# Device42 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Device42 the right IT Asset Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144214/Device42/reviews/ --- Device42 4.8 (83) [View alternatives](https://www.capterra.com/p/144214/Device42/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Device42 Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RR Rithik R Chief Operating OfficerBiotechnology, 2 - 10 employeesUsed the software for: I used a free trial. “It helped us effectively track change requests, monitor evaluations and long-running processes, identify risks early, and streamline overall IT operations.“ May 26, 2026 BR Bondada R Technician Network OperationsAirlines/Aviation, 201 - 500 employeesUsed the software for: Less than 6 months. “There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments.“ May 26, 2026 PH Prasad H Data EngineerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The visual rack layouts gave our infrastructure team an accurate view of device placement, power usage, and available capacity.“ July 2, 2026 Bk Bhagyesh k Java backend developerComputer & Network Security, 10,001+ employeesUsed the software for: I used a free trial. “Lacks some of the innovation and cutting-edge capabilities expected from modern IT operations platforms.“ June 22, 2026 MJ Mitali J Specialist ProgrammerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “Maintaining an accurate CMDB had always been a challenge for us, but Device42 made it much easier to keep configuration items and their relationships updated.“ July 2, 2026 AT Arun T AnalystOil & Energy, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Pricing is expensive and advanced reporting and analytics are less intuitive than expected, feel more outdated.“ July 4, 2026 KA Kosana A QA AnalystComputer Software, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Device42 works exceptionally well for managing large-scale IT infrastructures and asset inventories.“ June 4, 2026 MP Manijith P Graphics Hardware EngineerSemiconductors, 10,001+ employeesUsed the software for: Less than 6 months. “It also has a bit of a learning curve, and the interface can feel confusing when you're just getting started.“ June 21, 2026 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Geraldo M. Senior Manager, IT Infrastructure and Cloud Operatioons Financial Services Used the software for: 1-2 years ### "Device42 give you great insights and control over your infrastruccture." September 28, 2022 5.0 From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. Pros It's easy to set-up and get up-and-running in days with a close-to-perfect coverage Cons It can be overwhelming for some folks, but the customer success team is great in covering that. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Automation needs. Review Source IO Ifediora O. CMDB Manager Education Management Used the software for: 2+ years ### "A Valuable CMDB Tool for Asset Discovery and Management" May 25, 2026 4.0 Overall, my experience with Device42 as a CMDB tool has been excellent. I believe my organization is getting great value for money compared to other costly CMDB tools available on the market. Pros What I like most about Device42 is its strong automated discovery, accurate CMDB visibility, and clear dependency mapping. It helps reduce manual effort by automatically discovering infrastructure assets and relationships, while giving IT teams a centralized view of on-prem and cloud environments. Its ease of use, visualization, asset management, and integration capabilities make it especially valuable for maintaining an accurate CMDB and supporting operational decision-making. Cons A few. Given that it is a relatively new tool in the market, there are capabilities it does not have, like under the Device Ignore Rules feature, there is no option to exclude devices based on their aliases. Sometimes, it takes a while for a much-needed feature to be introduced. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Flexibility, cost, stronger infrastructure discovery and dependency mapping, and better CMDB data accuracy. Review Source VR Verified Reviewer Senior Application Architect Computer Software Used the software for: ### "Admittedly I have little experience with this software" April 10, 2018 3.0 We never went past the review process. It just wasn't bringing what we needed to move forward. I Pros They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. Cons The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. Review Source Response from Freshworks May 30, 2018 Hello- Sorry for the late response and thank you for the feedback. We recently released a new version with a new UI and a new reporting engine that should help fix a lot of the cons you posted. Please see the blog post below and if you'd like to setup another free trial please let us know and we'll be glad to set that up and get you on the phone with an engineer. https://www.device42.com/blog/2018/04/device42-gets-a-new-look-in-milestone-release-v15/ PH Prasad H. Data Engineer Computer Software Used the software for: 6-12 months ### "Rack and data center visualization made infrastructure management far more practical" July 2, 2026 5.0 Pros Before using Device42, locating equipment inside our data center often meant checking multiple documents or physically verifying rack positions. The visual rack layouts gave our infrastructure team an accurate view of device placement, power usage, and available capacity. Planning new deployments and troubleshooting hardware issues became much faster because everything was documented in one place. Cons The visualization is highly detailed, but navigating large environments with hundreds of racks can become overwhelming. More customization options for filtering and simplifying complex views would improve the overall experience. Review Source SB Sakshi B. Senior analyst Computer Software Used the software for: 6-12 months ### "Asset discovery eliminated a lot of manual inventory work" June 29, 2026 5.0 Pros Keeping our infrastructure inventory updated used to be a continuous manual effort. Device42 automated most of that work by discovering hardware, software, virtual machines, and cloud resources without constant intervention. The amount of time we saved on inventory maintenance was noticeable almost immediately. Cons Automatic discovery is powerful, but it occasionally identifies assets or connections that aren’t relevant to our environment. Having more granular filtering options would reduce the amount of cleanup needed after discovery. Review Source MJ Mitali J. Specialist Programmer Computer Software Used the software for: 6-12 months ### "reliable CMDB that brought consistency to our IT operations" July 2, 2026 4.0 Pros Maintaining an accurate CMDB had always been a challenge for us, but Device42 made it much easier to keep configuration items and their relationships updated. Having a trustworthy source of infrastructure information improved incident investigations, change planning, and internal audits, reducing the time spent validating data manually. Cons The platform offers extensive CMDB capabilities, but organizations without a well-defined asset management process may need additional time to establish governance before they see the full value of the solution. Review Source UD Utkarsha D. Computer Engineer Computer Software Used the software for: 6-12 months ### "Dependency mapping made infrastructure changes much less risky" June 29, 2026 4.0 Pros Before making server changes or migrations, we often spent hours identifying which applications might be affected. Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities. Cons The dependency information is extremely detailed, but interpreting complex relationships takes time when you’re new to the platform. Better visualization for large environments would make impact analysis even easier. Review Source PP Prasad P. Team Leader Information Technology and Services Used the software for: 6-12 months ### "We finally had a complete picture of our IT environment without relying on spreadsheets" June 29, 2026 4.0 Pros One of the biggest improvements after implementing Device42 was gaining a centralized inventory of our infrastructure. Instead of maintaining separate spreadsheets for servers, network devices, and software, everything was automatically discovered and kept in one place. It gave our team confidence that the information we were working with was accurate and always up to date. Cons The discovery process works well, but deciding how to organize and structure all the collected information requires planning. Without a clear strategy, the amount of discovered data can feel overwhelming for first-time users. Review Source PA Pallavi A. Analyst Computer Software Used the software for: Less than 6 months ### "Migration planning became much less risky with dependency insights" July 6, 2026 5.0 Pros We used Device42 during an infrastructure migration, and the application dependency mapping proved invaluable. Understanding which servers, databases, and services were connected helped us avoid unexpected downtime and gave the team greater confidence when scheduling migrations. It removed much of the guesswork from change planning. Cons The dependency maps contain extensive information, but large environments can become difficult to interpret. More filtering options and simplified visualization modes would make impact analysis easier for complex infrastructures. Review Source RA Rajesh A. Project Manager Apparel & Fashion Used the software for: 6-12 months ### "Project manager " June 12, 2026 5.0 Good for making team efficient and making work easy and effective in tracking and management. But need some time to understand everything Pros It is highly efficient IT service management platform with strong IT asset management capabilities. It is particularly useful for incident tracking and resolution, helping teams streamline operations effectively. Additionally, its pricing offers good value for the features and functionality provided. Cons It has complex screens that are not always intuitive. It may take time for new users to understand the platform and start working efficiently due to its learning curve and interface complexity. Review Source JD James D. Sr. Program Manager Computer Games Used the software for: 2+ years ### "A great CMDB tool" March 15, 2023 5.0 Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good. Pros The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements. Cons We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool. Reason for choosing Device42 Device42 met all of CMDB requirements, ease of use for the user interface, "out of the box" reporting and advanced reporting and licensing model. The additional key fact was the support model which Device42 provides. Review Source VR Verified Reviewer Network Operations Telecommunications Used the software for: 1-2 years ### "Easy to access, easy to use - means network documentation stays up to date. " November 22, 2017 5.0 The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels. Pros Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands. Cons We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building. At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map. Review Source SP Satesh P. Systems Engineer Financial Services Used the software for: 1-2 years ### "Great tool to keep everything organized in one place. " March 22, 2019 5.0 Each team would maintain multiple spreadsheets for physical inventory, passwords, rack diagrams for each datacenters, warranty information and software licenses. Having one tool to manage all this information simplifies everything and makes it easier to update everything . One pane of glass as they say. Pros When I first started using Device42 I was impressed with how helpful the sales team was in the deployment process. Once deployed I noticed how many tools were included in the base software. In the first few weeks after deployment in our data centers we needed to quickly run an inventory of all of our SSL certificates. Using Device42 we were able to run in an automated scan that gave us a report that we used to update all of our SSL certificates. The more you use the software the more things that can be useful for you company. I can also say that their support is top notch and always willing to help and work with you until your problem is fixed. Cons There is not much to complain about when it comes to this software. If I have to nitpick I would say that it would be the update process. I would prefer for the updates could be directly installed. Other than that its a great product to use. Review Source VR Verified Reviewer Sr. Manager of Open Systems, Mainframe & Network Publishing Used the software for: Less than 6 months ### "Robust product and amazing supprt" November 16, 2017 5.0 Pros The flexibility of the product overall. It's ability to integrate with so many other products through it's open API was a key reason for purchase. I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually. Cons There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality. We are still learning the product so I can't speak on all functions as of yet. Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space. I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's. Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available. These are small Cons and definitely not a show stopper for us. Just nice to haves. Review Source VR Verified Reviewer Data Center Analyst Hospital & Health Care Used the software for: 1-2 years ### "Very good software" April 15, 2019 5.0 We are not utilizing the software to it's fullest, but primarily use it for asset management and data center views. It has been a tremendous tool for us as we have over 7,000 devices, more than 180 Comm rooms and 100 buildings. Hard to imagine tracking all those devices and rooms without this software. Pros Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve. In fact on more than one occasion we did a WebEx style meeting and they stayed on the WebEx much longer than I expected, all to make sure I was completely satisfied and the issue was fully resolved. Cons The auto discovery does not automatically discover every device we use, However, when we come across something that is not being autodiscovered, Device42 programmers are more than willing to take a look and make the software as fully functioning as possible Review Source FS Francois S. Sr Infrastructure Manager Computer Software Used the software for: 2+ years ### "D42 : easy to use / easy to understand" September 7, 2022 5.0 D42 is a central piece in our organisation We built many automation using D42 API Pros simple to use, simple to manage. It is not a huge application that takes days and days to manage administrate. Cons not possible to use and external database. Review Source JB John B. Systems Engineer/Architect Financial Services Used the software for: 2+ years ### "We been using D42 since 2015 and have found this to be one of the best DCIM systems for the money." April 4, 2018 5.0 We are able to maintain an extremely high accuracy for our environment which is extremely dynamic. Using the APIs we have integrated D42 into several of our production processes allowing us to automate processes that depend on accurate inventories. Pros Ease of set up; detail of information gathered through the base product; base features received for the price; agent-less discovery; new remote collector support; support for multiple scan methods - WinRM, SNMP, SSH; multiple hypervisor support - VMWare, KVM, Openstack, AWS, Azure; built-in rack elevations; level of customization available; Web interface; REST API Cons Documentation is a bit behind the versions and could use some updates; Depending on the environment auto-discovery can be a bit of a challenge; Review Source WL Wallace L. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Device42 Review" December 9, 2019 5.0 Overall, this is a good product. It does need a lot of attention to get it setup Pros It allows you to keep trace of all the device, hardware, using SNMP. We could save all the circuit and vendor information all as well as racks information. Cons IP address could get a bit messy. Device information could get a bit overwhelming. So setting it up and get it up and going does require quite a bit of work. Circuit LAG doesn't really work. Review Source EW Ernest W. Sr Infrastructure engineer Leisure, Travel & Tourism Used the software for: 2+ years ### "Best Find in a while!" April 15, 2019 5.0 Great experience and would recommend to anyone in need of asset tracking. Pros Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive! Cons Had to build new VM for upgrade! This took some time, and a little help from CS, i had to go to a certain version, then upgrade to the new, a little confusing! Review Source UU Uri U. Pricipal Engineer Computer Software Used the software for: 2+ years ### "Device42 is THE CMDB!! look no further!" March 22, 2019 5.0 We use Device42 as the source of truth for our automation deployments. Pros Simple, clean and it has API functions that allow us to access the information on any platform. Cons It does not have mobile app access and the site is not optimized for any portable devices. Review Source AP Alvin P. System Engineer Used the software for: 6-12 months ### "A learning experience and rewarding once I was able to maneuver through the portal." April 10, 2018 5.0 Asset management features. Pros The software allowed me to easily import our Excel data into the software. This saved me a lot of time and allowed me more time to focus on my other daily duties. Cons What I dislike about the software is that there are so many steps to complete a task. For example, if we have a device to install, cable and place in production. There are different windows or separate Excel (if it's a bulk) spreadsheet to complete the task. Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs. It showed over 600 VLANs, we have less than 50 VLANs. It basically counted for every switch port that had a VLAN label. Review Source mhK myeong hyeon K. engineer Computer Software Used the software for: 6-12 months ### "device42 pros and cons" November 12, 2023 5.0 Pros The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes. This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers. It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture. Offers assistance in resolving installation and operating system identification challenges. One can effectively utilize a significant amount of information without necessitating the initial deployment of agents. Cons The present iteration of this program exhibits certain limitations. On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming. Review Source VR Verified Reviewer Sr. System Lead Retail Used the software for: 1-2 years ### "CMDB that works " April 30, 2019 5.0 Suppot has been top noch Pros IT was fast to deploy and run discoveries. Very Fast to be up and running Cons Scans can be an issue based on the size of the org. Might take some time to dial in. Review Source KC Keith C. System Administrator Used the software for: Less than 6 months ### "Device42 has given us a great feature set, fantastic support and was overall easy to implement." December 21, 2017 5.0 Ease of use, great support, full use of features, great site documentation. Pros After trialing many different asset solutions, Device42 was by far superior. It came with a lot unique functionality we were looking for such as SAML, Jira Integration, workflows etc. What really made my life easier though was their thorough documentation on everything and their very timely and knowledgeable support. Their support was fantastic throughout the implementation process and always addressed issues expediently. I deal with many organizations support for various solutions we have and D42 definitely stands out for quality. I would definitely recommend their solution based on the above. Cons This isn't really a con but currently they only have an On-prem option. Overall though hosting it hasn't been much work involved. Review Source DB Dirk B. Network Architect Chemicals Used the software for: 1-2 years ### "Great and versatile DCIM tool!" June 14, 2018 5.0 This software helps us streamlining processes and getting our documentation up to date. Pros Lots of functionalities are well packed together in a single tool. Buildings, rooms, racks, devices are nicely linked together and can give a visualization of all the components (Room overview, rack layout, ...) We're using the datacenter inventory module and the centralized password database. It takes a while to get all information in the tool, but once it's in there, it can easily be retrieved or changed if ncessary. Cons RBAC could be improved The update process could be simplified with automatic downloads and scheduled installations Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.