# Page 5 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Tidio ## Showing most helpful reviews Showing 101-125 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Riaan H. Director Information Technology and Services Used the software for: Less than 6 months ### "An amazing Business Tool" June 12, 2025 5.0 We've launched a new web based software and honestly I was anxious about the support we must give. Tidio fills this gap. The AI handles most of my queries which gives me more time to develop and refine my software. Pros The automation and how streamlined it is! Tidio handles all your support, and if you setup the AI agent correctly you do not even need to handle live chats. Cons At this point there is not a feature that I dislike. All features I have used so far is working amazing! Review Source Response from Tidio June 21, 2025 Riaan, thanks so much for the review! Would love to hear more about your experience, so shoot me an email :) KR Kashish R. Quality Assurance Design Used the software for: Less than 6 months ### "Good Customer Chatbot " June 1, 2025 5.0 Tidio is very easy to setup. As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation. So tidio works well and also i have did integration on our company wordpress website it is very easy you just have to install plugin and signup using plugin window. Done. Thanks Tidio Pros It is very good to communicate with our client or quality leads from USA. When our team is offline in odd hours tidio take cares about the satisfaction. Cons In free there limited features available. but after upgrading your plan you can access all features. Review Source Response from Tidio June 6, 2025 Thank you, Kashish for the nice review, we're happy you're enjoying your experience AG Aniket G. Software Engineer Food & Beverages Used the software for: Less than 6 months ### "Perfect Chatbot For B2B Marketplaces" June 28, 2025 5.0 Initially we were using Tidio in our organisation it was working very good no problems at all with Mobile application as well as desktop version. It is also easy to use. Pros Tido is very good chatbot available in market it also provides majority of features in free version. So that users can get confidence. Then they can make purchase. Cons As i used the tidio chatbot i think there's no issues in chatbot. It's perfect for small business as well as big businesses. Review Source Response from Tidio July 7, 2025 Thank you so much, Aniket! MV Marlon V. Virtual Assistant Real Estate Used the software for: I used a free trial ### "Experience" June 11, 2025 4.0 My overall experience with Tidio has been positive. It's user-friendly, integrates well with websites, and offers real-time chat and chatbot automation that help improve customer support. While some features are limited to premium plans, the platform is reliable and efficient for managing customer interactions. Pros What I liked most about Tidio is its intuitive interface, real-time chat capabilities, and smooth integration with CRMs. Cons What I liked least about Tidio is that some advanced automation and chatbot features require higher-tier plans. Review Source Response from Tidio June 16, 2025 Hi Marlon! Thank you for the review :) rR rishita R. Node js Developer Information Technology and Services Used the software for: Less than 6 months ### "A Smart Tool for Startups" June 30, 2025 5.0 Tidio became my front line support tool in my list. For a small number of team it helped inquiries and saved my time. But make improvement in deeper integrations. Pros I used tidio AI lyra Chatbot for generating leads for my startup. It qualified the visitors before routing to sales reps, which reduces our manual effort. Cons In tidio zapier integrations were very limited. I had to use workarounds to sync with our CRM software, which slowed things down. Review Source Response from Tidio July 1, 2025 Thank you, Rishita! DS Divya S. Owner Retail Used the software for: I used a free trial ### "Good Chat option for landing pages" June 29, 2025 5.0 My overall experience is good with tidio. It helps us when user comes to our page from ads we created flows to engage with users using tidio. which works well always. Thanks Tidio Pros It is a good chat option for landing pages and also for business website. As compare to other bots it provides smooth experience. Cons Sometimes when i check as a user on landing pages bot screen lags or takes time to say hi to user came from ads on our landing page. Review Source Response from Tidio July 2, 2025 Divya, so happy to see your review, thank you! Julian O. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "Great live chat for small businesses" February 4, 2025 4.0 It is a great tool for the live chat and works really well. But if you want to go deeper I would not recommend Tidio. Pros It is easy to setup and does the job it needs to do. It also has a free option which makes it great for smaller businesses Cons It is limited for bigger businesses when you want to automate more, and have an more efficient customer service system. Review Source Response from Tidio February 5, 2025 Hi Julian, Thank you for taking the time to leave us a review! We're glad you had a positive experience with Tidio. Your feedback is much appreciated and we will certainly take them into consideration as we evolve the platform. We are working on building creating a more integrated platform that should satisfy the needs of larger customers. Stay tuned! SS Shane S. CEO Information Services Used the software for: Less than 6 months ### "Implementation - Easy, Time to Value - Fast, Integrations - Easy (again)" June 12, 2025 5.0 Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide support via the app. The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms. Pros The ability to observe site visitors in real-time and see what content with which they are engaging. The ability to define flows that are specific to certain type of engagements. Cons If you mis-define a workflow you can chew threw your billable conversations. However, Tidio support is quick to assist and address. Review Source Response from Tidio June 12, 2025 Shane, stoked to read your review, thank you! WH Wadhah H. Founder Computer & Network Security Used the software for: I used a free trial ### "Super easy chat integration into website" June 3, 2025 5.0 Overall it's a great product, although it requires configuration and tweaking and lots of testing, but once it's up and running it's great! Pros Very easy to install and use, the integration is super easy to deploy. There are a few technicalities you have to understand such as flows and workflows, but other than that, it's solid once its up and running. Cons The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Tidio Ease of use and focus on product, I like products to be focused on very specific functionalities and not try to do everything. Review Source Response from Tidio June 4, 2025 Thank you, Wadhah! JJ Jason J. IT Head Computer & Network Security Used the software for: Less than 6 months ### "I love tidio AI agent lyro!" June 15, 2025 4.0 Overall, the experience with Tidio is very positive. I tried different chat tools, but when I came across Tidio, I immediately switched. Pros I liked the AI agent, it gets better overtime for sure. I started using from feb 2025 and I am amazed by the improvement. Cons Honestly, I feel the pricing model is not sustainable for small businesses. It is very costly to afford. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) I liked tidio's lyro AI agent and that was all reason. Review Source Response from Tidio June 16, 2025 Jason, thank you for the review! AG Aryan G. Web developer Computer Software Used the software for: Less than 6 months ### "Best AI Chatbot in Market" May 24, 2025 5.0 Initially, I was searching for a chatbot for my hardcoded website, then I found Tidio on LinkedIn. Then I integrated the chatbot with my website. I like In tidio, we can give access to the team so that they can also respond to the messages. Overall, the experience is very good. Pros I have integrated the Tidio chatbot into my coded website and it perform very well. As compared to other chatbot, todio chatbot is easy to integrate and its documentation is also beginner-friendly. Cons The only con I face yet is, sometimes Lyro AI agents don't pull data from a website. We have to manually feed the knowledge base. Review Source Response from Tidio May 27, 2025 Thank you, Aryan. Glad you're enjoying Tidio! AG Aaron G. Membership and Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great product. " March 20, 2026 5.0 Pros They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. Cons I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. Review Source FC Filipe C. Perito SCE Civil Engineering Used the software for: Less than 6 months ### "Fantastic aplication" June 11, 2025 5.0 Very easy to configure. But it needs some improvements in terms of email domain verification and also pairing with WhatsApp Pros Very eficient IA Agent with accurate answers. With an intuitive interface. The ability to analyze statistics greatly helps business forecasts. Cons SPAM repeat offender. Whatsapp difficult to configure. With the Grouth Plan, you only have 100 flow possibilities Review Source Response from Tidio June 12, 2025 Filipe, thank you for this review! HT Herman T. Marketing Real Estate Used the software for: I used a free trial ### "The best chat for webs" June 10, 2025 5.0 En general es uno de los mejores chats online para webs, es fácil de usar, se integra bien con wordpress y tiene buen diseño Pros Lo mejor de Tidio es la tecnología que ofrece en sus chat, todas las funcionalidades son de ultima generación Cons lo que menos me gusta es el precio elevado de algunas funciones , como por ejemplo los bots, si hubieses mas alternativas contrataríamos Review Source Response from Tidio June 12, 2025 Thank you, Herman, for the warm review! AD Aubrey D. CEO Consumer Goods Used the software for: I used a free trial ### "Impressed finally" June 2, 2025 5.0 I am pleased. Within minutes I am already making money and i am so excited to learn more of their features. Pros Theyre so organized with the information. I love this because usually addons to my shopify always end up a hassle when the goal is to simplify the process. This app does just.that. Cons Nothing yet i havnt even had the app maybe a total of ten minutes. Buy i already like what i see. I cant wait to dive deeper. Review Source Response from Tidio June 4, 2025 Hey, Aubrey! Thank you :) NV Natascia V. Freelance Writer Writing and Editing Used the software for: Less than 6 months ### "Tidio - Maybe Something Else..." April 30, 2025 3.0 It is a system that seems good, but in fact can do with many improvements. It should be more technically advanced and have less glitches. There are better systems out there. Pros Tidio is very easy for anyone to learn. I like how it also provides real-time support to customers. Cons It is terrible for speed as it takes quite some time to seem to "think". This causes a delay in responses. Review Source Response from Tidio May 5, 2025 Hi Natascia, thanks for sharing your feedback. Tidio's AI agent, Lyro, is super quick—should be responding in a manner of seconds. Can you shoot us a message at support@tidio.net so we can troubleshoot? DA Daniel A. Digital Content Creator Higher Education Used the software for: Less than 6 months ### "Tidio Streamlined Workflow" June 4, 2025 5.0 We've appreciated how much pressure it takes off our team to answer small questions which can be easily answered by Tidio. Pros The suggested section which suggests questions to add to the knowledge base. It helps us determine which items to add. Cons The thing I like the least about Tidio is that it can sometimes refer to knowledge in the knowledge base indirectly. Review Source Response from Tidio June 6, 2025 Thank you very much, Daniel! FU Furkan U. WordPress Security Specialist Information Technology and Services Used the software for: I used a free trial ### " Simple and effective" May 26, 2025 5.0 I’m a website owner with a one-man show and the Tidio Chat made my customers happier – that makes me happy! It is slick, it works well with my tools, and it’s a time saver. Pros Easy to install, looks clean on my website. The chatbot and automation flows allowed me to gather emails without responding to every single message... Cons Some settings need a bit of learning at first, but support articles helped. They were easy to understand and useful. Review Source Response from Tidio May 27, 2025 Furkan, thanks for the review! LR Lucas R. Marketing Executive Information Technology and Services Used the software for: Less than 6 months ### "Good, Effective but Needs Introduction" June 11, 2025 5.0 It's been very good and I believe that with the right strategy and workflow, it will generate new leads. Pros Tidio seems to be a very complete platform, offering a wide range of features that cover most communication needs. The workflows are well-structured and functional, guiding users effectively through each step and helping them achieve their goals more efficiently. Cons I think it might not seem so intuitive at first, especially for those who are new or expecting a more guided experience. It takes a bit of time to understand how everything works and how to get the best results. Review Source Response from Tidio July 15, 2025 Thank you so much for the review, Lucas! KC Kara C. Owner Cosmetics Used the software for: I used a free trial ### "Using Tidio for small business " May 27, 2025 5.0 Tidio is awesome, super easy to setup. Now I can answer questions from customers regarding my small business in real time. No more lost sales. Pros Tidio was very easy to install on my WordPress website. I like that Tidio also has an app that links to the website chat. Cons I can't set the chat to the side on mobile like I can I desktop. It only gives the option for bottom left and right. Review Source Response from Tidio May 28, 2025 Hi Kara, thank you so much! MG Madi G. Artist Arts and Crafts Used the software for: Less than 6 months ### "10/10 for small businesses!!" May 27, 2025 5.0 Overall, I really enjoy Tidio and appreciate how it helps ease my mind of the thought that people’s questions are able to be answered even when I am not available. Pros Tidio is very user friendly and has helped me a ton in my small business so far! I am only on the free plan, but even so I am able to do so much! Cons I had some trouble connecting my website, but was able to get that fixed. I have not come across any other issues so far! Review Source Response from Tidio May 28, 2025 Yes, Madi! So grateful for the review! AD Aljosa D. Web development Internet Used the software for: I used a free trial ### "Im very happy with Tidio" June 17, 2025 5.0 Great tools for small and medium company. 5+ stars for Tidio tools and make my work easier few times, belive me! Pros Easy to use tools vs other who is very hard and with a lot options. Clean and easy great for wordpress site. Cons For my (small company) every is fantastic, really! Just one thing, i really love to see viber integration. Review Source Response from Tidio June 17, 2025 Thanks for the review, Aljosa :) SN Samuel N. Marketing Manager Broadcast Media Used the software for: 2+ years ### "Intuitive interface and a Master of Managing Live Chats" December 17, 2024 5.0 Tidio has helped our organization generate several leads, increased customer engagement and provide faster, efficient customer support. Pros The fact that it combines a number of communication channels into a single easy to use tool. Tidio has a user friendly interface and an easy set up which is easy even for people with limited technical skills. Cons I tried it on mobile app and it was a little unstable. Review Source JS Jacob S. Owner Retail Used the software for: I used a free trial ### "Great product" May 30, 2025 5.0 Very good, once it is set up there aren't many concerns. The integrated support ticket system is very nice. Pros Tidio is incredibly easy to set up and use. There are many customization options and very easy to use Cons The speed that the live website or shopify takes to update from changes done to the chat window could be faster. Review Source Response from Tidio June 2, 2025 Jacob, thank you! cW cayden W. Car Detailing Automotive Used the software for: I used a free trial ### "Great for Websites" May 26, 2025 5.0 very well I had no issue with navigation or use. it explained everything quite well and helped me use all the functions progressively. Pros Very easy use, makes my website so much more direct when it comes to booking and helping leads navigate Cons It does cost money to use it eventually. there is still access if you stick to free. Its just not as useful. Review Source Response from Tidio May 27, 2025 Thanks for the review, Cayden! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.