# Device42 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Device42 Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/144214/Device42/alternatives --- # Device42 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Device42 ## What is Device42? Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes. ## What is Device42 used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[Data Center Management](https://www.capterra.com/data-center-management-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $20 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Device42?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Device42) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Device42 4.8 (59) VS. [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $20 Per User, Per Year Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (59) Ease Of Use 4.6 (331) Value For Money 4.9 (53) Value For Money 4.4 (232) Customer Service 4.9 (56) Customer Service 4.5 (232) ## Device42 alternatives [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.9 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Configuration Management 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Asset Tracking 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle IT Asset Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Reporting/Analytics 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Audit Management 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Device42 63 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Configuration Management Database A way to visually represent data where different categories of items are marked with different colors Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Provide online support for your customers through live chat or help desk functionality Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Track and manage task relationships and dependencies Automatically scan the network for devices and take pre-defined actions upon discovery Assemble applications and processes by dragging over and arranging pre-built components Mapping model in which the network map is organized and visualized as a tree-like structure Analysis of impact/effect on IT services and other business processes Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Mapping model based on the geographic location of users Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Export a map or layout to share Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Organize and manage all processes/procedures involved in purchasing goods and/or services Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Creating relationships between different IT assets to define their status and dependencies in a network Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set & manage permission levels based on user roles and restrict access to only authorized individuals Dynamic maps that update whenever network changes are made Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track the availability time for a designated network or website over a given period of time Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. Get Advice We can help you find the software with the features you need. Features 4.7 (59) 4.7 Based on 59 reviews ## Pricing Value for money 4.9 (53) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144214/Device42/pricing/) Free $0.00 It includes: - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - REST API Integrations - Secure Password Vault - SSL Certificate Management Standard $20.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - SSL Certificate Management Premium $36.00 Per User,Per Year It includes: - Ability to Add-on Modules - Asset Lifecycle Management - Data Center Asset Management - Drag and Drop Data Center Layout Diagraming - End-to-End Hybrid IT Discovery - IP Address Management - IT Asset & Inventory Management - Pre-Built Dashboard Templates - REST API Integrations - Secure Password Vault - Software License Management - SSL Certificate Management Value for money 4.9 (53) 4.9 Based on 53 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Chef Enterprise Automation Stack](https://www.capterra.com/p/170467/Chef/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (56) 4.9 Based on 56 reviews ## User reviews Overall rating 4.8 Based on 59 reviews Filter by rating 5(52) 4(5) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MH myeong hyeon k. engineer Computer Software ### "device42 pros and cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2023 Pros The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes. This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers. It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture. Offers assistance in resolving installation and operating system identification challenges. One can effectively utilize a significant amount of information without necessitating the initial deployment of agents. Cons The present iteration of this program exhibits certain limitations. On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Dinco V. CMDB Admin Computer Games ### "Great tool for IT Inventory Management and CMDB" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2023 Pros Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place. Cons \- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD James D. Sr. Program Manager Computer Games ### "A great CMDB tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2023 Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good. Pros The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements. Cons We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool. Reasons for choosing Device42 Device42 met all of CMDB requirements, ease of use for the user interface, "out of the box" reporting and advanced reporting and licensing model. The additional key fact was the support model which Device42 provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Ken J. IT Infrastructure Specialist Mechanical or Industrial Engineering ### "Excellent product for IT Infrastructure device and asset documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2022 Pros \- Automated discovery - Customization - Responsive support team Cons The GUI was a bit cumbersome when manually editing switch ports, but there are some great import/export tools to work around that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Geraldo M. Senior Manager, IT Infrastructure and Cloud Operatioons Financial Services ### "Device42 give you great insights and control over your infrastruccture." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2022 From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. Pros It's easy to set-up and get up-and-running in days with a close-to-perfect coverage Cons It can be overwhelming for some folks, but the customer success team is great in covering that. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Automation needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NJ Nick J. IT Support Supervisor Telecommunications ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 Been a great product and overall experience. Pros Setting up the server and the scans, and it handles itself. Being able to track users, the machines they use and software they have installed has been very helpful. Cons At times it doesn’t know how to categorize some laptops. The software really struggles to know how to label a Surface Pro. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director, IT Education Management ### "D42 is a comprehensive and well developed small market solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2022 Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations. Pros Easy installation, configuration, and ongoing management. Cons modular licensing for various components Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing Device42 Cost overall. API functionality. Elevations and mapping features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Brian C. Information Security Engineer Financial Services ### "Cross-Discipline Usefullness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2022 Pros The data which is collected and presented, in an intuitive and accurate manner, by Device42 provides key functions for all the IT hats I wear, including Asset Management, Data Center Operations, and Information Security. Cons Feature-rich environment can be daunting, but that is also why I decided on D42. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Glen T. Shipping Manager Warehousing ### "Goodbye Excel "database"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2022 Pros Easy to search for devices and assets to see what is what and where. Cons I wish it was easier to build custom reporting, but at least the D42 support team is there to assist when I need it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Francois s. Sr Infrastructure Manager Computer Software ### "D42 : easy to use / easy to understand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2022 D42 is a central piece in our organisation We built many automation using D42 API Pros simple to use, simple to manage. It is not a huge application that takes days and days to manage administrate. Cons not possible to use and external database. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144214/Device42/reviews/) Popular comparisons [ServiceNow vs Device42](https://www.capterra.com/compare/144214-254088/Device42-vs-ServiceNow)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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