# Page 5 | Sumac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Sumac the right Nonprofit CRM solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144095/Sumac/reviews --- Sumac 4.4 (132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Sumac ## Showing most helpful reviews Showing 101-125 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Katie S. Managing Director Used the software for: ### "Scalable, affordable, and easy to use." November 21, 2013 5.0 Seattle Pro Musica spent several years working with a huge database system - a behemoth that required intense training and still wouldn't pull the reports we needed! We were actively searching for other options when a fortuitous presentation from a representative of United Way introduced us to Sumac. From the beginning, Sumac impressed us with its scalability, affordability, and ease of use. With Sumac, our staff and board members are able to access our data in a clean and clear format - which has helped us to make major improvements in constituent relationship management. We're thrilled that we joined the Sumac community. Review Source MC MJ C. Database consultant Used the software for: ### "Still waiting for the honeymoon to end" June 23, 2015 5.0 We are close to a year in now using Sumac and still we love it! Having been through other excruciating data migrations, I have been thrilled with how effective and responsive the team at Sumac has been. While we've certainly hit \[to be expected\] bumps, each time Sumac has quickly found a good solution for us. Even more than that, they seem to truly welcome our input re enhancements! As we continue to delve into doing even more in Sumac we're extremely pleased with how thoughtfully the application has been designed and how user friendly it is. I would not hesitate for a minute to recommend this product! Review Source KA Katie A. Administrator Used the software for: ### "Really user-freindly!" November 7, 2013 5.0 There aren't enough positive things I can say about Sumac. It has given us a better handle on every aspect of our organization ' communications, donations, memberships, and contacts are all far better organized than they ever were with Raiser's Edge, which we were using before. With Sumac, data is easier to input, retrieve, and organize. The entire system is remarkably user-friendly. I felt confident using it after only a few days. Of course, that has to do with their customer support, too ' if every company provided service as good as Sumac's, the working world would be a happier and more efficient place. Review Source CB Cathy B. Administrator Used the software for: ### "I love Sumac!" November 8, 2013 5.0 I love Sumac. It has allowed me to track all of our donor's information super easily. I purchased it originally so that I could issue tax receipts to our donors, but have found it useful to track giving based on correspondence and fundraising events. We started small, but as we grow so does our need to gather information. Sumac is also great because I can manage my contact list for mailings through it. Any questions I have are answered quickly through tech support (either via e-mail or on the phone). Sumac also provides updates regularly, so that means they're paying attention to their customers' input. Review Source VW Valerie W. Administrative Assistant Used the software for: ### "A good tool, with great support behind it." August 24, 2015 5.0 The manual, training and live support have allowed me to learn how to use this tool quickly. We have been SUMAC clients for one year. SUMAC support staff are readily accessed and very responsive. The database is working well for us, with options that allow us to customize. We have not come close to tapping the potential of the database, but I can see where we could optimize. We have been very happy so far, and I can see that SUMAC has even more to offer us. No complaints! Sometimes our needs are so unique that they have not been anticipated by the current version. Review Source JS Jovanni S. Former Artistic Director (2003-2009) Used the software for: ### "Highly recommended" November 8, 2013 5.0 We're big fans of Sumac at Cahoots. First, the interface is highly intuitive which is important for a company like ours where we have a lot of volunteers and new faces coming in to update our data. Second, the product does everything we need from communications to donation tracking. Finally, the quality of customer support is superior to any other product I've seen. Any questions we've had have been addressed in a prompt, professional, and courteous manner. I have recommended this product to many colleagues and will continue to do so in the future. Review Source JW Julie W. Campaigns Director Used the software for: ### "Would highly recommend!" November 7, 2013 5.0 I am really happy with Sumac and feel we made the perfect decision on software. I was very impressed with how easy the transition between systems was and how well you responded to our questions and feedback about the software. Most people talk the talk, but when it comes to doing it they just ignore it. You listened and responded in an efficient and useful way. I would recommend Sumac to charities large and small who want an easy transition and a user friendly database that will meet all of your fundraising needs. Review Source LW Lucy W. Executive Director Used the software for: ### "Huge time saver!" November 7, 2013 5.0 Setting up Sumac has been extremely beneficial to our team and our work. We have integrated the software into all our business processes resulting in significant gains in time and efficiency. Making the change to Sumac enabled us to publish The Theatre Listing on our website instead of on paper while reducing the effort to prepare it by 70%. Our Members are already reaping the benefits. Sumac is easy to use, and possibilities for future developments and support for new projects are numerous. Review Source MM Marlene M. Used the software for: ### "Sumac goes the extra mile!" January 21, 2014 5.0 The switch from a manually managed membership list to an integrated data base has been smooth thanks to the excellent support from Sumac support and other staff. As a new user, they have helped us through the data loading process, and have provided several tutorials for our officers, always willing to go the extra mile to guide us through the learning process. To date, Sumac has met all our data requirements, and we look forward to our continuing relationship. Thanks Sumac!" Review Source RD Rhoda D. Diversity Coordinator Used the software for: ### "Fabulous for Donor Management!!" November 7, 2013 5.0 Sumac has been invaluable in helping us accurately track our members and friends! Using the easy reports created by Sumac, we saw a new picture of our donors. We quickly realized that a few of our supporters had continually given small donations ' which added up to quite a lot! We hadn't had a clear picture of how generous they had actually been until it was laid out simply in Sumac. We've now done a much better job of tracking, and properly thanking, all our donors. Review Source RD Rhoda D. Diversity Coordinator Used the software for: ### "Fabulous for Donor Management!!" November 7, 2013 5.0 Sumac has been invaluable in helping us accurately track our members and friends! Using the easy reports created by Sumac, we saw a new picture of our donors. We quickly realized that a few of our supporters had continually given small donations ' which added up to quite a lot! We hadn't had a clear picture of how generous they had actually been until it was laid out simply in Sumac. We've now done a much better job of tracking, and properly thanking, all our donors. Review Source LT Lionel T. Finance Manager Used the software for: ### "Support is Great!" August 23, 2012 5.0 This software is great value for your money. It has great features and is more reasonably priced than other packages. Pros Support is excellent! Sumac was very responsive to questions and also very responsive to suggestions. I am used to waiting months for changes to be made and with Sumac we see releases quite often that incorporate requested improvements. Cons I can't think of any. Review Source MC Marianne C. Communications Manager Used the software for: ### "With Sumac, we got the perfect solution!" November 7, 2013 5.0 TFW is committed to serving our supporters well, at the same time as maintaining low administration costs. With Sumac, we got the perfect solution excellent customer service and an easy-to-use product at an affordable price. Within moments of installation, Sumac was helping us manage donor communications and preferences with greater efficiency and effectiveness. We now rely on Sumac every day to reach our high standards and those of our supporters. Review Source SC Sandra C. Membership Manager Used the software for: ### "Perfect for memberships, donations, events, campaigns, reporting and more." November 11, 2013 5.0 Switching over to Sumac from Income Manager has made things much more productive at the Mississauga Arts Council. It easily manages our membership, donations, events, campaigns, reporting and more. Transition between systems was faster and easier than I could have imagined. Our administration processes have been streamlined in a way that was never possible before. We finally have control over our data and a real picture of everything we do! Review Source JT Jacquie T. Artistic Director Used the software for: ### "Enormous time saver" November 8, 2013 5.0 We are very excited about the possibilities of this amazing program. Sumac is an enormous time and effort saver for promoting shows and has the potential to seriously increase our level of earned and private sector revenues. Peter Turk is a delight to work with and is passionate about assisting companies to achieve their goals with Sumac. He was extremely patient and pleasant during the training process, which made it fun and easy. Review Source KB Kim B. Founder and Executive Director Used the software for: ### "Thumbs up for SUMAC!!" July 12, 2013 5.0 SUMAC wins the prize for the tech company that consistently provides patient, helpful and good advice. We recently had a problem with sending bulk email and Sumac was the only one of the four providers that we dealt that took the time to listen to us and to help us solve the problem. Not only that, our Sumac advisors actually called us and emailed us to ensure that the problem was solved. WE LOVE SUMAC!! Review Source RS Rebecca S. Manager, Outreach & Operations Used the software for: ### "Love it!!!" November 7, 2013 5.0 Sumac has proven to be a most useful tool for the Society. We are now able to effectively manage a growing database of membership and professional contacts, as well as donors. Prior to installing Sumac, regular contact with our membership was a challenge now we are able to send correspondence on a regular basis and with ease. We appreciate the prompt and courteous support that Sumac continues to provide. Review Source RD Roxanne D. Producer at Crow's Theatre Used the software for: ### "Great product, great support!" November 7, 2013 5.0 I was very impressed with Sumac's turn-around time on our data conversion. Within a week we had a decade's worth of spreadsheets at our fingertips in a central location. Sumac and its staff have been really supportive and so responsive to our specific needs and even our suggestions for improving the software. I can't imagine having such a hands-on relationship with any other company. ' Review Source KA Karen A. Director of Development Used the software for: ### "Great product!!" November 7, 2013 5.0 My staff loves Sumac because it's easy to learn and use. I like the fact that we can add Options as our needs and our budget dictate. When it comes to technical support, we have found that the Sumac team is very approachable, easy to work with, and really understand our needs. We can also customize the system to our exact situation, and this is proving to be very helpful. Review Source MW Michael W. Executive Director Used the software for: ### "Huge time saver!" November 7, 2013 5.0 Sumac converted all our historical data records, from several sources. In less than a week we were up and running, sending and tracking newsletters to our newly consolidated list of constituents. Sumac has made our communication and fundraising efforts more effective and much more efficient. In fact I think it paid for itself in the first week. Review Source RV Richard V. Managing Director Used the software for: ### "Really easy to use, and powerful!" November 7, 2013 5.0 Before Sumac, we used a custom database built using Microsoft Access. It made it difficult to organize our donors and pledges. Analyzing information for development purposes was almost impossible. When we switched to Sumac, our staff was excited with its ease of use and power. Things that used to take a few days now take an hour or two. Review Source KC Katherine C. Executive Director Used the software for: ### "Highly recommended" November 11, 2013 5.0 Sumac software is logical, easy to navigate and efficient. The program greatly facilitates managing our member database, communications, donations and comparative reports. Peter Turk and his associates are responsive, eager to help and always searching for input to upgrade their product. We are very glad to be using the program! Review Source CD Christian D. Chief Development Officer Used the software for: ### "Perfect for fundraising!" November 7, 2013 5.0 I really like the prospect weighting function in Sumac. It seems to have been designed with all the key variables that fundraisers look for in mind. I can use Sumac to assign specific values to such things as capability, commitment and contact history ' the three C's we all use when setting priorities. Review Source DO Don O. Executive Director Used the software for: ### "The best donor database out there!" November 7, 2013 5.0 As a national organization with a staff of five, the Writers Trust relies on Sumac to manage diverse contact groups and maintain quality communication with its donors. The database streamlines daily tasks while establishing institutional memory that will ensure future stability and growth. Review Source KB Kim B. Founder Used the software for: ### "Three cheers for Sumac! " November 7, 2013 5.0 Thanks to Sumac, we are finally getting some control over our database. The program is easy to use and incredibly helpful in organizing contacts, communications and fundraising initiatives. The staff at Sumac are wonderfully patient and supportive. Three cheers for Sumac! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.