--- title: "Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Little Hotelier the right Reservations solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144307/Little-Hotelier/reviews/" page_type: "reviews" language: "en" --- Little Hotelier 4.1 (236) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Little Hotelier Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews AL Adrian L Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier.“ July 12, 2026 AL Adrian L Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Some glitches remain with sending confirmation emails etc“ July 12, 2026 OW Owen W ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Our usually stable Little Hotelier platform experienced a login issue which they resolved.“ July 6, 2026 FM Fawaz M General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts.“ August 26, 2025 AC Anna C Commercial AdvisorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient.“ April 14, 2025 mc mariami c directorIndividual & Family Services, Self-employedUsed the software for: Less than 6 months. “For very small guesthouses or B&Bs, the monthly fee feels a bit steep — especially if you're not getting a high volume of direct bookings yet.“ April 14, 2025 DG Daniel G OwnerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is straightforward, and once everything is configured correctly it works very well.“ July 7, 2026 AJ Adam J Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phanphop P. Founder Hospitality Used the software for: 6-12 months ### "A practical all-in-one system for small properties" July 19, 2026 5.0 A practical system for managing a small property. It covers the essential daily tasks well, and the support team is helpful when issues arise. Pros Simple to use and convenient for managing reservations, availability, rates, and multiple booking channels in one place. Cons Some features, reports, and account settings could be more flexible, intuitive, and easier to navigate. Review Source AL Adrian L. Managing Director Hospitality Used the software for: 1-2 years ### "Big help from Little Hotelier" July 12, 2026 5.0 Overall, leagues ahead of the last booking system we used. The cleanliness of the engine back office is excellent. Little foibles around automated communication could probably be cleared up if I simply took time to explain issues to support, however everyone is too busy in the season to do this. Would be great to have further functionality on the phone app but that's not a dealbreaker... Pros Very good customer support... and even the chatbot is exceptionally intelligent. Today, \[sensitive content hidden\] nailed an issue we were having with clear, well illustrated support. They really are good. The overall service is clean and while it could be a little more simple, its well explained when you hit a barrier. Cons The phone app could have a little more functionality. Some glitches remain with sending confirmation emails etc Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Little Hotelier Best presentation to guests and good phone app Switched from [Bookinglayer](https://www.capterra.com/p/133291/Bookinglayer/) Bookinglayer was slow, basic and poor phone app Review Source DG Dean G. Operations Manager Hospitality Used the software for: 2+ years ### "Misbilling and repeated false promises, include fake confirmations, of refunds" August 6, 2026 1.0 After years of using LH, which served our basic needs (we had little to no support requests), the worst I've expeinced in the hotel/vacation rental software business - and we have numerous tech stacks in different markets. I don't know if the team has hollowed out and SiteMinder is no longer investing anything into LH, but it is just bad. I would strongly reconsider any decision to use them. The issues started on renewal, when a sales manager agreed to send back a better proposal when we spoke a week prior to the auto renewal. I told him that I would not renew at the existing rate, and to turn off my auto-renewal, which he confirmed. I thankfully took detailed notes of the call and identifying info. I never heard back from him and my numerous calls and emails went unanswered. I then received and auomated email that the subscription was autorenewed. I then called it in and spoke to \[sensitive content hidden\] , Senior Customer Success Advisor. She reviewed the info and agreed that the past rep did not action what was agreed to. She provided the new rate and assured me that the refund would be processed and that my account was removed from auto renewal. It has now been 2 months, and we still have not received the received and \[sensitive content hidden\] has not replied to a 6 weeks of requests for updates. We received 2 emails from general support with "confirmations" it was processed, only to now hear it could not be processed at all due to "internal issues". We will now have no choice but to involve our bank, or send a demand letter. I can no longer believe that this is simply administrative error; it's hard to belive there are companies that still exist with this model of overcharging, promising refunds to keep a customer (even providing an updated contract with the refund amount) and then never promising it or responding. Support Case: \[sensitive content hidden\] Pros Served the basic needs of a small property. However given the unresponsive support team, this is not the cost effective option I would recommend Cons Customer support ghosts you, leaves you to bots and overseas staff with no context so you can start from scratch. This was most frsutrating when there was misbilling and repeated false promises, include fake confirmations, of a refund to make us whole. LH has still not reversed the overcharge and it's been 2 months. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Little Hotelier Only becuase I was already with them. In hindsight, switching was the better route. Review Source Response from SiteMinder August 18, 2026 Hi Dean, We sincerely apologise for the frustration this has caused, this is not the standard we hold ourselves to. We're pleased to confirm that our team has already been in touch and the refund has been processed on our end. We're continuing to follow up directly to ensure everything is fully sorted for you. Don't hesitate to get in touch if there's anything else we can help with. Warm regards, Zidane D. IB Ingrida B. Director Hospitality Used the software for: 2+ years ### "Easy to use, value of money" July 3, 2026 5.0 It is easy to use. Easy to integrate with accounting system Xero. Secure website. Can build own website in the same system. Good customer support. Pros Can log in any device where I am, change, book, cancel bookings. Daily reports revenue and money flow. Cons More than one file of the same guest information. I would like to log guest name and retrieve all notes. Switched from [Real Front Desk](https://www.capterra.com/p/48229/AOS-Real-Front-Desk/) Could book, take payments from any device. Own website, Value of money. Review Source Response from SiteMinder July 9, 2026 Hi Ingrida, Thank you for such a detailed review! We're glad to hear you're enjoying the flexibility of accessing the system from any device, the Xero integration, and the ease of use overall — these are things we're really proud of. We also appreciate your feedback on the guest profile management. The ability to consolidate guest information and notes in one place is a great point, and we'll make sure this is passed on to our product team. Don't hesitate to reach out if there's anything we can help you with! Warm regards, Zidane D. SD Suzie D. Owner and Innkeeper Hospitality Used the software for: 1-2 years ### "Good Experience with Little Hotelier" June 6, 2025 5.0 My experience has been good. I do wish I could do more customization on the website without being a developer. Pros It's easy to use and I am able to get assistance when I need it. I like having the app on my phone so I can take care of business on the go. Cons I wish there was a housekeeping module in Little Hotelier. I am the owner and I also clean the rooms but I also have help at times. I would like to be able to keep track of each of our rooms and when they were cleaned, what still needs to be done, maintenance needed, etc. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Little Hotelier I did check others but I can't recall them. I have used OwnerRez in another job and it has more features that I needed. Review Source Response from SiteMinder June 15, 2025 Hi Suzie, Thank you for your feedback! We're glad to hear you find the platform easy to use and appreciate the convenience of the mobile app. We’ve noted your suggestions regarding a housekeeping module and additional website customisation options. Feedback like yours helps us identify areas for improvement, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. WN Wendy N. Director Hospitality Used the software for: Less than 6 months ### "Good customer service experience" May 28, 2025 4.0 Good service to get set up with online sessions to take you through the configuration. The pace of the sessions was very quick - ideally I would have liked a little more time to feel really confident about using the system. It did feel like the pace was driven by getting me live and starting to pay. Pros Like some of the additional functionality that you don't get from other PMS systems, esp the Guest Engagement features Customer service response for help has been excellent. Cons There are a few small but important things that I can't do that I used to be able to do in my old system. Such as setting viewing preferences for the calendar and being able to set a min age for children Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/)[Caterbook](https://www.capterra.com/p/190985/Caterbook-V5/) Reason for choosing Little Hotelier Additional functionality, especially Guest Engagement features Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) Cost driven decision initially. However, whilst Little Hotelier wasn't the cheapest, I chose it because of the functionality it offered Review Source Response from SiteMinder June 7, 2025 Hi Wendy, Thank you so much for your detailed feedback. We’re glad to hear you’ve enjoyed the Guest Engagement features and that our support team has been helpful along the way. We truly appreciate your input and we’ve taken note of this and will pass it along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane EC Estelle C. Head of Finance Hospitality Used the software for: 1-2 years ### "Boutique hotel experience" July 27, 2026 4.0 Pros The product is easy to use overall and a lot of channels can be connected easily. The chat support is also good. Cons The reports and syncing to accounting software can be improved. The reports don't always provide all the information needed. It takes a lot of time to manually import invoice information to Xero instead of having it sync automatically. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Management found Little Hotelier easier to use Review Source LA Linda A. Owner operator Recreational Facilities and Services Used the software for: Less than 6 months ### "Euleilah Retreat, Baffle Creek" August 11, 2026 4.0 They have been very helpful and very prompt. And gave clear instructions, which is great for a newby Pros I have been using the interactive message link over the past several days for assistance on setting up my booking system. Today's person was \[sensitive content hidden\], she was wonderful in helping as have all of the customer support team. I couldn't do it without them! Cons I don't know yet as I'm only new. Oh maybe a test page to practice and not live page. Other than that they have answered all my questions Review Source Response from SiteMinder August 31, 2026 Hi Linda, Thank you so much for sharing this! We're thrilled to hear that our support team has been helpful, prompt, and clear every step of the way as you get started. Welcome to Little Hotelier! We also appreciate the suggestion about a practice page. It's a great idea and we'll make sure it gets passed along to the right team. In the meantime, don't hesitate to reach out if there's anything else we can help you with! Warm regards, Zidane D. VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Excellent PMS for a small inn" July 28, 2026 5.0 Pros Excellent customer support. Speedy and very helpful from the chat function on the website. Their "help" materials are handy too. Cons More capabilities from the mobile app would be nice and a glossery of terms would be helpful in understanding all the settings. Review Source CC Cynthia C. Ops Director Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] Helped me with My Query" August 20, 2026 5.0 Great. Good experience being helped by \[sensitive content hidden\] on the chat and my issue was solved. \[sensitive content hidden\] was fast and efficient. Pros Simple to use, very user friendly and it makes training easy and fast. Guests always like the platform too. Cons No integration with Food and Beverage, so we are unable to post meals to the bedrooms, which is a problem. Review Source Response from SiteMinder August 31, 2026 Hi Cynthia, Thank you for the kind words! We're glad to hear that the platform has been easy to use for both your team and your guests. We appreciate you raising the Food and Beverage integration point. We understand how important that is to your operations, and we'll make sure this is passed along to the right team. Don't hesitate to reach out if there's anything we can help you with! Warm regards, Zidane D. VR Vicki R. Owner Hospitality Used the software for: Less than 6 months ### "Good Customer Support" April 23, 2025 5.0 So far so good, still a learner and very new - but have no complaints. As long as I get good support I am happy. Pros \[sensitive content hidden\] was really helpful to me today and explained things in a way I understood and now have managed to correct my mistakes. Cons At the moment NOTHING is wrong - I hope I feel like that when I am a. more experienced user. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Poor support and always going wrong there end. Review Source Response from SiteMinder April 30, 2025 Hi Vicki, Thank you for the lovely feedback! We're pleased to hear that Ravi was able to support you clearly and help you resolve the issue. It's great to know your experience has been positive so far. We’re here to support you every step of the way, and if there’s anything you need as you become more familiar with the platform, please don’t hesitate to reach out. Warm regards, Zidane Doshi TL Tiffany L. Assistant Accountant Hospitality Used the software for: Less than 6 months ### "Customer services were great" May 29, 2025 5.0 Pros Customer Services is great, very helpful and get to you really quick. Platform is simple and easy to use. Cons Reports take time to download and export. Some reports can't give you what you need. Filters can be improved. Switched from [Mews](https://www.capterra.com/p/145487/Mews-Commander/) For more accurate reports and easier use of platform. Review Source Response from SiteMinder June 7, 2025 Hi Tiffany, Thank you for your feedback! We're thrilled to hear that you’ve had a great experience with our customer service and found the platform easy to use. We appreciate your feedback regarding reports and filters. We’ve taken note of this and will pass it along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane kW konstantyn W. Owner Food & Beverages Used the software for: Less than 6 months ### "new user discovers site minder features" May 20, 2025 5.0 Pros ive talked to some nice people, the assistance has been fast and friendly, customer service is at the heart of a service provider Cons so far so good, a few glitches here and there but minor. the system is a bit complicated to get used to but when comparing it to others there seem to be more use cases Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) better value and more features provided also the service Review Source Response from SiteMinder May 29, 2025 Hi Konstantyn, Thank you so much for your feedback! We're glad to hear you've had positive interactions with our team — fast and friendly support is something we truly strive for. If you ever need guidance navigating the system, our 24/7 live chat support is just a click away. we’re always here to guide you. Warm regards, Zidane DS David S. Owner, Manager, Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Customer service has declined considerably over time" August 3, 2024 2.0 I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time). Pros Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about. Cons Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Siteminder developed the Little Hotelier product and it was suitable for my needs. Review Source Response from SiteMinder August 7, 2024 Hi David Scotman, I’m really sorry to hear about these ongoing issues with our chat support. I believe our team has been in touch with you regarding your your experience with the system. If there's anything we can assist you with please email me directly at ereena.rosli@siteminder.com Regards, Ereena AW Ann W. Director Hospitality Used the software for: 2+ years ### "100% would recommend" May 1, 2025 5.0 I've always had a good experience from the beginning, and customer service is quick and efficient Pros It's affordable and easy to use for my small business Cons guests don't really like the booking system on their side, they find it confusing Review Source Response from SiteMinder May 16, 2025 Hi Ann, Thank you for your feedback! We’re glad to hear that the platform has been affordable and easy to use for your business, and it’s great to know you’ve consistently had a positive experience with our customer service. We appreciate your note regarding the guest booking experience and we’ve shared this with our team as we continue to improve the platform. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AA Angga A. Software Engineer Computer & Network Security Used the software for: 2+ years ### "Great Application, Great Supports!" June 11, 2025 5.0 Pros Price are cheap! Features are amazing! Supports are cool! Subscribed for 3 years and not disappointed. Cons nothing, i'll find out the cons before i write the real cons. for now, it just complicated menus and settings. Review Source Response from SiteMinder June 15, 2025 Hi Angga, Thank you for the feedback! We're thrilled to hear you're enjoying the features, pricing, and support — and we truly appreciate your long-term commitment. We’re always here to help if you need a hand navigating them. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane bB benjamin B. CEO Hospitality Used the software for: Less than 6 months ### "Outstanding Support from \[sensitive content hidden\] , Clear Guidance for a New Hotel Owner" May 28, 2025 5.0 I haven’t used everything yet so can’t speak to the cons, but so far it seems good to use. \[sensitive content hidden\] was super helpful and clear, made the onboarding process easy. As a new site, I’d definitely enjoy a lower subscription fee, but overall, great first impression. Pros I called to get some information as I’ve recently purchased a hotel that uses Little Hotelier. \[sensitive content hidden\] was extremely helpful and a pleasure to deal with, she answered all my questions clearly and confidently. I left the call with a much better understanding and really appreciated both her support and the system provided by Little Hotelier. Cons i cant thin of anything yet, but i will let you know is something dose come up sofart it seame good to ues Review Source Response from SiteMinder June 7, 2025 Hi Benjamin, Thank you for taking the time to share your feedback! We’re pleased to hear that Priya made a great first impression and was able to support you with clear and confident guidance. We’ll be sure to pass on your kind words to her. We’re excited to be part of your journey and appreciate your suggestion regarding pricing. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane MA Marco A. Director Hospitality Used the software for: 2+ years ### "Good Service offered" April 15, 2025 5.0 Pros The booking calendar is very good. Also the online service is efficient. The setup of the product is user frriendly. Cons Th invoicing system gives problems. One case in piont is that if a client cancels and an invoice was issued since client asked for during booking stages, this cant be cancelled. Review Source Response from SiteMinder April 22, 2025 Hi Marco, Thank you for your feedback! We're happy to hear that you're finding the booking calendar useful, the product setup user-friendly, and the online service efficient. We appreciate your comments regarding the invoicing system. I’ve shared this with our product team as we continue to explore ways to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi MB Manfred B. GM Hospitality Used the software for: 1-2 years ### "Fast reaction" May 15, 2025 5.0 Pros The agent reacted fast and solved my issue. Cons Actually so far I like everything and have no problems. Review Source Response from SiteMinder May 21, 2025 Hi Manfred, Thank you for the feedback! We're pleased to hear that our agent was quick to respond and able to resolve your issue efficiently. It's wonderful to know that everything has been working well for you so far. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane PG Peter G. President Sports Used the software for: 2+ years ### "Little Hotelier Works Well" May 4, 2025 5.0 Provides me confidence and assurance to manage our bookings systems Pros Excellent platform that seemlessly links all my channels and ensures efficient bookings with little risk of double booked rooms. Backed by good service and support which has been great on the few occasions I have needed it. Cons At times too many pages across the various apps Review Source Response from SiteMinder May 16, 2025 Hi Peter, Thank you for the feedback! We're glad to hear the platform has helped you manage your channels efficiently and minimise double bookings. It's also great to know our support team has been helpful whenever needed. We appreciate your note on the number of pages across the apps and will pass this along to the team as we continue improving the experience. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AS Amanda S. Office Manager Hospitality Used the software for: 1-2 years ### "Works well and secure" April 21, 2025 5.0 Rarely have issues but when we do they are quick to resolve. Easy to use and reasonably priced Pros The very helpful AL on the webchat who got my problem solved easily when I needed to sort out my 2FA reset. Cons The chat said there was a 2 min wait and I had to wait 16 mins. It was fine as I was doing other things but if it had been urgent I might have been irked. Review Source Response from SiteMinder April 22, 2025 Hi Amanda, Thank you for your feedback! We're pleased to hear that your issue was resolved smoothly and AL was helpful during your 2FA reset. It’s also great to know you find the platform easy to use and good value. We appreciate your note about the wait time on chat. I've passed your feedback to the team as we continue working to improve response times. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi LT Laszlo T. General Manager Hospitality Used the software for: 6-12 months ### "Helpfull Staff" April 23, 2025 5.0 Great and fully understand every aspect I have asked for. Very knowledgeable Pros \[sensitive content hidden\] was helpful and very supporting with all my questions. Cons There was nothing to no t like about \[sensitive content hidden\] help. Very helpful and knowledgeable. Review Source AS Andy S. Site Manager Hospitality Used the software for: 2+ years ### "Change to Booking Engine NOT user -friendly" November 21, 2024 1.0 Customer/client service is non-existent . Pros It was good for the past 10 years but things have changed. Cons Have been with Little Hotelier for over 10 years and have been happy with the product, but out of the blue, they have changed the front face of the Booking Engine, which the guests use. It has made it very difficult for the guest to see which accommodation unit is available and when this is important for small/Little businesses as each product you offer is often different and return guests especially like to stay in their favourite. All Little Hotelier is doing is moving all Little Hotelier clients over to the Siteminder Booking engine which is designed for large operators with style accommodation. Review Source Response from SiteMinder December 3, 2024 Hi Andy, Thank you for your feedback! The new booking engine comes with enhanced features to improve your experience. We’ve informed all affected customers about this change, but we’d love the opportunity to walk you through the new system and ensure everything is set up to your satisfaction. Please feel free to reach out via our chat support, and one of our agents will assist you. Alternatively, you can email me directly at zidane.doshi@siteminder.com, and I’ll escalate your details to our highest level of support. Warmest, Zidane sB stefano B. owner Hospitality Used the software for: 2+ years ### "excellent but with major gigantic faults" May 11, 2021 3.0 very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business. Pros user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but Cons gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it. Reason for choosing Little Hotelier clear vision and push and drop management of calendar Review Source Response from SiteMinder May 18, 2021 Hi Stefano, Thank you so much for sharing your feedback. It's great to hear that you find Little Hotelier excellent with a user-friendly interface, and are enjoying our huge range of connections and app integrations. With regards the problems you are having with payments, there is no way for the system to be able to track status of a payment unless connected to a gateway so if you are manually taking cash or credit card payments we do not have the data from the merchant to validate success/failure of payments. Our team is continuously working to improve our products and offer a seamless experience for our customers and we will take your comments on the calendar and an add-on for bistro and drinks into consideration. Thank you very much for the feedback. We loved hearing your thoughts and our team are reading this for insight! Warmest, Jessica JB Jim B. Owner Hospitality Used the software for: 1-2 years ### "Underdeveloped" January 10, 2022 2.0 Online and phone support people know less about the software than me, a user of it. Pros Staff that don't understand computers in general can still muddle through Cons Can't merge customers, so the same staff that doesn't understand software make duplicates all the time If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc... Doesn't integrate with quickbooks or anything else No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple Reason for choosing Little Hotelier We bought the hotel \[SENSITIVE CONTENT\]. I can't wrap my head around why they chose something with almost 0 thought put into its development Review Source Response from SiteMinder February 3, 2022 Hi there, Thank you for leaving us a review. We are sorry to hear about your experience and want to come to a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience and better control over your day to day, plus more time to delight your guests. I have emailed you directly with my email address for you to provide me with the best details to contact you and one of our team will be in contact asap to support you. Thank you Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.