# Page 2 | SupportHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SupportHero the right Knowledge Management solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144138/SupportHero/reviews

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SupportHero

4.7 (31)

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Last updated March 13th, 2026

# Page 2 - Reviews of SupportHero

## Showing most helpful reviews

Showing 26-31 of 31 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Virginia G.  
Finance Specialist  
Computer Software  
Used the software for: Less than 6 months

### "Best knowledge base System Ever! "

January 12, 2019

5.0

I had to rapidly develop a knowledge base with documentation for a very complex sass. I was able to rapidly create a knowledge base within a few hours as I already created walk through videos. I cant believe how easy it was and how great it looks.

Pros

Great for sass knowledge base as the widget allows widget picture in picture. So you can place a walk through video inside a widget on the same screen as the app your customer is using. It works particularly well for complex sass. The search function on the knowledge base is also very, very good. Also the whole knowledge base is very easy to set up. I'm really impressed. You can also link to other parts of the knowledge base and there is a stand alone subdomain as well as widget onscreen. Its really an excellent knowledge base as I had heard already in a lot of places.

Cons

None. I literally can't think of anything.

Review Source

CW

Catherine W.  
Customer Success Manager  
E-Learning  
Used the software for: 6-12 months

### "It's helping us scale our support"

April 30, 2017

5.0

By deflecting tickets and instantly answering questions that would have otherwise made it into our inbox, Support Hero has the potential to help us scale our support team and provide instant, self-serve help to our customers.

Pros

My favourite thing about Support Hero are the metrics it gives you - deflected tickets, failed searches, etc. The failed searches are particularly interesting because you can use those to create a list of actionable tasks in your dashboard - e.g. write this new article, update this old one, and so on.

Cons

We're still using an external knowledge base software, and differences between the CSS of the two can cause some messy styling for the Support Hero in-app articles.

Review Source

KC

Kristell C.  
Head of support  
Internet  
Used the software for: 1-2 years

### "The best in app knowledge base I tested"

April 14, 2017

4.0

I've tested lots of knowledge base system but this one is better for several reasons: - being able to display the best articles to the client according to his navigation (URL system) - being able to check failed searches to improve our articles - the multi language system (we need to provide help in 4 languages!) - the new "content feedback" feature: my own clients can inform me if an article is not correct :)(wrong info, screenshot not up to date, etc)

Pros

Affordable tool Multi language option

Review Source

Vera R.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Nice tool with reasonable prices"

March 15, 2018

5.0

Pros

It allows creating a good knowledge base quite quickly and can be quickly integrated in the application. Text formatting options allow highlight certain points, which is nice. Pricing is also very reasonable

Cons

I wish it was a more intelligent system, which would use not only direct search, but learn from customer behavior, what information to show.

Review Source

EE

Emeric E.  
CEO  
  
Used the software for:

### "Support Hero has reduced our inbound support ticket volume drastically! I love it"

July 7, 2015

5.0

Before we had a help desk, we had a knowledge base and we had support tickets pouring in every day. It was hell. We had a TON of support ticket that were already addressed in our knowledge base, and others we thought were addressed. It was simply not working properly. Since we've started using Support Hero, we've reduced our support ticket volume by more than 50% and have added more than 100 FAQs we knew woukd help our users find their answers on their own. Support Hero is actually the only solution that tell you what support resources are missing and also make sure all users search your knowledge base before contacting support. All my support team is in love with it!

Review Source

MU

Matic U.  
  
  
Used the software for:

### "Embed a help center right into your app as a widget"

April 11, 2017

5.0

Making it simple for users to access and consume support content right from within the app. Our embedded widget is, by far, the best on the market. Users don't have to leave your app to search for support and get their questions answered, and that means less friction.

Review Source

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