--- title: "Little Hotelier Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Little Hotelier Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/144307/Little-Hotelier/" page_type: "product" language: "en" --- # Little Hotelier Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Little Hotelier ## What is Little Hotelier? We make it easy to run your small hotel, with mighty easy hotel software that lets you do more. That’s right. With us, you get a neat little package that helps you do all the things the big properties do, but in your own, uniquely-small way. Little Hotelier voted #2🥈Hotel Management System in HotelTechReport awards 2025. Our all-in-one hotel management system has been designed specially for small accommodation providers. It includes: • An easy-to-use front desk system, to keep your property in order • A commission-free booking engine for your hotel website, to clinch direct bookings • A great channel manager, to get your property on to OTAs • A website builder, so you can jazz yours up or start from scratch • Reporting and insights, to help you make the best choices • Built-in payments, so you can save up to four minutes per booking • The ability to list on metasearch sites, like Google Hotel Ads • Our system is available on mobile app ## What is Little Hotelier used for? [Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 236 user reviews Reviews sentiment Positive 75% Neutral 9% Negative 15% Pros & cons Intuitive and simple interface Booking process limitations Slow and unresponsive performance Starting price $109 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Channel Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Little Hotelier?[Manage this product listing](https://www.g2.com/products/little-hotelier/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Little Hotelier 4.1 (236) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $109 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (236) Ease Of Use 4.6 (1,623) Value For Money 3.9 (212) Value For Money 4.6 (1,549) Customer Service 4.0 (231) Customer Service 4.7 (1,591) ## Little Hotelier alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) ## FAQs about Little Hotelier Overview ### What problems does Little Hotelier solve? Little Hotelier solves the complexity and time drain of running small accommodation properties by replacing manual reservation handling, disconnected OTA updates, and hard-to-learn front-desk systems with a simpler booking and channel workflow. Small hotel, B&B, and cabin operators benefit most, especially owners, front-desk staff, and first-time property managers. Answer based on 67 reviews Overview ### Which roles and teams benefit most from Little Hotelier? Little Hotelier is most used by hotel owners, owner-operators, and executives who need centralized control over reservations, rates, and daily property performance. General managers, operations managers, and reservation or front desk teams rely on it to streamline bookings, manage availability, reduce manual work, and keep guest operations running smoothly. Answer based on 231 reviews Overview ### What company size and industries is Little Hotelier built for? Little Hotelier is built for small accommodation businesses, with 100% of reviewers from small businesses and 86% in Hospitality. It is designed specifically for B&Bs, inns, motels, guesthouses, vacation rentals, hostels, pubs, cabins, and camping accommodation, with additional use in Leisure, Travel & Tourism at 6%. Answer based on 236 reviews Features and Usability ### What are the key features of Little Hotelier? Little Hotelier includes core property management features like reservations management, room booking, availability management, and a calendar-based front desk. Differentiating features include channel management with OTA integration, a direct online booking engine, rate and inventory updates, guest communications with email templates, mobile access, and basic reporting for housekeeping and sales. Answer based on 119 reviews Pricing ### How much does it cost and what fees or limitations are included? Little Hotelier starts at $29/month for the Basics plan, plus a 1% booking fee; Pro and Revenue Optimiser start at 109/month. A free trial is available. Reviewers often call it affordable and good value, though some small properties say the monthly cost feels steep and support can fall short. Answer based on 58 reviews Integrations ### Which third-party tools and platforms does Little Hotelier integrate with? Little Hotelier connects natively to SiteMinder, PayPal, ChargeAutomation, Akia, Duve, GuestTouch, LoungeUp, and RoomPriceGenie. Reviewer mentions center on SiteMinder, including its channel manager and booking engine, while catalog integrations extend coverage into guest messaging, upselling, pricing, and access tools such as Vikey and happyhotel. Answer based on 46 reviews Getting Started and Support ### How easy is it to onboard and train a team on Little Hotelier? Little Hotelier is generally quick to learn for small property teams, with live online sessions, webinars, videos, and documentation available. Reviewers say beginners and staff with basic computer skills often onboard fast, while nontechnical users and admins handling setup, rates, or integrations may need more time and hands-on support. Answer based on 27 reviews Getting Started and Support ### What customer support options does Little Hotelier offer, and how do users rate the experience? Little Hotelier offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as patient, friendly, and quick to resolve issues, especially via chat and phone, but some report inconsistent expertise, long waits, slower follow-up on tickets, and frustrating setup or escalation experiences. Answer based on 119 reviews Reservation ### How well does Little Hotelier handle reservations? Little Hotelier makes reservation management simple for many small property owners by keeping bookings, availability, rates, and channels together. It works well for day-to-day reservations and reducing manual entry, though some teams want better group booking tools, clearer booking status labels, duplicate guest handling, and stronger mobile editing. Answer based on 38 reviews ## Who uses Little Hotelier? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 87% positive reviews out of 53 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and user-friendly design. Booking process limitations 50% negative reviews out of 54 Most reviewers report booking room features lack flexibility, causing issues with double bookings and complex reservations. Anne A. Owner operator, 2 - 10 employees. "Today the room closure function doesn't work." Slow and unresponsive performance 83% negative reviews out of 24 Most reviewers indicate performance and speed problems, mentioning frequent lag, slow loading, and time-consuming system refreshes. Kerry K. Owner, 2 - 10 employees. "It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3 things. " ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Little Hotelier supports all three features that reviewers consider most important: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses capture reservations online, keep bookings organized, and maintain an up-to-date availability calendar, allowing teams to reduce manual work and manage guest reservations more efficiently. Online Booking 3.8 (36) 83.33% of 36 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.2 (47) 87.23% of 47 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.1 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 3.8 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Reservations Management 4.2 (55) 85.45% of 55 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Little Hotelier 65 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Communications: Communicate with guests directly within the system - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Kill Switch: Immediately stop the process from executing - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Single Property: One location - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (223) 3.8 Based on 223 reviews ## Pricing Value for money 3.9 (212) Free Trial [View pricing plan details](https://www.capterra.com/p/144307/Little-Hotelier/pricing/) Pro $109.00 Other,Per Month It includes: - Mobile App - Channel Manager - Booking Engine - Calendar - Competitor rate intelligence - Rate parity insights - Hotel Metasearch - Channel Plus - Payments Basics $29.00 Other,Per Month It includes: - Channel Manager - Booking Engine - Calendar - Mobile App Revenue Optimiser $109.00 Other,Per Month It includes: - Channel Manager - Booking Engine - Calendar - Mobile App - Competitor rate intelligence - Rate parity insights - Payments - Hotel Metasearch - Channel Plus - Dynamic Revenue Plus Value for money 3.9 (212) 3.9 Based on 212 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Duve](https://www.capterra.com/p/174666/Wishbox/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/)[ Akia](https://www.capterra.com/p/188980/Akia/)[ Vikey](https://www.capterra.com/p/210193/Vikey/)[ GuestTouch](https://www.capterra.com/p/205332/GuestTouch/)[ Pricepoint](https://www.capterra.com/p/229348/Pricepoint/)[ happyhotel](https://www.capterra.com/p/180699/happyhotel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (231) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (231) 4.0 Based on 231 reviews ## User reviews Overall rating 4.1 Based on 236 reviews Filter by rating 5(127) 4(51) 3(22) 2(16) 1(20) Mentioned topic Sorted by most recent GN Gemma N. Gerencia Hospitality ### "Atención y soluciones rápidas " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 22, 2026 Bien, fácil de usar, las soluciones a los problemas técnicos siempre han sido bastante faciles de solucionar Pros La atención y ayuda que nos han brindado, siempre ha sido amable, cordial, muy rapida y siempre muy clara Cons El tema de los impuestos, nos ha causado un poco de dolor de cabeza. Seguimos sin saber cuando agregar precios con impuestos o sin impuestos y como se calculan en la aplicación Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reasons for choosing Little Hotelier Realmente por el precio y descuento que nos ofrecian Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Cynthia C. Ops Director Hospitality ### "\[sensitive content hidden\] Helped me with My Query" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 20, 2026 Great. Good experience being helped by \[sensitive content hidden\] on the chat and my issue was solved. \[sensitive content hidden\] was fast and efficient. Pros Simple to use, very user friendly and it makes training easy and fast. Guests always like the platform too. Cons No integration with Food and Beverage, so we are unable to post meals to the bedrooms, which is a problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2026 Hi Cynthia, Thank you for the kind words! We're glad to hear that the platform has been easy to use for both your team and your guests. We appreciate you raising the Food and Beverage integration point. We understand how important that is to your operations, and we'll make sure this is passed along to the right team. Don't hesitate to reach out if there's anything we can help you with! Warm regards, Zidane D. CP carlos P. CEO Construction ### "opinion general" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 18, 2026 Pros Lo que más destaca de Little Hotelier es cómo simplifica la gestión diaria de alojamientos pequeños y propiedades vacacionales, centralizando la operación en una plataforma intuitiva. Motor de reservas directo: Permite recibir reservas directas desde tu propia página web o redes sociales sin pagar comisiones a terceros, maximizando el margen de ganancia. Channel Manager eficiente: Sincroniza en tiempo real la disponibilidad y las tarifas en plataformas como Booking.com, Airbnb y Expedia, lo que reduce drásticamente el riesgo de sobre-reservas (overbooking). Gestión centralizada y sencilla: El calendario visual es muy práctico para administrar entradas, salidas, pagos y asignar habitaciones o unidades rápidamente sin complicarse la vida. Automatización de comunicación: Permite configurar mensajes automáticos pre-estancia y post-estancia para dar un seguimiento profesional al huésped sin dedicarle horas de trabajo manual. Aplicación móvil funcional: Facilita el monitoreo del estado del alojamiento, la creación de reservas y el control de la operación desde cualquier lugar. Cons Aunque Little Hotelier es una herramienta bastante sólida para propiedades pequeñas, hay varios aspectos que pueden resultar frustrantes en la operación diaria: Curva de aprendizaje inicial: Aunque la interfaz es limpia, la configuración del Channel Manager, el mapeo de tarifas y la integración con las OTAs pueden ser bastante complejos y confusos de implementar correctamente al principio. Comisión por pagos integrados: Si utilizas la pasarela de pago nativa (Little Hotelier Payments), las comisiones por transacción con tarjeta pueden ser más altas en comparación con otras pasarelas de pago independientes o terminales bancarias locales. Rigidez en los reportes: Los informes y métricas financieras integradas son bastante básicos. Si necesitas análisis avanzados de ingresos, tendencias de ocupación detalladas o reportes contables personalizados, la plataforma se queda corta. Costo por unidad: La estructura de precios es una tarifa fija por habitación/unidad al mes. Para propiedades muy pequeñas con temporadas bajas marcadas, el costo fijo puede sentirse elevado cuando la ocupación cae. Personalización limitada del motor de reservas: El motor de reservas directo no permite un nivel de diseño o personalización muy profundo para adaptarse al 100% a la identidad visual de un sitio web propio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2026 ¡Hola! ¡Muchas gracias por tu reseña tan detallada y reflexiva! Es un placer saber que Little Hotelier ha facilitado la gestión diaria de tus operaciones, desde el gestor de canales hasta el motor de reservas y la aplicación móvil. Apreciamos mucho que te hayas tomado el tiempo de señalar las áreas en las que podemos mejorar. Tus comentarios sobre los informes, la personalización y los precios han sido tomados en cuenta y serán compartidos con los equipos correspondientes. Siempre estamos trabajando para mejorar, y observaciones como la tuya son de gran ayuda para seguir avanzando. Si en algún momento necesitas asistencia, no dudes en ponerte en contacto con nosotros. Un cordial saludo, Zidane D. LA Linda A. Owner operator Recreational Facilities and Services ### "Euleilah Retreat, Baffle Creek" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 11, 2026 They have been very helpful and very prompt. And gave clear instructions, which is great for a newby Pros I have been using the interactive message link over the past several days for assistance on setting up my booking system. Today's person was \[sensitive content hidden\], she was wonderful in helping as have all of the customer support team. I couldn't do it without them! Cons I don't know yet as I'm only new. Oh maybe a test page to practice and not live page. Other than that they have answered all my questions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2026 Hi Linda, Thank you so much for sharing this! We're thrilled to hear that our support team has been helpful, prompt, and clear every step of the way as you get started. Welcome to Little Hotelier! We also appreciate the suggestion about a practice page. It's a great idea and we'll make sure it gets passed along to the right team. In the meantime, don't hesitate to reach out if there's anything else we can help you with! Warm regards, Zidane D. DG Dean G. Operations Manager Hospitality ### "Misbilling and repeated false promises, include fake confirmations, of refunds" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 6, 2026 After years of using LH, which served our basic needs (we had little to no support requests), the worst I've expeinced in the hotel/vacation rental software business - and we have numerous tech stacks in different markets. I don't know if the team has hollowed out and SiteMinder is no longer investing anything into LH, but it is just bad. I would strongly reconsider any decision to use them. The issues started on renewal, when a sales manager agreed to send back a better proposal when we spoke a week prior to the auto renewal. I told him that I would not renew at the existing rate, and to turn off my auto-renewal, which he confirmed. I thankfully took detailed notes of the call and identifying info. I never heard back from him and my numerous calls and emails went unanswered. I then received and auomated email that the subscription was autorenewed. I then called it in and spoke to \[sensitive content hidden\] , Senior Customer Success Advisor. She reviewed the info and agreed that the past rep did not action what was agreed to. She provided the new rate and assured me that the refund would be processed and that my account was removed from auto renewal. It has now been 2 months, and we still have not received the received and \[sensitive content hidden\] has not replied to a 6 weeks of requests for updates. We received 2 emails from general support with "confirmations" it was processed, only to now hear it could not be processed at all due to "internal issues". We will now have no choice but to involve our bank, or send a demand letter. I can no longer believe that this is simply administrative error; it's hard to belive there are companies that still exist with this model of overcharging, promising refunds to keep a customer (even providing an updated contract with the refund amount) and then never promising it or responding. Support Case: \[sensitive content hidden\] Pros Served the basic needs of a small property. However given the unresponsive support team, this is not the cost effective option I would recommend Cons Customer support ghosts you, leaves you to bots and overseas staff with no context so you can start from scratch. This was most frsutrating when there was misbilling and repeated false promises, include fake confirmations, of a refund to make us whole. LH has still not reversed the overcharge and it's been 2 months. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Little Hotelier Only becuase I was already with them. In hindsight, switching was the better route. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2026 Hi Dean, We sincerely apologise for the frustration this has caused, this is not the standard we hold ourselves to. We're pleased to confirm that our team has already been in touch and the refund has been processed on our end. We're continuing to follow up directly to ensure everything is fully sorted for you. Don't hesitate to get in touch if there's anything else we can help with. Warm regards, Zidane D. AN Anonymous User Owner Hospitality ### "Excellent PMS for a small inn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 Pros Excellent customer support. Speedy and very helpful from the chat function on the website. Their "help" materials are handy too. Cons More capabilities from the mobile app would be nice and a glossery of terms would be helpful in understanding all the settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Estelle C. Head of Finance Hospitality ### "Boutique hotel experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 July 27, 2026 Pros The product is easy to use overall and a lot of channels can be connected easily. The chat support is also good. Cons The reports and syncing to accounting software can be improved. The reports don't always provide all the information needed. It takes a lot of time to manually import invoice information to Xero instead of having it sync automatically. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Management found Little Hotelier easier to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Phanphop P. Founder Hospitality ### "A practical all-in-one system for small properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 19, 2026 A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. Pros Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. Cons Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Bemilton F. Gestor de Reservas Leisure, Travel & Tourism ### "Satisfeito" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 18, 2026 Muito boa, um bom programa, simples e facil de usar...mas o lado mais forte é sempre o vosso recurso humano como neste caso o \[conteúdo sensível escondido\] Pros Gostei muito do atendimento ( 5 estrelas)...muito eficiente e sinceramente é sempre um dos melhores. Obrigado Cons A forma como serviço foi suspenso, se calhar podem ter como melhorar, se calhar por fazer aparecer uma notificação sobre o pagamento em falta como fazem com outras informações Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Adrian M. Hotelkaufmann Hospitality ### "Bewertung von Little Hotelier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2026 Positiv, deswegen haben wir auch nicht mehr gewechselt. Es funktioniert gut als Schnittstelle von Extranet und Booking.com und wir können flexibel und aktuell die Preise gestalten, Restriktionen einführen usw. Pros Einfache und übersichtliche Handhabung. Funktioniert sehr gut und bei Fragen guter und freundlicher Support. Cons Als deutscher Nutzer sind einige Funktionen nicht optimal wie die Adresseingabe im Extranet, das System mit verschiedenen Mehrwertsteuersätzen und es gab auch technische Probleme mit Extranet und App die aber bisher nicht behoben werden konnten. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144307/Little-Hotelier/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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