# Page 7 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Tidio ## Showing most helpful reviews Showing 151-175 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jaden H. Technical Marketing Specialist E-Learning Used the software for: Less than 6 months ### "Great to use, harder to implement." June 21, 2022 4.0 I would use Tidio again if we needed live-chat software for a specific need. Pros Tidio was perfect for implementing a live chat for a huge conference we were attending, and that feature alone was what made collecting our leads and creating good relationships with potential customers instrumental in our growth at the time. Cons If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult. We also chose not to pay for any additional features outside of more "seats" for our sales reps, and that restricted us a bit. Reason for choosing Tidio I don't remember the other options I looked at, but I do remember that this software was professional, affordable, and the most simple to implement and use. Review Source Response from Tidio August 1, 2022 Hi Jaden! Thank you very much for taking the time to share your thoughts :) We really appreciate your feedback and we will keep it in mind for future updates. DC Daniel C. Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Big Tech and their war against Faith-Based Orgs." April 16, 2024 5.0 As with a lot of these big-tech enterprises, they are hellbent on silencing faith-based everything. It wouldn't hurt their AI or anyone in the slightest to allow churches or other such orgs to use their AI, but they choose to deny us because we don't follow their secular progressive ideologies. It isn't fair. I know there are lawsuits pending about stuff like this, but in the mean time, churches who want to use technology are forced to fend for themselves and be creative. Pros It was easy to setup, configure, and manage. It looked good on our website. The Wordpress Plugin worked. Cons Their VERY restrictive anti-Christian policy which prohibits the use of their AI on a church website. We're a church website! We're not inciting violence or any other horrible thing. We're just listing event times, theology and practice, and lots of pictures and media. Alternatives considered [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Reason for choosing Tidio Ease of setup and use, price, and capibilities. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Microsoft doesn't discriminate just because we're a church. I don't agree with everything Microsoft does, but at least they're smart enough not to discriminate like Tidio. Review Source VR Verified Reviewer Product and Marketing Manager E-Learning Used the software for: 6-12 months ### "Perfect for our non-profit org" June 29, 2021 5.0 Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction. Pros First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone. Cons I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date. Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Ultimately we made the decision based on price, but we're super happy! Review Source Response from Tidio July 2, 2021 Hello Thank you so much for the review! We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon. Once again thank you for your kind words and have a nice day VR Verified Reviewer AM Marketing Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Tidio Chat Testing Review " February 23, 2023 4.0 Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade. Pros Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look. Cons The only thing i dislike is of its price it sometimes feels high-paid software. Review Source DM Dan M. ICT Support Technician Information Technology and Services Used the software for: 2+ years ### "My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool. " May 23, 2024 5.0 Tidio streamlines and automates customer service operations in real-time. Pros With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7. Cons I haven't experienced any drawbacks with Tidio since it suits best my needs. Review Source gD gilles D. cto Computer Software Used the software for: 1-2 years ### "le chabot de TIDIO" January 31, 2024 4.0 l'interface est correcte et agréable. Pas mal de possibilité pour faire du marketing, mais ce n'était pas trop notre objectif. Pros Simple pour mettre en relation un client avec une équipe de technicien Cons ils n'ont pas intégré ni de base de connaissance ni d'IA pour répondre aux questions Reason for choosing Tidio peu cher et rapide à mettre en oeuvre. l'interface est ergonomique Review Source YA Yara A. Human Resources Manager Real Estate Used the software for: 2+ years ### "To effectively control the channels of communication with customers at all times" January 6, 2023 5.0 Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services. Pros Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues. Cons There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates. Review Source ibrahim A. Graphiste Computer Networking Used the software for: 1-2 years ### "L'un des meilleures applications de chatbot" December 30, 2023 4.0 Ça fait plus de 2 ans que j'utilise Tidio sur la conception de mes sites pour mes clients, avec le chatbot que j'intègre pour répondre à l'attente des clients. Pros Le chatbot avec ses réponses personnalisées et automatisée. Cons Le faite de ne pas avoir beaucoup de possibilités et n mode gratuit. Review Source JN Joseph N. Information Technology Specialist Construction Used the software for: 2+ years ### "A Comprehensive Help Desk,Customer Service and Chatbot Tool. " May 6, 2024 5.0 Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations. Pros Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services. Cons I haven't encountered any drawback with Tidio because it meets our customer services needs. Review Source Daniel S. Co Founder, Head of Marketing and Product Apparel & Fashion Used the software for: 1-2 years ### "Pretty Good, some little glitches" December 10, 2018 4.0 Pros I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app. Cons \- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification. Review Source VR Verified Reviewer Developer Retail Used the software for: 2+ years ### "Lost WhatsApp Sign in after integration" December 20, 2023 4.0 Pros Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome. Cons unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there. Review Source sC shilton C. Information Officer / Communication Government Administration Used the software for: 2+ years ### "Mult-functional Communication tool for every website!" June 5, 2023 5.0 tidio has been an excellent companion for my company's website. the automated responses divert alot of traffic from our whatsapp lines and enhances overall user experience. Pros Automated chat features and lead generation Cons the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version. Review Source VR Verified Reviewer Marketer Marketing and Advertising Used the software for: 6-12 months ### "Tidio " October 25, 2023 5.0 Tidio is a good software to use especially for this who want a simple software to communicate with clients from their website Pros It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business Cons What I don't really like is the quality of the payment plan and what's involved in the package Review Source Akash N. Software Developer Intern Market Research Used the software for: Less than 6 months ### "One of the best chatbots." April 13, 2022 4.0 Pros First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time. Cons We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio. Alternatives considered [IntelliTicks](https://www.capterra.com/p/181707/IntelliTicks/)[Engati](https://www.capterra.com/p/165384/Engati/) Reason for choosing Tidio 1\. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website. Review Source Response from Tidio May 26, 2022 Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know. CK Cristian K. CEO Computer Hardware Used the software for: I used a free trial ### "Great Results trial period meets my expectations and offers many professional, quality tools" November 22, 2022 5.0 When creating a marketing campaign, the size of the image to be uploaded is not specified so that it is well framed in the pop-ups of the campaignSo far in the trial period, I have been very satisfied, learning and using the best tools both in analytics and in the marketing campaign and chat with new clients. It is a powerful tool. It is a pleasure to be able to use tools like Tidio Pros I love the possibility of creating campaigns, I like the non-invasive visual mode available, Cons When creating a marketing campaign, the size of the image to be loaded is not specified so that it is well framed in the pop-up pop-ups of the campaign Reason for choosing Tidio good reviews, great integration and it looks like it's a tool with a lot of potential Review Source Keith D. Manager Financial Services Used the software for: 2+ years ### "Intuitive Live Chat Agent " May 25, 2023 5.0 I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot. Pros Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place. Cons There is no phone support. In most cases its vital to have a support representative available to answer any questions. Review Source DP Dominick P. Founder Used the software for: 1-2 years ### "Looks great on the outside but features not fully completed" December 12, 2017 3.0 Pros The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws. Cons 1\. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question. Review Source AF Anthony F. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "For your website, a useful Live Chat tool is available" February 20, 2022 5.0 This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation. Pros You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks! Cons Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls. Reason for choosing Tidio very easy & well customize Review Source Response from Tidio August 1, 2022 Hi Anthony! Thank you very much for your kind review :) It's great to hear that you like the app so much. We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. Ciara H. Marketing Assitant Education Management Used the software for: Less than 6 months ### "Definetly worth it compared to similar softwares " November 15, 2020 5.0 Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation Pros Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website. Cons You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites. Switched from [Chatra](https://www.capterra.com/p/144752/Chatra/) The main reason was the way their messages alerted on our actual website was having a negative effect on the way Google views our website and was making it harder for us to get higher on search results. We found Tidio and then figured out it had better features and customisation for less money/ Review Source Response from Tidio November 19, 2020 Hi there! Thank you so much for your review! We are happy to hear that you are finding our product to be easy to use. As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :) Have a nice day and stay healthy! Shankha K. Web Developer Information Technology and Services Used the software for: 2+ years ### "The best Chatbot software out there" June 3, 2022 5.0 Pros UI, Look and feel, Multilingual support, Free chatbot, Mobile app, Facebook messenger integration Cons The location of the visitor is in paid plan, where almost all other competitors provide this feature for free. Review Source Response from Tidio August 1, 2022 Hi Shankha! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. JP Jacopo P. Webmaster Marketing and Advertising Used the software for: 1-2 years ### "Uno dei più affidabili plugin di messaggistica istantanea per siti web" January 26, 2023 5.0 Utilizzato da diversi anni per allestire sistemi di messaggistica istantanea e chat di assistenza per siti web di nostri clienti, si è sempre dimostrato un plugin affidabile, professionale e facilmente personalizzabile. Ottima in particolare l'applicazione di gestione per mobile. Pros Interfaccia eccellente, funzionale e accattivante, perfetta gestione delle conversazioni archiviate, ottimo applicativo di gestione per mobile, sistema affidabile, funzioni eccellenti già nel piano gratuito. Cons E' un plugin davvero ben realizzato con pochissime imperfezioni, forse solo il costo piuttosto alto in abbonamento per le soluzioni più avanzate. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Tidio Maggiore reperibilità di feedback online e documentazione. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cercavo una soluzione più leggera e personalizzabile per piccole attività ad un costo inferiore. Review Source SP Stephanie P. Head of Customer Support Computer Software Used the software for: 1-2 years ### "Great Alternative to Intercom" March 21, 2023 4.0 My experience with them has been great. It's a nice cheap alternative and we look forward to watching them grow. Pros I like how easy it is to use and implement. Cons It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom was way too expensive for a small company and Zopim at the time didn't have the features we needed. Review Source VR Verified Reviewer Director of Communications Telecommunications Used the software for: 1-2 years ### "Easily installed, attractive chat tool" May 16, 2019 5.0 Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable. Pros This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents. Cons Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal. Review Source Response from Tidio May 17, 2019 Thank you so much for your review! :) TO Trevor O. System Administrator Information Technology and Services Used the software for: 2+ years ### "Hypernocative and brilliantastic Help Desk and Live Chat software." December 4, 2022 5.0 Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction. Pros It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio. Cons There is nothing wrong with Tidio as everything works perfectly. Review Source MF Miguel F. Marketing Manager Retail Used the software for: 2+ years ### "How i contact my clients " November 19, 2022 5.0 Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged. Pros Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user. Cons Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages. 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