# Concord Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Concord the right Contract Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144154/Concord/reviews --- Concord 4.6 (235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Concord Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MA Mikela A Procurement OfficerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Things I like the most about Concord are its features, good overview of document's clear guidance on how to use it and it's benefits to the teams work and if anything is missing you can notify your colleagues.“ July 29, 2024 AS Andrew S LawyerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I don't like that when in the process of editing a document you lose internet connection, your edits are not saved and then you have to make the changes you planned to make from the beginning.“ October 25, 2024 AS Ariella S Operations AssociateFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The user-friendliness, efficiency and how the program increases my productivity by saving time when signing documents and storing documents.“ December 5, 2024 ES Evan S Records SpecialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “This has improved over the past year, but there are still parts of the software that are finicky to use, prevent thorough information tracking, or do not cover as broad of a spectrum as they should.“ July 23, 2024 MB Michelle B Contracts DirectorCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “I like the ease of gathering signatures and adding in fields for signatures or entering information in contracts in different locations, when needed. “ August 1, 2024 JH James H Sales CoordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “There are some status' on contracts that are auto generated that have caused some confusion and I wish there was a way to edit them.“ October 30, 2024 SA Scott A Business DeveloperUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We have a contract administration team that sets it up and manages it and then we utilize the data. If properly set up and managed it is very effective“ January 30, 2025 CH Caitlin H Legal InternLegal Services, 201 - 500 employeesUsed the software for: Less than 6 months. “There is not an option to delete your own discussion posts.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edouard N. Founder & CEO Market Research Used the software for: 2+ years ### "A great product that literally works every time." November 18, 2022 5.0 Pros The best thing about is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails. Cons I'd love a app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign. Review Source Response from Concord January 17, 2023 Hey Edouard, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team MR Melanie R. Chargée d'expérience client Hospitality Used the software for: 6-12 months ### "Great software" January 19, 2025 5.0 Quick, efficient and secure, multiple functions i don't even know about Pros the fact that you can easily make an official document with signature, date and all info needed Cons when sending the document to my boss for signature it then become impossible for me to modify document because it's locked, so i have to do everything for him in review, then do the modification for the wedding and then very last minute send him invitation to sign, very annoying Review Source JC Joyce C. People ops Manager Legal Services Used the software for: 6-12 months ### "Runaway from it!! Get Docusign or AdobeSign instead!!!" December 12, 2024 1.0 Pros Nothing. I only use this because is mandatory at work Cons Your user experience is worst I found in any signing tool I ever used. Alternatives considered [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Concord Yes, due to the price, but we all regret Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Price, but I so so so regret this decision Review Source Response from Concord December 14, 2024 Hi Joyce, we appreciate you taking the time to share your experience, though we're disappointed to hear that we haven't met your needs. Your feedback is incredibly valuable in helping us identify areas for improvement. We’d love to connect and learn more about your specific concerns to find a resolution. Please reach out to us at https://meetings-eu1.hubspot.com/quincy-berg, or let us know a convenient time for a call. We're here to help! LR Laird R. Document Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A full suite of contract and document management features." October 25, 2024 5.0 It's been positive. They have provided excellent customer support, a library of training materials and webinars and steadily made improvements to their product, which has improved our satisfaction. Pros The convenient labeling and filing features for contracts and all document types, which allows tracking for large volumes of files on behalf of the organization. Cons Our version doesn't have automated push notifications for document owners. Review Source SG Samantha G. Contract Compliance Administrator Telecommunications Used the software for: 6-12 months ### "Concord Feedback/ Assessment " September 4, 2024 5.0 Customer service is amazing. The staff of listen to their customers and always try to find a way to find a solution to our concerns. Pros The reports and keeping all of the files in one exclusive location. Cons The "In Box" feature. Doesn't operate like a traditional "In Box". When I move files to the share folder, I don't want them to still be stored in the "In Box". If I need to find a document, the search feature is what I use. I would love for this to be changed. Review Source AS Andrew S. Lawyer Computer Software Used the software for: 6-12 months ### "Rating my experience with concord during the past 6 months" October 25, 2024 5.0 I can definitely say that I'm satisfied. Pros Fast and simple. Easy to use and doesn't require prior training to use the service. Cons I don't like that when in the process of editing a document you lose internet connection, your edits are not saved and then you have to make the changes you planned to make from the beginning. This is very annoying especially if you draft the document from zero, and the whole draft disappears. Happened to me twice:( I understand that there is a save button, but people don't always want to apply the changes to the main document. Would be awesome if the system remembers what you edited and you can return to the edit when you reconnect to the internet. Review Source NS Nick S. Procurement Specialist Government Administration Used the software for: 1-2 years ### "Concord is awesome!" October 25, 2024 5.0 My experience has been wonderful, this product has helped my organization manage contract and ensures that we stay on top of renewals. Pros The ability to have notifications for items coming due. Tracking all contracts that have been issued, and being able to run reports. Cons Only con i can think of would be not having automatic reminders sent to people that haven't signed the document. Review Source DM Davis M. Procurement Manager Hospital & Health Care Used the software for: 1-2 years ### "Concord Survey " December 2, 2024 4.0 Positive experience, it does what I need wish to continue to use it. Pros The organization of the platform is not overly complex. I need specifically to notify me when contracts are about to expire. Cons Having to manually update a contract term if the contract automatically renews. In other words, if I have a contract in that is in its second year of a 1 year auto renew, I no longer get email notifications about it coming up for renewal. Review Source SA Scott A. Business Developer Utilities Used the software for: 1-2 years ### "Powerful tool" January 30, 2025 5.0 We have a contract administration team that sets it up and manages it and then we utilize the data. If properly set up and managed it is very effective Pros As a project developer it makes it easy to search for particular contracts and particular parts of contracts easily. Cons I had very few problems. The sign on process was initially difficult but that has since been fixed. Review Source JH James H. Sales Coordinator Information Technology and Services Used the software for: 1-2 years ### "Concord continues to be a easy to use and valuable to our team" October 30, 2024 5.0 Pros allows the entire team to access all of our service contracts seamlessly. It allow for easy search, organization, and signing of contracts. It additionally has integration with Hubspot which is our main CRM and we are excited to explore how this can help add to its usefulness Cons There are some status' on contracts that are auto generated that have caused some confusion and I wish there was a way to edit them. Additionally, there doesn't seem to be ways to add additional stages of contracts which would be nice for extra automation. Review Source WA Winfred A. Sales and Account manager Financial Services Used the software for: 1-2 years ### "My Journey with Concord" October 13, 2022 5.0 has made my life as a sales manager easier. Before contracting process would take a lot of time with the back and forths on email. Since I started using concord, the turn over for contract signing has really improved. The other thing I love about it is the collaboration with the relevant stakeholders in real time. Pros The easy collaboration in real time among parties the e-signature - Makes contracts to be signed faster the contract management life-cycle the organization of templates - reduces the complex contracting process Cons I think other features should be added when editing documents. By this I mean features like the ones for word docs like different font styles, numbering, etc (Basically I would want word features to be incorporated) Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) It did not have a lot of features like the ones we have on . Was not user friendly for contract management Was not offering real time collaboration Review Source Response from Concord January 17, 2023 Hey Winfred, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team CB Clint B. Legal Counsel Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A Good Contract Management Platform to use" May 8, 2020 4.0 Like most contract management platforms I've used, is good but not perfect. All contract management systems have pros and cons, but Concord is the best I've seen... so far. Pros Most liked features are: 1. Bulk Importing existing contract portfolios into 2. Search function - fast, accurate and easy to use 3. Sharing contracts with others is very easy and secure Cons Largest complaints are: 1. Records of draft contracts can not be changed to "signed" where a contract is executed outside of . So if I started drafting and negotiating a contract in Concord and then had the final contract executed by way of a scanned copy or even DocuSign I have to create a new contract record in Concord. All negotiation history, internal / external discussions, etc are lost. This is one issue that is preventing wider adoption in my organisation. 2. Editing template contracts in Concord does not support features lawyers are ordinarily accustomed to. E.g. unable to use autonumbering in templates, unable to use indenting of template documents well. This become annoying when importing a Word or PDF document to create a template. Not all documents will import correctly, yet the native text editing features do not allow a user to 're-create' the form and structure of the original document as a template. 3. E-signature solution does not provide enough flexibility a signing request to be forwarded by an outside person (i.e. counterparty) to an authorised signatory. Concord's native e-signature solution kind of assumes the person who I share a negotiated draft document to is the person who can sign for that company. In an enterprise environment, this is not always the case as company's have rules on delegated authorities. 4. E-signature solution is limited in fields required to complete execution. End user signing experience is ok but not great. Reason for choosing Concord Primarily the search feature and the ease in setting the system up. Switched from [Leah](https://www.capterra.com/p/195166/ContractPodAi/) Primary because of the GUI and the search function. That said, ContractPodAI integrates much better with DocuSign. Review Source EP Edouard P. CEO Information Technology and Services Used the software for: 2+ years ### "Best in class tool to sign and manage your contract with your clients" October 23, 2022 5.0 Now I like to manage my contract and follow signature process with my clients. Pros The UX to use template to create a new contract in it. Also the process to sign: simple, easy to use and mobile first. Cons The document management should be improve in the future but it is very ok for now. Reason for choosing Concord I tried it, after a month I decided to switch from Panda Doc to Switched from [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Difficult to manage template. Not really good experience to put fields into a simple Word document. Expensive and the experience was not there (in 2020). Review Source Response from Concord January 17, 2023 Hey Edouard, Thank you for your feedback! We're glad you enjoyed your experience and we'll work hard to improve the areas you mentioned. Thank you, Concord Team KT Kacie T. Commerical Support Specialist Information Services Used the software for: 6-12 months ### "Concord NDA reviews" November 18, 2024 5.0 Overall everything is easy to use and great Pros How easy it is to access my NDAs and have customers sign Cons the wait on NDA signing it takes a little while Review Source EM Emeldah M. Human Resources Manager Environmental Services Used the software for: 2+ years ### "My concord experience" January 9, 2025 4.0 It is a good software as it is easy to use Pros The fact that I can have a templet which can be used without having to create a copy for every new contract. Cons That I cannot create folder to save contracts by category Review Source KD Kristin D. Senior Manager of Events Financial Services Used the software for: 2+ years ### "Concord Review" August 1, 2024 5.0 Pros Easy to use, and allows a safe place to store contracts Cons sometimes regardless of what folder the contract is saved in, someone might not have access even if they are a member of that team Review Source CN Carmen N. VP of Finance Biotechnology Used the software for: 1-2 years ### "VP of Finance" August 3, 2024 4.0 Pros I found that is easy to use and user friendly. I did not have much training but was able to get myself familiar with the Concord very quickly. Cons I think that the organization can be better Review Source MP Miguel P. Commercial Support Telecommunications Used the software for: 1-2 years ### "ConcordNow Easy to Use and brings high value at low cost" July 29, 2024 5.0 Great. It's easy to use and the cost benefit I believe is the greatest on the market Pros It's easy to use and have all features we need in a contract management software and the possibility of monthly payments instead of a 3 year contract Cons Added features have a high cost and its benefits are not that valued Alternatives considered [Outlaw](https://www.capterra.com/p/173268/Outlaw/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Review Source MB Megan B. Contract Coordinator Education Management Used the software for: 1-2 years ### "User Friendly " August 1, 2024 5.0 I use it to track contracts for our department and share it with other departments. It is user friendly. Pros is so easy to use. It is also easy to train new coworkers on the system. Cons I do not have any complaints about Review Source FG Francisco G. Sr. Project Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great Software for Contracts and Change Orders processing " July 29, 2024 5.0 Very good, I enjoy working with it. Especially because it keeps me updated with the Contract/Change Order execution process. Pros Easy to Learn and User Friendly, stress free. Cons The Logging Security, but only at the beginning Review Source SD Stephanie D. Csr Wireless Used the software for: 1-2 years ### "Love this software" June 4, 2023 5.0 My overall experiance was excellent. I enjoyed using the system and believed it to be secure and helpful when doing my job. Pros The ease of navigation through the system. The security of knowing customers information was highly protected. The comfort of knowing that it helped identify and discripenses with signature uploaded. Cons It could be tedious at times. Trying to hunt down old contracts or documents pertaining to customers. That were viable to signing new contracts. Review Source Response from Concord September 18, 2023 Thank you for the review. Your feedback is very important to us and we'll do our best to correct the issues you had. RD Rosalinda D. IT Sourcing & Vendor Manager Logistics and Supply Chain Used the software for: 2+ years ### "IT Contracts , PO & Order Form" February 10, 2023 4.0 Pros Digital SIgning and Some sort of Library where you can keep or store your documents per folder created. Cons It's easy to use before but became complicated when changes were made even without the announcement. Signing Field became smaller, hard to fit to a document. The date under the signature is just a duplicate since documents have also a date field and document is stamped with date.. I just didn't like the enhancement made as it became tedious when processing a document for signing Review Source Response from Concord February 28, 2023 Hi Rosalinda, thank you for your feedback, we'll take your comments into account. Please remember that you can always reach out to us if you're in need of additional help or training. ZA Zena A. Talent & People Operations Manager Information Technology and Services Used the software for: 6-12 months ### "We love Concord! " August 26, 2021 5.0 I wouldn't be able to sort contracts and offer letters so quickly without it, it has made my life easier especially at the rate we are growing being able to send these out with ease is crucial. Pros We really like the usability of the platform, the user interface is easy to navigate. We have great feedback from the users, especially as we send out offer letters and contracts via , the new employees say it is easy to use & efficient! The audit feature is great too so you can see who has opened & read the contract & when! Cons the only comment would be that sometimes if you want to edit some of the text, it formats incorrectly & can throw off the rest of the documents format, BUT it doesn't happen every time and could be our template with the issue. Recently i haven't had this problem. Review Source TA Thomas A. Head of Finance Hospital & Health Care Used the software for: 2+ years ### "Fantastic easy to use software with great support" February 7, 2023 5.0 A great piece of software that is invaluable to the business. is always releasing new features and are happy to take feedback on board. Pros is a fantastic piece of software that is easy to use and puts the power to all users within an organisation to assist with contract management. The use of templates is great, enabling all users to create contracts, monitor and engage - all with confidence that the main terms will not change. Cons The software could use additional personalisation in places, however the team are always working on new features and happy to take feedback on board. Review Source Response from Concord February 28, 2023 Thank you for your feedback, Thomas! We're very happy to hear that you enjoy working with our platform as well as with our team. We look forward to continuing to provide you with the best possible experience. ME Marisa E. Commercial Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "Simple to use for even complicated contracts" December 28, 2022 5.0 Easy to use and the few times i have needed help, i get almost immediate response. Pros Setting up templates makes it efficient to handle multiple contracts Cons I haven't figured out how to send to a person for review prior to sending to someone for signature. Review Source Response from Concord January 13, 2023 Hey Marisa, We appreciate your feedback. Thank you for choosing our business! Please get in touch with our office at your earliest convenience and a member of our team will be glad to assist you. Thank you, Concord Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.