# SupportHero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SupportHero Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/144138/SupportHero --- # SupportHero Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SupportHero ## What is SupportHero? In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find answer to their question when and where they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today! ## What is SupportHero used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SupportHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://supporthero.io&name=SupportHero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SupportHero 4.7 (31) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $49 Other, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (31) Ease Of Use 4.3 (3,603) Value For Money 4.7 (29) Value For Money 4.2 (2,658) Customer Service 4.7 (28) Customer Service 4.3 (2,766) ## SupportHero alternatives [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144138/SupportHero/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Content Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Text Editing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Edit text as needed Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems SupportHero 20 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage and support multiple languages Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Edit text as needed An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (30) 4.5 Based on 30 reviews ## Pricing Value for money 4.7 (29) Free Trial Basic $49.00 Other,Per Month Value for money 4.7 (29) 4.7 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (28) 4.7 Based on 28 reviews ## User reviews Overall rating 4.7 Based on 31 reviews Filter by rating 5(26) 4(3) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent Martin U. Co Founder Information Technology and Services ### "Great Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2023 Pros Robust yet very flexible knowledge management platform Cons More integrations and a newly/refreshed user interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Edmundo R. Software developer Computer Software ### "SupportHero Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 18, 2023 Pros It provides a great way to make our knowledge base available whithin our product. Cons The user interface can be greatly improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Fredrik L. Owner Computer Software ### "Our support system of choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 18, 2023 We use it for support for our video catalog software, https://VideoCataloger.com. We are very happy with it and are currently not considering alternatives. Pros We really like the integration with email clients. We can view all incoming support and feedback requests in one place and ensure it's taken care of promptly. Cons They have increased the price since we started using it, but I would still recommend it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron S. Owner Restaurants ### "SupportHero: An appropriate name for a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2023 It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response. Pros Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better. Cons It's very intuitive and honestly, does everything I need it to do. No complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dave C. Director Design ### "A helpful tool with a lot of potential " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 16, 2022 Pros Having a tool like SupportHero that gives you insight into what your customers (or potential customers)are searching for in your knowledge base is super valuable. This can give you guidance on what information you are missing in your help docs or even potential features to consider. Combined with other tools this can give you a wholistic view of your audience. Cons The software feels somewhat neglected and there have been very few updates (or atleast those updates have not been communicated effectively to subscribers). I hope they able to remedy this because they have a unique product. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sajal G. Partner Information Technology and Services ### "A support mechanism that works on auto-pilot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 28, 2022 We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product. Pros No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button! Cons If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Anthony V. Manager Marketing and Advertising ### "They've changed the terms of the deal, pray they don't change them again" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 30, 2021 Pros Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story. Cons I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Moshe L. Founder Computer Software ### "My Experience with Support hero" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2019 1\. Nice and pro design for my support page 2. Stats which gave us lots of information we didn't know about our customers 3. The main page looks awesome and cover most of the popular questions 4. Advance contact us, which give us the ability to customize it and lower the number of requests. 5. Customer support - more or less the same customer service I use to give to my customers, which is not less than perfect. Pros the ability to find new questions/answers to my faq page. Cons main page loading time (but it does work well, i just wish it was faster) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Virginia G. Finance Specialist Computer Software ### "Best knowledge base System Ever! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2019 I had to rapidly develop a knowledge base with documentation for a very complex sass. I was able to rapidly create a knowledge base within a few hours as I already created walk through videos. I cant believe how easy it was and how great it looks. Pros Great for sass knowledge base as the widget allows widget picture in picture. So you can place a walk through video inside a widget on the same screen as the app your customer is using. It works particularly well for complex sass. The search function on the knowledge base is also very, very good. Also the whole knowledge base is very easy to set up. I'm really impressed. You can also link to other parts of the knowledge base and there is a stand alone subdomain as well as widget onscreen. Its really an excellent knowledge base as I had heard already in a lot of places. Cons None. I literally can't think of anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Semi retired Executive Office ### "A very well thoughout support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2018 If you have a need to provide support to users then I can highly recommend Support Hero. Pros There are quite a few support tools on the market, but few of them can match Supporthero for the thought and attention to detail that has gone into it. The user-interface is very well thought out and is a pleasure to use. But it doesn't end there. Support Hero also looks terrific for end users as well. One of the standout points for me with Support Hero was the ability to customize pretty much everything, which means you can really make this YOUR tool and not have to try and squeeze in to what someone else has already designed. Support Hero is also very well supported with excellent instructional materials and a support team that lives up to the name Support Hero. Cons I'm hard pushed to think of anything as this is a very well polished and highly customizable tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144138/SupportHero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Confluence vs SupportHero](https://www.capterra.com/compare/136446-144138/Confluence-vs-SupportHero)[Microsoft SharePoint vs SupportHero](https://www.capterra.com/compare/1167-144138/SharePoint-vs-SupportHero) [Notion vs SupportHero](https://www.capterra.com/compare/144138-186596/SupportHero-vs-Notion)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)