--- title: "Concord Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Concord the right Contract Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144154/Concord/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-10" --- Concord 4.6 (235) [View alternatives](https://www.capterra.com/p/144154/Concord/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 10th, 2026 # Reviews of Concord Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews AS Ariella S Operations AssociateFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The user-friendliness, efficiency and how the program increases my productivity by saving time when signing documents and storing documents.“ December 5, 2024 JH James H Sales CoordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “There are some status' on contracts that are auto generated that have caused some confusion and I wish there was a way to edit them.“ October 30, 2024 SA Scott A Business DeveloperUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We have a contract administration team that sets it up and manages it and then we utilize the data. If properly set up and managed it is very effective“ January 30, 2025 AS Andrew S LawyerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I don't like that when in the process of editing a document you lose internet connection, your edits are not saved and then you have to make the changes you planned to make from the beginning.“ October 25, 2024 JH James H Sales CoordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It allow for easy search, organization, and signing of contracts.“ October 30, 2024 ES Evan S Records SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “This has improved over the past year, but there are still parts of the software that are finicky to use, prevent thorough information tracking, or do not cover as broad of a spectrum as they should.“ July 23, 2024 MA Mikela A Procurement OfficerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Things I like the most about Concord are its features, good overview of document's clear guidance on how to use it and it's benefits to the teams work and if anything is missing you can notify your colleagues.“ July 29, 2024 CH Caitlin H Legal InternLegal Services, 201 - 500 employeesUsed the software for: Less than 6 months. “There is not an option to delete your own discussion posts.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edouard N. Founder & CEO Market Research Used the software for: 2+ years ### "A great product that literally works every time." November 18, 2022 5.0 Pros The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails. Cons I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign. Review Source Response from Concord January 17, 2023 Hey Edouard, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team LB Lisa B. Administrative Assistant - Compliance Insurance Used the software for: 2+ years ### "Concord Makes it Easy" October 25, 2024 4.0 Our company has been using Concord since August of 2022 and overall, we have been very satisfied with the product and support we have received. It's easy to train new staff on how to use Concord. Pros Concord has a user-friendly interface with the ability to have multiple tabs open at a time, which is so helpful when comparing and editing documents. It's easy to edit documents and add or remove fields and signers. Searching our repository of documents in Concord using key words and tags is so much better than navigating through files on our hard drive like we used to have to do. Cons Documents can only be sent one at a time unless they are combined. I'd like the option to be able to package and send several individual documents to a recipient. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Concord Concord had an easy onboarding process, a user-friendly system, and great value for the cost. Review Source SW Shannon W. pARALEGAL Computer Software Used the software for: 1-2 years ### "Product was not as advertised" July 14, 2021 2.0 The customer service is limited and consists a lot on You-Tube like videos to troubleshoot problems Pros OCR search / reporting/ contract searches Cons There is very limited reporting metrics - it does not allow for custom reporting or using Boolean type structures to create reports or complete contract searches Alternatives considered [ContractSafe](https://www.capterra.com/p/153712/ContractSafe/)[Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/) Reason for choosing Concord We thought it was the best solution based on how it was proposed to us. Review Source SE Sarah E. Director, Bids, Proposals, Pricing Education Management Used the software for: 6-12 months ### "Concord Review" August 1, 2024 5.0 We have had a fabulous experience with Concord. They are available to assist when we have questions. It was a breeze to set up and start using. The folders and unlimited documents have allowed us to be more organized and efficient. The price point is very manageable. We use the application daily and are very happy with our decision to go with Concord. Pros The ability to store all of our documents in one system with controls in place that govern who has access has been really helpful. To have our documents available via the web and organized by department and user has saved us a lot of time and effort. It is easy to use, and the support teams get back to you very quickly. They have weekly webinar's that keep the customers informed and provide in depth insight into key product features. Cons It isn't a con really, but we need a drag and drop date and initials field :) Alternatives considered [Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Concord Price point, unlimited documents, east of use Switched from [OneSpan Sign](https://www.capterra.com/p/121512/OneSpan-Sign/)[Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/) One product at a better price point. Ease of use. Folder access and unlimited documents. Review Source WA Winfred A. Sales and Account manager Financial Services Used the software for: 1-2 years ### "My Journey with Concord" October 13, 2022 5.0 Concord has made my life as a sales manager easier. Before contracting process would take a lot of time with the back and forths on email. Since I started using concord, the turn over for contract signing has really improved. The other thing I love about it is the collaboration with the relevant stakeholders in real time. Pros The easy collaboration in real time among parties the e-signature - Makes contracts to be signed faster the contract management life-cycle the organization of templates - reduces the complex contracting process Cons I think other features should be added when editing documents. By this I mean features like the ones for word docs like different font styles, numbering, etc (Basically I would want word features to be incorporated) Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) It did not have a lot of features like the ones we have on concord. Was not user friendly for contract management Was not offering real time collaboration Review Source Response from Concord January 17, 2023 Hey Winfred, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team CB Clint B. Legal Counsel Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A Good Contract Management Platform to use" May 8, 2020 4.0 Like most contract management platforms I've used, Concord is good but not perfect. All contract management systems have pros and cons, but Concord is the best I've seen... so far. Pros Most liked features are: 1. Bulk Importing existing contract portfolios into Concord 2. Search function - fast, accurate and easy to use 3. Sharing contracts with others is very easy and secure Cons Largest complaints are: 1. Records of draft contracts can not be changed to "signed" where a contract is executed outside of Concord. So if I started drafting and negotiating a contract in Concord and then had the final contract executed by way of a scanned copy or even DocuSign I have to create a new contract record in Concord. All negotiation history, internal / external discussions, etc are lost. This is one issue that is preventing wider adoption in my organisation. 2. Editing template contracts in Concord does not support features lawyers are ordinarily accustomed to. E.g. unable to use autonumbering in templates, unable to use indenting of template documents well. This become annoying when importing a Word or PDF document to create a template. Not all documents will import correctly, yet the native text editing features do not allow a user to 're-create' the form and structure of the original document as a template. 3. E-signature solution does not provide enough flexibility a signing request to be forwarded by an outside person (i.e. counterparty) to an authorised signatory. Concord's native e-signature solution kind of assumes the person who I share a negotiated draft document to is the person who can sign for that company. In an enterprise environment, this is not always the case as company's have rules on delegated authorities. 4. E-signature solution is limited in fields required to complete execution. End user signing experience is ok but not great. Reason for choosing Concord Primarily the search feature and the ease in setting the system up. Switched from [Leah](https://www.capterra.com/p/195166/ContractPodAi/) Primary because of the GUI and the search function. That said, ContractPodAI integrates much better with DocuSign. Review Source VR Verified Reviewer Legal Assistant and Analyst to General Counsel Higher Education Used the software for: Less than 6 months ### "Contract Management for Higher Ed" September 14, 2022 5.0 Concord has helped our University streamline and simplify our contract review process. All of our documents are stored in one place and we can reference relating documents more easily. Pros The pricing structure for this software is straightforward without high implementation costs like other options require. It is simple and the customer support is a team of real people who are available and reliable! Cons The most challenging part for our team is not being able to redline pdf documents. You can still sign and add text fields but you cannot utilize the same functionality as you can with a live document within Concord. Alternatives considered [Contracts 365](https://www.capterra.com/p/133483/contracts-365/)[Ironclad](https://www.capterra.com/p/162319/Ironclad/)[Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/) Reason for choosing Concord Concord offered the same features at a more affordable price point. Review Source Response from Concord January 17, 2023 Hey there, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team Cheynel H. Customer Support Professional Telecommunications Used the software for: 6-12 months ### "Great Free software for creating documents" August 10, 2019 5.0 I had a pretty good experience using Concord. I will use in the future because it gets the job done. Pros I love that it is free. I also love the ease of use. it is very simple to create and edit a document that needs a signature. Very easy to add other recipients to the document that need to sign and very fast getting to the recipient's email. Cons Customer support for the free version can be updated. There was not much to help when first getting started. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) I switched because I was looking for free software for signing documents. Review Source EM Emeldah M. Human Resources Manager Environmental Services Used the software for: 2+ years ### "My concord experience" January 9, 2025 4.0 It is a good software as it is easy to use Pros The fact that I can have a templet which can be used without having to create a copy for every new contract. Cons That I cannot create folder to save contracts by category Review Source DM Davis M. Procurement Manager Hospital & Health Care Used the software for: 1-2 years ### "Concord Survey " December 2, 2024 4.0 Positive experience, it does what I need wish to continue to use it. Pros The organization of the platform is not overly complex. I need Concord specifically to notify me when contracts are about to expire. Cons Having to manually update a contract term if the contract automatically renews. In other words, if I have a contract in Concord that is in its second year of a 1 year auto renew, I no longer get email notifications about it coming up for renewal. Review Source cL christine L. Area Director Hospital & Health Care Used the software for: 2+ years ### "Good Program" December 23, 2024 5.0 Once I got familiar with the program it was easy to use. Pros Once I learned the program I found it easy to use. Cons Really, not much. I learn by doing so while the tutorials are good, I learned more by getting in & use it. Review Source KV Kara V. Contracts Administrator Logistics and Supply Chain Used the software for: Less than 6 months ### "Game Changer" January 31, 2023 5.0 Concord was the first vendor I did a demo with. I knew as soon as it was over that Concord was going to be my favorite. After going through 10 demos, I chose Concord. The price wasn't something that I was concentrated on although, it didn't hurt that they were WAY lower than their competitors. The ease of use and how functional the system was stood out above all the systems I viewed. Training and support is always available and very helpful. They are there to hand hold or cheer you on - either way, I applaud this company and the full spectrum of value this system added to my daily job. Pros Hitting the ground running is what I like best about this software. I barely needed training as the ease of use on this software allows you to integrate into daily workflows as if it was always there. The clause library is probably my most favorite and building it up has been a breeze. It's simple use and creation of the tool is what keeps me from going crazy looking at Excel spreadsheets all day! Cons The one thing that stands out to me is the loading of 3rd party paper or the building of templates. I am not able to edit as freely when I am loading in another's company document. The formatting can get messed up and fixing it isn't exactly easy. It's definitely not stopping me from using this software but it could be better. Reason for choosing Concord Overall ease of use, price, look and feel, and customer service Review Source Response from Concord February 28, 2023 Thank you for this detailed review, Kara! We greatly appreciate your feedback and we're happy that you find Concord to be easy to use and functional. We're glad that you're enjoying your experience and we'll take your suggestions into consideration, as we are constantly striving to improve our platform. YL Yolanda L. Director of Business Operations & Assistant General Counsel Education Management Used the software for: Less than 6 months ### "MS Review of Concord" April 6, 2023 5.0 So far, the benefit of having a central location to maintain documents has been worth the few problems that I have encountered to date. Pros We have been using Concord only for 4 months. First and foremost, I like the onboarding process. An assigned agent of Concord is readily available, works with you in getting familiarized with the system, allows you to move at your own pace at your own pace, and finds answers to questions that she does not have. I also like the ease of use. It is very user friendly. Cons There are some features that would be helpful to have. For example - you have the ability to add fields but Concord does not have the ability to keep a running list of the added fields. So, it is necessary to type the field name in every time and to remember what fields were created and what they were called. It also does not allow the use of commas in folder names or in third party names. Reason for choosing Concord Cost was a big factor, ease of use was a big factor, term was a big factor. Review Source Response from Concord September 18, 2023 Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. RP ROBINA P. CONTROLLER Hospital & Health Care Used the software for: 2+ years ### "Fantastic App!" July 29, 2024 5.0 Exceptional. I have been extremely satisfied with our decision to go with Concord. It only gets better by the day! Pros Document signing Contract Management Document storage Ease of use Multiple user features Cons Nothing! It is an amazing platform for what it is supposed to d, easy to navigate and use. Reason for choosing Concord Cost, ease of implementation, product support. Review Source SD Stephanie D. Csr Wireless Used the software for: 1-2 years ### "Love this software" June 4, 2023 5.0 My overall experiance was excellent. I enjoyed using the system and believed it to be secure and helpful when doing my job. Pros The ease of navigation through the system. The security of knowing customers information was highly protected. The comfort of knowing that it helped identify and discripenses with signature uploaded. Cons It could be tedious at times. Trying to hunt down old contracts or documents pertaining to customers. That were viable to signing new contracts. Review Source Response from Concord September 18, 2023 Thank you for the review. Your feedback is very important to us and we'll do our best to correct the issues you had. AS Andrew S. Lawyer Computer Software Used the software for: 6-12 months ### "Rating my experience with concord during the past 6 months" October 25, 2024 5.0 I can definitely say that I'm satisfied. Pros Fast and simple. Easy to use and doesn't require prior training to use the service. Cons I don't like that when in the process of editing a document you lose internet connection, your edits are not saved and then you have to make the changes you planned to make from the beginning. This is very annoying especially if you draft the document from zero, and the whole draft disappears. Happened to me twice:( I understand that there is a save button, but people don't always want to apply the changes to the main document. Would be awesome if the system remembers what you edited and you can return to the edit when you reconnect to the internet. Review Source RD Rosalinda D. IT Sourcing & Vendor Manager Logistics and Supply Chain Used the software for: 2+ years ### "IT Contracts , PO & Order Form" February 10, 2023 4.0 Pros Digital SIgning and Some sort of Library where you can keep or store your documents per folder created. Cons It's easy to use before but became complicated when changes were made even without the announcement. Signing Field became smaller, hard to fit to a document. The date under the signature is just a duplicate since documents have also a date field and document is stamped with date.. I just didn't like the enhancement made as it became tedious when processing a document for signing Review Source Response from Concord February 28, 2023 Hi Rosalinda, thank you for your feedback, we'll take your comments into account. Please remember that you can always reach out to us if you're in need of additional help or training. CL Cécile L. Talent Strategist Education Management Used the software for: 6-12 months ### "Very satisfied with Concord" October 21, 2022 5.0 Concord is very easy to use, easy to understand, helps us save time, and makes it convenient to track the progress of the contract. Compared to other products in the same category, Concord is very cheap and has more powerful features. Pros My favorite features are the one-place contract storage, electronic signatures and reporting. Since we have clients all over the world, before using concord we often struggled with not having a fixed place to store our contracts. But now we can bulk upload or store a large number of contracts in this software, and the e-signature feature allows us to collect signatures from all over the world whenever and wherever we want - it doesn't get much more convenient than that. In addition, Concord offers customizable reports to view monthly contract progress, etc. We rely on this for many important decisions! Cons Our team is very satisfied with the whole thing and it would be better if the software could be developed in more European languages Review Source Response from Concord January 17, 2023 Hey Cécile, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team TA Thomas A. Head of Finance Hospital & Health Care Used the software for: 2+ years ### "Fantastic easy to use software with great support" February 7, 2023 5.0 A great piece of software that is invaluable to the business. Concord is always releasing new features and are happy to take feedback on board. Pros Concord is a fantastic piece of software that is easy to use and puts the power to all users within an organisation to assist with contract management. The use of templates is great, enabling all users to create contracts, monitor and engage - all with confidence that the main terms will not change. Cons The software could use additional personalisation in places, however the Concord team are always working on new features and happy to take feedback on board. Review Source Response from Concord February 28, 2023 Thank you for your feedback, Thomas! We're very happy to hear that you enjoy working with our platform as well as with our team. We look forward to continuing to provide you with the best possible experience. ME Marisa E. Commercial Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "Simple to use for even complicated contracts" December 28, 2022 5.0 Easy to use and the few times i have needed help, i get almost immediate response. Pros Setting up templates makes it efficient to handle multiple contracts Cons I haven't figured out how to send to a person for review prior to sending to someone for signature. Review Source Response from Concord January 13, 2023 Hey Marisa, We appreciate your feedback. Thank you for choosing our business! Please get in touch with our office at your earliest convenience and a member of our team will be glad to assist you. Thank you, Concord Team AC Arista C. EA Hospital & Health Care Used the software for: 6-12 months ### "Concord is a great alternative to other document signing softwares" January 10, 2023 4.0 Overall concord is a great tool for all businesses because it has many features in one system and can be integrated with existing softwares. Pros You can store agreements, collaborate and send them out for signatures all in one place Cons Sometimes you need to click many things to get to where you need to go and you need to add someone as a signer and share the document with them too. It would be nice if there would be fewer steps for carrying out a task. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) More cost effective Review Source Response from Concord January 12, 2023 Hey Arista, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team AF Allen F. Regional Sales Director Information Technology and Services Used the software for: 1-2 years ### "Concord Is A Solid Choice" January 10, 2023 4.0 Once I got familiar with it I was comfortable using it and we have a well defined process with our sales and legal process for using it so it's good. Pros \- The features are helpful for our business- The product is easy to learn and use- The solution was easy to configure according to our business processes Cons \- In sales it's extra administration but that comes with the territory Review Source Response from Concord January 12, 2023 Hey Allen, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team VR Verified Reviewer Senior Associate Counsel Food & Beverages Used the software for: 2+ years ### "Concord is recommended without reservation!" August 24, 2021 5.0 As a one-person legal department for a multi-state, multi-location company, it's essential that I have a centralized contracts repository that's easy to use and customize as the company grows. Pros Easy searchability. Use of tags to link docs. Customizable reports. Cons Pretty much any limitations from the early versions have been addressed and remedied over time. Review Source CN Carmen N. VP of Finance Biotechnology Used the software for: 1-2 years ### "VP of Finance" August 3, 2024 4.0 Pros I found Concord that is easy to use and user friendly. I did not have much training but was able to get myself familiar with the Concord very quickly. Cons I think that the organization can be better Review Source AK Andrew K. VP Telecommunications Used the software for: 2+ years ### "Good Contract Management / Electronic Signature Software" August 24, 2021 5.0 Concord has helped us to decrease the amount of time from when a customer wants to place an order to when the order gets into our system. Pros From the very beginning the software was easy to use. We were able to upload existing Word documents and then modify them very quickly into templates. The ease of converting from using .doc and .pdf documents to using Concord was great. Cons Support is at times difficult but since the software is well made we don't have issues very often. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.