# AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AvidXchange the right Accounts Payable solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144102/AvidXchange/reviews --- AvidXchange 4.4 (209) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of AvidXchange Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow.“ October 18, 2025 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 ES Elizabeth S Regional ManagerManagement Consulting, 501 - 1,000 employeesUsed the software for: More than 2 years. “professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist.“ November 17, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christy N. Asst Property Manager Real Estate Used the software for: 1-2 years ### "AvidXchange - Like having an extra employee" May 31, 2023 5.0 Superior! That is how I would describe my overall experience with AvidXchange ... Scoring: A+ 100! Pros While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT! Cons My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences. Review Source LA Linda A. Accounting Management Consulting Used the software for: 2+ years ### "Awesome Payables Software! " October 18, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source JH Jo H. Owner Construction Used the software for: Less than 6 months ### "Bad business " May 6, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source Response from AvidXchange May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. ES Elizabeth S. Regional Manager Management Consulting Used the software for: 2+ years ### "AvidXchange usage " November 17, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source JY Janet Y. Assistant Controller Accounting Used the software for: 2+ years ### "AvidXchange Review" October 13, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source VR Verified Reviewer Accounting Manager Machinery Used the software for: 6-12 months ### "Gets AP Paperless" February 13, 2026 4.0 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review Source MC Malisha C. Property Manager Real Estate Used the software for: 6-12 months ### "AvidXchange is worth it!" November 12, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source DM Derreck M. Accounts Payable Construction Used the software for: 1-2 years ### "AvidXchange Review" February 13, 2025 5.0 My experience was positive. AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow. Pros The platform speeds up invoice approval and payment processes. You can process invoices faster, avoid late fees, and improve vendor relationships through quicker payments Cons While the software is powerful, it can take time to learn the system, particularly for non-technical users or those unfamiliar with accounts payable automation. Review Source NR Nicholas R. Director of Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Avid for AP!" February 14, 2025 4.0 Overall, I have had a great experience using Avid. We were one of the first to use the API functionality with MIP Accounting, and I am glad we made the switch. We save at least 0.5 FTE's on AP. If not for the complaints about the calls to vendors, I would have given 5 stars. Pros I really like the ability to process AP while not physically on location. In a hybrid work environment, it is seamless and managers can sign off on invoices no matter where they are. I also like that there is a digital records trail of the invoices, approvals, and processing. This has been incredibly helpful during audit season. Cons There were some calls to our community partner vendors informing them of the ability to receive payment via ACH, where the person reaching out made it sound like ACH payments were the only option. I had to clarify with our partners that paper checks were an option, but they were under the assumption after the communication that their only option was to accept the ACH form of payment and pay a fee. I reached out to sales and they said this was unacceptable and they would rectify the situation. Since then, I have not received any more complaints. Review Source PS PATRICE S. Assistant Manager Real Estate Used the software for: Less than 6 months ### "Avid is absolutely Amazing!" December 11, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source NP Nesha P. Account Payable Associate Education Management Used the software for: 1-2 years ### "Accounts Payable Associate " February 6, 2025 4.0 The overall experience with Avid has been positive. We have other systems that we work with that I am constantly submitted a case ticket for to correct an issue. But I haven't had to do so with Avid. Pros I like being able to communicate between teams in Avid to keep the process streamlined. I also liked the training process. We had a weekly meeting set so they could understand our business needs. All the way until a few weeks after we went live to assist us with questions or any changes that we needed. Cons I'm not able to organize invoices by date or name even though the option is there is does not work. Switched from [PaperSave](https://www.capterra.com/p/114908/PaperSave/) Papersave didn't always work properly................. Review Source SE Sofia E. Maintenance Supervisor Real Estate Used the software for: Less than 6 months ### "Amazing tool! " September 24, 2024 5.0 It has been great! AvidXchange has helped me make sure all invoices are getting paid out, and the reporting tool saves me a lot of time. Pros It gives me full control and visibility of every bill that's been captured and paid, reducing the amount of time I spend searching for specific bills. Cons To me, the workflows are still somewhat confusing, but considering that I didn't have any training when started using this tool, it is still user-friendly. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) lack of control when processing a big batch if invoices Review Source Response from AvidXchange September 25, 2024 Hi Sofia - thank you so much for taking the time to write this review! We are so glad you have had a positive experience with AvidXchange. AI Ally I. Property manager Real Estate Used the software for: 1-2 years ### "Accounting Time Saver!" May 6, 2024 5.0 Overall I've had a great experience with Avid, I just wish they would make small changes to Capture. Pros I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit. This saves me a ton of time per invoice. Cons I dislike the capture system. If an invoice is listed as a duplicate and it is not, there is no easy way to get it processed anyways. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Avid was more hands off, they do a lot of the work for us. Review Source JM Jason M. Operations Manager Real Estate Used the software for: 1-2 years ### "not recommended in its current format and capacity." February 26, 2024 3.0 cold be a great program if it was used to its full potential and implemented properly and managed effectively. Pros ease of access to verify billing Cons poorly managed Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) our current accountants use the system Review Source JG Joe G. Property Manager Real Estate Used the software for: 2+ years ### "AvidXchange- The most user-friendly platform" January 23, 2025 4.0 I have worked with many different payable platforms, such as Nexus, MRI Software, and Yardi. AvidXchange is by far the superior platform. Pros The ease of uploading, processing and paying invoices. Cons The delay time of uploading invoices and getting them on the dashboard. Review Source KL Karen L. Property Accountant Real Estate Used the software for: 1-2 years ### "User friendly software " February 9, 2025 4.0 Overall I feel like it’s a good software that makes it convenient to complete your payables on a regular basis. Pros It’s user friendly and keeps all your payables organized in one place. Cons When you have multiple entities you are doing payables for it is very time consuming to make changes to vendors that are shared between the companies. Review Source NH Natasha H. Human Resources Generalist Mental Health Care Used the software for: 1-2 years ### "An Avid Review." February 6, 2025 5.0 User friendly, easy to look up invoices and see where the process is. Pros The levels of workflows that can be created for invoices to be filtered and audited per program/individual. The approval process is easy to use. Cons Sometimes when putting in an account code it does not always recognize the number(s). Review Source BH Brandon H. Budget and Reporting Specialist Religious Institutions Used the software for: 2+ years ### "Great invoice processing platform" February 11, 2025 5.0 AvidXchange has been a great partner of ours for over 7 years now and has made a huge difference in our AP Pros Simplifies accounts payable processing greatly Cons In our experience, it doesn't have the most robust API back-end for integrations Review Source MD Michelle D. Manager, Accounts Payable Farming Used the software for: Less than 6 months ### "Great experience with AvidXChange" December 3, 2024 5.0 Overall, great experience with AvidX. Very easy to use and navigate, love the visibility of accounts payable invoices company wide. Pros Flexibility in setup, easy navigation and had a great onboarding team. Cons Unsure of knowing where to go for help or support - Avid community, chat, support email. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[Square 9](https://www.capterra.com/p/161845/Square-9/) Reason for choosing AvidXchange Ease of use and flexible approval workflows Review Source Response from AvidXchange December 17, 2024 Hi Michelle. Thank you for taking the time to share your positive experience with AvidXchange! We are so happy you had a smooth onboarding process. GA Greg A. CFO Real Estate Used the software for: Less than 6 months ### "AvidxChange Review" December 17, 2024 5.0 very good, a the case filing has a timely response Pros excellent product and user friendly once fully trained Cons could use a bit more training and discuss other common issues from users Review Source CP Carrie P. Finance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Decision for our Payables" September 24, 2024 5.0 Overall great! Implementation Team was helpful, patient, prompt and kept things on track. Pros Ease of use and fully integrates with our software (MIP Fund Accounting). Implementation Team was awesome! Allowed us to move to electronic approvals and alleviated need to shuffle paper. Documentation readily available as needed with complete audit trail. Cons Could not incorporate distribution codes housed in MIP; work around was found. Implementation training limited to personal data - test data would have allowed for more practice. To be fair we didn't ask for additional practice. Review Source Response from AvidXchange September 26, 2024 Thank you Carrie for sharing your review! We are so happy to hear you have had a positive experience with AvidXchange. MZ Madge Z. Senior Accountant Accounting Used the software for: 2+ years ### "Avid for Bill Pay" September 30, 2024 5.0 Very pleased. We try to get allour clients on it. Pros Makes Bill Pay easy with approval workflows. Easy to communicate to other team members in workflow. export/upload to Appfolio seamless. Reports make spreadsheets for owner bills. Also support is easy to connect with and very helpful Cons Would be helpful to be able to have separate export for owner bills with avid extracting the markup. But this would be an entire new level of service. Review Source Response from AvidXchange October 10, 2024 Thank you, Madge for sharing your experience! We are so happy to hear that AvidXchange has had a positive impact on your processes. KM Kaleb M. Controller Construction Used the software for: Less than 6 months ### "Okay product" September 26, 2024 3.0 the implementation team and the interface have been good. Indexing and updating has been bad Pros It has been super easy to teach people how to use it. It has been great from an approval standpoint Cons Indexing has been a huge problem. We have resorted to indexing it ourselves and it has increased our time with AP Review Source Response from AvidXchange October 10, 2024 Thank you, Kaleb for taking the time to share your experience with AvidXchange! I am sorry to hear you have had issues with indexing. Please feel free to reach out to customerescalationsandretentionteam@avidxchange.com directly to troubleshoot the issues you have been having. CB Cindy B. Office Manager Real Estate Used the software for: 2+ years ### "Best Accounts Payable Solution for your Business Needs" August 19, 2021 5.0 Processing the large amount of invoices that we have each month for our properties has become streamlined with Avid. We don't have to file and store thousands of invoices a month and cut and sign checks for all of these payments. Pros It has streamlined our payables process substantially. All invoices can be located in our Avid module, review and approval of the vendor invoices, and most important, it integrates with our property management software. Cons Everything is good, we really don't have any issues. Reason for choosing AvidXchange We chose Avid since it integrated with the property management software we use. The enhancements to this software that has been made over the last few years has made it even easier to use. Review Source JC Jan-Pierre C. Assistant Controller Real Estate Used the software for: 2+ years ### "Much Needed Platform!" February 26, 2024 5.0 Pros I believe the user-friendliness and the weigh lifting it does on our Accounting department is what I most like about AvidXchange. It is easy to use and easy to navigate through the site. Also, the Avid Utilities feature is definitely a must have, that way you don't have to worry about getting late fees on your utility bills. Cons I don't have any cons at this moment. I believe in continuous improvement and finding new and better ways to make the product more valuable. I believe AvidXchange is doing a good job so far. One item that would be good to add is to provide more training support and to have a more broad communication to the people who have access, especially when the system is encountering technical issues. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.