# Device42 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Device42 Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/144214/Device42/ --- # Device42 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Device42 ## What is Device42? Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes. ## What is Device42 used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[Data Center Management](https://www.capterra.com/data-center-management-software/) Top alternative Featured Overall rating Based on 82 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $20 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Device42?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Device42) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Device42 4.8 (82) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $20 Per User, Per Year Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (82) Ease Of Use 4.0 (489) Value For Money 4.7 (75) Value For Money 3.9 (478) Customer Service 4.8 (77) Customer Service 3.9 (482) ## Device42 alternatives Highest Rated [Iru](https://www.capterra.com/p/181954/Iru/) [4.9 (489)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (764)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) [4.5 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) [4.8 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Starting price $1950.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144214/Device42/alternatives/) ## FAQs about Device42 Overview ### What problems does Device42 solve? Device42 solves scattered infrastructure data, manual inventory upkeep, and risky change planning by auto-discovering assets, mapping application-server dependencies, and centralizing CMDB, IPAM, rack, password, and license records. IT operations, infrastructure, data center, network, and change management teams benefit most from faster troubleshooting, audits, migrations, and deployment planning. Answer based on 64 reviews Overview ### Which roles and teams benefit most from Device42? Device42 is most used by IT infrastructure teams, network and systems engineers, and data center staff who need accurate asset discovery, dependency mapping, and CMDB management. Technical architects and cybersecurity specialists use it to plan integrations and assess risk, while project managers and technology leaders rely on its visibility for operations planning and modernization. Answer based on 82 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Device42 built for? Device42 is ideal for enterprises, which make up 59% of reviewers, and it most often serves Information Technology and Services at 18%. It is also used by Computer Software organizations at 14% and Financial Services at 11%, especially where hybrid IT spans one or multiple data centers and clouds. Answer based on 82 reviews Features and Usability ### What are the key features of Device42? Device42 includes core CMDB and IT asset management features like device auto discovery, asset tracking, inventory management, and reporting. Differentiator features include dependency mapping, visual rack and connectivity views, and a REST API for integrations. Reviewers also frequently mention responsive customer support and straightforward deployment. Answer based on 51 reviews Pricing ### How much does it cost and what fees or limitations are included? Device42 starts at $20 per year per user for the Standard plan, with Premium at 36 annually. A free version and free trial are available. Add-on modules can raise costs, and some reviewers say pricing increases as features are unlocked, though others call it cheaper than competing ITAM and DCIM tools. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Device42 integrate with? Device42 integrates with Confluence and Jira for documentation and issue tracking, ServiceNow and Zendesk Suite for IT service management and support, and Chef Enterprise Automation Stack for automation. It also connects to additional apps through Zapier, extending integrations across workflow, ticketing, and operations tools. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on Device42? Device42 offers live online sessions, webinars, and documentation to help teams get started. Reviewers say asset teams and admins can get productive quickly because core workflows are easy to learn, while new or less technical users may need more time with the platform’s complex screens, setup steps, and discovery configuration. Answer based on 18 reviews Getting Started and Support ### What customer support options does Device42 offer, and how do users rate the experience? Device42 offers phone support and chat. Users generally describe support as responsive, knowledgeable, and willing to stay involved through setup, troubleshooting, and feature requests, with quick answers and practical guidance. Some users still want stronger documentation and implementation examples, and a few report slower resolution for more complex issues. Answer based on 51 reviews Asset management ### How good is Device42 for IT asset management? Device42 handles IT asset management well with automated discovery, centralized inventory, and CMDB visibility across complex environments. IT teams, data center managers, and enterprise users value accurate tracking, dependency mapping, and reporting, though setup and governance can take time and some organizations may want a more modern interface or broader advanced features. Answer based on 31 reviews ## Features AI summary Based on 2,347 IT Asset Management reviews Capterra reviewers highlight these as the top features buyers look for in IT Asset Management software: - **Inventory Management** (**49%** of reviewers rated this feature as critical) - **Asset Tracking** (**49%**) - **Incident Management** (**48%**) Device42 supports **Inventory Management** and **Asset Tracking**, giving IT teams a clear view of hardware and software assets while helping them monitor asset location and status across the organization. However, it does not include **Incident Management**. Instead, it offers other important capabilities such as **Access Controls/Permissions** (**36%**) and **Alerts/Notifications** (**33%**), providing teams with tighter control over system access and timely updates when changes or issues need attention, helping businesses maintain accurate records and respond faster to operational needs. Inventory Management 4.8 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Asset Tracking 4.9 (17) 88.24% of 17 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Access Controls/Permissions 4.6 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.5 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Configuration Management 4.6 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Change Management 4.4 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Device42 63 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Configuration Management Database A way to visually represent data where different categories of items are marked with different colors Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Provide online support for your customers through live chat or help desk functionality Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Track and manage task relationships and dependencies Automatically scan the network for devices and take pre-defined actions upon discovery Assemble applications and processes by dragging over and arranging pre-built components Mapping model in which the network map is organized and visualized as a tree-like structure Analysis of impact/effect on IT services and other business processes Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Mapping model based on the geographic location of users Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Export a map or layout to share Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Organize and manage all processes/procedures involved in purchasing goods and/or services Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Creating relationships between different IT assets to define their status and dependencies in a network Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set & manage permission levels based on user roles and restrict access to only authorized individuals Dynamic maps that update whenever network changes are made Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track the availability time for a designated network or website over a given period of time Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. 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Features 4.6 (82) 4.6 Based on 82 reviews ## Pricing Value for money 4.7 (75) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144214/Device42/pricing/) Free $0.00 It includes: - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - REST API Integrations - Secure Password Vault - SSL Certificate Management Standard $20.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - SSL Certificate Management Premium $36.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Enterprise Contact Vendor for Pricing It includes: - Ability to Add-on Modules - Affinity Group Auto-Discovery - Application Dependency Mapping - Asset Lifecycle Management - Conitunous Application Discovery - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - Resource Utilization Reporting - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Value for money 4.7 (75) 4.7 Based on 75 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Chef Enterprise Automation Stack](https://www.capterra.com/p/170467/Chef/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (77) 4.8 Based on 77 reviews ## User reviews Overall rating 4.8 Based on 82 reviews Filter by rating 5(66) 4(14) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent PA Pallavi A. Analyst Computer Software ### "Migration planning became much less risky with dependency insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Pros We used Device42 during an infrastructure migration, and the application dependency mapping proved invaluable. Understanding which servers, databases, and services were connected helped us avoid unexpected downtime and gave the team greater confidence when scheduling migrations. It removed much of the guesswork from change planning. Cons The dependency maps contain extensive information, but large environments can become difficult to interpret. More filtering options and simplified visualization modes would make impact analysis easier for complex infrastructures. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AT Arun T. Analyst Oil & Energy ### "D42 review by Arun" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 4, 2026 Pros Very impressive for tracking the assets and very advanced tool with multiple workflows, features, navigations and accesibility Cons Pricing is expensive and advanced reporting and analytics are less intuitive than expected, feel more outdated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Prasad H. Data Engineer Computer Software ### "Rack and data center visualization made infrastructure management far more practical" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2026 Pros Before using Device42, locating equipment inside our data center often meant checking multiple documents or physically verifying rack positions. The visual rack layouts gave our infrastructure team an accurate view of device placement, power usage, and available capacity. Planning new deployments and troubleshooting hardware issues became much faster because everything was documented in one place. Cons The visualization is highly detailed, but navigating large environments with hundreds of racks can become overwhelming. More customization options for filtering and simplifying complex views would improve the overall experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Mitali J. Specialist Programmer Computer Software ### "reliable CMDB that brought consistency to our IT operations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 2, 2026 Pros Maintaining an accurate CMDB had always been a challenge for us, but Device42 made it much easier to keep configuration items and their relationships updated. Having a trustworthy source of infrastructure information improved incident investigations, change planning, and internal audits, reducing the time spent validating data manually. Cons The platform offers extensive CMDB capabilities, but organizations without a well-defined asset management process may need additional time to establish governance before they see the full value of the solution. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Abhishek M. Financial Analyst Financial Services ### "The support team made implementation much smoother than expected" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 2, 2026 Pros Whenever we encountered configuration questions or wanted guidance on best practices, the support team was responsive and genuinely helpful. Instead of providing generic answers, they worked with us to understand our environment and offered practical recommendations that helped us move forward with confidence. Cons Support quality has been consistently good, but we’d still appreciate more detailed implementation examples and advanced documentation for complex enterprise deployments. That would reduce the need to contact support during larger rollouts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CJ Chandan J. Product Designer Design ### "Simple, Reliable, and Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 1, 2026 Pros Strong asset tracking and very reliable for maintaining an accurate CMDB and supporting IT operations. Cons Pricing can be expensive, especially as usage scales and for the asset and changes in IT definitely it increases and the price too. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Shruti M. Finance associate Electrical/Electronic Manufacturing ### "Great product once it’s running, but expect a learning curve at the beginning" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2026 Pros After the initial implementation, Device42 became an important part of our daily IT operations. The platform is feature-rich, stable, and provides valuable insights across asset management and infrastructure documentation. As our team became more familiar with it, we found ourselves using more capabilities than we originally planned. Cons The initial experience isn’t as straightforward as some lighter asset management tools. Understanding the platform’s structure, navigation, and configuration takes time, especially for teams without prior CMDB experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sakshi B. Senior analyst Computer Software ### "Asset discovery eliminated a lot of manual inventory work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Pros Keeping our infrastructure inventory updated used to be a continuous manual effort. Device42 automated most of that work by discovering hardware, software, virtual machines, and cloud resources without constant intervention. The amount of time we saved on inventory maintenance was noticeable almost immediately. Cons Automatic discovery is powerful, but it occasionally identifies assets or connections that aren’t relevant to our environment. Having more granular filtering options would reduce the amount of cleanup needed after discovery. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. UD Utkarsha D. Computer Engineer Computer Software ### "Dependency mapping made infrastructure changes much less risky" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Pros Before making server changes or migrations, we often spent hours identifying which applications might be affected. Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities. Cons The dependency information is extremely detailed, but interpreting complex relationships takes time when you’re new to the platform. Better visualization for large environments would make impact analysis even easier. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PP Prasad P. Team Leader Information Technology and Services ### "We finally had a complete picture of our IT environment without relying on spreadsheets" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2026 Pros One of the biggest improvements after implementing Device42 was gaining a centralized inventory of our infrastructure. Instead of maintaining separate spreadsheets for servers, network devices, and software, everything was automatically discovered and kept in one place. It gave our team confidence that the information we were working with was accurate and always up to date. Cons The discovery process works well, but deciding how to organize and structure all the collected information requires planning. Without a clear strategy, the amount of discovered data can feel overwhelming for first-time users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/144214/Device42/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Iru vs Device42](https://www.capterra.com/compare/144214-181954/Device42-vs-Iru) [ServiceNow vs Device42](https://www.capterra.com/compare/144214-254088/Device42-vs-ServiceNow)