# Versum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Versum the right Appointment Scheduling solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144096/Versum/reviews --- Versum 5 (158) [View alternatives](https://www.capterra.com/p/144096/Versum/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Versum Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SF Stephanie F Salon OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Love all the details it offers to keep track of all your beauty salon information.“ June 29, 2020 Sj Sarah j Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I am not keen that you can't carry over your text message allowance if you don't use them all in one month“ June 18, 2020 MD Mandy D AesthetianHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I have only just had my training, but as this was very concise, I’m super keen to try it out and hopefully get the most out of it for marketing and love how user friendly the booking system seems.“ June 16, 2020 Magdalena O Beauty Therapist and Aesthetician Consumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I also couldn’t believe that I was using so outdated product - my old system - at similar price point without all the benefits that versum has!“ June 1, 2020 AJ Aleksandra J OwnerCosmetics, 2 - 10 employeesUsed the software for: 6-12 months. “It was a long time before I decided to create a page on booking however now I have to say I am very satisfied with this decision.“ June 18, 2020 AK Agnieszka K Beauty therapist Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “That there was a lack of features on the mobile app“ November 30, 2020 TC Toma C Salon Owner / HairdresserCosmetics, 2 - 10 employeesUsed the software for: 6-12 months. “Features that are very useful for my salon management.“ September 11, 2020 SF Stephanie F Salon OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Hard to find where to add retail products.“ June 29, 2020 ## Showing most helpful reviews Showing 1-25 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Magdalena O. Beauty Therapist and Aesthetician Consumer Services Used the software for: Less than 6 months ### "It’s a really great, easy to use and functional product " June 1, 2020 5.0 I was really positively taken by technical support with data transfer. I also couldn’t believe that I was using so outdated product - my old system - at similar price point without all the benefits that versum has! I’m really glad I swapped! Pros Easy to use - intuitive and possible to self taught Very good support with data transfer Cheaper than my previous system Easy to set up - delete, amend Many handy functions that will make any salon owners life easier ie rotas Cons Can’t really find anything o wouldn’t like so far! Review Source AM Anna M. Owner, web developer, designer Design Used the software for: 1-2 years ### "Great too for a growing business, medium size salon etc" July 14, 2025 5.0 Overall I would say it is a great system for medium business. You pay more than using other systems but your have way more included in the price. There is a lot of options available without extra cost - emails, text messages, newsletters etc. Pros Versum is not the cheapest option but it has everything you need in one place without extra costs. So basically you pay monthly but other than that options are available with no limits (that’s my experience) - something you don’t appreciate until you change the system. It was easy to use and customise and had a lot of options for a complicated structure of appointments (when you have categories and sub-categories of treatments). Cons I was scared of by the monthly cost until but when you look at it closely it’s actually worth it. But they don’t find you customers so great to manage existing customers or if they can easily find you on google. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Versum I use both for two different reasons, fresha gives me customers but versum is a better system. Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Treatwell was great at giving you new customers but not good at integration with existing calendar and coat me a lot of time to do things manually and call people to fix quite often double booking. Maybe it’s not a problem if you’re not busy but for busy salon it wasn’t great. Review Source SJ Sarah J. Salon Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Versum review" June 18, 2020 4.0 Overall I am extremely pleased with Versum, the system is easy to use and has made our business look and feel much more professional.It also saves us time and increases our efficiency. I am also very impressed with the Customer Service, you get a very quick pleasant response to all your queries. Pros We moved from a appointment book to the Versum software,everybody was initially very nervous and apprehensive but from day one we all realised the Versum software was easy to use and extremely efficient at storing client records as well as making appointments which makes life slow much easier when you are dealing with a lot of regular clients. Cons I am not keen that you can't carry over your text message allowance if you don't use them all in one month Reason for choosing Versum It was middle of the range price point and had all the features we wanted. Review Source NB Nikola B. Beautician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing company and software " May 14, 2020 5.0 Honestly one of the best experiences I’ve had with a company for a LONG time! The attention to detail and attention to your customer is unreal, the offers I got and the genuineness were by far the best, I’m loving this companies ethics and the way they treat their customers 😍 I was dealing with \[SENSITIVE CONTENT HIDDEN\] and I couldn’t not be happier!! He was brilliant showed me all the roots etc, very happy customer over here thank you! Pros I love the monthly view, that was very important to me, birthday messages this is the only software where this is available in this way! And I’ve tried MANY. I like the side by side view and all the different views You can choose, all client info in one place, I like the way you can see the past appointments, this is all just the phone app, I use this the most, but otherwise all the add ins are so amazing like the loyalty program! Spot onnn! Haven’t seen a software with this yet, the marketing is easy to use and set up, little things like being able to have your text sent with your name as the number, love how to gift cards work, its all super amazing and super easy as well, I’m yet to explore and play around but I’m LOVING it so far ! Cons I think the only thing I’d like is more features in the phone app that are on the desktop version that’s it! Switched from [SalonIQ](https://www.capterra.com/p/128737/Salon-iQ/) I didn’t actually use these guys for long but I chose this company and started to move from just a normal calendar as I needed to have my client base online not just paper. Tbh I wasn’t 100% happy with saloniq the software is outdated and looks like it was made 50 years ago 😅but it was the best I could find at the time! and I didn’t like the customer service and the way they went about everything, I looked on their site and the monthly pay was £50, then after I started typing in all my clients (took me around 3 days to get to C) then the guy decides to tell me at the last minute before my trial ends that the UK prices are different... they were £106 😂😂 that’s not even a little bit more thats A LOT more, with verum it’s cheaper and I get loads of amazing add ons, I think saloniq’s price is well overpriced where as verum is affordable. He told me they have a website for uk prices but the logo was different so I didn’t think it was the same company 🥴 Review Source KW Keri W. Hair Stylist, Owner Consumer Services Used the software for: 2+ years ### "Great Customer Service " April 29, 2020 5.0 It has been wonderful using Versum and working with their customer service. The software covers everything our business needs. We have never had an issue they could resolve therefore we don't waste anytime or energy on this part of our business and that is reassuring! Pros First \[SENSITIVE CONTENT HIDDEN\] is awesome!! I feel like I have a personal account manager and friend in this business. Anything I need he responds quickly and personally! Thanks \[SENSITIVE CONTENT HIDDEN\] I like how the system works perfectly for 2 or more employees! It's not too much for 2 people and fits really well! I love how easy and simple it is to contact our clients via newsletters and sms directly from the software! Cons I wish it was easier for me to change my, and other employee, schedules, however \[SENSITIVE CONTENT HIDDEN\]has helped me out each time I've need to change. I think that for customers, after online login, the My Account link should be easier to see. Also, after they are in their account make finding their appt easier. And change the word Show to View or View Appts, for us Americans ;) Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Versum Price point, they responded the fastest and had the easiest trial period! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Their small business options were to big and they were too expensive. Review Source KK Kristine K. SPA Health, Wellness and Fitness Used the software for: 6-12 months ### "Good choise for beauty salons" December 16, 2020 5.0 Time saving is very important for us. While clients do booking online, we can work with apointments, and sometimes we dont need administrator. Pros Its easy to folow the schedule, and folow all information what's important for service improve. Cons Would be good, that we could integrate platform in our web page, that our clients dont need to go to other platform. Would be easier tracking. Reason for choosing Versum We still looking for some alternatives. There is diferent reasons - we are small salon so price feels bit higt, and also integration in web page would be great. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) There was problems with resoursies, and overbooking at same time. Review Source JB Jennifer B. Permanent makeup artist. Cosmetics Used the software for: Less than 6 months ### "Great system" February 6, 2020 5.0 I am now able to store all of my clients contact details and confirm their appointments prior to their visit. This saves me a lot of time and looks very professional. Pros I'm really happy that I have found Versum. I find it really easy to use and coming from a non tech person, that's really important. I have been very impressed with the training that came with the sign up. Jeffery explained everything really well and it's this service that would make me recommend, Versum as it takes the stress away and makes it a good value product. I love that I have everything to hand in one place and my clients are enjoying the online booking system. It's easy to use for them and looks great integrated in my website and social media pages and gives that professional edge. Cons The templates for mailshots are great but limited so I would like to see a better variety of choice especially for the beauty, permanent make up and aesthetics industry. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) I didn't like the pay by appointment plan with Shedul, it put me off looking further into their product. Review Source TC Toma C. Salon Owner / Hairdresser Cosmetics Used the software for: 6-12 months ### "Versum great experience" September 11, 2020 5.0 Gain time, very interactive. Features that are very useful for my salon management. Pros I’m very happy with this software, it s very useful, fast, eficient and really easy to use with the principal tools for salon planning and reporting. Very fast and efficient support! Cons Nothing special to submit. This software works very well for me. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Report more easy to generate, options for sms sending Review Source lL larochelle L. Sales n Health, Wellness and Fitness Used the software for: 6-12 months ### "A must have software" January 25, 2021 5.0 Love it Pros I really do like everything, it makes my life so much easy, and it reduced my no shows soooo much with the sms reminder Cons That i have to pay for every other add on feature, and whish that bulk smse could be bought in less quantity Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Versum gave me more feauture i needed for my salon Review Source AK Agnieszka K. Beauty therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Brilliant application " November 30, 2020 5.0 Pros Very clear and easy to use. Everything what you need to run a business. Cons That there was a lack of features on the mobile app Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Versum Better price and clients don’t need to download apps Review Source AW Agata W. owner Used the software for: 2+ years ### "Versum makes life more easy" February 10, 2017 5.0 It helps us effectivly book in clients, and has easy to use inventory and product management features. The group selection function is very useful as well, which lets us select who we'd like to include in our sms and e-mail campaigns. I definitly recommend Versum. Pros ease of use, automatic appointment reminders, great statistics, marketing automation, stock and resources control and friendly customer support! Review Source NS Nicola S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Our experience has been a positive one from start to finish, the staff at Versum have been helpful." May 27, 2017 4.0 It saves me a lot of time where as before I was having to collate figures myself now I can just click a button and print! Also I find it very useful that I can check and book clients in when on the move or at home! I always know what I have booked in. Clients can also book on line! Knowing what your business is doing at all times. Pros the software is user friendly and simple to view. the information collated is contusive with salon life and has given me a better understanding of our figures within the business, this is available at the touch of a button. The staff have been available to answer any query's I may have had with a prompt return email. Nothing is too much trouble and we are not made to feel silly for our questions. On initially taking on Versum we were given a full Lesson with a member of staff to show us the full workings of the system. There is no costs incurred for hardwear as we could use our own computer where as with other companies there would of been initial costs. Review Source CK Chaz K. Business owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Heres to the Future!!!" April 9, 2020 5.0 Pros The Support and quick responses are excellent. The add ons and extra service options make doing business so much easier maximizing our professionalism and allowing us to get on with the day to day things. Really enjoy working with Versum thus far and am optimistic about the months and years ahead! Cons Feel it is limiting on amobile device and hope this improves in the near future as everyone does there online bookings from a mobile device Reason for choosing Versum 2017 it was a split between Versum and Shedul and i preferred Versum then however Shedul was FREE Review Source DN Dagmara N. Salon Owner Cosmetics Used the software for: 6-12 months ### "We are very pleased with Versum, there is many features that we use all the time." June 2, 2017 5.0 It is very convenient to have this software. Everything for the most part is quick and convenient. Pros We like most how convenient it is to create appointments. switch or cancel them as well. We like how the inventory option helps us keep track of the products we have in stock. It is also great how we can easily keep track of customers and their records so that we can make notes each visit. Cons No options for reason of cancellation. It wold be nice if we could have bullet pointed options for when there is a cancellation, so that it's quicker to select. Review Source VM Veronica M. Salon Owner Used the software for: 6-12 months ### "I can't imagine my business without it anymore!" May 18, 2017 5.0 Pros Versum has helped me in many ways, but most of all I love that fact that I no longer have to run to the phone whenever it rings - I'm using online booking now and it saves me a lot of trouble, and my clients are happy because I'm not distracted anymore. The system also helps me keep track of my stock level, which is great because I was never able to get a grip on that. Cons There's really nothing that I don't like. It's honestly hard to come up with a feature that wouldn't live up to my expectations. Review Source KJ Kerri J. Nail technician Construction Used the software for: Less than 6 months ### "Love the system .. " August 4, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] is a legend and VERY helpful and prompt The support is 10/10 Pros I love the fact once set up, and clients have booked it does everything else for you ! Confirmations, covid questionnaire, and even reviews etc Cons As I’m only one person self employed Im not really utilising it’s full potential, and would feel I had better value for money if I needed to use it all .. But for now I’m happy to see how it goes for the 3 months I’ve signed up for Reason for choosing Versum It just seemed more professional and I could block out dates I couldn’t work, fb appts wouldn’t allow me to do that Review Source PF Pawel F. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Since I use this program in my hairdressing salon I really save time and have more time for client. " June 6, 2017 5.0 300 free SMS Pros Everything. Really really recommend for all small and bigger business Everything is clear and easy to use Cons hmmm Last time was problem with server but engineers fixed in 10 minutes Nothing else comes to my mind Review Source aZ artur Z. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Versum and everything is so easy now :)" June 2, 2017 5.0 I'm so happy for the new experience with versum!!!!! Now I have time for my people:)before versum I need extra one person for help in office.Versum gives to us the best guy Management Software, every time if I need help he's called , and explains everything and is clare. before customers list was terrible ,now with Versum is so easy and clean ,just one click .My favorite is the inventory and service. Thank you very much guys great job!!! Ws Academy Hairdresser salon Belfast Pros Versum company gives to us the best guy Management Software, every time if I need help he's called , and explains everything and is clare. before we have customers list that was terrible ,now with Versum is so easy and clean ,just one click .My favorite allis the appointment book,inventory,services ,statistics ,allowed I loved. Review Source BE Brynn E. Owner/Hair Stylist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A gem in Salon software" April 4, 2019 5.0 Amazing! Wish I’d discovered this System years ago. I’ve moved from salon Iris and this is 2/3 cheaper and 110% easy, reliable and transferring was quick and easy. Pros Really amazed at the ease of use and the cost! By using Versum im saving 2/3 of what I was paying before. I’ve used a few systems and by far this is the easiest to use. My staff find it easy and helpful, saving the salon even more money!! Also there’s no hidden costs Cons Honestly can’t think of any. Versum was there at the end of the phone to deal with ny questions Review Source SU Signe U. CEO Cosmetics Used the software for: 6-12 months ### "I have used versum.com online booking system over 6 months and I am very pleased with my choice!" May 12, 2017 5.0 Good booking system with reasonable price. Pros It is easy to use, it has logical structure and good statistics. Very good customer service and all these function with very reasonable price. Cons Clients can not make over one appointment at time. If they want to book two treatments at once, then it in not possible now through the system. Review Source RK Renata K. Salon owner Consumer Services Used the software for: Less than 6 months ### "It was the best decision for our business to chose Versum system !" October 16, 2017 5.0 I can manage my bookings better and make salon look more pro. Pros It is great system: complex but easy to use and so clever! Designers have thought about every aspect to make it easy and practical. We can choose services we want to use ( as can be just bookings or you can fully manage your salon with it). Customer service so helpful and friendly...with tons of patience and knowledge they want to pass to you, they really care if we know how to use it to benefit from Versum. Great value for reasonable money. And we recive gifts and rewards as well:))) Cons we are missing deposit/payment in advance but versum just introduced PayPal payment so we hope they will sort it out soon. Review Source SB Simon B. Da Boss Used the software for: 6-12 months ### "Easy to use easy to recommend to other businesses always ready to educate new staff members. ......" July 21, 2017 5.0 Pros Knowing that if I do make a mistake the salon isn't going to self destruct in 10 seconds ! And the team at Versum are always at hand. Cons Ah I see what you are doing here throwing in a trick Question to put me off my flawless review of Versum, won't work I have no least thank you very much. Review Source MM Mazen M. Medical director Used the software for: 6-12 months ### "Met and exceeded our expectations. We use it for our medical spa and working great to us. " March 30, 2018 5.0 Pros Easy to use. Makes scheduling, reminders, follow ups quick and simple. Great features such as ability to take images, notes, book on line, inventory. Cons As of now, we have not come across any issue that would be a negative. Review Source SG Sabina G. owner Cosmetics Used the software for: Less than 6 months ### "Super Satisfied " May 9, 2019 5.0 I love that it's so easy to connect Versum with my personal google calendar. My customers really like option BOOK ONLINE. It helps a lot to have full control over the business when you can check statistics and on what do you actually earn your money! Pros Easy to use, a lot of options, have full control over my schedule and history of my clients. Cons It could be easer to create customer's cards. Reason for choosing Versum Really good client service , support and trening! Review Source SD Sarah D. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent customer service " April 18, 2019 5.0 Pros It really helps us schedule our appointments easily and the system is very well thought out and excellent value. Customer service has been professional but not pushy and that has made the experience so easy. Cons Ideally the app calendar would be easier to view and have a weekly view option. A faster load time of the days as you scroll would be a big help. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.