# Page 6 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Tidio ## Showing most helpful reviews Showing 126-150 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jen S. Owner Entertainment Used the software for: Less than 6 months ### "Love the app!" May 31, 2025 5.0 No complaints. It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers. Pros I love the convenience of being able to use it from my phone and from my laptop. So I can answer on the go and not miss customer inquiries. Also like it’s easy for customers to connect from the AI answers quickly to a human. Cons Just some of the training for the AI bot is a little tedious but more a reality than a con. Some of the stuff it came up with had to correct. But that’s to be expected. Review Source Response from Tidio June 2, 2025 Thanks so much, Jen! JL James L. Managing Director Utilities Used the software for: I used a free trial ### "Excellent addition to customer services. " June 11, 2025 5.0 I have found Tidio, very helpful and very easy to use. Overall I am happy and have been impressed with the user friendly-ness of the interface. Pros The customer facing element, in which flows are handled at all platforms, either email or Facebook. It keeps this side of any business, where Tidio has been implemented uniform. Cons I do think the costs perhaps need to be looked at, slightly more expensive product. However you do get what you pay for. Review Source Response from Tidio June 12, 2025 Thank you, James! MJ Marck-einley J. Administrateur International Trade and Development Used the software for: Less than 6 months ### "Tidio le meilleurs" May 21, 2025 5.0 Pros Jaime tout les parametre de tidio tout ce qui apparaître sur le dashboard de l'application et c'est vraiment wow.. Cons Je naime pas quand ca sonne et il dit il y a un visiteur et que je ne le voir pas ça parait dégueulasse. Review Source Response from Tidio May 22, 2025 Thank you for the review! Have a look at https://help.tidio.com/hc/en-us/articles/5445057900188-The-Visitors-List or contact us at support@tidio.net re: visitor visibility, happy to help :) Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "A Catalyst for AI-driven Customer Service and Support. " September 24, 2024 5.0 It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization. Pros It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio. Cons Tidio provides excellent customer support and services hence I have nothing to complain about. Review Source Steven M. system technique Management Consulting Used the software for: 1-2 years ### "Quick response to the customer" September 18, 2024 4.0 Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question Pros It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention Cons No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company Review Source jM jhon M. sales Aviation & Aerospace Used the software for: Less than 6 months ### "podero app" June 25, 2025 5.0 facil de manejar y el soporte que prestan desde la app es muy bueno tantop en la configuracion de la mismas Pros me gusta la plataforma sirve para capturar esos clientes qu tsan en el sitio web puede incremnetar ventas Cons al app mobile desde tru celualr te alerta y esa notificacionde que vibra yu virba hasta que uno abre la app me parace genialñ Review Source Response from Tidio June 26, 2025 Thanks a lot, Jhon! EF Edward F. Sales Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Ally to drive sales with live chat" October 25, 2024 5.0 Tidio has helped us improve customer communication and boost sales significantly. Personalized live chat and automated FAQs allow us to focus on high-value interactions. Pros Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales. Cons I have no negative aspects to point out about this tool. Review Source FB Florian B. Directeur Real Estate Used the software for: I used a free trial ### "Tidio, un module de chat en ligne au top" January 3, 2025 5.0 Pros Le chat en ligne ainsi que la personnalisation des flows. Cons Le tarif, qui à mon sens, est un peu elevé. Review Source Response from Tidio April 3, 2025 Thank you, Florian for reviewing Tidio! SS Samantha S. Kundenservice Information Technology and Services Used the software for: 6-12 months ### "Kleiner Helfer für rund um die Uhr" November 19, 2024 4.0 Pros Benutzerfreundlicher Live-Chat der individuell gestaltbar ist und unseren Kundenservice unterstützt. Cons An der Software selbst hatten wir bei der täglichen Nutzung nichts auszusetzen. Die Anpassungsmöglichkeiten könnte man noch erweitern für das Chat-Widget. Review Source ML Margaret L. Owner E-Learning Used the software for: 1-2 years ### "Upgraded Tidio Chat Experience" December 25, 2025 5.0 I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. Pros Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. Cons The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. Review Source Response from Tidio January 23, 2026 Thank you, Margaret! Hope you enjoy using Tidio :-) SP Sebastien P. CEO Information Technology and Services Used the software for: I used a free trial ### "i loved it" June 2, 2025 5.0 Pros I mean I like it, it's very good. This is a great idea. I like this idea of ​​having an app to receive messages wherever I am. Review Source Response from Tidio June 3, 2025 Thank you, Sebastien! RG Rémy G. COO Consumer Goods Used the software for: 6-12 months ### "Making Support and sales easy" September 7, 2024 5.0 I use Tidio for my clothing business and it extremely simplified my customer support flow and even helped me generate more sales. When I had issues the Tidio support was always on spot and helped me. Pros Tidio has a really easy onboarding, strong design and surely one of the simplest to use Dashboards i have seen. Cons The pricing could be a bit less, but overall no real cons in the product itself. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio It was the easiest to use and the best to scale. Review Source LA Lydia A. Teacher Retail Used the software for: 6-12 months ### "Tidio is smart in customer support" August 9, 2024 5.0 Helps me respond to customers who contact us with questions Pros Easy to install on any website even when you do not have technical knowledge by using the html code snippets Cons Pricing to remove branding is still too expensive Review Source TF Tigaiza F. Research Assistant Research Used the software for: Less than 6 months ### "Easy and faster in resolving issues" August 13, 2024 5.0 I use the tool to offer chat on my personal smaller website Pros The interface and Lyro AI solves questions faster and accurately Cons Pricing of the solution as the tool is too expensive to use Review Source BL Bahat L. Web developer Computer Software Used the software for: Less than 6 months ### "Cheap live chat software" August 20, 2024 5.0 I use Tidio on a small scale to respond to customer's questions through live chat Pros AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier Cons Sometimes the notification would failt to pop up making me miss chats in real time Review Source Thomas B. CEO Information Technology and Services Used the software for: 6-12 months ### "Inexpensive Intercom alternative that scales as you do" June 15, 2023 5.0 Very good as it was a super simple tool to get started and deploy on my website(s) to be able to start answering our user's problems in real-time Pros The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome! Cons Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff" Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Price and ale-carte options to pick different features and functionality instead of one big subscription with many features we don't use. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price was the biggest driver to switch Review Source KM Keith M. Operations Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Tidio has revolutionized our service!" January 24, 2023 5.0 I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website. Pros I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has! Cons Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything! Reason for choosing Tidio I wasn't sure when I was going through the list I searched for on Google.Once I downloaded it, activated it, and started seeing all it could do..I purchased a plan right away! Thanks Tidio for an amazing, well thought out and executed tool! Review Source Darien C. Associate Pastor Religious Institutions Used the software for: Less than 6 months ### "Tidio is the first chat platform I've found to be worth paying for" March 2, 2021 5.0 Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before. Pros Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free. Cons Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs Switched from [Drift](https://www.capterra.com/p/227417/Drift/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/) Originally, we switched from Drift to Freshchat because of load time issues (Drift was causing a 1.3 second increase in load times - completely unnacceptable), and then we switched from Freshchat because of a high cost of entry, a lack of features, and a lack of use. Review Source Response from Tidio March 4, 2021 Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly! Jessica L. Inbound Marketing Consultant Marketing and Advertising Used the software for: I used a free trial ### "Easy, fast and amazing!" October 8, 2020 5.0 I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients. Pros I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right? Cons One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Reason for choosing Tidio Tidio is very intuative, easy to use and their support team is amazing! Switched from [Bird](https://www.capterra.com/p/160795/Bird/) Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly. Review Source Response from Tidio October 19, 2020 Hi there, Thank you so much for a thorough review! We are very proud that you like our product so much! Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation. If anything, we're here for you! :) BM Bukhosi M. SEO Analyst Marketing and Advertising Used the software for: 6-12 months ### "Tidio is an amazing chatbot " October 9, 2022 5.0 I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support. Pros I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding. Cons I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome. Reason for choosing Tidio Tidio has more features and it allows you to use premium features to a specific cap Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) There is more features on Tidio than any of the platforms out there Review Source OA Ozan A. CEO & Owner Entertainment Used the software for: Less than 6 months ### "My review of my so far tidio experience." December 16, 2022 5.0 Well it is decent, features are nice, design and user interaction is good, reporting is good, you need to make the software work more efficiently and consume less processing power, that is definitely an important factor. Besides that, you should increase the chatbot limits for free users since even quite simple interactions be counted as a usage of a chatbot, that is a problem. Before I even manage to test out your chatbots, I run out of them, how can I properly decide if I want to buy them or not in that case? Pros I liked the fact that tidio's user interface was quite nice. Our business is mainly for the gaming industry fanatics, therefore they are looking for this fancy looking user interaction and design. I believe tidio is quite exceptional in that manner compared to other live chat plug-in providers. Cons It's speed quality was not that extremely good honestly. Even though it isn't super bad, even with free live chat plug-ins which I had tried out, my web page speed tests were giving better or similarly results. That is a topic you must get more advanced in I believe. Reason for choosing Tidio Mainly, due to it's fancy looking user interface and interactions. Review Source CS Cruz S. Vice President E-Learning Used the software for: 1-2 years ### "One of the best "bang for your buck" chatbot options" April 2, 2023 5.0 Pros Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales. Cons At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating. Review Source KH Kevin H. Owner Building Materials Used the software for: 1-2 years ### "Wouldn't consider any other service" January 9, 2023 5.0 Pros We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio. Cons Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tidio Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys. Review Source BL Bonnie L. Owner Entertainment Used the software for: I used a free trial ### "A must-have for businesses that rely on online sales" January 11, 2023 5.0 We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it. Pros I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales. Cons The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)[Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/) Reason for choosing Tidio We saw it used on another business's website and really enjoyed it. Signed up for the free trial and loved ease of use. Review Source Marianela F. Water Treatment and Environmental Management Consultant Chemicals Used the software for: 1-2 years ### "Tidio, an interactive platform aimed at increasing the service process and increasing sales." January 30, 2023 5.0 Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors. Pros The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website. Cons Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs. Switched from [Cliengo](https://www.capterra.com/p/158756/Cliengo/) TIDIO increases the level of service with our clients and generates a fast and reliable interaction. Its installation is very simple as well as its parameterization. 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