# Page 2 | AvidXchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AvidXchange the right Accounts Payable solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144102/AvidXchange/reviews --- AvidXchange 4.4 (208) [View alternatives](https://www.capterra.com/p/144102/AvidXchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of AvidXchange ## Showing most helpful reviews Showing 26-50 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Daryl B. Regional Manager Real Estate Used the software for: 1-2 years ### "Lacking and Incomplete" May 5, 2025 1.0 Was sold as a time saving solution vs. entering invoices in ResMan and processing vs. AvidXchange interface.... while some features are good from a visual's standpoint it's lacking completion as an effective solution to quicker A/P processes. Support is really bad.... you're on your own. Pros Promising features, some interface of seeing the actual invoice while coding it is a plus. Cons Support is non existent, or lacking at best. If you think this will save you time, forget it. We've been on this platform for 2 years, but there is -0- time savings and they really don't listen to their end users whatsoever. Integration with ResMan is extremely lacking from a tracking standpoint. Some of the most basic reports needed are non-existent, and extremely disorganized and is only enhanced via an enhancement request, which rarely gets addressed annually. Review Source Response from AvidXchange May 13, 2025 Hi Daryl, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations haven’t been met, and we appreciate the opportunity to address your concerns. After reviewing your account activity, we found that only two support cases have been submitted this year—one of which was resolved by you before our team could step in. We aim to respond to all support cases within 1–2 business days, and most are resolved much sooner. That said, we always want to make sure you're getting the help you need, when you need it. As for the ResMan integration, we know how vital it is for your workflow. We’d be happy to look into any challenges you're experiencing and explore the best path forward. We appreciate your input—it helps us improve. If you’d be open to a quick conversation, we’d love to reconnect and ensure you’re getting the most from the platform. Sincerely, AvidXchange Customer Experience Team VR Verified Reviewer Accounting Manager Machinery Used the software for: 6-12 months ### "Gets AP Paperless" February 13, 2026 4.0 Overall it has been a great experience with little down time and great buy in from most employees and leaders. Pros This has helped our company go paperless in our accounts payable department without feeling like we are missing items. Cons It took some time to have the developers write it in to our ERP system which is essential to accounting. Review Source NR Nicholas R. Director of Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Avid for AP!" February 14, 2025 4.0 Overall, I have had a great experience using Avid. We were one of the first to use the API functionality with MIP Accounting, and I am glad we made the switch. We save at least 0.5 FTE's on AP. If not for the complaints about the calls to vendors, I would have given 5 stars. Pros I really like the ability to process AP while not physically on location. In a hybrid work environment, it is seamless and managers can sign off on invoices no matter where they are. I also like that there is a digital records trail of the invoices, approvals, and processing. This has been incredibly helpful during audit season. Cons There were some calls to our community partner vendors informing them of the ability to receive payment via ACH, where the person reaching out made it sound like ACH payments were the only option. I had to clarify with our partners that paper checks were an option, but they were under the assumption after the communication that their only option was to accept the ACH form of payment and pay a fee. I reached out to sales and they said this was unacceptable and they would rectify the situation. Since then, I have not received any more complaints. Review Source JF Joshua F. Accounting Specialist Banking Used the software for: 2+ years ### "My Experience with AvidXchange" February 6, 2025 4.0 My overall experience with AvidXchange has been rewarding and has been a significant asset to not only my department, but also my institution as a whole. Pros I appreciate the ease of use in the user interface. The user experience can be daunting to new users due to the sheer breadth of the applications. Nonetheless the experience has a low skill floor with a high skill ceiling given the various ways to navigate the various applications and modules. Cons The reporting tools can be equal parts deeply informative and restrictive. I believe that boolean is simple and helps streamline the reporting process, but it's also restrictive and can make writing reports yielding specific information to be a challenge. Furthermore, separating information for reporting by certain functions is limiting when there is information I want from one section that's unavailable when building the bulk of my reports in another section of reports. (Like building an approvals report using the historical categories and wanting to use information from the approvals reports within the vendor categories) Review Source AB Alexis B. Director of Construction and Development Accounting Construction Used the software for: 2+ years ### "Seasoned User Still Feels Like A Gamechanger" February 6, 2025 5.0 Overall, AvidXchange helped our company save money and become for efficient. It allowed us to implement more checks, work remotely without having to coordinate physical documents, and off things such as electronic payments we did not offer before. Pros Ease of use Multi Approval Routing Capability Connection to our ERP Easy search capabilities Cons I wish we were notified of uncashed checks sooner than 90 days. Need first payment to be check then ACH Alternatives considered [Tipalti](https://www.capterra.com/p/236980/Tipalti/) Reason for choosing AvidXchange Cost, integration, ease of use, ability to pull information. Review Source LM Leslie M. Accounts Payable Administrator Accounting Used the software for: 1-2 years ### "AvidXchange" February 6, 2025 4.0 I love using AvidXchange. I am happy our company decided to use them. Pros I like the fact that the invoices are transported into BankTel for me, I just have to verify that all the information is correct. And it's easy to correct a mistake. Cons The only thing I don't like is when you need to void a payment and not re-issue you have to delete the invoice from the system. Review Source WG William G. SVP, Enterprise Expense Manager Banking Used the software for: 1-2 years ### "Benefits of AvidXchange" February 6, 2025 5.0 From implementation to support the AvidXchange team provides excellent support. Always friendly and willing to help as much as needed. Pros AvidXchange is a one-stop software that provides many services to our bank. We use the product to process hundreds of invoices a month through automation and integration. We also automated expense reports and credit card charges all allowing automated approval by management. We plan to further utilize the software for fixed assets in the coming months. Cons I cannot think of any negative aspects of the software. Review Source DP Dana P. Controller Accounting Used the software for: 2+ years ### "Eliminates paper storage" February 7, 2025 4.0 Our experience has been nothing but good. They software is very user friendly. When we have needed extra help, their support staff isa always very helpful, knowledgeable and pleasant to work with. Pros AvidXchange Accounts Payable is a very user-friendly software. We love that the invoices and supporting documents can be scanned in and saved right along with the invoice. This eliminates the need to keep paper copies and makes research fast and easy. Their customer service and support staff are always very knowledgeable and helpful when we have a question. Cons Nothing that I can think of except maybe the price, but I know they have to stay in business. Review Source AJ Andrea J. Senior Property Accountant Real Estate Used the software for: 2+ years ### "Three Reasons You Should Be Using AvidXchange" February 13, 2025 4.0 My overall experience is very positive. There are many features I like and use daily. I would like to see some improvements on the year end reporting, but I think that will come in the future. Pros The interface with Yardi is a true plus. The ability to leave notes on invoices and also see the history of the invoice from the date it was received to the date it was paid is another plus. Being able to make corrections and/or edits in capture before it is put into the payables queue is another plus Cons I don't like that you have to download annual payment detail report for all of the properties in one report. We use this when processing our 1099s and it would be easier to do this by property. Review Source PM Puwana M. Development Accountant Real Estate Used the software for: 2+ years ### "Accountant " March 28, 2025 5.0 Interface intuitive, with easy onboarding and training processes. The software’s document management system is praised for its simplicity in uploading, categorizing, and retrieving documents Pros AP Automation, reducing manual entries and saving time, efficient workflow to streamline invoice entry, approvals & payments. Cons When importing data from avid to sage intacct, there are some reports unable to create as how we want Review Source Response from AvidXchange April 1, 2025 Thank you for taking the time to share your thoughts about AvidXchange. We are so happy to hear you have had a positive experience! NH Nicole H. VP Controller Financial Services Used the software for: 2+ years ### "Integrated and Efficient " February 6, 2025 5.0 Pros Seamless integration to banking core for all applicable modules in Ascend. The flow from invoice to asset and prepaid record keeping in one place. Cons The report export format limitations, inconsistent audit records and the lack of flexibility in the company setup in Ascend. Alternatives considered [Prologue Financials](https://www.capterra.com/p/168990/Prologue-Financials/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing AvidXchange We chose AvidAscend for the integration and UI. Review Source BM Brittany M. Property Manager Real Estate Used the software for: 1-2 years ### "Best invoicing ever " June 27, 2025 5.0 Overall, very impressed with how easy it was to use and understand. Navigating the platform is easy as well. 10 / 10 Pros Avid was very easy to use & submit invoices and GL codes. It also had a step to verify if everything was correct before submitting which I liked. Cons I did not like that it was separate from the PMS system. I wish there was a way to make it just work from the one software. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Easier to use across the board and better for multi site use Review Source RG Richard G. Director - Information Technology Real Estate Used the software for: 1-2 years ### "AvidXchange - Best in Class AP automation" February 6, 2025 5.0 Automating our AP back office through AvidXchange was a great decision. The product is easy to use, easy for our supplier base to use, and extremely efficient and cost effective. Pros Efficient, easy to use, easy for the supplier base to use, connects directly to our business software Cons There is nothing that we do not like about AvidXchange; automating our AP process through Avid was a great decision. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing AvidXchange Process efficiency and overall Cost were the primary considerations Review Source MC Maya C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "AvidXchange Review " February 6, 2025 5.0 Very positive experience, had a great implementation where we set up all the approvals. Coding is easy and notification reminders work well. Pros Very easy for all departments to use. Did not require much training. Allows for usage of custom fields with NetSuite! Cons They can upgrade the look of the portal but no accounting or integration issues. Overall works smoothly. Alternatives considered [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Reason for choosing AvidXchange Better pricing and better integration with NetSuite. Review Source KH Kathleen H. EVP Finance Real Estate Used the software for: 2+ years ### "Just ok - low price but you get what you pay for" February 10, 2025 3.0 Due to pricing and limitations with our CRM, we are kind of 'stuck' with Avid for now. It works, but if we had other options with better customer service, we would move to an alternate solution. Pros Avid is fairly easy to use and the pricing model is very straight forward. Cons Customer service is absolutely horrible. It is almost impossible to speak on the phone with anyone. I have even tried to get information regarding my sales rep and have been told that they (Avid) can't share that information (?!?!?!). Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Payment limitations in Yardi made AvidxChange more appealing Review Source DN Dana N. Finance Manager Entertainment Used the software for: 2+ years ### "AvidXchange Best in Show" February 6, 2025 5.0 Avid has saved streamlined our AP and made it manageable by a very small staff. It is easy for both user and vendors and paper invoices have been all but eliminated. Pros Eliminates the need for paper invoices being passed around and keeps a clear history of each step from invoice creation to payment. Customer service is outstanding in all areas of the program for both vendors and the company. Cons We cannot see how vendors choose to be paid, so we cannot assist them with questions. Also the fee charged to the vendors for ACH payments is very high. Review Source SR Summer R. Accounts Payable Manager Banking Used the software for: 2+ years ### "Accounts Payable Manager" February 6, 2025 5.0 I truly love AvidAscend. It makes the accounts payable, Prepaids and Accruals, and Fixed Assets part of my job easy. The processes flow nicely and there is rarely an issue. Pros The expense reimbursement feature on AvidAscend is crucial to our company. The ease it provides our employees when uploading receipts and keeping track of expenses is incomparable. Cons I wish there was an option to be able to delete expense reimbursements after they have been approved. Instead of the submitter needing to login and delete it. Review Source LW Lindsey W. Accounts Payable Manager Education Management Used the software for: 1-2 years ### "Worth the Hype" February 6, 2025 4.0 Overall AvidXchange has answered all of our questions and made out AP automation streamlined and easy. Pros The best thing I like About AvidXchange is it easy to use and easy to access on the go if needed. Cons The least thing about AvidXchange is that it logs you out if you don't use it for a couple minutes...and the budgets portal is not working for us. Alternatives considered [Paymerang](https://www.capterra.com/p/184798/Paymerang/) Reason for choosing AvidXchange Was able to talk to Blackbaud and meet our requisition requirements Review Source IB Ian B. Senior Accountant Real Estate Used the software for: 2+ years ### "Better than paper AP systems" December 12, 2024 4.0 Overall, it's been positive. It's helped get compliance from other departments in our organization. Pros All of our paper invoices are kept in one place. Cons Customer service takes weeks to respond to cases. Review Source Response from AvidXchange December 17, 2024 Hi Ian. We are happy to hear that you have enjoyed the product and it has improved compliance! JG Joe G. Property Manager Real Estate Used the software for: 2+ years ### "AvidXchange- The most user-friendly platform" January 23, 2025 4.0 I have worked with many different payable platforms, such as Nexus, MRI Software, and Yardi. AvidXchange is by far the superior platform. Pros The ease of uploading, processing and paying invoices. Cons The delay time of uploading invoices and getting them on the dashboard. Review Source KK Katie K. Principal Real Estate Used the software for: 1-2 years ### "Excellent Time Saver" February 13, 2025 4.0 Overall this product has been great for our business and saves us valuable time at a low cost. Plus the cost is passed along to our customers, and is less than it would be to purchase postage/ mail checks on our own. It also directly integrates with our property management software Pros Significantly easier to process accounts payable. Quick and saves us a lot of time. Cons Funds are removed from your account immediately. If the check gets lost or is never received by the vendor, it takes awhile to get the funds returned to your account and re-issued. It also results in a service charge. Review Source MS Matt S. AP Specialist Accounting Used the software for: 2+ years ### "Avid: User-Friendly For Over Five Years" February 6, 2025 4.0 I've been using Avid for over five years and overall, it's very user-friendly. The stop-pay request replies are very quick. Pros It's very user-friendly and it's getting better all of the time in fixing problems that occasionally occur. They seem to be very responsive to addressing concerns we have, whether it's with functions not working properly or something else. Cons Having to let them know certain functions aren't working. Review Source KL Karen L. Property Accountant Real Estate Used the software for: 1-2 years ### "User friendly software " February 9, 2025 4.0 Overall I feel like it’s a good software that makes it convenient to complete your payables on a regular basis. Pros It’s user friendly and keeps all your payables organized in one place. Cons When you have multiple entities you are doing payables for it is very time consuming to make changes to vendors that are shared between the companies. Review Source HS Henry S. Accounts Payable Non-Profit Organization Management Used the software for: 2+ years ### "Avid Review" February 13, 2025 5.0 Avid has streamlined our AP process especially in preventing loss of invoices. Pros Avid Automation and time stamp is great! Cons Customer Service from Avid is not responsive Review Source NH Natasha H. Human Resources Generalist Mental Health Care Used the software for: 1-2 years ### "An Avid Review." February 6, 2025 5.0 User friendly, easy to look up invoices and see where the process is. Pros The levels of workflows that can be created for invoices to be filtered and audited per program/individual. The approval process is easy to use. Cons Sometimes when putting in an account code it does not always recognize the number(s). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.