# Page 9 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Tidio ## Showing most helpful reviews Showing 201-225 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EA Edson A. CEO E-Learning Used the software for: 2+ years ### "Great chatbot and live chat for the customer seervice and sales." March 21, 2023 5.0 We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients. Pros Very easy to learn and very competitive price Cons They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file. Review Source ME Moses E. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Always responds to customer queries even when we are offline" December 14, 2022 3.0 Tidio helps us maintain effective communication with our customers. Great product. Pros We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors. Cons The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website. Review Source MA Marco A. owner Food & Beverages Used the software for: 2+ years ### "tidio review" January 5, 2023 5.0 good over all Pros Tha customer can interact with companies immediately and resolve issue or take some action T Cons that is sssoooo easy to cancel the project only with one click. It should require at least a clear statement to confirm, especially if a customer have more than one project on with tidio Review Source RD Ronak D. Project Sales Engineer International Trade and Development Used the software for: 2+ years ### "Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool." February 7, 2023 5.0 It's a cost-effective and simple to use live chat and help desk solution. Pros It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction. Cons Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process. Review Source MH Mosarrof H. CTO Marketing and Advertising Used the software for: Less than 6 months ### "Tidio Is the amazing live chat system I ever seen.. " February 2, 2023 5.0 I have got an extremely good experience with Tidio.. first I like their chat style.. just wow. Pros I like this software much more because this software full fill my all requirement.. Cons their all service is good. I did not find any low facality Review Source MC María C. Content creator Health, Wellness and Fitness Used the software for: I used a free trial ### "So far so good" March 21, 2023 5.0 Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails) Pros I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable. Cons That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Chatbot](https://www.capterra.com/p/10003916/Chatbot/) Reason for choosing Tidio Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp. Review Source SU Solomon U. Consultant Farming Used the software for: I used a free trial ### "Tidio Communication Platform" October 4, 2022 5.0 Tidio is an all featured platform to deliver optimum performance to its users. Pros Tidio offers a different effective features in delivery of communications Cons The html integrations requires some experience but is functional Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tidio I chose Tidio because of its user-ready features and versatile performance Review Source Response from Tidio October 6, 2022 Hi Solomon! Thank you so much for the lovely feedback :) Let us know in case you need any guidance. VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Easy to use and better yet if you buy all of the features" September 10, 2021 5.0 Great so far, I had used previously other chat options that I can´t remember, but Tidio is more customizable. Pros I like how simple to use it is, I can manage conversations without problems, integrate with Shopify, see what my customer has on his cart, etc. Cons I wish I did not have to pay more to get all of the extra features. Review Source Response from Tidio September 14, 2021 Hello! Maciek from Tidio Support here Thank you so much for your review! We really appreciate your kind words and the perfect score. We are glad that you enjoy our features. Have a nice day and take care! VR Verified Reviewer Creative Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Likely the best live chat tool that includes a free plan" July 28, 2020 4.0 I use Tidio on client websites to provide an easy-to-use and powerful live chat experience. Pros Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up. Cons I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit. Review Source Response from Tidio July 29, 2020 Hi there, On behalf of the whole Tidio team, we thank you for the review :) We do our best to ensure the lowest possible price while still providing the highest quality of the product. Denver C. Full Stack Website Developer Information Technology and Services Used the software for: Less than 6 months ### "Very Helpful Software" January 4, 2023 5.0 This software has enhanced the website making it more personal and effective, Pros I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go. Cons The major setback was the price of this product. It is a little expensive for smaller companies. Alternatives considered [SocialEpoch](https://www.capterra.com/p/213833/WhatsApp-SCRM/) Reason for choosing Tidio It was just the ease of integration into WordPress. Review Source VR Verified Reviewer Founder E-Learning Used the software for: I used a free trial ### "Great product but chabot setup was confusing" June 7, 2022 5.0 Pros Beautiful interface and free plan available for tests. Functional Cons Chatbot setup was confusing for our team members. We spent hours on it and still there were errors Review Source Response from Tidio June 8, 2022 Thank you so much for the positive review, and my sincere apologies for the trouble you've experienced while setting up your bots! If you ever need assistance with this, please contact our Support Team via the live chat widget available in your panel or on Tidio.com -- we're available Mon-Fri, around the clock (GMT+1), and always happy to help! Alternatively, you can always email us at support@tidio.net as well. :) JK Joan K. Brand Manager Building Materials Used the software for: 2+ years ### "Chatbot feature is my best" January 8, 2023 5.0 While the pricing for Tidio may be slightly higher compared to other options, the use case for it is excellent. Pros The chatbot service performs exceptionally well and is highly versatile with many integrations. It is truly an excellent product. Cons The pricing is a bit high compared to other software in the same category. Review Source Faustine J. Manager Computer Games Used the software for: 1-2 years ### "Awesome chat tool for your website!" April 7, 2019 5.0 We have been using Tidio for a while now, and it's now a part of our website that we couldn't live without. Our customers / visitors love using it too! Pros Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use. Cons I don't think there is anything I dislike about Tidio. Review Source Response from Tidio April 8, 2019 Thank you for an amazing review! Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Seeing so positive feedbacks puts a smile on our faces, you made our day! VR Verified Reviewer Design Engineer Outsourcing/Offshoring Used the software for: 1-2 years ### "Helps in managing Live website chat" October 16, 2019 4.0 The website visitor who are interested in our services can be entertained via chat box option and directed to the respective team in the company. Pros I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. The best part of this tool is its dynamic nature and easy plugin that is available on Wordpress platform. Also, secondly, the android application makes things much easier and simpler and as soon as someone visits on the website and go on the chat menu option, we get a message and thus we can interact with the interested visitor instantly. Cons Huh! not much here as it comes with the free limited accessibility which makes one to use it free of cost. Simple and easy to use... Review Source Response from Tidio October 17, 2019 Hi there! Thank you for the review! If you can think of something we can do better, to get that perfect score in the Overall Quality, Ease of Use and Customer Support sections - please contact me at oscar@tidio.net - I would love to pass the feedback to the respective teams. :-) vM viv M. chief people officer Apparel & Fashion Used the software for: 2+ years ### "support 24/7" July 17, 2023 5.0 Pros customer support is very super to extent of reponding at any time Cons slowly on loading hence needs some update for the best experience Review Source AN Artur N. E-commerce specialist Photography Used the software for: 1-2 years ### "It makes it easier to get and handle leads." April 26, 2022 5.0 Tidio has everything you expect from a live chat. Pros Nice looking live chat window templates. Integration of live chat with e-mail CRM. Cons A very limited free version, if you have any traffic and want to use chatbots - you need the paid version. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Tidio was cheaper and more convenient. Review Source Response from Tidio April 28, 2022 Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements. JW Jane W. Information Technology Manager Management Consulting Used the software for: 2+ years ### "Extremely sensational,unexcelled,sublime and beyond magical Help Desk software. " November 8, 2022 5.0 Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs. Pros This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7. Cons I haven't experienced any problem with this tool although to access this tool when offline is difficult. Review Source Ina M. freelancer Information Technology and Services Used the software for: 1-2 years ### "Good Customer Service" December 15, 2022 5.0 I have always been intimidated by investing in automation and marketing systems. I am so glad I found Tidio - it has really simplified my life and saved me a ton of time, a valuable resource for any entrepreneur! Pros It's easy to use, affordable, and offers features that have helped me grow my business and reach new customers. It's not too expensive, you can use it for free, and the automation tools are very easy to set up. Cons hmm not too expensive 🤔 but it will be good if they add more "free" options 😁 Review Source RA Romualdo A. Mr Cosmetics Used the software for: I used a free trial ### "Works Perfect for us" March 3, 2023 5.0 I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers. Pros The drag & drop interface. No programming knowledge needed Cons That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation Reason for choosing Tidio The easy of use and install, only copy a script code into my e-commerce. The price and the technical support. I installed Tidio for test and my plan was to install the others and try them, but I read evaluations of Clingo and were bad. Of Kommo I didn't found evaluations, and from Freshwork Im still waiting for the demo that they will show me, but I ask them to be ASAP because my idea was to decided this week. Since Tidio was the only tool that I can start in my site and the excellent technical support, Tidio becomes my final solution in Chatbot. Review Source DC Divaldo C. CEO Consumer Services Used the software for: 1-2 years ### "Perfect chat for websites" July 31, 2023 5.0 It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked. It also has an excellent solution for email marketing. Pros For years TIDIO has been my number 1 choice for all websites. Very simple to use with an app for computers and smartphones, you can have complete control. Cons Besides the price I have no other reason to complain. Switched from [Formilla.com](https://www.capterra.com/p/159670/Formilla-com/) It's very simple to use. You don't need to be very technical to get started right away. Decent documentation that help to integrate with webste. The branding functionality is excellent. Review Source BG Brianna G. Manager Retail Used the software for: 2+ years ### "Tidio Continues to get better and Better!" March 21, 2023 4.0 So far so good. Can't wait for any other fun changes. Pros I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate. Cons I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now. Review Source SR Sikirou R. developpeur Computer Software Used the software for: 2+ years ### "intégrer facilement un bot de discution" March 26, 2024 5.0 tidio meilleure plateforme de chat en ligne offrant une sécurité et un espace conviviale Pros service clientèle rapide. Plateforme ergonomique et facile d'utilisation avec chat en direct intégrer Cons jusqu'a présent je n'ai pas encore eu un soucis particulier sur tidio je le recommande Review Source Jonathan B. Founder Music Used the software for: 1-2 years ### "Excellent Live Chat system!" March 2, 2019 5.0 We have been using it for over a year and it's been amazing ! It has helped increase our sales through direct communication with our customers. They love it, and we love it :) Pros We loved the design, how easy it is to use, the admin back end as well. In addition, it's very easy to set it up with a Wordpress website and our website visitors love using it to chat with us ! Cons There isn't anything specific that I disliked about Tidio. Review Source Response from Tidio March 4, 2019 Thank you for an awesome review! Seeing such positive feedback really makes our day. I hope that your business benefits from our service and you enjoy using it on a daily basis. JL Jonathan L. Owner Education Management Used the software for: Less than 6 months ### "Tidio review on Magic Education" November 30, 2022 5.0 So far, Tidio has been exactly what I was looking for. Easy to setup, the free plan gets you started without a worry and customer support has been great. Pros Tidio is easy to use and inexpensive compared to the other options on the market.I also like that the Chatbot and Live chat come together, a lot of other products had them separate and you had to buy them each. Cons I would like to see more analytics, what time the customers visited, how long they spent on each page. I suppose this can be found on google analytics, but it would be nice to have it here inside Tidio Reason for choosing Tidio Price, ease of use Review Source PS Piet S. manager Farming Used the software for: I used a free trial ### "Perspectives of a novice user - after 2 days of engagement" December 30, 2022 3.0 Early days. Ask me again in 6 months time Pros It empowers me to to add value to my website. The latter is key to my commercial success of my business Cons Initial learning cycle for a novice is deep. I prefer to read rather than watch videos. Your documentation needs improvement. For example, it tells me how to set up a a chatbot from scratch, but fails to tell me how I can simulate my effort. Reason for choosing Tidio Campatable with Wix Review Source Similar Products Featured