--- title: "Little Hotelier Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Little Hotelier Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/144307/Little-Hotelier/" page_type: "product" language: "en" --- # Little Hotelier Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Little Hotelier ## What is Little Hotelier? We make it easy to run your small hotel, with mighty easy hotel software that lets you do more. That’s right. With us, you get a neat little package that helps you do all the things the big properties do, but in your own, uniquely-small way. Little Hotelier voted #2🥈Hotel Management System in HotelTechReport awards 2025. Our all-in-one hotel management system has been designed specially for small accommodation providers. It includes: • An easy-to-use front desk system, to keep your property in order • A commission-free booking engine for your hotel website, to clinch direct bookings • A great channel manager, to get your property on to OTAs • A website builder, so you can jazz yours up or start from scratch • Reporting and insights, to help you make the best choices • Built-in payments, so you can save up to four minutes per booking • The ability to list on metasearch sites, like Google Hotel Ads • Our system is available on mobile app ## What is Little Hotelier used for? [Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 231 user reviews Reviews sentiment Positive 75% Neutral 10% Negative 15% Pros & cons Intuitive and simple operation Booking management limitations Slow and laggy performance Starting price $109 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Channel Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Little Hotelier?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.siteminder.com&name=Little Hotelier) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Little Hotelier 4.1 (231) VS. [4.8 (1,579)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $109 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (231) Ease Of Use 4.6 (1,579) Value For Money 3.9 (207) Value For Money 4.6 (1,506) Customer Service 4.0 (226) Customer Service 4.7 (1,547) ## Little Hotelier alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (344)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) ## FAQs about Little Hotelier Overview ### What problems does Little Hotelier solve? Little Hotelier solves the complexity and time drain of managing reservations, OTA channels, rates, and guest details through scattered, manual workflows. Small hotels, B&Bs, cabins, and front desk staff benefit most by getting an intuitive system that speeds onboarding, simplifies daily booking tasks, reduces repetitive data entry, and supports offsite management. Answer based on 66 reviews Overview ### Which roles and teams benefit most from Little Hotelier? Little Hotelier is most used by property owners, general managers, and hospitality directors who need to manage reservations, rates, and daily operations from one system. Front desk and reservations teams benefit from streamlined booking workflows, while executives use reporting and channel management tools to improve occupancy, revenue control, and operational visibility. Answer based on 223 reviews Overview ### What company size and industries is Little Hotelier built for? Little Hotelier is built for small properties, with 100% of reviewers from small businesses and 86% in Hospitality. It serves B&Bs, inns, motels, guesthouses, vacation rentals, hostels, pubs, cabins, and camping accommodation, with additional use in Leisure, Travel & Tourism at 6% and Food & Beverages at 1%. Answer based on 228 reviews Features and Usability ### What are the key features of Little Hotelier? Little Hotelier includes core hotel operations features like reservations management, room booking, and a calendar view for availability. Differentiating features include channel management with OTA integration and multi-channel sync, a direct online booking engine with website integration, guest communications by email, mobile access, reporting, and payment processing. Answer based on 112 reviews Pricing ### How much does it cost and what fees or limitations are included? Little Hotelier starts at $29/month for the Basics plan, plus a 1% booking fee; Pro and Revenue Optimiser start at 109/month. A free trial is available. Reviewers often call it cost-effective and good value, though some small properties say fees feel steep and support or reporting can be limited. Answer based on 56 reviews Integrations ### Which third-party tools and platforms does Little Hotelier integrate with? Little Hotelier integrates with SiteMinder, PayPal, ChargeAutomation, ExploreMyPC, and Booking Engine, with SiteMinder the most frequently cited connection in reviews. Official integrations also include Akia, Duve, GuestTouch, LoungeUp, Pricepoint, RoomPriceGenie, Vikey, and happyhotel, covering guest messaging, payments, and revenue management. Answer based on 44 reviews Getting Started and Support ### How easy is it to onboard and train a team on Little Hotelier? Little Hotelier is generally quick to learn for small-property teams, with live online sessions, webinars, videos, and documentation supporting setup. Reviewers say beginners and staff with basic computer skills often onboard fast, while nontechnical owners and admins may need more time for setup, rates, and troubleshooting; some also report rushed or limited training. Answer based on 27 reviews Getting Started and Support ### What customer support options does Little Hotelier offer, and how do users rate the experience? Little Hotelier offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, patient, and quick to resolve issues, especially through chat and phone, though some report inconsistent expertise, long waits, delayed follow-up, and frustration during setup or urgent problems. Answer based on 112 reviews Reservation ### How well does Little Hotelier handle reservations? Little Hotelier handles everyday reservations well for small hotels, inns, and family-run properties that want bookings in one place. Many operators like the easy calendar, channel visibility, and reduced double-booking risk, though some mention limits with group bookings, duplicate guest records, mobile editing, and more detailed reservation controls. Answer based on 37 reviews ## Who uses Little Hotelier? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 86% positive reviews out of 51 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and a clear, accessible interface. Booking management limitations 50% negative reviews out of 54 Most reviewers indicate booking room functionality is restrictive, mentioning inflexible reservations, double bookings, and difficult calendar management. Anne A. Owner operator, 2 - 10 employees. "Today the room closure function doesn't work." Slow and laggy performance 83% negative reviews out of 24 Most reviewers report performance and speed issues, citing frequent lag, slow loading, and time-consuming system refreshes. Kerry K. Owner, 2 - 10 employees. "It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3 things. " ## Features AI summary Based on 5,334 Reservations reviews Capterra reviewers point to these as the top priorities when choosing reservations software: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Little Hotelier supports all three features buyers rate most important: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, keep bookings organized, and maintain an up-to-date availability calendar, allowing teams to reduce manual work and manage day-to-day operations more efficiently. Online Booking 3.8 (34) 82.35% of 34 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.2 (44) 86.36% of 44 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customer Support 3.7 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Mobile Access 4.2 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reservations Management 4.1 (53) 84.91% of 53 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Little Hotelier 65 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Communications: Communicate with guests directly within the system - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Kill Switch: Immediately stop the process from executing - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Single Property: One location - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (218) 3.8 Based on 218 reviews ## Pricing Value for money 3.9 (207) Free Trial [View pricing plan details](https://www.capterra.com/p/144307/Little-Hotelier/pricing/) Pro $109.00 Other,Per Month It includes: - Mobile App - Channel Manager - Booking Engine - Calendar - Competitor rate intelligence - Rate parity insights - Hotel Metasearch - Channel Plus - Payments Basics $29.00 Other,Per Month It includes: - Channel Manager - Booking Engine - Calendar - Mobile App Revenue Optimiser $109.00 Other,Per Month It includes: - Channel Manager - Booking Engine - Calendar - Mobile App - Competitor rate intelligence - Rate parity insights - Payments - Hotel Metasearch - Channel Plus - Dynamic Revenue Plus Value for money 3.9 (207) 3.9 Based on 207 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Duve](https://www.capterra.com/p/174666/Wishbox/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/)[ Akia](https://www.capterra.com/p/188980/Akia/)[ Vikey](https://www.capterra.com/p/210193/Vikey/)[ GuestTouch](https://www.capterra.com/p/205332/GuestTouch/)[ Pricepoint](https://www.capterra.com/p/229348/Pricepoint/)[ happyhotel](https://www.capterra.com/p/180699/happyhotel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (226) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (226) 4.0 Based on 226 reviews ## User reviews Overall rating 4.1 Based on 231 reviews Filter by rating 5(125) 4(49) 3(22) 2(16) 1(19) Mentioned topic Sorted by most recent AN Anonymous User Owner Hospitality ### "Excellent PMS for a small inn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 Pros Excellent customer support. Speedy and very helpful from the chat function on the website. Their "help" materials are handy too. Cons More capabilities from the mobile app would be nice and a glossery of terms would be helpful in understanding all the settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Estelle C. Head of Finance Hospitality ### "Boutique hotel experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 July 27, 2026 Pros The product is easy to use overall and a lot of channels can be connected easily. The chat support is also good. Cons The reports and syncing to accounting software can be improved. The reports don't always provide all the information needed. It takes a lot of time to manually import invoice information to Xero instead of having it sync automatically. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Management found Little Hotelier easier to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Phanphop P. Founder Hospitality ### "A practical all-in-one system for small properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 19, 2026 A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. Pros Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. Cons Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Bemilton F. Gestor de Reservas Leisure, Travel & Tourism ### "Satisfeito" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 18, 2026 Muito boa, um bom programa, simples e facil de usar...mas o lado mais forte é sempre o vosso recurso humano como neste caso o \[conteúdo sensível escondido\] Pros Gostei muito do atendimento ( 5 estrelas)...muito eficiente e sinceramente é sempre um dos melhores. Obrigado Cons A forma como serviço foi suspenso, se calhar podem ter como melhorar, se calhar por fazer aparecer uma notificação sobre o pagamento em falta como fazem com outras informações Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Adrian M. Hotelkaufmann Hospitality ### "Bewertung von Little Hotelier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2026 Positiv, deswegen haben wir auch nicht mehr gewechselt. Es funktioniert gut als Schnittstelle von Extranet und Booking.com und wir können flexibel und aktuell die Preise gestalten, Restriktionen einführen usw. Pros Einfache und übersichtliche Handhabung. Funktioniert sehr gut und bei Fragen guter und freundlicher Support. Cons Als deutscher Nutzer sind einige Funktionen nicht optimal wie die Adresseingabe im Extranet, das System mit verschiedenen Mehrwertsteuersätzen und es gab auch technische Probleme mit Extranet und App die aber bisher nicht behoben werden konnten. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Adrian L. Managing Director Hospitality ### "Big help from Little Hotelier" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2026 Overall, leagues ahead of the last booking system we used. The cleanliness of the engine back office is excellent. Little foibles around automated communication could probably be cleared up if I simply took time to explain issues to support, however everyone is too busy in the season to do this. Would be great to have further functionality on the phone app but that's not a dealbreaker... Pros Very good customer support... and even the chatbot is exceptionally intelligent. Today, \[sensitive content hidden\] nailed an issue we were having with clear, well illustrated support. They really are good. The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier. Cons The phone app could have a little more functionality. Some glitches remain with sending confirmation emails etc Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) Bookinglayer was slow, basic and poor phone app Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reasons for choosing Little Hotelier Best presentation to guests and good phone app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nick D. Owner Hospitality ### "Sad to think about leaving" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 8, 2026 Good but as an ex-IT consultant, I just feel that the product development that I have witnessed over the years has been pretty uninspiring to the point where just about every other provider has a richer feature set for similar cost. Pros Reliable, good channel manager, dont think we have had a double booking in 10 years. excellent customer support Cons Lack of integrations, and the big one, can only list our prices of the free Google Hotels listing by paying 16% via demand plus, unfortunately we are investing time and money into our website and social media to drive direct bookings and there is little point if we pay more for them than booking.com, I have no problem with the 3% for hotel ads, I could live with 7.5% for demand plus because of my loyalty to LH however at 16% this will almost certainly mean we will terminate a long and pretty happy relationship at the end of the season. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Daniel G. Owner Hospitality ### "Excellent hotel management system backed by outstanding support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 We have been using Little Hotelier for several years to manage our hotel and distribute inventory across multiple OTAs. Overall, the system has been stable and dependable. During a recent reorganization of our Agoda rate plans I unintentionally created a complex mapping situation involving historical rate plans. The Little Hotelier support team spent considerable time investigating the issue with me, coordinated the technical details, reviewed XML logs and helped narrow down the root cause. Pros Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. The interface is straightforward, and once everything is configured correctly it works very well. Cons For day-to-day operation the system is straightforward, but advanced configuration changes require careful planning and a good understanding of how channel mappings work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2026 Hi Daniel, Thank you for such a thoughtful and detailed review! We're really glad to hear that Little Hotelier has been a stable and dependable system for managing your hotel and channel distribution over the years. We also appreciate you sharing the experience with the Agoda rate plan reorganisation — it's a great example of the kind of complex, behind-the-scenes work our support team genuinely enjoys digging into. We'll pass on your kind words to the team involved. Your feedback on advanced configuration is also well noted, and we'll make sure it's shared with the right teams. If you ever need a hand with anything, we're always happy to help! Warm regards, Zidane D. OW Owen W. Manager Hospitality ### "Fantastic Little Hotelier Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Pros Amazing client support from \[sensitive content hidden\]- Little hotelier. Our usually stable Little Hotelier platform experienced a login issue which they resolved. The Customer support allowed us to keep out hotel management program running smoothly. Cons The was not anything that we did not like about Little hotelier and the support that we recieved from Vibha. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2026 Hi Owen, Thank you for the wonderful review! We're glad Vibha was able to get the login issue resolved quickly and keep your hotel operations running without disruption. We'll make sure she hears about this — it'll mean a lot to her! We're always here should you need anything at all. Warm regards, Zidane D. DH David H. Manager Hospitality ### "\[sensitive content hidden\] the Legend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2026 My overall experience was very good. Everything was explained to me by \[sensitive content hidden\]. He seems to know the site very well Pros Customer Support. \[sensitive content hidden\] was very good. He knew exactly what he was doing. He was quick and helped me all the way Cons Nothing. Well I don't like talking to the robot. You eventually ask for to speak to an agent. So the AI is of no use to me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2026 Hi David, Thank you for the kind feedback! We're really pleased to hear our agent was knowledgeable, quick, and guided you through everything smoothly — we'll make sure he receives your compliments! We also appreciate your honest feedback regarding the AI assistant. We understand it's not for everyone, and your thoughts are valuable as we continue to improve the support experience. Feel free to get in touch anytime — we're always happy to connect you with our team directly. Warm regards, Zidane D. [View all Reviews](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Little Hotelier](https://www.capterra.com/compare/144307-152433/Little-Hotelier-vs-Hostaway)[Lodgify vs Little Hotelier](https://www.capterra.com/compare/131924-144307/Lodgify-vs-Little-Hotelier)[Amenitiz vs Little Hotelier](https://www.capterra.com/compare/144307-183836/Little-Hotelier-vs-Amenitiz)[Guesty vs Little Hotelier](https://www.capterra.com/compare/144307-159377/Little-Hotelier-vs-Guesty)[Cloudbeds vs Little Hotelier](https://www.capterra.com/compare/144307-158839/Little-Hotelier-vs-Cloudbeds)[Semper vs Little Hotelier](https://www.capterra.com/compare/144307-164816/Little-Hotelier-vs-Hospitality-Software)[ResNexus vs Little Hotelier](https://www.capterra.com/compare/129392-144307/Reservation-Nexus-vs-Little-Hotelier)[rezStream vs Little Hotelier](https://www.capterra.com/compare/40773-144307/RezStream-Cloud-PMS-vs-Little-Hotelier)[Peek Pro vs Little Hotelier](https://www.capterra.com/compare/142459-144307/Peek-PRO-Tour-Operator-Software-vs-Little-Hotelier) [SiteMinder vs Little Hotelier](https://www.capterra.com/compare/123133-144307/SiteMinder-vs-Little-Hotelier)[Hotelogix vs Little Hotelier](https://www.capterra.com/compare/76374-144307/Hotelogix-vs-Little-Hotelier)[Sirvoy vs Little Hotelier](https://www.capterra.com/compare/103570-144307/Sirvoy-Booking-System-vs-Little-Hotelier)[Beds24 vs Little Hotelier](https://www.capterra.com/compare/123511-144307/Beds24-com-vs-Little-Hotelier)[RentalReady vs Little Hotelier](https://www.capterra.com/compare/144307-216583/Little-Hotelier-vs-RentalReady)[Guesty Lite vs Little Hotelier](https://www.capterra.com/compare/144307-169863/Little-Hotelier-vs-Your-Porter-App)[RMS vs Little Hotelier](https://www.capterra.com/compare/144307-208354/Little-Hotelier-vs-RMS-Cloud)[eviivo vs Little Hotelier](https://www.capterra.com/compare/66294-144307/eviivo-suite-vs-Little-Hotelier)[WebRezPro vs Little Hotelier](https://www.capterra.com/compare/113348-144307/WebRezPro-vs-Little-Hotelier)