Who Uses This Software?

Originally built for Electricians. 360e manages workflow for all small-medium sized contractor businesses trying to improve operations for office management and technicians/ employees in the field.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • 360 Enterprises
  • my360e.com
  • Founded 2015
  • United States

About 360e

360e helps contractors eliminate business inefficiencies and increase profits. We accomplish this through our open source software, where every customer, every estimate, every job, and invoice is accessible from one location. All of this information is also available to every employee in the office and the field. Our robust, all-in-one, field management software features an easy-to-use and customizable dashboard that can be accessed via desktop, tablet, or mobile device.


360e Features

  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

360e Reviews Recently Reviewed!


I would have to attribute my businesses capacity for growth directly to this software

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 360e has connected my office team with the field, bringing everyone under one umbrella and as a result, we have managed to decrease a lot of the inefficiencies that were hurting our bottom line.

Cons: Sometimes data pushes on bigger files takes a few minutes to upload but night and day on what I was using previsouly

Overall: More efficient and intuitive estimating and invoicing tool, optimized scheduling, better internal communication both for field and office, and overall productivity for our billable guys in the field

Great software and even better customer service

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time saving and efficiency both in the office and out in the field. Ability to log on from anywhere with an internet connection. Customer Service, If any issues pop up the 360e guys jump on it quick and get it resolved.

Cons: There's not a whole lot that I don't like about the software. Most of the cons I've had have been resolved in updates to the software.

Overall: Saving money and time by letting the software do the heavy lifting in what is designed to do

Quality Scheduling and Inventory Management

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Interface is simple to grasp and is intuitive for both office and our field workers. Makes scheduling and keeping track of much easier than before. Customer Support might be outsourced to Australia(maybe can't tell ), but we have found that whenever issues arise they are quick to respond to our needs and super helpful.

Cons: Program is based on internet which takes up lots of cache space. When the program slows down you have to clear your cache, and this happens often. Wish this wasn't needed.

Overall: Easy to use scheduling software.

360e review

Jul 17, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: TONS of job data can be entered & organizes jobs nicely. All data is accessible to everyone, both in the field and in the office. Time tracking is nice.

Cons: Wish it jived with Quickbooks seamlessly!

It could be a little more streamlined for billing/quoting.

Overall: Scheduling is much more organized, I love having all the data at our fingertips.

Great software , exactly what we needed for our ELectrical service company

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, superior Customer support, low monthly cost, low customization cost , same features on smart phone and feet top

Capterra-loader

Best Software we have tested and we have been using it for over a year

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of converting our quotes to jobs. Making edits is very simple and user friendly. Our customers love the layout of the quotes and invoices.

Cons: At first, it was difficult to search for jobs, but they did correct that with a search bar that was more intuitive.

Overall: Great support team, awesome response time, good value for the money spent.

Vendor Response

by 360 Enterprises on July 25, 2018

Thank you for the kind words Robin. We try our best!

I like this software - it's very friendly and easy to use

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: this software - it's very friendly and easy to use. they have great customer support and easy to sync with any wireless devices.

Cons: sometimes was delays with sync information with fitbit, but in general, I have no complaints about this software

Service Management Software

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of learning product. Able to pick up the basics pretty easy

Cons: Cumbersome to search for information. It's difficult to go into detail information on each job.

Overall: Training and support have been great

Vendor Response

by 360 Enterprises on August 27, 2018

Thank you for the feedback Sheila.

Our search tool is an endlessly evolving feature of our software that we continue to strive to bring users 'google level' capabilities.

Your critique is greatly appreciated and will be passed along to our engineers to keep them on their toes.

360e does as advertised

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy time clock functions

Job info displayed as needed

Cons: The material catalog gets a little wonky on android devices

Overall: Everything has been pretty good so far and has done what it is supposed to do

Vendor Response

by 360 Enterprises on August 27, 2018

Thank you for the review Charles.

We have released a 2.0 version of the field module which presents the user with a far friendlier mobile experience inside of 360e's catalog.

I'll make sure one of our team follow-up with you this week to see if you'd be interested in a free upgrade.

360e has a great product

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of user interface on both the admin and field views.

Overall: We've only been in this software a few months and can already see the benefits. The software is user friendly and intuitive. It has drastically improved the efficiency of our office and electricians in the filed.

Recommendations to other buyers: Talk with the supporting staff to see how they can help you move your office in a more efficient direction. We had tried several other competitors and this software has set the bar high.

Vendor Response

by 360 Enterprises on March 24, 2017

We at 360e are happy to hear you enjoy using our software! Efficiency is our priority #1.

Thanks for the kind words.

Excellent customer service and training. They are quick to respond and step you through your issue.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it integrates many different aspect's into one program. I previously used different software and spreadsheets to bid, schedule, bill and track a job. I like how it incorporates all these steps into one program. I also like the ability to create a quote and quickly convert it to a job.

Cons: A little slow and difficult to use initially but getting better the more that I use it.

Vendor Response

by 360 Enterprises on April 20, 2018

Thank you for the positive feedback Mike.

The on-boarding process for new clients, particularly one that is used to another software is never easy. We are working hard to make new acquisitions switch to 360e as seamless as possible!

Capterra-loader

360e has an effective way of improving the productivity in the office.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software does well to keep everyone connected in the office; all employees have access to business data and this helps us work better together on the same page.

Cons: The software could have more features but that's not a big issue at all for me.

Vendor Response

by 360 Enterprises on January 22, 2018

Thanks for the positive review.

Come back anytime :)

Review

Jul 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I find it nice that everything is in one place and easily accessible to other employees.

Cons: We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.