# Tidio Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Tidio Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Tidio Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/144040/Tidio-Chat --- # Tidio Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tidio Tidio Overview: ### Key takeaways Insights from verified Capterra reviews Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. It’s most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement tools, though pricing complexity and mobile performance are common drawbacks. Advanced features like Lyro AI and flow analytics support scalable automation and smarter support workflows. ### Our verdict It suits small and midsize businesses (SMBs) that want to automate customer support without investing in complex infrastructure. Tidio’s conversation-based billing and fast setup make it appealing for lean teams, but you should weigh trade-offs like limited ticketing depth and mobile performance before scaling. Plus, its newer AI and analytics tools show promise for teams looking to optimize workflows. Top alternative Featured Overall rating Based on 590 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $24.17 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tidio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tidio.com/&name=Tidio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tidio 4.7 (590) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $24.17 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (589) Ease Of Use 4.6 (22,591) Value For Money 4.5 (509) Value For Money 4.5 (15,177) Customer Service 4.6 (500) Customer Service 4.4 (13,442) ## Tidio alternatives Tidio may not suit teams that need deeper ticketing workflows, more stable mobile performance, or clearer pricing tiers. Explore other tools that better align with your support structure, automation depth, or communication preferences. [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) ## Who uses Tidio? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Tidio's interface The interface provides quick access to live chat and chatbot flows, with a layout that blends well into your website and supports fast onboarding. You'll find its design clean and navigation intuitive, though some mention delays in message delivery during peak hours. 2+ Barkha Bali Content Writer Installing Tidio on platforms like Shopify and WordPress is often mentioned as easy, with minimal setup time. The dashboard’s clarity helps manage chats efficiently, but occasional notification delays can affect responsiveness during busy periods, so watch out for that. Ease of Use 4.7 (589) 4.7 Based on 589 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Tidio’s top-rated features simplify customer communication, reduce manual effort, and speed up response times. The combination of automation and real-time tools helps teams stay responsive without needing complex setup or deep technical skills. Features 4.6 (583) 4.6 Based on 583 reviews Reviewers rated the Tidio features below the highest. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Live chat 4.6 (133) 133 reviewers rated this feature Enables real-time customer engagement directly on websites, helping businesses answer questions instantly and boost conversions. Useful additions also include file sharing, emoticons, and agent reassignment. Real-time consumer-facing chat 4.5 (143) 143 reviewers rated this feature Supports immediate responses sourced via multiple online agents, service hour settings, and clear notifications. It accelerates sales and improves satisfaction through fast updates and mobile access. Real-time notifications 4.5 (47) 47 reviewers rated this feature Keeps teams informed with timely alerts that help manage incoming chats efficiently. Reviewers value the speed and clarity of updates, especially during high-traffic periods. Automated responses 4.4 (42) 42 reviewers rated this feature Handles FAQs and repetitive queries with pre-set replies, enabling 24/7 support and reducing manual workload. It also helps save time and enables lead capture. Chatbot 4.4 (117) 117 reviewers rated this feature Automates customer interactions with customizable flows, templates, and emoji support. Users highlight its role in reducing workload and improving lead generation. Lyro AI agent 0 reviewers rated this feature Uses natural language processing (NLP) to respond to customer queries using your support content. It handles complex questions with contextual understanding, reducing the need for manual replies and improving resolution speed across channels. Flows 0 reviewers rated this feature Builds automated workflows without coding, allowing teams to create proactive engagement paths. These flows can trigger messages based on visitor behavior, helping businesses guide users toward conversion or support resolution. AI-powered ticketing system 0 reviewers rated this feature Automatically converts chats, emails, and social messages into support tickets. It tags and prioritizes tickets based on customer intent, enabling faster triage and more organized resolution tracking across channels. Custom visitor quota for Flows 0 reviewers rated this feature Supports up to 40,000 automated interactions per month, giving teams flexibility to scale outreach and support. This quota helps maintain performance during high-traffic periods without compromising automation quality. Lyro AI for email ticketing 0 reviewers rated this feature Expands Lyro’s (AI tool’s) capabilities to handle email-based support queries, enabling automated responses across channels and reducing manual workload for support teams. New Tidio panel redesign 0 reviewers rated this feature Revamps the interface with an improved inbox layout, clearer navigation, and bulk action tools to streamline ticket management and reduce time spent switching views. Helpfulness and handoff flow metrics 0 reviewers rated this feature Adds analytics to measure chatbot flow effectiveness, showing how often bots resolve issues or require human takeover, helping teams refine automation strategies. All key features (154) Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 66.67% of 12 reviewers that rated this feature as important or highly important Uses AI to condense large amounts of text, audio, or video data into a coherent form 0% of 0 reviewers... Automatically converts chats, emails, and social messages into support tickets. It tags and prioritizes tickets based on customer intent, enabling faster triage and more organized resolution tracking across channels. 0 reviewers rated this feature Software program that continuously adjusts its behavior based on observed data 85.71% of 14 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request 57.35% of 68 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 84.62% of 13 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Assign issues and tasks based on availability or required skills 0% of 0 reviewers... Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 100.00% of 1 reviewers that rated this feature as important or highly important Analyze data and automatically generate insights using AI/ML technologies 0% of 0 reviewers... Handles FAQs and repetitive queries with pre-set replies, enabling 24/7 support and reducing manual workload. It also helps save time and enables lead capture. 42 reviewers rated this feature Tickets are automatically assigned to specific agents based on predefined rules 33.33% of 3 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages 40.00% of 5 reviewers that rated this feature as important or highly important Send messages, notifications, or documents to an entire customer base at the same time 0% of 0 reviewers... Shortcuts for inputting frequently used messages 50.00% of 4 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process 0% of 0 reviewers... Communicate using direct chat or messages within the system 92.45% of 53 reviewers that rated this feature as important or highly important Automates customer interactions with customizable flows, templates, and emoji support. Users highlight its role in reducing workload and improving lead generation. 117 reviewers rated this feature Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language 67.57% of 37 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 0% of 0 reviewers... Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 0% of 0 reviewers... Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Manage, organize, and store contact information 0% of 0 reviewers... Interprets what a user is doing based on context and helps guide them through the process. 100.00% of 10 reviewers that rated this feature as important or highly important Recording, transcription, and analysis of sales calls for the purpose of training and generating insights 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 33.33% of 9 reviewers that rated this feature as important or highly important Survey designed the measure customer satisfaction with a product, service, and more 0% of 0 reviewers... Supports up to 40,000 automated interactions per month, giving teams flexibility to scale outreach and support. This quota helps maintain performance during high-traffic periods without compromising automation quality. 0 reviewers rated this feature Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. 100.00% of 13 reviewers that rated this feature as important or highly important Track customer complaints from initiation through resolution 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 46.15% of 39 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. 30.00% of 10 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... Process of dividing customers into groups based on common characteristics 50.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality 60.29% of 68 reviewers that rated this feature as important or highly important Tool to send questionnaires to customers to gauge feedback 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 35.59% of 59 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 50.00% of 2 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications 100.00% of 2 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 66.67% of 3 reviewers that rated this feature as important or highly important Graphical representation of data 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 37.50% of 72 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0.00% of 1 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product 0% of 0 reviewers... Predefined actions automatically performed on the occurance of specific events 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 50.00% of 14 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 30.43% of 69 reviewers that rated this feature as important or highly important Builds automated workflows without coding, allowing teams to create proactive engagement paths. These flows can trigger messages based on visitor behavior, helping businesses guide users toward conversion or support resolution. 0 reviewers rated this feature Intended to be used by online stores 0% of 0 reviewers... Caters to sales teams 0% of 0 reviewers... Used as a promotional or demonstration tool in sales and marketing presentations 0.00% of 1 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. 0% of 0 reviewers... Geographic location of visitors determines behavior of the software 0.00% of 1 reviewers that rated this feature as important or highly important Managing service requests, incidents, IT issues & support with a ticketing system 0.00% of 1 reviewers that rated this feature as important or highly important Adds analytics to measure chatbot flow effectiveness, showing how often bots resolve issues or require human takeover, helping teams refine automation strategies. 0 reviewers rated this feature Organize, prioritize, and manage incoming communications 0% of 0 reviewers... Helps understand a user's intentions/actions 0% of 0 reviewers... Track interaction history by documenting conversations for contacts 0.00% of 2 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 0% of 0 reviewers... Record and follow the progress of every issue 0% of 0 reviewers... Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 75.56% of 45 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 0% of 0 reviewers... Identify different languages 0.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers 70.97% of 31 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads 0% of 0 reviewers... Store information about leads or contacts and track, manage and nurture them throughout the sales process 0% of 0 reviewers... Engage with a lead throughout the sales process by actively providing information 0% of 0 reviewers... Score a lead on their quality or likelihood to buy based on certain behaviors 71.43% of 7 reviewers that rated this feature as important or highly important Enables real-time customer engagement directly on websites, helping businesses answer questions instantly and boost conversions. Useful additions also include file sharing, emoticons, and agent reassignment. 133 reviewers rated this feature Uses natural language processing (NLP) to respond to customer queries using your support content. It handles complex questions with contextual understanding, reducing the need for manual replies and improving resolution speed across channels. 0 reviewers rated this feature Expands Lyro’s (AI tool’s) capabilities to handle email-based support queries, enabling automated responses across channels and reducing manual workload for support teams. 0 reviewers rated this feature Enable businesses to implement machine learning algorithms on business data such as sales and revenue 100.00% of 2 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 100.00% of 44 reviewers that rated this feature as important or highly important Access the system via a mobile application 100.00% of 5 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 100.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 60.67% of 89 reviewers that rated this feature as important or highly important Collect information from multiple sources 0% of 0 reviewers... Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 0% of 0 reviewers... Manage and support multiple languages 0% of 0 reviewers... Allows users to manage data from a number of sources 0% of 0 reviewers... Process and analyze human language in text or audio form 7.14% of 14 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback 0% of 0 reviewers... Revamps the interface with an improved inbox layout, clearer navigation, and bulk action tools to streamline ticket management and reduce time spent switching views. 0 reviewers rated this feature Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels 0% of 0 reviewers... Form to collect visitor contact information when live chat isn't available 31.58% of 19 reviewers that rated this feature as important or highly important Generate personalized communications upon request to meet customer needs 0% of 0 reviewers... Send personal messages to clients or attendees 66.67% of 3 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 90.00% of 10 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Existing bot models for AI-based tools commonly used for auditory and textual conversation methods 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 0% of 0 reviewers... Copy on the page or chat window encouraging the user to engage with the chat option 56.14% of 57 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0.00% of 1 reviewers that rated this feature as important or highly important Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history 100.00% of 1 reviewers that rated this feature as important or highly important See options for potential search queries within the system 0.00% of 1 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed 80.00% of 5 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 100.00% of 9 reviewers that rated this feature as important or highly important Supports immediate responses sourced via multiple online agents, service hour settings, and clear notifications. It accelerates sales and improves satisfaction through fast updates and mobile access. 143 reviewers rated this feature Send and receive messages in real-time via an online communication channel 60.00% of 5 reviewers that rated this feature as important or highly important Receive data and information in real time 0% of 0 reviewers... Active monitoring of systems, applications, or networks 100.00% of 18 reviewers that rated this feature as important or highly important Keeps teams informed with timely alerts that help manage incoming chats efficiently. Reviewers value the speed and clarity of updates, especially during high-traffic periods. 47 reviewers rated this feature Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 1 reviewers that rated this feature as important or highly important This aspect helps you analyze visitor behavior, conversation trends, and customer satisfaction. Users think the analytics are helpful for improving marketing and support, though some mention the reporting is basic and would like more detailed agent activity tracking. 42.64% of 129 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 80.00% of 5 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions 0% of 0 reviewers... Define, track, and/or automate sales activities and sales processes 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 0.00% of 1 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 50.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral 0% of 0 reviewers... Set and monitor service level agreements to ensure timely response and resolution 90.91% of 11 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 94.44% of 18 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 60.00% of 5 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 24.32% of 37 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Create and administer polls and surveys 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Automatically handle routine, repetitive tasks and processes without the need for manual intervention 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 87.93% of 58 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 76.92% of 13 reviewers that rated this feature as important or highly important Tidio offers easy access to past conversations, letting you review, archive, and analyze chats for quality assurance and follow-ups. Users think this helps track customer interactions, retrieve information quickly, and improve service, though some want more control and transcript email options. 43.30% of 97 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents 16.67% of 6 reviewers that rated this feature as important or highly important Review data from past periods to reveal recurring tendencies and predict future performance 100.00% of 1 reviewers that rated this feature as important or highly important Chat with your counterparts over the video in real time 0% of 0 reviewers... Supports various video file formats 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 25.00% of 36 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Tidio’s top-rated features simplify customer communication, reduce manual effort, and speed up response times. The combination of automation and real-time tools helps teams stay responsive without needing complex setup or deep technical skills. Features 4.6 (583) 4.6 Based on 583 reviews ## Pricing Value for money 4.5 (509) Tidio’s entry-level Starter plan costs $24.17 per month, which is lower than the average SMB budget of $67 per user, per month for help desk software. Pricing scales based on the number of billable conversations, not seats, with no listed user minimums. Higher tiers offer expanded automation and support. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144040/Tidio-Chat/pricing/) Free $0.00 It includes: - 50 Handled Conversations - Live Chat - Help Desk - Social media integrations - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Starter $24.17 Flat Rate,Per Month It includes: - 100 Handled Conversations - Live Chat - Help Desk - Social media integrations - Basic analytics - Live visitors list - Operating hours - Support over live chat - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Growth $49.17 Flat Rate,Per Month It includes: - 250 Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - No Tidio branding (add-on) - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Plus $749.00 Flat Rate,Per Month It includes: - Custom quota of Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - Custom branding - Permissions - Dedicated Success Manager - Multisite - Departments - Multilanguage - OpenAPI - Up to 5 000 Lyro AI conversations - Custom number of Flows visitors reached Premium $2,999 Flat Rate,Per Month It includes: - Unlimited Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - Custom branding - Permissions - Dedicated Success Manager - Multisite - Departments - Multilanguage - OpenAPI - Guaranteed 50% Lyro AI resolution rate - Priority Service + Premium Support - Super admin role - Analysis & monitoring - Lyro as a managed service - Up to 10 000 Lyro AI conversations - Custom number of Flows visitors reached Value for money 4.5 (509) 4.5 Based on 509 reviews ## Integrations Tidio connects with eCommerce, marketing, and support platforms. These integrations, offered through a mix of native and third-party links, help SMBs unify customer interactions and streamline workflows. Popular integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Barkha Bali Content Writer Integrating Tidio with platforms for storefronts, messaging, and analytics helps your support lead track conversations, reduce manual updates, and respond faster across multiple customer touchpoints. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (500) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (500) 4.6 Based on 500 reviews ## User reviews Overall rating 4.7 Based on 590 reviews Filter by rating 5(467) 4(101) 3(15) 2(2) 1(5) Mentioned topic Sorted by most recent AG Aaron G. Membership and Development Director Non-Profit Organization Management ### "Great product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Pros They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. Cons I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Roger A. Owner Marketing and Advertising ### "Useful chat tool for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 18, 2026 Overall my experience is good. It offers good value for money and works well for customer support and chat automation. Pros I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. Cons There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2026 Thank you Roger for your review! ML Margaret L. Owner E-Learning ### "Upgraded Tidio Chat Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2025 I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. Pros Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. Cons The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2026 Thank you, Margaret! Hope you enjoy using Tidio :-) MD Monika D. Software Engineer Information Technology and Services ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2025 Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. Pros As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. Cons During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2026 Thank you Monika for amazing feedback! AB Ankita B. Junior email marketing Marketing and Advertising ### "Clean chatbot which helps to boost inbound enquries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2025 I've tried and tested lot of similar tools in my research but Tidio is very good and very easy to setup even for non-technical users. It also help you to interact with website visitors at the exact moment they need you. That's why it is very useful tool. Pros It's a very clean live chatbot which help us getting more newsletter subscribers and inbound leads for our products and services. Cons Sometimes i feel customization and branding is limited if you want to enhance a very branded experience for users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Thank you for the review, Ankita! CJ Calvin J. Marketer Marketing and Advertising ### "Lied to my face" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2025 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. TD Tanya D. Lead Technical Recruiter Information Technology and Services ### "Great Chatbot for the Recruitment Industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. Pros Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. Cons I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Thank you Tanya for your kind words! AC Abhishek C. Sr. Developer Information Technology and Services ### "Easy integration with ecommerce websites built on PrestaShop." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2025 My experience is very good with tidio, i have completed setup of tidio on our most of the website which is based on shopify or prestashop. Also, lyro AI works well and feed there knowledge base by fetching data from given FAQs pages. Highly recommended for anyone running a prestashop store. Pros Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio. Cons I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Thank you so much for this amazing feedback, it means a lot! PS Prashant S. Software Developer Education Management ### "Boosted Our Customer Support Speed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2025 It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. Pros The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. Cons Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2026 Thank you for taking the time to share your notes, Prashant! YM Yogita M. WordPress Developer Information Technology and Services ### "All in one Chatbot loaded with good features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2025 I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. Pros Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. Cons Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2026 Thank you, Yogita, for sharing your thoughts about Tidio! [View all Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## FAQs Yes. Tidio offers a free plan with basic live chat and chatbot features. It includes limited automation and integrations, making it suitable for small teams starting out with customer support. It can accommodate up to 10 operators, 50 conversations, and 100 chatbot visitors/month. Tidio charges based on the number of billable conversations, not per user. A billable conversation includes any interaction with a human agent. Automated replies from bots or flows are not counted toward billing. Lyro AI is Tidio’s conversational AI agent that automates responses to customer queries using your support content. It’s available in paid plans and helps reduce repetitive tasks and improve resolution speed. Yes. Tidio allows you to manage messages from email, Instagram, Messenger, WhatsApp, and live chat from a single dashboard. This helps streamline communication and reduce tab-switching. No. Tidio does not offer phone support. Instead, users can access help via live chat (available to Plus and Premium users), email, and the Lyro AI assistant. Support is available across time zones. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Tidio’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [7 Top-Rated Free Help Desk Software](https://www.capterra.com/resources/best-free-help-desk-software-tools/) Published August 14, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [As Half of U.S. Businesses Use AI in Customer Service Operations, Their Biggest Obstacle Is Maintaining Consumer Trust](https://www.capterra.com/resources/how-ai-benefits-customer-service-operations/) Published August 5, 2024 by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [Capterra Value Report: A Price Comparison Guide for Help Desk Software](https://www.capterra.com/resources/help-desk-software-pricing-report/) Published June 25, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Ayush Mohan Dixit](https://www.capterra.com/resources/author/ayush-mohan-dixit/) ### [5 Key Customer Service Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-customer-service-software-features/) Published June 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Help Desk Software Key Features and Top Products That Offer Them](https://www.capterra.com/resources/help-desk-software-key-features/) Published February 13, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Top-Rated Help Desk Software for Small Businesses](https://www.capterra.com/resources/help-desk-software-for-small-business/) Published July 6, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Popular comparisons [Slack vs Tidio](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat)[LiveChat vs Tidio](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)[LiveAgent vs Tidio](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)[Zendesk Suite vs Tidio](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)[Freshdesk vs Tidio](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)[Intercom vs Tidio](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)[Bitrix24 vs Tidio](https://www.capterra.com/compare/113540-144040/Bitrix24-vs-Tidio-Chat) [Zoho Desk vs Tidio](https://www.capterra.com/compare/144040-169505/Tidio-Chat-vs-Zoho-Desk)[Salesforce Service Cloud vs Tidio](https://www.capterra.com/compare/136189-144040/Salesforce-vs-Tidio-Chat)[Pipedrive vs Tidio](https://www.capterra.com/compare/132666-144040/Pipedrive-vs-Tidio-Chat)[Front vs Tidio](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)[HubSpot Service Hub vs Tidio](https://www.capterra.com/compare/144040-182476/Tidio-Chat-vs-HubSpot-Service-Hub)[TeamSupport vs Tidio](https://www.capterra.com/compare/87908-144040/TeamSupport-vs-Tidio-Chat)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)