Who Uses This Software?

Practices looking for an easy to navigate, complete EHR/PM system will find EncounterWorks the top choice. Sketch module, 100% customizable templates, and dictation make documenting a breeze!


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month/user
  • Pricing Details
    3 versions, discounts for multiple providers and users.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • EncounterWorks
  • www.encounterworks.com/

About EncounterWorks

EncounterWorks EHR totally digitizes your patient charts and makes all information instantly accessible.


EncounterWorks Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

EncounterWorks Reviews

Easy to use and great customer service

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, rapid notes, billing, and that it is customizable to my needs within reason of course. I am a mental health single provider practice and it is perfect for me.

Cons: cant think of anything that i didnt like. all modules for practice management and ehr work well together

Recommendations to other buyers: Please make sure you get a demo because this EMR is worth looking at. it has all the abilities that the bigger emr's have but not the price.

Great make up for the majority of things that need to be done.

May 12, 2015
2/5
Overall
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: I love the make up of the site and the ease of use.

Cons: It is not, however a good venue if you need to use inventory. I have over 3000 pieces of inventory and, was never able to get it to work. Also the staff is not so great at returning phone calls or emails. I may go several days with out hearing back on an issue. It has caused a lot of frustration for a small clinic that can't afford to get behind in paper work.

Recommendations to other buyers: If you have a lot of inventory, it is not the program to use.

Customizable and Easy to Use

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the way they are able to create templates to suit my needs. It's 100% customized to fit my documentation methods. It's also easy for me and my staff to create templates from my old Word documents, turn them into point-and-click documents, add pictures, add my logo, and make them so that when I print them out, they are professional and exceedingly easy to read. I don't have to scan through a bunch of sections to make sure I have completed my note; it is all there in one page that flows with me. My personal consultant is wonderful. She answers my questions and is available for training my new staff when I need her. She's very responsive and always there when I need her.

Cons: I really cannot think of much I don't like. Anything I haven't liked, I've discussed with them, and they have taken care of it.

Recommendations to other buyers: Flexibility in your documentation is important, I think. As the requirements in our documentation are evolving and constantly in flux, you want to make sure you have a program that will be flexible and evolve with the standards and requirements. Make sure you can customize your templates to help prevent printing pages of useless information to send to other providers, like me. There's nothing I hate more than getting a referral with computerized nonsense for me to have to scroll through. Also, make sure that your notations, or templates, will flow with you. This will save you a ton of time if you don't have to wade through a bunch of stuff you really don't use, even though it is supposed to be for your specialty. You will miss something, somewhere.

Great Customer Service and Program

May 27, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software is easy to use. I have several doctors in my practice with a variety of needs. One doctor prefers to use dictation, another preferred to stick with his paper forms, and yet another uses a combination of dictation, drawing, and notes, along with templates. We looked around for a few years, but my doctors were not happy with having to compromise, as most programs do not allow my doctors to be so varied. An administrator with a nearby practice told me about their program, EncounterWorks. We began using the program a couple of months later. It is reasonably priced and allows each of my doctors to use the charting format that best suits their needs or a combination of everything. The new Rapid Notes section allows my providers and staff to make their own templates for letters, clinical information, chart notes, anything. Since it works like Microsoft Word, even my older staff members were able to easily use it. My providers can upload pictures to the patients' charts directly to the clinical note, and even draw pictures, or write on the same forms they used to use using a tablet. There was some adjustment period, but the staff at EncounterWorks was wonderful to work with. They were patient with me, even when I called repeatedly in one day. I always got a live person to speak to. They never promise us they can do something that they cannot, and they are honest about the software's capabilities.

Cons: There is not really anything we do not like about the system. The scheduling feature works very well, but we are working with EncounterWorks about customizing it to allow for custom schedule building. They are great about helping us customize the system, without charging a ton of money to do it.

Recommendations to other buyers: Be aware that sometimes software that caters directly to your specialty may not cater directly to your practice. Make sure that the company is willing and able to work with your providers and does not make false promises.