--- title: "Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Little Hotelier the right Reservations solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144307/Little-Hotelier/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Little Hotelier 4.1 (237) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Little Hotelier Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews AL Adrian L Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier.“ July 12, 2026 DG Dean G Operations ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “After years of using LH, which served our basic needs (we had little to no support requests), the worst I've expeinced in the hotel/vacation rental software business - and we have numerous tech stacks in different markets.“ August 6, 2026 OW Owen W ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Our usually stable Little Hotelier platform experienced a login issue which they resolved.“ July 6, 2026 DG Dean G Operations ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support ghosts you, leaves you to bots and overseas staff with no context so you can start from scratch.“ August 6, 2026 AC Anna C Commercial AdvisorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient.“ April 14, 2025 DG Dean G Operations ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It has now been 2 months, and we still have not received the received and \[sensitive content hidden\] has not replied to a 6 weeks of requests for updates.“ August 6, 2026 DG Daniel G OwnerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is straightforward, and once everything is configured correctly it works very well.“ July 7, 2026 AL Adrian L Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Some glitches remain with sending confirmation emails etc“ July 12, 2026 ## Showing most helpful reviews Showing 1-25 of 237 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keven P. Marketing Director Used the software for: 3-5 years ### "Simple and Effective for a Small Property" October 13, 2026 5.0 Overall, our experience with Little Hotelier has been positive. It handles the basic day-to-day needs of a small property well, particularly managing reservations, availability, and distribution across booking channels. It is relatively easy to use, although there are some limitations with reporting, customization, and more complex setups. For a smaller property that doesn’t need an overly complicated system, it has worked well for us. Pros The system is relatively easy to use and gives us a simple way to manage reservations, availability, and our different booking channels in one place. I also like that it is designed specifically for smaller properties, so it doesn’t feel unnecessarily complicated for our needs. Cons Some of the reporting and customization options are limited, and there are times when getting the information we need requires more work than it should. There are also some features that feel less intuitive than others, particularly when managing more complex booking or property setups. Review Source R Reviewer Ops Director Used the software for: Less than 1 year ### "\[sensitive content hidden\] Helped me with My Query" August 24, 2026 5.0 Great. Good experience being helped by \[sensitive content hidden\] on the chat and my issue was solved. \[sensitive content hidden\] was fast and efficient. Pros Simple to use, very user friendly and it makes training easy and fast. Guests always like the platform too. Cons No integration with Food and Beverage, so we are unable to post meals to the bedrooms, which is a problem. Review Source R Reviewer Gerencia Used the software for: Less than 1 year ### "Atención y soluciones rápidas " August 24, 2026 4.0 Bien, fácil de usar, las soluciones a los problemas técnicos siempre han sido bastante faciles de solucionar Pros La atención y ayuda que nos han brindado, siempre ha sido amable, cordial, muy rapida y siempre muy clara Cons El tema de los impuestos, nos ha causado un poco de dolor de cabeza. Seguimos sin saber cuando agregar precios con impuestos o sin impuestos y como se calculan en la aplicación Review Source R Reviewer CEO Used the software for: Less than 1 year ### "opinion general" August 21, 2026 5.0 Pros Lo que más destaca de Little Hotelier es cómo simplifica la gestión diaria de alojamientos pequeños y propiedades vacacionales, centralizando la operación en una plataforma intuitiva. Motor de reservas directo: Permite recibir reservas directas desde tu propia página web o redes sociales sin pagar comisiones a terceros, maximizando el margen de ganancia. Channel Manager eficiente: Sincroniza en tiempo real la disponibilidad y las tarifas en plataformas como Booking.com, Airbnb y Expedia, lo que reduce drásticamente el riesgo de sobre-reservas (overbooking). Gestión centralizada y sencilla: El calendario visual es muy práctico para administrar entradas, salidas, pagos y asignar habitaciones o unidades rápidamente sin complicarse la vida. Automatización de comunicación: Permite configurar mensajes automáticos pre-estancia y post-estancia para dar un seguimiento profesional al huésped sin dedicarle horas de trabajo manual. Aplicación móvil funcional: Facilita el monitoreo del estado del alojamiento, la creación de reservas y el control de la operación desde cualquier lugar. Cons Aunque Little Hotelier es una herramienta bastante sólida para propiedades pequeñas, hay varios aspectos que pueden resultar frustrantes en la operación diaria: Curva de aprendizaje inicial: Aunque la interfaz es limpia, la configuración del Channel Manager, el mapeo de tarifas y la integración con las OTAs pueden ser bastante complejos y confusos de implementar correctamente al principio. Comisión por pagos integrados: Si utilizas la pasarela de pago nativa (Little Hotelier Payments), las comisiones por transacción con tarjeta pueden ser más altas en comparación con otras pasarelas de pago independientes o terminales bancarias locales. Rigidez en los reportes: Los informes y métricas financieras integradas son bastante básicos. Si necesitas análisis avanzados de ingresos, tendencias de ocupación detalladas o reportes contables personalizados, la plataforma se queda corta. Costo por unidad: La estructura de precios es una tarifa fija por habitación/unidad al mes. Para propiedades muy pequeñas con temporadas bajas marcadas, el costo fijo puede sentirse elevado cuando la ocupación cae. Personalización limitada del motor de reservas: El motor de reservas directo no permite un nivel de diseño o personalización muy profundo para adaptarse al 100% a la identidad visual de un sitio web propio. Review Source R Reviewer Owner operator Used the software for: Less than 1 year ### "Euleilah Retreat, Baffle Creek" August 13, 2026 4.0 They have been very helpful and very prompt. And gave clear instructions, which is great for a newby Pros I have been using the interactive message link over the past several days for assistance on setting up my booking system. Today's person was \[sensitive content hidden\], she was wonderful in helping as have all of the customer support team. I couldn't do it without them! Cons I don't know yet as I'm only new. Oh maybe a test page to practice and not live page. Other than that they have answered all my questions Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Misbilling and repeated false promises, include fake confirmations, of refunds" August 11, 2026 1.0 After years of using LH, which served our basic needs (we had little to no support requests), the worst I've expeinced in the hotel/vacation rental software business - and we have numerous tech stacks in different markets. I don't know if the team has hollowed out and SiteMinder is no longer investing anything into LH, but it is just bad. I would strongly reconsider any decision to use them. The issues started on renewal, when a sales manager agreed to send back a better proposal when we spoke a week prior to the auto renewal. I told him that I would not renew at the existing rate, and to turn off my auto-renewal, which he confirmed. I thankfully took detailed notes of the call and identifying info. I never heard back from him and my numerous calls and emails went unanswered. I then received and auomated email that the subscription was autorenewed. I then called it in and spoke to \[sensitive content hidden\] , Senior Customer Success Advisor. She reviewed the info and agreed that the past rep did not action what was agreed to. She provided the new rate and assured me that the refund would be processed and that my account was removed from auto renewal. It has now been 2 months, and we still have not received the received and \[sensitive content hidden\] has not replied to a 6 weeks of requests for updates. We received 2 emails from general support with "confirmations" it was processed, only to now hear it could not be processed at all due to "internal issues". We will now have no choice but to involve our bank, or send a demand letter. I can no longer believe that this is simply administrative error; it's hard to belive there are companies that still exist with this model of overcharging, promising refunds to keep a customer (even providing an updated contract with the refund amount) and then never promising it or responding. Support Case: \[sensitive content hidden\] Pros Served the basic needs of a small property. However given the unresponsive support team, this is not the cost effective option I would recommend Cons Customer support ghosts you, leaves you to bots and overseas staff with no context so you can start from scratch. This was most frsutrating when there was misbilling and repeated false promises, include fake confirmations, of a refund to make us whole. LH has still not reversed the overcharge and it's been 2 months. Review Source VR Verified Reviewer Owner Used the software for: 3-5 years ### "Excellent PMS for a small inn" July 30, 2026 5.0 Pros Excellent customer support. Speedy and very helpful from the chat function on the website. Their "help" materials are handy too. Cons More capabilities from the mobile app would be nice and a glossery of terms would be helpful in understanding all the settings. Review Source R Reviewer Head of Finance Used the software for: 1-3 years ### "Boutique hotel experience" July 29, 2026 4.0 Pros The product is easy to use overall and a lot of channels can be connected easily. The chat support is also good. Cons The reports and syncing to accounting software can be improved. The reports don't always provide all the information needed. It takes a lot of time to manually import invoice information to Xero instead of having it sync automatically. Review Source R Reviewer Founder Used the software for: Less than 1 year ### "A practical all-in-one system for small properties" July 21, 2026 5.0 A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. Pros Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. Cons Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. Review Source R Reviewer Gestor de Reservas Used the software for: 3-5 years ### "Satisfeito" July 20, 2026 4.0 Muito boa, um bom programa, simples e facil de usar...mas o lado mais forte é sempre o vosso recurso humano como neste caso o \[conteúdo sensível escondido\] Pros Gostei muito do atendimento ( 5 estrelas)...muito eficiente e sinceramente é sempre um dos melhores. Obrigado Cons A forma como serviço foi suspenso, se calhar podem ter como melhorar, se calhar por fazer aparecer uma notificação sobre o pagamento em falta como fazem com outras informações Review Source R Reviewer Managing Director Used the software for: 1-3 years ### "Big help from Little Hotelier" July 15, 2026 5.0 Overall, leagues ahead of the last booking system we used. The cleanliness of the engine back office is excellent. Little foibles around automated communication could probably be cleared up if I simply took time to explain issues to support, however everyone is too busy in the season to do this. Would be great to have further functionality on the phone app but that's not a dealbreaker... Pros Very good customer support... and even the chatbot is exceptionally intelligent. Today, \[sensitive content hidden\] nailed an issue we were having with clear, well illustrated support. They really are good. The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier. Cons The phone app could have a little more functionality. Some glitches remain with sending confirmation emails etc Review Source R Reviewer Director Used the software for: 3-5 years ### "Easy to use, value of money" July 6, 2026 5.0 It is easy to use. Easy to integrate with accounting system Xero. Secure website. Can build own website in the same system. Good customer support. Pros Can log in any device where I am, change, book, cancel bookings. Daily reports revenue and money flow. Cons More than one file of the same guest information. I would like to log guest name and retrieve all notes. Review Source R Reviewer Owner and Innkeeper Used the software for: 1-3 years ### "Good Experience with Little Hotelier" June 9, 2025 5.0 My experience has been good. I do wish I could do more customization on the website without being a developer. Pros It's easy to use and I am able to get assistance when I need it. I like having the app on my phone so I can take care of business on the go. Cons I wish there was a housekeeping module in Little Hotelier. I am the owner and I also clean the rooms but I also have help at times. I would like to be able to keep track of each of our rooms and when they were cleaned, what still needs to be done, maintenance needed, etc. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Good customer service experience" May 29, 2025 4.0 Good service to get set up with online sessions to take you through the configuration. The pace of the sessions was very quick - ideally I would have liked a little more time to feel really confident about using the system. It did feel like the pace was driven by getting me live and starting to pay. Pros Like some of the additional functionality that you don't get from other PMS systems, esp the Guest Engagement features Customer service response for help has been excellent. Cons There are a few small but important things that I can't do that I used to be able to do in my old system. Such as setting viewing preferences for the calendar and being able to set a min age for children Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Little Hotelier" August 27, 2025 4.0 Little Hotelier delivers on its promise of simplifying operations and centralizing control. Owners who value an easy‑to‑use, all‑in‑one tool often find it a good fit — but those who need advanced customization, bulletproof integrations, or ultra‑fast support may find the limitations frustrating. Pros it simplifies running a small property by putting everything in one place — reservations, availability, pricing, and channel management. Cons I liked the least about Little Hotelier: Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts. Review Source R Reviewer Director Used the software for: 3-5 years ### "Solid Hotel PMS!" June 6, 2025 4.0 Overall, it's a solid product. I would recommend it. Easy to get started and quite powerful. It's cost effective which is great. Customer support is ever present. Pros Easy to use and great customer service. Easy to learn the basics and move around between the calendar and channel manager. Great customer support. Cons Some aspects can be confusing. Lack of multiple currencies. Inability to record extra items sold on the invoice in a chronological order. (seems like a simple fix). Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "must have starter pack for small accommodation" May 26, 2025 5.0 Pros fast response support, issues get solved in matter of minutes not days. it supports my local ota platforms. Cons less functions on mobile app vs web app. had to open laptop more frequently for simple tasks you can rather use a mobile phone. Review Source R Reviewer Managing director Used the software for: Less than 1 year ### "Great product" April 23, 2025 4.0 World of difference for a small property. Extremely helpful. Pros Somewhat simple to use with fast feedback from both AI support - and a support team readily available after a few minutes. \[sensitive content hidden\] was a big help. Training sessions during set up were great. Cons A little annoying that the same updates need to be made in the channel manager and the front desk. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Simple and easy to use" May 19, 2021 4.0 After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2\* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us. Pros Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view Cons The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room) Review Source R Reviewer Owner, Manager, Operator Used the software for: 3-5 years ### "Customer service has declined considerably over time" August 6, 2024 2.0 I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time). Pros Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about. Cons Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Customer Service" May 20, 2025 5.0 Little hotelier is a great booking system, it has not got all the bells and whistle of some other systems but it is quite simple to use over all. The support or help required from a simple phone is exceptional ,they seem to have a lot of patience and experience in there knowledge of the app. Pros Very easy to use the front desk of the program, as a new comer to system i found it very negatable Cons Back end of system is a little hard to understand the steps required to add rooms and rates Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best Channel Manager" April 17, 2025 5.0 I'm working with LH already for many years and I'm always satisfied! Pros Little Hotelier is the easiest Channel Manager to work with. I am very satisfied with it and it saved me from being exhausted when we started our hotel business. I was handling all reservations manually, luckily I found LH so I could spend my valuable time to different things. Cons There's nothing that I dislike about LH, all is perfect! Review Source R Reviewer OTA Team Used the software for: Less than 1 year ### "Little Hotelier, Big Impact: A Small Name Packing Major Punch" June 12, 2025 5.0 I absolutely loved using Little Hotelier. As a beginner, I found it super easy to learn and navigate without feeling overwhelmed. The interface is clean, intuitive, and just makes sense. On top of that, the support team was incredibly helpful—always quick to respond and genuinely friendly. They made the whole experience smooth from the start. Honestly, it made running things feel way less stressful. Pros Easy to map, easy to navigate, easy to edit the rates and rate plans, and the best channel manager I've managed. Cons sometimes the support team ain't helpful, but the latest support had helped me instantly. I loved it. I just hope they're consistent. Review Source R Reviewer Director Used the software for: 3-5 years ### "Good Service offered" April 16, 2025 5.0 Pros The booking calendar is very good. Also the online service is efficient. The setup of the product is user frriendly. Cons Th invoicing system gives problems. One case in piont is that if a client cancels and an invoice was issued since client asked for during booking stages, this cant be cancelled. Review Source R Reviewer President Used the software for: 3-5 years ### "Little Hotelier Works Well" May 5, 2025 5.0 Provides me confidence and assurance to manage our bookings systems Pros Excellent platform that seemlessly links all my channels and ensures efficient bookings with little risk of double booked rooms. Backed by good service and support which has been great on the few occasions I have needed it. Cons At times too many pages across the various apps Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.