--- title: "Device42, A Freshworks Company Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Device42, A Freshworks Company the right IT Asset Management solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144214/Device42/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Device42, A Freshworks Company 4.8 (91) [View alternatives](https://www.capterra.com/p/144214/Device42/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Device42, A Freshworks Company Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews RR Rithik R Chief Operating OfficerBiotechnology, 2 - 10 employeesUsed the software for: I used a free trial. “It helped us effectively track change requests, monitor evaluations and long-running processes, identify risks early, and streamline overall IT operations.“ May 26, 2026 Balanjaneya Sharma B Software EngineerHuman Resources, 501 - 1,000 employeesUsed the software for: I used a free trial. “Provides robust ITAM and incident management features at a fair price, but limited documentation and a lack of advanced guides make complex use cases more difficult to address“ July 22, 2026 PH Prasad H Data EngineerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The visual rack layouts gave our infrastructure team an accurate view of device placement, power usage, and available capacity.“ July 2, 2026 BR Bondada R Technician Network OperationsAirlines/Aviation, 201 - 500 employeesUsed the software for: Less than 6 months. “There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments.“ May 26, 2026 AP Akash P Senior Salesforce DeveloperComputer Software, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The CMDB is one of the strongest parts of the platform, and the APIs make it easier to integrate with other enterprise systems when required.“ August 2, 2026 PA Pallavi A AnalystComputer Software, 10,001+ employeesUsed the software for: Less than 6 months. “The dependency maps contain extensive information, but large environments can become difficult to interpret.“ July 6, 2026 MJ Mitali J Specialist ProgrammerComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “Maintaining an accurate CMDB had always been a challenge for us, but Device42 made it much easier to keep configuration items and their relationships updated.“ July 2, 2026 Bk Bhagyesh k Java backend developerComputer & Network Security, 10,001+ employeesUsed the software for: I used a free trial. “Lacks some of the innovation and cutting-edge capabilities expected from modern IT operations platforms.“ June 22, 2026 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Durga K. Software engineer Information Technology and Services Used the software for: Less than 6 months ### "Device42 review by Durga" September 10, 2026 4.0 Pros The change management and asset management features are good, supports complex functions and very ahead in technical implementation Cons The D42 tool doesn't have enough knowledge base, videos and information to streamline and get onboarded quickly Review Source IO Ifediora O. CMDB Manager Education Management Used the software for: 2+ years ### "A Valuable CMDB Tool for Asset Discovery and Management" May 25, 2026 4.0 Overall, my experience with Device42 as a CMDB tool has been excellent. I believe my organization is getting great value for money compared to other costly CMDB tools available on the market. Pros What I like most about Device42 is its strong automated discovery, accurate CMDB visibility, and clear dependency mapping. It helps reduce manual effort by automatically discovering infrastructure assets and relationships, while giving IT teams a centralized view of on-prem and cloud environments. Its ease of use, visualization, asset management, and integration capabilities make it especially valuable for maintaining an accurate CMDB and supporting operational decision-making. Cons A few. Given that it is a relatively new tool in the market, there are capabilities it does not have, like under the Device Ignore Rules feature, there is no option to exclude devices based on their aliases. Sometimes, it takes a while for a much-needed feature to be introduced. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Flexibility, cost, stronger infrastructure discovery and dependency mapping, and better CMDB data accuracy. Review Source VR Verified Reviewer Senior Application Architect Computer Software Used the software for: ### "Admittedly I have little experience with this software" April 10, 2018 3.0 We never went past the review process. It just wasn't bringing what we needed to move forward. I Pros They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. Cons The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. Review Source Response from Freshworks May 30, 2018 Hello- Sorry for the late response and thank you for the feedback. We recently released a new version with a new UI and a new reporting engine that should help fix a lot of the cons you posted. Please see the blog post below and if you'd like to setup another free trial please let us know and we'll be glad to set that up and get you on the phone with an engineer. https://www.device42.com/blog/2018/04/device42-gets-a-new-look-in-milestone-release-v15/ PH Prasad H. Data Engineer Computer Software Used the software for: 6-12 months ### "Rack and data center visualization made infrastructure management far more practical" July 2, 2026 5.0 Pros Before using Device42, locating equipment inside our data center often meant checking multiple documents or physically verifying rack positions. The visual rack layouts gave our infrastructure team an accurate view of device placement, power usage, and available capacity. Planning new deployments and troubleshooting hardware issues became much faster because everything was documented in one place. Cons The visualization is highly detailed, but navigating large environments with hundreds of racks can become overwhelming. More customization options for filtering and simplifying complex views would improve the overall experience. Review Source Balanjaneya Sharma B. Software Engineer Human Resources Used the software for: I used a free trial ### "ITAM & Incident Management" July 22, 2026 5.0 Provides robust ITAM and incident management features at a fair price, but limited documentation and a lack of advanced guides make complex use cases more difficult to address Pros An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand Cons The documentation could be more comprehensive, as most available learning resources are limited to basic YouTube videos and lack the depth needed for advanced use cases Review Source Likhitha M. Senior process executive Information Technology and Services Used the software for: I used a free trial ### "Device42 review" October 7, 2026 5.0 Pros Very advanced IT, asset management tool, very good integrations, works well with our team to track the it issues Cons Device42 still needs some improvements as AI features and automations doesn't exist with respect to how fast ai is evolving Review Source Eswara Rao K. Senior application software engineer Information Technology and Services Used the software for: Less than 6 months ### "My view on device42" October 3, 2026 4.0 Pros The Change and incidents are tracked effectively, very stupendous workflows, advanced and top notch capabilities Cons The product seems to be very difficult to maneuver at start, complex workflows become even more complicated with the UI. Review Source SV Sanju V. AI Engineer Hospital & Health Care Used the software for: Less than 6 months ### "Powerful and Feature-Rich, but Needs a Modern UI" September 11, 2026 5.0 Overall, Device42 is a powerful and feature-rich platform with strong capabilities for managing IT infrastructure and complex issues. Its customization options and comprehensive features are valuable, but the higher pricing and outdated, sometimes sluggish user interface can affect the overall user experience Pros Very comprehensive and advanced incident management tool, very customisable options and helps solve complex issues Cons The pricing is little expensive, the ui is laggy and very old and this makes even the workflows which are simple to use as complex Review Source MK Manoj K. Senior recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Device42 review " October 16, 2026 4.0 Pros Device42 has great workflows, for change management and also we can customise easily according to our needs. D42 also gives us great asset and CMDB management as well. It makes complex tasks easily manageable. Cons One of the main drawbacks of D42 is it's ui. It is not upto the current standards and the pricing increases exponentially for add ons and customisations Review Source TB Tejaswi B. Production Support Specialist Banking Used the software for: I used a free trial ### "Device42 review " August 29, 2026 5.0 Pros The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other Cons Documentation and learning resources are limited, which makes onboarding and troubleshooting harder than expected. Review Source BR Bondada R. Technician Network Operations Airlines/Aviation Used the software for: Less than 6 months ### "very helpful tool for network and IT asset management" May 26, 2026 5.0 very useful for asset management and easy to use but as per my opinion, it lacks scalability and other complex capabilities Pros Device42 is a very effective network and IT asset management tool. It’s easy to use and helps manage networks, infrastructure, and assets from a centralized platform with good visibility and tracking capabilities. Cons There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments. Review Source SS Santhosh S. Cybersecurity Specialist Security and Investigations Used the software for: Less than 6 months ### "Good IT Management Tool, but Needs Better AI Features" June 26, 2026 4.0 Pros Provides good visibility into IT assets and configurations across the environment. Good IT management software with decent pricing Cons AI and automation features are limited and do not stand out compared to competitors. Way backward compared to other tools Review Source MP Manijith P. Graphics Hardware Engineer Semiconductors Used the software for: Less than 6 months ### "Device 42 a solid asset management tool" June 21, 2026 5.0 Pros A solid IT asset management tool that's easy to use and packed with useful features. It scales really well for larger organizations and does a good job handling growing IT operations without much hassle. Cons The tool can get quite expensive as you start unlocking additional features and capabilities. It also has a bit of a learning curve, and the interface can feel confusing when you're just getting started. Review Source DV Dinco V. CMDB Admin Computer Games Used the software for: 1-2 years ### "Great tool for IT Inventory Management and CMDB" September 13, 2023 5.0 Pros Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place. Cons \- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports. Review Source VR Verified Reviewer Senior Data Center Engineer Financial Services Used the software for: 2+ years ### "Excellent support, solid platform with a real future in the DCIM World" November 20, 2017 4.0 Pros I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product. The flexibility Device42 offers their customers is hands down the best in the market. With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems. If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features...then Device42 is for you. See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need. Review Source VR Verified Reviewer IT Operations Building Materials Used the software for: 2+ years ### "Device42 review" March 22, 2019 5.0 The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager. Pros Great tool with many features, you can start with one area and populate it and then move on to next area until all is linked together. We started with the IPAM area to get away from our Excel spreadsheets. I realy like the feature that lets me populate something and then export that data into Excel. In Excel I can quickly add more rows of same type of information and then import it back into Device42. We have also started to leverage the welldocumented and powerfull API. The ability to add custom fields helps you to make sure you can add business specific information. Cons The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections. Review Source VR Verified Reviewer Discovery Lead Information Technology and Services Used the software for: 1-2 years ### "A Very Good discovery tool with super quick support !" April 16, 2019 5.0 D42 has been helping us for the server migration planning, reports are helping in application assessment and move group finalization and decide right sizing for target server. Pros D42 support is very quick and to the point. Anyone who doesn't have discovery experience, can work on this tool easily. This tool helps a lot if you are going through server migration planning phase. This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications. Cons Few reports can only be downloaded from DOQL script, there should be a direct download option for all the reports. No option available to test the targets server to ensure that scanning will be successful considering all the prerequisite. sub-appliance( WDS) dependency for windows server scanning. No CLI option Review Source VR Verified Reviewer Systems administrator Used the software for: 6-12 months ### "Great product and excellent support" December 22, 2017 5.0 Pros We use Device42 to implement our customer environments. It gives us a great overview of the customers IT estate and enables us to track inventory and server layout connections. Their Support is really responsive and helpful and when an issue or feature request is put in support works with development and the customer until the issue is fully resolved and tested Cons This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues. Review Source MM Mark M. Lead Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Device42 Review" April 30, 2019 5.0 We use Device42 for literally everything: servers, switches, PDUs, secrets, etc. I couldn’t imagine not having it. Pros Device42 has a very comprehensive set of features. All aspects of your inventory can be tracked, most things are first-class citizens, and can be related to one another. I like the fact that it’s an appliance. Their support is excellent — you can tell that they put customers first. Cons I have a few feature requests that I’d like to see some movement on. One of the most important ones, for us, is API tokens (instead of username/password). Review Source BC Brian C. Information Security Engineer Financial Services Used the software for: 6-12 months ### "Cross-Discipline Usefullness" September 21, 2022 5.0 Pros The data which is collected and presented, in an intuitive and accurate manner, by Device42 provides key functions for all the IT hats I wear, including Asset Management, Data Center Operations, and Information Security. Cons Feature-rich environment can be daunting, but that is also why I decided on D42. Review Source JC John C. Tools Engineer Used the software for: 2+ years ### "Great customer support" March 12, 2018 5.0 We were able to get our CMDB up-to-date very quickly. The asset management team is very happy. Pros Extremely quick responses and resolutions from support team. Auto-discovery features have proven to be very useful for us to quickly gather lots of information regarding our environment. Very granular reporting features keep our users happy. Cons Although I understand why it's this way, it is annoying not having the ability to drop to a command prompt on the main system or the remote collectors. However, I believe they may attempt to engineer a solution for this soon. Review Source AR Alex R. System Architect Hospital & Health Care Used the software for: 2+ years ### "A one stop shop IT Asset Management Software that constantly improves with every iteration " January 25, 2021 5.0 Pros We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers. Although we are not utilizing the software to the fullest is it very instrumental to how we operate. Support is always available and very responsive. Cons At this point i have no qualms with the software and look forward to the upgrades as the d42 have alot in the pipe line. Review Source RS Rob S. Director of Engineering Information Technology and Services Used the software for: 6-12 months ### "Powerful and simple asset management for the data center" May 22, 2018 5.0 Automated inventory and asset management Pros The customer service is really top-notch. The software itself is easy to install and use, and it's very powerful. Compared to other inventory and asset management applications I've used, Device42 offers a lot more functionality and a lot less hassle. The engineers release an update every week or two, and these updates often contain substantial improvements. The product just keeps getting better and better with every iteration! Cons As powerful as it is, Device42 is still missing a few features that would be nice to have. Not all hardware is supported for automated discoveries. However, I'm confident that the D42 engineers are working on it! Review Source MM Matt M. IT Infrastructure Manager Information Technology and Services Used the software for: 6-12 months ### "Glad we purchased this product." January 25, 2021 5.0 Love it. Pros Within weeks of deploying and ingesting data we are making smarter IT decisions. Cons Just a small learning curve but better than most. Alternatives considered [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Device42, A Freshworks Company Cost and simplicity. Review Source VR Verified Reviewer Technical Service Engineer Information Technology and Services Used the software for: 1-2 years ### "Value for money" March 25, 2019 5.0 It's a very good software for device discovery. Value for money. Pros The functionality of the software and the various options for discovery Cons Assessment option is not available to migrate the workload on cloud Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.