Who Uses This Software?

Gnatta thrives in helping businesses with a keen eye for refining their customer experience. Customer facing businesses with a mixed channel approach will benefit most from Gnatta's offering.


Average Ratings

2 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
  • Pricing Details
    Per concurrent user.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Gnatta
  • www.gnatta.com
  • Founded 2014
  • United Kingdom

About Gnatta

We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time.


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Gnatta Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Gnatta Reviews


Great software to combine social and non social customer service

Jul 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

Vendor Response

by Gnatta on July 09, 2015

Thanks for the response Martin!

Everything I need

Jul 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Vendor Response

by Gnatta on July 09, 2015

Thanks Tom!