Who Uses This Software?

For enterprise call centers, sales, and customer service teams.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Speed To Contact
  • www.speedtocontact.com/
  • Founded 2009
  • United States

About Ricochet

Speed To Contact is an enterprise sales automation company and the makers of RICOCHET (the fastest internet lead dialer commercially available). RICOCHET is the All-in-One Dialer, CRM and Marketing Automation Platform, ideal for both inbound & outbound call centers looking to automate their workflows.


Ricochet Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Ricochet Reviews Recently Reviewed!

Excellent software & excellent customer service.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, user interface, and seamless file conversion if you have import the data into Excel or email. The Reports Dashboard is great feature to see all your sales and track sales by item type & consignor. Easy Payout schedules, easy consignor account access & adding items into inventory is so simple that it's almost fun. This software does all of the heavy lifting and allows for day to day operations to run smoothly. In the event that there are any issues, help is only a phone call or email away and responses are typically in under an hour or less. A real person answers the phone, there are not endless menu options & no waiting games. Thank you Ricochet!

Cons: Initial quirks with the software that were more due to user error. Fixes were swift & nothing was irreversible.

Vendor Response

by Speed To Contact on November 17, 2017

Thank you Rachel! We appreciate the great review.

Increased Contacts!!

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Speed to Contact have been a great partner for us at New Penn, and Ricochet has helped increased our contacts and production significantly over the last year.

Vendor Response

by Speed To Contact on April 03, 2015

Thanks Nelson, We think you guys are pretty swell also!

Simple & Effective

Mar 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super fast. Simple interface. Integrates with many other systems. Steadily adding more functionality.

Vendor Response

by Speed To Contact on March 29, 2015

We thank you Scott~ Keep an eye out for our upcoming text messaging automation features and gamification layer.