--- title: "Crowdstream Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crowdstream Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/144079/Crowdstream/" page_type: "product" language: "en" --- # Crowdstream Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Crowdstream ## What is Crowdstream? The best way to generate leads and get more customers. Understand what people are doing to build better products and provide the best customer support with rich user profile profiles, contact enrichment and dynamic customer database and CRM connector- connect to your favourite products. ## What is Crowdstream used for? [Online CRM](https://www.capterra.com/online-crm-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crowdstream 5.0 (4) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price £30 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.0 (4,388) Value For Money 4.7 (3) Value For Money 4.0 (3,517) Customer Service 4.8 (4) Customer Service 4.1 (3,527) ## Crowdstream alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (659)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) ## FAQs about Crowdstream Overview ### What company size and specific industries is Crowdstream built for? Crowdstream is designed for online businesses, SaaS companies, and eCommerce teams of any size that need to chat with website visitors and users and see real-time insights. Its unlimited chat pricing also suits teams that want one plan for the whole organization, rather than a company-size-specific package. Features and Usability ### What are the key features of Crowdstream? Crowdstream offers live chat and proactive chat, plus real-time consumer-facing chat with transfers/routing and email response control. It also includes lead management, CRM, contact management, and contact database tools, along with website visitor tracking, geotargeting, reporting/analytics, performance metrics, autoresponders, and customizable branding. Getting Started and Support ### What training and onboarding options does Crowdstream offer? Crowdstream provides documentation to help teams get started. This written material supports self-paced reference for setup steps, product details, and feature guidance. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Crowdstream offer? Crowdstream provides chat support for customer help. It gives users a direct way to ask questions and get assistance through messaging. No reviewer feedback about support quality is available in the catalog, so only the listed support channel can be confirmed. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to the following as the features buyers care about most when comparing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Crowdstream includes other live chat capabilities that reviewers also consider important, such as **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses respond to customers as conversations happen, providing teams with a direct way to handle questions, improve service interactions, and support faster communication. Autoresponders Create and automatically send premade copy in response to customer messages Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Geotargeting Geographic location of visitors determines behavior of the software Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Crowdstream 13 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial Basic £30.00 Per User,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DK Dan K. President Media Production ### "Live chat for websites" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2018 So far so good -- we wanted better live chat without paying internal costs to staff Pros We were searching for a more intuitive live chat software that didn't require rocket surgeons on our staff. It helped generate leads right away. Cons Nothing yet that we don't like. It might help to have more one-on-one feedback by phone, but at this price we can't complain. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Trisha D. ### "Great marketing platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 15, 2016 The valuable way to connect with any customer. Not only can I keep in contact with customers, I really know who they are and understand their needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rob B. Web Developer Computer Software ### "Probably one of the best all round marketing platforms I have ever used!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2016 Simply a brilliant platform, it has transformed the way I connect with my customers. I am able to capture every sale and lead through my website. Their chat platform has allowed me to keep in contact with customers, and address any issues or concerns immediately. I suggest if you are an online business and are serious about your customers then you need to use Crowdstream! Pros Easy to use, great price, and brilliant help and support. Cons None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Marty R. Director ### "Brilliant Insight into Customer Behaviour" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 8, 2016 Crowdstream has been brilliant in giving me better insight into my customer behaviour - I can see who they are, what they're buying and how they're using my store. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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