--- title: "Device42, A Freshworks Company Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Device42, A Freshworks Company Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/144214/Device42/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Device42, A Freshworks Company Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Device42, A Freshworks Company ## What is Device42, A Freshworks Company? Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes. ## What is Device42, A Freshworks Company used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $20 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Device42, A Freshworks Company?[Manage this product listing](https://www.g2.com/products/device42-a-freshworks-company/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Device42, A Freshworks Company 4.8 (91) VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $20 Per User, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (91) Ease Of Use 4.6 (792) Value For Money 4.7 (84) Value For Money 4.4 (713) Customer Service 4.7 (86) Customer Service 4.5 (745) ## Device42, A Freshworks Company alternatives [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (524)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144214/Device42/alternatives/) ## FAQs about Device42, A Freshworks Company Overview ### What problems does Device42, A Freshworks Company solve? Device42, A Freshworks Company solves fragmented asset records, outdated CMDB data, and unclear infrastructure dependencies by automatically discovering servers, network devices, software, and cloud resources in a centralized inventory. IT operations, asset management, data center, and change-management teams use it to plan migrations, assess change impact, track capacity, and reduce maintenance-related outages. Answer based on 29 reviews Overview ### Which roles and teams benefit most from Device42, A Freshworks Company? Device42, A Freshworks Company is most used by network, infrastructure, systems, and data center engineers who document assets, dependencies, and network environments. IT operations managers and systems administrators use it to maintain configuration records and support incident response, while project managers and technical architects rely on discovery data for migration planning and infrastructure decisions. Answer based on 90 reviews Overview ### What company size and industries is Device42, A Freshworks Company built for? Device42, A Freshworks Company is built for enterprise organizations in Information Technology and Services, which account for 60% and 20% of reviewers, respectively. It is intended for organizations needing a single source of truth across one or multiple data centers and hybrid IT environments spanning multiple clouds, resources, and applications. Reviewer adoption also includes Computer Software (13%) and Financial Services (10%). Answer based on 90 reviews Features and Usability ### What are the key features of Device42, A Freshworks Company? Device42, A Freshworks Company includes core asset discovery and hardware, software, and cloud asset inventory for maintaining a CMDB. Reviewers most often discuss automated discovery, device information discovery, dependency mapping for change planning, and rack and device visualization for data-center layout, capacity, and connectivity management. Answer based on 53 reviews Pricing ### How much does it cost and what fees or limitations are included? Device42, A Freshworks Company offers Standard at $20 per user annually and Premium at 36 per user annually, billed per device. Both plans support add-on modules for power monitoring, storage discovery, and cloud recommendations. Reviewers report reasonable value versus competitors, though costs can rise with scaling usage, added features, and modules. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Device42, A Freshworks Company integrate with? Device42, A Freshworks Company integrates with 6 third-party tools: Chef Enterprise Automation Stack, Confluence, Jira, ServiceNow, Zapier, and Zendesk Suite. These connections support configuration automation, documentation, work tracking, service management, workflow automation, and ticket-related processes across IT operations. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on Device42, A Freshworks Company? Device42, A Freshworks Company offers live online training, webinars, and documentation to support team onboarding. Reviewers find asset management teams and everyday users can learn core tasks quickly, while administrators and new users may need more time for complex screens, discovery settings, relationships, and initial setup. Answer based on 18 reviews Getting Started and Support ### What customer support options does Device42, A Freshworks Company offer, and how do users rate the experience? Device42, A Freshworks Company offers phone support and chat. Users commonly describe support staff as responsive, knowledgeable, and persistent in resolving configuration and technical issues, including during implementation. Some users report slower resolution for complex problems and want more detailed documentation and advanced implementation guidance. Answer based on 53 reviews Ease of use ### How easy is Device42, A Freshworks Company to use? Device42, A Freshworks Company offers a capable IT asset management interface, but new users may need time to learn it. IT operations teams value centralized asset views, discovery, and dependency data, while enterprise users can find complex navigation, dense screens, and large visualizations harder for configuration and impact analysis. Answer based on 30 reviews ## Features AI summary Based on 2,375 IT Asset Management reviews Capterra reviewers highlight these as the features buyers value most when choosing IT Asset Management software: - **Inventory Management** (**49%** of reviewers rated this feature as critical) - **Asset Tracking** (**49%**) - **Incident Management** (**48%**) Device42 includes **Inventory Management** and **Asset Tracking**, giving IT teams a clear view of hardware and software assets and helping them monitor asset locations and status over time. However, it does not offer **Incident Management**. Instead, it provides **Access Controls/Permissions** (**36%**) and **Alerts/Notifications** (**33%**), which can help teams manage user access and stay aware of important system changes or issues, allowing businesses to keep asset data accurate and support day-to-day IT oversight. Change Management 4.4 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Third-Party Integrations 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audit Creates workflows to assign tasks for audit and inspections, monitor work in progress, timelines, and approvals. Blockage Ability to block unwanted outside access. Cloud Asset Inventory Create an inventory of a company's cloud assets. Device42, A Freshworks Company 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Audit: Creates workflows to assign tasks for audit and inspections, monitor work in progress, timelines, and approvals. - Blockage: Ability to block unwanted outside access. - Change Management: Track and monitor efficient handling of all changes/transitions - Cloud Asset Inventory: Create an inventory of a company's cloud assets. - Data Protection: Ensures the security and confidentiality of sensitive legal data through encryption, access controls, and compliance with privacy laws. - Energy Consumption: Tracks and monitor building meters, UPSs , floor and rack PDU’s and environment sensor to notify unusual events - Hardware Asset Inventory: Create an inventory of a company's hardware assets. - IoT: Track all IoT assets. - Mobile Asset Inventory: Create an inventory of a company's mobile assets. - Network Access: Allow users to implement policies for controlling access to their business's infrastructure. - Processes: Simulate manufacturing, material handling, and logistics processes to identify bottlenecks and safety concerns. - Real-Time Reporting: Active reporting of data and metrics - Remote Access: Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. - Scaling: Scale to handling thousands or tests, cases, and users without loss of functionality or efficiency. - Security: Ensures that the application itself is protected and assures data interacting with third-party plugins or integrations do not allow for unapproved access or privilege escalation. - Server Performance: Monitors CPU usage, disk activity and memory usage - ServiceNow Integration: How satisfied are you with this app/integration in the ServiceNow ecosystem? - Software Asset Inventory: Create an inventory of a company's software assets. - Space Planning: Provide information detailing how the space inventory in a building is used, what assets currently occupy that space, and how the assets are arranged in order to optimize the management of space inventory. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Value: How valuable is it to be able to use this product with ServiceNow? --- Get Advice We can help you find the software with the features you need. Features 4.6 (91) 4.6 Based on 91 reviews ## Pricing Value for money 4.7 (84) [View pricing plan details](https://www.capterra.com/p/144214/Device42/pricing/) Free $0.00 It includes: - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - REST API Integrations - Secure Password Vault - SSL Certificate Management Standard $20.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - SSL Certificate Management Premium $36.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Enterprise Contact Vendor for Pricing It includes: - Ability to Add-on Modules - Affinity Group Auto-Discovery - Application Dependency Mapping - Asset Lifecycle Management - Conitunous Application Discovery - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - Resource Utilization Reporting - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Value for money 4.7 (84) 4.7 Based on 84 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Chef Enterprise Automation Stack](https://www.capterra.com/p/170467/Chef/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (86) 4.7 Based on 86 reviews ## User reviews Overall rating 4.8 Based on 91 reviews Filter by rating 5(71) 4(18) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MK Manoj K. Senior recruiter Staffing and Recruiting ### "Device42 review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 16, 2026 Pros Device42 has great workflows, for change management and also we can customise easily according to our needs. D42 also gives us great asset and CMDB management as well. It makes complex tasks easily manageable. Cons One of the main drawbacks of D42 is it's ui. It is not upto the current standards and the pricing increases exponentially for add ons and customisations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Likhitha M. Senior process executive Information Technology and Services ### "Device42 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 7, 2026 Pros Very advanced IT, asset management tool, very good integrations, works well with our team to track the it issues Cons Device42 still needs some improvements as AI features and automations doesn't exist with respect to how fast ai is evolving Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Eswara Rao K. Senior application software engineer Information Technology and Services ### "My view on device42" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 3, 2026 Pros The Change and incidents are tracked effectively, very stupendous workflows, advanced and top notch capabilities Cons The product seems to be very difficult to maneuver at start, complex workflows become even more complicated with the UI. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SV Sanju V. AI Engineer Hospital & Health Care ### "Powerful and Feature-Rich, but Needs a Modern UI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 11, 2026 Overall, Device42 is a powerful and feature-rich platform with strong capabilities for managing IT infrastructure and complex issues. Its customization options and comprehensive features are valuable, but the higher pricing and outdated, sometimes sluggish user interface can affect the overall user experience Pros Very comprehensive and advanced incident management tool, very customisable options and helps solve complex issues Cons The pricing is little expensive, the ui is laggy and very old and this makes even the workflows which are simple to use as complex Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Durga K. Software engineer Information Technology and Services ### "Device42 review by Durga" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 10, 2026 Pros The change management and asset management features are good, supports complex functions and very ahead in technical implementation Cons The D42 tool doesn't have enough knowledge base, videos and information to streamline and get onboarded quickly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TB Tejaswi B. Production Support Specialist Banking ### "Device42 review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 29, 2026 Pros The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other Cons Documentation and learning resources are limited, which makes onboarding and troubleshooting harder than expected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN akshith N. R and D Analyst Biotechnology ### "Comprehensive IT Management with Complex UX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2026 A powerful IT management platform that resolves incidents and asset issues effectively, but its outdated UI, occasional lag, and complex navigation make it harder to use. Pros Solved all our incidents and asset issues with ease, very good comprehensive IT management tool. The capabilities are vast and helped our team. Cons The UI is not modern, feels laggy sometimes, the workflows and navigation internally is very complicated and took sometime for us to understand Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Akash P. Senior Salesforce Developer Computer Software ### "Device42 Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 2, 2026 Pros The CMDB is one of the strongest parts of the platform, and the APIs make it easier to integrate with other enterprise systems when required. Cons The pricing is on the higher side, and customer support could be faster when resolving complex technical issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Balanjaneya Sharma B. Software Engineer Human Resources ### "ITAM & Incident Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Provides robust ITAM and incident management features at a fair price, but limited documentation and a lack of advanced guides make complex use cases more difficult to address Pros An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand Cons The documentation could be more comprehensive, as most available learning resources are limited to basic YouTube videos and lack the depth needed for advanced use cases Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PA Pallavi A. Analyst Computer Software ### "Migration planning became much less risky with dependency insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Pros We used Device42 during an infrastructure migration, and the application dependency mapping proved invaluable. Understanding which servers, databases, and services were connected helped us avoid unexpected downtime and gave the team greater confidence when scheduling migrations. It removed much of the guesswork from change planning. Cons The dependency maps contain extensive information, but large environments can become difficult to interpret. More filtering options and simplified visualization modes would make impact analysis easier for complex infrastructures. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/144214/Device42/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ServiceNow vs Device42, A Freshworks Company](https://www.capterra.com/compare/144214-254088/Device42-vs-ServiceNow)