--- title: "Concord Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Concord the right Contract Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144154/Concord/reviews/" page_type: "reviews" language: "en" --- Concord 4.6 (235) [View alternatives](https://www.capterra.com/p/144154/Concord/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Concord Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews AS Ariella S Operations AssociateFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The user-friendliness, efficiency and how the program increases my productivity by saving time when signing documents and storing documents.“ December 5, 2024 AS Andrew S LawyerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I don't like that when in the process of editing a document you lose internet connection, your edits are not saved and then you have to make the changes you planned to make from the beginning.“ October 25, 2024 SA Scott A Business DeveloperUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We have a contract administration team that sets it up and manages it and then we utilize the data. If properly set up and managed it is very effective“ January 30, 2025 JH James H Sales CoordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “There are some status' on contracts that are auto generated that have caused some confusion and I wish there was a way to edit them.“ October 30, 2024 JH James H Sales CoordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It allow for easy search, organization, and signing of contracts.“ October 30, 2024 ES Evan S Records SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “This has improved over the past year, but there are still parts of the software that are finicky to use, prevent thorough information tracking, or do not cover as broad of a spectrum as they should.“ July 23, 2024 MA Mikela A Procurement OfficerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Things I like the most about Concord are its features, good overview of document's clear guidance on how to use it and it's benefits to the teams work and if anything is missing you can notify your colleagues.“ July 29, 2024 CH Caitlin H Legal InternLegal Services, 201 - 500 employeesUsed the software for: Less than 6 months. “There is not an option to delete your own discussion posts.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edouard N. Founder & CEO Market Research Used the software for: 2+ years ### "A great product that literally works every time." November 18, 2022 5.0 Pros The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails. Cons I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign. Review Source Response from Concord January 17, 2023 Hey Edouard, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team SA Scott A. Business Developer Utilities Used the software for: 1-2 years ### "Powerful tool" January 30, 2025 5.0 We have a contract administration team that sets it up and manages it and then we utilize the data. If properly set up and managed it is very effective Pros As a project developer it makes it easy to search for particular contracts and particular parts of contracts easily. Cons I had very few problems. The sign on process was initially difficult but that has since been fixed. Review Source JC Joyce C. People ops Manager Legal Services Used the software for: 6-12 months ### "Runaway from it!! Get Docusign or AdobeSign instead!!!" December 12, 2024 1.0 Pros Nothing. I only use this because is mandatory at work Cons Your user experience is worst I found in any signing tool I ever used. Alternatives considered [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Concord Yes, due to the price, but we all regret Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Price, but I so so so regret this decision Review Source Response from Concord December 14, 2024 Hi Joyce, we appreciate you taking the time to share your experience, though we're disappointed to hear that we haven't met your needs. Your feedback is incredibly valuable in helping us identify areas for improvement. We’d love to connect and learn more about your specific concerns to find a resolution. Please reach out to us at https://meetings-eu1.hubspot.com/quincy-berg, or let us know a convenient time for a call. We're here to help! DM Davis M. Procurement Manager Hospital & Health Care Used the software for: 1-2 years ### "Concord Survey " December 2, 2024 4.0 Positive experience, it does what I need wish to continue to use it. Pros The organization of the platform is not overly complex. I need Concord specifically to notify me when contracts are about to expire. Cons Having to manually update a contract term if the contract automatically renews. In other words, if I have a contract in Concord that is in its second year of a 1 year auto renew, I no longer get email notifications about it coming up for renewal. Review Source LR Laird R. Document Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A full suite of contract and document management features." October 25, 2024 5.0 It's been positive. They have provided excellent customer support, a library of training materials and webinars and steadily made improvements to their product, which has improved our satisfaction. Pros The convenient labeling and filing features for contracts and all document types, which allows tracking for large volumes of files on behalf of the organization. Cons Our version doesn't have automated push notifications for document owners. Review Source DP Darrel P. CEO Government Administration Used the software for: 6-12 months ### "Great product for busy CEO" December 7, 2024 4.0 Seemless, easy to use, intuitive. I used to arrive in my office to stacks of paper files for signatures. Sometimes I wouldn't visit that particular office for weeks. Staff would try to find the right office at the right time to get my signature. With Concord all that is eliminated, digitally signing documents revolutionized my contract signing experience. Well done Concord. Pros I move between various offices and documents chase me from place to place for a signature; sometimes I sign the same contract twice. With concord that problem is eliminated. Cons I got inexplicably locked out and resetting my password didn't work. I had to go back to paper and I hated it. Review Source AS Andrew S. Lawyer Computer Software Used the software for: 6-12 months ### "Rating my experience with concord during the past 6 months" October 25, 2024 5.0 I can definitely say that I'm satisfied. Pros Fast and simple. Easy to use and doesn't require prior training to use the service. Cons I don't like that when in the process of editing a document you lose internet connection, your edits are not saved and then you have to make the changes you planned to make from the beginning. This is very annoying especially if you draft the document from zero, and the whole draft disappears. Happened to me twice:( I understand that there is a save button, but people don't always want to apply the changes to the main document. Would be awesome if the system remembers what you edited and you can return to the edit when you reconnect to the internet. Review Source NS Nick S. Procurement Specialist Government Administration Used the software for: 1-2 years ### "Concord is awesome!" October 25, 2024 5.0 My experience has been wonderful, this product has helped my organization manage contract and ensures that we stay on top of renewals. Pros The ability to have notifications for items coming due. Tracking all contracts that have been issued, and being able to run reports. Cons Only con i can think of would be not having automatic reminders sent to people that haven't signed the document. Review Source JH James H. Sales Coordinator Information Technology and Services Used the software for: 1-2 years ### "Concord continues to be a easy to use and valuable to our team" October 30, 2024 5.0 Pros Concord allows the entire team to access all of our service contracts seamlessly. It allow for easy search, organization, and signing of contracts. It additionally has integration with Hubspot which is our main CRM and we are excited to explore how this can help add to its usefulness Cons There are some status' on contracts that are auto generated that have caused some confusion and I wish there was a way to edit them. Additionally, there doesn't seem to be ways to add additional stages of contracts which would be nice for extra automation. Review Source cL christine L. Area Director Hospital & Health Care Used the software for: 2+ years ### "Good Program" December 23, 2024 5.0 Once I got familiar with the program it was easy to use. Pros Once I learned the program I found it easy to use. Cons Really, not much. I learn by doing so while the tutorials are good, I learned more by getting in & use it. Review Source MW Matthew W. Attorney Legal Services Used the software for: Less than 6 months ### "The best electronic signature option for my small business" January 18, 2023 5.0 I am using Concord to have clients sign services agreements. It is a requirement for my line of work and I need a new one for every transaction. It is very easy to upload documents and to tailor each signature request for each client. I am very happy! Pros Concord has been a lifesaver. I signed up first with a competitor whose plan was more costly and limited the amount of documents I could send for signatures to only five per month. Concord is cheaper and has no limits on documents sent for signatures. It is very easy to upload files and add signature boxes, and it looks sleek and professional. I also found their sales team to be helpful and not pushy, and they steered me toward a plan that worked for me without trying to upsell me. I'm very happy! Cons I really can't think of anything I don't like about using Concord. It has been a perfect fit for my small business electronic signature needs. Alternatives considered [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Concord The Concord sales rep seemed more professional and honest than the other sales reps I talked to from competitors. Concord ultimately gave me what I needed for a lower cost. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Concord allowed unlimited signature requests, unlike Docusign which limited me to 5 per month, and Concord is cheaper than Docusign. Docusign wanted to upgrade me to a more expensive plan that would allow more signatures requests, but I would still be limited to 100 per year. There is no such limit with Concord. Review Source Response from Concord January 19, 2023 Hey Matthew, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team CH Craig H. Director of Finance and Operations Education Management Used the software for: 2+ years ### "Concord Streamlines Document Signing with Ease" August 2, 2024 5.0 Concord has streamlined our processes for document signatures by our staff and has been a huge time-saver for us. Pros Concord was very easy to set up and manage from one school year to another. It has totally streamlined our annual Employment Agreements and other documents that require signature by our faculty and staff. The Concord administrative team is very responsive and knowledgeable of the product. Their pricing was perfect for our budget. Cons Once the system is set up it runs very smoothly. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Concord Ease of use and pricing. Co cord was too complicated for us. Review Source SH Shong H. Contract Services Higher Education Used the software for: 6-12 months ### "Great, user friendly contract management product" August 26, 2021 4.0 We used Concord primarily for contract management, workflow, lifecycle, and repository and Concord meets our expectations. The ease of use and deployment across our team was great as it is very user friendly. Being able to track contracts and deadlines has been a great tool that we loved which allows us to manage our contracts more efficiently. Having templates in Concord and enabling smart fields has improved our contract drafting efficiency. Overall, Concord is a great tool for our company to use to manage our contracts. Pros The integration process was easy, we were able to have it up and running really soon after the training. Help support from Concord is excellent, they are always responsive and able to provide clear, concise information. Collaborating within Concord was good, we were able to share files and go back and forth on negotiations well. Having the digital signature feature is great as it allowed us to move away from another product for signatures. Smart fields is a great feature as we use it in our templates and it has helped with efficiency when drafting contracts. Cons We use third party templates a lot and being able to import the file into Concord is critical. Unfortunately, Concord doesn't translate documents over well. Indentations of clauses and signature areas within the contract does not transfer well. After uploading into Concord, we would always have to go back and update those areas. Another item that we use that would like to have is the option of inserting a "date signed" stamp within the contract. We work on contracts that have signatures within the contract, sometimes throughout, and it would be nice to have the ability to have a date stamp next to signatures. Review Source SM Sharon M. Customer Success Account Executive Information Technology and Services Used the software for: 2+ years ### "Concord is everything you need" September 5, 2024 5.0 Time saving efficient and very easy to use Pros Having stakeholders sign contracts online without looking for them physically and getting an update once the document has been fully signed. Cons In case you pre set signatures, the other party cannot sign until the first stakeholder set to sign first signs Review Source YL Yolanda L. Director of Business Operations & Assistant General Counsel Education Management Used the software for: Less than 6 months ### "MS Review of Concord" April 6, 2023 5.0 So far, the benefit of having a central location to maintain documents has been worth the few problems that I have encountered to date. Pros We have been using Concord only for 4 months. First and foremost, I like the onboarding process. An assigned agent of Concord is readily available, works with you in getting familiarized with the system, allows you to move at your own pace at your own pace, and finds answers to questions that she does not have. I also like the ease of use. It is very user friendly. Cons There are some features that would be helpful to have. For example - you have the ability to add fields but Concord does not have the ability to keep a running list of the added fields. So, it is necessary to type the field name in every time and to remember what fields were created and what they were called. It also does not allow the use of commas in folder names or in third party names. Reason for choosing Concord Cost was a big factor, ease of use was a big factor, term was a big factor. Review Source Response from Concord September 18, 2023 Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. BP Brizl P. IT Marketing and Advertising Used the software for: 6-12 months ### ""Maximizing Productivity with Concord: An IT User's Experience"" February 4, 2023 4.0 The Concord platform is great because it helps us keep track of our contracts and makes it easier to find and manage our important documents.I like that the platform has contracts that you can work on in familiar tools like Word or Google Docs. This makes it easy for us to keep working the way we're used to, while still enjoying the benefits of a centralized contract management system.I like the platform's feature that allows us to work with all the stakeholders involved in a contract. The conditional approval workflows, private comments, and versioning have made the contract negotiation process smoother and more efficient.Overall, I think Concord has been a very helpful platform for our organization. It has helped us to work more efficiently, manage our contracts more effectively, and save money. I would definitely recommend it to other businesses looking for a good contract management system. Pros Its a great way to manage contracts for your organization. It lets you draft, negotiate, sign, and manage all of your contracts in one place, which has saved us a lot of time.The conditional approval workflows help us to ensure that every contract is reviewed by the right person, which helps to reduce the risk of human error. This process has made our review process much more streamlined.Concord provides a way to work with either Word, Google Docs, or Concord itself. This way, you can work the way you want, without having to adjust to a new platform or interface.The platform has a library of pre-approved clauses and templates, which have made contract drafting easier. I've also found the private comments and revision features to be helpful. Cons Some things I think could be improved on the website are the user interface and how easy it is to find specific things. I've found it to be a bit confusing at times and it's slowed down my work.We have a lot of options when it comes to customizing our platform. However, setting it up can take some time.I'm worried that the platform can be slow sometimes. This has made it difficult for me to use it smoothly and efficiently. Review Source Response from Concord February 28, 2023 Brizl, thank you for taking the time to provide feedback on your experience using Concord. We are thrilled to hear that our platform has been helpful in streamlining your contract review process, making it more efficient, and saving you time. Thank you for also sharing with us the challenges you're experiencing, we appreciate your feedback and will continue to work to improve our platform. Remember that you can reach out to us at any time if you need help or training. ZA Zena A. Talent & People Operations Manager Information Technology and Services Used the software for: 6-12 months ### "We love Concord! " August 26, 2021 5.0 I wouldn't be able to sort contracts and offer letters so quickly without it, it has made my life easier especially at the rate we are growing being able to send these out with ease is crucial. Pros We really like the usability of the platform, the user interface is easy to navigate. We have great feedback from the users, especially as we send out offer letters and contracts via concord, the new employees say it is easy to use & efficient! The audit feature is great too so you can see who has opened & read the contract & when! Cons the only comment would be that sometimes if you want to edit some of the text, it formats incorrectly & can throw off the rest of the documents format, BUT it doesn't happen every time and could be our template with the issue. Recently i haven't had this problem. Review Source CB Carol B. Director, Head of Education Insurance Used the software for: 2+ years ### "Concord Key To Managing Contracts" August 3, 2024 4.0 I use Concord to import, assign signatories, and send for execution for several different business units. Pros Ease of importing documents for signature Cons It is not always intuitive how to do something. Review Source JJ Jennifer J. Accounting Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Contract...signed, sealed and delivered" January 31, 2023 5.0 Not only myself but My organization as a whole has benefited from using Concord. I am the one that orchestrates the signature approvals and adds the proper tags so they can be easy to locate when needed. and shared with the appropriate parties. I find it user-friendly and navigate through it with ease. Pros I like that there are multiple ways to upload a contract into Concord. You are always able to rename it, add more tags, and most importantly share it with the proper individuals. Cons I found it slightly confusing on how to add the date to the signed contacts. A little Q&A session was able to help. Review Source Response from Concord February 28, 2023 Jennifer, thank you for taking the time to share your thoughts on Concord. We are thrilled to hear that you find our platform user-friendly and that it has been beneficial for both you and your organization. We're also happy to hear that we were able to solve your issue with adding dates to signed contracts. Remember that you can reach out to us at any time if you need help. Thank you for choosing Concord as your contract management solution. We look forward to continuing to provide you with a top-notch experience. Hana Ř. Leader of inventory Accounting Used the software for: 6-12 months ### "Perfect digital signature " March 25, 2023 5.0 With Concord all contracts are in one place. I can easily search and manage documents. I can search not only documents but also specific clause I work with. Concord help save lost of time. Pros Concord is really easy to use and if there are some functions I don’t know at all there some perfect tutorials to help understand this functions. With Concord is easy and fast way to upload and manage files and add signatures. I can also share documents via email directly from Concord. Cons It would be great if the software could be able to send several contracts in one batch to external partners. And also could be developed in more languages. Review Source AC Arista C. EA Hospital & Health Care Used the software for: 6-12 months ### "Concord is a great alternative to other document signing softwares" January 10, 2023 4.0 Overall concord is a great tool for all businesses because it has many features in one system and can be integrated with existing softwares. Pros You can store agreements, collaborate and send them out for signatures all in one place Cons Sometimes you need to click many things to get to where you need to go and you need to add someone as a signer and share the document with them too. It would be nice if there would be fewer steps for carrying out a task. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) More cost effective Review Source Response from Concord January 12, 2023 Hey Arista, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team AF Allen F. Regional Sales Director Information Technology and Services Used the software for: 1-2 years ### "Concord Is A Solid Choice" January 10, 2023 4.0 Once I got familiar with it I was comfortable using it and we have a well defined process with our sales and legal process for using it so it's good. Pros \- The features are helpful for our business- The product is easy to learn and use- The solution was easy to configure according to our business processes Cons \- In sales it's extra administration but that comes with the territory Review Source Response from Concord January 12, 2023 Hey Allen, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team VR Verified Reviewer Senior Associate Counsel Food & Beverages Used the software for: 2+ years ### "Concord is recommended without reservation!" August 24, 2021 5.0 As a one-person legal department for a multi-state, multi-location company, it's essential that I have a centralized contracts repository that's easy to use and customize as the company grows. Pros Easy searchability. Use of tags to link docs. Customizable reports. Cons Pretty much any limitations from the early versions have been addressed and remedied over time. Review Source CN Carmen N. VP of Finance Biotechnology Used the software for: 1-2 years ### "VP of Finance" August 3, 2024 4.0 Pros I found Concord that is easy to use and user friendly. I did not have much training but was able to get myself familiar with the Concord very quickly. Cons I think that the organization can be better Review Source AK Andrew K. VP Telecommunications Used the software for: 2+ years ### "Good Contract Management / Electronic Signature Software" August 24, 2021 5.0 Concord has helped us to decrease the amount of time from when a customer wants to place an order to when the order gets into our system. Pros From the very beginning the software was easy to use. We were able to upload existing Word documents and then modify them very quickly into templates. The ease of converting from using .doc and .pdf documents to using Concord was great. Cons Support is at times difficult but since the software is well made we don't have issues very often. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.