# Patient Communicator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Patient Communicator the right Appointment Scheduling solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144209/Patient-Communicator/reviews --- Patient Communicator 4.8 (32) [View alternatives](https://www.capterra.com/p/144209/Patient-Communicator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 29th, 2025 # Reviews of Patient Communicator Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KS Katie S Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!“ July 2, 2020 AC Alicia C Implementations SpecialistMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos.“ July 2, 2020 HB Hannah B OptometristMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service is always knowledgeable and can solve most problems quickly.“ July 6, 2020 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephanie S. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Thrilled with Patient Communicator!" July 10, 2020 5.0 Contact patients easily and quickly. System works great. Absolutely no complaints. Pros Fabulous customer service. Glad that you now have coverage on Fridays and on Jewish holidays. Wish Pt. Communicator had the ability to send out review requests easily. Cons Template emails tend to be tacky. Graphic design sometimes not on target and tends to have misspellings but not really a problem as we do not do much with emails. Reason for choosing Patient Communicator Integrates with Dentech, our dental software provider Review Source LJ Liz J. Practice Administrator Medical Practice Used the software for: 2+ years ### "User friendly program" July 2, 2020 5.0 I am very happy with all aspects of Patient Communicator and would highly recommend the program. Pros The program is easy to navigate and my support rep. is very helpful. \[SENSITIVE CONTENT HIDDEN\] is very patient with me and offers recommendations about options that I may not be aware of. Cons I can't think of anything that I don't like. Review Source LL Lara L. Optician/Office Manager Hospital & Health Care Used the software for: 2+ years ### "Good but could be improved" July 2, 2020 4.0 When we work directly with \[SENSITIVE CONTENT HIDDEN\], things are great since he is quick to respond with a way to assist, however the call center and other employees have made it difficult to get a response in a timely manner. Pros Ability to text patients and send different links for forms Cons Inability to text greater than 140 characters and how the program isn't formatted for us to use on a mobile device to answer patient questions. Review Source LM Lauren M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Great Texting Software" July 13, 2020 5.0 Pros I love the ability to text patients, and have it documented what we tell them. It has dramatically decrease our no-show rate. Our patients know that they can text into us at any time and we can get back to them. Cons I wish it was easier to print communication history from a patient. Review Source JC Julie C. Optometrist Medical Practice Used the software for: 1-2 years ### "Good overall program with Excellent Customer Service" July 2, 2020 5.0 Pros The system is very easy to use with good customization. I like that I can easily access it from home or office. It also integrated well with our EMR. Patients expect to have access 24/7 and this can provide automated responses and immediate access to appointment times available. Cons It took me a little time to find all the options for customizing. However, the customer service is excellent and they set up everything for us. Review Source SS Sherri S. Office Manager Medical Practice Used the software for: 2+ years ### "PC" July 14, 2020 4.0 Pros I like the online scheduling feature also the notifications to patients regarding reminders and pickup for a product. Cons I wish the online scheduling feature would hold the spot on the schedule even if you don't have the patient in yet. Review Source HM Harlan M. Owner Medical Practice Used the software for: 2+ years ### "Great product that saves time and money" July 2, 2020 5.0 Increase retention, better capture of Google reviews and less no shows. Pros Enables my staff to complete charts instead of wasting time on the phone Cons Some aspects of the importing new patients can be awkward Review Source JB Jason B. receptionist Hospital & Health Care Used the software for: 2+ years ### "Great product" July 10, 2020 5.0 I have used Patient Communicator a little. Every time I have needed to call with a question, they have been very helpful. Pros It is very easy to use. You can find what you need on the main page. Cons I haven't used it enough to have something I don't like Review Source MA Mary A. Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "This is very easy o use and convienent" July 7, 2020 5.0 Very happy with Patient Communicator Pros The home page is very easy to understand. If I do have a question, it is very easy to get in touch with someone to walk me through something. Cons So far I have not wanted to change anything Review Source KG Kristin G. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Great system and easy to use" July 10, 2020 5.0 Pros Our patients really appreciate the ease and quick responses from us. The systems is very user friendly. Cons My staff seems to like the system and I have not had complaints. Review Source DM DENISE M. DENTAL ASSASTANT Used the software for: ### "Patient Communicator" February 22, 2016 4.0 Ben, our trainer was fantastic! Review Source RH Robert H. Dentist-owner Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Communicator has taken a huge load off my shoulders" July 2, 2020 5.0 I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator. Pros 1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about. Cons There aren't any features I don't like. One new feature that might be nice would be integration with voice calls. Reason for choosing Patient Communicator Didn't consider any other programs when I first signed up with Patient Communicator 4-½ yrs ago. Didn't have to. It covered everything I needed. Review Source Response from Patient Communicator July 14, 2020 Dr. Hersh, thank you so much for your incredibly detailed and overwhelmingly positive review! We're so happy and proud that we have and are still achieving our company's goal with your practice - to make the staff's lives easier, and to offer patients a superior experience. Thank you! HB Hannah B. Optometrist Medical Practice Used the software for: 2+ years ### "Patient communicator review" July 6, 2020 4.0 Pros It’s nice how customizable the options are. Customer service is always knowledgeable and can solve most problems quickly. The program itself rarely has bugs. Cons While most features are easy enough to use, others seem near impossible without the help of customer service. Things could be more user friendly. It can also be very frustrating when a patient wants to opt out of messages and it can’t be completed within practice director by unchecking the allow sms button. Review Source Response from Patient Communicator July 7, 2020 Thank you Hannah for your review and for your very valuable feedback. You really hit the nail on the head - our focus has always been to make sure we provide a robust and reliable communications solution and to back it up with the best customer service. Because of feedback like yours, we've recently placed an extra focus on making sure the system is also user friendly. You will soon see the results in our upcoming releases! AC Alicia C. Implementations Specialist Medical Practice Used the software for: 2+ years ### "Large Optometry Practice" July 2, 2020 4.0 Overall, we appreciate how quickly it updates with our Practice Management System and how quickly customer service responds to our requests. Pros We love that his program ties directly to our scheduling system and updates immediately by writing directly to our EHR system. Cons The navigation is not real intuitive and the texting functionality seems limited as we are not able to attach photos. Review Source Response from Patient Communicator July 16, 2020 We're happy that you appreciate the customer support and real-time integration that enables almost instant writeback. We're currently working on developing our MMS messaging that will soon enable you to attach images to your messages. DM Denise M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Use and A Time Saver" July 10, 2020 5.0 Pros The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them. Cons The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not. Review Source jT jacob T. tech Hospital & Health Care Used the software for: 2+ years ### "Saves us time we can spend with patients " August 5, 2020 5.0 we never realized how much time is spent calling patients and waiting to leave messages, its great being able to utilize that time for patient care instead. Pros Our favorite part of the software is the ability to take work load off of our staff and have a robot do it for us! Cons The software works great i just wish they could add even further integration with our practice management software so we don't have to use a separate website to reply to patients Reason for choosing Patient Communicator Patient communicator offered to let us do a month to month contract and didn't force us to lock into a product for a year when we were unsure about how useful it would be to the office. Review Source KS Katie S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Customer for life" July 2, 2020 5.0 Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips! Pros The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us! Cons I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far! Review Source lW lucy W. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great way to communicate with patients." July 6, 2020 5.0 We have had great experience with them. Always very helpful when we need help. Pros Like the easy way to get confirmations of patients as well as email and talk directly to them.. Also like being able to get messages to all patients. Cons Only one thing that we would like if we could leave messages for patients to take premed before appointments . And Identify our office on calls patients don't like that it comes from a number with no name. Reason for choosing Patient Communicator Better communication with the sales staff. And personal approach for patients. Review Source LP LINDA P. Office Manager Hospital & Health Care Used the software for: 2+ years ### " Best Communication for office and patients" July 10, 2020 5.0 My experience with Patient Communicator has been awesome. Never a bad experience. Love it Pros I love the ability to send and receive text. Cons What I like least is the ability to only see 2 messages at a time on the mobile app Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Patient Communicator Ease of use, text abilities,price, and the explanation from the rep. Review Source TW Trina W. Manager Medical Practice Used the software for: 2+ years ### "Optional Review" July 3, 2020 3.0 Satisfied. My support person, \[SENSITIVE CONTENT HIDDEN\], is always quick to respond with any issues I may reach out for help with! Pros Ease of literally communicating back and forth with patients Cons How to set up a template from scratch for emails Review Source Response from Patient Communicator July 13, 2020 Thank you for your excellent feedback Trina. We are indeed working on making our email template functionality more user friendly, scheduled for release at the end of 2020. We'll be sure to inform you when it is ready to be launched! Marie M. Office Manager Used the software for: 6-12 months ### "Very helpful especially for only having 1 front desk person" November 9, 2017 5.0 Pros I like the ease of the program and can set it basically on auto pilot and not worry about the system not doing its job. It has freed up time for me to work on other projects. The templates are wonderful and enough to choose from that fits our dental office needs. It is also nice that there is way to communicate with our patients even after hours. Are patients love the text feature since we all know how much easier it is to text while you are at your job then trying to answer a phone call. Review Source NB Navin B. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Useful Tool" July 17, 2020 5.0 So far a good experience and very useful Pros Easy to work. Cons Sometimes send wrong messages Review Source LK Liz K. Certified Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Patient Communicator" July 8, 2020 5.0 Pros This software is so helpful , we really like it . It has a lot of features that are very valuable Cons It would be nice to be able to send longer text messages Review Source RW Rhonda W. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Communicator" July 10, 2020 5.0 It was worth using Pros The ability to reach out to all patients with a blast email Cons Some patients did not like all the communications Review Source JY Josiah Y. optometrist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product and service" July 7, 2020 5.0 Absolutely great experience from the software setup to the daily implementation. Easy to work with and great support staff. Pros The daily use is simple and integrates well with EHR. Cons There are so many features that it can be complicated to change something quickly. Reason for choosing Patient Communicator Price and integration with my EHR Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.