# Page 18 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Tidio ## Showing most helpful reviews Showing 426-450 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Moseph M. BDR Information Technology and Services Used the software for: 6-12 months ### "Almost great" March 26, 2020 4.0 It looks great. For basic chat functionality, it is a great budget option, especially when comparing it to the bigger players in the game. For full bot automation, the bot builder is impressive and easy to get used to. Pros It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team. Cons Its got limited export capability and some granular metrics I like to follow seem to be missing. their add-on/upgrade structure also feels uneven and confusing. Reason for choosing Tidio Drift is a great tool but designed for companies with more developed SEO and Marketing. Tidio proved good enough for what we need now. Review Source RK Ryan K. President Consumer Goods Used the software for: 1-2 years ### "Solid chat and app" December 1, 2020 4.0 Great product, easy to use and great for implementing automation. Pros It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person. Cons We have had issues with logging out, but there was good customer service support so they helped resolve our issues. Review Source Response from Tidio December 3, 2020 Hi there! Maciek from Tidio here Thank you so much for the review! We are glad that we can provide you with the Product you enjoy and the customer service that satisfies you :) Stay safe and have a great day! JW James W. IT manager Import and Export Used the software for: Less than 6 months ### "very good" July 12, 2022 5.0 Pros All positive. All positive. All positive. All positive. Cons No cons with this application. No cons.. Review Source Response from Tidio August 1, 2022 Hi James! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. DS David S. CEO Computer Software Used the software for: Less than 6 months ### "Great ChatBot Software!" January 5, 2020 5.0 Excellent customer support. They spent as much time as I needed to get it right. Pros Ease of use and setup. Post installation configuration is a little confusing when matched with their licensing. Cons Licensing model. You can pick from two applications or get both. I would prefer they offer just one plan with full functionality. Even so, Tidio is a great value, if they would include full functionality for the cost of one of the applications. Reason for choosing Tidio Ease of use and interface. Review Source Response from Tidio January 7, 2020 Hi there David, Thank you for the review! If you have any ideas on what can we improve to better up our features/functionality segment - please do let us know at support@tidio.net. We would love some extensive feedback on this one. DAG Dr Anilkesar G. Director Education Management Used the software for: I used a free trial ### "Excellent product to use" July 13, 2021 5.0 Pros I have been using this for a week only, although I am enjoying the trial version it is yet full fledge. I never miss any visitor who visits the site Cons It does not have facility to integrated for whatsapp API Review Source Response from Tidio July 21, 2021 Hi there, Thank you so much for the review and the number of stars we recieved from you :) We are hoping to develop the integration with Whatsapp, it's very high on our roadmap. Thank you so much for the feedback! :) KF Khaled F. CEO Retail Used the software for: Less than 6 months ### "Tidio is great for a small company." January 14, 2020 4.0 I used Tidio for a time and after that, I discovered its problem. then I quit and unsubscribed. Pros \- Ease of use - The Very Awesome design of the chat! - Designs of the dashboard - Fast Setup - The chat is fast Cons \- The big problem is Tidio isn't suitable for a company that cares about its brand. I mean you can't send emails to customers from your own business email. instead, Tidio sends it from their email which is tall and has random characters. which may make customers feel that that's a spam Alternatives considered [Re:amaze](https://www.capterra.com/p/132952/Reamaze/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Ease of use and the beauty of the designs. Review Source Response from Tidio January 16, 2020 Hi there Khaled, Thank you for the honest review. The issue you mentioned about not being able to send emails from Tidio from your email address will be worked on by our developers later on this year for sure. We have fantastic new Mailing features just around the corner - I literally can't wait - I sincerely do hope you will give them at least one try when they are released :-) LL Lee L. manager Plastics Used the software for: I used a free trial ### "Jinan Feiheng New Material Co., Ltd" December 1, 2022 4.0 it's ok , but not easy for Chinese clients Pros to help me supply customer support on our website Cons I think it's too expensive,it will be better for new user if the price gets lower Review Source MA Mariam A. Owner Retail Used the software for: I used a free trial ### "Live chat " July 23, 2021 5.0 Great experience. The free trial is basic. The subscription is quiet expensive in my opinion specially if you only want the chat service Pros I can easily answer my customers questions. Phone app also free and easy to use. Cons Sometimes it loses connection and sends an email I stead of just chatting although customee is still in session Review Source Response from Tidio July 27, 2021 Hi there, Thank you so much for the review and the number of stars! Sometimes the customer can lose a connection for a moment due to their internet connection not being perfectly stable. Thank you for the feedback, we appreciate you :) oS ofwono S. Operator CCR Building Materials Used the software for: Less than 6 months ### "Simple and Fast" November 11, 2023 4.0 Pros Provides the cheapest platform to communicate to clients effectively Cons The support team does not respond to inquiries in time and has slow software loading Review Source MS Mohammad S. Owner Consumer Goods Used the software for: I used a free trial ### "Very Nice " June 11, 2021 5.0 Pros Easy to use. Amazing and easy dashboard Cons the options can be more and the can improve the robot more and make it more AI Review Source Response from Tidio June 15, 2021 Hi there, Thank you so much for this many stars and kind, motivating words! :) AB Alberto B. Web Developer Higher Education Used the software for: I used a free trial ### "Awesome software and support!" March 18, 2020 5.0 Overall, Tidio chat is amazing! The support that \[SENSITIVE CONTENT HIDDEN\] provided was above and beyond what I expected. Thank you! Pros I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software. We currently have Tidio chat on our college website (WordPress) to provide our students online support and services during this Coronavirus pandemic. Cons Switching between projects on mobile is a little difficult, but I was told that this is something that will be addressed in the near future. Reason for choosing Tidio Pricing and ease of use. Review Source Response from Tidio March 24, 2020 Hi there Alberto! Thank you very much for an amazing review! :-) SR Shahab R. Senior Sales Representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tidio helps my site vistors to connect with a more haman face" November 3, 2019 4.0 Tidio helps users find answers before they leave my site Pros The nice user interface, the pleasing user experience, the beautiful and fairly easy to understand chat builder, the android and windows apps, light weight wordpress addon which doesn't affect site speed much Cons I wish I could have both the live chat and lead capture options together t a lower price Reason for choosing Tidio Because unlike WP Chatbot from MobileMonkey, Tidio doesn't require to connect to Facebook Review Source Response from Tidio November 7, 2019 Hi there Shahab, thank you for the review! :-) We try to make our widget as light and as available as possible :-) CK Chathuranga K. Software engineer Computer & Network Security Used the software for: I used a free trial ### "Best chat service i've ever seen <3" October 10, 2019 5.0 awesome <3 Pros every option is very useful and very user friendly. Cons i think the notification sound is no need when we already on that chat. Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) this very easy to use that fb chat Review Source Response from Tidio October 17, 2019 Hi there Chathuranga, Thank you very much for the excellent review! If you wish to disable the notification sound in your Tidio panel, you can do that in the Settings > Notifications section :-) You can reach out to our support team and I'm sure they will be more than happy to help you out with this one. GC George C. purchasing manager Automotive Used the software for: I used a free trial ### "great helps" February 13, 2023 5.0 Pros combining all the platform together and easier to manage conversation with customer Cons sometimes chatbot reply too many on same sentences Review Source aJ arthi J. architect Architecture & Planning Used the software for: Less than 6 months ### "very helpful" December 17, 2022 5.0 good Pros looking forward to convert leads through tidio Cons too expensive is what i feel, would be happy if I get more no of live chat bot replies more than 100 for a lesser amount Review Source IB Ian B. Director Retail Used the software for: Less than 6 months ### "Great Value for Money and Works Really Well" November 22, 2022 5.0 Pros The ease of use and features make this a dream to use. Cons Nothing really - they seemed to have covered everything I need at the moment Review Source YH Youssef H. Owner Design Used the software for: Less than 6 months ### "Doet wat hij moet doen." December 12, 2022 5.0 Het verkeer monitoren van de website. Pros De chatbot heeft mij leads bezorgt terwijl ik aan het slapen was. Cons De keuze uit abonnementen is mij niet heel duidelijk geweest. Review Source RD Robb D. Creative Director Entertainment Used the software for: Less than 6 months ### "Easy to Use and Affordable" November 9, 2022 5.0 This is one of the easiest ways to make sure I communicate with anyone on my web site. Pros How easy it is to set up! To have a powerful and simple to stay in touch with your customers with the versitility to use on desktop and mobile is all you need! Cons More customization for greetings and styles. Reason for choosing Tidio It was rated #1 through my research and offered to start for free. Review Source MR Mwiraguzu R. Content creator Broadcast Media Used the software for: Less than 6 months ### "canned responses makes it easy" November 8, 2023 5.0 Pros The interface is clean enough, they have canned responses that makes it easy for me to respond to questions Cons Pricing is high where you even pay to remove branding on the software Review Source AJ Albert J. IT Department Food & Beverages Used the software for: Less than 6 months ### "Great for easy live chat!" December 19, 2018 4.0 We have it installed on our contact pages and it is easier to deal with queries right there rather than a full inbox. Pros This is great! For free, it is easy to setup and it is fully featured. The web portal is easy to use, and modern. There is also little on the user panel as well on the free version. Cons You can't customize the user live chat very well and to be honest, I don't really like the look of it and it looks a bit dated. It has multiple colours. Review Source Response from Tidio December 20, 2018 Thank you for your review, Albert! Are you using our latest theme? It offers more customisations and looks modern. :) Reach out to our support team on our main website and we'll help you set it up. JE Joshua E. Business Owner Real Estate Used the software for: I used a free trial ### "Awesome" January 9, 2023 5.0 Pros Easy to setup - little bit of a learning curve if you haven't used a chatbot before, but overall pretty easy to use. Cons None so far its been pretty easy to use Review Source KN Khanyiso N. Web Developer Information Technology and Services Used the software for: I used a free trial ### "Great product" May 31, 2021 5.0 Pros It has all the features I need, and it's great that I can switch from chatbot to operator and back to chatbot again. Cons I don't like that the user doesn't have the option to delete or hide previous chat unless a full day has passed, it would be great to have that feature Review Source Response from Tidio June 1, 2021 Hi there, Thank you for the number of stars, kind review and thoughful suggestion. I will be happy to pass it to our developers. Kind regards, Jan IP Igor P. CEO Retail Used the software for: Less than 6 months ### "All the features for fraction of the price, amazing plug in for my WooCommerce store. " January 10, 2021 5.0 Pros Easy to setup, easy to use, amazing design. Cons Haven't found anything dislikable to far. Review Source Response from Tidio May 26, 2021 Hi there, Thank you so much for the kind review! We appreciate it very much :) HM Houssam M. CTO Oil & Energy Used the software for: I used a free trial ### "Impressive product" January 12, 2023 5.0 It was one of the best user experiences from products I've recently seen Pros No payment was required, and the whole process took a few minutes from registration, customization, and deployment. Cons It was not possible to customize the general placement of the iframe widget easily Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio No payment was required and the future pricing looked cheaper than Intercom Review Source PK Payam K. Manager Education Management Used the software for: I used a free trial ### "Feedback" April 10, 2019 5.0 1)Persian font is now Tahoma font that can be more beautiful.(Persian font in Crisp chat is beautiful and better than u ) 2)This program does not support RTL . Other web chat online have the option to choose RTL in Setting 3)There is not custom reports, and the reports section do not provide detailed information on the success of the scenarios Automation + Bots(For example, in every scenario, how many visitors have started the chat ) 4)If I want to create a new Automation + Bots similar to the previous one, I have to re-create it,there is no way to make a copy,paste, 5) The number of online visitors is not shown on mobile app. 6) short Code are not available for defining messages in the mobile app. Pros Working with this app is simple and I've gotten in touch with him very well Good support A professional team to improve the program Cons This program does not support RTL I expect a more beautiful font to be used Review Source Response from Tidio April 11, 2019 Hi there! Thank you for an amazing feedback and pretty nice rating overall! I will make sure to forward it to our product team, so they can use it - it's very valuable for us - thank you for that very much! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.