--- title: "VisitLead Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VisitLead Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/144226/VisitLead/" page_type: "product" language: "en" --- # VisitLead Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VisitLead ## What is VisitLead? Visitlead is a completely new and unique On-Site Marketing Tool, which combines all features in a single solution. What possible with Visitlead? To identify promising Visitors instantly - and to start a sales conversation with them! Send fitting offers, latest informations or other things that might be interesting; start a sales conversation (even with real voice & video chat) and convince them of your product. For an online demo please contact us directly! ## What is VisitLead used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €24 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VisitLead?[Manage this product listing](https://www.g2.com/products/visitlead/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VisitLead 4.8 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €24 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.6 (1,769) Value For Money 4.5 (4) Value For Money 4.6 (1,519) Customer Service 5.0 (2) Customer Service 4.7 (1,538) ## VisitLead alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) ## FAQs about VisitLead Overview ### What company size and specific industries is VisitLead built for? VisitLead is designed for commercial websites of any size that want to identify promising visitors and start sales conversations. It fits businesses selling online across industries, especially companies that rely on website traffic, lead generation, and timely offers to move prospects toward a purchase. Features and Usability ### What are the key features of VisitLead? VisitLead offers lead management and contact management, along with website visitor tracking and geotargeting for identifying prospects. It also includes proactive chat, real-time consumer-facing chat, canned responses, transfers/routing, screen sharing, offline form, and real-time monitoring, plus third-party integrations and presentation tools. Getting Started and Support ### What training and onboarding options does VisitLead offer? VisitLead provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of product steps and features. Getting Started and Support ### What customer support options does VisitLead offer? VisitLead provides chat support for customer assistance. No reviewer feedback about support quality is available, so there is no evidence to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to the following as the features buyers value most when comparing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) VisitLead focuses on other live chat capabilities that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses respond to site visitors as conversations happen, giving teams a direct way to answer questions, guide prospects, and support customers in the moment. Canned Responses Shortcuts for inputting frequently used messages Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Contact Management Manage, organize, and store contact information Geotargeting Geographic location of visitors determines behavior of the software Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Offline Form Form to collect visitor contact information when live chat isn't available VisitLead 13 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Contact Management: Manage, organize, and store contact information - Geotargeting: Geographic location of visitors determines behavior of the software - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.5 (4) Free Trial Free Version Basic €24.00 Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Sales Associate Design ### "Easy to Use and converts to sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 1, 2018 Using Visitlead is really intuitive. While we don't have too many questions through it, we have definitely been able to capture projects and business that we might not have otherwise. It's also a way to show off our customer service skills before someone even buys from us. Pros It's really helpful for connecting to clients and is an excellent blend of manual responses and automation. Our company has added a wide range of premade responses and you search by writing words or phrases and it highlights the best responses. You can also see exactly what someone types as they type it which is helpful to find your responses early. Cons I wish there was a better way to see exactly where people are coming from. You can see the geography, but I wish there was a quicker way to see what exact company they are from. It's also hard to add premade responses if you are not an admin. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Internal Sales Consultant Computer Software ### "Easy to help prospects/customers " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 29, 2018 Overall, I love VisitLead. It's really intuitive and packed with a ton of features. It's an amazing blend of automated and manual so that your reps still sound human. Once it was set up, we also haven't really had any technical issues. You should analyze if a customer/prospect facing chat window makes sense for your company and if it does, I'd look at this one. Pros It's packed with functionality. The software is easy to use and to automate the first few messages. Searching for premade responses are also a breeze. The BEST part is that you can see the customer/prospect typing so you can prepare your responses while you type. It also gives you time to find the customer in your system. Integration is a breeze too since you can send the info directly to your email or your CRM. Cons I wish there was a better way to divide leads. Our prospects and our offices are across the world. I wish there was a way to prioritize British team members for British customers when there's overlap with the US office. I'm sure there's a way to do it, though, so this might be more an issue with the way our team has set it up. Plus, it's really not that big of a deal since you can send chats directly to other team members which is great if you have to escalate to more knowledgeable team mates or if you have to leave the chat. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael S. Consultant and Inside Sales Manager Computer Software ### "Awesome Chat Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2018 This is one of the top lead gen sources for my company. Would recc it to anyone. Pros Good Salesforce integration Just works - not many problems Good support Very fit for purpose Cons Not much to complain about Occasional down time, but they always fix it quickly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UT Uwe T. CEO Computer Software ### "best feature set, seamless integration in our website with massive features." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2017 more happy customers, instant ability to respond to new web site vistors. Pros plug free (for customers) - screen sharing function, voice and video chat, 100% individuel triggers Cons needs some time to get familiar with the workspace, no mobile app found - but responsive web interface exists. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.