Who Uses This Software?

ECE Providers, Teachers and Directors who manage childcare centers with 25+ students: preschool, daycare, after school, Sunday school, camps, etc. Brightwheel also works for parents and guardians.


Average Ratings

2360 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • brightwheel
  • www.mybrightwheel.com
  • Founded 2014
  • United States

About brightwheel

Brightwheel is a childcare, daycare, and preschool management software solution specifically designed for directors/administrators at mid- to high-capacity centers. Brightwheel is the only tool to be featured on Shark Tank and is the preferred tool to enhanced center management for all modern child care programs. Key features include- seamless attendance tracking (check-in/out), intuitive digital daily sheets, robust parent communication tool, paperless billing, and free trainings.


brightwheel Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

brightwheel Reviews Recently Reviewed!


Great for Parents - Financial Info Could Be Improved

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our parents LOVE Brightwheel! It's easy, it's quick, and it connects them in real-time to what's going on with their children. They love getting pictures of their kids during the day. We love that the parents actually use it, are involved in the flow of information, and communicate with us through it.

Cons: The financial portion of the software needs a lot of improvement. I can't tie sibling billing statements together - this creates unessessary payments because parents should be able to make one single transaction to pay all of their unpaid invoices at once.

Also, I have found it extremely difficult to see all the information clearly that I need to for bookkeeping. I can't see on each invoice what the daycare was charged in the way of a transaction fee. I know the total we are charged, but I need to know on each individual invoice. Plus, Brightwheel wants me to create a report to see information, instead of simply having it all visible in a list when I pull up the account.

Side note: it would be great if we could have a tablet attached to a classroom account, rather than every device being attached to an employee account. I don't want my staff on their phones all day, so we use classroom tablets to interact with Brightwheel - all are logged into the director's account, so notes posted have my name on all of them. It's confusing to the parents. Plus, we have staff who are also parents of students; they can't see a parent account for their child - they are locked into the staff account.

Overall: Overall, I am pleased with Brightwheel. I like having an almost all-in-one solution for our software needs as a daycare, and Brightwheel is super easy for our parents and our teachers. I would highly recommend it to other daycares. I am hoping the accounting portion of the software becomes more professional.

Make the transition to paperless!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use Brightwheel chiefly for its billing functionality and to meet State licensing requirements regarding records of attendance, ratios, sign in and out, etc. These are records you have to keep for years and the stacks of Bankers boxes were towering! Now we can upon request create and print any report, for instance our licensor could request sign in and out records from a certain classroom on a certain date--it can be provided way faster than digging through those old paper files. Name to face attendance can be achieved confidently with the picture bubbles for all your students--you can feel confident as an admin that all transitions and ratios are covered

For billing it is clean and streamlined--you can create plans, parents can establish autopay, they have constant access to their receipts and invoices, end of the year statements, your EIN, etc. It is a win win for both us as bookkeepers and for our parent clients.

The interface is very clean--sign up is a breeze for new children and it would be very challenging to get confused on the parent screen.

Brighthwheel saves us time AND paper.

Cons: Here is the thing--Brightwheel is constantly developing. So if you were to have a con you can feel assured your feedback will be heard. We have been with them nearing 3 years and have watched so many features get added on and updates made. They take customer feedback seriously and want to understand the industry's needs--we have had conference calls with developers and participated in a lot of dialogue about what we need and what works well.

Overall: We do not otherwise incorporate tech into our business, we use Quickbooks and simple excels, Brighthweel has not had a crazy learning curve and its just a great product.

Perspective from a Teacher who is also a Parent using Brightwheel

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As a teacher, I like the convenience of being able to get in contact with the parents of my students quickly and effectively. I am able to keep track of attendance and absences easily, it also helps with parents who need to monitor their child's eating.

As a parent, I like receiving updates about my child, especially pictures. When it is kept up by my child's teacher, it is a great app because I can see what is going on during his day even though I am not with him.

Cons: One of my biggest frustrations is that I have to COMPLETELY log out and log back in when switching from my teacher account and my parent account, at the same school. My son goes to the school that I work at but is in a different class. It would be so much easier if there was a way to toggle back and forth between the two. My other major concern is, though we have the app on our school chromebooks and it's great, I cannot upload pictures from the computer to the app to share them with parents. So, instead of keeping the app on my cellphone logged in to my child's account, I have to log out and then in to my teacher account to be able to share pictures of my students with their families. It is really frustrating. The parents of the children in my class are constantly giving me positive feedback about the app and love getting the pictures and videos, but it is difficult for me since I want to share the pictures with them but I can't do it all from the chromebook unless I try using the poor-quality webcam. It would be much more of a positive experience for me if I was able to use a classroom camera, upload the pictures to a computer, then be able to upload the pictures to the app for the families. I am sure that for someone who has a designated work cellphone or maybe even a tablet with a decent camera, this would not even be an issue, but for someone who has to use a personal cellphone to take and upload pictures to the app, is a bit of a downfall.

Overall: Overall, I like the app. It is helpful during the day and once you get the hang of it, really easy to navigate and update, although it can be a bit time consuming. When I have emailed customer service they have emailed me back in a polite and timely manner, which is always a plus. This is my third school year using the app, and have yet to hear a negative comment from any of my student's families. All have had rave reviews, shared it with family members, and are constantly thanking me for sharing things with them throughout the day.

The best app for schools, day cares, etc.

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is one of the best, if not the very best, solutions to make my life easier managing my school. We started using this app just in our after school program and soon adopted the check-in/out system for our entire attendance tracking solution. We are able to run reports to see who, when, and where someone was checked in for any given day in our school year. All of my suggestions have been heard and considered and almost all (if not all) have eventually been added. I love how well they receive feedback and how they want to serve institutions of all sizes. Having been a long time user since their infancy, I have had the opportunity to talk to many people with the company and they are all wonderful. I wish more companies were like them.

Cons: I feel like the free version is quite limited. It used to have many more features and I sang its praises to everyone. Now I have to start the conversation by discussing the financial part of the system, which limits some potential users. I wish it integrated with student information systems so that I didn't have to export and prepare csv to upload to create students. It would be much simpler to have an automated sync each night to create or remove students based on our current student system, Renweb. I'm beginning to realize that part of this is due to their growing attempt to take over the educational information realm, but they are not there yet.

Overall: It makes managing student attendance and communication with parents much easier.

Look forward to updates! Always getting better!

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Super easy for the teachers to use in the classroom. I like the set up on the teacher end. The billing system is pretty easy to use (1,000x easier than Quickbooks) especially because parents can see their account at any time. The parents really love the program and it has added a new level of quality to our program! Each update makes it better! I look forward to the updates!

Cons: -Sometimes I will message customer services is not very helpful. (Lots of apologies) For example: My end will not let me delete staff members. They offer to do it for me because it should work but the point is it doesn't but there is nothing they can do. Another example, when the update came for "Room Device Mode" I could not get this to work on our android devices, which i understand IOS update generally come first so I waited. Then I asked and I went through a few day long conversation about my device, systems, etc to only be told that is was not available for android. They all the sudden realized that the update was only for IOS?

There are a few quirks that I hope get worked out through updates.

I wish I could add notes to parents, calendar, messages, etc through the website. Typing these messages on my phone is a little annoying especailly if they are long.

I would LOVE a way to message staff as a group or individuals through BW. We only use it for clocking in/out but I think there is so much more you could do with the staff end. Also if they could see their time cards would be super helpful! Maybe a request for a correct on the time sheets?

Overall: Replacing Quickbooks, paper daily sheets, paper time sheets, check in/out logs for kids. LOVE the ability for the parents to message the staff instead of having to go through the office phone/email. Although this program has a few things that could be added, I would 100% make this switch!

All Inclusive and FREE!!

Jul 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The price - free, the billing option, the ability to upload pics and name activities the children are engaged in,

The calendar keeps everyone on the same page. I love it all!

Cons: None

Overall: I have researched what seems to be everywhere software on the market for our center. There were only 3 that covered all of my required expectations. Brightwheel was one of the 3. I hesitated because it was free and a newer company. I felt there HAD to be a catch to it. Especially since the other 2 companies were very expensive, I couldn't understand how all of this could be offered for free. I took the chance in November 2015 and I am could not be more pleased! This product has been absolutely free with no hidden costs. Our center uses the daily activity record, which includes an app for the parents to be able to view from their phones/tablets or they can log in to the website from a computer. The daily record includes photos that can be uploaded directly from your phone, all of the detailed info you would want a parent to know, it even has a "Notes" section. We use the calendar to add events for the parents to see. There is also the daily check in/out and the best thing is the parents can send a note thru the app to say arriving late today, not coming in today, or picking up early, etc. The ability to communicate the simple things thru the app saves time during pick up/drop off because a lot of questions are already answered on Brightwheel. The best thing of all is the billing. FREE for ACH debits and no hassle to you! There is also a credit card capability. All of our parents are required to sign up. You can do one time billing or set up a recurring billing plan and bills/reminders/receipts are sent automatically to the parent. The money is deposited to your business account and that's it! Sooo simple and painless! I understand their is a premium version of Brightwheel being released soon but the standard version is so incredible that I don't know WHAT to expect. :) I truly love this product. Our parents are impressed with it as well. AND it's free!

Recommendations to other buyers: Even if you are already using another software, I would recommend you to check this one out and compare it to what you are currently using. It may save you $$.

Capterra loader

Happy Campers, San Carlos

Nov 27, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how much Brightwheel has improved since we first joined the program. Administration, Parents and Staff love all of the features. I am very happy with the way Brightwheel has fostered "community" between home and school, and even school and extended family. Grandparents love seeing their grandchildren and being in the loop. Community is very important to our program! I appreciate the level of professionalism Brightwheel adds to my program. Touring families always have great comments about Brightwheel.

Cons: I wish multiple accounts could be under one umbrella login. I do not like having to log out and log in to my three programs. We have an account with ADP and use just one login for all 3 programs. I simply just have to click which program I need to see. I wish I could access a simple version of a class list with birthdays and just parents names and emails without all of their personal information. Parents request class lists quite often for birthday party invitations. Perhaps even an "opt-in" directory for parents to see would be a great feature. Parents could choose to include email/phone numbers in the "public" directory.

Overall: Overall our experience has been really great. There were some serious issues when we decided to use Brightwheel billing. I'm certain those issues have been documented, but we seem to be good now. I have been a big fan of Brightwheel and sincerely look forward to what's next!

Mixed Feelings

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love the AutoPay feature and the ability for our parents to get their invoices 24/7.

Cons: There isn't a way to record credit, and when a payment fails without attempting to go through it doesn't send an email to the parents or us. Also, when a payment fails it doesn't give us an opportunity to recharge. Many parents will ask us to retry and we can't without creating a new invoice. Also, on the Plan section, it doesn't allow you to make changes to the days the invoice gets charged, or a new end date, etc. This means we are constantly canceling the plan and creating a new one.

Overall: We are generally receiving our payments on time more. BrightWheel has caused new frustrations but relieved others. We like the parent communication aspect. The customer service of BrightWheel is getting better; however, I usually only get an answer after asking multiple people the same question and finally I will get a correct answer. They love their standard boilerplate responses which if I needed would have gotten from the library. The overall feeling of "we are only here to make the parent experience better" versus making the centers business operations better is frustrating. In the end, the center will get what we need and with BrightWheel a lot of times it causes inconvenience to the parents. Example, when a new child starts under the parents, they have to re-link to AutoPay. The parents can't figure it out because of it shows they are linked with one student so we have to add their bill to their older student who doesn't come anymore in order to get their autopay to work. That is not friendly experience for us or the parent. BrightWheel still needs a lot of work to get it to a product that is time-saving and beneficial for centers to use.

Brightwheel Pros & Cons

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: 1) It has aloud our staff members to connect with families more on a daily/weekly basis.

2) Staff are able to post pictures without using their phone storage.

3) Parents can sign-in & sign-out easier. Easier to add extra pick-up people.

4) Easier to obtain tuition payments from families.

5) Easier to have a visual of the school in one location (I can switch rooms and see who is there and the staff in the room.

6) Bi-monthly payroll is much easier with the time sheets.

Cons: 1) There is no way to message staff members all at once or for them to receive a message as well. (example, I post the newsletter for parents and the staff would have to open a student file to view it or I mass message the parents but the staff do not receive the mass message as well.

2) I wish you could post pdf files to the parents versus just image files. (My newsletters and forms always have to be converted to pdf and then to image file.

3) Red sign-in kiosk screen is not good for viewing out in the sunlight. (blue & white would be better)

4) I am unable to find the observations easily for review later on for report as a class or objective/goal.

5) iPhone users seem to have trouble with the app more (receiving messages & they are not able to click on links that I may send either through messaging or under the notes).

Overall: Our staff members are more informed on a daily basis and connected to the parents more. They receive updates on students versus relying on the director to pass on the information from a phone call or email.

Brightwheel helps with multiple facets of the preschool day!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software helps make the connection between home and the preschool setting stronger. It allows teachers and parents to communicate important information to each other. It allows for photos to be shared with the families, so that they can see the learning taking place in the classroom. It allows for teachers to keep track of the development that each child is going through, in a very structured, easy to understand format. I can't say enough good things about this software!

Cons: The software used to never have the video component, but they introduced that component within the last year, and it has really been a nice addition. It seems that the company really values the feedback of it's clients, and then implements the ideas. There is nothing I like the "least" about this software.

Overall: As stated in the "pros" of this software, Brightwheel makes communication that much better between the preschool and the families. It allows for parents to really be connected with their child, and the the learning they are involved in all day, as well as those memorable moments, that the parent may not get to see as it is happening. I would recommend Brightwheel to all preschools for the fact that it is quite easy to use, it is fast to input data, and it is multi-functional. As a preschool teacher that has been teaching for 20 years, I feel this is one of the best tools I have had access to.

Awesome app for our preschool and daycare!!!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We can do everything with this app. It's great! Parents can sign their child in/out, which is perfect for state regulations. Parents can see what their child is up to throughout the day by way of 30 second videos, pictures, messages, notes, meals served and quantity of food each child ate, incident reports, medications administered and bathroom breaks. There is also a custom icon, and if you are a staff member of a facility with multiple rooms, you can move the children from one room to another, so parents and staff know where their child is at at all times. There is a calendar, observation section and you can even do billing! I couldn't imagine NOT using Brightwheel. It is so quick, easy and comprehensive. Each child is separate and each profile affords space for all pertinent information, including doctor/dentist information, address, parent contact, emergency contacts, allergies, medications, and DOB. It is very inexpensive an parents are able to know what their child did, rather than trying to ask the busy staff or ask their child. Multiple members can be added to a profile and all receive a 4-digit code for signing their child in/out of care. I would recommend it a million times over! Awesome Ap!

Cons: Wish the videos could be longer and you had the option to crop/edit the pictures and video length.

Overall: Sometimes when trying to set up new families, the ap (on the parent's end) will ask for a code; identifying which school. I was never given/provided with a code, so sometimes I have to delete the child and start over to see if the parent is able to obtain the 4-digit code.

Invaluable

Sep 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We started off just needing an online database for our students. In a few months, this app became an indispensable tool at our school-- for both parents and staff. There are too many wonderful things about this app to list here in a few short sentences, but the highlights are: photo and status updates for parents, easy invoicing system, parent and teacher sign-in / sign-out, and so much more. The support team is also excellent, knowledgeable, accessible, friendly-- and timely in their response.

Cons: It seems the app until recently was in a testing or Beta phase, and as it moved into full production certain aspects of the app which were previously free and unlimited have suddenly and without warning been associated with a fee or have sudden limitations. That said, it's still absolutely worth it.

Overall: Powerful and simple invoicing system; online database for students, parents, and staff; staff and student check-in, check-out, customizable reporting feature; easy phone app for parents and teachers; flexibility in designing to meet the needs of the school. Overall, the app was clearly developed to meet the needs of schools and is very intuitive in this regard. Very well done. We love that new features are constantly being developed and that the team is always interested in receiving our input.

Brightwheel a great software investment for our Early Learning Center

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our center has been using Brightwheel for over a year now and we absolutely love it! I love the connection with parents through this software. Parents can stay up on how their child's day is going. I also like having the finances linked through the app. It is so convenient for parents. As an administrator it has become very user friendly and helps me to keep up on each class and ratios from my phone.

Cons: I do not like that any time I want a special report I have to submit it to be emailed. I would love to have access to more of the information as an administrator. This also goes with the financing I would like a little more control over when I send invoices dates on invoices etc. I also don't like how everything is alphabetized by first or last name. In the childcare industry birthdays are a great option to organize rooms as children move to the next room by their birthday and that is not a feature available on the app at this time.

Overall: Overall Brightwheel has helped save so much time as an administrator. I don't have to spend the hours I used to spend handling the finances. All payments are automatically withdrawn and are deposited promptly. Communication with parents has increased to a very professional level. Our families love receiving updates throughout the day with pictures and videos of things their children are doing. We Love Brightwheel and would definitely recommend it to any size center.

So glad I went with this service!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My families love this app, it makes communication easy. I feel like the increase in communication through this app during the day has helped me build deeper relationships with my families, help foster more positivity and trust, and help me help them with parenting topics, concerns and encouragement. The feature I love the most is autopay, all of my families use the payment feature. I never have to worry about chasing checks or manually adding payments for tax season.

Cons: I have had many issues sharing multiple photos at one time. I kind of gave up using this app as my primary way to share photos and set up a private group on social media for my families instead. I did enjoy how the app would keep an archive of the photos, but it was too much of a hassle for me to get them to upload, even after doing lots of troubleshooting. I don't use this app for this primary purpose, though and still feel the value is absolutely there with all the other features.

Overall: Customer service is responsive, friendly and fast. I have seen this app change and grow for the better in just a few years. If you have looked at it or tried it in the past, take a second look. This app is extremely useful.

Brightwheel Review

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our families like receiving the real-time updates through the Brightwheel app, especially photos and videos. Streamlined messaging, and the calendar features are beneficial tools for our school. We are pleased to have lesson planning and observation features included in this software, as well as reporting functions. In the coming year, we plan to implement use of the check-in kiosk for our families and appreciate Brightwheel having this feature as well.

Cons: Some functionality is lacking which could save a significant amount of time if implemented. We would like the option to upload weekly menus for meals/snacks in advance, and be able to 'copy' weekly menus to following weeks. Another time saver would be pre-programmed notes for a child's daily feed, such as "diapers needed" or "please bring a change of clothing". Also, the ability to 'copy' basic information in a child's profile to a sibling's profile rather than entering the data a second time would be helpful.

Overall: We appreciate the added functions for this software with each update, and that service representatives are responsive when needed.

Invaluable App for Educators and Families

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to upload photos with descriptions as well as categorize them into subjects/learning domains. It was exciting for parents to see photos in real time.

It was also SUPER helpful that accident reports could be added in real time. Altogether the BEST feature was not having to write up separate accident reports, messages or newsletters to different parents by email or phone calls. Guardians provide their email to administration so that photos, messages, accident reports and newsletters go to all responsible parties easily. Then everyone is on the same page.

Cons: It was challenging to go back into newsletter/messages to edit.

Parents complained they couldn't send messages freely without choosing one of the pre-made options of the app. For instance, a parent could send a message to say that their child woke up once during the night and had trouble falling asleep as a heads up to the teacher that the child may be tired or cranky. Instead they had to choose an option such as the child would be absent that day. Additionally there was a very limited number of characters for parents to use in messages.

Was not able to upload video successfully after many attempts.

Overall: Please refer to the above answers.

Best system for communication in Childcare

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is extremely easy to learn to use. My staff and parents are able to download the app and begin communicating with one another instantly. With this program, parents feel as if they are with their child each day, which is invaluable for preschool families. Parents and teachers can communicate in real-time without disrupting their day. This program is the BEST means of communication and most convenient tool for educator documentation I have seen in my 15 years as an Educator and Administrator.

Cons: I would love to see more options with billing and attendance reports. There are still some reports that help with auditing accounts that are not yet part of this program. I would love to be able to quickly pull attendance records for a whole classroom for a week and compare with billing. Unfortunately I do have to pull multiple reports or scan through attendance feeds to do so currently, which does take up a lot of unnecessary time. Brightwheel has; however, been changing and updating constantly to meet our administrative needs!

Overall: My overall experience with Brightwheel has been extremely positive. I recommend it to any school, large or small, looking for a means of communication and organization amongst their program.

Game changer for childcare providers!

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that brightwheel provides an "all in one" way to communicate to families and document daily activities. It's easy to use and our parents love it. What I like most about it is it has a two way messaging system so parents can send messages and staff can get right back to them. It completely eliminates the need for parents to have to try to get through by phone or email, they have direct access to their child's teacher.

Cons: One of the things I dislike about brightwheel is that the billing portion keeps changing. Our management staff will get used to how to do invoices and check reports and then once again the format will change. It definitely throws us off so it'd be nice for it to be figured out and kept that way.

Overall: Brightwheel is amazing and has definitely given our center an edge. When potential families find out we send pictures, updates, messages and general information throughout the day it often becomes the deciding factor in enrolling their child with us. It has given our teachers another way to connect with their families and build stronger, trusting relationships.

brightwheel -- looking forward to developments

Nov 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the service it provides. Connecting with parents, streamlining communication, the posting of photos, etc all help us maintain transparency with parents. The most recent messaging update has been a dramatic and valuable improvement.

Cons: It is not necessarily as intuitive as it should be. I think there are certain design elements that could help make it more user-friendly. The messaging system is great but could use some improvements in terms of searchability and archivability as well as overall efficiency. I would love to see a "search" button where you could message a parent not only from the "message" option but also directly from the child's profile as well as just "search" a child's name rather than have to scroll through the list to look at it.

Overall: Overall I have enjoyed the app, as have my teachers and we get lots of positive feedback from parents. I do wish there was an option to just pick up a phone and call customer support and speak with them immediately for troubleshooting. We find that we spend more time than we would like helping families troubleshoot their BW issues -- most problems are quite simply solved but the time spent doing it adds up. It would be nice to just give families a number and have someone else help them since we already have a ton of stuff on our plate. For the most part though BW has been a gamechanger and we really enjoy the service... we are looking forward to the app growing and becoming more efficient and intuitive in the future.

Brightwheel is the best!

Oct 04, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Just the mere fact it exists in my world, it is amazing.

Cons: I'm not overly computer literate so I didn't realize there were certain things that I had to do on my computer and I couldn't do on my phone. I spent a couple of days feeling like a bit of an idiot until I figured that part out.

Overall: Brightwheel has changed my life. I am a small licensed home daycare provider with 5 full time children from 3 families. Before Brightwheel I spent a minimum of 30 minutes a day writing in notebooks for my families. Every day I would jot down what we did, what they ate, how they slept and when they pooped. I also would take pictures and try to send them to the families on my phone, hoping every child looked good and that I had every child in every picture. Lol.

Brightwheel changed my life because now I NO longer have to "worry" about the dreaded notebook everyday, I can update parents as our day goes on. It is wonderful, all my parents have remarked how they feel more connected with their child during the day knowing what they're doing! I also don't have to worry about the perfect picture, I can tag only the children in the picture, so I no longer worry about someone not being in the pic and that parent feeling bad, they don't even know I sent out that picture.

It was a little scary getting started but every single question I asked (no matter how dumb) was answered quickly and once I realized there were certain things I could do on my phone and certain things I HAD to do on my computer it all got ALOT easier. It's hard not seeing what the parents see, but I have one Mom who is my "guinea pig" and we'll try the new things together and she'll let me know what she is seeing at the time.

Another great thing about Brightwheel is it's good for my business, I am on the "cutting edge", my moms have other parents at their jobs who are jealous that they have Brightwheel and their daycare does not. Lol. I do share it with all daycare friends, I haven't converted anyone yet, but they all love it.

So Brightwheel as made my days so much easier and we all love it.

Recommendations to other buyers: Not at this time.

It works well enough

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and meets most of our needs. We are still learning all the features.

I love your costumer service reps and the instant feedback. They are always very helpful and responsive

Cons: Would love to be able to message the teachers only via brightwheel since we are all logged in and use it.

It'll be nice to go directly to the message when the notification comes up instead of have to go back to the individual class to retrieve the message. We are a small school with only 4 rooms so it's easy to know which classroom to go to however, my last school had 18 classroom and if I had to search through all of those to match the room with the kid it would drive me bonkers with the amount of messages we receive daily.

There needs to be a way to link people who are emergency contacts and approved pick ups so the list isn't so long. And what's the point of listing people as family members.

Maybe a easier way to link siblings to the parents. I've struggled with that a lot

In the calendar section under reminders there is an option to select a date. It would be nice to be able to enter in reminders and have then sent out on that date. That way you could enter a bunch of stuff at once, say at the beginning of month and have hem go out automatically on the desired date.

Overall: I really like the app.

Capterra loader

Brightwheel is great but could still be more amazing...

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is to use and how simple it makes managing the classroom(s). Having everything connected to the same app is great and limits the amount of time I need to spend running payroll and billing.

Cons: I dislike that parents are not able to add their own approved pick ups. At this point all approved pickups need to be added by an administrator and have to have their own separate account. For a lot of families that are just adding people as an emergency or for very infrequent it doesn't make sense. I also would appreciate not having to deal with it on my end and instead allowing the parents to add someone connected to their account but still with a separate check in code.

I also would love a way to upload or create student files for all required licensing documents to move away from using so much paper and having those important files also stored with everything else in the system making it even easier to keep track of everyone and set families up when they start

Great product, needs some tweaking

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like that parents can see what's going on in our program--pictures, activities, and send messages to teachers, without teachers using their personal information.

Cons: The billing feature just isn't up-to-par. Bills are automated, but are done separately, so it doesn't keep running totals of how much money a parent owes or a credit they may have. So I spend lots of time trying to keep up with with invoice a payment credits toward or how much money they have leftover. It's very confusing and time consuming. I have to open up different buttons to see where payments were credited. I just spent 45 minutes going over payments with a parent--all because I can't see how much money they still have on their account. I also thought the price was a little high.

Overall: I love Brightwheel because parents always have a digital record of their child's experience in our program! We get to highlight our program and the things we are doing great, without posting every little thing on social media. BUT, the billing feature needs a major overhaul!

Easier Life as a Owner & Director

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am a preschool teach turned Director Owner and I am not very good with the whole computer thing. With brightwheel I do not need to be computer smart. I have been able to figure out everything by myself! I appreciate the time they have put into developing this app to make is easy to use for Directors, Teachers and Parents. I have never had to explain how to use the app to anyone. I use it for attendance, Daily Reports, Billing, Assessments and Messaging parent back and forth.

Cons: I really love everything about brightwheel and every time they upgrade something I am like WOW I love it even more. They are constantly improving on what I think is already really good. When I do have a suggestion I message them and they say they will pass it on. Several messages I have sent are now part of the app so they are listening.

Overall: As an Owner director of a childcare brightwheel makes my life a whole lot easier!

Great experience with room to grow

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The fact that it brings most used features into one easy to use package. Updates are frequent and mostly useful, increasing the functionality of the app (also listed as a con below). I can also trust that parents can figure out the app fairly easily without having to teach each family how to use it.

Cons: Cost - while not a lot on a per child basis, it does add up. Especially given the fact that the documentation part of the software is messy and not as user friendly, which makes it unusable at this point. There is also a greater up-front cost with iPads/Tablets.

App updates - updates are good, but features are updated without notice. This leaves the user/teacher scrambling to figure out the new features and changes before children get in.

Lack of supervisor control - the app could use more lock down features so management can limit what can be done from a single user.

Overall: Our ultimate goal with Brightwheel is to have an all-in-one solution for parent communication and teaching. I believe Brightwheel is working on this but it is not there yet.

The app is fantastically easy to operate and contains as many or more features found in other software. Suggestions are taken by the Brightwheel team, which is a huge plus.

Concerns are more with cost/value as I still have to buy separate assessment/teaching system.

We love Brightwheel!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We've been using brightwheel at our school since May 2016. It's super easy to use and they keep enhancing the software and making it better. Invoicing is super easy. The cost is relatively low for the value that we get. It allows me to track kids and know who is here and ratios with ease.

Cons: There are a couple of things I don't like. For example once a parent has issued a partial payment on an invoice, you can't change/edit the invoice. I also don't like that brightwheel isn't integrated with PayPal. A lot of our families want to use PayPal which requires me to go in an manually mark payments as paid.

Overall: My school has experienced nothing but positive customer service from Brightwheel. They've been super responsive to both parents and my staff when needed. In 2.5 years of use, we've only experience 3 outages and they were all related to larger internet issues (not specifically Brightwheel's fault). Even during those times they were responsive and helpful.

Daycare GODSEND

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Brightwheel is so easy to use and is very organized. It's easy to find the information you're looking for (intake, last diaper change, how long a child napped) and to communicate with parents. The check in/check out feature allows you to easily see how many children are in attendance and even lets you view staff to child ratios! I love being able to send photos and videos to parents in a secure, private platform that's easy to access.

Cons: This app works better for smaller numbers of children. My summer program used it only for check in/check out numbers, messaging parents, getting quick information (phone numbers, allergies, etc), and occasional photos or videos. We had a large group of school agers (average of 30 children each day) and ran a large group for activities. Had we been separated into smaller groups, we would have been able to add more into each child's log daily.

Overall: I love how easy this app is to use for parents! We can communicate so easily about bottles, nap schedules, or even with photos of injuries if we need to. I recommend it to every daycare I come across.

Updates in real-time

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Brightwheel has enabled my school to send real-time updates to families, and also to reduce the amount of paper products we consume.

Cons: I think that the timesheet options are inflexible, and I'd prefer to be able to add a time record. Having to log an employee in and out on the app and then adjust the time on multiple sign-ins is extremely time consuming and inconvenient.

Overall: Brightwheel is an effecient way for teachers to communicate with each other and to communicate with families during the school day. Teachers can all access important information on each child without having to locate a hard copy of a chart--for example, knowing when a medication has been administered by one teacher can make a big difference for another teacher who may be wondering if they should give a child their dose. Brightwheel has made it convenient to search each child's history. Brightwheel has brought the classroom home for many families, as we can share photos, videos and other parts of their child's day with them while they are away from each other.

Document learning and your day

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have found that in my preschool classroom we can easily communicate with parents through the notes as well as photos and videos. This software allows me to use Missouri State Standards to show what goals my students meet through play and social interactions with each other. I am able to do my attendance and lunch count as well as document sleeping patterns of my students. I can also document absences. Parents get immediate feedback on their child's day.

Cons: As of right now I can put multiple pictures on at one time, unless I am adding custom goals then I can only do one picture at a time. There are times where I have more than one photo for certain custom goals. I would like to be able to have the option to add more than one photo when using this. The only other thing that can make brightwheel hard it that it looks different depending on the devise you are using. The IPad version is different than the app version and both are different than the computer version. If these were a little more streamlined that would be helpful.

Overall: I have found Brightwheel to be easy to utilize within the my classroom and use. My college students are able to aid in uploading and documenting as well as my preschool students.

Capterra loader

Looking to foster communication with familes ... look no further!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Instant communication between families and staff

Reduces Paperwork

Aids in documentation

Cons: I can't really think of anything. I've been a true fan ... since before it's introduction on Shark Tank!

Overall: Brightwheel has made a huge difference in the area of communicating with families. For years, I had been on the hunt for an application that would allow direct communication between our parents and staff. I discovered Brightwheel in the beginning of 2016 and instantly fell in love with its ease of use and the ability to send updates to parents. Parents have commented how much they appreciate getting pics/videos/updates on their children throughout the day. I also love the ability to quickly communicate with all families instantly in case of emergencies or just to get a general message out. Another lifesaver is the bill pay feature. It has cut my trips to the bank down and helps with making sure accurate amounts are paid. If their is an issue, I can quickly adjust the invoice and resend. Parents really seem to love how easy it is to use!

Capterra loader

Would definitely recommend!! :)

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -Technical support = SUPER QUICK and personable

-Brightwheel is open to new suggestions/improvements and implements those

-Easy to use for parents, staff, and myself as the owner

-Billing easy to use (reoccurring or individual invoices, auto payments, print off billing summary for taxes,etc)

-Price reasonable for all you get with the app

-Check in/out for kids and staff (makes payroll so easy!)

-SO easy to add pictures, videos, food, meals, naps, incidents, etc for individual kids or the whole group quickly

Cons: Love the app, and cannot think of a con at this time.

Overall: I've used this app for a year and a half now for my home daycare (usually 20 children at any given time), and I LOVE it! I cannot imagine running my business without it now! The billing is easy to use! The parents feel connected, and it doesn't require much effort to input things into the app so it doesn't take time away from the children. It's easy to use for myself, my staff, and all the families. Thank you Brightwheel for making such a fantastic tool to help my parents feel so connected to their children while they're at work, it's made a big difference!

I'm a parent and teacher in the same school

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how parents and teachers can communicate with each other at their convenience. As a parent I absolutely love getting videos and pictures of my child and as a teacher I like sending them out to the parents so they can see what their child is doing. I also like how a teacher is able to keep tabs on all the kids like what rooms there and then when they were absent.

Cons: As a parent with multiple children the same school, when a notification is sent and it doesn't tell me which child the door is for. It Also sometimes as a parent I would like to send the teachers a picture of something my child is doing at home or if they were set with something else that wasn't there then I can show them a picture and let them know that we have iT.

Overall: I absolutely love bright wheel! It's made teaching a bit easier and as a parent it's a great way to communicate with the school and teachers.

Teacher's Point of View

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Brightwheel is highly enjoyed by my parents. They especially like getting picture updates of their children. I enjoy being able to "text" my parents and get an immediate response without having to call them. It is helpful that they now align with NC state standards and can help me assess my students.

Cons: A big problem I have had with brightwheel is using their app to take pictures, my pictures do not get saved and I lose the picture of I go to do anything else. If you want to upload videos, I suggest using the app, because it is very difficult to get any video from your device onto the app. You also can only take a tiny video clip. I would love to have longer videos! I am sad that we can not align brightwheel with Teaching strategies gold.

Overall: I am able to better communicate with parents and give them a better picture of what happens during our school day.

Parent communications

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We often use the app to contact all of our parents with a single stroke, for information about their children, closures, field trips to even asking them all for a plumber recommendation when our water tank quit working. Parents willing to help were amazing! So great to be able to let small things like that be known! Parents love the ability to see what their children are doing, eating etc. We have coupled this with watch me grow which is a great marriage.

Cons: I'd love to see a start date added to the child's profile, as well as an end date. When clocking our school children it would be nice to be able to do this in a batch, rather than individually.

Overall: The customer service was, frankly, awful when we began using the program. The change in this is fabulous! Love all the things that are being added!

Brightwheel is good platform with a lot of room to grow.

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, the pleasing and well designed user interface, app functionality.

Cons: So much improvement is needed, billing needs lots of work, lots of recommendations and feature requests go ignored, price is very high for the lack of features, other software platforms offer more and cost less.

Overall: We loved brightwheel at first, we made the switch to brightwheel in order to update our logging and information systems, as we began using the app, it was quickly apparent that it needed a lot of features that did not even seem to be on the company's radar, we continually made massive suggestions and sent detailed feature requests sometimes even with graphics to the company, we have been on brightwheel for about two years now, and in that time, hardly any of the suggestions have been implemented, the platform severely lacks basic features and is slow to introduce improvements, mediocre support is offered via chat or email and it takes hours for responses in some instances, the monthly subscription cost is absolutely ridiculous for the amount of work and improvements needed as well as the need for basic phone support.

Brightwheel is a great addition to our school

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Being able to share photos with the parents instantly is wonderful. Also having the option for parents to pay online is very convenient.

I also like how I can just click on a student and print reports out. It helps cut down steps for me in the reporting process.

Cons: Being a small non-profit preschool, the monthly fee is a on the expensive side for us. but it's worth it in the eyes of me as a teacher, the board I work with doesn't always see it that way.....but I'm working on them to change their mind :)

Overall: I'm starting to use the lessons and love how it can be easily viewed by my other teachers. The internet isn't always the best at our school location, so the check in/check out function for students and staff doesn't get used to it's fullest "power" BUT besides that, I really enjoy all the features of brightwheel. I've heard multiple parents comment on how they like seeing the check in notice since their child is coming to us from a babysitter, and also a majority of the parents that use the brightwheel app, love the pictures!

Brightwheel is the BEST!

Oct 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's FREE. In a business that is non-profit there typically isn't money in the budget for something like this. I love that parents feel more connected to their child during the day. They can check it to see if they are taking a nap (and possibly mentally prepare for a cranky kiddo if they don't nap!) Parents actually take time to read it every day. Paper notes were often just tossed in the garbage without being read. I could really go on and on.

Cons: That you can't delete sent or read messages.

Overall: We started using Brightwheel in June 2015 and haven't looked back. This app is a game changer for our center. Teachers spend far less time on writing daily notes to parents and parents can view updates in real time. The messaging feature is incredible. Parents use the app to communicate with the teachers and the teachers get a notification on their iPads if a parent sends a message. This app is incredible and it just keeps getting better and better! Their customer service is awesome! I especially appreciate that it is free. Yes, FREE!

Brightwheel's Pros & Cons

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is by far the easiest way for myself (center director) and my teachers to communicate with parents. I don't have to call parents for every little question throughout the day and our phone isn't ringing off the hook with parents calling about everything.

Cons: Sometimes, after it goes "off line" and has system updates, it doesn't work correctly for us for the next few days. I guess this should be expected with technology but it makes our life a little more complicated because the parents are expecting it to work perfectly all the time.

Overall: It's been fairly good. My only issue was not being able to find a phone number to call Customer Service at first. Then I gave up and sent a message requesting help and it took over an hour to get a reply. I would like Customer Service to be more available.

Informed Families

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to navigate through once you run a demo or two. Allows staff to report on childrens activities throughout the day and instantly message them important information. Parents can choose to have information qued to their phone as soon as it becomes available from the teacher or check a daily report for quick review. They know when their child last ate, how much, what was offered, diaper changes and toileting, pictures and videos can be shared, and incident reports are shared immediately with parents.

Cons: Nothing so far! I have been using it for 7 months. One suggestion would be that calendar events pop up as reminders, sort of like an alarm on a cell phone when you have a calendar event, and staff can help select reminder times so families are well prepared for the event.

Overall: Parents tell me often that they have peace of mind knowing what their child is experiencing throughout the day because Brightwheel keeps them informed and up to date. They can then use that information to have discussions with their child at home or on the drive home about activities posted throughout the day.

This is a great tool that I would recommend any child care center to get!

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Parents being able to see real time what is going on with their child, the ability for the teachers and parents to message each other, not having to use a paper daily sheet for children, tracking the CACFP program, the pictures and videos capturing moments like first steps that you can send to parents, the billing side of it! There are so many wonderful things this software helps you be able to do! And they are always updating and adding new features! Our parents absolutely love it!!

Cons: While they are always adding/updating the program, we are still waiting for the lesson plan/learning standards portion to come so that we can start utilizing it immediately as sure that feature will be awesome as well. Another con is while most of the time I love their updates, they have updated the billing a couple times and have taken some features that I really liked and added some that I personally don't care for. However, their billing side is still a great tool!

Overall: There are so many benefits you receive from this software! And our parents absolutely LOVE IT!!!!!!

My review of using Brightwheel

Dec 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: That you can share the child's day/activities immediately instead of waiting until the end of the day. I also love that you can access important information immediately instead of having to go through paperwork looking for it.

Cons: That the option of taking a picture while messaging all parents in all rooms isn't available.

Overall: No more lost daily sheets or a parent not seeing how their child's day is going. Also, Parents can access their billing/payment information when it's convenient for them and not just during business hours. The benefits are multiple. Staff can record meals, activities and naps for multiple students instead of having to hand write the same thing on a piece of paper. It keeps a detailed log of a child's day such as check in and out, appetite, activity without having to go through a stack of papers to check these items.

Brightwheel review

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use. Training with staff is easy. Parents enjoy the ease of use as well. From an administrative standpoint, entering new children and staff is a quick process. Entering all daily information can be done in the click of a button.

Cons: When adding a child for a family that already has children at our center, the app does not allow me to only enter first name and email address to add this child's parent. I have to go on a computer to do this. We have several teachers at our center that also have their own children here. There is no way for our teachers to receive notifications both as teachers and parents.

Overall: Communication at our center (between teachers and parents and teachers and teachers) has greatly improved with the use of Brightwheel.

Rave reviews from clients

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy the program is to use. I am able to update within seconds and in realtime. Gone are the days of tracking on paper! I love that I can snap a photo of my kiddos busy learning and at play, add a cute caption about the learning taking place, and send, all within seconds. The parents love knowing their child's schedule and what they have for meals, naps, diapering and education. I have a lot of positive feedback. One comment that is most prevalent is how much they enjoy seeing photos of their kiddos during the day. Prior to BrightWheel, the parents would drop off and pickup with zero idea of what went on in between. Now they don't have to ask their child, "what did you do today?" (Which always brought the same answer "play"), they can 'see' what they've been doing. The ease of payments is really nice to. Everyone has set up auto pay and it makes life easier for me. I don't have to worry about invoicing because it happens automatically. Overall, this has been a really great experience for me and a fabulous marketing tool.

Cons: At first I had a difficult time linking parents of multiple children in my care. However the BrightWheel staff answered in a timely manner and was incredibly helpful, even checking back later to see if my issues were resolved and if i had further questions.

Overall: Excellent product! Excellent customer service.

Brightwheel Review 2018

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how use friendly the app is, with all the features and how quick and easy it is to enter information and access when need through out the day.

Cons: I would like the app to add/ improve some features. Such as have an edit all feature and be able to do multiple edits at the same time. Instead of having to do it one by one. Also, the app can stop working random times through out the day and takes longer to reload/ refresh. Would be nice to have a safe feature that saves any information, pictures or videos in case the app crashes or stops working. It would be nice if you could take longer videos. Be able to upload documents without having to take a picture of it before posting.

Overall: Overall, I like brightwheel it very useful and efficient with being able to upload loads of information, pictures and videos/ logins of everything. Throughout the day, makes it easier to have everything right there and not have to do it all on paper records.

A resource worth the investment

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software is very user friendly. My staff can easily talk to parents through the messaging feature, we use it for our staff time cards as well as keeping track of student attendance, and parents are able to easily see pictures or updates about their child throughout the day. I pay based on the number of kids I have and they are generous with waiting to increase the price. Customer service is wonderful! They quickly respond to any issues I have and take suggestions to improve their software.

Cons: My biggest frustrations come from the staff side of the software. Staff can clock each other in and out so if you have untrustworthy staff then they can really mess up some time cards. Also the administrator cannot create a time card so it takes some extra steps in order to create a time card if someone forgot to clock in or out. The staff cannot see their hours within their own accounts and have no way of tracking if they accidentally forgot a clock in or out. The administrator spends a fair amount of time making time corrections as a result. Also it would be nice to be able to export all of the time cards at once, instead of doing each teacher one at a time. Luckily we don't have a large staff but it is still a time consuming endeavor. Brightwheel doesn't track overtime hours so I have to manually add up any hours over 40 to make sure I'm not underpaying the staff.

My brightwheel review

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like how easy it is to use the software. I like how you can add a student and all their information so all you need is the app to access every students information. I love being able to track my employee's hours. My favorite part is giving my families the option to pay online.

Cons: The one thing I do not like about the software is not being able to customize my invoices as much as I am able to my original way. It has gotten a lot easier to be able to input what I want, but it would be nice to have a few more options on customizing them. Another thing would be to send automated invoice reminders if parents don't pay by a certain day and time.

Overall: My families LOVE brightwheel! They love being able to log in any time during the day and track how their child's day is going. I love the sign in and out feature, and being able to invoice my families right on the app. It works so smoothly and everyone seems to love it!

Bright Wheel User since June 2017

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that parents and teachers can communicate easily with each other.

Cons: The billing functionality lacks some features I'd really like to see.

Overall: There are several things I like about Bright Wheel like the ability to communicate with parents so easily. There are some functions that really could use some tweaks - for instance, I'd like to be able to add employees to the system without an email address; I'd like to be able to print invoices for entire family groups, not just per child, so that a parent can see how much TOTAL they owe; I would like for the payroll reports to print a timesheet of clock ins-outs per employee rather than just a total number of hours for the time period queried, etc. However, Bright Wheel's customer service has been excellent. When I message them about something, I generally get a response in less than a day and they do appear to be listening to my suggestions - sometimes I will suggest xxx update to billing and with the next update, they've done it. I do appreciate that I feel like my input is being heard and considered seriously.

We love the ease of using brightwheel and all the features it has to offer.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Brightwheel provides us with a tool for better communication between the teachers, parents and administrators. We do not have to interrupt classroom activities to find out information because the majority of the information that we, as administrators, need to know is located in brightwheel. Parents love the ease of communicating, the photo sharing capability and the invoicing feature - receive and pay for invoices online. Brightwheel offers many features that are key to childcare and the administration of it. Brightwheel has cut down on all the paperwork that is associated with childcare and it's documentation.

Cons: The only downside to brightwheel is that the app only works with internet connection. If the internet connection is running slow or goes out, then we do not have access to very important information about the children.

In today's Tech world

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is so many things that I and my parents love about the software that it is hard to just pick one. Since it's the most like reason, I would have to say it's keeping of the records.

Cons: The one con I don't like is when updates are done, I never see them. like the one update where if there was a group of children in one family the children would be put altogether for clocking in and out and the parent only has to enter their code once instead of going to each kid to do a clock in and out. I still have not seen this update and we have a lot of families who have more than one kid to check in and out.

Overall: Over all I love this program. I have looked into other programs as such but none of them top Bright Wheel.

Works

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The app works really well for our large preschool of approximately 150 students. We experience very little lag when entering information or posting pictures/videos. It's easy for our teachers to use (even those that are "technology challenged". Our parents say it's easy to use and they love that they're able to download the pictures from the app to their personal devices. The customer service is excellent as we always get a quick and professional response and we've seen improvements made to the application based off of our concerns.

Cons: We wish that brightwheel had an assessment/formal evaluation portion so that we're able to have all inclusive software. It also would be really helpful if administrators on the account had more control over certain features like resetting employee information, and disabling messaging.