# Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Little Hotelier the right Reservations solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144307/Little-Hotelier/reviews --- Little Hotelier 4 (220) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Little Hotelier Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews Intuitive and simple operation 86% positive reviews out of 51 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and a clear, accessible interface. Booking management limitations 50% negative reviews out of 54 Most reviewers indicate booking room functionality is restrictive, mentioning inflexible reservations, double bookings, and difficult calendar management. Anne A Owner operator, 2 - 10 employees. "Today the room closure function doesn't work." Slow and laggy performance 83% negative reviews out of 24 Most reviewers report performance and speed issues, citing frequent lag, slow loading, and time-consuming system refreshes. Kerry K Owner, 2 - 10 employees. "It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3 things. " ## Showing most helpful reviews Showing 1-25 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve D. Owner Hospitality Used the software for: 2+ years ### "Awesome software for a micro operation." February 23, 2022 5.0 It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer. Pros Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time. Cons Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better! Review Source Response from SiteMinder July 14, 2022 Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena SD Suzie D. Owner and Innkeeper Hospitality Used the software for: 1-2 years ### "Good Experience with Little Hotelier" June 6, 2025 5.0 My experience has been good. I do wish I could do more customization on the website without being a developer. Pros It's easy to use and I am able to get assistance when I need it. I like having the app on my phone so I can take care of business on the go. Cons I wish there was a housekeeping module in Little Hotelier. I am the owner and I also clean the rooms but I also have help at times. I would like to be able to keep track of each of our rooms and when they were cleaned, what still needs to be done, maintenance needed, etc. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Little Hotelier I did check others but I can't recall them. I have used OwnerRez in another job and it has more features that I needed. Review Source Response from SiteMinder June 15, 2025 Hi Suzie, Thank you for your feedback! We're glad to hear you find the platform easy to use and appreciate the convenience of the mobile app. We’ve noted your suggestions regarding a housekeeping module and additional website customisation options. Feedback like yours helps us identify areas for improvement, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. AG Alessandra G. Hotel Manager Hospitality Used the software for: 1-2 years ### "I am not happy" May 8, 2025 3.0 The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. Pros I only like the fact that has an APP linked to it and that is relatively cheap. Cons I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. Alternatives considered [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Little Hotelier I thought it was easy and I liked the first impression in the presentation done by the seller (who then disappeared together with the lady who should have helped us installing all) Review Source Response from SiteMinder May 19, 2025 Hi Alessandra, We deeply apologise for the frustration and disappointment you've experienced. Thank you for bringing this to our attention. We hear and understand your concerns regarding your initial onboarding session and want to ensure you receive the support you need. To address this, a senior member of our onboarding team has reached out to you and scheduled a training session for you on Thursday 22/05/2025. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi WN Wendy N. Director Hospitality Used the software for: Less than 6 months ### "Good customer service experience" May 28, 2025 4.0 Good service to get set up with online sessions to take you through the configuration. The pace of the sessions was very quick - ideally I would have liked a little more time to feel really confident about using the system. It did feel like the pace was driven by getting me live and starting to pay. Pros Like some of the additional functionality that you don't get from other PMS systems, esp the Guest Engagement features Customer service response for help has been excellent. Cons There are a few small but important things that I can't do that I used to be able to do in my old system. Such as setting viewing preferences for the calendar and being able to set a min age for children Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/)[Caterbook](https://www.capterra.com/p/190985/Caterbook-V5/) Reason for choosing Little Hotelier Additional functionality, especially Guest Engagement features Switched from [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) Cost driven decision initially. However, whilst Little Hotelier wasn't the cheapest, I chose it because of the functionality it offered Review Source Response from SiteMinder June 7, 2025 Hi Wendy, Thank you so much for your detailed feedback. We’re glad to hear you’ve enjoyed the Guest Engagement features and that our support team has been helpful along the way. We truly appreciate your input and we’ve taken note of this and will pass it along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AC Anna C. Commercial Advisor Hospitality Used the software for: 2+ years ### "Great experience with \[sensitive content hidden\] " April 14, 2025 5.0 My experience with Little Hotelier has been positive overall. While I faced challenges understanding why my rates weren’t displaying correctly on Booking.com, the support—especially from \[sensitive content hidden\]—was excellent. Once the issue was resolved, the platform proved efficient for managing availability and rates across channels. Pros What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient. She guided me step by step until the issue was resolved. I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. Cons The platform is not always intuitive, especially when troubleshooting rate issues. It took me a while to understand where the problem was and how it was affecting my Booking.com listings. Without \[sensitive content hidden\]’s help, I wouldn’t have been able to resolve it on my own. Some features could benefit from clearer explanations or built-in guidance. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Little Hotelier I compared it with Cloudbeds and chose Little Hotelier because it felt more intuitive, was specifically designed for small properties, and offered strong OTA connectivity with responsive support. Review Source SM Stuart M. Owner and operator Hospitality Used the software for: 2+ years ### "Random thoughts after five years of use" May 8, 2025 4.0 I usually enjoy it, and find it efficient. There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example! Pros Having clear visibility of the booking calendar. Immediate processing of direct bookings as they are made. Ease of creating and maintaining our website, and of converting bookings from visitors to this website. Helpful humans on the chat screens. Cons There are some screens and data fields in some of the applications which do not actually work or flow into others. This means I have to find the "real" way to change room rates, etc. I also find the bot unhelpful. It suggests a number of ways of doing things (eg, tonight, it gave a list of options for why the way it suggested changing MFA was leading me to an error screen rather than allowing the MFA change. I followed each of these many options, including clearing the history cache, changing passwords, moving to a different secure network, etc before asking for a human - and then I was able to change the MFA within a few minutes). The app continues to have some operational issues, making it less useful than it could be and should be. If it worked and I trusted it, I would use it in preference to the desktop version. Setup of the "Extra Items" section seems to assume these items are large, so does not easily allow for the sale of smaller items such as gift cards, postcards and other products that might usually not be sold for whole dollar figures. Removal of the option not to charge GST in this section was not useful. Alternatives considered [Medicare Marketing 24/7](https://www.capterra.com/p/10002982/Medicare-Marketing-24-7/) Reason for choosing Little Hotelier It seemed more integrated across the system, logical, and provided a good template for our website (Canvas). \[Note I do not recall the exact name of the others I considered at the time. I have chosen what seems like an unlikely one from the list of options to pass the field above\] Review Source Response from SiteMinder May 16, 2025 Hi Stuart, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that you’ve found value in the booking calendar visibility, direct booking processing, and ease of maintaining your website. It’s also great to know our support team on live chat has been helpful when you needed them. We truly appreciate your insights on the platform’s functionality. We've shared your comments with the relevant teams as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AD Allen D. Director Hospitality Used the software for: 2+ years ### "Solid Hotel PMS!" June 5, 2025 4.0 Overall, it's a solid product. I would recommend it. Easy to get started and quite powerful. It's cost effective which is great. Customer support is ever present. Pros Easy to use and great customer service. Easy to learn the basics and move around between the calendar and channel manager. Great customer support. Cons Some aspects can be confusing. Lack of multiple currencies. Inability to record extra items sold on the invoice in a chronological order. (seems like a simple fix). Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Little Hotelier It was a toss up with Cloudbeds. Very close. Switched from [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) Very old and complicated - not user friendly. Review Source Response from SiteMinder June 7, 2025 Hi Allen, Thank you for your feedback! We’re glad to hear you’ve found the platform easy to use and our support team helpful. We appreciate you highlighting the areas that could be improved. These are valuable suggestions and we’ll be sure to pass them along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane FM Fawaz M. General Manager Hospitality Used the software for: 1-2 years ### "Little Hotelier" August 26, 2025 4.0 Little Hotelier delivers on its promise of simplifying operations and centralizing control. Owners who value an easy‑to‑use, all‑in‑one tool often find it a good fit — but those who need advanced customization, bulletproof integrations, or ultra‑fast support may find the limitations frustrating. Pros it simplifies running a small property by putting everything in one place — reservations, availability, pricing, and channel management. Cons I liked the least about Little Hotelier: Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts. Alternatives considered [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Little Hotelier it’s purpose‑built for B&Bs, guesthouses, and small hotels, rather than being a scaled‑down version of a system designed for big properties. Review Source AJ Adam J. Assistant Manager Hospitality Used the software for: 1-2 years ### "Helpful Staff and good service" May 5, 2025 5.0 Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query. Pros The ease of use of the service is once set up. Staff are always there to help and answer any query, whether big or small Cons The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) More features were available with Little Hotelier Review Source Response from SiteMinder May 16, 2025 Hi Adam, Thank you for sharing your feedback! We’re glad to hear that once set up, the platform has been easy to use and that our team has been consistently helpful and supportive. We truly appreciate your patience as we work to streamline the process. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AA Anne A. Owner operator Hospitality Used the software for: 1-2 years ### "Site Minder, not Little Hotelier" March 4, 2025 3.0 Slow to put funds through, quick to take commissions Pros Australian based. Although really runs as Site Monder, not Little Hotelier Cons I took advice form a fellow hotelier and left Preno. Probably shouldn't have. Functionality seems to have glitches regularly. Today the room closure function doesn't work. The other day the entire (global) site was down on a Saturday! UGH Switched from [Preno](https://www.capterra.com/p/153164/Preno/) Australian based. Never realised you cannot actually speak to someone LIVE AND IN AUSTRALIA, which was my problem with Preno (being off shore) Review Source Response from SiteMinder March 13, 2025 Hi Anne, We deeply apologise for the frustration and disappointment you've experienced. We genuinely appreciate the time you’ve taken to bring your concerns to our attention. We’d love to connect with you to address any issues you may have encountered. If give us the opportunity, don’t hesitate to reach out to me at zidane.doshi@siteminder.com , and I’ll ensure you receive the support you need. Warm regards, Zidane Doshi GG Gerry G. Sales Director Hospitality Used the software for: Less than 6 months ### "Little Hotelier and it's Big Help" April 17, 2025 5.0 So far LH is helping us to manage our OTA and OHW. Pros Customer Service is really accessible. \[sensitive content hidden\] the recent agent helped us in resolving all our concerns. She is a big help. Cons We have to book one by one for group bookings and can't do as one reservation only. Alternatives considered [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing Little Hotelier It has come with PMS and CM already. And it is easy to use. Review Source Response from SiteMinder April 22, 2025 Hi Gerry, Thank you for your feedback! We're glad to hear that our support team has been accessible and supportive. It’s great to hear that Little Hotelier is helping you manage your OTAs and operations effectively. We appreciate your input regarding group bookings and we’ve shared your feedback with our product team as we continue to look for ways to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi VR Vicki R. Owner Hospitality Used the software for: Less than 6 months ### "Good Customer Support" April 23, 2025 5.0 So far so good, still a learner and very new - but have no complaints. As long as I get good support I am happy. Pros \[sensitive content hidden\] was really helpful to me today and explained things in a way I understood and now have managed to correct my mistakes. Cons At the moment NOTHING is wrong - I hope I feel like that when I am a. more experienced user. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Poor support and always going wrong there end. Review Source Response from SiteMinder April 30, 2025 Hi Vicki, Thank you for the lovely feedback! We're pleased to hear that Ravi was able to support you clearly and help you resolve the issue. It's great to know your experience has been positive so far. We’re here to support you every step of the way, and if there’s anything you need as you become more familiar with the platform, please don’t hesitate to reach out. Warm regards, Zidane Doshi NP Nicole P. EA Hospitality Used the software for: Less than 6 months ### "8/10 for LH" May 1, 2025 4.0 Overall, it is really good. Our last system was big and complicated and more expensive, this is more user friendly Pros It is simple to use, support staff are generally really good to deal with and help with all our issues Cons There are some things that we can't do within LH that we wish we could do. A better option for Group Booking would be handy and the emails for Group Bookings would be ideal Switched from [Newbook](https://www.capterra.com/p/144942/NewBook/) They were complicated and you had to go into 10 sections to get to do or change one thing. Review Source Response from SiteMinder May 16, 2025 Hi Nicole, Thank you for your feedback! We’re happy to hear that you find the system simple to use and that our support team has been helpful in addressing your needs. We appreciate your input on group booking features and we’ll be sure to pass this along to the relevant team as we continue working to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane kW konstantyn W. Owner Food & Beverages Used the software for: Less than 6 months ### "new user discovers site minder features" May 20, 2025 5.0 Pros ive talked to some nice people, the assistance has been fast and friendly, customer service is at the heart of a service provider Cons so far so good, a few glitches here and there but minor. the system is a bit complicated to get used to but when comparing it to others there seem to be more use cases Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) better value and more features provided also the service Review Source Response from SiteMinder May 29, 2025 Hi Konstantyn, Thank you so much for your feedback! We're glad to hear you've had positive interactions with our team — fast and friendly support is something we truly strive for. If you ever need guidance navigating the system, our 24/7 live chat support is just a click away. we’re always here to guide you. Warm regards, Zidane DS David S. Owner, Manager, Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Customer service has declined considerably over time" August 3, 2024 2.0 I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time). Pros Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about. Cons Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Siteminder developed the Little Hotelier product and it was suitable for my needs. Review Source Response from SiteMinder August 7, 2024 Hi David Scotman, I’m really sorry to hear about these ongoing issues with our chat support. I believe our team has been in touch with you regarding your your experience with the system. If there's anything we can assist you with please email me directly at ereena.rosli@siteminder.com Regards, Ereena CD Catherine D. Manager Hospitality Used the software for: 2+ years ### "Simple and easy to use" May 18, 2021 4.0 After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2\* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us. Pros Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view Cons The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room) Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Little Hotelier Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them. Review Source Response from SiteMinder May 20, 2021 Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica PB Paul B. Director Hospitality Used the software for: 1-2 years ### "Little Hotellier feedback" May 18, 2025 4.0 Good, but the text notification of bookings/cancellations disappear - you are unable to refer back to them Pros Most information easy to find, but limited date ranges are not always helpful Cons Financial reports need refining. e.g. finding deposits paid Review Source Response from SiteMinder May 21, 2025 Hi Paul, Thank you for your feedback! We're glad to hear that most information is easy to find and that the platform has been helpful overall. We appreciate your input, these are important insights and we’ve shared them with our product team for further review. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane CG Cristy G. Business Owner Hospitality Used the software for: 1-2 years ### "Little Hotellier at it's finest!" April 23, 2025 5.0 100% super nice experience. I would be happy to recommend this to all my friends who needing a channel manager. Pros \[sensitive content hidden\] is the best! She was very patient and didn't give up on me. I was able to solve the problem logging in and setting up Google authenticator! Thank you so much for a great customer care. Cons None. Little hotelier is the best channel manager. I can't find any problems. If I do, their customer care is available anytime. Review Source Response from SiteMinder April 30, 2025 Hi Cristy, Thank you for your feedback! We're thrilled to hear that you had such a positive experience with Alyssa. It's wonderful to know you were able to get everything sorted with Google Authenticator and that you’re enjoying the platform. We’re so grateful for your recommendation. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi BH Boby H. General Manager Hospitality Used the software for: 1-2 years ### "Good job LittleHotelier" April 22, 2025 5.0 All good with all of their features and they are so helpful for me to manage my property Pros The reliability from this product is outstanding! Including the customer services. Cons It is so well equipped, sometimes you got overwhelmed by all of the features Review Source Response from SiteMinder April 30, 2025 Hi Boby, Thank you for your feedback! We're delighted to hear that you find Little Hotelier reliable and that our Customer Service team has been supportive along the way. If there’s anything more we can do to support you, please don’t hesitate to reach out. Warm regards, Zidane Dosh MS Makenna S. Assistant Hospitality Used the software for: 6-12 months ### "Excellent Service Chat" May 3, 2025 5.0 Pros Prince on the customer service chat responded quickly and knew exactly how to help. Cons I liked everything and found them extremely helpful. Review Source Response from SiteMinder May 16, 2025 Hi Makenna, Thank you for the feedback! We’re pleased to hear that you had a great experience with our live chat support and that Prince was able to assist you quickly and effectively. We’ll be sure to pass along your kind words to him. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane HAM Hi Angela M. Owner Hospitality Used the software for: 1-2 years ### "Go to another platform if you want a good system " July 11, 2024 2.0 Horrible - zero training, We just upgraded to guest joy with zero training and trying to get senior staff support is why we are give reviews in the hope someone helps. Pros The sales team are great at selling you a whole pile of wonderful.. but they don’t deliver.. the onboarding is a nightmare and 2 years in we keen getting issues. Cons The lack of onboarding no accountability and zero account service Reason for choosing Little Hotelier As the sales team seemed helpful Review Source Response from SiteMinder July 22, 2024 Hi Angela, Thank you for your feedback. We're sorry to hear about the challenges you've faced and would like to learn more about your experience. Please get in touch with us directly at ereena.rosli@siteminder.com so we can address your concerns promptly. We appreciate your patience and look forward to hearing from you. JB Jim B. Owner Hospitality Used the software for: 1-2 years ### "Underdeveloped" January 10, 2022 2.0 Online and phone support people know less about the software than me, a user of it. Pros Staff that don't understand computers in general can still muddle through Cons Can't merge customers, so the same staff that doesn't understand software make duplicates all the time If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc... Doesn't integrate with quickbooks or anything else No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple Reason for choosing Little Hotelier We bought the hotel \[SENSITIVE CONTENT\]. I can't wrap my head around why they chose something with almost 0 thought put into its development Review Source Response from SiteMinder February 3, 2022 Hi there, Thank you for leaving us a review. We are sorry to hear about your experience and want to come to a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience and better control over your day to day, plus more time to delight your guests. I have emailed you directly with my email address for you to provide me with the best details to contact you and one of our team will be in contact asap to support you. Thank you MT Micah T. Lodge Manager Hospitality Used the software for: 2+ years ### "You asked for my opinion " February 19, 2020 2.0 barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done. Pros The customer service team is extremely helpful Cons As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue. A broken tool. As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool. Review Source Response from SiteMinder February 28, 2020 Hi Micah, Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards. Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right. If you have a persistent issue with the app, please contact us directly so that we can resolve this for you promptly. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. All the best, Misha LB Lars B. Co-Owner Hospitality Used the software for: 2+ years ### "Important even though we are small!" April 21, 2021 5.0 Instant booking from our website and booking agencies has really helped to increase our reservations. We are very pleased with Little Hotelier Pros Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful. Cons I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again. Review Source Response from SiteMinder April 26, 2021 Hi Lars, You are so right! Little Hotelier is completely designed for little properties like yours - we are the one for the small! You'll always find us prioritising your unique needs above all. It's great to hear that Little Hotelier is really helping your property get time back so you get the efficiencies you need everyday. And yes, our support team are always at the ready to help you 24/7 on chat directly in your product, or on the phone if you prefer to speak to someone. Thanks once again allowing us to be part of your small business journey! We're so glad you're with us. Warmest regards, Jessica JS John S. CEO Hospitality Used the software for: Less than 6 months ### "Wouldn’t recommend " July 24, 2023 2.0 Pros Not much to be honest. There are a few roo many limitations Cons Inability to connect to dynamic pricingCustomer support is slow (days to reply)Invoicing is not automatic - when I pay them, they still ask to be paid Staff provide incorrect information to us Review Source Response from SiteMinder August 11, 2023 Hi John, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we are committed to addressing them to enhance your experience. We understand your frustrations with the limitations and the issues you mentioned. We are actively working to improve our services, including quicker response times from customer support, addressing the dynamic pricing connection, and automating our invoicing process. When you get a chance, please drop me your details at ereena.rosli@siteminder.com, and I will do my very best to assist you. As we aren't able to retrieve many details from this review site. We deeply value your input, and your comments will help us make the necessary improvements to provide a more seamless and accurate service. Please know that we take your feedback seriously and are dedicated to ensuring that these issues are resolved to your satisfaction. If you have any more details to share or if there's anything else you'd like to discuss, please don't hesitate to reach out. Your input is invaluable as we strive to serve you better. Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Hostel Management](https://www.capterra.com/hostel-management-software/)[Motel](https://www.capterra.com/motel-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.