--- title: "Tidio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tidio Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/144040/Tidio-Chat/" page_type: "product" language: "en" --- # Tidio Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tidio ## What is Tidio? Tidio is a customer support software suite that features live chat, help desk ticket management, chatbot, and AI agent options. Manage all your client interactions in a single dashboard—be it social media, your website, or email. Provide automated support 24/7, even if you're off-line, with rules-based automation flows in your chatbot. Enable Lyro, Tidio's AI agent for customer service, and achieve up to a 64% resolution rate for all incoming tickets. Lyro, the conversational AI agent, is trained on your knowledge base and FAQs to provide truthful answers in your brand tone without hallucinating. If Lyro can't provide help, it will seamlessly escalate to a human agent. With Tidio's customer support software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email. All plans come with a 7-day trial. No credit card required. ## What is Tidio used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 590 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $24.17 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2026 - Customer Service / 2026 - Help Desk / 2026 - Live Chat / 2026 - Artificial Intelligence / 2025 Our "Best of" badge program showcases products with the highest ratings... - Conversational Marketing Platform / 2026 - Customer Communications Management / 2026 - Customer Service / 2026 - Customer Support / 2026 - Help Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Tidio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tidio.se&name=Tidio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tidio 4.7 (590) VS. [4.7 (24,196)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $24.17 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (589) Ease Of Use 4.6 (22,751) Value For Money 4.5 (509) Value For Money 4.5 (15,308) Customer Service 4.6 (500) Customer Service 4.4 (13,567) ## Tidio alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) ## FAQs about Tidio Overview ### What problems does Tidio solve? Tidio solves slow response times, repetitive support questions, missed website leads, and disconnected customer conversations by combining live chat, AI chatbots, visitor tracking, and multichannel messaging in one place. Customer support teams, ecommerce stores, startups, nonprofits, and small service businesses use it to reduce calls, qualify leads, and convert visitors faster. Answer based on 317 reviews Overview ### Which roles and teams benefit most from Tidio? Tidio is most used by business owners, founders, and executives who need to manage customer conversations, improve response times, and support sales without adding headcount. Marketing and sales teams use it to capture leads and automate outreach, while web developers and technical teams handle chat setup, integrations, and website support workflows. Answer based on 582 reviews Overview ### What company size and industries is Tidio built for? Tidio is built primarily for small businesses, which make up 93% of reviewers, with the strongest presence in Information Technology and Services at 11%. It also serves retail and service companies as described, while reviewer use extends to Retail at 7%, Marketing and Advertising at 6%, and a smaller share of midsize and enterprise teams. Answer based on 590 reviews Features and Usability ### What are the key features of Tidio? Tidio includes core customer communication features like live chat, chatbot, and email responses, plus differentiators such as visitor tracking and event-triggered automation flows. Reviewers also highlight website and CRM integrations, canned responses, and chat customization for managing support, lead capture, and multi-channel conversations from one dashboard. Answer based on 227 reviews Pricing ### How much does it cost and what fees or limitations are included? Tidio offers a free plan, then paid tiers from $24.17/month Starter to 49.17 Growth, 749 Plus, and 2999 Premium, with a free trial available. Reviewers often call the free version good for small businesses, but note low free-plan limits, paid add-ons, and higher costs for advanced features or branding removal. Answer based on 207 reviews Integrations ### Which third-party tools and platforms does Tidio integrate with? Tidio integrates with WordPress, Instagram, Wix, Slack, Klaviyo, Mailchimp, Brevo, and Zendesk Suite. It supports over 40 integrations overall, spanning website platforms, messaging, email marketing, and CRM tools. Official catalog options also include Adobe Commerce, BigCommerce, HubSpot CRM, Google Analytics 360, and Drupal. Answer based on 188 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tidio? Tidio is quick to onboard for most frontline users, with a simple interface, live online sessions, webinars, videos, and documentation that help teams get started fast. Nontechnical users often learn basic chat quickly, while admins usually need more time for advanced automations, AI bot training, integrations, and English-only backend setup. Answer based on 13 reviews Getting Started and Support ### What customer support options does Tidio offer, and how do users rate the experience? Tidio offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep support, and chat. Users often describe support as fast, easy to reach, and helpful, especially for setup and troubleshooting. Some report inconsistent guidance, occasional unhelpful replies, and a few frustrations around billing, integrations, or cancelled meetings. Answer based on 209 reviews Security ### How does Tidio handle data security and access control? Tidio uses encrypted communication and is widely described as secure, reliable, and trustworthy for handling customer conversations and confidential data. It also supports basic access setup through operators and departments. Reviewers note limits in department-level permission hiding, occasional login memory issues, and security concerns tied to WordPress setups or the Mac app. Answer based on 11 reviews ## Who uses Tidio? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,901 Customer Support reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Tidio supports all three of the features reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer activity, allowing teams to deliver more consistent and timely support. Chat/Messaging 4.8 (53) 92.45% of 53 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (53) 77.36% of 53 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.6 (89) 60.67% of 89 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.7 (44) 100.00% of 44 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (97) 43.30% of 97 reviewers that rated this feature as important or highly important Tidio offers easy access to past conversations, letting you review, archive, and analyze chat history for quality assurance and follow-ups. Some reviewers find it valuable for tracking interactions, though a few mention wanting more control or additional transcript delivery options. Real-time Consumer-facing Chat 4.7 (149) 59.06% of 149 reviewers that rated this feature as important or highly important You can provide immediate responses to customers on your website, helping close sales and resolve issues quickly. Reviewers indicate that real-time chat is easy to use, supports fast replies, and boosts customer engagement, though some wish for more integration options like Slack. Tidio 222 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI Text-to-Speech: Simulates human-like speech from text inputs. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assignment Management: Assign issues and tasks based on availability or required skills - Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated response: Provides tools such as auto-discovery to assist companies in automating their breach notification response. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: It gives you automation for customer support, enabling instant replies, lead capture, and 24/7 engagement. Users think the chatbot is highly customizable, intuitive, and helpful for handling repetitive queries, saving time, and improving customer experience even when agents are offline. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collection of information: Can collect and store information from interlocators, such as email, phone number, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Strategy Development: Allows planning and deployment of an overall communications strategy. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Control: Empowers companies to govern their value streams efficiently and effectively. - Conversation Archiving: Archives conversations in a separate location for later reference. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Create Content: Includes or integrates with content creation apps. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Cross-system Integration: Works across multiple software systems or databases - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Customization Interface: Quality of interface for designing and customizing conversation maps. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Decision Making: Makes informed choices based on available data and objectives - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip sequences: Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email to Case: Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Identification: Inbound contacts are identified and handled based on history. - Inbox Management: Organize, prioritize, and manage incoming communications - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intelligent Routing: When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Inventory Management: Track and manage inventory levels to maintain proper supply - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Development: Enables employees to denote potential customers. - Lead Distribution: Route and distribute your leads to third party buyers - Lead Gathering: Capture and organization of leads from conversations. - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Learning: The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses - Live Chat: With this capability, you can interact instantly with website visitors, answer questions in real time, and even reassign chats or let chatbots take over. Reviewers appreciate its ease of use, customization options, and how it increases engagement and customer satisfaction. - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Menu bars: Can provide interlocators with menus, through which they can choose a relevant response. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile User Support: System supports users that want to access system data and fuctionalyt from a mobile devide (phone and/or tablet) - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Coverage: Software incorporates multiple digital communications channels. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-step Planning: Ability to break down and plan multi-step processes - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Natural Language Processing: Process and analyze human language in text or audio form - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Open Listening: Allows incorporation of inbound contacts from non-marketing channels. - Other: Integration with other corporate software solutions such as travel and expense. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Profiles: Creates user profiles similar to social media pages that display private or public statuses and updates. - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: You can provide immediate responses to customers on your website, helping close sales and resolve issues quickly. Reviewers indicate that real-time chat is easy to use, supports fast replies, and boosts customer engagement, though some wish for more integration options like Slack. - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: This aspect helps you analyze visitor behavior, track conversations, and monitor trends to improve service and marketing. Some users say analytics are insightful and easy to use, but a few feel reporting could be more detailed or advanced. - Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route To Human: Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. - Sales Conversion: Success rate of conversations leading to customer purchases. - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Sequencing: Mapped-out responses for conversations. - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech: Comprehends human speech and can transcribe it to text for processing - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Text Message (SMS): Conversations enacted through text message (SMS). - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives - Ticket Creation User Experience: User Experience of creating and submitting a ticket - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Ticket Resolution: The platform is able to automatically determine how to resolve help tickets without assistance by human agents - Ticket Response User Experience: User Experience of responding and receiving a response - Transcripts/Chat History: Tidio offers easy access to past conversations, letting you review, archive, and analyze chat history for quality assurance and follow-ups. Some reviewers find it valuable for tracking interactions, though a few mention wanting more control or additional transcript delivery options. - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users. - Video Chat: Chat with your counterparts over the video in real time - Video Support: Supports various video file formats - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice assistants: Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands. - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Website: Conversations enacted through embedding or pop-ups on websites. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow: Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (583) 4.6 Based on 583 reviews ## Pricing Value for money 4.5 (509) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144040/Tidio-Chat/pricing/) Free $0.00 It includes: - 50 Handled Conversations - Live Chat - Help Desk - Social media integrations - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Starter $24.17 Flat Rate,Per Month It includes: - 100 Handled Conversations - Live Chat - Help Desk - Social media integrations - Basic analytics - Live visitors list - Operating hours - Support over live chat - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Growth $49.17 Flat Rate,Per Month It includes: - 250 Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - No Tidio branding (add-on) - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Plus $749.00 Flat Rate,Per Month It includes: - Custom quota of Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - Custom branding - Permissions - Dedicated Success Manager - Multisite - Departments - Multilanguage - OpenAPI - Up to 5 000 Lyro AI conversations - Custom number of Flows visitors reached Premium $2,999 Flat Rate,Per Month It includes: - Unlimited Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - Custom branding - Permissions - Dedicated Success Manager - Multisite - Departments - Multilanguage - OpenAPI - Guaranteed 50% Lyro AI resolution rate - Priority Service + Premium Support - Super admin role - Analysis & monitoring - Lyro as a managed service - Up to 10 000 Lyro AI conversations - Custom number of Flows visitors reached Value for money 4.5 (509) 4.5 Based on 509 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (500) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (500) 4.6 Based on 500 reviews ## User reviews Overall rating 4.7 Based on 590 reviews Filter by rating 5(467) 4(101) 3(15) 2(2) 1(5) Mentioned topic Sorted by most recent AG Aaron G. Membership and Development Director Non-Profit Organization Management ### "Great product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Pros They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. Cons I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Roger A. Owner Marketing and Advertising ### "Useful chat tool for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 18, 2026 Overall my experience is good. It offers good value for money and works well for customer support and chat automation. Pros I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. Cons There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2026 Thank you Roger for your review! ML Margaret L. Owner E-Learning ### "Upgraded Tidio Chat Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2025 I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. Pros Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. Cons The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2026 Thank you, Margaret! Hope you enjoy using Tidio :-) MD Monika D. Software Engineer Information Technology and Services ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2025 Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. Pros As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. Cons During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 23, 2026 Thank you Monika for amazing feedback! AB Ankita B. Junior email marketing Marketing and Advertising ### "Clean chatbot which helps to boost inbound enquries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2025 I've tried and tested lot of similar tools in my research but Tidio is very good and very easy to setup even for non-technical users. It also help you to interact with website visitors at the exact moment they need you. That's why it is very useful tool. Pros It's a very clean live chatbot which help us getting more newsletter subscribers and inbound leads for our products and services. Cons Sometimes i feel customization and branding is limited if you want to enhance a very branded experience for users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 11, 2025 Thank you for the review, Ankita! CJ Calvin J. Marketer Marketing and Advertising ### "Lied to my face" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2025 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. TD Tanya D. Lead Technical Recruiter Information Technology and Services ### "Great Chatbot for the Recruitment Industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. Pros Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. Cons I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 11, 2025 Thank you Tanya for your kind words! AC Abhishek C. Sr. Developer Information Technology and Services ### "Easy integration with ecommerce websites built on PrestaShop." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2025 My experience is very good with tidio, i have completed setup of tidio on our most of the website which is based on shopify or prestashop. Also, lyro AI works well and feed there knowledge base by fetching data from given FAQs pages. Highly recommended for anyone running a prestashop store. Pros Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio. Cons I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 12, 2025 Thank you so much for this amazing feedback, it means a lot! PS Prashant S. Software Developer Education Management ### "Boosted Our Customer Support Speed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2025 It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. Pros The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. Cons Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 30, 2026 Thank you for taking the time to share your notes, Prashant! YM Yogita M. WordPress Developer Information Technology and Services ### "All in one Chatbot loaded with good features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2025 I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. Pros Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. Cons Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 30, 2026 Thank you, Yogita, for sharing your thoughts about Tidio! [View all Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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