# Page 4 | Concord Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Concord the right Contract Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144154/Concord/reviews --- Concord 4.6 (235) [View alternatives](https://www.capterra.com/p/144154/Concord/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Concord ## Showing most helpful reviews Showing 76-100 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Matthieu D. IT Service Manager Financial Services Used the software for: 2+ years ### "Just perfect for mid company" December 26, 2022 5.0 Pros The simplicity of use and really easy to set up Cons Some feature are missing but the support and dev team are listening our feedback Reason for choosing Concord Unlimited document Review Source Response from Concord January 13, 2023 Hey Matthieu, Thank you for the review. Your feedback is very important to us and we'll do our best to correct the issues you had. Thank you, Concord Team AF Allen F. Regional Sales Director Information Technology and Services Used the software for: 1-2 years ### "Concord Is A Solid Choice" January 10, 2023 4.0 Once I got familiar with it I was comfortable using it and we have a well defined process with our sales and legal process for using it so it's good. Pros \- The features are helpful for our business- The product is easy to learn and use- The solution was easy to configure according to our business processes Cons \- In sales it's extra administration but that comes with the territory Review Source Response from Concord January 12, 2023 Hey Allen, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team sM sara M. Associate General Counsel Retail Used the software for: 1-2 years ### "Concord is an excellent product!! Highly recommend! " June 1, 2021 5.0 Excellent - Customer support was and continues to be so supportive. Migrated from another contract management and have never looked back. Pros The functionality is intuitive - very easy to use! Love that there is an internal signature function built it - most other products on the market require signature functionality to be an added cost via a third party integration. Cons The signature function is a little clunky. Access controls/approval workflows are awesome, but could use some improvement so that roles can be more limited. Reason for choosing Concord Cobblestone, Icertis, Adobe, Ironclad Switched from [Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/) SpringCm was AWFUL!! Review Source VR Verified Reviewer Senior Associate Counsel Food & Beverages Used the software for: 2+ years ### "Concord is recommended without reservation!" August 24, 2021 5.0 As a one-person legal department for a multi-state, multi-location company, it's essential that I have a centralized contracts repository that's easy to use and customize as the company grows. Pros Easy searchability. Use of tags to link docs. Customizable reports. Cons Pretty much any limitations from the early versions have been addressed and remedied over time. Review Source JP Jahnavi P. sr legal counsel Airlines/Aviation Used the software for: 2+ years ### "best document management system for the price" December 14, 2020 4.0 Pros Shared document editing; approval workflow Cons Version history is harder to see at times Alternatives considered [Ironclad](https://www.capterra.com/p/162319/Ironclad/) Reason for choosing Concord Product features and cost Review Source CH Charissa H. IP Paralegal and Legal Assistant Automotive Used the software for: 6-12 months ### "Concord is the best document management system I have used!" December 12, 2022 5.0 Extremely easy to use and customer service is exceptional. Pros Concord allows you to create templates, send out for signature, organize, and keep track of when they will expire. Extremely user friendly and great customer service. Cons When linking an amended document, you still have to change the deadline date Review Source Response from Concord January 13, 2023 Hey Charissa, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team VR Verified Reviewer Government Account Executive Information Technology and Services Used the software for: 1-2 years ### "Good Product when used Daily. " November 28, 2022 4.0 Pros The ease of the platform and the layout. Cons The signature and capturing signatures is quite difficult Review Source Response from Concord January 13, 2023 Hey there, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team JB James B. Senior Technology Vendor Manager Information Technology and Services Used the software for: 2+ years ### "Concord - Easy to use, hard to get wrong" September 12, 2019 5.0 As a Vendor Management team, we use Concord for managing contracts and key documents such as NDAs. We find having Concord there helps us to track documents and ensure that key dates (such as service renewals) aren't missed. Pros Concord is easy to use and hard to get wrong. I like to simplicity which doesn't dumb down the complexity of what the tool tries (and succeeds) in doing The support we get from the team at Concord is second to none - they're responsive and super friendly with their being no such thing as a stupid question. Cons The only con I've found is that the underlying text editor has been updated which has caused a loss of functionality. However, the team at Concord jumped straight on a call with me to offer a workaround to solve my problem which was actually more efficient than the way I was previously completing the task anyway Review Source AK Andrew K. VP Telecommunications Used the software for: 2+ years ### "Good Contract Management / Electronic Signature Software" August 24, 2021 5.0 Concord has helped us to decrease the amount of time from when a customer wants to place an order to when the order gets into our system. Pros From the very beginning the software was easy to use. We were able to upload existing Word documents and then modify them very quickly into templates. The ease of converting from using .doc and .pdf documents to using Concord was great. Cons Support is at times difficult but since the software is well made we don't have issues very often. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Review Source VR Verified Reviewer Contract Manager Computer Software Used the software for: 6-12 months ### "Great & Easy to Use Product" October 7, 2016 4.0 My company struggled to find a contract management product that didn't cost thousands of dollars. Concord very nicely meets that criteria and comes with wonderful features. We unfortunately don't utilize all of the features available, but the repository and the reminders are extremely helpful. I also love being able to add comments as notes to myself when I check back in on a contract at some point. Another plus for Concord is the search feature. When dealing with hundreds of contracts sometimes I cannot remember all the names of each vendor. You can add "tags" to your contracts and can search for tags very easily. This makes the process of searching and finding a contract very easy. The ability to have reminders sent to yourself so far in the future is wonderful. I never have to worry about missing a deadline as long as my contracts are uploaded in Concord. Great product that we will continue to use! Review Source ASN Anne Sophie N. Head of Marketing Computer Software Used the software for: 2+ years ### "Bon outil de gestion de contrats en ligne et de esignature" March 30, 2023 3.0 Concord est un bon outil de gestion de contrats et de signature électronique lorsque le besoin de signer des contrats est ponctuel. Le rapport qualité prix est intéressant dans ce sens. Pour un petit volume de contrat, il répond au besoin. Pros La gestion des contrats est simple lorsque le template du contrat est créé. La signature électronique est facile à ajouter au contrat. Cons La mise en place des templates de contrats n’est pas facile, chaque modification est compliquée à enregistrer. Les tutoriels ne sont pas assez complets. Review Source LB Lindsey B. Head of Finance Telecommunications Used the software for: 6-12 months ### "Concord helped our compmany organize contracts and legal documents" September 17, 2019 4.0 Overall, Concord has helped our company get organized/develop a process and have a space that we can collaborate on legal documents. It's vastly improved our efficiency on a legal basis. Pros Concord pros: -Concord can store all of your legal documents in one place -Concord can share your documents via email with users so that you don't have to attach documents and exchange them back and forth via email . -Concord helps our teams draft legal documents and comment on them in one spot vs. having them in Google docs then uploading to a signature software so we can see the full history of the document (when someone drafted the document, comments, changes, when a document is sent out to someone for their review, when they read/open documents, and when they've executed them). -I also like that Concord has organizational features like tags and time controls so that you know what your contract is for and how long it lasts. I like that Concord has an expiration date feature so you know when you need to renew certain contracts or agreements. -I like the ability to know where contracts stand at all times via Concord and the transparency that provides to our teams. Cons \-Converting documents from Word to Concord can be tricky sometimes formatting wise. Concord still needs some user functionality like a ruler at the top of the page so you can adjust formatting, spacing, etc. -There are some features of the internal/external comments that need to be adjusted. Whatever comments you make internally with your teams become visible to external users at a certain stage. Having the ability to always have that internal commenting would be good as an upgrade to the system. -I wish that Concord had more integrations with certain CRM tools like Hubspot or other integrations with technology that we use on a day to day basis Review Source VR Verified Reviewer Sales manager Information Technology and Services Used the software for: 1-2 years ### "Very helpful for a large organization with a complex review & approval workflow" September 12, 2019 4.0 Pros 1) I work for a large enterprise where any contract needs to be approved and reviewed by a number of departments and people. It's great that we have custom approval workflows and always know whose review we're expecting at each particular stage. 2) Easy to find and easy to use templates. 3) Extra documents (PDFs, etc.) can be attached to a contract, which means that the document content doesn't get clunky. Cons The format editing could work a bit better; I'd prefer it would replicate the formatting user experience of MS Word. Review Source NC Neil C. General Counsel/Benefits Administrator Logistics and Supply Chain Used the software for: Less than 6 months ### "Concord Contracts Management Solution" September 17, 2019 5.0 We now have our 5 related entities on the system with more than 1,000 different contracts, agreements, etc. The system allows us to not only keep a central repository that can be seen by those who need to do so, but also makes it easy to send new contracts out to vendors and customers and have them immediately and easily searchable, while providing an excellent mechanism for periodic review. Pros I love the that you can customize the e-mails sent from different entities. The integration with Word is great, along with the audit trail for documents going through the system, and the e-signature feature is a must! Cons The migration of data from our old system to the new one was a bit clumsy and certain aspects were duplicated during migration, which did take us some time to rectify. The custom branding of e-mails for each entity did take more time than expected, but it's great now! Reason for choosing Concord Cobblestone has been around for a while, had a very good product, but we were concerned about the migration of our data from our previous system to their system.They also did not offer nearly as good a platform for our multiple entities. Review Source Gregg B. Contract Manager Facilities Services Used the software for: 2+ years ### "Concord Contract Management Software" September 11, 2019 5.0 This has allowed us to use a software that captures all history, files that we used to keep manually and in-house in file cabinets. This has literally saved us hundreds of thousands of dollars in filing, storage and time over the past two plus years. Pros Its super easy to use, the functionality is extremely well thought out, and they continue to make it better each and every year. Cons At one time, the status levels, but they have corrected and are continuing to make that better all of the time. Review Source SS Samerra S. admin Mental Health Care Used the software for: 2+ years ### "Concord" October 25, 2022 5.0 Pros I like that concord is easy to use and manage. Digital signatures are easy to obtain. Cons There are no cons that I have come across so far. Review Source Response from Concord January 17, 2023 Hey Samerra, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team GV Greta V. Supply Chain Coordinator Oil & Energy Used the software for: 6-12 months ### "Setpoint Integrated Solutions, Inc -Administrator" August 10, 2020 4.0 We are able to manage contracts more accurately and efficiently. Being able to keep notes is very helpful for other uses to see the status and contact person. Pros The summary and discussion area is very helpful. Being able to list a start and end date of the contract so that you don't have to read thru every time. And getting the reminders before expiration. Those are great tools and make it so efficient to manage contracts. The search is very useful for those that aren't sure where the contract is located when there are sub folders. Cons Not able to manually move from the "Review" stage if you don't have to docusign. Not all of our documents require a signature, for example terms and conditions for purchase. We have to review, but may not need to sign. Reason for choosing Concord I was not involved in the this process. Review Source GD Greg D. Chief Compliance and Privacy Officer Hospital & Health Care Used the software for: 1-2 years ### "Concorde Review" April 26, 2023 4.0 Positive. Pros Version control amongst a broad range of content contributors. Cons I don't care for the linear setup of approvals. A more flexible model that would allow for concurrent review and approval would be preferred. Review Source Response from Concord September 18, 2023 Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. MB Maryna B. in-house councel Information Technology and Services Used the software for: 6-12 months ### "Easy to use" December 10, 2020 5.0 I actively sign documents through the program, systematize documents, and also create new documents Pros this program greatly facilitates the process of online document management both within the company and with external partners, has many convenient tools for working with documents, easy to use, the program has the ability to create document templates, and the signing process is very easy Cons I had no bad experience using this program Review Source AP Alan P. Director and Associate General Counsel Publishing Used the software for: 1-2 years ### "Great Customer Service, Good Product" August 10, 2020 5.0 What really surprised us is the amount of failure to follow some internal policies, we would've never seen without forcing the employees to use Concord and giving Legal better insight to all contracting. Volume is surprising as well. Pros We love the way it invites outside third parties to the system. Some issues with new features, but worked out with customer service response and fast corrections. Cons Implementing a CMS where there wasn't one before is bumpy. Getting full compliance is a small challenge, but that's not the software's fault. We've had some bumps with internal/public versions of docs, but I think that's a beta package rolling out. Review Source DK Dana K. Manager Music Used the software for: 1-2 years ### "Concord - the Best application for Contracts! " December 10, 2020 5.0 It has been a lifesaver! Pros I loved that I can save templates of our contracts and that it keeps track of our signed and completed contracts and I don't have to store them locally. It is safe and secure and it also makes it easy for our customers to use and sign! Cons I would say I wish that they would have an option to make a payment section after they sign the contract Reason for choosing Concord It was easy to use and user friendly for our customers... as well as saving all of our signed contracts in one place rather than locally. Review Source VR Verified Reviewer Program Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Legal document manager" August 25, 2021 5.0 Pros First of all, Concord is super convenient to use easy import and export feature, search capabilities of document based on key words save a lot of time. on product edit option also helps a lot for quick edits and get it digitally signed by all parties. Setting up the lifecycle of the document helps with reminders of getting the document expired that again helps to get the contract renewed before the expiry. Overall concord is best to manage all my legal documents. Cons Haven't used any other software to compare but I'm happy with concord :) Review Source RT Randa T. Office Manager Insurance Used the software for: 1-2 years ### "Concord software review" September 11, 2019 5.0 Before Concord all we had were paper contracts so tracking was difficult. With Concord everything is electronic and in one place. I can easily search for a document in the Concord software, which makes my life so much easier! Pros The pros of this software that it is easy to use. If there is a function that I haven't used or have needed in awhile, there are great tutorials to assist. Cons At first there were a few functions that would have been nice to have. Shortly after, Concord notified me that they had enhancements to demo to me. Most of the functions that we needed were now available. Reason for choosing Concord The Concord customer service is outstanding and they all go above and beyond to assist. \[SENSITIVE CONTENT HIDDEN\] are rock stars! Review Source JH Jennifer H. Benefits Coordinator Warehousing Used the software for: Less than 6 months ### "Practical, effective and user friendly system" September 12, 2019 5.0 Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns. Pros Easy to navigate platform Electronic signature Offers third party access Ability to track changes and set lifecyle Cons The transition from our previous system to Concord took a little longer than we expected but we are very pleased with the system overall. Alternatives considered [CobbleStone Contract Insight](https://www.capterra.com/p/15072/Contract-Insight/) Reason for choosing Concord We did not like their platform and they had electronic signature as an add on only. Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) Policytech was a great Contract management system but did not offer other features that we were looking for at the moment, such as third party access and electronic signature. Review Source FR Filipe R. Engenheiro de Produto Automotive Used the software for: 1-2 years ### "Avaliação do Software Concord" March 16, 2023 4.0 Pros Muito facil de usar pois a interface é intuitiva, permite que vários colegas trabalhem no mesmo contrato ao mesmo tempo e tem um armazenamento seguro dos documentos. Cons Preço pode ser relativamente alto para algumas empresa, tem uma personalização bastante limitada e é totalmente dependente da internet Review Source Similar Products Featured ## Related categories [Contract Management](https://www.capterra.com/contract-management-software/)[Digital Signature](https://www.capterra.com/digital-signature-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.