# AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AvidXchange the right Accounts Payable solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144102/AvidXchange/reviews --- AvidXchange 4.4 (208) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of AvidXchange Ease of use 4.5 Customer Service 4.1 ## Pros and Cons in Reviews LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members.“ October 18, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).“ October 13, 2025 JY Janet Y Assistant ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes).“ October 13, 2025 LA Linda A AccountingManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow.“ October 18, 2025 DM Derreck M Accounts PayableConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow.“ February 13, 2025 DF David F Accounting ManagerReal Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house.“ December 4, 2024 TF Tommy F AdministratorBiotechnology, 51 - 200 employeesUsed the software for: 1-2 years. “Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly“ December 1, 2025 DB Daryl B Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Meheza N. Commercial Agent Medical Devices Used the software for: 6-12 months ### "i love it for accounting, interesting " February 18, 2023 4.0 Pros the workflow is excellent, once the invoices are registered the payments are made after a short time. and the accounting is easier to manage with this tool Cons unfortunately it is not possible to make changes to your provider, which is annoying. otherwise the software is great Review Source NP Nesha P. Account Payable Associate Education Management Used the software for: 1-2 years ### "Accounts Payable Associate " February 6, 2025 4.0 The overall experience with Avid has been positive. We have other systems that we work with that I am constantly submitted a case ticket for to correct an issue. But I haven't had to do so with Avid. Pros I like being able to communicate between teams in Avid to keep the process streamlined. I also liked the training process. We had a weekly meeting set so they could understand our business needs. All the way until a few weeks after we went live to assist us with questions or any changes that we needed. Cons I'm not able to organize invoices by date or name even though the option is there is does not work. Switched from [PaperSave](https://www.capterra.com/p/114908/PaperSave/) Papersave didn't always work properly................. Review Source JH Jo H. Owner Construction Used the software for: Less than 6 months ### "Bad business " May 6, 2025 1.0 Bad!! We were never told about being charged to receive our money that we work so hard for. Pros Nothing nothing nothing! Im appalled at the fees charged! Cons They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor! Review Source Response from AvidXchange May 9, 2025 Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment. LA Linda A. Accounting Management Consulting Used the software for: 2+ years ### "Awesome Payables Software! " October 18, 2025 5.0 AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software! Pros The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board. Cons My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions. Review Source ES Elizabeth S. Regional Manager Management Consulting Used the software for: 2+ years ### "AvidXchange usage " November 17, 2025 5.0 professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist. Pros Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability. Cons there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request. Review Source JY Janet Y. Assistant Controller Accounting Used the software for: 2+ years ### "AvidXchange Review" October 13, 2025 4.0 AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles. Pros We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork. Cons Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit). Review Source TF Tommy F. Administrator Biotechnology Used the software for: 1-2 years ### "Glad Customer of Avidxchange" December 1, 2025 5.0 Im happy with the service i get and makes day to day operations a non hassle sending vendor payments an the like it simpler with Avidxchange Pros Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly Cons Nothing people say customer service lacks and needs to be better but only using it once for my quick problem was smooth for me Review Source MC Malisha C. Property Manager Real Estate Used the software for: 6-12 months ### "AvidXchange is worth it!" November 12, 2025 5.0 My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process. Pros Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully. Cons There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently. Review Source DM Derreck M. Accounts Payable Construction Used the software for: 1-2 years ### "AvidXchange Review" February 13, 2025 5.0 My experience was positive. AvidXchange integrates with various enterprise resource planning (ERP) systems like QuickBooks, SAP, and Microsoft Dynamics, which made it easier to incorporate into my existing workflow. Pros The platform speeds up invoice approval and payment processes. You can process invoices faster, avoid late fees, and improve vendor relationships through quicker payments Cons While the software is powerful, it can take time to learn the system, particularly for non-technical users or those unfamiliar with accounts payable automation. Review Source PS PATRICE S. Assistant Manager Real Estate Used the software for: Less than 6 months ### "Avid is absolutely Amazing!" December 11, 2025 5.0 LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind Pros It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it. Cons I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use. Review Source CS Christa S. Property Manager Real Estate Used the software for: Less than 6 months ### "CSutter - Freehill avid review" December 16, 2024 4.0 OK, it needs a few kinks worked out though.. like any program. Pros I like that it is a one stop shop for AR and that they can process payments for you. I like the ease of coding and the functionality in the program itself. Cons I wish you could see your vendor's payment preferences. I also wish checks did not take so long to process. Utilities are near impossible to process in the portal as payments take way too long... Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) We no longer use quickbooks and needed a program that could handle more capacity. Review Source Response from AvidXchange December 17, 2024 Hi Christa, thank you for sharing your feedback. We are happy to hear that you have enjoyed the functionality of the product. Please feel free to reach out to the support team for help troubleshooting timing issues with checks. DF David F. Accounting Manager Real Estate Used the software for: Less than 6 months ### "Great Service!" December 4, 2024 5.0 Pros Time saving, ease of use, seamless integration Cons Automatic refunding of payments outstanding after a certain time, reissuing payments is more difficult through Avid than when paying in-house. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/) Reason for choosing AvidXchange Price, ease of use, reputation, integration with accounting software Review Source Response from AvidXchange December 17, 2024 Thank you David for the kind review! We are so happy to hear you have had a good experience. HS Hope S. Asst VP Operations Banking Used the software for: 2+ years ### "Accounts Payable Made Easy" February 6, 2025 5.0 AvidXchange has been a great experience. It is easy to navigate and offers everything that you need to have a successful Accounts payable program. Pros AvidXchange is very easy to navigate and manage. We love the audit trail that it keeps on the vendors and researching payment issues is effortless. Cons We have been using AvidXchange for many years and we have not run across any issues that we would like to change. Review Source SP Shannon P. Manager of HRIS AP Oil & Energy Used the software for: 2+ years ### "AvidXchange saves time and money" February 6, 2025 5.0 AvidXchange has made the processing of invoices much quicker and smoother with the appropriate work flows along the way. It has cut hours of work in our company. Pros I love the capture feature the most and how it learns more as you use it. The ease of use of the entire program is also a plus. It doesn't take long to train employees to use. Workflows can be created easily and exactly as needed. Cons The biggest issue is when the system is down and we have to wait for it. Review Source HS Henry S. Accounts Payable Non-Profit Organization Management Used the software for: 2+ years ### "Avid Experience" February 6, 2025 5.0 AvidXchange makes our AP automation easier especially with Vendors Pros Avidxchange provides exact time stamp of all invoices. Cons AvidXchange customer service does not respond to inquiries in a timely manner Review Source JZ Jonathan Z. Controller Child Day Care Services Used the software for: Less than 6 months ### "Growing Kids Review of Avid" December 3, 2024 4.0 Overall it is a solid product, but I wish the invoices showed up in Quickbooks as attached jpeg images instead of an email link. Also, I do not like the default push for VCC for all suppliers/vendors that we are paying. Pros Ability to scan and send invoice to online database to easily code and search and send to Quickbooks for payment and payment tracking. Cons I absolutely hate the aspect that we (as the payee) cannot help the employer easily switch their payment method if they are erroneously signed up for VCC payment instead of check by mail payment or ACH. The amount of companies that state they never signed up for VCC but have been switched over is concerning. Review Source Response from AvidXchange December 17, 2024 Hi Jonathan. Thank you for your review. We are happy to hear that you have had success with AvidXchange. Please feel free to follow up with our customer care team for assistance with payment type discrepancies. BH Brandon H. Budget and Reporting Specialist Religious Institutions Used the software for: 2+ years ### "Great invoice processing platform" February 11, 2025 5.0 AvidXchange has been a great partner of ours for over 7 years now and has made a huge difference in our AP Pros Simplifies accounts payable processing greatly Cons In our experience, it doesn't have the most robust API back-end for integrations Review Source GA Greg A. CFO Real Estate Used the software for: Less than 6 months ### "AvidxChange Review" December 17, 2024 5.0 very good, a the case filing has a timely response Pros excellent product and user friendly once fully trained Cons could use a bit more training and discuss other common issues from users Review Source TA Tony A. CFO Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall - a good product" October 7, 2024 4.0 the help has been good, the implementation was supported well by your team Pros its link with our accounting system is very helpful and makes our life easier Cons slow payment process, no ACH option, also, we would like to be able to stop emails the approvers Review Source Response from AvidXchange October 10, 2024 Thank you, Tony for sharing your review of AvidXchange! We are so happy to hear you have had a positive experience. TS Tony S. Owner Construction Used the software for: Less than 6 months ### "Payments take forever to show up" March 15, 2025 1.0 Terrible. Cant get paid and no response from customer service. Pros There is absolutely nothing good about this company. Cons Takes too long to get paid and the options for payment are terrible. Review Source ML Miri L. Office Manager Real Estate Used the software for: I used a free trial ### "Amazing software, expensive" January 20, 2025 4.0 Pros It does the payables for you. Time saver. Cons It's expensive for a property management software. Review Source JC Josh C. Accounting Supervisor Sporting Goods Used the software for: 2+ years ### "Simplify Your AP Process" October 19, 2020 5.0 Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite record, and then I would need to physically file the invoice. Now, it's as simple as reviewing the invoice in Avid's user-friendly portal and syncing it into our accounting system. Each department will get an invoice based on the supplier's workflow that was set in Avid and all they have to do is review, select what GL they would like to put the invoice to, and submit. Overall experience has been great. One of the few companies we work with that we actually like and feel we are getting our money's worth with. Definitely urge anyone who is looking for an automated A/P system to give Avid a try. Pros \- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid. - Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier. - A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices. - Reduces paper. - Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits. - Overall worth every penny. Cons \- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay. - Indexers can make mistakes on basic invoice header data, but this is very rare. Review Source DD David D. Controller Real Estate Used the software for: 2+ years ### "Daily Accounts Payable Review Software" August 19, 2021 5.0 Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly. Pros Ease of Batching approved invoices and integrating them with my accounting software Cons At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow Reason for choosing AvidXchange Cost and recommendation by user Review Source CR Catherine R. Accounts Payable Lead Broadcast Media Used the software for: 2+ years ### "AvidXchange " August 31, 2021 4.0 I have been very happy with the product. It provides the options that we were looking for when considering purchase. We only utilize the purchasing, reports, and PO function. When choosing a product we were looking for something that could integrate with Microsoft GP. We did customize a number of things to fit our business and everyone at AvidXchange were great while working thru the process. Pros AvidXchange has helped streamline our invoice processing; to eliminate paper, and approval routing time. It provides the approving team access to see where it is in the approval/payment process and see payment information. By providing this information at their fingertips it saves us from receiving emails/phone calls looking for basic information. Overall the departments that use the system are very happy with having access to their invoices in one place. Cons The reporting system is cumbersome. I would like a report that would let me customize the detail I am looking for. Review Source BD Brenda D. Accounts Payable Supervisor Real Estate Used the software for: 2+ years ### "Unhappy with services and a lot of technical issues" February 26, 2024 1.0 Not good - a lot of issues since they went to the AI system Pros Easy platform to work with and can find invoices easily. Cons Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude. Reason for choosing AvidXchange We use rent manager and Avid works with rent manager also. Review Source Response from AvidXchange August 8, 2024 Hi Brenda, Thank you for sharing this feedback. In 2024, we have focused on continual product improvements, including increasing payment speed. Have you seen any improvements from these changes? If yes, we would be so grateful if you would revise your review to mention that. If no, please feel free to reach out to CERT@avidxchange.com for further assistance. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.