--- title: "Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Little Hotelier the right Reservations solution for you? Explore 231 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144307/Little-Hotelier/reviews/" page_type: "reviews" language: "en" --- Little Hotelier 4.1 (231) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Little Hotelier Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews AL Adrian L Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier.“ July 12, 2026 FM Fawaz M General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts.“ August 26, 2025 OW Owen W ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Our usually stable Little Hotelier platform experienced a login issue which they resolved.“ July 6, 2026 AL Adrian L Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Some glitches remain with sending confirmation emails etc“ July 12, 2026 AC Anna C Commercial AdvisorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient.“ April 14, 2025 mc mariami c directorIndividual & Family Services, Self-employedUsed the software for: Less than 6 months. “For very small guesthouses or B&Bs, the monthly fee feels a bit steep — especially if you're not getting a high volume of direct bookings yet.“ April 14, 2025 DG Daniel G OwnerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is straightforward, and once everything is configured correctly it works very well.“ July 7, 2026 AJ Adam J Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 231 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phanphop P. Founder Hospitality Used the software for: 6-12 months ### "A practical all-in-one system for small properties" July 19, 2026 5.0 A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. Pros Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. Cons Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. Review Source AL Adrian L. Managing Director Hospitality Used the software for: 1-2 years ### "Big help from Little Hotelier" July 12, 2026 5.0 Overall, leagues ahead of the last booking system we used. The cleanliness of the engine back office is excellent. Little foibles around automated communication could probably be cleared up if I simply took time to explain issues to support, however everyone is too busy in the season to do this. Would be great to have further functionality on the phone app but that's not a dealbreaker... Pros Very good customer support... and even the chatbot is exceptionally intelligent. Today, \[sensitive content hidden\] nailed an issue we were having with clear, well illustrated support. They really are good. The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier. Cons The phone app could have a little more functionality. Some glitches remain with sending confirmation emails etc Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Little Hotelier Best presentation to guests and good phone app Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) Bookinglayer was slow, basic and poor phone app Review Source AG Alessandra G. Hotel Manager Hospitality Used the software for: 1-2 years ### "I am not happy" May 8, 2025 3.0 The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. Pros I only like the fact that has an APP linked to it and that is relatively cheap. Cons I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. Alternatives considered [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Little Hotelier I thought it was easy and I liked the first impression in the presentation done by the seller (who then disappeared together with the lady who should have helped us installing all) Review Source Response from SiteMinder May 19, 2025 Hi Alessandra, We deeply apologise for the frustration and disappointment you've experienced. Thank you for bringing this to our attention. We hear and understand your concerns regarding your initial onboarding session and want to ensure you receive the support you need. To address this, a senior member of our onboarding team has reached out to you and scheduled a training session for you on Thursday 22/05/2025. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi IB Ingrida B. Director Hospitality Used the software for: 2+ years ### "Easy to use, value of money" July 3, 2026 5.0 It is easy to use. Easy to integrate with accounting system Xero. Secure website. Can build own website in the same system. Good customer support. Pros Can log in any device where I am, change, book, cancel bookings. Daily reports revenue and money flow. Cons More than one file of the same guest information. I would like to log guest name and retrieve all notes. Switched from [Real Front Desk](https://www.capterra.com/p/48229/AOS-Real-Front-Desk/) Could book, take payments from any device. Own website, Value of money. Review Source Response from SiteMinder July 9, 2026 Hi Ingrida, Thank you for such a detailed review! We're glad to hear you're enjoying the flexibility of accessing the system from any device, the Xero integration, and the ease of use overall — these are things we're really proud of. We also appreciate your feedback on the guest profile management. The ability to consolidate guest information and notes in one place is a great point, and we'll make sure this is passed on to our product team. Don't hesitate to reach out if there's anything we can help you with! Warm regards, Zidane D. SD Suzie D. Owner and Innkeeper Hospitality Used the software for: 1-2 years ### "Good Experience with Little Hotelier" June 6, 2025 5.0 My experience has been good. I do wish I could do more customization on the website without being a developer. Pros It's easy to use and I am able to get assistance when I need it. I like having the app on my phone so I can take care of business on the go. Cons I wish there was a housekeeping module in Little Hotelier. I am the owner and I also clean the rooms but I also have help at times. I would like to be able to keep track of each of our rooms and when they were cleaned, what still needs to be done, maintenance needed, etc. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Little Hotelier I did check others but I can't recall them. I have used OwnerRez in another job and it has more features that I needed. Review Source Response from SiteMinder June 15, 2025 Hi Suzie, Thank you for your feedback! We're glad to hear you find the platform easy to use and appreciate the convenience of the mobile app. We’ve noted your suggestions regarding a housekeeping module and additional website customisation options. Feedback like yours helps us identify areas for improvement, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. WN Wendy N. Director Hospitality Used the software for: Less than 6 months ### "Good customer service experience" May 28, 2025 4.0 Good service to get set up with online sessions to take you through the configuration. The pace of the sessions was very quick - ideally I would have liked a little more time to feel really confident about using the system. It did feel like the pace was driven by getting me live and starting to pay. Pros Like some of the additional functionality that you don't get from other PMS systems, esp the Guest Engagement features Customer service response for help has been excellent. Cons There are a few small but important things that I can't do that I used to be able to do in my old system. Such as setting viewing preferences for the calendar and being able to set a min age for children Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/)[Caterbook](https://www.capterra.com/p/190985/Caterbook-V5/) Reason for choosing Little Hotelier Additional functionality, especially Guest Engagement features Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) Cost driven decision initially. However, whilst Little Hotelier wasn't the cheapest, I chose it because of the functionality it offered Review Source Response from SiteMinder June 7, 2025 Hi Wendy, Thank you so much for your detailed feedback. We’re glad to hear you’ve enjoyed the Guest Engagement features and that our support team has been helpful along the way. We truly appreciate your input and we’ve taken note of this and will pass it along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane DG Daniel G. Owner Hospitality Used the software for: 1-2 years ### "Excellent hotel management system backed by outstanding support" July 7, 2026 5.0 We have been using Little Hotelier for several years to manage our hotel and distribute inventory across multiple OTAs. Overall, the system has been stable and dependable. During a recent reorganization of our Agoda rate plans I unintentionally created a complex mapping situation involving historical rate plans. The Little Hotelier support team spent considerable time investigating the issue with me, coordinated the technical details, reviewed XML logs and helped narrow down the root cause. Pros Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. The interface is straightforward, and once everything is configured correctly it works very well. Cons For day-to-day operation the system is straightforward, but advanced configuration changes require careful planning and a good understanding of how channel mappings work. Review Source Response from SiteMinder July 9, 2026 Hi Daniel, Thank you for such a thoughtful and detailed review! We're really glad to hear that Little Hotelier has been a stable and dependable system for managing your hotel and channel distribution over the years. We also appreciate you sharing the experience with the Agoda rate plan reorganisation — it's a great example of the kind of complex, behind-the-scenes work our support team genuinely enjoys digging into. We'll pass on your kind words to the team involved. Your feedback on advanced configuration is also well noted, and we'll make sure it's shared with the right teams. If you ever need a hand with anything, we're always happy to help! Warm regards, Zidane D. ND Nick D. Owner Hospitality Used the software for: 2+ years ### "Sad to think about leaving" July 8, 2026 5.0 Good but as an ex-IT consultant, I just feel that the product development that I have witnessed over the years has been pretty uninspiring to the point where just about every other provider has a richer feature set for similar cost. Pros Reliable, good channel manager, dont think we have had a double booking in 10 years. excellent customer support Cons Lack of integrations, and the big one, can only list our prices of the free Google Hotels listing by paying 16% via demand plus, unfortunately we are investing time and money into our website and social media to drive direct bookings and there is little point if we pay more for them than booking.com, I have no problem with the 3% for hotel ads, I could live with 7.5% for demand plus because of my loyalty to LH however at 16% this will almost certainly mean we will terminate a long and pretty happy relationship at the end of the season. Review Source DH David H. Manager Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] the Legend" July 5, 2026 5.0 My overall experience was very good. Everything was explained to me by \[sensitive content hidden\]. He seems to know the site very well Pros Customer Support. \[sensitive content hidden\] was very good. He knew exactly what he was doing. He was quick and helped me all the way Cons Nothing. Well I don't like talking to the robot. You eventually ask for to speak to an agent. So the AI is of no use to me. Review Source Response from SiteMinder July 9, 2026 Hi David, Thank you for the kind feedback! We're really pleased to hear our agent was knowledgeable, quick, and guided you through everything smoothly — we'll make sure he receives your compliments! We also appreciate your honest feedback regarding the AI assistant. We understand it's not for everyone, and your thoughts are valuable as we continue to improve the support experience. Feel free to get in touch anytime — we're always happy to connect you with our team directly. Warm regards, Zidane D. OW Owen W. Manager Hospitality Used the software for: 2+ years ### "Fantastic Little Hotelier Support" July 6, 2026 5.0 Pros Amazing client support from \[sensitive content hidden\]- Little hotelier. Our usually stable Little Hotelier platform experienced a login issue which they resolved. The Customer support allowed us to keep out hotel management program running smoothly. Cons The was not anything that we did not like about Little hotelier and the support that we recieved from Vibha. Review Source Response from SiteMinder July 9, 2026 Hi Owen, Thank you for the wonderful review! We're glad Vibha was able to get the login issue resolved quickly and keep your hotel operations running without disruption. We'll make sure she hears about this — it'll mean a lot to her! We're always here should you need anything at all. Warm regards, Zidane D. GG Gerry G. Sales Director Hospitality Used the software for: Less than 6 months ### "Little Hotelier and it's Big Help" April 17, 2025 5.0 So far LH is helping us to manage our OTA and OHW. Pros Customer Service is really accessible. \[sensitive content hidden\] the recent agent helped us in resolving all our concerns. She is a big help. Cons We have to book one by one for group bookings and can't do as one reservation only. Alternatives considered [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing Little Hotelier It has come with PMS and CM already. And it is easy to use. Review Source Response from SiteMinder April 22, 2025 Hi Gerry, Thank you for your feedback! We're glad to hear that our support team has been accessible and supportive. It’s great to hear that Little Hotelier is helping you manage your OTAs and operations effectively. We appreciate your input regarding group bookings and we’ve shared your feedback with our product team as we continue to look for ways to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi NP Nicole P. EA Hospitality Used the software for: Less than 6 months ### "8/10 for LH" May 1, 2025 4.0 Overall, it is really good. Our last system was big and complicated and more expensive, this is more user friendly Pros It is simple to use, support staff are generally really good to deal with and help with all our issues Cons There are some things that we can't do within LH that we wish we could do. A better option for Group Booking would be handy and the emails for Group Bookings would be ideal Switched from [Newbook](https://www.capterra.com/p/144942/NewBook/) They were complicated and you had to go into 10 sections to get to do or change one thing. Review Source Response from SiteMinder May 16, 2025 Hi Nicole, Thank you for your feedback! We’re happy to hear that you find the system simple to use and that our support team has been helpful in addressing your needs. We appreciate your input on group booking features and we’ll be sure to pass this along to the relevant team as we continue working to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AL Astrid L. Managing director Hospitality Used the software for: Less than 6 months ### "Great product" April 22, 2025 4.0 World of difference for a small property. Extremely helpful. Pros Somewhat simple to use with fast feedback from both AI support - and a support team readily available after a few minutes. \[sensitive content hidden\] was a big help. Training sessions during set up were great. Cons A little annoying that the same updates need to be made in the channel manager and the front desk. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Little Hotelier Recommended by a client. Also fast follow up from a team member after an expressed interest in using the product (signing up online for more information). Review Source DS David S. Owner, Manager, Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Customer service has declined considerably over time" August 3, 2024 2.0 I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time). Pros Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about. Cons Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Siteminder developed the Little Hotelier product and it was suitable for my needs. Review Source Response from SiteMinder August 7, 2024 Hi David Scotman, I’m really sorry to hear about these ongoing issues with our chat support. I believe our team has been in touch with you regarding your your experience with the system. If there's anything we can assist you with please email me directly at ereena.rosli@siteminder.com Regards, Ereena AA Angga A. Software Engineer Computer & Network Security Used the software for: 2+ years ### "Great Application, Great Supports!" June 11, 2025 5.0 Pros Price are cheap! Features are amazing! Supports are cool! Subscribed for 3 years and not disappointed. Cons nothing, i'll find out the cons before i write the real cons. for now, it just complicated menus and settings. Review Source Response from SiteMinder June 15, 2025 Hi Angga, Thank you for the feedback! We're thrilled to hear you're enjoying the features, pricing, and support — and we truly appreciate your long-term commitment. We’re always here to help if you need a hand navigating them. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane bB benjamin B. CEO Hospitality Used the software for: Less than 6 months ### "Outstanding Support from \[sensitive content hidden\] , Clear Guidance for a New Hotel Owner" May 28, 2025 5.0 I haven’t used everything yet so can’t speak to the cons, but so far it seems good to use. \[sensitive content hidden\] was super helpful and clear, made the onboarding process easy. As a new site, I’d definitely enjoy a lower subscription fee, but overall, great first impression. Pros I called to get some information as I’ve recently purchased a hotel that uses Little Hotelier. \[sensitive content hidden\] was extremely helpful and a pleasure to deal with, she answered all my questions clearly and confidently. I left the call with a much better understanding and really appreciated both her support and the system provided by Little Hotelier. Cons i cant thin of anything yet, but i will let you know is something dose come up sofart it seame good to ues Review Source Response from SiteMinder June 7, 2025 Hi Benjamin, Thank you for taking the time to share your feedback! We’re pleased to hear that Priya made a great first impression and was able to support you with clear and confident guidance. We’ll be sure to pass on your kind words to her. We’re excited to be part of your journey and appreciate your suggestion regarding pricing. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane CG Cristy G. Business Owner Hospitality Used the software for: 1-2 years ### "Little Hotellier at it's finest!" April 23, 2025 5.0 100% super nice experience. I would be happy to recommend this to all my friends who needing a channel manager. Pros \[sensitive content hidden\] is the best! She was very patient and didn't give up on me. I was able to solve the problem logging in and setting up Google authenticator! Thank you so much for a great customer care. Cons None. Little hotelier is the best channel manager. I can't find any problems. If I do, their customer care is available anytime. Review Source Response from SiteMinder April 30, 2025 Hi Cristy, Thank you for your feedback! We're thrilled to hear that you had such a positive experience with Alyssa. It's wonderful to know you were able to get everything sorted with Google Authenticator and that you’re enjoying the platform. We’re so grateful for your recommendation. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi IF Ivan F. OTA Team Hospitality Used the software for: Less than 6 months ### "Little Hotelier, Big Impact: A Small Name Packing Major Punch" June 11, 2025 5.0 I absolutely loved using Little Hotelier. As a beginner, I found it super easy to learn and navigate without feeling overwhelmed. The interface is clean, intuitive, and just makes sense. On top of that, the support team was incredibly helpful—always quick to respond and genuinely friendly. They made the whole experience smooth from the start. Honestly, it made running things feel way less stressful. Pros Easy to map, easy to navigate, easy to edit the rates and rate plans, and the best channel manager I've managed. Cons sometimes the support team ain't helpful, but the latest support had helped me instantly. I loved it. I just hope they're consistent. Review Source Response from SiteMinder June 15, 2025 Hi Ivan, Thank you for your feedback! We're glad to hear that you've found Little Hotelier easy to use and helpful as a beginner. It's great that your recent support experience was a positive one—we’ll definitely pass your comments along to the team. We hear you on consistency and truly appreciate your honesty. We’re always working to ensure every support experience meets the standard you deserve. If there’s anything more we can assist you with, please don’t hesitate to reach out. AS Amanda S. Office Manager Hospitality Used the software for: 1-2 years ### "Works well and secure" April 21, 2025 5.0 Rarely have issues but when we do they are quick to resolve. Easy to use and reasonably priced Pros The very helpful AL on the webchat who got my problem solved easily when I needed to sort out my 2FA reset. Cons The chat said there was a 2 min wait and I had to wait 16 mins. It was fine as I was doing other things but if it had been urgent I might have been irked. Review Source Response from SiteMinder April 22, 2025 Hi Amanda, Thank you for your feedback! We're pleased to hear that your issue was resolved smoothly and AL was helpful during your 2FA reset. It’s also great to know you find the platform easy to use and good value. We appreciate your note about the wait time on chat. I've passed your feedback to the team as we continue working to improve response times. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi BH Boby H. General Manager Hospitality Used the software for: 1-2 years ### "Good job LittleHotelier" April 22, 2025 5.0 All good with all of their features and they are so helpful for me to manage my property Pros The reliability from this product is outstanding! Including the customer services. Cons It is so well equipped, sometimes you got overwhelmed by all of the features Review Source Response from SiteMinder April 30, 2025 Hi Boby, Thank you for your feedback! We're delighted to hear that you find Little Hotelier reliable and that our Customer Service team has been supportive along the way. If there’s anything more we can do to support you, please don’t hesitate to reach out. Warm regards, Zidane Dosh AS Andy S. Site Manager Hospitality Used the software for: 2+ years ### "Change to Booking Engine NOT user -friendly" November 21, 2024 1.0 Customer/client service is non-existent . Pros It was good for the past 10 years but things have changed. Cons Have been with Little Hotelier for over 10 years and have been happy with the product, but out of the blue, they have changed the front face of the Booking Engine, which the guests use. It has made it very difficult for the guest to see which accommodation unit is available and when this is important for small/Little businesses as each product you offer is often different and return guests especially like to stay in their favourite. All Little Hotelier is doing is moving all Little Hotelier clients over to the Siteminder Booking engine which is designed for large operators with style accommodation. Review Source Response from SiteMinder December 3, 2024 Hi Andy, Thank you for your feedback! The new booking engine comes with enhanced features to improve your experience. We’ve informed all affected customers about this change, but we’d love the opportunity to walk you through the new system and ensure everything is set up to your satisfaction. Please feel free to reach out via our chat support, and one of our agents will assist you. Alternatively, you can email me directly at zidane.doshi@siteminder.com, and I’ll escalate your details to our highest level of support. Warmest, Zidane sB stefano B. owner Hospitality Used the software for: 2+ years ### "excellent but with major gigantic faults" May 11, 2021 3.0 very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business. Pros user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but Cons gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it. Reason for choosing Little Hotelier clear vision and push and drop management of calendar Review Source Response from SiteMinder May 18, 2021 Hi Stefano, Thank you so much for sharing your feedback. It's great to hear that you find Little Hotelier excellent with a user-friendly interface, and are enjoying our huge range of connections and app integrations. With regards the problems you are having with payments, there is no way for the system to be able to track status of a payment unless connected to a gateway so if you are manually taking cash or credit card payments we do not have the data from the merchant to validate success/failure of payments. Our team is continuously working to improve our products and offer a seamless experience for our customers and we will take your comments on the calendar and an add-on for bistro and drinks into consideration. Thank you very much for the feedback. We loved hearing your thoughts and our team are reading this for insight! Warmest, Jessica HAM Hi Angela M. Owner Hospitality Used the software for: 1-2 years ### "Go to another platform if you want a good system " July 11, 2024 2.0 Horrible - zero training, We just upgraded to guest joy with zero training and trying to get senior staff support is why we are give reviews in the hope someone helps. Pros The sales team are great at selling you a whole pile of wonderful.. but they don’t deliver.. the onboarding is a nightmare and 2 years in we keen getting issues. Cons The lack of onboarding no accountability and zero account service Reason for choosing Little Hotelier As the sales team seemed helpful Review Source Response from SiteMinder July 22, 2024 Hi Angela, Thank you for your feedback. We're sorry to hear about the challenges you've faced and would like to learn more about your experience. Please get in touch with us directly at ereena.rosli@siteminder.com so we can address your concerns promptly. We appreciate your patience and look forward to hearing from you. PB Pawel B. Director Hospitality Used the software for: 6-12 months ### "Good software for small to medium AIRBnBs using phone to manage property." June 4, 2022 3.0 Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS. Pros Phone App - It’s best the best what LittleHotellier offers. Cons Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options Switched from [Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.com/p/135751/eZee-Absolute/) Poor customer service. Review Source Response from SiteMinder July 14, 2022 Hello Pawel Thanks a lot for taking the time to rate and comment. It's great to hear that you've found Little Hotelier to be a useful and trustworthy tool in running your business. As a team, we value your input and will use it to better serve our Hotelier partners and enhance your overall stay. If you can email me your details here ereena.rosli@siteminder.com or if it's possible that someone on our support staff can help you out, or at least relay your comments for consideration. Our chat support is open around the clock, seven days a week, and our professionals are always happy to help. Kind Regards Ereena TN Tom N. V.P. Operations Hospitality Used the software for: 2+ years ### "Difficult set-up-Good value after that" May 14, 2021 4.0 Initially it was horrible and we began looking for alternatives. Over the past 18 months we have come to rely on it as a foundational part of our success. Pros LH covers 90% of the tasks we need to complete in an effort to run the hotel. It is stable and reliable. It is very affordable. Cons Set-up was not intuitive and initially customer service support ineffective. Subsequent to launch we found the development team does not talk to the sales/customer support team so developers roll out beta versions of enhancements before the bugs are worked out and without telling customers of the changes. Initially I found the customer support team poorly trained with limited communication skills. I sensed they were also frustrated with their inability to satisfy customer needs. in the past 18 months I have not had to lean on customer service as frequently and when I do, the service is good. Reason for choosing Little Hotelier Cost. Review Source Response from SiteMinder May 21, 2021 Hi Tom, Thank you so much for sharing your feedback with us. We're really glad you're finding Little Hotelier as good value, stable and reliable. We continue to work on improving the products for customers like you. We appreciate your feedback about the onboarding process and you will be relieved to know we have made some big strides in streamlining and simplifying this process recently, however I am sorry to hear this wan't a great experience for you when you set up 2 years ago. Likewise, we have improved the communication between our development and support teams which I hope you are noticing now. Thank you so much for your continued partnership with Little Hotelier, Tom. We appreciate your patience and support, and if there is anything else we can do to help please reach out to our support team. Warm regards, Jessi Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.