# Page 5 | Concord Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Concord the right Contract Management solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144154/Concord/reviews --- Concord 4.6 (235) [View alternatives](https://www.capterra.com/p/144154/Concord/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Concord ## Showing most helpful reviews Showing 101-125 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Carla M. Program Director Mental Health Care Used the software for: 1-2 years ### "Streamline" February 27, 2023 4.0 Pros Concord allows an agency of our size to create and maintain contracts across all of our program lines in a unified and sufficient manner. The ability to send contracts electronically as well as have them signed electronically by all required parties is very helpful in meeting timeframes for contractual compliance. It is also nice that documents can be saved as well as exported from the system. Cons If a document needs to be edited, I feel that this should be able to be completed even after the company signs the document as sometimes edits are found when going over the contract/document with the parties that are signing it. Currently we have to contact someone to have the document unlocked or create a whole new one. I understand that a document should not be allowed to be edited after the employee or contractor signs it but prior to those signature's I feel edits would be helpful. Review Source RS Rusty S. Director of Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use with a native e-signature" August 24, 2021 5.0 Overall, I like that it's simple to use with a modern, intuitive user interface, has a native e-signature feature, a responsive and professional help desk, and at a reasonable price point. It's made a vast improvement in streamlining and organizing all our contracts. Pros The native e-signature feature works very well. It's fairly intuitive and doesn't require external signatories to sign up or login. It even includes optional signature order and auto-request signature features that saves a lot of time not having to manually send the document to each person one at a time. Just send it to the first signatory and once it's signed, the system will automatically send it to the next signatory. Cons The biggest challenge has been the formatting issues when converting documents into Concord to create templates and the limited native formatting options. Once the templates are completed then everything run fairly smoothly, but this setup phase can be a bit time-consuming. Review Source Eric L. Strategic Advisor Computer Software Used the software for: 6-12 months ### "Bootstrap to Growth" November 3, 2016 5.0 I'm a fan of ease of use, as a long time SaaS user a product needs to be easy to use right away and i want to be able to get to work quickly. Concord has built just that . When needing to get a contract out quickly and struggling with making the contract sound "legal" enough Concord delivers. Concord has helped me take a 1 man PR agency to a 10 person Agency in 6 months. Pros Ease of use, easy to roll out to the team as we grow and we don't need to hold hands to get contracts out Cons None, the customer service is second to none Review Source LD Lilly D. Coordinator Sports Used the software for: 1-2 years ### "Great product and great service" January 3, 2023 5.0 It keeps getting better because they are listening to their client and are always available for them. Pros More than 90% of our users were able to sign without our support. We are able to track signatures easily and our account manager changed three times in two years but all of them were always very responsive and quick! Cons Not all the features are at their best yet, but they made great progress in the past two years! The numbering feature (formatting), the fact that you can't hyperlink directly in the contract and the fact that you can't create one link for a contract that would automatically create a copy per person are the biggest issues as of now. Review Source Response from Concord January 12, 2023 Hey Lilly, Thank you for the review. Your feedback is very important to us and we'll do our best to correct the issues you had. Thank you, Concord Team AM Aoleon M. paralegal Non-Profit Organization Management Used the software for: 6-12 months ### "WBCSD review of Concord " December 11, 2022 5.0 very well so far, have to come up with many problems Pros Very well and extensive training received from the people at concord who were always available for questions and support. Cons Certain technicalities can not be amended without restarting the process such as adding an extra signee to sign the contract. Reason for choosing Concord familiarity and I knew of the software and how good it already was Review Source Response from Concord January 13, 2023 Hey Aoleon, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team VM Venus M. Procurement Manager E-Learning Used the software for: Less than 6 months ### "Excelent Contract Mangement cost-effective" December 19, 2022 5.0 Really good and satisfyed. Pros Frindly tool easy learning and easy set up. Faster set up and go life for a company . Cons Tags for reporting in just one field. Should be reported one field for one tag. Alternatives considered [ContractSafe](https://www.capterra.com/p/153712/ContractSafe/) Reason for choosing Concord Cost-effective relationship. Review Source Response from Concord January 13, 2023 Hey Venus, Thank you for the honest feedback. We'll use your suggestions to improve our products and services. Thanks for being a customer! Thank you, Concord Team MH Matthew H. Director of Administration Higher Education Used the software for: Less than 6 months ### "For lifecycle management, this is a must!" December 13, 2022 5.0 From the sales team, to the tech support, this company is top notch. This is the second institution I've implemented Concord with and each time our staff have been beyond excited to finally have a product like this. Pros Lifecycle management and email reminders Cons With the purpose for which we use this software, there isn't anything different we'd change. Review Source Response from Concord January 13, 2023 Hey Matthew, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team AI Anjali I. Legal Counsel Computer Software Used the software for: 1-2 years ### "Great Software" September 20, 2019 4.0 We needed a user-friendly contract management platform that offered a simplified signing mechanism, storage, searchability and reporting. We've found that in Concord. Pros The search function makes it easy to search for specific clauses when you remember a clause you worked on, but not the contract! The summary report and associated fields make it easy to share key data with other non-Concord users in the company. Cons There are still a few features that would make it slightly for impactful, but we've always found work arounds as we wait for new features and the customer support team has always been great at walking me through any questions or work arounds. Review Source Jacob W. Sales Engineer Computer & Network Security Used the software for: 1-2 years ### "Great for SMB" February 14, 2019 5.0 Pros It's incredibly easy for us to manage our vendor and independent contractor agreements. Our favorite and most used feature is the automated templates, allowing us to save hours a month in paperwork for all of our independent contractors. They're also incredibly simple, which, for us is a huge plus. Cons \- We have over a dozen entities and we wish that we could manage users in one panel, then giving them inherited/overridden permissions by the entity, instead of each and every entity one-by-one. - The analytics piece is bare bones and could use some TLC. Review Source Josh M. Associate Director of Development Financial Services Used the software for: 6-12 months ### "Works well, takes some practice" August 26, 2021 4.0 Overall it's good, and it's a huge improvement for anyone who didn't have a CMS. Because it isn't completely intuitive, me and my colleagues find ourselves forgetting how to do basic things, especially when we only use it monthly or less. Pros The ability to quickly get digital signatures that are then housed in a single location. Cons I don't find the interface to be intuitive, and it relies way too much on screen verbiage vs. graphic images which imply what you want to do (just takes more brainpower to read). The interface as-is can you leave you wondering where to be looking or go next, when I think it should be set up so you really are only presented with what you need to see based on the step you're at in the process. Review Source SR Sergey R. Lawyer Computer Software Used the software for: 1-2 years ### "On Concord is all in one" December 18, 2020 5.0 No complaints Pros Edit, redline, and comment — all on one platform. Cons The new interface may seem a little more complicated, but you get used to it quickly. Review Source JM Jenny M. Contract Administrator Construction Used the software for: 2+ years ### "Concord feedback" September 12, 2019 4.0 My efficiency has greatly increased. I haven't always had the best of luck with IT assistance and wish that could be more accessible. Pros I have found it to be very easy to use. Concord has helped make my process more efficient. Cons I consistently have problems with end users (other companies I send documents to) claiming they don't get the emails from Concord. I realize this may not be a Concord issue directly but its my most common issue. Review Source Cheynel H. Customer Support Professional Telecommunications Used the software for: 6-12 months ### "Great Free software for creating documents" August 10, 2019 5.0 I had a pretty good experience using Concord. I will use in the future because it gets the job done. Pros I love that it is free. I also love the ease of use. it is very simple to create and edit a document that needs a signature. Very easy to add other recipients to the document that need to sign and very fast getting to the recipient's email. Cons Customer support for the free version can be updated. There was not much to help when first getting started. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) I switched because I was looking for free software for signing documents. Review Source GT Gretel T. Executive Assistant to VP of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "The System of Systems" September 11, 2019 5.0 My experience with Concord has been fantastic. The implementation and customer support team have been responsive to all our questions every step of the way. The software is functional and has improved our productivity immensely. No more lapsed contracts (FOR REAL!). I wholeheartedly recommend Concord as a contract management solution. Pros I love the aesthetic component of Concord. The interface is clean-looking, easy to understand, and pleasing to the eye. Cons I was not thrilled with the lack of immediate tech support. There is a chat support service where you leave a message and then a team member responds at a later time. Review Source BP Becca P. Litigation Administrator III Financial Services Used the software for: 1-2 years ### "Legal Administrator's Dream" December 20, 2022 5.0 Concord has helped our business by saving time, effort and money to gather signatures from customers. It has been the most useful tool we have found to execute a legally binding e-signature that are accepted by courts. Pros Concord is extremely user-friendly not only for our staff but for our customers as well. Cons Although the Template Center is robust, I would like to see them expand it more. Review Source Response from Concord January 13, 2023 Hey Becca, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team VR Verified Reviewer Sr. Director of Finance and Operations Media Production Used the software for: 6-12 months ### "Streamlined our agreements process" October 23, 2017 5.0 We moved from doing all contracts on paper to being 100% digital. It's streamlined our whole contract process incredibly and made it much more organized & efficient. Pros It's very easy to track contracts throughout the writing, negotiation, signing, & execution process. The on-boarding process was made very easy, thanks to our Account Manager who walked us through that process and went the extra mile to make sure it was setup perfectly for our needs. Cons I wish there were more robust reporting features- such as summarizing financial clauses by month/year and some way to mark them as paid or unpaid. That would be an invaluable tool for our finance/accounting department. Review Source VR Verified Reviewer Director of Human Resources and Contract Compliance Real Estate Used the software for: 6-12 months ### "Concord Contracts" October 12, 2016 5.0 Concord has given us a platform to catalogue and manage our numerous business and employment related contracts. It has been beneficial in abstracting terms and running reports. Pros Concord has given us a platform to catalogue and manage our numerous business and employment related contracts. Review Source GR Gilles R. Directeur Comptable France Accounting Used the software for: 2+ years ### "Signatures électroniques professionnelles" September 15, 2019 4.0 Pros Le support technique très réactif et de qualité et la relative facilité d'utilisation du produit Cons La gestion des avenants, ajouter un document à signer faisant suite à un document existant n'est pas des plus simples et ergonomiques. Reason for choosing Concord La volonté de notre président qui a demandé à ce que l'on utilise Concord Review Source GF Gillian F. CCO Hospital & Health Care Used the software for: 1-2 years ### "At last a user friendly document repository" September 12, 2019 5.0 We needed a document repository and workflow that wasn't limited to contracts and that allowed workflows to be visible. Concord worked with us and adapted workflow and templates to meet our needs. Pros Responsive service support, ease of use, flexibility to meet our business needs, ability to integrate with our data warehouse. The Concord team listens to our requests and its doesn't take an age to find a solution if its not readily built in. The are agile! Cons Reporting capability and tagging format. Review Source KL Katie L. Used the software for: ### "Got custom fields you need to access? Run away!!" March 23, 2017 1.0 We contracted with Concord over a year ago and have experienced two very disappointing situations: (1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that... (2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all. We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues. Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH. Review Source VR Verified Reviewer Quality Engineer Medical Devices Used the software for: 6-12 months ### "Perfect for contract management, way better than paper." July 20, 2020 5.0 We went from paper contracts to concord and it eliminated lost contracts and other problems related to that. Still some kinks they need to work out, but it serves its purpose well. Pros Before Concord, we were using paper for all out contracts. Items got lost and damaged, and it was time consuming to transfer information across the business. Easy to create templates for often used contracts and to share it within the business. Cons Formatting is a challenge, sometimes the formatting geeks out and it makes it look bad. Definitely some room for improvement there. Can be difficult to organize the way I want. Review Source LB LaToya B. Strategic Purchasing Manager Education Management Used the software for: 1-2 years ### "Great Product" December 17, 2022 5.0 Pros I do like the document management feature. It’s nice to have all docs in one place and have the ability to pull reports that show the different status dates etc Cons My least favorite feature of Concord is the auto pay feature for the subscription. I have selected the automatic payment feature but I each month the transaction declines and I have to login and add the credit card each time. Reason for choosing Concord I chose Concord because of overall cost. Review Source Response from Concord January 13, 2023 Hey LaToya, Thank you for your feedback! We're glad you enjoyed your experience and we'll work hard to improve the areas you mentioned. Thank you, Concord Team VR Verified Reviewer Service Civique Consumer Electronics Used the software for: 1-2 years ### "An excellent contract management solution " March 31, 2019 5.0 Pros What is great with Concord is that it helps you at a crucial point in the business life: when it comes to negotiating the terms of a contract, and signing it. Many business partners can get a bit crazy at this point, and Concord is doing a great job to make this whole process smooth and transparent. I really love the electronic signature option as well as the online negotiating feature - Concord is an essential tool for your Business Development team, it will help them to sign agreements much more easily than before. Cons Some business partners are quite reluctant to use the Concord Software, for many reasons. There is still an evangelization work to be done by Concord. Also you cannot get great analytics data of your contract management. Review Source VR Verified Reviewer Senior Vice President, Operations Internet Used the software for: 6-12 months ### "Concord has changed the way we manage business deals" September 30, 2016 5.0 Centralizing all agreements in one location has been tremendously helpful to our business. Everyone knows where to look for docs. Negotiations are managed in the platform. We no longer need an additional e-signature service. The efficiencies are amazing. Review Source LG Lisa G. Project manager Non-Profit Organization Management Used the software for: 1-2 years ### "Concord is the best contract management product" January 26, 2023 5.0 We were trying to get important documents out of people's inboxes and into a central, searchable, secure place- Concord has resolved all of those pressing issues Pros easy to stay organized with tags, foldersfantastic search options and easy filtering Cons nothing wrong the product- but it is a culture shift and lots of education, training, and communication to get people onboard Review Source Response from Concord February 28, 2023 Thank you for your review, Lisa! We're glad you're happy with your experience with Concord. Don't forget that you can reach out to your Customer Success Manager if you're in need of more help and training. Similar Products Featured ## Related categories [Contract Management](https://www.capterra.com/contract-management-software/)[Digital Signature](https://www.capterra.com/digital-signature-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.