# Page 8 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Tidio ## Showing most helpful reviews Showing 176-200 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Seth H. Director Non-Profit Organization Management Used the software for: 1-2 years ### "An unbelievable blend of ease, style, features and price" January 8, 2020 5.0 We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio. There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning. Pros I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS. Cons Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it! Alternatives considered [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Reason for choosing Tidio Features and ease of use. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Price Review Source Response from Tidio January 9, 2020 Hi there Seth, Thank you for an exquisite review. I'm thrilled that you found Tidio so useful for your business. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at support@tidio.net or via our live chat on www.tidio.com. We would love to get the perfect score here and change the "unspecified" rate to 5 stars :-) Raúl S. Account Director Marketing and Advertising Used the software for: Less than 6 months ### "The most powerful active chat widget" July 1, 2022 4.0 Pros The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities. Cons The most complex thing is getting it to be properly integrated into a small business as a central customer service tool Alternatives considered [Vira](https://www.capterra.com/p/206663/WhatsApp-Automation/)[ClickDesk](https://www.capterra.com/p/125631/ClickDesk/)[JivoChat](https://www.capterra.com/p/178227/JivoChat/) Review Source Response from Tidio August 1, 2022 Hi Raúl! Thank you very much for your review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. Let us know if you need any assistance with integrating Tidio, and we'll be more than happy to help. Stuart G. Stuart George Marketing and Advertising Used the software for: 1-2 years ### "Want leads - Ultimate Support Get Tidio" May 28, 2019 5.0 We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio Pros Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio Cons I can find anything to complain about it apart from not having it for the last 10 years Review Source Response from Tidio May 29, 2019 Wow! Thank you so much, we're really proud! KW Krzysztof W. CEO Health, Wellness and Fitness Used the software for: I used a free trial ### "Already very happy and cant wait to see more!" December 30, 2022 5.0 Pros Support - always there!Easy onboardingClearness and easy to use softChatbot seems to be powerful tool Cons Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) LiveChat Software software became too expensive. Review Source Mikaël C. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great alternatives to any other live chat" August 6, 2021 5.0 Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000. Pros You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time. Cons Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats. Review Source Response from Tidio August 10, 2021 Hello! Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found. Once again thank you and have a nice day BV Bessy V. Managing Partner Accounting Used the software for: 2+ years ### "Could Be Great Were It Not Inconsistent" April 21, 2022 4.0 It's been OK. Pros Tidio gives us a chance to help Website visitors feel like we are present and ready to help them. Cons It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices. Reason for choosing Tidio It was offered through Wix and when tested it worked. Review Source Response from Tidio April 27, 2022 Thank you so much for taking the time to review Tidio, and I'm very sorry about the inconsistencies you mentioned in your review! If you want us to look into this further, please contact our Support Team at support@tidio.net, so that we can check what the reason behind this is. Again, my sincere apologies for the trouble! Andrew P. Founder & Creative Director Apparel & Fashion Used the software for: 2+ years ### "It's Changed How We Connect With Our Customers" January 28, 2019 5.0 Pros By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating Cons Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio. Review Source Tanya T. Sales Manager Events Services Used the software for: 1-2 years ### "Tidio for online support" July 29, 2019 4.0 Tidio helped us to engage with our customers and to answer their question which led to more sales. Pros It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software. Cons Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question. Alternatives considered [Salesboom CRM Suite](https://www.capterra.com/p/12686/Salesboom-CRM/)[BenchmarkONE](https://www.capterra.com/p/132719/Hatchbuck/)[Chatra](https://www.capterra.com/p/144752/Chatra/) Reason for choosing Tidio Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation. Switched from [BenchmarkONE](https://www.capterra.com/p/132719/Hatchbuck/) Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support. Review Source Response from Tidio August 20, 2019 Thank you very much for the review! You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-) Have a great day! VR Verified Reviewer Sales Consumer Goods Used the software for: 6-12 months ### "Review for Tidio" May 25, 2022 4.0 Pros Able to track which item the client is looking for and able to guide them or help them through the purchase. Chatbot is great as well, as our company is not 24/7, with chatbot we were still able to get some customer to contact us within after hours. Cons It would be better if image can be paste it to the chat instead of click and upload. Review Source Response from Tidio May 26, 2022 Thank you kindly for leaving the review, we'll let our product team know about your suggestions. For now you can upload attachments or drag and drop them to the conversation. WM Will M. CEO Retail Used the software for: Less than 6 months ### "Tidio is great!" December 30, 2022 5.0 Overall 8/10. Still buggy in some places but it gives me just what I need. Pros Tido is the most easy and inexpensive chat software I've ever used. I spent a while testing out different softwares and once I found Tidio I knew it was going to work! Cons The software can be buggy at times and the chatbot configuration panel doesn't work well with touchscreens/mobile devices. If there was a Klayvio integration for SMS and not just the email that would be so awesome. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Chatter](https://www.capterra.com/p/233123/Chatter/) Reason for choosing Tidio Tidio had more features to offer. Review Source SW Sèmassa W. Chief marketing and strategy Real Estate Used the software for: I used a free trial ### "Best customer chat app" January 30, 2023 5.0 Tidio is helping my company to make client prospection very easy. Pros This software is very easy to use. At the same time, it's features at so complete. Cons At my point of view this Tidio is full features. Nice Reason for choosing Tidio Ichoose Tidio because it was in the top 5 of wordpress chat plugins propositions Review Source MZ Misho Z. Founder Financial Services Used the software for: I used a free trial ### "Go Tidio!" January 13, 2021 5.0 We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes. Pros The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team! Cons The only thing I would add are integrations with apps like WhatsApp and Telegram. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing Tidio Simplicity, quality of the customer support, powerful functionality, branding. Switched from [Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/) In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot. Review Source Response from Tidio May 26, 2021 Hi there, Thank you so much for the review! We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future. Thank you once again! VR Verified Reviewer Sales Manager Financial Services Used the software for: I used a free trial ### "One of the easiest to use live chat " August 2, 2022 5.0 Pros The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget. Cons The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion. Switched from [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/) Because we were looking for a better solution adjusted to our needs. Review Source Response from Tidio August 4, 2022 Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. Selim D. Head of Sales Hospital & Health Care Used the software for: I used a free trial ### "Not Just a Live Chat Program" October 20, 2021 4.0 It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps Pros You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes. Cons Nothing to complain about the software, but I think products&pricing modules could be better. Review Source Response from Tidio October 26, 2021 Hi there! Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more! Once again thank you and have a nice day. JP Jonatán P. Web Master E-Learning Used the software for: 1-2 years ### "Very expensive" March 21, 2023 5.0 Good, but it would be very good if the conversations reached were increased. Pros It is user friendly, easy to use and intuitive for users. Cons It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help. Reason for choosing Tidio I think it looks the best to the user. Easy to configure the chatbot. Review Source DF Dinelson F. Supervisor Computer & Network Security Used the software for: 6-12 months ### "Our best tool to provide customers with fast and efficient responses to their needs." July 8, 2022 5.0 We have acquired a highly efficient customer service by integrating this software to our company. Pros I love how much our customer service quality improved after acquiring this software. Cons It can get laggy sometimes, but it could easily be an issue with the computer or internet connection. Review Source Response from Tidio August 1, 2022 Hi Dinelson! Thank you very much for taking the time to leave your kind review :) We really appreciate your feedback. Let us know in case you need any assistance. PF Patrick F. Inhaber bei VOIPsonic Information Technology and Services Used the software for: I used a free trial ### "Good System with much potential" February 6, 2023 5.0 Tidio is a great system, that allows good function in the free version. the paid-version are a little bit expensiv (i am only in the process of setting up a company and money is ... :) ) Pros I like all contact forms in one place. Facebook, Instagram, Mail, Chat and the history of recurring visitors Cons In the ticketsystem i need the ticketnumber in the auto-mail subject and mybe in the message-text too. a user defiend subject where also fine, and placeholder for example ticketnumber, date-time, name. Reason for choosing Tidio I found tidio in the web, tested it and found it great. other systems are to much for my business with functions i dont need (CMR and so) Review Source VR Verified Reviewer Co-Founder Computer Software Used the software for: Less than 6 months ### "Excellent value for money!" October 15, 2019 4.0 Pros We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service. Cons I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features; Review Source Response from Tidio October 17, 2019 Hi there, Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business. Thank you for helping us grow! Rocio C. Customer Support Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Really interesting for social network" September 8, 2022 5.0 Pros The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram. Cons The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing Review Source Response from Tidio September 13, 2022 Hi Rocio! Thank you so much for your kind review :) It's great to know that you like the app. MD Michael D. CEO Retail Used the software for: Less than 6 months ### "Tidio is amazing!" October 28, 2020 5.0 I've only had a great experience with Tidio. Pros I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended. Cons The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions. Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Crisp](https://www.capterra.com/p/151292/Crisp/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number. Review Source Response from Tidio October 29, 2020 Hello! I'm Maciek from Tidio Support We are always happy to read such reviews as yours! Every day we try to best ourselves in order to provide you with the best product we can. I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. Our Chatbots are also constantly growing and improving! We can't wait to provide you with new features we are currently working on. Hope you have a great experience with Tidio! Eran D. Founder & Chief Design Officer Design Used the software for: 1-2 years ### "Best value for money I've seen." July 14, 2020 5.0 Love Tidio. I'm just beginning to experience its full power, and they keep adding options! Pros Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value. Cons I really can't think of any complaints. Tidio does the job very well. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio Value for money Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better. Review Source Response from Tidio July 22, 2020 Thank you so much for the review! It motivates us very much, so thank you for the kind words :) VR Verified Reviewer Gerente Logistics and Supply Chain Used the software for: Less than 6 months ### "Tidio para simplificar tus conversaciones en línea " April 23, 2023 5.0 Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes. Pros El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles. Cons Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas. Review Source Nujan S. Managing Director Computer Software Used the software for: Less than 6 months ### "Great software to maximize customer support" September 16, 2022 4.0 Great for small business and for those who are searching for good freemium software for customer support. Pros One of the great thing about TIDIO is it's freemium. They never force you to pay to continue using their service. There are everything you need to run a good customer support in free version as well. They also provide desktop and mobile application for seamless experience. Cons It's hard to get notification about chat request in mobile app also the chat popup in web is also kind of bulky. Review Source Response from Tidio September 19, 2022 Hi Nujan! Thank you for your review :) Your feedback is important to us. Let us know in case you need any guidance. Bhabishya B. Sales Manager Consumer Goods Used the software for: Less than 6 months ### "Great live chat for websites" December 13, 2021 5.0 The overall experience with Tidio was great. It was super easy to use. Pros What I liked the most about Tidio is that it was very easy to use. Everything was so simple to understand and connect it with my website. And I also liked the profile of the customer it used to show me. I was able to see which pages user have visited, their name, number , device and even their ip address. And I also liked one feature of Tidio and I liked it very much. The feature was that, I could easily see what user has written without even sending to me. Cons What I liked the least about Tidio was their monthly Chatbot limit and their pricing it. Their pricing is actually very high due to which I was unable to use it for very long. It would be great if they could lower their pricing. Review Source Response from Tidio December 14, 2021 Hi there! Maciek from Tidio Support here Thank you so much for the review! We are glad that you enjoyed using our app and that you found it easy to use. We will also take your feedback into consideration when we decide to update our pricing. Once again thank you and take care! EA Edson A. CEO E-Learning Used the software for: 2+ years ### "Great chatbot and live chat for the customer seervice and sales." March 21, 2023 5.0 We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients. Pros Very easy to learn and very competitive price Cons They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file. 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