Who Uses This Software?

Visitor and contractor management market


Average Ratings

366 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    Free trial then pay based on visitor usage
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Sine
  • www.sine.co
  • Founded 2013
  • Australia

About Sine

Trusted by JLL, Vodafone, GE, Comcast, DHL, Qantas and thousands of organisations globally. Complete workplace software for visitors, contractors, staff, students & couriers. Busy, repeat users can "check-in" using their smart phone, hosts pre-register guests in advance and get notified via SMS, email or the Sine app on visitor arrival. Instant set-up, easy to use with all the hardware provided via our online global shop. 24 hr support and 30 day free trial. No credit card required.


Sine Features

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Booking
  • Sales Management
  • Staff Management

Sine Reviews Recently Reviewed!


Sine Feedback

Oct 10, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

Cons: Sometimes the system/ipad freezes and has to be reset.

Overall: Although our BM had seen this software in action at a conference, I had not, therefore came into the trial as a 'cold' prospective user. The first thing I would say is that I would have preferred some personal contact. Although I have set up the system, I can see from the videos online that it can do so much more. To have someone visit our site and chat about our wants and needs, would be fantastic. The questions I have asked have been answered via the chat facility relatively quickly and have been helpful. On the initial set up when I couldn't load the graphics, the assistance from Sine was much appreciated. Now that we have had it up and running for a period of time, a personal visit to our work site would assist to see how we can set things up better or to a greater efficiency level with compliancy issues being of utmost importance in work areas. The signing in process may be improved by synchronising sign-ups whether by the app, PC or ipad, rather than just by the point of sign-in. With the number of visitors now using this signing in management program, our Reception area has become streamlined with its point of entry to the school. There is now a more professional look in this area. The dashboard facility assists with statistics and queries as to who is on our premises at any one time. Having the ipad available, a portable device, will no doubt be of great assistance during an evacuation should there be one, instead of taking out hard copies of visitors books. It would be good to have a greater number of visitor types available (5 is not enough in a school).

Recommendations to other buyers: Would like the system to be synchronised so that information is the same if people have signed in via PC, ipad or app, rather than whatever system is used to sign in has to be used for signing out. Sometimes when the system has frozen on the ipad, visitors have needed to be signed on through the PC, and when the ipad is up and running again it would help greatly if they could then sign out on this device. We are trying for the system to be used solely through the ipad.

Vendor Response

by Sine on October 10, 2016

Thank you for the review and excellent feedback Helen. Great to have St Peter's Woodlands on board.
We'd be happy to assist with any help you require, to help you get the most out of Sine.
You can reach our customer success team via online chat, phone and email support any time, and full support guides via https://help.sine.co/
Please ensure you have the latest version of iOS and SinePoint Pro on the iPad, and all should work as normal.

Solid base, with some hopeful features...

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Looks professional

Report can be run on who is signed in

Global access to the dashboard

Cons: Takes too long to sign in and out

No one ever remembers to sign out

Overall: Many problems were encountered when setting up the accounts, to begin with, but this was all solved with assistance from the customer support.

I would highly recommend here that extra time is spent understanding the client's requirements, and working with the client to make the system workable.

After weeks of frustration and wanting to scrap it and get a refund, 1 call from customer support was able to get it running how we needed, and has made me a supporter Sine!

Since the end result is a partnership, I would have preferred not to go through the run around first...

Overall the software is solid, and a great base on which to build.

My only feature requests would be:

1. The ability to have 1 site and the sign in steps differ based on visitor type. For example, we do not want a badge printing every time we have an 'Internal Courier' arriving in the office. They come 6 times a day, and it is a waste.

We also want the 'staff' to have easy steps.

At the moment we are running 2 sites, but this is not ideal.

2. Ability for staff to sign in via the iPad. We have 2 staff that do not have smartphones. This means they have been logging into the online portal, but this is not ideal. We want them to be able to sign in via the ipad, and the photo to be kept on file.

3. Auto Sign in and out. When people leave the office we want the app to auto sign them out, and when staff arrives (Who have the app on their phone), we want the app to auto sign them in.

With these additions, the system would be exactly what is needed in our industry and would be a great tool that you could sell to all other companies in our field.

We all have minimum government requirements for security, and with these enhancements, your system would meet them all, and be easy enough to use that it would be able to be marketed to our sector.

In conclusion, the system has a good foundation, and I look forward to enhancements in the future!

Recommendations to other buyers: Please see my initial comments on the first page

Vendor Response

by Sine on January 31, 2017

Thank you for the review Riccardo.
Lots of new features are on our roadmap focused around visitor types that will allow for improved functionality.
Great to hear our customer support team was able to resolve some early onboarding issues, and you can reach our support team anytime via online chat on our website or the Sineweb Dashboard, or via phone and email.
Great to have you onboard.

First Class Guest Management Software

Aug 29, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

Cons: There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Overall: We have been using Sine for around 18months now and have never looked back. Guests regularly comment on the platform and it's ease of use versus others they have experienced. The back end admin functionality is excellent and very user friendly.

Recommendations to other buyers: I investigated many other software providers and choosing Sine has proven itself to be the best decision I could have made out of all of the options trialled.

Vendor Response

by Sine on August 30, 2016

Thank you for the excellent review Karen and we appreciate your loyalty to Sine.
Sounds like you're using the full range of our features to your advantage, and please don't hesitate to contact our Customer Success team if you have any feature requests or further feedback.
We are discussing internally the courier/delivery button, and we'll let you know if this feature is released.
You can always capture deliveries by implementing a courier/delivery 'visitor' type. Let us know if we can assist.

Amazing solution from the Sine team!

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simplicity and reliability

Cons: None

Overall: Sine has enabled us as a business to have greater visibility on our workforce. We have hundreds of contractors and property agents, providing services to 200+ large industrial and commercial properties across Australia. Prior to Sine, all of these contractors would need to complete paper forms - imagine collating the information on these paper forms and the inefficiencies caused.

Sine eliminates all of this by digitizing the forms and at the same time, the powerful notification system of Sine Pro gives our facility managers real-time visibility on contractors/agents working on-site. In the event of an emergency, our facility managers can rely on Sine's messaging system to ensure alerts can be broadcasted to all contractors on-site, to ensure all personnels are notified and accounted for.

Whilst the system is already great, the team at Sine is even better. The adoption of Sine is literally trouble-free thanks to a great support from the Sine team.

Implementing Sine was one of the best decision that our company made.

Recommendations to other buyers: Keep up the awesome work!

Vendor Response

by Sine on August 08, 2016

Thank you for the outstanding review Reymond. It's been a real privilege to work directly with you and the Goodman team, who were all so diligent and thorough in assisting Sine in delivering a solution to help Goodman Property Services.
We trust you, your team and also the contractors are experiencing the immediate benefits and efficiency of Sine; and looking forward to working with you further.

Coworking studio visitor management - problem solved!

Oct 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

Overall: The entrance to our coworking studio is downstairs, so I setup Sine to serve as a virtual receptionist. Now we don't have a members 'Mexican stand-off' over who's going to answer the door every time the doorbell rings. Instead, members get a push notification from the Sine app advising if a visitor has arrived for them. As the Studio Manager, getting a push notification when a visitor arrives means I can immediately call them to make arrangements if I'm often offsite. Having Sine has improved the community, improved communication and improved how I managed my customers, visitors and contractors. Sine is now on the list of benefits of working from That Space Coworking.

Vendor Response

by Sine on October 31, 2016

Hi Josh, Thanks for the great review of Sine and glad it's simplified the hassle of who's turn it is to get the door at the coworking space.
We're always introducing new features, particularly to our reporting and host functionality; so do keep an eye of for these, but we'll send you an update via newsletter too. :)
Great to hear Sine has helped improve how you manage That Space; and it's great to be a part of the thriving coworking community.

Stockland Review of Sine.

Sep 11, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like how it can send an email to the staff the visitors are seeing. I also like how it quickly prints off the visitor label.

Cons: When signing in guests manually we can not print off a visitor label.

Overall: Sine has been a great success at reception. Being a large company the staff love getting the email that their guests have arrived. It is also great as the receptionists to keep track of who has arrived, where they are from and who they are seeing. Sine is easy to use and very efficient. We have had very little issues using sine.

Recommendations to other buyers: To be able to print off a visitor label and make the search icon bigger when searching to find which staff member you are looking for. Nine out of ten visitors ask what department the staff member is in when they can easily just type in their name.

Vendor Response

by Sine on September 16, 2016

Thank you for a great review Meg, and it's been great working with all the team at Stockland Australia.
The good news is you can print a visitor badge when using the web check-in. Please view the help guide at https://help.sine.co/knowledge-base/mobile-and-web-printing/ on how to 'Activate your iPad as a print server'.
Excellent to hear you and staff are happy with the functionality of Sine, and all feedback, be it positive or suggestive is passed onto the Product Development Team.

Use it for Asthma Swim Program attendance tracking, screen children's asthma control and surveys.

Sep 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use

Intuitive set up

Support team happy to work with me through several different possible options to allow a family of siblings is entered each Saturday as quickly as possible.

Support team fast acting through text, providing helpful links I could follow.

Support team called to go through what became a more complex situation after first few solutions didn't work, and were able to talk to me without tech jargon.

Love geo fence so families can't say they have attended when they haven't.

Gave us space to work out how we could use the software without pressuring us about the invoice and interrupting our service while we did some trial and error.

Parents love it.

Fast track codes are great.

QR codes are great, parents thought were really high tech savvy when we trialed those.

Cons: I know the software is not designed to sign in multiple children who might be enrolled with one parent with one email and one mobile phone number. I get normally this would be used for an adult signing in to a location. On this basis it is great.

For our purpose, not being able to log in once and for a parent to answer questions pertaining to each of their children is an issue. One potential option was for the number of visitor types to increase, so a family could log in to their own type where their check in form is customised for their children.

Vendor Response

by Sine on September 29, 2017

Appreciate the review and feedback Donna. Great to be working with you and Asthma Foundation.
We'll pass your suggestions onto our Product Team for something to consider.
Reach us anytime via support@sine.co or online chat :)

simple to use as a visitor, easy to manage from an administrators point of view.

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Visitors are identifiable with the sticker, visitors find it easy to use, hosts can work efficiently with the visitor management system. There is a record of visitors for emergency evacuation purposes.

Creating invitiations is an effective, user friendly, and efficient to use, when I am given a list from a host to generate QR codes for the visitor, which saves time for them.

Cons: When it comes to the' consent to provide further information' section, if a visitor reads it thoroughly then it resets to the home page after some time (approx. 1 minute) the visitor has to start again and input their details. Can there be a longer time delay, so the visitor can read the information without having to input visitor details again? At least 3 mins should be enough, to account for slower readers.

Overall: Verifying visitors onsite for security and evacuation purposes and also to aid in facilitating the ease of engagement between hosts and visitors.

Vendor Response

by Sine on January 20, 2018

Great review, Ben! We really appreciate it. Reverting to the home screen occurs after roughly 1 minute since the last touch interaction on the iPad. This is a security protocol but I'll pass your feedback onto our product team to consider.
Glad to read you're finding lots of functionality super useful.

Great system which could be even better if further customisation of sign in screens is granted

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: 1. Email notifications to host

2. Admin site allowing me to review checked in visitors and also check out visitors.

Cons: 1. Inability to remove email field from sign in screen and email wording from the field on the returning visitors sign in screen. This causes visitors confusion whether to enter an email or mobile number when returning. Also having the email option on the first time visitor screen results in a longer sign in process. We have the email as optional for visitors but would prefer the option to remove the field entirely.

2. The fact that I cannot amend a contact number on the back end of the system for a previously signed in visitor. Some visitors have entered an incorrect number on their first visit causing them to have to click first time visitor and do the entire process again.

Must Have App

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This app is on everyone's phone here at my company. It makes being out of town or away from the shop easier to keep track of everyone's time that they have worked and it also supports a photo mode and GPS mode to allow you to verify workers location to prevent someone from being late and clocking in early.

Cons: There is no way to confirm if someone is really working the time that they say or just sitting around lackadaisically. Of course you should be able to trust employees but that isn't always the case. on another note this tracks down to minutes on clock time when I usually just round off to quarters

Overall: This product keeps me from having to keep paper time cards that occasionally get lost and saves me time and the hassle of trying to figure out someones hours on the clock when they have lost their paper card.

Exceptional contractor/visitor management tool.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

Cons: It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

Vendor Response

by Sine on February 11, 2018

Thanks Sharon for the review. Glad to see Sine is working well for EthosEnergy. Perhaps ensure your iPad is running the latest iOS to see if this resolves the rebooting requirement.
Reach us anytime if we can help.

Great system, easy to use and manage

Oct 30, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Like the dashboard how simple it is for users to use, has heaps of extra features, mobile app checkins. Easy for all types of users to use

Cons: no mobile admin interface, in an emergency we need to have a big bulky device or laptop to login to the dashboard to identify contractors on site.

ID card printers can be problematic when on wifi and sometimes not print.

Overall: Easy management of visitors to our site.

Vendor Response

by Sine on November 06, 2017

Thanks Jonathan for the feedback. The SineWeb Dashboard is mobile responsive, and can be accessed on any browser via any internet-connected device. It's great for a quick snapshot of the activity feed or accessing an evacuation report. Give it a go and send any feedback to support@sine.co

Good for the young crowd.

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very pretty accessible and very easy to use.

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Cons: It requires you to enter in too much info. Questioning the client who their here to see or who their closer is, is not necessary . They will pick the person they have been corresponding with which would be me. They are not here to see me so the info they enter is inaccurate and useless and a waste of time. Taking a picture to me is not important. Most people dont like their pics taken. They complain how awful they look. lol.. And an email address is not important either. I think as long as it is time stamped and dated with a name would be sufficient. Just my thought :)

Vendor Response

by Sine on May 29, 2017

Hi Michelle, thanks for the review.
You can easily make some changes on your account to improve the overall experience. Host notifications can be optional, as can photo ID; and fields like mobile and email can also be optional.
Check out our online support guides for more help or reach our team any time via online chat. We're happy to help optimise your account.
https://help.sine.co/

SINE introduction has been a great fit, easy to use and received well by users

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sine is easy to use, for both the staff and visitors. It has options around manual check in, logging in at the SINE system and using your phone via the app. It is great when staff are busy, that visitors can just log in

Cons: When you manually sign people in - they are not remembered in the system. It would be helpful if you manually enter them in that they are also remembered, We have had some instances of low battery, of the system not charging and this caused issues.

Overall: With the manual system people did not want to use it - or did not complete the answers or put the information in the wrong spaces which meant you really didnt know who was in your building - with SINe - they have to complete to enter and you have clear concise information

Vendor Response

by Sine on April 09, 2018

Thanks Carolyn for the feedback. As long as you have the iPad plugged in, it wont drain your battery faster than it charges, so we recommend leaving it plugged in and charging. If there's anything we can do to perhaps make your check-in forms simpler, we'll gladly recommend it. The beauty of Sine is it's an easy and intuitive touchscreen interface that your guests should be able to navigate through. Let us know specifically where they're getting stuck and we'll make some recommendations :)

Your solution to risk management

Jan 17, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We trialled SINE during a quiet period which I highly recommend as with any new system, it takes time for staff and visitors to get used to it and therefore the sign in process was taking longer. You need to be able to guage if someone has a reading issue and talk them through each step though. Now that all our regular contractors and visitors are in the system and familiar with it, it is a faster process for them plus it allows the reception staff to carry on with other duties as they no longer need to attend to them. Managers and Security staff who all sit in different sections/buildings enjoy the fact that they can look up on their own computer and see who is on site or expected to arrive. The two main features of the system and why we were after an electronic sign in/out process is that: Visitors/contractors sign an acknowledgement of our 'terms of entry' which covers our WHS obligations. The system can also notify all staff and visitors of any emergency using the SINE system where they will receive an email and or text message as some of our older buildings do not have a PA system or EWIS.

Customer service has been outstanding and I have always been able to speak to someone straight away.

Vendor Response

by Sine on March 03, 2016

Awesome to see Sine has improved your WHS obligations and emergency procedures; as well as proven to be a valuable tool for your reception staff.
We¿re happy our Customer Success team was helpful in implementing the system into the organisation, and we¿re happy to help wherever required in the future.
Thanks for taking the time to review our software, and glad your visitor management and sign in process is faster and better than ever.

Sine 101- ease of use

Aug 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use on a working site - Any contractor that has used it feels confident to show a new staff member how to log in.

Cons: I would like to see Windows phone system compatibility, though I understand we are a minority.

Overall: I have worked with the Sine Team for a while now and find the system and the support team are first rate. Any issues that we have had were investigated and sorted out by the support team.

Vendor Response

by Sine on August 30, 2016

We're happy you've had a positive experience with our software and customer success team John; and great to your contractors have adopted well to the software.
We're always adding new features and listening to customer feedback and requests, and Windows Phone compatibility is something our Product Management and Development team are considering.
Enjoy Sine Pro and reach out any time with any questions and further feedback.

User friendly

Oct 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Frees up the receptionist time with not having to announce visitors. Reception does not need to be manned when visitors enter.

Cons: Every now and then it doesn't recognize a return visitor and all details need to be entered again, frustrating for the visitor.

Vendor Response

by Sine on November 01, 2017

Cheers Jane for submitting a review. If it doesn't take up too much of your time, the next time a returning user here doesn't seem to work, please contact our support team via online chat on the dashboard or 0881215956 and we'll help you troubleshoot in real-time.
Glad things are working well there for Rural Co.

From the start of installation the operation of the system has not faulted.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: 1.can accommodate the building requirments

2. Entering data into the system is quick and not complicated

3.Time & Photo ID of persons signing into the building and leaving

4. Mobile app good for After hours contractors entering and leaving building

5.Frees up time required to sign in/out contractors

6.Can identify Tenant & base building contractors

7.Linked in with CM3-inductions

e buildings requirements

2.Entering of contracto8.Reports of visitor movement

9.Several ways to sign in/out-Sine desk pad, mobile & QR code

10.Can send SMS, Warning & emergency messages to specific contractor mobile phone

Cons: If the contractor walks of site without signing out , the system does not inform or warn us(administrator) .

Vendor Response

by Sine on June 05, 2018

Cheers for the review and feedback, Kim.
Check out this guide on reports. Contractors who failed to check-out will have an Expired pass, which you can easily filter by. https://help.sine.co/knowledge-base/new-reports/
Glad to hear everything else has been helpful for you. We appreciate working with you.

Up until recently we have had nothing but grief with the printer not working.

Mar 26, 2018
4/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: It tells me when people have arrived on site. The stickers are a good idea.

Cons: I still don't know what I need to do when and if the printer will next go off line.

Someone came out a week ago to fix the printer issue and I don't know what the outcome was.

Vendor Response

by Sine on April 02, 2018

Hey Phil, Thanks for getting in touch. If you are having issues with your printer or any function of Sine, please contact us directly via support@sine.co or via online chat from our website.
We've been helping Seeley quite a lot with this printing confusion. All you ever need to do if the printer is offline is follow the steps detailed in this guide. https://help.sine.co/knowledge-base/reconnecting-a-brother-printer-to-a-cellular-based-ipad/
It'll get you back up and running in a minute.

Fantastic Visitor Solution

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer support is top notch! Every question and concern throughout our deployment has been answered quickly and accurately.

Cons: There isn't really anything not to like about this software. Some improvements on kiosks, when your guest checks in it would be nice for the notification of which kiosk they checked in at. On our campus we have 6 kiosks, guests sometimes check in at the wrong building. It would be nice to have a location which kiosk was used.

Vendor Response

by Sine on March 17, 2018

Awesome review Matthew. Thanks for the feedback. We hear regarding knowing which kiosk was used to check in and it's something our Product Team is currently thinking about. We'll let you know if it's a feature we release in the future! :)

Executive / Finance / General Counsel Review

Aug 11, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It sends an email to the person/s who need to receive it so we don't keep people waiting as often; and it means our receptionists can spend more time assisting those who come in and less time greeting people.

Cons: I've been noticing a lag time (not always) in the time it takes the email to reach my inbox; or the fact that if I'm not looking at my computer at the time, then I don't know anyone is waiting.

Overall: Not bad. Isn't as fast as I'd like it to be in reaching my emails, consistently, in a timely manner. Working with internal IT team to see if the glitch is at our internal end.

Vendor Response

by Sine on August 12, 2016

Hi Kimberley, Thanks for taking the time to review our software and nice to see overall its working well for you.
If email notifications to your hosts are delayed, remember your hosts can always download the free Sine Pro app, login with their host details and then receive instant in-app push notifications of their visitors arrival. This is faster and more direct than email notifications :)
The guide at the following link will help. https://help.sine.co/knowledge-base/host-notifications-on-sine-pro/
A full knowledge base available at https://help.sine.co/

Capterra loader

Great product

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple to setup and get operational and simple to use from the end point, The App for signing in works a treat for our contractors, also the email alerts when their is an issue like the printer stops helps us be proactive to fix. overall very easy to setup and deploy Recommend checking it out.

Cons: Jump in price between the Medium and Enterprise, another level for "large" I feel would be a good idea. for now the medium plan works for us, so not an issue, bulk SMS is another feature I would like to see in the future

Overall: We were looking for a local solution with better support when required, the support over the trial process was great, I was able to get answers to questions and was lots offered support to help me get going, with that in mind the setup was straight forward little support was needed.

We looked at Sine with the view that we could use to check in/out staff at a later date (via the app), helping us keep track of who is on/off site in emergency situations, the SMS function is a great way to also assist here for unaccounted visitors

i have had no issues using the SINE

Jan 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: easy to use as a daily returning user, easy access to check on contractors and other team members, all information is easy to upload and the set up is great for each centre

Cons: Overall there is no downside, the system does take a bit to load the information at the start, it would be great if once you started to type you number it remembered and finished for you

Vendor Response

by Sine on January 03, 2018

Thanks for the review Jo and great to be working with you. Reach us anytime if we can help. support@sine.co

Staff at Sine has been very responsive when contacted and the system is intuitive

May 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Set-up of the system was easy.

Online dashboard to monitor visitors and no need for reception to spend time informing staff that their guest has arrived.

Both staff and guests have been impressed by the look of the sign-in system.

Cons: The AD integration process was tricky and took a lot longer then expected.

We have experienced individuals profile settings have been reset around the time we were completing the AD integration e.g. delegates being deleted. The support staff have been frustrated that they have to go through the individuals account to reset the themselves as the delegate.

The other comment I have received from staff when we were testing the product was can visitor notifications be sent to all staff that are attending the meeting. At the moment they get around this by either emailing or calling the other attendees.

Vendor Response

by Sine on May 21, 2017

Thanks for the review Rebecca and appreciate the feedback. Great to be working with Dexus and please keep the feedback coming. We're happy to help.

Sine at the Sydney Cricket and Sports Ground Trust

Aug 12, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Integration with the BROWZ Contractor Management Platform

User interface is easy to control.

Cons: In ability to develop label layouts or size of sign-in image.

Overall: Very positive. Our venues are complex and operate 7 days per week. the Sine system allows our organisation to manage visitor access through multiple entry points effectively and efficiently.

Vendor Response

by Sine on August 14, 2016

We're proud to be helping you and the team at the SCSGT, Luke; and great to have you on board. Excellent to see some immediate improvement to visitor & contractor compliance has resulted from the implementation of Sine; particularly at a high-volume site.
Please send any feedback direct to us any time, as we're always considering customer feedback, feature requests, etc.

Great Software idea

Jun 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It allows our visitors to read and acknowledge digitally. The software is great for offices without a receptionist since I get an email to notify me when a visitor arrives. Provides a digital log of all visitors that meet our ISO standards.

Cons: Requires too much information when visitors sign in. checkout options need to be expanded. For example, our employees are required to check out their guests. But the only way to check out a guest is to either know the phone number they used or their email address. There should be a list of visitors in the building and I should be able to check people out like that.

Overall: Digital log and acknowledgment and notification of when visitors arrive.

Vendor Response

by Sine on June 28, 2017

Great to hear from you Kristy and thanks for the review.
Correct, a visitor can check out with their mobile or email; or by admin/hosts via the dashboard.
We don't provision check out via name, as name can occasionally be duplicative, whereas mobiles and emails are unique.

Glad you're happy overall and reach us any time.

Sine recommendation

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use, and potential for wider use than originally intended.

Cons: Need to update employee data via spreadsheet

Overall: Practical product and, in particular, good after sales service. The team cannot do enough to facilitate customising where possible, and also being open to specific industry development needs.

Vendor Response

by Sine on February 14, 2017

Appreciate you taking the time to provide feedback and give a review.
Great to be working with Seymour College; and we'll keep you updating as new features and enhancements are introduced.

User friendly

Jul 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The ease of use for most of our users. It is self-explanatory for our end users as well on the back end. It is user-friendly.

Cons: For this to be used as a sign in for our staff, we need to have a few features fine-tuned or added.

Overall: Accessibility and ease of use.

Vendor Response

by Sine on July 17, 2017

Thanks for the feedback and review Titi. Glad to see we're helping and reach us anytime via support@sine.co if you have further suggestions on how we can improve staff check-in workflows.

Making our life easy

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and gives you all information about the operators including location of their work. We also can monitor the time spent on site for each visitor and contractor

Cons: occasionally when it goes through update and we have contractors waiting to sign in. It stays out of action for sometime.

Overall: Easy to manage visitors and contractors. It saves us lot of time etc

Vendor Response

by Sine on June 05, 2018

It's been really nice working with you, Baldev. Thank you for the review and feedback. If your iPad is ever offline, contractors can always use our smartphone app to check in. Details here. https://help.sine.co/knowledge-base/checking-into-and-out-of-a-site-using-sine-pro-smartphone-app/

Great system and easy to use

Jul 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is extremely easy to set-up and use. Customers and clients have also commented how easy it is and the ability to sign in prior to arriving in the office is a great feature.

Cons: We have received a few minor complaints regarding logging out. Can a three letter recognition be implemented similar to the host field? Also, when signing in before arrival in the office, is it possible to have a badge printed prior to their arrival in the office?

Overall: We have now changed our reception from being a staffed reception desk to an unstaffed reception desk whilst still retaining a positive corporate image.

Vendor Response

by Sine on July 14, 2017

Awesome review Doug, thank you.
Depending on how your account is setup and your workflow you can print badges for future invites guide here - https://help.sine.co/knowledge-base/printing-future-invites/
Or turn on mobile pass printing too https://help.sine.co/knowledge-base/mobile-and-web-printing/
Reach us anytime via online chat or support@sine.co and we'll guide you through

Review - MDC.

Feb 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Its ok, but don't know why we still also have to fill in paper based registers as well. Doubling up of workload. Needs area for card numbers to be placed by visitors, so we can reconcile card audit at end of day.

Cons: Some people have put details in and when go to use it again details not there, so they have to restart again whole process. Seems to happen at times after a software update.

Overall: Some people visiting say question in contractors field a bit complex - also floor level only allows level 1 entry details. Stylus pen does not work on panel well.

Recommendations to other buyers: Have a bigger pad, placed in vertical position, maybe voice controlled questions if possible.

Vendor Response

by Sine on February 07, 2017

Thanks for taking the time to review and provide some feedback, Warwick.
We don't provide stylus pens, but reach us at hello@sine.co and we'll gladly make some recommendations on the best options. :)
Provided your returning visitors use the same mobile or email on the returning visit, their details will be remembered and pre-populated; offering a fast check in experience.
Our scan and track function would make card allocations a lot easier for you. View this guide and let us know if it's of interest. https://help.sine.co/knowledge-base/scan-track/
Also, any existing paper based systems and registers can be incorporated into our system. Reach us any time via online chat, email or phone and we'll gladly discuss where we can help.
Full support page via https://help.sine.co/

Excellent Job!

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and modify for our business needs!

Cons: We found the software to be very easy to use.

Overall: Excellent support and sales team!

Vendor Response

by Sine on September 13, 2018

Appreciate the review Dan! It's been great working with your team. Reach out any time :)

A Review of Sine.

Sep 11, 2018
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Sine has positively impacted our company sign-in and sign-out system. As far as documenting site visitors, this product is top-notch. I like that I can require every individual entering or leaving to be recorded and assure that they have access to safety training documentation. The layout is sleek and inviting. I felt it was intuitive and easily customizable as well.

Cons: We have noticed that while shifting from one office to other locations, the connection with printing devices seems shaky. Also, usernames might be a better route to go down, as opposed to entering mobile numbers or email addresses for access to Sine.

Overall: The cloud-based visitor management is ideal for smaller firms to midsize companies. It works well for an array of different types of industries, local and abroad. Visitor registration, auto-notification, badge analysis, and printing of badges is the name of the game.

Visitor Log for Mine Site

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This is a great tool for recording visitor and contractors reporting to our site, we can ensure that each person is recorded and has access to the site safety training document and to the safety data sheets for chemicals. The reports make it easy to retrieve data regarding past visits and hours onsite.

Cons: It takes a bit longer for visitors who are technologically challenged to sign in.

Overall: Experience was great, I set up the site easily, it's very intuitive. We are replacing a pen and paper system to log visitors and this system gives us more flexibility and value. The visitor log with it's notification and messaging capability make this a valuable tool.

Satisfied with Sine

Feb 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: A great system - love the app. It would be good if there was a management app which could be installed on an office phone at all times and showed who is signed in during an emergency. I know the dashboard offers this - but an app would make it easier.

Vendor Response

by Sine on February 14, 2017

Great review Rebecca and thanks for the feedback. We are working on improvements to our smartphone app which will offer more functionality for administrators; but you can always browse to your dashboard on any browser and any device to quickly see your active visitors too.
Reach us anytime via online chat, email and phone if you have further questions.

Great support

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I recently discovered a bug which the dev team was not aware of. Of course I did not know it's a bug when I asked for support. The support team was really fast, they implemented a temp workaround, I still don't know if the bug is crushed but the overall experience was of top level!

Vendor Response

by Sine on March 02, 2017

Thanks for the review and previous feedback Fotios, and glad we could help you out here.
Reach us any time if needed. :)

Great support and easy to setup.

Aug 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app provides excellent customization and functionality with branding and workflows. It is fully capable of replacing our current written sign-in process.

Cons: Unable to send automated responses to externals emails after a user completes certain workflows. (an external email is sent to our IT team after a visitor selects "No" on a Yes/No question).

Unable to rename or remove certain boxes in the template. For example, renaming the "Next Visitor" button to "Finished".

Overall: Progressed our company beyond the current written sign-in process. Saved the company money and provided a more efficient process which is easily combined with our data systems.

Vendor Response

by Sine on August 12, 2017

Great review Rhys and it's our pleasure to be working with B&R Enclosures. Thanks for taking the time to provide feedback, and please reach us any time via online chat or support@sine.co if we can help you further. We'll pass on your feedback to our product team.

ExecuJet Aviation Group

Feb 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is easy to use.

Cons: Nothing to report.

Overall: As above and all is going well, I will say that the Sine support network is fantastic, each time I have requested support of the system I received it promtly and efficently.

Recommendations to other buyers: Nil.

Vendor Response

by Sine on February 08, 2017

Thanks for the review Shaun.
Great to see you're enjoying our software and we've been able to help when needed.
Reach us any time and great to be working with ExecuJet. :)

Capterra loader

This software is really perfect for logging and managing visitor informations.

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sine does exactly what it's meant to do. It saves you a lot of time from doing it manually. It is also user-friendly, both for visitors and staff.

Cons: As a program, it tends to freeze and have hiccups but that can be fixed by restarting the software. Overall, I have no pressing issues.

Positive and gaining sign in compliance

Jul 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We are now able to record who is on campus at all times, which is important under Student Protection Guidelines. Can print emergency lists and conduct audits as per requirements to monitor who has been on campus. Those that are being visited are notified by email the person has signed in - just in case the Receptionist is busy and cant call them straight away.

Cons: Would be great to have more formatting options - mainly for aesthetic purposes. This is so the WHS instructions are clearly laid out for contractors signing in.

Overall: The ability to audit who is coming on campus and how often. This means we can capture people who might not have completed the correct inductions or provided correct paperwork in regards to Contractors.

Vendor Response

by Sine on August 04, 2017

We're glad we're able to help The Southport School. Thanks for the review Michelle and thanks for the feedback too.
Reach us any time. :)

Great - works for us - and a lot of visitors like it

Oct 09, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and ease to setup, Management from back end, Setting up visitors for future visits, Interface

Cons: Single Sign On to manage the app, how to input information if somebody is sick, better reporting that is automated

Overall: Easy sign in process for visitors

Vendor Response

by Sine on November 01, 2017

Cheers Sam and great feedback. SSO is not too far away and we'll let you know when it's available for you. We recently revamped our reports module and this guide on automated reports may help. https://help.sine.co/knowledge-base/new-reports/
Reach us anytime via online chat, support@sine.co or 0881215956

Good experience with Sine

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Simple and intuitive interface

Cons: Not enough customization option for users on visitor sign in screen

Overall: Overall good. Sine has quite simple interface (both admin and ipad app) for us to start with. Impressively quick response customer support. Especially after the recent update we find the login submission becomes faster.

Recommendations to other buyers: For some important customers, we wish to have a quick way for them to sign in without typing all the details at front desk. Maybe a pre-printed badge with QR code for them to scan?

Vendor Response

by Sine on September 16, 2016

Great to see you noticed some immediate improvements since upgrading to Sine Pro.
Also glad you've enjoyed the simplicity of our interface as well as excellent customer service.
For fast check in of your important customers, you can always use the 'Invitations' module of our software. This will prepopulate the VIP guests in the system where you front of house/concierge teams can sign them in quickly via our web check-in interface. Badges of these guests can also be pre-printed.
Learn more at help.sine.co

Pleasing experience so far, Always happy to give new technology or an improved system a go

Oct 31, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This system makes it easier for me to keep track of what customers I have onsite, what time they have arrived and when they have left,

Cons: This is not so much what I like least but what i think should be available and that just as we have a employees register we should have a designated company list to select from when they attend site which confirms they are working for a registered company to our business.

For example if the company is Man Roland - some will sign in they are from MAN some will sign in they are from Man Roland and another might sign in as MRA

Vendor Response

by Sine on November 06, 2017

Great feedback regarding the site-specific company list Kevin. It's something our product team is considering, so i'll let them know you've requested it. Awesome to be working with Nationwide News and reach our team anytime via online chat, support@sine.co or calling 0881215956

Sine Review

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Some features could be more robust. For example, the ability to notify more than one person on arrive when you may have a meeting with multiple hosts.

Overall: We just officially signed up for Sine. Very nice software for our un-staffed lobby. Visitors are able to "SINE IN" and the appropriate staff are notified and can come to greet them in a timely fashion. We haven't had time to work with the calendar integration features yet or the geo-fencing, but the Sine staff has been great with their customer service.

Recommendations to other buyers: keep improving the software and being responsive to your clients and it will only get better. but good work!

Vendor Response

by Sine on February 15, 2017

Great review Jeff, thanks for taking the time to provide insightful feedback. It's something we may look to include on our future roadmap.

Fantastic System

Feb 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Since using SINE the system has had many new features which have added to the benefits of using such a great system. The support is always quick and solved without any issues. I highly recommend this system and company.

Vendor Response

by Sine on February 07, 2017

Great review Donna. Thank you.
We've always valued working with St Andrew's School and glad to see you're relishing the features we offer.

We implemented this as part of our ISO 9001 certification and it is very easy to use!

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We like the fact that we could configure an email to notify when your visitor arrived. Also the visitors find it very easy to use, and we are able to track and record our visitors to satisfy our ISO9001 requirements

Cons: I have not had the ability to understand how the reporting works for reviewing historical data, so I do not know how I will like it.

Overall: satisfied our ISO 9001 requirement for informing our visitors of our environmental and quality policies; allows us to capture their agreement to follow our policy as well as providing us a record of our visitors over time. the bonus is that we have an email sent to the person that is expecting the visitor and this makes the process go from good to great

Vendor Response

by Sine on July 14, 2017

Glad we're able to make your workplace safer and more compliant, Anita.
Reach us anytime with questions or feedback and we're happy to help. Support@sine.co
Thank you for the review.

Lendlease Kingsgate

Aug 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity, it does the job and it's easy to navigate and find what you looking for.

Cons: Few times we have look to disable the mandatory mobile field to register large groups however the site does not save the changes.

Overall: Overall our experience has been fantastic, there were some minor lag issues with SINE however the upgrade to SINEPRO has fixed that.

Recommendations to other buyers: To be able to mass import guests without mobile / email requirements that are independent from the ad hoc iPad guest sign in. 2 ) EA capabilities, EAs to be notified when visitors arrive for GM.

Vendor Response

by Sine on August 08, 2016

Awesome to hear your experience, particularly since upgrading to Sine Pro, has been outstanding Chris.
Thank you for all the feedback in this review and also in the past. We're addressing your importing guests function to be more beneficial; as well as have Host delegates or EA notifications.
Great to have you and the LendLease team on board and looking forward to working further with you.

Signing on with Sine

Aug 03, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Feedback from the people who are signing in is that it is very easy to use.

Cons: Nothing at this stage for turning off notifications to people who go on leave. We have put in the request to have this feature looked at in the future.

Overall: From the initial meeting, it has been a real pleasure to deal with Antony, Michael and the team at Sine. They have assisted us with adapting the software to the needs of the school. Thanks guys.

Vendor Response

by Sine on August 08, 2016

Thank you for the review Aaron and great to hear of your positive experience with Team Sine. We're glad that initial feedback from internal and external users has been positive; and thank you for the feedback and feature requests. We add all feature requests to a customer feedback report, and this is then discussed internally between the Product Manager and Developers to potentially add to the product development pipeline. Your Host 'Out of Office' feature is a good one, so thanks for raising this with us.

while it has some great fetures it seems to be targeted to low risk enviroments

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: knowing who is on site in an emergency

being able to text all those on site in an emergency

new scan code will be good

A scan in for regular visitors would be good

Cons: unreliable in relation to knowing I have not left the location and asking me to sign out

Staf should just sign in without having to nominate who you are seeing

Visitors should never be able to sign in without at least a phone number

Vendor Response

by Sine on September 01, 2017

Thanks for the review and feedback Mark.
Check out this guide on staff checkin workflows. https://help.sine.co/knowledge-base/staff-check-in-only-quick-start-guide/

Also, our smartphone app uses location based services to check in and out, and will send a prompt to a user if they've left the geofence check in radius. It can automatically check you out if you've left the site.
Reach us at support@sine.co and we'll guide you through this process.

Great for a basic experience

Sep 13, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Automatically uploading information through the API easily ensures that staff information is kept up-to-date and synchronised with other data sources (such as an LDAP Directory). The simple interface is also easy for visitors of all backgrounds to use.

Cons: It's quite limited or restricted in terms of customisation making it difficult to use as a replacement for a human receptionist. For example, adding buttons to the idle screen for walk-in visitors such as job seekers, or customising email notifications to CC a team as well as send to the host simply aren't possible.

Overall: Digitisation and better security over a traditional paper sign-in book

Vendor Response

by Sine on September 29, 2017

Cheers Adam, and great to be working with you and Programmed nationally.
Always appreciate the feedback and we'll pass this onto our Product Team. Reach us anytime.