# Page 4 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Tidio ## Showing most helpful reviews Showing 76-100 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use tK tejendra K. Full Stack Developer Computer Software Used the software for: 6-12 months ### "Solid tool for Saas support" August 2, 2025 4.0 The security and its fast chat performance is good. And there are some UX which need some scope of improvements. Although it was value for money. Pros I loved tidio bot builder and tracking user feature. It help me to find the qualify saas leds for my startup and direct them to relevant tickets. Cons The analytics options need to more work. It was tracking the bot traffics and open rates for the emails. Review Source Response from Tidio August 25, 2025 Hi Tejendra! We appreciate your feedback :) JL Jade L. Customer Relations Retail Used the software for: 2+ years ### "Great live chat tool" June 4, 2025 5.0 Great, use it daily and not had issues with it. Customer service is great as well and get back to you quickly Pros Easy to use and to talk to your customers, can look at past conversations, search and attach attachments Cons That if the set up is not correct that sometimes messages when offline do not go to inbox - this has now been resolved Review Source Response from Tidio June 6, 2025 Jade, this is great, thank you! AW Anna W. Customer Service and Sales Team Lead Consumer Goods Used the software for: 6-12 months ### "Almost perfect" June 10, 2025 4.0 The look and feel is great, but could use some assistance in the notifications. Once it starts notifying via an audible sound on when every interaction comes in, it'll be a 5/5. Pros The look and feel of Tidio is great. I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies. Cons The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat. Review Source Response from Tidio June 16, 2025 Hey, Anna! Have you explored our help center? There's a few relevant articles such as https://help.tidio.com/hc/en-us/articles/5423043053468-My-Notifications-are-delayed If you can't quite address it with these instructions, reach out to support@tidio.net AR Alex R. Director Consumer Goods Used the software for: 6-12 months ### "Muy buena herramienta" June 20, 2025 5.0 En general, ha sido muy positiva. Tidio nos ha ayudado a estar más cerca de nuestros clientes y resolver dudas al momento. El hecho de poder conectar el chatbot con otros canales como Instagram o Messenger también es un plus. Pros I Lo fácil que fue integrarlo en nuestra web. En cuestión de minutos ya estaba funcionando, y la interfaz es muy intuitiva. Además, las automatizaciones y el chatbot nos han ahorrado mucho tiempo en atención al cliente. Cons A veces los informes son un poco limitados si no tienes el plan más avanzado. Estaría bien tener más detalles sin tener que subir de plan. Review Source Response from Tidio July 10, 2025 Thank you, Alex, for sharing your review! RO Richard O. Founder Information Technology and Services Used the software for: 2+ years ### "Great live chat platform for leads gen" June 7, 2025 5.0 Its great and i have closed some deals using it which are direct customers fron my website so it can be a profitable investment for an sme like us. Pros Very easy for my website visitors to use, also the email fall-back is useful. Also think the branding and design is cool. Cons You cant upgrade on the app but need to use a desktop. Not convenient for many who dont use a desktop often. Review Source Response from Tidio June 9, 2025 Thank you, Richard! dG daniel G. intern Insurance Used the software for: Less than 6 months ### "live saving" June 26, 2025 5.0 perfect, i really like the idea of an AI asistant who only works with information that you provide them. it could be great that it it could read or take info from images. Pros how easy you can do everything. the flows really help a lot during the day as it save you a lot of time. Cons it sometimes doesnt let you take control of the conversation and see other conversation that are not assigned to you, even though you are a admin. Review Source Response from Tidio June 30, 2025 Thank you for sharing your review, Daniel PS Paulo S. CEO Retail Used the software for: Less than 6 months ### "Tidio is a great option if you want to jump to AI costumer support..." June 29, 2025 5.0 It's been a good experience overall. I find the cost level to be appropriate for the current size of my business and I like that it can be scaled to more robust plans. Pros Tidio is very intuitive and easy to configure. For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering practically all the questions that customers ask, without compromising the quality of the response. I recommend it. Cons It took me a while to understand how to correctly build manual flows for each purpose. Although it seems more intuitive now, at first I didn't feel it that way. The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule. Review Source Response from Tidio June 30, 2025 Thank you Paulo for the review and your feedback! DP Daniela P. Manager Building Materials Used the software for: Less than 6 months ### "Un todo en uno accesible, pero con curva de aprendizaje" July 1, 2025 5.0 En general, mi experiencia con Tidio ha sido positiva. Me ha permitido automatizar muchas respuestas frecuentes y mejorar el tiempo de atención al cliente. A pesar de algunas dificultades iniciales, una vez que comprendes su funcionamiento, se vuelve una herramienta muy poderosa y confiable para el día a día. Pros Lo que más me gusta de Tidio es que ofrece un servicio todo en uno, ideal para centralizar la atención al cliente. Los planes son accesibles y escalables, lo que permite adaptarse fácilmente a distintos tipos de negocio. También me encanta que se pueda integrar con varias plataformas sin complicaciones. Cons La curva de aprendizaje puede ser un poco alta. Si no sabes utilizar bien todas las funciones desde el inicio, puedes perder mucho tiempo configurando. Me gustaría que incluyeran un tutorial interactivo paso a paso, similar al que tiene la app MAKE. Review Source Response from Tidio July 2, 2025 Thank you so much, Daniela! QD Queen D. Mobile Support Executive Telecommunications Used the software for: 6-12 months ### "User experience review " June 11, 2025 4.0 I'm generally happy with the convenience it offers both the business and the clients ,it simplifies the interaction . Pros It's mostly the analytics function for me that I'm impressed with, which gives clear indication of where we can improve Cons The short timed sessions as it reassigns open chat quickly, while the agent is still busy addressing the matter/query raised Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Convenience and something that offers live interaction Review Source Response from Tidio June 12, 2025 Yes! Thank you, Queen! FB Francesco B. CEO Judiciary Used the software for: 1-2 years ### "Quite good" June 10, 2025 4.0 Pros Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics. Cons Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup. About the rest is fine Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Already Knew by tech developers of my team Review Source Response from Tidio June 12, 2025 Thank you, Francesco! Would you mind sharing with me how/when you're experiencing slow responses? CP Chirag P. Web Designer Design Used the software for: Less than 6 months ### "Easy to use live chat bot" September 23, 2025 5.0 Hey, i am wordpress freelance developer. In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the pro version because it is super useful. Pros Tidio is very east and quick to setup in wordpress. It is also integrates with other apps as well very easily. There's a option to customize the widget according to website requirements. Cons Nothing very critical only one small issue .When we add our website url in knowledge base. There should be a option to restrict website content or allow. It will make very easy for AI agent and answers will be more accurate. Review Source Response from Tidio October 7, 2025 Hi Chirag, we appreciate your feedback! MB Mathieu B. CEO and Founder Retail Used the software for: Less than 6 months ### "Tidio x MB Sovereign Group" July 3, 2025 5.0 Pros The ease of use for the AI Agent, who can safely answer all message for you when you sleep or simply when you're occupied Cons The cost and the little Free-Trial which is a lot too small to have the time to makes sales to pay the subscription Alternatives considered [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Reason for choosing Tidio Tidio was all built-in so I wouldn't need to monitor everything by myself Review Source Response from Tidio July 4, 2025 Hi Mathieu! Thanks for giving us a review SK Sadhnaa K. Software Development Engineer Information Technology and Services Used the software for: 2+ years ### "Amplifying Customer Service with Tidio. " March 20, 2025 5.0 We're using Tidio to streamline our customer communication and engagement. Pros It's simple to engage with our customers in real-time using Tidio live chat feature. Tidio provides effective customer support services. Tidio chatbots feature provides instant responses to our clients. Cons As of now, I cannot mention any negative remarks about Tidio as it works suitably. Review Source Response from Tidio April 3, 2025 Thank you, Sadhnaa, for his review. We're excited you're enjoying Tidio! EL Eric L. IT Manager Alternative Medicine Used the software for: Less than 6 months ### "Pretty solid" May 29, 2025 5.0 Very positive so far. It looks nice and professional on the site and the app you get the messages on is easy to navigate Pros Easy to install and set up. Customer have utilized it and the number of messages with questions have gone down significantly. It’s pretty cool. Cons No complaints. Wish I could do a little more on the free version. There are a lot of great features and I’m interested in using them in the future. Review Source Response from Tidio May 30, 2025 Hi Eric! Thank you so much for leaving a review! UB Utku B. CEO Internet Used the software for: 2+ years ### "Great UI with great chatbot automation" June 16, 2025 5.0 Pros Tidio has a great user friendly interface both for storefront and admin. We are able to design our own bots and we use AI for our autonomous replies. Cons Price is a little bit high for Turkey standards. Pricing must vary according to countries and their economical states :) Review Source Response from Tidio June 17, 2025 Thanks, Utku, for sharing your review! HJ Harry J. Software Engineer Accounting Used the software for: Less than 6 months ### "An Honest Review" June 9, 2025 4.0 Great. I had no overall or major issues, barring the minor navigation issues - but these are just nitpicking. Pros It is easy and simple to set-up. The interfaces are clean, and the information and resources available to you are clear. Cons I had no major complaints. However, sometimes searching to change certain tools, e.g. online/offline messages, were buried in other submenus. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/) Reason for choosing Tidio Tidio was superior in simplicity and saving time. Review Source Response from Tidio June 10, 2025 Harry, thank you! AV Antonio V. VP Hospital & Health Care Used the software for: Less than 6 months ### "Tidio in 2025: A Positive Take on Chat & AI Support" June 10, 2025 5.0 My positive experience with Tidio aligns well with user feedback! Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify. Live chat boosts engagement, and Lyro AI handles 70% of queries. Custom widgets look great, but some face lag, slow alerts, and pricey add-ons. Still, a solid, user-friendly tool! Pros Easy setup, user-friendly interface Fast, effective live chat feature AI chatbots automate replies well Multi-channel message integration Real-time visitor tracking insights Customizable chat widget design Affordable with a solid free plan Cons Limited social media links, less seamless use. Slow app load on some devices, can frustrate. Delayed chat alerts, miss opportunities. Costly add-ons, branding removal pricey. Basic reports, lack deep insights. Complex setup for advanced bot flows. Limited chatbot custom options. Review Source Response from Tidio July 11, 2025 Antonio, thanks for the review. Passing your feedback along to the product team :) bP bhavika P. Back End Developer Human Resources Used the software for: Less than 6 months ### "Great Tool for solopreneur" July 5, 2025 4.0 It is good for small team like mine. It also works very well out of the box and solves the real problems of users but only you need to upgrade its plan it your traffics grow. Pros Tidio live chat feature was very responsive and mobile friendly for me. Even on my phone I could able to reply to the leads on one go. it is lightweight and modern also. Cons There was a limit on monthly chats which is annoying. I hit the cap only in 10 days and then tidio always push me to upgrade the plan. Tidio can add more few free chats. Review Source Response from Tidio September 30, 2025 Thanks for taking the time to review Tidio! OR Owen R. founder Apparel & Fashion Used the software for: I used a free trial ### "Tidio is killing the game " June 20, 2025 5.0 I have only used tidio for a short period of time, but it is a great tool and i am looking forward to implementing it in business. Pros I think it is an incredible AI chatbot, but tidio does a great job of making the ux and ui very attractive to the eye and the user behind the keyboard Cons I really have not been able to find anything that i dislike about it. It has been a very smooth experience from discovery to use Review Source Response from Tidio January 30, 2026 Hi Owen! Thank you for sharing your feedback! KS Keren S. Founder Design Used the software for: Less than 6 months ### "Excellent and smart chatbot " July 11, 2025 5.0 I enjoy the app very much, it makes my life easy and improves my customer service experience, exactly what I wished for. Pros I liked the chat bot the most. It is a smart fast bot that helping my customers and saving me the time. Cons The pricing is high for small business owners. I pay $150 per month. I hope with time they can make it more affordable. Review Source Response from Tidio July 15, 2025 Keren, thank you for the review! HW Hayley W. Registered Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "Tidio Review" June 20, 2025 5.0 easy to navigate and expand information as client questions and feedback are given. Company has been helpful in implementing this Pros Tidio has been helpful in making sure there are immediate responses for clients/patient questions, helpful in reducing admin staff workload. Cons cannot think of anything specific, we have really enjoyed having this service as a new helpful way to get information to patients/clients. Review Source Response from Tidio June 24, 2025 Thanks, Hayley! K. Kanchan .. Full-stack Developer Information Technology and Services Used the software for: Less than 6 months ### "Ideal for Beginners & Startups" June 21, 2025 5.0 If you are very beginner to live chat software the Tidio is a perfect choice to get started. Its easy to understand. As your business grows, you might need more customization though. Pros I liked the tidio ready to use templates. As I was a beginnner, So i don't know anything from scratch. So these templates help me a lot to get started and capture leads quickly. Cons Some of the chatbot rules feels very basic and they are inflexible unless you go for the premium version of Tidio. Also there was limited launguages, local launguages was not included. Review Source Response from Tidio June 24, 2025 Kanchan, thank you for leaving us a review! AS Arpita S. Software Developer E-Learning Used the software for: I used a free trial ### "Helpful tool for Freelancers" July 1, 2025 5.0 Its a good tool for freelancers who is looking to appear more professional. It is simple to install and great for client communcation. Pros I like about tidio that now I can directly chat with my potential clients from my portfolio website only. Its feels personal and now I can capture leads without the needs of coding. Cons In free plan features are too limited, we can do only few conversations before hitting a cap. I think it is not ideal when I had huge clients traffic from ads and linkedin posts. Review Source Response from Tidio July 7, 2025 Thanks Arpita! aG aryan G. Marketing Executive Staffing and Recruiting Used the software for: Less than 6 months ### "Smooth Onboarding with Minor Sync Issues" September 4, 2025 5.0 Overall tidio has been value for money for me and for my company. It saves lots of time with automation while they still allowing for personal interaction when needed. Pros I got impressed by tidio that how quickly I setup it and started using it without technical background. The interface is very intuitive. The pre-made templates are helpful. Cons I didn't faced many challenges, but the only challenge i face is the occasional delay in syncing my messages between chat and email. Review Source Response from Tidio September 8, 2025 Thank you very much for your amazing feedback! RL Ruben L. Product manager Libraries Used the software for: 2+ years ### "Goed maar veel verschuivingen op het vlak van functionaliteit" February 24, 2025 3.0 Los van het kwalijke "downgraden" wel tevreden met de software op zich. Pros Gemakkelijk te installeren, veel opties en mogelijkheden (maar je komt al snel essentiële zaken tegen waarvoor je extra moet betalen). Daardoor uiteindelijk vrij duur. Cons Grootste nadeel is het feit dat ze de mogelijkheden van elk abonnement regelmatig "downgraden". Je betaalt voor bepaalde zaken en plots blijk je daarvoor een duurder abonnement te moeten aankopen. Ook de maandelijkse prijs gaat snel omhoog. De software lijkt de logingegevens ook niet goed te onthouden (steeds opnieuw aanmelden, waardoor je trager kunt reageren). Review Source Response from Tidio April 3, 2025 Thank you, Ruben for taking the time to review Tidio. 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