PROXY Networks

Remote Support Software


Who Uses This Software?

IT Support for Organizations


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • PROXY Networks
  • www.proxynetworks.com
  • Founded 2006
  • United States

About Remote Support Software

Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.


Remote Support Software Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

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