# SupportHero Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SupportHero Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more.

Source: https://www.capterra.com/p/144138/SupportHero

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# 

 SupportHero Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SupportHero

## What is SupportHero?

In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find answer to their question when and where they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today!

## What is SupportHero used for?

[Knowledge Management](https://www.capterra.com/knowledge-management-software/)

Overall rating

Based on 31 user reviews

Reviews sentiment

Positive

94%

Neutral

3%

Negative

3%

Starting price

$49

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SupportHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://supporthero.io&name=SupportHero)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SupportHero

4.7 (31)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

$49

Other, Per Month

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (31)

Ease Of Use

4.3 (3,631)

Value For Money

4.7 (29)

Value For Money

4.3 (2,232)

Customer Service

4.7 (28)

Customer Service

4.3 (2,121)

## SupportHero alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/144138/SupportHero/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Content Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Document Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Knowledge Base Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Text Editing

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Edit text as needed

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Tracking

Track and document all activities across devices, networks, and other systems

SupportHero 20 features

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and manage digital catalog of products/services with their details, specifications, and price

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Search for specific words or phrases within a document or database

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Manage and support multiple languages

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Edit text as needed

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.5 (30)

4.5

Based on 30 reviews

## Pricing

Value for money

4.7 (29)

Free Trial

Basic

$49.00

Other,Per Month

Value for money

4.7 (29)

4.7

Based on 29 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.7 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (28)

4.7

Based on 28 reviews

## User reviews

Overall rating

4.7

Based on 31 reviews

Filter by rating

5(26)

4(3)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

Martin U.

Co Founder

Information Technology and Services

### "Great Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2023

Pros

Robust yet very flexible knowledge management platform

Cons

More integrations and a newly/refreshed user interface

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ER

Edmundo R.

Software developer

Computer Software

### "SupportHero Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

May 18, 2023

Pros

It provides a great way to make our knowledge base available whithin our product.

Cons

The user interface can be greatly improved.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FL

Fredrik L.

Owner

Computer Software

### "Our support system of choice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 18, 2023

We use it for support for our video catalog software, https://VideoCataloger.com. We are very happy with it and are currently not considering alternatives.

Pros

We really like the integration with email clients. We can view all incoming support and feedback requests in one place and ensure it's taken care of promptly.

Cons

They have increased the price since we started using it, but I would still recommend it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Aaron S.

Owner

Restaurants

### "SupportHero: An appropriate name for a great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 25, 2023

It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response.

Pros

Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better.

Cons

It's very intuitive and honestly, does everything I need it to do. No complaints.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Dave C.

Director

Design

### "A helpful tool with a lot of potential "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

April 16, 2022

Pros

Having a tool like SupportHero that gives you insight into what your customers (or potential customers)are searching for in your knowledge base is super valuable. This can give you guidance on what information you are missing in your help docs or even potential features to consider. Combined with other tools this can give you a wholistic view of your audience.

Cons

The software feels somewhat neglected and there have been very few updates (or atleast those updates have not been communicated effectively to subscribers). I hope they able to remedy this because they have a unique product.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Sajal G.

Partner

Information Technology and Services

### "A support mechanism that works on auto-pilot!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 28, 2022

We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product.

Pros

No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button!

Cons

If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AV

Anthony V.

Manager

Marketing and Advertising

### "They've changed the terms of the deal, pray they don't change them again"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 30, 2021

Pros

Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story.

Cons

I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Moshe L.

Founder

Computer Software

### "My Experience with Support hero"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2019

1\. Nice and pro design for my support page 2. Stats which gave us lots of information we didn't know about our customers 3. The main page looks awesome and cover most of the popular questions 4. Advance contact us, which give us the ability to customize it and lower the number of requests. 5. Customer support - more or less the same customer service I use to give to my customers, which is not less than perfect.

Pros

the ability to find new questions/answers to my faq page.

Cons

main page loading time (but it does work well, i just wish it was faster)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Virginia G.

Finance Specialist

Computer Software

### "Best knowledge base System Ever! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 12, 2019

I had to rapidly develop a knowledge base with documentation for a very complex sass. I was able to rapidly create a knowledge base within a few hours as I already created walk through videos. I cant believe how easy it was and how great it looks.

Pros

Great for sass knowledge base as the widget allows widget picture in picture. So you can place a walk through video inside a widget on the same screen as the app your customer is using. It works particularly well for complex sass. The search function on the knowledge base is also very, very good. Also the whole knowledge base is very easy to set up. I'm really impressed. You can also link to other parts of the knowledge base and there is a stand alone subdomain as well as widget onscreen. Its really an excellent knowledge base as I had heard already in a lot of places.

Cons

None. I literally can't think of anything.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Semi retired

Executive Office

### "A very well thoughout support tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 11, 2018

If you have a need to provide support to users then I can highly recommend Support Hero.

Pros

There are quite a few support tools on the market, but few of them can match Supporthero for the thought and attention to detail that has gone into it. The user-interface is very well thought out and is a pleasure to use. But it doesn't end there. Support Hero also looks terrific for end users as well. One of the standout points for me with Support Hero was the ability to customize pretty much everything, which means you can really make this YOUR tool and not have to try and squeeze in to what someone else has already designed. Support Hero is also very well supported with excellent instructional materials and a support team that lives up to the name Support Hero.

Cons

I'm hard pushed to think of anything as this is a very well polished and highly customizable tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/144138/SupportHero/reviews/)

Popular comparisons

[Confluence vs SupportHero](https://www.capterra.com/compare/136446-144138/Confluence-vs-SupportHero)[Microsoft SharePoint vs SupportHero](https://www.capterra.com/compare/1167-144138/SharePoint-vs-SupportHero)

[Notion vs SupportHero](https://www.capterra.com/compare/144138-186596/SupportHero-vs-Notion) 

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