Who Uses This Software?

Teachers and administrators within the following programs/centers: preschool, daycare, afterschool, sunday school, camps, etc. Along with the parents/guardians of the children at those programs.


Average Ratings

174 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • brightwheel
  • www.mybrightwheel.com
  • Founded 2014
  • United States

About brightwheel

Get 50% off Premium Now! - Use promo code 5STARS. Brightwheel is the most powerful, easy-to-use software in early education! It's the easiest and fastest way to handle roster management, attendance, room ratios, assessments, photos, videos, messaging, calendars, paperless invoicing and more! Save time managing your business and classroom workflows. Save money by spending less on paper and other systems. Delight parents with photos + video updates, paperless invoicing and more!


brightwheel Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

brightwheel Reviews Recently Reviewed!


The best app for schools, day cares, etc.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: This is one of the best, if not the very best, solutions to make my life easier managing my school. We started using this app just in our after school program and soon adopted the check-in/out system for our entire attendance tracking solution. We are able to run reports to see who, when, and where someone was checked in for any given day in our school year. All of my suggestions have been heard and considered and almost all (if not all) have eventually been added. I love how well they receive feedback and how they want to serve institutions of all sizes. Having been a long time user since their infancy, I have had the opportunity to talk to many people with the company and they are all wonderful. I wish more companies were like them.

Cons: I feel like the free version is quite limited. It used to have many more features and I sang its praises to everyone. Now I have to start the conversation by discussing the financial part of the system, which limits some potential users. I wish it integrated with student information systems so that I didn't have to export and prepare csv to upload to create students. It would be much simpler to have an automated sync each night to create or remove students based on our current student system, Renweb. I'm beginning to realize that part of this is due to their growing attempt to take over the educational information realm, but they are not there yet.

Overall: It makes managing student attendance and communication with parents much easier.

Look forward to updates! Always getting better!

Aug 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Super easy for the teachers to use in the classroom. I like the set up on the teacher end. The billing system is pretty easy to use (1,000x easier than Quickbooks) especially because parents can see their account at any time. The parents really love the program and it has added a new level of quality to our program! Each update makes it better! I look forward to the updates!

Cons: -Sometimes I will message customer services is not very helpful. (Lots of apologies) For example: My end will not let me delete staff members. They offer to do it for me because it should work but the point is it doesn't but there is nothing they can do. Another example, when the update came for "Room Device Mode" I could not get this to work on our android devices, which i understand IOS update generally come first so I waited. Then I asked and I went through a few day long conversation about my device, systems, etc to only be told that is was not available for android. They all the sudden realized that the update was only for IOS?

There are a few quirks that I hope get worked out through updates.

I wish I could add notes to parents, calendar, messages, etc through the website. Typing these messages on my phone is a little annoying especailly if they are long.

I would LOVE a way to message staff as a group or individuals through BW. We only use it for clocking in/out but I think there is so much more you could do with the staff end. Also if they could see their time cards would be super helpful! Maybe a request for a correct on the time sheets?

Overall: Replacing Quickbooks, paper daily sheets, paper time sheets, check in/out logs for kids. LOVE the ability for the parents to message the staff instead of having to go through the office phone/email. Although this program has a few things that could be added, I would 100% make this switch!

All Inclusive and FREE!!

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The price - free, the billing option, the ability to upload pics and name activities the children are engaged in,

The calendar keeps everyone on the same page. I love it all!

Cons: None

Overall: I have researched what seems to be everywhere software on the market for our center. There were only 3 that covered all of my required expectations. Brightwheel was one of the 3. I hesitated because it was free and a newer company. I felt there HAD to be a catch to it. Especially since the other 2 companies were very expensive, I couldn't understand how all of this could be offered for free. I took the chance in November 2015 and I am could not be more pleased! This product has been absolutely free with no hidden costs. Our center uses the daily activity record, which includes an app for the parents to be able to view from their phones/tablets or they can log in to the website from a computer. The daily record includes photos that can be uploaded directly from your phone, all of the detailed info you would want a parent to know, it even has a "Notes" section. We use the calendar to add events for the parents to see. There is also the daily check in/out and the best thing is the parents can send a note thru the app to say arriving late today, not coming in today, or picking up early, etc. The ability to communicate the simple things thru the app saves time during pick up/drop off because a lot of questions are already answered on Brightwheel. The best thing of all is the billing. FREE for ACH debits and no hassle to you! There is also a credit card capability. All of our parents are required to sign up. You can do one time billing or set up a recurring billing plan and bills/reminders/receipts are sent automatically to the parent. The money is deposited to your business account and that's it! Sooo simple and painless! I understand their is a premium version of Brightwheel being released soon but the standard version is so incredible that I don't know WHAT to expect. :) I truly love this product. Our parents are impressed with it as well. AND it's free!

Recommendations to other buyers: Even if you are already using another software, I would recommend you to check this one out and compare it to what you are currently using. It may save you $$.

It's the best overall tool for a daycare business!

Aug 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Brightwheel offers many features that are helpful with my business. There are many features that I used. It is the best tool for parent communication. I've had my business for 27 years. This is the only method with 100% parent participation! It has helped save time and paperwork doing the tasks that I normally do. Parents love the updates about their child and love seeing the photos. They tell their family and friends about the software app in return it promotes positive feedback about my business. I love the ease of billing families and the families like the ability to pay within the app. Customer service has been quick to respond to questions. And Brightwheel is always upgrading with new features.

Cons: I've tried to promote Brightwheel to other providers in the area. If people are limited to internet access, they are unable to use the tool. The free version is limited to features that a smaller home daycare may not be willing to pay for the premium services.

Overall: Communication between parents has improved. Brightwheel has helped with billing issues and late payments have decreased. It has helped eliminated paper reports. I have been using Brightwheel since it debuted and now it's something that I won't do without.

Invaluable

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We started off just needing an online database for our students. In a few months, this app became an indispensable tool at our school-- for both parents and staff. There are too many wonderful things about this app to list here in a few short sentences, but the highlights are: photo and status updates for parents, easy invoicing system, parent and teacher sign-in / sign-out, and so much more. The support team is also excellent, knowledgeable, accessible, friendly-- and timely in their response.

Cons: It seems the app until recently was in a testing or Beta phase, and as it moved into full production certain aspects of the app which were previously free and unlimited have suddenly and without warning been associated with a fee or have sudden limitations. That said, it's still absolutely worth it.

Overall: Powerful and simple invoicing system; online database for students, parents, and staff; staff and student check-in, check-out, customizable reporting feature; easy phone app for parents and teachers; flexibility in designing to meet the needs of the school. Overall, the app was clearly developed to meet the needs of schools and is very intuitive in this regard. Very well done. We love that new features are constantly being developed and that the team is always interested in receiving our input.

Brightwheel is the best!

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just the mere fact it exists in my world, it is amazing.

Cons: I'm not overly computer literate so I didn't realize there were certain things that I had to do on my computer and I couldn't do on my phone. I spent a couple of days feeling like a bit of an idiot until I figured that part out.

Overall: Brightwheel has changed my life. I am a small licensed home daycare provider with 5 full time children from 3 families. Before Brightwheel I spent a minimum of 30 minutes a day writing in notebooks for my families. Every day I would jot down what we did, what they ate, how they slept and when they pooped. I also would take pictures and try to send them to the families on my phone, hoping every child looked good and that I had every child in every picture. Lol.

Brightwheel changed my life because now I NO longer have to "worry" about the dreaded notebook everyday, I can update parents as our day goes on. It is wonderful, all my parents have remarked how they feel more connected with their child during the day knowing what they're doing! I also don't have to worry about the perfect picture, I can tag only the children in the picture, so I no longer worry about someone not being in the pic and that parent feeling bad, they don't even know I sent out that picture.

It was a little scary getting started but every single question I asked (no matter how dumb) was answered quickly and once I realized there were certain things I could do on my phone and certain things I HAD to do on my computer it all got ALOT easier. It's hard not seeing what the parents see, but I have one Mom who is my "guinea pig" and we'll try the new things together and she'll let me know what she is seeing at the time.

Another great thing about Brightwheel is it's good for my business, I am on the "cutting edge", my moms have other parents at their jobs who are jealous that they have Brightwheel and their daycare does not. Lol. I do share it with all daycare friends, I haven't converted anyone yet, but they all love it.

So Brightwheel as made my days so much easier and we all love it.

Recommendations to other buyers: Not at this time.

Great Concept - Incomplete Application - Not good for Centers - Would work for a Home Daycare.

Jun 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: I love that this software is mobile, offers billing as well as parent communication. My clients enjoy the timeline viewing of the daily reports.

Cons: Families are unable to save videos sent via app.

The reports feature is very time consuming. The employee timecards and many other reports require you to change settings within your excel etc to view regular times, dates, etc. Reports have to be individually emailed to you to view.

Billing does not allow a way to show credits on accounts. Billing feature does not allow you to track and bill subsidized payments.

The child assessments and observations area need improvements.

The design of the student sign in and out is an issue for privacy because all students pictures, names and classrooms are displayed on screen and you have to find your child to check them in/out.

The employee access to this app is not desirable. When you send your employees a link to sign up and assign them to a classroom they can access client information and communicate with them outside of your program from their personal devices.

The app does not work if you are not on wifi. This is problematic when on field trips and trying to use the app for attendance and to update parents. A previous parent communication app that we used before this one allowed us to still use the app while offline and then the notes, pictures etc would upload when you got on wifi.

It is apparent that the developers of this app did not seek out the needs and suggestions of center owners or administrators otherwise a lot of these oversights would have never been made.

Overall: Daily Parent Communication

Capterra-loader

Would definitely recommend!! :)

Aug 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: -Technical support = SUPER QUICK and personable

-Brightwheel is open to new suggestions/improvements and implements those

-Easy to use for parents, staff, and myself as the owner

-Billing easy to use (reoccurring or individual invoices, auto payments, print off billing summary for taxes,etc)

-Price reasonable for all you get with the app

-Check in/out for kids and staff (makes payroll so easy!)

-SO easy to add pictures, videos, food, meals, naps, incidents, etc for individual kids or the whole group quickly

Cons: Love the app, and cannot think of a con at this time.

Overall: I've used this app for a year and a half now for my home daycare (usually 20 children at any given time), and I LOVE it! I cannot imagine running my business without it now! The billing is easy to use! The parents feel connected, and it doesn't require much effort to input things into the app so it doesn't take time away from the children. It's easy to use for myself, my staff, and all the families. Thank you Brightwheel for making such a fantastic tool to help my parents feel so connected to their children while they're at work, it's made a big difference!

Still working on it

Aug 22, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Sharing photos, daily sheets, assessment features, and that they are open to feedback.

Cons: BILLING BILLING BILLING! Oh my GOSH I really do NOT like the lack of features Brightwheel has overlooked. We are unable to allow parents to pay on the date we agree (you are given two choices 1st or 15th..what about the 5th?), we are unable to bill parents in advance for something like a fundraiser or annual registration so families can pay a little each month, there are a LOT of functions that are not meant for admin, but we are the ones running Brightwheel.

Overall: Parents love it. Teachers like it. Admin is frustrated. There are other apps out there doing it better and we are currently looking for another option. If BW can make the changes we'll stick with it. We are opening up a second center in February and a 3rd in two years. I need something that WORKS for admin. Don't get me wrong, I like Brightwheel, but the deeper we get into it, the more I realize we have been "putting up with it" since we started almost a year ago. There are a LOT of time-consuming and ineffective features that are either missing or don't work or don't make sense. Lastly, I find it interesting that (on the next page) when I am selecting my industry there is nothing related to early childhood education. Hmmm...isn't that Brightwheel's business?

Brightwheel is the BEST!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's FREE. In a business that is non-profit there typically isn't money in the budget for something like this. I love that parents feel more connected to their child during the day. They can check it to see if they are taking a nap (and possibly mentally prepare for a cranky kiddo if they don't nap!) Parents actually take time to read it every day. Paper notes were often just tossed in the garbage without being read. I could really go on and on.

Cons: That you can't delete sent or read messages.

Overall: We started using Brightwheel in June 2015 and haven't looked back. This app is a game changer for our center. Teachers spend far less time on writing daily notes to parents and parents can view updates in real time. The messaging feature is incredible. Parents use the app to communicate with the teachers and the teachers get a notification on their iPads if a parent sends a message. This app is incredible and it just keeps getting better and better! Their customer service is awesome! I especially appreciate that it is free. Yes, FREE!

This is a great tool that I would recommend any child care center to get!

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Parents being able to see real time what is going on with their child, the ability for the teachers and parents to message each other, not having to use a paper daily sheet for children, tracking the CACFP program, the pictures and videos capturing moments like first steps that you can send to parents, the billing side of it! There are so many wonderful things this software helps you be able to do! And they are always updating and adding new features! Our parents absolutely love it!!

Cons: While they are always adding/updating the program, we are still waiting for the lesson plan/learning standards portion to come so that we can start utilizing it immediately as sure that feature will be awesome as well. Another con is while most of the time I love their updates, they have updated the billing a couple times and have taken some features that I really liked and added some that I personally don't care for. However, their billing side is still a great tool!

Overall: There are so many benefits you receive from this software! And our parents absolutely LOVE IT!!!!!!

As an owner of preschools I thought this app would be a good fit. My experience was disappointing.

Sep 01, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good idea but poorly designed. This app is not ready for the masses. Needs more R&D and T&E. The attendance feature worked well though.

Cons: There are about 6 to 8 serious bugs from the staff and admin side. Example: staff has the ability to change a child in another classroom without consulting admin. I also didn't like the fact that staff could send messages, photos, incident reports etc... without consulting admin for approval and there is no alert to admin if a message, photo or report is sent by staff. By far the biggest problem is billing. If a parent decides to pay too much or too little for tuition the app will not carry a balance. They have to pay the exact amount. It is such a simple problem to fix yet it seems they have no interest in doing so. I got the app to save time not to spend 10 minutes on a single transaction. Also if a parent has ACH turned on and you write an invoice there's no turning back. You can write multiple invoices and potentially drain someone's bank acount if they have the ACH turned on. They need a notice that this person has ACH turned on at minimum. Customer service isn't the best either. Everything is IM/ chatting online. That takes about 2 to 3 hours to get a response. If you want to talk on the phone for support, you will have to make an appointment online and they will call you the next day. So if you have a pressing issue or question, you're on your own.

Overall: Real time tracking of attendance

We love the ease of using brightwheel and all the features it has to offer.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Brightwheel provides us with a tool for better communication between the teachers, parents and administrators. We do not have to interrupt classroom activities to find out information because the majority of the information that we, as administrators, need to know is located in brightwheel. Parents love the ease of communicating, the photo sharing capability and the invoicing feature - receive and pay for invoices online. Brightwheel offers many features that are key to childcare and the administration of it. Brightwheel has cut down on all the paperwork that is associated with childcare and it's documentation.

Cons: The only downside to brightwheel is that the app only works with internet connection. If the internet connection is running slow or goes out, then we do not have access to very important information about the children.

This is the best time saving and parent engagement tool for daycare providers and schools.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The capability to give parents realtime access to their children. I'm an in-home day care professional and I love the app from the moment I started well into my second year of use. My parents love the idea they can still be engaged with their children even while away at work or busy days they can review at night. The ability to communicate via the messages is AWESOME, parents can shoot me a quick late drop off/early pick up and they can respond to quick message without missing a beat at work. The creator of BrightWheel has made my professional life of a day care provider so much easier to manage with my program.

Cons: The least favorite is I need premium access to do video....however there are only a few times when I need video. Otherwise I love everything else and I'm upgrading soon anyway.

Sanity Saver

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love that it keeps my clients and I connected and that I can communicate to everyone at the same time when we have events or policy changes. I absolutely love the photo option as well, especially for those parents who don't want their children's pictures on social media.

The biggest thing for me, however, is the amazing customer support I've experienced. Any time I have a question or suggestion, I am able to communicate with a live person who ACTUALLY listens! It's pretty rare these days, so I value that a lot!

Cons: There aren't any aspects of this app is dislike. There are a couple of things I'd like to see added to it, but per my conversation with customer support, it sounds like those things are on their way!

Overall: I run just a small, in home center, and the brightwheel app has made my life a ton easier! I love it because it allows me to track attendance, meals, medications and activities! My parents love it because they always know what is going on during the day!

Recommendations to other buyers: If you get confused about something, just ask the support team.

Capterra-loader

Continues to fall short of expectations in terms of functionality.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: The idea is great. Parents love seeing pictures and getting updates in a feed format. Great for messaging parents in a selected classroom.

Cons: There's absolutely no way to prep for the next school without the rooms going live and parent invites being sent. If a family sends a message, the admin must know off the top of their head which classroom the student is because the app won't take you directly to the message when you click on the notification. You have to use notes or allergies to mark food preferences such a vegetarian or vegan. When working on a desktop, there's are at least 3 extra clicks just to view a student's profile. Click on a student's name. Click Apply. Click again on the student's name. A lot of wasted time due to poor design. The Reports functionality leaves a lot to be desired. Toggling In or out when clearly a parent is trying to log their child out is superfluous.

Overall: Classroom organization and parent communication.

Capterra-loader

My daughter attends a school that uses this app

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This app is great! I can keep up with my kid while she's at school and get photos and videos of her in class, and know her schedule like when she takes a nap.. Other great features include being able to check my kid in and out of class by scanning a QR code, messaging with her teachers, and setting up automatic payments with the school. Great app.

Cons: This isn't really a con, but a fact of reality. The app is really only as useful as the person using it on the other side. If my kid's teacher didn't take pictures, note when she went to sleep or woke up, or didn't respond to messages, it wouldn't really be of any use.

Overall: Being able to communicate with my kid's school and keep up with her while she's there. Also, easy to pay the school by setting up automatic payments.

Brightwheel Review

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is so easy to use and doesn't take a lot of my time to navigate through. Parents receive messages right away from me or my staff.

Cons: I wish their was a way to send out a mass message and be able to link files (.pdf, etc.) to that mass message to parents. Brightwheel customer support did give me a way to this as an alternative for right now, but requires some extra steps. It would just be nice to link my files directly into Brightwheel.

Overall: We have been absolutely loving the ease of use of Brightwheel. Some of my veteran teachers who wanted nothing to do with technology are really loving using the Brightwheel system. It is easy for them to use and get around in. It has been great for both my veteran ("old school") teachers, as well as my teachers who love technology. The parents have also loved it, as it is easy for them to get into and it is easy for them to see what their child has done throughout the day. They also love the ease of sending messages to their child's teaching and how quickly the teachers are able to receive them and receiving messages back. My teachers also love the ease of sending messages to parents. As the administrator, it has been so easy to add new students and staff and everything is easily accessible. The customer support has been phenomenal and patient as we transitioned to Brightwheel. I have never felt belittled and have always received help quickly and had my problem solved quickly. I would definitely recommend Brightwheel to others.

Capterra-loader

It is a great software program and much user to use than some others that I have had experience with

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is easy to use and easy for our parents to use. They continue to add more features and functionality to make it more user friendly. The cost for premium is comparable to competitors and I feel that this is a better product.

Cons: As a premium member I can't log in from my phone and pick the location I want to see. I have to do that through the laptop. Therefore I can only be logged into one school at a time on my phone and I have to remember individual emails and passwords, as the same email can not be used on one account. Communication in regards to services is not flawless, not sure if it was how quickly they grew or not. Hard to get someone to email you back when you need assistance.

VERY HELPFUL

Sep 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of access to every tool needed to do all computer work for Registration and Billing.

Easy access to the technicians and representatives with just a click is soo helpful

Cons: it glitches sometimes, adding the same parents' names to 3-4 siblings account can be daunting.

sometimes names do not pop up even if they are on the system.

Names deleted can sometimes appear in billing.

Overall: I will say by far that Bright wheel is the best app for school management. it is so clean, easy to use and has all the needed features one needs.

Excellent ease of use & communication with parents & caregivers!!

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The open communication with parents & myself.

Cons: Not 100% up to date on all state licensing expectations. Such as fire drills. tornado drills, training hours would be a great added feature to keep a log of also. As well as YTD for hours & payments/ family and spending which would make finalizing taxes. a breeze.

Overall: I cannot explain the weight lifted off my shoulders due to this app. My families love it, I love it & staff loves it!! I can't wait for more & more updates & user-friendly abilities across the stat to inline with all State licensing paperwork & expectations!! I can't wait for the paid version to launch!!

Recommendations to other buyers: If this is advice for the developers Yes.... Not 100% up to date on all state licensing expectations. Such as fire drills. tornado drills, training hours would be a great added feature to keep a log of also. As well as YTD for hours & payments/ family and spending which would make finalizing taxes. a breeze. For those considering Brightwell: DO IT!!!

We love brightwheel! Easy to use and parents have access to their children at any time!

Jul 28, 2018
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Parents can check in on children at any time and we can message parents at any time. Pictures of our children in action are available to parents. Meals, naps, etc are all recorded and can be looked back on to review. No more paperwork!

Cons: Sometime the software gets glitches and won't allow parents to check in or out. Payments can only be made in full and sometimes parents that have accumulated a bill want to pay large amounts at one time.

Overall: Less paperwork and always available to parents and staff

Capterra-loader

Brightwheel has been a game changer for our Preschool Program! Our staff and parents love using it!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is the overall functionality and features it offers. My staff love how easy it is to navigate through each child's profile as well as the activity functions. Our parents love getting the alert notification options throughout the day. To get notified in "real time" during the day is a feature they all love! It is a comfort for them knowing what is happening with their child as it is happening.

Cons: What I like least about this software is the initial set-up can get a little overwhelming. However, Brightwheel's support staff has been incredible with walking us through those initial questions.

We have used Brightwheel since it first started. We love the app and so do our parents!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love that they are continually updating to meet the changing needs of childcare. The app is very user friendly and easy to enter data into.

Cons: There are a few features that some other childcare software companies offer that I would like to see added. I would love to see online enrollment and staff forms!

Overall: It has eliminated the cost of sending home paper forms and simplified our reporting process. It has also made it easier to communicate with our parents as we are able to reach them right on their cell phones.

Keeping my mind at ease.

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most is the fact that I can engage with my child and their teachers without actually having to come in during a busy work day.

Cons: It would be nice if I could send a direct message to a teacher, as of right now it seems a bit too ambiguous with my message direction. Also and additionally when two parents are engaging with the same student there are no clear ways of discerning which parent sent what message if the message is seen by the parent adjacent at all.

Easy to use

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use. Parents love it!

That i can edit times. The days get busy and sometimes we forget to enter something, so It's nice being able to back and update the times.

Messaging is great!

Love that all my staff can update and edit throughout the day.

Cons: Separate billing for siblings

It would be nice to have a Check in Kiosk on the computer as well as the app

Overall: We love the app! and so do parents. The sign in feature is great, and we switched from paper to a tablet.

I've been using paper to have parents sign in and out - so this is a fresh new way to record those. My food program and licensing agency accepts it (I'm a family provider in Utah)

The billing is pretty easy - It would be more functional to bill parents of siblings together. Right now each child is invoiced, so parents with 2 or more kids get separate invoices to pay...

I hope that maybe an accounting feature to track expenses would be integrated one day - that would be awesome!

Recommendations to other buyers: Exciting for the premium version. I hope it will include expense tracking. Also, personally I have an daily attendance page that I print out. That way I know who is scheduled to come and can mark if they will be out and have a drop in day available for another child. Incorporating something like that into Brightwheel would be very helpful to run my business more streamlined.

First TImers Experience with Brightwheel

Aug 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Paperless billing and accounting! Love it!

Parent messaging. Love it!

Pictures and learning in real time to parents. Love it!

Love the sign in feature, which has been very useful in our proving student/teacher ratio to parents and outside agencies on a given day and a given time.

Cons: I can't see a family's account all together...that would require linking children together in family accounting.

In messaging I can't see responses like in a text feed to know who has responded to a message. I have to toggle back and forth between sent and inbox. Also when I know I have a message because I got a notification, I have to search it down clicking on each class before I find where it is. Very frustrating! As an administrator I have to be at my computer and have a tablet to totally be able to use all the features.

Overall: It's been a learning curve for me, but as I use it more and find where everything is, I am really appreciating the ease of use. I love there are many articles and YouTube, how to videos that instruct administrators, teachers and parents. That has been very useful! I am grateful for your staff who are responsive, cheerful, and knowledgeable about the program.

Capterra-loader

The best school interactive tool you can find!

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Although Brightwheel is newer, they have new features coming out every couple of months which continues to enhance how great of a program it is. Everything from uploading videos to messaging parents, everything is so easy to use and has made the classroom experience so much better. It has completely changed the way we run out school and the parents absolutely love it.

Cons: We are still waiting on a feature that will allow us to easily input our weekly menu so that the parents can view what the kids are eating.

Overall: The product has completely enhanced all communication within my school and I will never go back.

Best Investment for your Preschool Business

Aug 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We love Brightwheel for so many reasons. It's easy to use and, most importantly, definitely serves its purpose: keeping our parents connected to their children throughout the day.

Cons: Honestly, nothing! This program is so intuitive, and they have thought of everything from both the school and parent perspective.

Overall: Brightwheel has been great. One of the best decisions I made for my school. It keeps our parents connected to both their children and the teachers.

Fabulous app for daycares and preschools

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Brightwheel makes it easy for teachers and parents to communicate, receive photos, videos and up to date information for their children. Parents can download photos and videos of their kids as well as keep up on their daily life in school. As for the Admin side of it, very easy to use and enter students information, move children from classes and use it for billing. They are trying to regularly make and add improvements.

Cons: Being on the East Coast and the Brightwheel team on the West Coast, it makes it difficult to communicate with them if you have an urgent need. Messages aren't read or answered in a timely manner, but hopefully they are working on improving this as well.

Overall: Parents at our school love Brightwheel and so do we!

I own a home daycare and this app has virtually eliminated paperwork for me.

Jun 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how easy it is to use! It has everything I need as a daycare owner. No more handwritten daily sheets for each child, no more paper invoices or receipts. The families and I love that we can do our billing digitally! That's my favorite feature. I love how I can set up payment plans for each child and invoices are automatically sent. So it's a set and forget it type of system which I love because Its less work for me! Normally I have a few people each week who forget payments and with this app I've been getting my payments on time, even early! It's convenient for everyone! If a child is out sick on a payday then the parents can pay without driving to my home to pay me on time. I love it, they love it! The parents have been ranting and raving about how much they love to see what their kids are doing during the day and what they are eating . It's truly been a lifesaving app. I'm a subscriber for as long as I'm running a daycare!

Overall: Saves me so much time, less paper, convenient, on time payments, organized book keeping and attendance, attracts new families

As a director, this is an excellent tool for me to know exactly what is happening throughout the day

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of check in/out including marking a child absent; sharing pics/videos; the ability to send private or group messages; the ease of moving a child's record into another group/class; Room Check feature that allows director to see total attendance by rooms/groups at any time

Cons: I don't know a way to maintain a child's activities once the child leaves the program. When I delete them from the class, I have no remaining record of past activities, etc. Maybe that is a feature that I don't know about.

Brightwheel fan..

Aug 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love that I can safely communicate with my clients. No more hand written daily notes and being able to send updates about their child's day has been wonderful. My parents are loving it!

Cons: I guess it would be the billing part of brightwheel. I've found it to be a little confusing and at times time consuming. But it looks like they are working on changing this. Great customer support!

Overall: My overall experience has been fantastic. The customer service is prompt and extremely helpful!! My families love the app as well. It's made my job a little easier as a home daycare provider for over 18 years and that's very important to me!! More time to play and teach! I look forward to seeing what's to come in the future!

Amazingly helpful!

Jun 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use. The parents understand how to use it without much guidance. There are so many possibilities for helping manage the program.

Cons: There's not really any cons. Anything that was an issue we adapted to fit our business model.

Overall: We needed an app to help manage our children's program for our karate school. We pick up from various schools in the community and needed something that could be connected and reduce paperwork. We also wanted to give parents a window on their kids progress in their karate training. This app provided all of that plus more than we expected.

Recommendations to other buyers: A way to deactivate the kids without deleting their account. We have had several kids who have left for various reasons and we still need their information but do not want to delete them.

Loving Brighwheel!

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is outstanding, they respond within the day (usually within hours!) and are always helpful and friendly. The app itself is great for the parents and staff, and the campers love having a profile picture of themselves and taking photos throughout the day. I can have a room with all campers for the week, and other rooms with the campers divided into age groups, which helps my counselors a lot. The billing is easy to use and I'm looking forward to our first round of invoices.

Cons: I've talked with the team there about a couple improvements to billing, just to make it even more efficient, but it's wonderful as it is.

Overall: We use Brightwheel for camps at Adventure Science Center, where we have up to 90 campers per week. We use 4 iPads throughout the day to access Brightwheel. The app allows for easy check in and out, lets the parents see photos throughout the day, and help keep billing and attendance simple and efficient. We love the layout and ease of use. I also like the message function so parents can send notification that their child will be late or absent.

Brightwheel has been extremely beneficial in communicating with parents and families.

Jul 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love the ease of being able to send a quick photo or a message to parents or family members. It's so easy to be able to share pictures with families so they know how their child is doing throughout the day.

Cons: I wish brightwheel's messaging feature was a message feed instead of having to go to a sent box and an inbox. It's hard to go back and forth to see what the message was/when it was and whether it was replied to or not.

Overall: The ease of communicating with parents and families!

Absolutely love the app!

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I love watching the photos and videos of my daughter shared by her school throughout the day and see her engaging in school activities. Daily report and feeds are handy to get a overall view of how she is doing at school. I use the messaging system a lot to communicate with the teachers as soon as I remember something than having to wait until the next day. The payment system also works amazing.

Overall: Love it, can't image going back to paper reports.

Cons: I think the app meets all my current needs and I am very happy with the features but there is a lot of scope for feature addition.

Overall, this has been really useful for us. We only need the basic features so far.

Jun 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: We use the check-in/check-out feature. We can see who checked out the child and download the times for our own billing purposes. It is simple and easy to use.

Cons: Adding parents has proven difficult. We would really like to be able to do this from within the tablet function vs in the computer background. Getting parents signed up with their own codes has proven troublesome for us.

Overall: This software gives us a digital way to track when students arrive and leave.

In the 2 years I have used it everything runs smoothly and helps me keep up on the kids activities

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So simple to use and easy to access. Keeping the parents up to date through out the day really helps pick up time run smooth.

Cons: I don't like that when I send a message out to parents I can't see if they have opened or got the message.

Love the pictures, love that everything is all in one place.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That everything is in one place,no more searching through text messages. And I love going through all the pictures.

Cons: I like everything, there is literally nothing vad about this app. Ive never had a problem loading it

Capterra-loader

Fantastic Product

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As a parent, I am so grateful that this product exists. It helps so much to be able to see pictures of my child throughout the day and receive important notifications from his teachers.

Cons: I cannot say that I have found any shortcomings with Brightwheel. It does not do much, but it does not need to do a million things. It provides a simple yet invaluable service.

We use this platform for our preschool.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it keeps families up to date on an hourly basis, if wanted. The pictures are exciting for parents tor receive during the day, and the daily routines are good to know (when did my child nap, eat, need a diaper change, etc).

Cons: Using it is not always accurate in terms of timing. It's hard to stop watching students to input the time of a diaper change. So often the times are not correct - close but not accurate. You have to input things as you go through the day, and sometimes you don't get to input everything.

Brightwheel is a Godsend! I use it daily in my home daycare. I have received amazing support too!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like that it's very easy to use. I also like the wide variety of things I can record through it. It has been especially helpful in documenting daily activities for the infants.

Cons: I wish there was a way to input daily information on my computer like I can with my phone and ipad. I also wish there was a way for parents to communicate with me through Brightwheel.

Overall we like this product and our parents love it.

May 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We really like the way this helps us stay organized. We have families and staff check in to track attendance and hours. We use the billing feature which is very well designed. We also like the communication feature for parents and teachers.

Cons: Customer support is weak. I think the people want to help, but they are obviously inundated with questions and try to get through them so quickly, they miss things.

Overall: Organizational benefits are great. Parents love it and so do teachers. I think it makes our school look great.

Brightwheel, Love,Love,Love It!!!¿¿¿¿

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: How easy it is to understand and navigate in the program. Their Demos are amazing and very helpful!

Cons: Nothing that I can find.

Overall: What an amazing way to keep up with my kids, NO PAPERWORK!!!!, the few parents that are trying this out with ne love it. Easy to keep up with their babies through out the day. If you have a daycare, day center, or even baby setting, i promise you will love this App. The easiest thing i have found by far.

The customer service is above and beyond. Really, really helpful and prompt with answering any questions or looking into any problems you have.

Keep up the Awesome work Brightwheel staff!!!! ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿

Recommendations to other buyers: I woyld recommend it for every Daycare. I honestly hate paperwork, id rather spend my time with my babies in my daycare, and with this software, they make it so darn easy to click on what i need to revord and its done. The kids love to see themselves in pictures that i put on there. They know that their momma or daddy will see how and what they are doing. Love the messages back to the parents. So EASY!!!!

Great app for large preschool

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how user friendly it is! Messaging and billing are super easy.

Cons: I wish we could delete old students or change their status so that they wouldn't pop up

Overall: Teachers, parents, and myself (director) just love it! Very user friendly. Customer service is friendly and helpful. Definitely worth the monthly price for our large preschool

This is an incredible app. I'm able to pull up daily reports and pictures of my kids day.

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This app is so great. It really helps me have a good conversation with my kids every day after they get home from daycare because I know what they worked on that day. We also get to see pictures of the kids in their element without us there. It's awesome.

Cons: My least favorite feature is the fact that I don't get to see previews of the messages or pictures and instead I have to open the app every time I want to see the latest updates.

Better than most!

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The UI is nice and clean (and intuitive), and has more features than other apps I've used, like saving pictures and videos, messaging the teachers, alerts, etc.

Cons: It could still use more development. You can't see complete threads/exchanges when messaging the teacher. But other than that, it's great.

Overall: I got to see great pictures of my kid (and save them to my phone), and quickly message his teacher if I need anything. Their alerts also surface on my phone, which is a great reminder tool!

Great tool for Nannies too!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I am a Nanny in Dallas. For years I have used pen & paper to help record things for parents reference later. I wish I had found brightwheel sooner! I can easily select meals or snacks, and easily input the exact things eaten for each meal & snack time. I record our activities and love that you can post photos of the kids in action! Nap times & diapers are also easy to record, and great for parents to be able to look back at when I have left for the day. Thanks Bright Wheel for the great app-- I look forward to using it with all my families moving forward-- and will recommend it to everyone!!

Wonderful product!!!

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Check in so easy!

Parent communication.

Cons: My only complaint is that it does not add up all of the students who are present total. You have to use the total from each room and add them together to get the overall total.

Overall: Brightwheel makes the check in process to our extended day program so easy! It has helped organize our program and made it easier for parents to sign their children out. I love the new features added this summer, especially the QR code for sign out! I'm really looking forward to using the app again this school year :)

I am really enjoying using this app in my daycare and my parents really enjoy it too.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to use. It saves me time, using the app instead of paper. Its got all the features I need for my business. It's free!

Help support is always available andf able to help.

Cons: Sometimes when the system is down, it can be a hassle but it all works out. No big deal.

Loved this reporting software!

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its customizable, and is easy to use. Different rooms can coordinate and log information on the same or different children.

Cons: Not being able to log on the computer was a huge buzzkill. I could log things so much quicker, but it is only avaiable on devices.

This app understands the needs of both parents and staff. It empowers both to have control & access.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: This app allows open and transparent communication between parents and staff. It is reassuring for parents to actual see a snapshot of their child's day. I give this app 5 stars in all categories. It would not accept the star rating. :/

Capterra-loader

GREAT Classroom Management Tool

Sep 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of usability, simple interface that it easy to navigate, and communication tools that send messages to parents right away.

Cons: Customer service isn't fantastic, unfortunately, and being able to bill siblings together would be wonderful.

It is so much better than all the paper reports

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The parents love the updates and the pictures! Easy for the staff to use. As director I like getting ALL the notifications so I am always aware of what is going on.

Cons: We have been using bright wheel since January 2018. We have had no cons so far. The parents have had no complaints either

Overall: The staff and parents are all enjoying the ease of its use and being able to communicate privately with out using our personal texts

Awesome and helpful App!

Jul 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that we have gotten away from the paper rights outs of daily routines for our kids. We can track everything we need which parents enjoy as its right at their finger tips.

Cons: Only Con we have found is that when we send out comments or notes to parents they can not respond through the app.

Overall: We are a childcare facility and absolutely LOVE this app! We decided to give this app a try to get rid of our paper waste. We use to send home daily reports and soon I would get calls at night as parents either lost the papers or they would forget at the center. This App has not only made it easier for my staff but also my parents. They have enjoyed this so much as they can keep track of their kids all day and get pictures sent to them throughout the day.

Recommendations to other buyers: This had made our life at the center so much more efficient and more effective in keeping our parents up to date on their child/children

Great tool for any School

Aug 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much offered with Brightwheel and parents and staff can use it and enjoy it.

Cons: The times the system is down and it takes awhile to reboot.

Overall: It has been a joy to have access to this resource and to make it available to our families and staff.

Perfectly easy

Jul 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very user friendly. My parents love getting the instant feed back on their kids through out the day. As well as less paper being used on a daily basis.

Cons: I can't say I do have a con. Not that I have come across yet

Overall: One of my parents saw the app on shark tank and instantly installed it. I printed out the link paper for my other parents and everyone has had nothing but good things to say about it. Looking forward to keep using as my child care grows.

I use this for my family day care. It's quick and easy.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My parents can autopay or pay electronically. They know when another family member has picked up or stored off their child.

Cons: I wish there were a few more functions in the app that are available online but I understand the limitations.

Amazing App - Can't Live Without It!!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: "Overly transparent" and "addictive" are the most common words our parents use to describe Brightwheel. We use this program in our center to keep in contact with families of over 100 children. It's been an amazing asset to our program that sets us apart from others in the community. We have used the program since we opened and it is as easy to manage for one child as it is for 100 children. The development team is very responsive and are constantly adding wonderfully useful features.

Beats anything else out there by leaps and bounds

Oct 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Continually adding new features, highly responsive to customer needs, excellent interface.

Cons: No complaints.

Overall: I have been with Brightwheel for several months, using their attendance and emergency information features.

I just began using their payment and invoicing options as well. I cannot give enough praise to their customer service. They are speedy, polite, and responsive to my needs. They keep adding new features, and the interface is intuitive. Love it.

Wonderful tool for in-home daycare providers!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: As an in-home child care provider who has been caring for children for 32 years, I was so excited to find this wonderful tool. It makes life so much easier for me, and is a wonderful way to effectively communicate with parents about their child's day...and for them to communicate with me. I have been highly impressed with the customer support I have received from Brightwheel. Any time I have a question or offer feedback regarding my experience, they respond quickly and thoroughly. It would be helpful if there were additional options in formatting attendance reports and the like, so that is why I gave that area 4 stars instead of 5. However, I do understand additional options are in the works, which is a great example of how the folks at Brightwheel are responsive to their user's needs. Thanks, Brightwheel, for providing such a useful and efficient way to help me improve communication and record-keeping for my in-home daycare!

I'm in love with this product!

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I think the fact that it's free is amazing, and that it is an all in one, easy to use tool. It's helped us save so much time!

Cons: There are some quirks here and there with the program but customer service is always right on it helping us figure out what's going wrong and they are always improving.

Overall: I love this product! I was using another product that basically took pictures only and it was costing me $100/month. Then I found brightwheel and it does SO MUCH MORE for FREE. My teachers love using it, and my parents love it! It has made our preschool even better! It's easy to use and has everything we could need. I'm excited for some of the advanced features coming and I'll be more than happy to pay for those. Customer service has been excellent. I just can't say enough good things about this product!!

Recommendations to other buyers: Love it! Can't wait to see more features!

Awesome app, very easy to use takes no time away from kids or your day.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ability to engage and keep my parents involved in their child's day. The ease of updating for multiple children at once is a major time saver. The app allows for no paper or missed updated to parents.

Cons: Sometimes it would be good to speak directly with customer service support on urgent matters vs. Email only support.

Overall: Daily updates to parents of my clients.

Brightwheel is Awesome

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: In time information to parents

Cons: Can't communicate between teachers only in regards to children not just one at a time

Overall: I am a licensed home childcare provider and this app sets us apart and helps new parents with transition. It keeps parents envolved. And helps me as owner keep up with what my employees are doing with the children. It's GREAT!!!

Recommendations to other buyers: Marketing to childcare providers to use this needs to be shared louder.

Game changer for our preschool!

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: "This is incredible! We are so glad we chose this center!"

These were the first words out of a new parents mouth as she completed her orientation at our preschool! Brightwheel has literately been a game changer for our center! We have saved time and money using this program and our parents and kids see the difference!

Parents are able to adjust pick up time for their children by checking to see if they are sleeping or about to eat. They are also able to keep up with their child and have a sense of safety because they can see that their child is being cared for. It helps new moms and dads leave their children in our care for the first time with less tears because they know they will be connected to them throughout the day.

Our kids see the difference as well! Less time filling out paper daily sheets means more time doing art and playing with the children!

Finally, our budget sees a difference! With a preschool our size, (150 kids) we are saving over $200 a year on not printing daily sheets! This is huge!

Thank you brightwheel for all that you do! Our staff love this program, but most importantly, our parents love this program!

I LOVE Brightwheel!! Finally a simple, fast, but powerful app.

Jul 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've tried nearly every app or software available for daycare centers, and all of them fall short in some way. Brightwheel is a breath of fresh air. Finally a modern app that is fast, easy, and actually enjoyable to use. My teachers love it - and learned how to use it so quickly. And my parents love it even more - I've gotten several new families who joined us just by hearing about Brightwheel.

The biggest thing is that Brightwheel is all in one. It has the best daily sign in we've seen, but then it also takes care of all our logs, our parent messaging, and does billing too. The photos are so easy to tag - feels like a fun photo app, and so much faster than anything else we've seen.

Lastly, their support is incredible. I had one question, and they responded right away and then even offered additional help.

I recommend Brightwheel to all daycares that I come across. I always say, "just try it, and you'll see!"

Pros:

-Best set of features

-Fast and simple

-Only thing I've seen that both teachers and parents love

-Beautiful design (not clunky)

Cons:

-More reports: The check-in reports are great. I've asked for more reports (ex: incidents).

LOVE brightwheel!!

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Brightwheel has been a game changer for us. Instead of sitting and entering checks every week into our accounting system, I get to spend my time planning activities and hanging with kids. It's like a weight off my back... no more trips to the bank, no more asking parents to fix mistakes on their checks, no more printing off receipts every time a parent requests one... I LOVE it! I look forward to more and more features as time goes on.

Very happy to have found this app.

Apr 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's much quicker to post activities. I don't have to try and remember everything the kids did during the day for the parents at pick up. It's given to them real time throughout the day.

Cons: I have trouble with some features when inputting data online. The drop downs don't always work. The pop ups don't always come up. It's a bit frustrating..

Overall: I've been a home daycare provider for 24yrs. I have been printing forms and trying to remember what each childs done during the day for the parents. Much was forgotten to fill out on the forms and not told to the parents. Brightwheel has made my days so much easier. My daycare parents love it so much!!! I'm thrilled with the billing since I've done it by hand in ledgers.

Recommendations to other buyers: It's got some glitches, but over all it's amazing!!!

Nice Little Way to Monitor Daycare

Jul 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This program had functions like viewing pictures throughout the day and it also tied into the center's finances so we could view bills.

Cons: The program is still dependent on human data entry so there could be mistakes or lack of activity, integrating more automated processes would be ideal.

This is a great app

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My favorite part about this app is that I now get pictures throughout the day showing me what my son is doing at Day Care - it's great to be able to check in once in a while without something as intrusive as a camera in the day care. It's also a good way for me to remember what supplies the day care needs without me having to remember anything or bother the staff. It is also super easy to use - just open it up and scroll on through. If this app is still being developed, one thing that would be nice is if I could change a setting to hide/skip certain information - for example I don't need to see all of the postings about going to the bathroom or eating. I realize that some parents want to see this - for me personally I'd rather just see the pictures and any notes from the staff where they need something from me. I also wonder if there is a way I can flag certain pictures as favorites, so when people ask to see pics of my son I could show them the ones I flagged as my favorites. So those are two suggestions for developing the app, but I think it is already a great app as is. Thanks!

The teacher/parent side is fantastic. The functionality of the administrative side need lots of work

Jul 26, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The teacher/parent communication piece. Our parents love brightwheel. Our teachers are getting the hang of it. (I would like to see a more detailed incident report included who tended to the child and what treatment was provided.

The 1 on 1 customer support. Hadley is great!

Cons: The payroll process is completely unusable. We did 1 pay period through brightwheel and had to go back to our old process through our old child care management software. What would normally take me 30 minutes took about 3 hours. It was a nightmare!

Overall: Improved parent communication

Invoicing where parents can see their balance

Autopay option set up by families

I love Brightwheel!!!

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. And it includes all of the main areas we need to address in a day. It's even easy to invoice parents and accept payments. It makes me look professional and organized!

Cons: The only thing that I can't even think of is that when parents message they seem to have to put it under one of four categories. It would be nice if there was an "other" category . And I don't see a way to simply respond to a parent's message.

Overall: I have a licensed home daycare with 12 students. We don't usually do daily reports because they take too much time away from actual care. With Brightwheel we are able to keep parents in the loop SO much better! They are telling me daily how much they love this app!!!

Love this program!

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This app and program has really made my school more organized! I really love it! My Students families love the ease of online bill pay and keeping track of their child activities.

easy to use

Jun 29, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It looks professional. Families enjoy the ability to access and get notifications of their child's daily activities.

Cons: Was not able to capture all the functions I needed it to do, like track development progress for children to share with families.

Overall: accessbility

Service with a Smile

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

tech support!

willingness to listen to the tools the users want & need

Cons: nervous about the eventual cost passed on to the user

Overall: I thought about using brightwheel using last year but wasn't quite ready to make the move for my program just because making a switch is a big deal when it comes to family-oriented service providers. I told the brightwheel team that I would make the switch the following year once they made a few additions to their services and they followed through with every promise.

When/if a problem occurs, their tech team arrives impressively fast on the scene and provides a solution. So far, my staff and parents are very happy about the switch we made!

Recommendations to other buyers: can't say enough good things about the customer support

Greatest thing for the home daycare provider

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that I can see all off of the notes about my child from my app. My daycare provider just recently starting using Brightwheel and it's been great for her and the parents as well. She doesn't have to keep a notebook for each child and spend an endless amount of time writing notes in each child's notebook for the parents to read.

Cons: I can't seem to delete read messages so it causes a little bit of cutter in the app.

Overall: I just recently started using it since my daycare provider recently began using Brightwheel but so far it's been great and my daycare providers cannot stop talking about how much it helps her.

Love Brightwheel

Sep 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that everything can be done through this program. It has made my job easier as an owner and the parents absolutely love it. Especially the instant notifications and communication. The instant pictures are awesome too.

Cons: I don't like that customer service is all done through email. Sometimes I need an instant answer and don't get a response for hours. And sometimes I can't explain the issue completely through email to get the right answer I need.

Overall: I am not good with computers and was very nervous but it has been easier than I thought and now I can't live without it...neither can my staff or parents.

The best out there!

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's very user friendly and support actually gets back to you as they say.

Cons: Some needed features are being developed.

Overall: Stumbled onto bright wheel after finding nothing out here that fit my daycare admin needs that was affordable. Ever since then every step of the way has been amazingly.

Excellent Program

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: All the features to communicate with parents. Very simple and easy to use. Your team is very quick to answer any questions and when a suggestion is made your programmers are right on it to make it happen.

Overall: We are so grateful for this program. It has really helped keeping connected with parents and staff. We value this program and are so thankful it is free. The check in is great for me as a director to know how many children we have at any moment.

Recommendations to other buyers: Please stay free! We looked into many programs but they were all so expensive we are a small center and would not be able to afford monthly charges. Thank you for making early childhood education easier for us!

Amazing app for any child care provider!

Sep 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use!!!

Cons: There isn't anything I don't like

Overall: This app has made running my child care a breeze! Parents love to see what their kids do during the day and love how involved it makes them! It's so easy to use too!

Recommendations to other buyers: its a great organizational tool!!

Happy Mommy

Oct 11, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My 4 month old daughter attends a center that formerly used MyChild. I have the Brightwheel app on my phone. It's very easy to use, but it offers less features than MyChild did. I love how easy it is to save photos from Brightwheel to my phone, but I wish I had the ability to like or comment on the photos. I would also love to be able to enter my child's arrival information (last feeding, last diaper change, etc.) from home before I bring her in to daycare. I currently send that information to my child's teacher in a message, but without a sent mail box, I am unable to see if the message sent and I can't go back to check messages I have previously sent. I love the Daily Reports that I can view after my child is signed out for the day! It's so easy to see what's important at the end of the day! It's nice to receive a notification when she is checked in and out and if there is a new message. Overall, this app makes me very happy mommy!

Capterra-loader

Use for kids camp

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is so convenient. I love that there is a calendar on the app that tells you exactly what's happening so I don't have to keep it all in my head. You can keep an eye on your kids while they're at camp. You can check them in or out on the app and make payments if your school uses the brightwheel payment system. I love this! Very user friendly.

Cons: I haven't run into anything yet that I don't like. I haven't had the chance to really utilize it yet, but I already like it more than remind and class dojo.

Good experience!

Aug 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: That is easy to use! it¿s not complicated at all.

Cons: The price I wish they had low monthly plans. I¿m a daycare provider and I only have 1 child enrolled in my care so it¿s alittle to highly. But other than that it¿s a great app!

Overall: I love this app! It¿s so easy to use. I tried the free one and the parents loved it as well. :)

Great App for Daily Reporting in Child Care

Feb 29, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use brightwheel in my in-home child care business. It is a great way to keep track of each child throughout the day. It is easy to use and saves time and money in comparison to paper daily notes. The parents love being able to check the app to see what their child is up to during the day, how well they are sleeping, eating, and what activities they are participating in. Parents enjoy seeing pictures sent to them of their child participating. When using speech to text, it's a fast way to make notes and keep anecdotal records of children's development. There are a few features that I would like to see added, such as push notifications, and customizable daily reports for parents, but overall I would recommend brightwheel to any child care facility who would like a simple and professional looking daily reporting system. Customer service has been very responsive to feedback and it has been a positive experience to interact with them.

Absolutely Amazing

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I own La Casita Family Child Care,LLC and recently had to cancel my childcare management software to something more suited to my industry and size of business. This is the first that I feel has the parent and business owners experience in mind. It fills a niche that until now has been focused on food programs, and large organizations. I also love the ability to scale up as my business grows, communicate with my families in real time, and show families just what goes on during their child's busy day. Did I mention the billing feature? I am so happy I found this. If cost is a concern, it's free. Need more options? They offer premium service now too. It came along at the perfect time and I think it is far better than Minute Menu Kids Pro and KidKare. I tried them both. I looked at EZCare2 too but it didn't have my business type in mind. Thanks for having the courage to serve this overlooked market. I'm sold!

Private facebook for childcare!

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Staying connected during day with notes, pictures, and messages that are private to our family

Cons: On messaging, you can't see what you wrote when teachers reply (feed only teachers reply so it's hard to follow when 2 parents write questions)

Overall: I have 3 boys attending an early education program using bright wheels. It has been a fabulous way to observe what they're doing and stay connected while they are at school! I love being able to message teachers without having to call, as it's less disruptive to them. It's a fun and efficient way to communicate!

Recommendations to other buyers: Create easy way for whole program message

Must have for your center

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of use , constant contact with the parents, eliminate paper

Overall: I was looking for a software program for my center and happened on to Brightwheel. I couldn't be happier ! It's ease of use for staff and parents is perfect. They are always improving and very responsive to concerns and/or ideas. I seriously do not know what I would do without it. As a director I am at meetings and the office frequently and it is such a peace of mind that with the app I know exactly what is going on to room ratios at all times! The billing option too -- no more paper bills !!

Recommendations to other buyers: I don't know what I would do without it

Best app for keeping in touch with parents and grandparents!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and so convenient!

Overall: This is my favorite app! All my daycare families love being able to check in and see how and what their kids are doing!

Capterra-loader

Great for child care

Aug 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked how easy it was to communicate with the parents on this app, as well as post pictures in real time.

Cons: It would glitch, a lot. Students moving from room to room would often freeze on the app, or if I check someone into my room for one day, its hard to remove them from my rooster.

Overall: I liked using Brightwheel. For a first time user, I was shocked at how easy it was to accumulate to this new system, and we had just a few problems over the course of three months using it. So overall it was a good experience.

Brightwheel advantages

Aug 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Cost

parent portal

electronic invoicing

online payment

Cons: Different way of thinking than our previous software

Good. Still learning.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and The support staff is a great and very encouraging. Teachers are excited to use app for communication with parents. Love parents being able to pay online and sign in thru iPad. Also like having several different sign in options.

Cons: No credit balance and having to use excel for reports....they are working to implement credit balance

Overall: It is our entire communication system with parents and also includes payment options and great sign in/out options.

Cannot say enough good things about this app!

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love that I can get a quick snapshot of my infant daughter's day just by pulling up this app. Daily pictures are obviously the best part! Totally brightens my day at work.

I also like that I can easily make weekly payments through the app without having to make sure I have my checkbook with me.

Cons: I have not run into any issues yet, but I'm not sure my provider uses all the features it has to offer. But no complaints from me so far!

Great App to use for a small school

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The video feature is great. I like the ease of the app and how self explainotry it is to use. Parents love it.

Cons: It's a bit pricy. Besides that, app is great.

Overall: Great app. Easy to use, and helpful customer service if you need it. App has some great features including photo and video. This is great for parents who want to experience their child's day. My parents love the photos and updates we send. They also love the messaging feature and it's somewhat interactive because parents respon to pictures that we post. Overall great app.

We Love Easy!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use for both users and parents. Works on Android and IOS platforms. They are continually adding features to their software. IT IS FREE!

Cons: Wish it had more detailed lesson plan component to it. It might be coming up in the next set of features due to come out.

Overall: I have been tasked in finding a software to make managing our preschool classrooms and child care rooms more efficient and parent friendly. Brightwheel seems to have it all!

We have not used it yet at our facility but I'm excited!

Brightwheel has been an absolutely outstanding app for my company!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The app is extremely concise and easy to use, but it also contains a massive amount of data and functionality. My company uses it to log attendance and info for over 1500 kids spanning across 70 elementary schools and it works wonderfully.

Cons: The only cons I've ran into are small tweaks or features that I wish did exist! This company is very young and I'm excited to see how much brightwheel can improve and get even better over time

Great Customer Service

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

No fee for basic service

Sign in-out feature

Premium service that includes great options for staff tracking.

Cons: No phone number. Sometimes you may have a question and not want to wait for an email answer.

Overall: I am so excited to have all the parents in my program use this service. After talking with Kevyn I was inspired to share the service with my colleagues.

Recommendations to other buyers: On this page the industry selection should include childcare. Education and childcare are different industries.

Saves time, money and sanity!!!!

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and money saving ability. Paper saving and real time.

Cons: Messages are more "detrimental" than just wanting to send a quick note.

Overall: I have only been using this app/website for 4 days and I absolutely love it. My families love it, be able to see what their kiddos are doing, eating, how sleeping and diapering. Real time! Option of catching up when a little too busy to put an activity in right away! If I had a child in care I would be 100% behind this app. As a provider I am 150% behind this app!

Excellent Experience

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The billing and invoicing features are AMAZING. Simple to use, reliable, and timely. I receive payments in my account within 2-3 days (usually next day) of a parent making a payment. The customer service is also exceptional. They respond very quickly and always have thorough pertinent explanations that give you exactly what you asked for.

Cons: While I love the billing side, I'm not a fan of the parent communication feature. Compared to another product I use, it is difficult to navigate and almost impossible to get an overall overview of your group. I wish that you could access and report on the parent portal on the desktop instead of being limited to the app for that feature.

Overall: Electronic billing, with easy to use exportable reports

From Set up to Daily Use Excellent App

Aug 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We love the quickness of being able to connect with our parents about their child's day. We love the support program! We had questions answered any time we had them. We love the updates too! They are always looking at how they can improve the app for their customers.

Cons: I wish we could use it to send attachments or newsletters.

Overall: I have MANY happy parents and staff.