# Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Little Hotelier the right Reservations solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144307/Little-Hotelier/reviews --- Little Hotelier 4 (220) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Little Hotelier Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews AJ Adam J Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query.“ May 5, 2025 FM Fawaz M General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts.“ August 26, 2025 ju john u CEOConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Support was fantastic and helped me through all of the set up and the operation of the platform was a breeze its a great system that is saving me a bundle of money compared to the competitors“ June 19, 2025 AJ Adam J Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager.“ May 5, 2025 AC Anna C Commercial AdvisorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient.“ April 14, 2025 ZR Zarista Dewi Noor R Guesthouse ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, we sometimes experience delays in synchronization between Little Hotelier’s channel manager and the online travel agent extranets.“ May 9, 2025 JW Jen W DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “He helped me work through my direct booking and mapping issue.“ June 26, 2025 SM Stuart M Owner and operatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example!“ May 8, 2025 ## Showing most helpful reviews Showing 1-25 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve D. Owner Hospitality Used the software for: 2+ years ### "Awesome software for a micro operation." February 23, 2022 5.0 It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer. Pros Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time. Cons Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better! Review Source Response from SiteMinder July 14, 2022 Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena SD Suzie D. Owner and Innkeeper Hospitality Used the software for: 1-2 years ### "Good Experience with Little Hotelier" June 6, 2025 5.0 My experience has been good. I do wish I could do more customization on the website without being a developer. Pros It's easy to use and I am able to get assistance when I need it. I like having the app on my phone so I can take care of business on the go. Cons I wish there was a housekeeping module in Little Hotelier. I am the owner and I also clean the rooms but I also have help at times. I would like to be able to keep track of each of our rooms and when they were cleaned, what still needs to be done, maintenance needed, etc. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Little Hotelier I did check others but I can't recall them. I have used OwnerRez in another job and it has more features that I needed. Review Source Response from SiteMinder June 15, 2025 Hi Suzie, Thank you for your feedback! We're glad to hear you find the platform easy to use and appreciate the convenience of the mobile app. We’ve noted your suggestions regarding a housekeeping module and additional website customisation options. Feedback like yours helps us identify areas for improvement, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. AG Alessandra G. Hotel Manager Hospitality Used the software for: 1-2 years ### "I am not happy" May 8, 2025 3.0 The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. Pros I only like the fact that has an APP linked to it and that is relatively cheap. Cons I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. Alternatives considered [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Little Hotelier I thought it was easy and I liked the first impression in the presentation done by the seller (who then disappeared together with the lady who should have helped us installing all) Review Source Response from SiteMinder May 19, 2025 Hi Alessandra, We deeply apologise for the frustration and disappointment you've experienced. Thank you for bringing this to our attention. We hear and understand your concerns regarding your initial onboarding session and want to ensure you receive the support you need. To address this, a senior member of our onboarding team has reached out to you and scheduled a training session for you on Thursday 22/05/2025. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi WN Wendy N. Director Hospitality Used the software for: Less than 6 months ### "Good customer service experience" May 28, 2025 4.0 Good service to get set up with online sessions to take you through the configuration. The pace of the sessions was very quick - ideally I would have liked a little more time to feel really confident about using the system. It did feel like the pace was driven by getting me live and starting to pay. Pros Like some of the additional functionality that you don't get from other PMS systems, esp the Guest Engagement features Customer service response for help has been excellent. Cons There are a few small but important things that I can't do that I used to be able to do in my old system. Such as setting viewing preferences for the calendar and being able to set a min age for children Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/)[Caterbook](https://www.capterra.com/p/190985/Caterbook-V5/) Reason for choosing Little Hotelier Additional functionality, especially Guest Engagement features Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) Cost driven decision initially. However, whilst Little Hotelier wasn't the cheapest, I chose it because of the functionality it offered Review Source Response from SiteMinder June 7, 2025 Hi Wendy, Thank you so much for your detailed feedback. We’re glad to hear you’ve enjoyed the Guest Engagement features and that our support team has been helpful along the way. We truly appreciate your input and we’ve taken note of this and will pass it along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AC Anna C. Commercial Advisor Hospitality Used the software for: 2+ years ### "Great experience with \[sensitive content hidden\] " April 14, 2025 5.0 My experience with Little Hotelier has been positive overall. While I faced challenges understanding why my rates weren’t displaying correctly on Booking.com, the support—especially from \[sensitive content hidden\]—was excellent. Once the issue was resolved, the platform proved efficient for managing availability and rates across channels. Pros What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient. She guided me step by step until the issue was resolved. I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. Cons The platform is not always intuitive, especially when troubleshooting rate issues. It took me a while to understand where the problem was and how it was affecting my Booking.com listings. Without \[sensitive content hidden\]’s help, I wouldn’t have been able to resolve it on my own. Some features could benefit from clearer explanations or built-in guidance. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Little Hotelier I compared it with Cloudbeds and chose Little Hotelier because it felt more intuitive, was specifically designed for small properties, and offered strong OTA connectivity with responsive support. Review Source SM Stuart M. Owner and operator Hospitality Used the software for: 2+ years ### "Random thoughts after five years of use" May 8, 2025 4.0 I usually enjoy it, and find it efficient. There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example! Pros Having clear visibility of the booking calendar. Immediate processing of direct bookings as they are made. Ease of creating and maintaining our website, and of converting bookings from visitors to this website. Helpful humans on the chat screens. Cons There are some screens and data fields in some of the applications which do not actually work or flow into others. This means I have to find the "real" way to change room rates, etc. I also find the bot unhelpful. It suggests a number of ways of doing things (eg, tonight, it gave a list of options for why the way it suggested changing MFA was leading me to an error screen rather than allowing the MFA change. I followed each of these many options, including clearing the history cache, changing passwords, moving to a different secure network, etc before asking for a human - and then I was able to change the MFA within a few minutes). The app continues to have some operational issues, making it less useful than it could be and should be. If it worked and I trusted it, I would use it in preference to the desktop version. Setup of the "Extra Items" section seems to assume these items are large, so does not easily allow for the sale of smaller items such as gift cards, postcards and other products that might usually not be sold for whole dollar figures. Removal of the option not to charge GST in this section was not useful. Alternatives considered [Medicare Marketing 24/7](https://www.capterra.com/p/10002982/Medicare-Marketing-24-7/) Reason for choosing Little Hotelier It seemed more integrated across the system, logical, and provided a good template for our website (Canvas). \[Note I do not recall the exact name of the others I considered at the time. I have chosen what seems like an unlikely one from the list of options to pass the field above\] Review Source Response from SiteMinder May 16, 2025 Hi Stuart, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that you’ve found value in the booking calendar visibility, direct booking processing, and ease of maintaining your website. It’s also great to know our support team on live chat has been helpful when you needed them. We truly appreciate your insights on the platform’s functionality. We've shared your comments with the relevant teams as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AD Allen D. Director Hospitality Used the software for: 2+ years ### "Solid Hotel PMS!" June 5, 2025 4.0 Overall, it's a solid product. I would recommend it. Easy to get started and quite powerful. It's cost effective which is great. Customer support is ever present. Pros Easy to use and great customer service. Easy to learn the basics and move around between the calendar and channel manager. Great customer support. Cons Some aspects can be confusing. Lack of multiple currencies. Inability to record extra items sold on the invoice in a chronological order. (seems like a simple fix). Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Little Hotelier It was a toss up with Cloudbeds. Very close. Switched from [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) Very old and complicated - not user friendly. Review Source Response from SiteMinder June 7, 2025 Hi Allen, Thank you for your feedback! We’re glad to hear you’ve found the platform easy to use and our support team helpful. We appreciate you highlighting the areas that could be improved. These are valuable suggestions and we’ll be sure to pass them along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane FM Fawaz M. General Manager Hospitality Used the software for: 1-2 years ### "Little Hotelier" August 26, 2025 4.0 Little Hotelier delivers on its promise of simplifying operations and centralizing control. Owners who value an easy‑to‑use, all‑in‑one tool often find it a good fit — but those who need advanced customization, bulletproof integrations, or ultra‑fast support may find the limitations frustrating. Pros it simplifies running a small property by putting everything in one place — reservations, availability, pricing, and channel management. Cons I liked the least about Little Hotelier: Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts. Alternatives considered [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Little Hotelier it’s purpose‑built for B&Bs, guesthouses, and small hotels, rather than being a scaled‑down version of a system designed for big properties. Review Source AJ Adam J. Assistant Manager Hospitality Used the software for: 1-2 years ### "Helpful Staff and good service" May 5, 2025 5.0 Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query. Pros The ease of use of the service is once set up. Staff are always there to help and answer any query, whether big or small Cons The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) More features were available with Little Hotelier Review Source Response from SiteMinder May 16, 2025 Hi Adam, Thank you for sharing your feedback! We’re glad to hear that once set up, the platform has been easy to use and that our team has been consistently helpful and supportive. We truly appreciate your patience as we work to streamline the process. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AA Anne A. Owner operator Hospitality Used the software for: 1-2 years ### "Site Minder, not Little Hotelier" March 4, 2025 3.0 Slow to put funds through, quick to take commissions Pros Australian based. Although really runs as Site Monder, not Little Hotelier Cons I took advice form a fellow hotelier and left Preno. Probably shouldn't have. Functionality seems to have glitches regularly. Today the room closure function doesn't work. The other day the entire (global) site was down on a Saturday! UGH Switched from [Preno](https://www.capterra.com/p/153164/Preno/) Australian based. Never realised you cannot actually speak to someone LIVE AND IN AUSTRALIA, which was my problem with Preno (being off shore) Review Source Response from SiteMinder March 13, 2025 Hi Anne, We deeply apologise for the frustration and disappointment you've experienced. We genuinely appreciate the time you’ve taken to bring your concerns to our attention. We’d love to connect with you to address any issues you may have encountered. If give us the opportunity, don’t hesitate to reach out to me at zidane.doshi@siteminder.com , and I’ll ensure you receive the support you need. Warm regards, Zidane Doshi AW Anin W. Managing Director Hospitality Used the software for: Less than 6 months ### "must have starter pack for small accommodation" May 24, 2025 5.0 Pros fast response support, issues get solved in matter of minutes not days. it supports my local ota platforms. Cons less functions on mobile app vs web app. had to open laptop more frequently for simple tasks you can rather use a mobile phone. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Little Hotelier doesnt support local ota platforms, significantly more expensive Switched from [Exely PMS](https://www.capterra.com/p/10016577/Exely-PMS/)[Aiosell](https://www.capterra.com/p/194709/Aiosell/)[HotelRunner](https://www.capterra.com/p/158882/HotelRunner/) looking for something more cost efficient and better in value Review Source Response from SiteMinder June 4, 2025 Hi Anin, Thank you for sharing your feedback! We're glad to hear that our support team has been responsive and helpful. We appreciate your comments on the mobile app experience. Rest assured, we’ve noted this and will share it with our product team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane NP Nicole P. EA Hospitality Used the software for: Less than 6 months ### "8/10 for LH" May 1, 2025 4.0 Overall, it is really good. Our last system was big and complicated and more expensive, this is more user friendly Pros It is simple to use, support staff are generally really good to deal with and help with all our issues Cons There are some things that we can't do within LH that we wish we could do. A better option for Group Booking would be handy and the emails for Group Bookings would be ideal Switched from [Newbook](https://www.capterra.com/p/144942/NewBook/) They were complicated and you had to go into 10 sections to get to do or change one thing. Review Source Response from SiteMinder May 16, 2025 Hi Nicole, Thank you for your feedback! We’re happy to hear that you find the system simple to use and that our support team has been helpful in addressing your needs. We appreciate your input on group booking features and we’ll be sure to pass this along to the relevant team as we continue working to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane kW konstantyn W. Owner Food & Beverages Used the software for: Less than 6 months ### "new user discovers site minder features" May 20, 2025 5.0 Pros ive talked to some nice people, the assistance has been fast and friendly, customer service is at the heart of a service provider Cons so far so good, a few glitches here and there but minor. the system is a bit complicated to get used to but when comparing it to others there seem to be more use cases Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) better value and more features provided also the service Review Source Response from SiteMinder May 29, 2025 Hi Konstantyn, Thank you so much for your feedback! We're glad to hear you've had positive interactions with our team — fast and friendly support is something we truly strive for. If you ever need guidance navigating the system, our 24/7 live chat support is just a click away. we’re always here to guide you. Warm regards, Zidane DS David S. Owner, Manager, Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Customer service has declined considerably over time" August 3, 2024 2.0 I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time). Pros Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about. Cons Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Siteminder developed the Little Hotelier product and it was suitable for my needs. Review Source Response from SiteMinder August 7, 2024 Hi David Scotman, I’m really sorry to hear about these ongoing issues with our chat support. I believe our team has been in touch with you regarding your your experience with the system. If there's anything we can assist you with please email me directly at ereena.rosli@siteminder.com Regards, Ereena VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Unbelievably Poor Customer Service" July 18, 2024 1.0 I see people below have commented that they signed up with high promises and have delivered nothing, and I can't add anything else. It is definitely clunky, and slow, and the interface is not fit for purpose. It is slow, laggy, full of bugs.........but worst of all, customer service is absolutely a disaster. It's a shame.... Pros The promise of a functional PMS for small hotels. Cons Customer Service is atrocious. System overall very cumbersome and slow. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Little Hotelier I don't know, it looked like they knew what we need as a small 40 bed property, but what an error I have made. Review Source Response from SiteMinder August 7, 2024 Hi there, I'm sorry to hear about your experience. We'd love to assist you further on reaching our to our customer support, could you please provide your information directly to my email please ereena.rosli@siteminder.com as we are unable to get any of your details here? I’d like to help resolve this for you. Warm regards, Ereena OD Olga D. Innkeeper Hospitality Used the software for: 2+ years ### "6 years and many more to come happy customer " June 19, 2021 5.0 Live customer service is precious Pros Reliable and simple to use yet versatile Cons Small business affordable. Good value for what it offers. Reason for choosing Little Hotelier The price and look of the reservation. Training. And elegant and simple booking confirmation. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Poor customer service and no support of a vendor. Bulky and not elegant booking confirmation. Review Source Response from SiteMinder June 23, 2021 Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica ML Michael L. General Manager Hospitality Used the software for: Less than 6 months ### "Not a suitable product for small hostels" September 8, 2023 3.0 everything EVERYTHING is an $$$ add on. and thats aside from the fact that it doesnt handle the channels like expedia and booking.com well. we got no end of double bookings,bizzare price changes.. and they have split the software into so many different parts to increase revenue. for example, you cant even send your own email to a guest, only a template, sms is ANOTHER package and more money. Their so call 'self check in' extra package called Guestjoy is nothing more tha a glorified mailchimp front end, and cant even do a simple task such as check in a guest, they excpected us to use a guest check in form and then MANUALLY mark guests as checked in on arrival. Sirvoy is a much better package. Dont wast your time and money with Siteminder, Little Hotelier and Guestjoy. Pros fairly nice gui and layout. easy to move rooms in calendar Cons everything is a paid add on, every feature requires another package and more money. its madness how they have done this. they could have one really decent product, instead its split into so many parts its unusable. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Switched from [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/) We were convinced by Siteminder salesperson that this product was supieror Review Source Response from SiteMinder October 5, 2023 Hi Michael, We sincerely apologise for any inconvenience you have experienced recently and want to ensure you that we are fully committed to resolving your concerns. Please send your property name, email address and contact number to my email: khogulan.mohankumar@siteminder.com, and I will get our customer support team to contact you soon. Rest assured, your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction in the future. CG Cristy G. Business Owner Hospitality Used the software for: 1-2 years ### "Little Hotellier at it's finest!" April 23, 2025 5.0 100% super nice experience. I would be happy to recommend this to all my friends who needing a channel manager. Pros \[sensitive content hidden\] is the best! She was very patient and didn't give up on me. I was able to solve the problem logging in and setting up Google authenticator! Thank you so much for a great customer care. Cons None. Little hotelier is the best channel manager. I can't find any problems. If I do, their customer care is available anytime. Review Source Response from SiteMinder April 30, 2025 Hi Cristy, Thank you for your feedback! We're thrilled to hear that you had such a positive experience with Alyssa. It's wonderful to know you were able to get everything sorted with Google Authenticator and that you’re enjoying the platform. We’re so grateful for your recommendation. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi AS Amanda S. Office Manager Hospitality Used the software for: 1-2 years ### "Works well and secure" April 21, 2025 5.0 Rarely have issues but when we do they are quick to resolve. Easy to use and reasonably priced Pros The very helpful AL on the webchat who got my problem solved easily when I needed to sort out my 2FA reset. Cons The chat said there was a 2 min wait and I had to wait 16 mins. It was fine as I was doing other things but if it had been urgent I might have been irked. Review Source Response from SiteMinder April 22, 2025 Hi Amanda, Thank you for your feedback! We're pleased to hear that your issue was resolved smoothly and AL was helpful during your 2FA reset. It’s also great to know you find the platform easy to use and good value. We appreciate your note about the wait time on chat. I've passed your feedback to the team as we continue working to improve response times. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi jU john U. CEO Construction Used the software for: Less than 6 months ### "happy customer" June 19, 2025 5.0 10/10. Pros Support was fantastic and helped me through all of the set up and the operation of the platform was a breeze its a great system that is saving me a bundle of money compared to the competitors Cons nothing so far it seems to be a great product that I would recommend to anyone with a small operation Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) cost. Review Source Response from SiteMinder July 6, 2025 Hi John, Thank you for the lovely feedback! We're pleased to hear that the setup was smooth and that you're finding the platform both easy to operate and cost-effective. It’s great to know we’re making a difference for your business, and we truly appreciate your recommendation. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. BH Boby H. General Manager Hospitality Used the software for: 1-2 years ### "Good job LittleHotelier" April 22, 2025 5.0 All good with all of their features and they are so helpful for me to manage my property Pros The reliability from this product is outstanding! Including the customer services. Cons It is so well equipped, sometimes you got overwhelmed by all of the features Review Source Response from SiteMinder April 30, 2025 Hi Boby, Thank you for your feedback! We're delighted to hear that you find Little Hotelier reliable and that our Customer Service team has been supportive along the way. If there’s anything more we can do to support you, please don’t hesitate to reach out. Warm regards, Zidane Dosh MS Makenna S. Assistant Hospitality Used the software for: 6-12 months ### "Excellent Service Chat" May 3, 2025 5.0 Pros Prince on the customer service chat responded quickly and knew exactly how to help. Cons I liked everything and found them extremely helpful. Review Source Response from SiteMinder May 16, 2025 Hi Makenna, Thank you for the feedback! We’re pleased to hear that you had a great experience with our live chat support and that Prince was able to assist you quickly and effectively. We’ll be sure to pass along your kind words to him. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane sB stefano B. owner Hospitality Used the software for: 2+ years ### "excellent but with major gigantic faults" May 11, 2021 3.0 very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business. Pros user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but Cons gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it. Reason for choosing Little Hotelier clear vision and push and drop management of calendar Review Source Response from SiteMinder May 18, 2021 Hi Stefano, Thank you so much for sharing your feedback. It's great to hear that you find Little Hotelier excellent with a user-friendly interface, and are enjoying our huge range of connections and app integrations. With regards the problems you are having with payments, there is no way for the system to be able to track status of a payment unless connected to a gateway so if you are manually taking cash or credit card payments we do not have the data from the merchant to validate success/failure of payments. Our team is continuously working to improve our products and offer a seamless experience for our customers and we will take your comments on the calendar and an add-on for bistro and drinks into consideration. Thank you very much for the feedback. We loved hearing your thoughts and our team are reading this for insight! Warmest, Jessica SH Shawn H. Reservation Manager Hospitality Used the software for: Less than 6 months ### "Look Elsewhere for a different service" August 21, 2022 2.0 horrible customer service, international call cetner that is never open and only follows script. you might as well use their non human chat function. this compnay is all about the sell of the product and not the product itself Pros The have a great sales team that highlights features that once you are switching come to light as not great features at all. Cons Rate system is antiquated. No tracking of booking sources. No way to track travel agent bookings for commission. no group functions. no way to add any additionals with varying price points. Reason for choosing Little Hotelier The sales team made it sound like it would package our tour features well. Review Source Response from SiteMinder September 1, 2022 Hi Shawn, Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Would you be able to drop me an email here at ereena.rosli@siteminder.com? I'd love to help you in any way I could and improve your experience with us, especially on customer service experience, non-human function, and overall using our product for your business. If you can drop me your email address, I will get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Kind regards, Ereena KC Karl C. Director/Owner Hospitality Used the software for: 1-2 years ### "The Cabins at Cloudcroft " March 22, 2021 5.0 We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change. Pros It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced. Cons I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names. The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking. Review Source Response from SiteMinder March 26, 2021 Hi Karl, Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team. Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions. Thank you again for choosing Little Hotelier, Karl. Kindest, Jessica Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Hostel Management](https://www.capterra.com/hostel-management-software/)[Motel](https://www.capterra.com/motel-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.