Speed To Contact

Ricochet


5 / 5
13 reviews

Who Uses This Software?

CRM & lead management system that helps call centers, sales, and customer service teams of all sizes with lead tracking, distribution, sales pipeline management & more.


Average Ratings

13 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Speed To Contact
  • www.speedtocontact.com
  • Founded 2009
  • United States

About Ricochet

RICOCHET is the All-in-One Dialer, CRM and Marketing Automation Platform, ideal for both inbound & outbound call centers with 5 or more agents looking to automate their workflows. FAST: 1 second response time calling fresh leads. FLEXIBLE: Over 200 easy-to configure settings managed through a sharp, intuitive user interface. RELIABLE: 99% uptime service level guarantee.


Ricochet Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Ricochet Reviews Recently Reviewed!


Great Value

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into.

Cons: Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was.

Overall: Ricochet is an excellent easy to use software. The changes being made are heading in the right direction. Great company/product!

Ricochet by Speed to Contact review

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is user friendly! We loved that we were able to access the software from any device.

Cons: We loved everything about this software..NO cons!

Overall: Our experience with Ricochet was amazing! The reps were very patient with us and guided us with no complaint. Their customer service and knowledge of the industry is why we went with the Ricochet Software!

Best Investment in my Business

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is the best phone and lead crm I have found since becoming an insurance agency owner 10 years ago.

Cons: setup is somewhat challenging but WORTH it!

Overall: Excellent. Our rep is FANTASTIC and super helpful.

Next level system

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using other CRM systems for 15 years now and Ricochet is definitely the most advanced i have ever come across. This system will make you more efficient and increase your sales.

My customer service rep has been extremely helpful, patient and always available. The integration of your lead management system and phone service is a must. My old VOIP phones and lead management systems are like a rotary phone compared to Ricochet.

Cons: Take a little while to get used too

Exceptional Service

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Once you get familiar with it, the functions are great! Customer rep, was remarkable, she held my hand, was super knowledgeable and even tolerated me as I was extremely frustrated at times. I am so thankful for her and all she did to help me get up and running.

Cons: Simply getting familiar with ALL the functions, it has a ton that it can do so to an average tech person it can be overwhelming.

Ricochet works well

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Outbound calls work very well with complicated setup

Cons: Inbound calls can use a little work with logic

Overall: Customer service is good, especially Remy

Ricochet CRM

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: All-in-one CRM solution. One company for all my CRM needs

Cons: Getting started can be a little overwhelming, but if you watch the training videos, you'll get the hang of it.

Overall: No longer have to deal with multiple vendors pointing fingers at one another.

Good Lead Management system for the MOney

Jan 20, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons: A bit challenging to set up initially, integration of prior lead data did not go as expected.

Great Customer Service

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best part of the software is how hand off it can be once finely tuned.

Cons: This is a very new software and sometimes that shows but luckily most issues get taken care of quickly.

Best on the Market

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It makes life so easy, keeping people on task. The follow up with customers is so much easier.

Cons: Waiting for a few more features to come out to make it even better.

The Great Rico

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Lots of features and you can customize for your individual office needs

Cons: sometimes having to refresh / vendor data

Overall: Good overall even better results

Increased Contacts!!

Mar 31, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Speed to Contact have been a great partner for us at New Penn, and Ricochet has helped increased our contacts and production significantly over the last year.

Vendor Response

by Speed To Contact on April 03, 2015

Thanks Nelson,

We think you guys are pretty swell also!

Simple & Effective

Mar 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Super fast. Simple interface. Integrates with many other systems. Steadily adding more functionality.

Vendor Response

by Speed To Contact on March 29, 2015

We thank you Scott~ Keep an eye out for our upcoming text messaging automation features and gamification layer.