# AvidXchange Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about AvidXchange Software - reviews, pricing plans, popular comparisons to other Accounts Payable products and more.

Source: https://www.capterra.com/p/144102/AvidXchange

---

# 

 AvidXchange Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

AvidXchange

## What is AvidXchange?

AvidXchange is a trusted leader in accounts payable (AP) automation software and payment solutions, founded in 2000 to simplify how middle-market businesses manage AP processes. Our platform automates workflows, helping businesses save time, reduce costs, and eliminate paper invoices and checks. We support over 8,000 buyers who have digitized their AP processes, paying 1.2 million suppliers through the AvidPay Network in the last five years. In 2023, we processed 75 million transactions and managed $231 billion in spend, demonstrating our scalability and reliability. With one of the largest supplier networks for the middle market, AvidXchange provides tailored expertise for industries such as real estate, healthcare, education, and hospitality. AvidXchange, Inc. is also a licensed money transmitter for U.S. B2B payments, authorized by the New York State Department of Financial Services and all other required states.

## What is AvidXchange used for?

[Accounts Payable](https://www.capterra.com/accounts-payable-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 208 user reviews

Reviews sentiment

Positive

88%

Neutral

7%

Negative

4%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Accounts Payable / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for AvidXchange?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.avidxchange.com&name=AvidXchange)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AvidXchange

4.4 (208)

VS.

[4.2 (2,043)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (207)

Ease Of Use

4.0 (1,999)

Value For Money

4.3 (177)

Value For Money

3.9 (1,589)

Customer Service

4.1 (184)

Customer Service

3.8 (1,693)

## AvidXchange alternatives

[4.3 (686)](https://www.capterra.com/p/76/Intacct/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[4.3 (2,251)](https://www.capterra.com/p/380/Concur-Expense/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[3.9 (441)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/)

Starting price

$124.42

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

73%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/)

## FAQs about AvidXchange

Overview

### What problems does AvidXchange solve?

AvidXchange solves paper-heavy accounts payable bottlenecks by automating invoice capture, coding, routing, approvals, and payments. It prevents lost invoices, duplicate entries, slow multi-level signoffs, and weak audit trails while improving invoice search and ERP syncing. AP teams, finance leaders, property managers, and remote approvers benefit most from faster, more visible processing.

Answer based on 150 reviews

Overview

### Which roles and teams benefit most from AvidXchange?

AvidXchange is most used by finance and accounting teams, including controllers, accountants, accounts payable staff, and CFOs, to automate invoice processing, approvals, payments, and reporting. Property managers and real estate operations teams rely on it to manage vendor invoices, streamline approvals across properties, and maintain stronger payment visibility and control.

Answer based on 206 reviews

Overview

### What company size and industries is AvidXchange built for?

AvidXchange is built mainly for small businesses in real estate, with 76% of reviewers from small companies and 49% from real estate. It also serves finance departments, construction, healthcare, hospitality, education, and nonprofits, with additional reviewer representation in accounting and commercial real estate at 6% each.

Answer based on 208 reviews

Features and Usability

### What are the key features of AvidXchange?

AvidXchange includes core accounts payable features like invoice processing, invoice image capture, approval workflow, and audit trail. Differentiating capabilities include vendor payments through ACH and checks, ERP and accounting integrations, searchable invoice records, and reporting dashboards that support payment tracking, document management, and paperless approvals.

Answer based on 121 reviews

Integrations

### Which third-party tools and platforms does AvidXchange integrate with?

AvidXchange integrates with Yardi Voyager, Sage Intacct, Rent Manager, NetSuite, CINC, and Caliber, with reviewer-confirmed connections centered on accounting and property management workflows. It also supports over 50 integrations from its catalog, including AppFolio Property Manager, Buildium, Entrata, Dynamics 365, and CMiC.

Answer based on 34 reviews

Getting Started and Support

### How easy is it to onboard and train a team on AvidXchange?

AvidXchange is generally easy to onboard for everyday users, especially nontechnical teams handling invoice entry and approvals. It offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say most employees learn quickly, while admins and teams setting up workflows, customizations, or implementation details may need more time and support.

Answer based on 29 reviews

Getting Started and Support

### What customer support options does AvidXchange offer, and how do users rate the experience?

AvidXchange offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as knowledgeable, helpful, and especially strong during onboarding and implementation. However, many report inconsistent follow-up, slow ticket resolution, difficulty reaching the right contact, and varying wait times across channels.

Answer based on 36 reviews

Invoice processing

### How well does AvidXchange handle invoice processing?

AvidXchange speeds up invoice processing with digital capture, approval routing, payment tracking, and clear audit trails. Accounting teams, property managers, and remote approvers often like the visibility and reduced paperwork, though some users find sorting, voiding, vendor submissions, and certain workflows slower or less intuitive than expected.

Answer based on 121 reviews

## Who uses AvidXchange?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 105 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 105 reviews

Administrative

34%

Administrative

34%

Finance & Accounting

32%

Real Estate

13%

Construction

4%

Others

18%

Top industries

Based on 105 reviews

Real Estate

62%

Accounting

11%

Construction

11%

Non-Profit Organization Management

11%

Other

5%

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Invoice Processing

4.6 (82)

69.51% of 82 reviewers that rated this feature as important or highly important

Creation, processing, verification, and execution of invoices till the payment is made

Billing & Invoicing

4.3 (54)

62.96% of 54 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Payment Processing

4.7 (44)

54.55% of 44 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Approval Process Control

4.7 (39)

69.23% of 39 reviewers that rated this feature as important or highly important

Manage the process of evaluating documents or requests submitted for approval

General Ledger

4.4 (34)

67.65% of 34 reviewers that rated this feature as important or highly important

Centralized accounting record which tracks all financial transactions

Online Payments

4.5 (32)

59.38% of 32 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

AvidXchange 74 features

Integrate with a third-party accounting system

Track money owed to a company's creditors/suppliers

Track outstanding invoices and the money owed from clients

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Generate one-off reports that meet information requirements

Categorizes outstanding invoices based on the amount of time they have remained unpaid

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Route documents and other data through one or more stakeholders for review and approval

A record of all activities within the system, including user access, changes made, etc.

Compare and match accounting/financial records with corresponding bank statements

Create, manage, and send invoices or bills to customers

Gateway through which end users can view past bills and pay current invoices

Create budgets based on historical data and future projections

Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances

Issue payments to third parties via checks

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Financial system that helps create and manage physical/digital credit cards and track transaction activities

Accept and process credit card transactions

Alter the layout and content of reports

Import and export data to and from software applications

Protect sensitive data for digital privacy

Store, manage, and track all electronic documents in a centralized location

Electronically collect payments for goods or services

Integrate with existing ERP systems

Generate reports to assess the financial performance of an organization

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Used by property managers

Designed for small businesses

Identify and prevent suspicious activity

Centralized accounting record which tracks all financial transactions

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Creation, processing, verification, and execution of invoices till the payment is made

Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments

Access software remotely via mobile devices

Clients can submit payments via mobile devices

Manage and support multiple locations

Create, send, and view electronic invoices

Accept and process online payment transactions

Integration with payment gateways to facilitate online transactions

Accept, record, and reconcile financial transactions

Manage employee salary processes, data, taxes, and records administration efficiently

Streamlining repetitive tasks and activities through automated and predefined workflows

Business model that bills clients an amount based on the project/task/job performed

Centralized database to track details of properties (including lease, tenant, and owner information)

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Create, send, and track purchase orders and their statuses

Aligns purchase orders with incoming invoices and receiving reports

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Receive data and information in real time

Upload, track, and submit receipts in a central database

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Manage compensation for out-of-pocket expenses incurred by an employee, client or another party

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Review, approve and cancel requests for goods/services to be purchased

Online portal through which end users can access the system, manage tasks, or obtain information

Review and uncover trends in spending activity

Set allowances and ensure employees don't spend more than the allotted amounts

Track the status over time for a request, process, asset, or transaction

Integrated online platform shared by businesses and their vendors to exchange information/files and collaborate on projects.

Managing renters, rent payments, maintenance workflows & documents.

Set up connections to third-party platforms to improve business processes

Log and record hours worked and costs spent to assist in billing and invoicing

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Create, design and manage workflows for repetitive tasks

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Features

4.4 (207)

4.4

Based on 207 reviews

## Pricing

Value for money

4.3 (177)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (177)

4.3

Based on 177 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Procore](https://www.capterra.com/p/56250/Procore/)[

SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[

Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[

Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (184)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (184)

4.1

Based on 184 reviews

## User reviews

Overall rating

4.4

Based on 208 reviews

Filter by rating

5(132)

4(52)

3(15)

2(3)

1(6)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Accounting Manager

Machinery

### "Gets AP Paperless"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 13, 2026

Overall it has been a great experience with little down time and great buy in from most employees and leaders.

Pros

This has helped our company go paperless in our accounts payable department without feeling like we are missing items.

Cons

It took some time to have the developers write it in to our ERP system which is essential to accounting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PS

PATRICE S.

Assistant Manager

Real Estate

### "Avid is absolutely Amazing!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2025

LOVE IT! I learned Avid in one hour and have been able to take care of our company invoices with a peace of mind

Pros

It is easy to use and processes invoices quickly. The document management is amazing. I love how secure the banking transactions are and it is worth it.

Cons

I love everything about it. There are no changes that I would want to see. It is user friendly and easy to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TF

Tommy F.

Administrator

Biotechnology

### "Glad Customer of Avidxchange"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 1, 2025

Im happy with the service i get and makes day to day operations a non hassle sending vendor payments an the like it simpler with Avidxchange

Pros

Its fast and hassle free making payments is a breeze although some say they have a problem with customer service the one time I had to use it went smoothly

Cons

Nothing people say customer service lacks and needs to be better but only using it once for my quick problem was smooth for me

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Elizabeth S.

Regional Manager

Management Consulting

### "AvidXchange usage "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2025

professional, accurate, resourceful, it provides all the accounting in one with tracking mechanism to assist.

Pros

Ease of use, secured, payment processing easy to track and provide reporting. documents every step of the way for better accountability.

Cons

there is nothing I don't like- i enjoy their reporting and how easy it makes my job with clients to look up their own request.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Malisha C.

Property Manager

Real Estate

### "AvidXchange is worth it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2025

My overall experience is very good. It is easy to have vendors sent over their bills. They are organized by date. Easy to process.

Pros

Avid exchange makes processing invoices quick, easy and organized. I appreciate the dashboard so I'm not looking all over the place for invoices. Account management is key to paying bills successfully.

Cons

There isn't anything I least like about avidxchange. I enjoy everything the website has to offer currently.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LA

Linda A.

Accounting

Management Consulting

### "Awesome Payables Software! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 18, 2025

AvidExchange provides a robust and highly secure platform that excels at creating a fully auditable and collaborative accounts payable workflow. The system’s foundational strengths lie in its transparency and fine-grained administrative control. Every business should have this software!

Pros

The level of traceability and auditability within AvidExchange is exceptional. From the moment an invoice is uploaded, we have complete, timestamped visibility into its entire activity history, covering every action, review, and approval step. This comprehensive audit trail is invaluable for compliance and internal controls. Furthermore, the features supporting team collaboration are highly effective, particularly the ability to leave internal notes directly on the invoice, ensuring clear communication and smooth handoffs between staff members. I also particularly value the granular control over user permissions, which allows us to set highly specific abilities and restrictions for each staff member, significantly enhancing security and compliance across the board.

Cons

My primary area for improvement concerns the clarity of the check status reporting within the payment processing module. The system currently lacks a descriptive 'word bank' or clearly defined statuses for cut checks. For instance, the status "processing" is frequently misleading. In our experience, this generalized term often indicates that the physical check is lost in the mail or severely delayed rather than actively moving through the expected payment workflow. Implementing more precise and actionable status definitions would greatly reduce confusion and improve our ability to quickly address payment exceptions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JY

Janet Y.

Assistant Controller

Accounting

### "AvidXchange Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

October 13, 2025

AvidXchange succeeds in reducing manual work: scanning/uploading invoices, routing approvals, tracking payments. These features often save time and reduce paper-based hassles.

Pros

We appreciate that AvidXchange automates invoice capture, approvals, and payments (vs. manual, paper-based processes). For example, scanning invoices and having supporting documents stored with them reduces the need to chase physical paperwork.

Cons

Suppliers sometimes report that payments arrive late, or don’t arrive at all. Some vendors are required (or pressured) to accept payment via methods that involve fees they weren’t expecting or didn’t clearly understand (e.g. virtual cards, enhanced direct deposit).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Brittany M.

Property Manager

Real Estate

### "Best invoicing ever "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 27, 2025

Overall, very impressed with how easy it was to use and understand. Navigating the platform is easy as well. 10 / 10

Pros

Avid was very easy to use & submit invoices and GL codes. It also had a step to verify if everything was correct before submitting which I liked.

Cons

I did not like that it was separate from the PMS system. I wish there was a way to make it just work from the one software.

Switched from

[ResMan](https://www.capterra.com/p/135182/ResMan/)

Easier to use across the board and better for multi site use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jo H.

Owner

Construction

### "Bad business "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 6, 2025

Bad!! We were never told about being charged to receive our money that we work so hard for.

Pros

Nothing nothing nothing! Im appalled at the fees charged!

Cons

They charge the vendors a percentage of the funds they receive. These are funds do to us for work completed to the customer who chose to use avid. The customer who contracted with avid should absorb these fees not the vendor!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 9, 2025

Hi Jo, We appreciate your feedback. Please note that the only payment option that AvidXchange charges a fee for is the AvidPay Direct enhanced direct deposit option. Payments can be sent by check free of charge, or we can send a one time use virtual Mastercard. You can reach out to the supplier support team at supplier@avidxchange.com or by chat via avidxchange.com, or by calling 704-971-8170, and a member of the team will assist you with updating your preferred method of payment.

DB

Daryl B.

Regional Manager

Real Estate

### "Lacking and Incomplete"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 5, 2025

Was sold as a time saving solution vs. entering invoices in ResMan and processing vs. AvidXchange interface.... while some features are good from a visual's standpoint it's lacking completion as an effective solution to quicker A/P processes. Support is really bad.... you're on your own.

Pros

Promising features, some interface of seeing the actual invoice while coding it is a plus.

Cons

Support is non existent, or lacking at best. If you think this will save you time, forget it. We've been on this platform for 2 years, but there is -0- time savings and they really don't listen to their end users whatsoever. Integration with ResMan is extremely lacking from a tracking standpoint. Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 13, 2025

Hi Daryl, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met, and we appreciate the opportunity to address your concerns. After reviewing your account activity, we found that only two support cases have been submitted this year—one of which was resolved by you before our team could step in. We aim to respond to all support cases within 1–2 business days, and most are resolved much sooner. That said, we always want to make sure you're getting the help you need, when you need it. As for the ResMan integration, we know how vital it is for your workflow. We’d be happy to look into any challenges you're experiencing and explore the best path forward. We appreciate your input—it helps us improve. If you’d be open to a quick conversation, we’d love to reconnect and ensure you’re getting the most from the platform. Sincerely, AvidXchange Customer Experience Team

[View all Reviews](https://www.capterra.com/p/144102/AvidXchange/reviews/)

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