# Page 3 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Tidio ## Showing most helpful reviews Showing 51-75 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DAB David Andres B. Auxiliar T.I Consumer Services Used the software for: 1-2 years ### "Tidio Una nueva experiencia" June 12, 2025 4.0 Una experiencia bastante agradable y de bastante aprendizaje respecto a la creación y manipulación de flujos. Pros Su interfaz gráfica al momento de navegar por la aplicación es muy intuitiva, y es fácil saber lo que hay disponible. Cons En la interfaz de los chats, hay una sobrecarga de información, algunas veces no es clara distinguir de quien se trata Review Source Response from Tidio June 13, 2025 Thank you, David! AB Alex B. Managing Director Alternative Dispute Resolution Used the software for: 2+ years ### "Easy to use" June 11, 2025 5.0 Ive found Tidio has been the easiest webchat platform to use for my website. Installation was easy, and the support provided if any issues arise is great (and quick). Pros Easy install and the online support is great. I tried a couple of others and I was not impressed. Would recommend to others. Cons Expensive because I am in Australia and it is charged in USD. Exchange rate is bad and makes it very expensive. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Tidio Ease of setting up and the notification features. Review Source Response from Tidio June 12, 2025 Thank you, Alex, for the review! IS Ivica S. Digital Marketing Manager Online Media Used the software for: Less than 6 months ### "Great AI assistant" July 3, 2025 5.0 Overall, I am very happy with this piece of software. Much easier to use than other AI solutions I have seen. The company I am working for is facing pain with setting up the other AI solution and they are suffering a lot. I have avoided all that suffering Pros It's very easy to use, extremely easy to feed it with the new content, and the control panel is very intuitive and easy to use. Setting up the AI on my website took me about 10-15 minutes, and it was automatically active and working. Impressive! Cons There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now. Maybe a suggestion to creators... it would be great if you can set that it to catch the newly published page in WP and automatically index everything inside. Review Source Response from Tidio July 7, 2025 Ivica, thank your for reviewing Tidio! You can turn off the welcome message in the flows builder :) https://help.tidio.com/hc/en-us/articles/5472137896988-Edit-your-initial-message-first-flow CF Claudio F. CEO and Founder Accounting Used the software for: 6-12 months ### "An Essential Tool for Customer Management" June 11, 2025 5.0 Our experience with Tidio has been very positive. It's a complete, versatile, and user-friendly tool that has helped us improve customer service and reduce response times. Support is always available and responsive when needed. Pros We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool. The integration with our website is seamless, and the automated flows are great for handling frequently asked questions efficiently. Cons The mobile app could be more stable, especially regarding push notifications. It's not a major issue, but there's room for improvement. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tidio More convenient and less pricy. I just need to manage my clients without any particular request. Review Source Response from Tidio July 14, 2025 Thank you, Claudio, for this review :) LL Lewis L. Co-founder Information Technology and Services Used the software for: 1-2 years ### "Easy to use ChatBot software" September 22, 2025 4.0 Smooth. Easy to get started. Pay as you go, which is very friendly for early stage companies. I would recommend. Pros Easy to implement, intuitive to use. Simply put, it is a good ChatBot for startups and small support team Cons Not integrated well with SaaS users. We find a lot of dimensions missing in the software. So we need to record a lot of information by ourselves. Review Source Response from Tidio September 23, 2025 Thank you very much for the review! APP Aabbeygaius Prince P. Marketing Manager Computer Hardware Used the software for: 2+ years ### "Simple and Effective to Get More Converstion" June 11, 2025 5.0 Very Good – Tidio is a useful tool for customer engagement, especially the chatbot. But there's room for improvement in terms of chat design and template variety Pros I like the chatbot feature. It's easy to set up and helps automate customer support effectively, which will help increase conversions. Cons The chat templates are limited and not very flexible. It would be great to have more customization Options Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Tidio User Friendlyness of Tidio made the Changes Review Source Response from Tidio June 16, 2025 Thanks, Aabbeygaius, for leaving this review :) YM Yogita M. WordPress Developer Information Technology and Services Used the software for: 1-2 years ### "All in one Chatbot loaded with good features" October 25, 2025 5.0 I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. Pros Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. Cons Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. Review Source Response from Tidio January 30, 2026 Thank you, Yogita, for sharing your thoughts about Tidio! RC Roberto C. CEO Computer Software Used the software for: 2+ years ### "A very good balance between features and pricing" June 10, 2025 4.0 Pros It's easy to use and has a very good chatbot builder which has helped us in the sales and support process. They also have a very good support (human support). Cons Their AI Agent is still not there, at least not in Spanish. And a small nuisance, but is logs me out every 7 days and I need to login again from the Mac App. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Pricing, it became vey expensive to use for basic futures. Review Source Response from Tidio June 12, 2025 Thank you so much, Roberto! We're constantly working on improving our AI, so stay tuned :) PD Parul D. Founder Retail Used the software for: 2+ years ### "Good App, good features" June 24, 2025 4.0 Experience is good. One of the best solutions available and all required features but not able to use all because of cost. Pros Most of the features needed are available and are easy to use. Lyro is a good tool and is able to handle the conversations independently, much better than many other players in the market. New AI suggestions are intuitive and helpful. Cons Expensive for small businesses. Although all features are available, the cost keeps adding up to be able to use all the features Review Source Response from Tidio June 25, 2025 Parul, we appreciate the review, thanks! IF Ian F. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Must try! Don't think, just go for the trial then you will buy! " June 12, 2025 5.0 Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response, subject integrity, reflexive memory, relevant source code, applicable to most use cases possible. You have to do well in MANY areas to have a good product. Pros After experimenting with MANY services and platforms including building my own, I'm thoroughly impressed! And that's not easy lol. I'm still on trial so I've yet to push it thru its paces fully, but I have pushed it. Intuitive, interface is straightforward, yet still has complex features and capabilities, and the range of use is sooooo wide! Cons I would like to see a bit more options in customization upfront and easily accessible. It has a capacity that's deeper than initially suspected, but it takes some digging. Having it upfront for those ready for it would be great. Review Source Response from Tidio June 16, 2025 Ian, we'll treat this review as a badge of honor, thank you! RH Ramisetty H. Support.com Industrial Automation Used the software for: I used a free trial ### "My first workplace" May 28, 2025 5.0 This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!! Pros Very Useful to integrate with Facebook businesses and WhatsApp API integration, the UI is very attractive. Cons The planning subscription is a bit high it is recommended to reduce the price of monthly subscription so then many clients could use Tidio Switched from [Vercel](https://www.capterra.com/p/203626/Vercel/) Shifting every chatbot functionality and Build from Vercel to Tidio Review Source Response from Tidio May 29, 2025 So cool to hear from you, Ramisetty! Thanks! KC Kimberly C. Owner Publishing Used the software for: I used a free trial ### "Tidio is a perfect plugin" June 2, 2025 4.0 My overall experience with Tidio is very positive with regard to functionality and ease of use. I can see great benefit for myself and my readers. The integrations are smooth and the mobile app is a very handy tool. I can support my site visitors anywhere, anytime. Pros Tidio is very easy to setup and lainch. I had interactions going on .my site within an hour of installing the plugin. Cons I would like to see 'ramp up' pricing for small sites or a longer trial period. One week may work for an established site,, but I may have to deactivate it until I see growth enough to support the cost. Review Source Response from Tidio June 3, 2025 Kimberly, thank you for giving us a review! BT Ben T. Renovation Project Manager Construction Used the software for: 2+ years ### "Tidio puts a modern spin on our customer communication." July 6, 2025 4.0 It has helped us book out that browsing visitor as a consultation, after hours and when the office is empty. Pros We use Tidio on our website to assist homeowners on our website looking for remodeling services. It immediately responds, and we have used the chatbot to respond to frequently asked questions about permits and timelines. Cons It occasionally sends chats to the wrong place when multiple agents are on, and integrating with CRM was more difficult. Review Source Response from Tidio July 7, 2025 Thanks, Ben, for the review! AP Arun P. Web Developer Information Technology and Services Used the software for: 6-12 months ### "A helful Tool for Me" June 21, 2025 4.0 My experience is on positive side. The single inbox for all channels saved my lot of time. With some improvement in UI and analytics make it more helpful for upcomming owners. Pros Tidio multichannel capabilities really help me out. Managing emails, messages, and live chat from the customer in only one dashboard help me alot. Now I can stay at top of customer messages without switching to platforms again and again. Cons I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making. Review Source Response from Tidio June 24, 2025 Thanks, Arun, for the review :) MC Mattia C. E-Commerce Manager Apparel & Fashion Used the software for: 2+ years ### "Smooth Application" June 10, 2025 4.0 Very fine. Overall a good experience. The platform is easy to use and allows for the integration of different tools. Pros About Tidio I really like most the Flow area. Simple to use and you can create as much as you wish and integrate them to your strategy. Cons Unlike other platform there are no live translator chat or text prompt. Could be very useful to translate a sentence our customer care manager need to send to our customers. Review Source Response from Tidio June 16, 2025 Hey, Mattia! Thank you for the review JS Jose S. Ingeniero Comercial Sporting Goods Used the software for: Less than 6 months ### "App apta para plataforma Ecommerce. " June 10, 2025 5.0 Es buena, aun debemos aprender a sacar más beneficios, pero entendiendo que hay mas app como estas que andan igual de bien, solo depende de ajustes en sus precios. Pros Flow muy bien en ejecución, agente Lyro en correcto orden si se complementa con sugerencias e información de la pagina. Cons Su valor es un poco alto, se debe ir aumentando plan a medida que se generan más conversiones, podría ser más rápido si se sugiere un monto un poco menor como en agente Lyro. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Reason for choosing Tidio Por su diseño y estilo, es perfilado a nuestra marca. Review Source Response from Tidio June 12, 2025 Thank you, Jose! SM Samantha M. My experience Telecommunications Used the software for: 2+ years ### "Easy to use!" June 11, 2025 5.0 Overall, my experience with the platform has been positive. It provides tools that help enhance and streamline its usability. Pros What I like the most is how easy the platform is to use, I like the variety of tools it offers, like Lyro, the AI assistant. I can track my usage with reports and easily downland invoices. Cons The design could be improved-for example, by enhancing the inbox and adding more options, suchs as the ability to change the notification sound for new messages. Review Source Response from Tidio June 12, 2025 We appreciate the review, Samantha! AG Aniket G. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Experience with Tidio " May 20, 2025 5.0 I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position. Pros Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good. Cons When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me. Review Source Response from Tidio May 22, 2025 Thank you, Aniket, for the review! I'll pass your suggestions to the product team. AB Ankita B. Junior email marketing Marketing and Advertising Used the software for: Less than 6 months ### "Clean chatbot which helps to boost inbound enquries" November 16, 2025 5.0 I've tried and tested lot of similar tools in my research but Tidio is very good and very easy to setup even for non-technical users. It also help you to interact with website visitors at the exact moment they need you. That's why it is very useful tool. Pros It's a very clean live chatbot which help us getting more newsletter subscribers and inbound leads for our products and services. Cons Sometimes i feel customization and branding is limited if you want to enhance a very branded experience for users. Review Source Response from Tidio December 11, 2025 Thank you for the review, Ankita! AR Alejandro R. CEO Accounting Used the software for: 2+ years ### "La mejor herramienta de comunicación con clientes" June 16, 2025 5.0 Llevo 4 años usando Tidio y me gusta que mejoran la plataforma habitualmente. Además tienen App movil Pros La facilidad de uso e integración. Me gusta que mejoren la plataforma de forma habitual y lo fácil que es integradlo en la web Cons Que la App va un poco lenta a veces en el movil y los mensajes pueden llegar un poco tarde y hay que salir y entrar. Los precios un poco caros la verdad Review Source Response from Tidio June 17, 2025 Alejandro, thanks for being with us for all these years! TC Theekapat C. ICT Support and Project Coordinator Food & Beverages Used the software for: Less than 6 months ### "Great AI tool for non-technical users" July 2, 2025 5.0 My overall experience with Tidio was satisfying. As I overcame the issue, Tidio support was easily reachable. Pros Tidio allows users to effectively and efficiently train their AI using information on any web pages using URLs. Cons I remembered Tidio refers to the wrong resource and answered some questions wrongly. The AI still needs much improvement. Review Source Response from Tidio July 3, 2025 Thank you, Theekapat, for submitting your review! BJ Brendan J. Administrator Events Services Used the software for: 2+ years ### "Tidio worked great until they doubled their prices in Dec 2024" December 5, 2024 1.0 We used tidio for over 6 years in conjunction with our tourism website. We set up flows for FAQ and bots to collect people's contact information before an operator could take over. We shared the operator responsibility between three people which was nice. Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month. This included some kind of promotion because the package we were being migrated to was actually $100 a month! Our credit card was auto charged. Unfortunately we can't recommend a company that does a bait and switch like this as well as auto charging customers with such an extreme rate hike without notice. On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app. Pros Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email. Cons Bad pricing, terrible mobile app and inhonest business practices Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Tidio has more functions and a nice user interface Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Freshch at has a better Price and integration with CRM software Review Source PA Panchal A. Administrator Online Media Used the software for: 6-12 months ### "Tidio Chat Review 2025: Features, Pros and Cons." June 28, 2025 5.0 It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation. Pros It is quite customizable and has powerful automation features. Its user-friendly interface helps site visitors and customers communicate effectively. It integrates well with WordPress, making it a preferred choice. Cons It has a limited free plan, but for a large customer base, a paid plan will be required. The hosting site must have a good internet speed to ensure the smooth functioning of the Tidio chat. Review Source Response from Tidio June 30, 2025 Hi Panchal! Thank you for this review :) VB Vishnu B. Full-stack Developer Information Technology and Services Used the software for: 6-12 months ### "Boosts Engagement, UI Could Use a Refresh" September 17, 2025 5.0 Even with the UI bugs and issues, Tidio remains a strong marketing and customer service tool. It has helped us convert more visitors into paying customers, and the automation has reduced our workload significantly. overall Value for Money tool. Pros Tidio has been excellent at boosting my engagement on our website. The chatbot is very resposive and do a great job of keeping visitors engaged until a human agent can take over. Security is good. Cons The user interface, while functional, looks slightly outdated compared to some competitors. Navigation between features could be smoother. Review Source Response from Tidio September 30, 2025 We appreciate your feedback! Currently we're working on the panel look updates, so stay tuned! CS Cholavendhan S. MD Education Management Used the software for: 1-2 years ### "Wonderful All in one AI powered chat bot " May 16, 2025 5.0 I love tidio for all in one features and simplicity to setup. Pros I love tidio being simple and making my job very easier. Free version helps a lot.. thank you... Cons Paid version is not affordable for small non profit education sector. It would be good to have separate plan or free version for non- profit educational institutes. Review Source Response from Tidio May 20, 2025 Thank you, Cholavendhan, for the review! 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