# Page 2 | Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Little Hotelier the right Reservations solution for you? Explore 220 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144307/Little-Hotelier/reviews --- Little Hotelier 4 (220) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Little Hotelier ## Showing most helpful reviews Showing 26-50 of 220 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM KATHLEEN M. Owner Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] THE BEST REP I EVER EXPERIENCED " May 27, 2025 5.0 My experience was a win win all the way around I could not have gotten any luckier \[sensitive content hidden\] is a wonderful communicator and he knew exactly what my issues were and I know he could sense my stress and frustration, I love technology I just wish I was more educated in the field. \[sensitive content hidden\] is extremely educated he knows Little hotelier platform inside and out and backwards and forwards he was patient kind considerate and so very helpful I would like to thank him again. If not for his knowledge I would have probably abandoned this software and gone back to the company I use to have. I used the same company for 21 years and the gentleman retired and a new owner purchased the company and things started to become difficult to navigate. I feel so refreshed and much better all because of \[sensitive content hidden\] honestly no joke he really stayed by my side until I was able to reach my goal thank you again Pros I had an extremely hard time yesterday and today I spoke with \[sensitive content hidden\] and he literally saved my day week month and year it was \[sensitive content hidden\] I liked the most Cons absolutely no cons it was easy to follow his instructions, I was using another company for years and I was able to pick up the phone and call and speak to them directly they would take over my computer and fix the problems that I created due to my lack of understanding, it took me time to get use to texting back and forth with reps from hotelier and I now today for the very first time found \[sensitive content hidden\] and he was wonderful it was as if I was actually speaking to him on the phone instead of having to text him Review Source Response from SiteMinder June 7, 2025 Hi Kathleen, Thank you so much for your feedback. We’re truly glad to hear that Ravi was able to support you so effectively. It's wonderful to know that his patience, communication, and expertise made such a positive impact. We’ll be sure to pass along your appreciation to him and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane XA Xamira A. Directora Hospitality Used the software for: 1-2 years ### "Todo bien pero podrían mejorar la empatía " May 7, 2025 5.0 Bien dentro de todo pero me parece que la empatía y fidelizacion del cliente no debería perderse Pros Me lo resolvió rápido el chico que se encargó de resolverme lo Cons Que me dieron de baja la cuenta sin llamarme para ver el motivo de porque no había pagado, tratan a los clientes muy fríamente. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Reason for choosing Little Hotelier Porque me permitía crear varias tarifas y eso nos facilita las reservas Switched from [Avirato](https://www.capterra.com/p/197795/Avirato/) Por precio realmente Asique bien 👌 no quiero escribir más Review Source Response from SiteMinder May 16, 2025 Hola Xamira Gracias por tus comentarios. Nos alegra saber que nuestro compañero resolvió tu incidencia rápidamente. Dicho esto, lamentamos sinceramente tu experiencia con respecto al cierre de la cuenta y la forma en que se gestionó. Esta no es la experiencia que pretendemos ofrecer, y te agradecemos que la hayas compartido con nosotros. Trasladaremos tus comentarios al equipo correspondiente para mejorar nuestra comunicación y el apoyo que brindamos a nuestros clientes. Si necesitas cualquier otra ayuda, no dudes en contactar con nosotros. Un cordial saludo, Zidane TJ Thomas J. Owner and Manager Hospitality Used the software for: 1-2 years ### "After setup is done, easy doing. " May 15, 2025 4.0 After setup is done, easy doing. Really helpfull, as wellas the user managing is easy. Pros After setup is done, easy doing. Little Hotelier app on IOS is working good. Cons If you not working on Little Hotelier and you come back after some minutes and want to open a reservation it's not possible. First you have to reload the page. It's not depending the browser and/or cookies setting/history... Little Hotelier app on Android is not reloading automatically, not an issue of phone or setting. Review Source Response from SiteMinder May 21, 2025 Hi Thomas, Thank you for sharing your feedback! We're happy to hear that once setup is complete, you’ve found Little Hotelier easy to use and that the iOS app has been working well for you. It's also great to know that user management has been helpful. We appreciate your detailed input regarding page reload issues and the Android app's issue. We’ve passed this along to our team for further review. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane JW Jen W. Director Hospitality Used the software for: 2+ years ### "Little Hotelier Support" June 26, 2025 5.0 Very happy with my experience as the problem was corrected fairly quickly and \[sensitive content hidden\] was good to talk to. He also asked if I had anything else I needed help with. Pros \[sensitive content hidden\] was super helpful. I had to get him to call me back as I was interrupted during the call. He helped me work through my direct booking and mapping issue. Cons It was all good. I didn't have any concerns with the service that I was provided. I find it easier to talk on the phone rather than the chat option. Review Source Response from SiteMinder July 6, 2025 Hi Jen, Thank you for your feedback! We're so pleased to hear that Dawn was helpful and able to resolve your direct booking and mapping issue efficiently. We understand that speaking over the phone can sometimes be easier than chatting, and we're glad Dawn made the experience a positive one for you. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. GC Georgina C. Gerente general Leisure, Travel & Tourism Used the software for: 1-2 years ### "Súper servicio y funciones " June 9, 2025 5.0 Al principio estaba un poco dudosa ya que trabajaba con otra plataforma, pero ahora quiero seguir recomendandolos a ustedes Pros La atención al cliente, siempre atienden mis dudas con amabilidad y rápidamente. Las funciones y los informes que dan son maravillosos para darme claridad sobre el negocio. Me encanta trabajar con ustedes Cons De repente algunos fallos o muchos pasos que no entiendo, pero siempre están ahí para ayudarme lo cual agradezco. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Little Hotelier Porque ofrecían el mejor plan integral en cuanto a la página web Review Source Response from SiteMinder June 15, 2025 Hola Georgina, ¡Muchas gracias por tus comentarios! Nos emociona saber que has tenido una experiencia positiva con nuestro servicio de atención al cliente y que las funcionalidades e informes han sido valiosos para tu negocio. Realmente agradecemos tu paciencia. Ten la seguridad de que nuestro equipo siempre está aquí para apoyarte en cada paso del camino. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane LS Lieley S. Assistant Hospitality Manager Hospitality Used the software for: 2+ years ### "Very good service and product!" May 10, 2025 5.0 I have thoroughly enjoyed learning to use little hotelier and have enjoyed experimenting with its features. It has been a wonderful system to use for our medium sized site. Pros Very easy to use, they offer quick support when its required and they are quite responsive to suggestions and feedback Cons There is not great functionality for larger group bookings. I also would have liked to have seen customizable reporting where you could select the information to be available on a report. Review Source Response from SiteMinder May 16, 2025 Hi Lieley, Thank you for the feedback! We're pleased to hear that you've enjoyed using Little Hotelier and exploring its features. It’s great to know the system has worked well for your medium-sized site. We appreciate your comments on group booking functionality and customisable reporting, and we’ve passed them along to our product team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane RF Ramiro F. gestion y recepcion Hospitality Used the software for: 6-12 months ### "Opinión sobre Little Hotelier" April 22, 2025 5.0 En general bien pendiente de resolver algunas cosas con el registro de pasajeros, espero sigan mejorando aspectos del software Pros Un PMS bastante completo, conectando con todas la plataformas. Cons Lo que no me gusta de Little hotelier, quizá sea la interface , en el anterior programa se podía ver de un vistazo de que plataforma procedía la reserva, otra cosa a mejorar que a veces al realizar la entrada de un huesped sale mensaje que contacte con servicio técnico y hasta que refrescas la pagina en el navegador no permite realizar la entrada, tambien si es posible me gustaria que se mejorara a la hora de hacer una reserva poder coger varias habitaciones, ya que a veces con los grupos seria muy practico. Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Probar si el PMS era mas completo y pudiese tener mas funciones que fuesen interesantes Review Source AW Ann W. Director Hospitality Used the software for: 2+ years ### "100% would recommend" May 1, 2025 5.0 I've always had a good experience from the beginning, and customer service is quick and efficient Pros It's affordable and easy to use for my small business Cons guests don't really like the booking system on their side, they find it confusing Review Source Response from SiteMinder May 16, 2025 Hi Ann, Thank you for your feedback! We’re glad to hear that the platform has been affordable and easy to use for your business, and it’s great to know you’ve consistently had a positive experience with our customer service. We appreciate your note regarding the guest booking experience and we’ve shared this with our team as we continue to improve the platform. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane KK Kerry K. Owner Hospitality Used the software for: 1-2 years ### "Thanks for the help" May 18, 2025 5.0 I receive the help I need when using the chat. Questions/concerns I have are clearly explained. Pros It's pretty straight forward to use. The calendar is easy to read and creating reservations and blocks are simple. Cons There is not a phone number to call and get help. It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3 things. The only advice on this was to go through incognito/private browsing, which worked but is not convenient. Review Source Response from SiteMinder May 21, 2025 Hi Kerry, Thank you for your feedback! We're glad to hear that you find the platform straightforward and that creating reservations and blocks is simple. It's also great to know our chat support has been helpful in addressing your questions clearly. We appreciate your comments on platform performance and we’ve shared this with our team for further review. In case you'd prefer speaking to someone directly, we do offer phone support Monday to Friday: 📞 International: +1 (469) 930 5665 (24hr support) 📞 USA Toll-Free: 1 800 604 0679 (24hr support) If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AJ Adam J. Assistant Manager Hospitality Used the software for: 1-2 years ### "Helpful Staff and good service" May 5, 2025 5.0 Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query. Pros The ease of use of the service is once set up. Staff are always there to help and answer any query, whether big or small Cons The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) More features were available with Little Hotelier Review Source Response from SiteMinder May 16, 2025 Hi Adam, Thank you for sharing your feedback! We’re glad to hear that once set up, the platform has been easy to use and that our team has been consistently helpful and supportive. We truly appreciate your patience as we work to streamline the process. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane MJ Melvin J. director Hospitality Used the software for: Less than 6 months ### "Good system, Great support, but few requirements still need to be met" April 14, 2025 4.0 The simplicity of the system makes it easy to use and contributes to simple implementation. Support is great, also today by \[sensitive content hidden\], who immediately understood my question and takes the necessary actions to solve it. Pros The system is accessible and easy to use. Cons Few very basic and high priority functionalities should be addressed. Switched from [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/) The feature for Google search of Siteminder. Review Source Response from SiteMinder April 22, 2025 Hi Melvin, Thank you for your feedback! We’re glad to hear you find the system accessible and easy to use. It’s also wonderful to know our support team was quick to understand your needs and take action. We appreciate your note about the need to address some core functionalities. Your input is important, and we’ve shared it with our product team as we continue working to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi ZDNR Zarista Dewi Noor R. Guesthouse Manager Hospitality Used the software for: Less than 6 months ### "Smooth Management Experience, Hoping for Hourly Booking Upgrade" May 9, 2025 4.0 Pros Little Hotelier has been a great help for our guesthouse by streamlining everything—from the channel manager and reservations to check-ins, check-outs, and payments. Cons However, one thing I still find lacking is the flexibility to accommodate transit guests, which we often receive at our guesthouse. Currently, the system doesn't allow us to input two separate reservations for the same room on the same day, even if the first guest has already checked out. It would be great if an hourly or transit booking feature could be added. Additionally, we sometimes experience delays in synchronization between Little Hotelier’s channel manager and the online travel agent extranets. Review Source LS Leeanne S. Manager Hospitality Used the software for: 6-12 months ### "Customer Service" May 19, 2025 5.0 Little hotelier is a great booking system, it has not got all the bells and whistle of some other systems but it is quite simple to use over all. The support or help required from a simple phone is exceptional ,they seem to have a lot of patience and experience in there knowledge of the app. Pros Very easy to use the front desk of the program, as a new comer to system i found it very negatable Cons Back end of system is a little hard to understand the steps required to add rooms and rates Review Source Response from SiteMinder May 22, 2025 Hi Leeanne, Thank you for sharing your feedback! We're glad to hear that you’ve found the front desk features easy to navigate, especially as someone new to the system. It’s also great to know our support team has been patient and helpful. We appreciate your feedback on the backend setup for rooms and rates. If you ever need assistance with that, feel free to reach out to our 24/7 live chat. We’re always here to help. Warm regards, Zidane mC mariami C. director Individual & Family Services Used the software for: Less than 6 months ### "Professional & Positive" April 14, 2025 5.0 ⭐ Overall Experience with Little Hotelier As the owner of a small, family-run hotel, Little Hotelier has been a big help in simplifying our day-to-day operations. It combines everything we need — from managing bookings across platforms to handling direct reservations and payments — all in one place. The interface is user-friendly, and once everything is set up, it really saves time and helps prevent double bookings. I especially like how easy it is to manage availability and pricing across multiple OTAs. The booking engine with promo codes is a great feature for encouraging direct bookings. There were a few challenges at the beginning, especially during setup and learning how to navigate all the tools. Some features feel a bit limited, and it can get a bit pricey if you're just starting out. But overall, the platform is reliable and well-suited for small properties like ours. I’d recommend it to other small hotel owners who want a simple, all-in-one solution without hiring extra staff or tech help. Pros All-in-One Simplicity It combines a front desk, channel manager, and booking engine all in one place — without needing separate tools. Great for saving time and avoiding double bookings. Cons Price Can Be High for Small Properties For very small guesthouses or B&Bs, the monthly fee feels a bit steep — especially if you're not getting a high volume of direct bookings yet. Review Source Response from SiteMinder April 22, 2025 Hi Mariami, Thank you for taking the time to share such a wonderful feedback. We're pleased to hear that Little Hotelier has helped simplify your daily operations and made it easier to manage bookings across multiple platforms. It’s great to know that features have been valuable for your property. Feedback like this is incredibly helpful as we continue improving the platform to better serve businesses like yours. If there's ever anything we can support you with, please don’t hesitate to reach out. We’re here to help and truly value having you with us. Warm regards, Zidane Doshi VR Verified Reviewer Propietario Hospitality Used the software for: 1-2 years ### "Bueno por 3 meses, malo por el resto de la prestación del servicio." December 20, 2024 1.0 En costos es más accesible que otros channel manager, pero podría ofrecer más por el costo, tuve que pagar penalizaciones de reserva por sobreventa y políticas de airbnb, airbnb demostro que la responsabilidad no era de ellos sino de Little Hotelier. Inicie el proceso de cancelación y te piden al menos 30 días mínimo para hacer la cancelación, retardan el contacto para tomar otros 30 días de contato + 30 días de la cancelación oficial. Al final se supone si aceptan tu cancelación por correo siempre y cuando te manden uno Confirmo que hemos procesado su solicitud para cancelar la suscripción con Little Hotelier con fecha efectiva el 1 de Enero, cumpliendo así el aviso de 30 días requerido para cancelaciones. Para más información puedes consultar nuestra política en los Términos y Condiciones. Es una lástima que se vayan, pero si algo cambia en el futuro, no dude en contactarnos y estaremos encantados de evaluar la mejor manera de respaldar a su negocio y a usted. Little Hotelier queda a su disposición para aclarar cualquier duda y brindarle la asistencia necesaria. Para obtener más ayuda, contáctenos a través del chat (directamente en la plataforma) o a través de nuestro Centro de Soporte ???????. Para conocer nuestro portafolio, que está siempre evolucionando y trayendo novedades al mundo hotelero, visite nuestra página web: Plataforma Hotelera SiteMinder y conoce más :) Saludos cordiales, Yo cancelé desde noviembre y me cobraron diciembre y seguro me van a cobrar Enero también. Pros Son rápidos para venderte el producto y te dan un soporte inicial muy bueno, la interfaz es fácil y tienen una app que puede darte una facilidad remota. Cons Su sincronización con los canales no es la mejor, deja mucho que desear debido a que tienen frecuentes caídas, entonces en una temporada alta te puede generar sobre venta y después de los 3 meses el servicio cae mucho, no hay soluciones inmediatas. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Por los planes de trabajo que tenían donde me ofrecian atención de manera más pronta, más certera y con una sincronización más adecuada. A esto le consideré que la pasarela de pagos iba a ser más fácil de manejar o configurar sin embargo no se presto hasta que deje el producto que me dieron la opción para configurarla. Review Source Response from SiteMinder January 8, 2025 Hola Simon, Lamentamos profundamente la frustración y la decepción que has experimentado. Agradezco que hayas traído este asunto a mi atención. No podemos ver tu información de contacto aquí. Esperamos poder comunicarnos contigo. Aquí tienes mi correo electrónico: zidane.doshi@siteminder.com . No dudes en contactarme tan pronto como puedas; estaré encantado de ayudarte de manera inmediata. Un cordial saludo, Zidane AA Anne A. Owner operator Hospitality Used the software for: 1-2 years ### "Site Minder, not Little Hotelier" March 4, 2025 3.0 Slow to put funds through, quick to take commissions Pros Australian based. Although really runs as Site Monder, not Little Hotelier Cons I took advice form a fellow hotelier and left Preno. Probably shouldn't have. Functionality seems to have glitches regularly. Today the room closure function doesn't work. The other day the entire (global) site was down on a Saturday! UGH Switched from [Preno](https://www.capterra.com/p/153164/Preno/) Australian based. Never realised you cannot actually speak to someone LIVE AND IN AUSTRALIA, which was my problem with Preno (being off shore) Review Source Response from SiteMinder March 13, 2025 Hi Anne, We deeply apologise for the frustration and disappointment you've experienced. We genuinely appreciate the time you’ve taken to bring your concerns to our attention. We’d love to connect with you to address any issues you may have encountered. If give us the opportunity, don’t hesitate to reach out to me at zidane.doshi@siteminder.com , and I’ll ensure you receive the support you need. Warm regards, Zidane Doshi AA Angga A. Software Engineer Computer & Network Security Used the software for: 2+ years ### "Great Application, Great Supports!" June 11, 2025 5.0 Pros Price are cheap! Features are amazing! Supports are cool! Subscribed for 3 years and not disappointed. Cons nothing, i'll find out the cons before i write the real cons. for now, it just complicated menus and settings. Review Source Response from SiteMinder June 15, 2025 Hi Angga, Thank you for the feedback! We're thrilled to hear you're enjoying the features, pricing, and support — and we truly appreciate your long-term commitment. We’re always here to help if you need a hand navigating them. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane MA Marco A. Director Hospitality Used the software for: 2+ years ### "Good Service offered" April 15, 2025 5.0 Pros The booking calendar is very good. Also the online service is efficient. The setup of the product is user frriendly. Cons Th invoicing system gives problems. One case in piont is that if a client cancels and an invoice was issued since client asked for during booking stages, this cant be cancelled. Review Source Response from SiteMinder April 22, 2025 Hi Marco, Thank you for your feedback! We're happy to hear that you're finding the booking calendar useful, the product setup user-friendly, and the online service efficient. We appreciate your comments regarding the invoicing system. I’ve shared this with our product team as we continue to explore ways to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi CG Cristy G. Business Owner Hospitality Used the software for: 1-2 years ### "Little Hotellier at it's finest!" April 23, 2025 5.0 100% super nice experience. I would be happy to recommend this to all my friends who needing a channel manager. Pros \[sensitive content hidden\] is the best! She was very patient and didn't give up on me. I was able to solve the problem logging in and setting up Google authenticator! Thank you so much for a great customer care. Cons None. Little hotelier is the best channel manager. I can't find any problems. If I do, their customer care is available anytime. Review Source Response from SiteMinder April 30, 2025 Hi Cristy, Thank you for your feedback! We're thrilled to hear that you had such a positive experience with Alyssa. It's wonderful to know you were able to get everything sorted with Google Authenticator and that you’re enjoying the platform. We’re so grateful for your recommendation. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi JCF Jose Carlos F. Direccion Hospitality Used the software for: 2+ years ### "Una buena ayuda para nuestro pequeño Hotel" May 1, 2025 5.0 Llevamos tiempo utilizandolo y la experiencia es satisfactoria. Sencillo, sin complicaciones. Pros Es facil de utilizar y su servicio de atencion al cliente inmediato y resolutivo Cons Quizas que no esten conectados para cancelaciones directas Little hotelier y Direct Booking. Review Source Response from SiteMinder May 16, 2025 Hola José: ¡Gracias por compartir tu valoración! Nos complace saber que encuentras el sistema fácil de usar y que nuestro servicio de atención al cliente ha sido inmediato y eficaz. Agradecemos tu observación sobre la conexión entre Little Hotelier y el Motor de Reservas para las cancelaciones, y nos aseguraremos de trasladar esta información a nuestro equipo para su revisión. Es estupendo saber que tu experiencia en general ha sido sencilla y sin complicaciones. Si necesitas cualquier otra ayuda, no dudes en contactar con nosotros. Un cordial saludo, Zidane eD eduardo D. DUENO Hospitality Used the software for: 1-2 years ### "Pacientes muchas gracias" May 12, 2025 5.0 Ha sido muy buena estoy muy contento con el seguimiento que dan. Pros El seguimiento puntual y paciente ante mis dudas, me resolvieron de manera muy consisa. Cons No me contestaron en domingo. Y los tiempo son solo en horario de oficina. Review Source Response from SiteMinder May 16, 2025 Hola Eduardo ¡Gracias por tus comentarios! Nos alegra saber que tus consultas fueron atendidas con un seguimiento claro y paciente. Es estupendo conocer que has tenido una experiencia positiva en general. Agradecemos tu observación sobre la disponibilidad de soporte los domingos. Aunque algunos equipos pueden operar dentro del horario laboral habitual, nos gustaría destacar que ofrecemos soporte por chat en directo 24/7 para ayudarte en cualquier momento que lo necesites. Si necesitas cualquier otra ayuda, no dudes en contactar con nosotros. Un cordial saludo, Zidane PB Paul B. Director Hospitality Used the software for: 1-2 years ### "Little Hotellier feedback" May 18, 2025 4.0 Good, but the text notification of bookings/cancellations disappear - you are unable to refer back to them Pros Most information easy to find, but limited date ranges are not always helpful Cons Financial reports need refining. e.g. finding deposits paid Review Source Response from SiteMinder May 21, 2025 Hi Paul, Thank you for your feedback! We're glad to hear that most information is easy to find and that the platform has been helpful overall. We appreciate your input, these are important insights and we’ve shared them with our product team for further review. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane bB benjamin B. CEO Hospitality Used the software for: Less than 6 months ### "Outstanding Support from \[sensitive content hidden\] , Clear Guidance for a New Hotel Owner" May 28, 2025 5.0 I haven’t used everything yet so can’t speak to the cons, but so far it seems good to use. \[sensitive content hidden\] was super helpful and clear, made the onboarding process easy. As a new site, I’d definitely enjoy a lower subscription fee, but overall, great first impression. Pros I called to get some information as I’ve recently purchased a hotel that uses Little Hotelier. \[sensitive content hidden\] was extremely helpful and a pleasure to deal with, she answered all my questions clearly and confidently. I left the call with a much better understanding and really appreciated both her support and the system provided by Little Hotelier. Cons i cant thin of anything yet, but i will let you know is something dose come up sofart it seame good to ues Review Source Response from SiteMinder June 7, 2025 Hi Benjamin, Thank you for taking the time to share your feedback! We’re pleased to hear that Priya made a great first impression and was able to support you with clear and confident guidance. We’ll be sure to pass on your kind words to her. We’re excited to be part of your journey and appreciate your suggestion regarding pricing. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane MB Manfred B. GM Hospitality Used the software for: 1-2 years ### "Fast reaction" May 15, 2025 5.0 Pros The agent reacted fast and solved my issue. Cons Actually so far I like everything and have no problems. Review Source Response from SiteMinder May 21, 2025 Hi Manfred, Thank you for the feedback! We're pleased to hear that our agent was quick to respond and able to resolve your issue efficiently. It's wonderful to know that everything has been working well for you so far. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane VR Vicki R. Owner Hospitality Used the software for: Less than 6 months ### "Good Customer Support" April 23, 2025 5.0 So far so good, still a learner and very new - but have no complaints. As long as I get good support I am happy. Pros \[sensitive content hidden\] was really helpful to me today and explained things in a way I understood and now have managed to correct my mistakes. Cons At the moment NOTHING is wrong - I hope I feel like that when I am a. more experienced user. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Poor support and always going wrong there end. Review Source Response from SiteMinder April 30, 2025 Hi Vicki, Thank you for the lovely feedback! We're pleased to hear that Ravi was able to support you clearly and help you resolve the issue. It's great to know your experience has been positive so far. We’re here to support you every step of the way, and if there’s anything you need as you become more familiar with the platform, please don’t hesitate to reach out. Warm regards, Zidane Doshi Similar Products Featured