--- title: "Page 2 | Little Hotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Little Hotelier the right Reservations solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144307/Little-Hotelier/reviews/?page=2" page_type: "reviews" language: "en" --- Little Hotelier 4.1 (236) [View alternatives](https://www.capterra.com/p/144307/Little-Hotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Page 2 - Reviews of Little Hotelier ## Showing most helpful reviews Showing 26-50 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cP carlos P. CEO Construction Used the software for: 6-12 months ### "opinion general" August 18, 2026 5.0 Pros Lo que más destaca de Little Hotelier es cómo simplifica la gestión diaria de alojamientos pequeños y propiedades vacacionales, centralizando la operación en una plataforma intuitiva. Motor de reservas directo: Permite recibir reservas directas desde tu propia página web o redes sociales sin pagar comisiones a terceros, maximizando el margen de ganancia. Channel Manager eficiente: Sincroniza en tiempo real la disponibilidad y las tarifas en plataformas como Booking.com, Airbnb y Expedia, lo que reduce drásticamente el riesgo de sobre-reservas (overbooking). Gestión centralizada y sencilla: El calendario visual es muy práctico para administrar entradas, salidas, pagos y asignar habitaciones o unidades rápidamente sin complicarse la vida. Automatización de comunicación: Permite configurar mensajes automáticos pre-estancia y post-estancia para dar un seguimiento profesional al huésped sin dedicarle horas de trabajo manual. Aplicación móvil funcional: Facilita el monitoreo del estado del alojamiento, la creación de reservas y el control de la operación desde cualquier lugar. Cons Aunque Little Hotelier es una herramienta bastante sólida para propiedades pequeñas, hay varios aspectos que pueden resultar frustrantes en la operación diaria: Curva de aprendizaje inicial: Aunque la interfaz es limpia, la configuración del Channel Manager, el mapeo de tarifas y la integración con las OTAs pueden ser bastante complejos y confusos de implementar correctamente al principio. Comisión por pagos integrados: Si utilizas la pasarela de pago nativa (Little Hotelier Payments), las comisiones por transacción con tarjeta pueden ser más altas en comparación con otras pasarelas de pago independientes o terminales bancarias locales. Rigidez en los reportes: Los informes y métricas financieras integradas son bastante básicos. Si necesitas análisis avanzados de ingresos, tendencias de ocupación detalladas o reportes contables personalizados, la plataforma se queda corta. Costo por unidad: La estructura de precios es una tarifa fija por habitación/unidad al mes. Para propiedades muy pequeñas con temporadas bajas marcadas, el costo fijo puede sentirse elevado cuando la ocupación cae. Personalización limitada del motor de reservas: El motor de reservas directo no permite un nivel de diseño o personalización muy profundo para adaptarse al 100% a la identidad visual de un sitio web propio. Review Source Response from SiteMinder August 31, 2026 ¡Hola! ¡Muchas gracias por tu reseña tan detallada y reflexiva! Es un placer saber que Little Hotelier ha facilitado la gestión diaria de tus operaciones, desde el gestor de canales hasta el motor de reservas y la aplicación móvil. Apreciamos mucho que te hayas tomado el tiempo de señalar las áreas en las que podemos mejorar. Tus comentarios sobre los informes, la personalización y los precios han sido tomados en cuenta y serán compartidos con los equipos correspondientes. Siempre estamos trabajando para mejorar, y observaciones como la tuya son de gran ayuda para seguir avanzando. Si en algún momento necesitas asistencia, no dudes en ponerte en contacto con nosotros. Un cordial saludo, Zidane D. DG Daniel G. Owner Hospitality Used the software for: 1-2 years ### "Excellent hotel management system backed by outstanding support" July 7, 2026 5.0 We have been using Little Hotelier for several years to manage our hotel and distribute inventory across multiple OTAs. Overall, the system has been stable and dependable. During a recent reorganization of our Agoda rate plans I unintentionally created a complex mapping situation involving historical rate plans. The Little Hotelier support team spent considerable time investigating the issue with me, coordinated the technical details, reviewed XML logs and helped narrow down the root cause. Pros Little Hotelier has been a reliable system for managing our hotel, reservations and channel distribution. The interface is straightforward, and once everything is configured correctly it works very well. Cons For day-to-day operation the system is straightforward, but advanced configuration changes require careful planning and a good understanding of how channel mappings work. Review Source Response from SiteMinder July 9, 2026 Hi Daniel, Thank you for such a thoughtful and detailed review! We're really glad to hear that Little Hotelier has been a stable and dependable system for managing your hotel and channel distribution over the years. We also appreciate you sharing the experience with the Agoda rate plan reorganisation — it's a great example of the kind of complex, behind-the-scenes work our support team genuinely enjoys digging into. We'll pass on your kind words to the team involved. Your feedback on advanced configuration is also well noted, and we'll make sure it's shared with the right teams. If you ever need a hand with anything, we're always happy to help! Warm regards, Zidane D. ND Nick D. Owner Hospitality Used the software for: 2+ years ### "Sad to think about leaving" July 8, 2026 5.0 Good but as an ex-IT consultant, I just feel that the product development that I have witnessed over the years has been pretty uninspiring to the point where just about every other provider has a richer feature set for similar cost. Pros Reliable, good channel manager, dont think we have had a double booking in 10 years. excellent customer support Cons Lack of integrations, and the big one, can only list our prices of the free Google Hotels listing by paying 16% via demand plus, unfortunately we are investing time and money into our website and social media to drive direct bookings and there is little point if we pay more for them than booking.com, I have no problem with the 3% for hotel ads, I could live with 7.5% for demand plus because of my loyalty to LH however at 16% this will almost certainly mean we will terminate a long and pretty happy relationship at the end of the season. Review Source BF Bemilton F. Gestor de Reservas Leisure, Travel & Tourism Used the software for: 2+ years ### "Satisfeito" July 18, 2026 4.0 Muito boa, um bom programa, simples e facil de usar...mas o lado mais forte é sempre o vosso recurso humano como neste caso o \[conteúdo sensível escondido\] Pros Gostei muito do atendimento ( 5 estrelas)...muito eficiente e sinceramente é sempre um dos melhores. Obrigado Cons A forma como serviço foi suspenso, se calhar podem ter como melhorar, se calhar por fazer aparecer uma notificação sobre o pagamento em falta como fazem com outras informações Review Source DH David H. Manager Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] the Legend" July 5, 2026 5.0 My overall experience was very good. Everything was explained to me by \[sensitive content hidden\]. He seems to know the site very well Pros Customer Support. \[sensitive content hidden\] was very good. He knew exactly what he was doing. He was quick and helped me all the way Cons Nothing. Well I don't like talking to the robot. You eventually ask for to speak to an agent. So the AI is of no use to me. Review Source Response from SiteMinder July 9, 2026 Hi David, Thank you for the kind feedback! We're really pleased to hear our agent was knowledgeable, quick, and guided you through everything smoothly — we'll make sure he receives your compliments! We also appreciate your honest feedback regarding the AI assistant. We understand it's not for everyone, and your thoughts are valuable as we continue to improve the support experience. Feel free to get in touch anytime — we're always happy to connect you with our team directly. Warm regards, Zidane D. OW Owen W. Manager Hospitality Used the software for: 2+ years ### "Fantastic Little Hotelier Support" July 6, 2026 5.0 Pros Amazing client support from \[sensitive content hidden\]- Little hotelier. Our usually stable Little Hotelier platform experienced a login issue which they resolved. The Customer support allowed us to keep out hotel management program running smoothly. Cons The was not anything that we did not like about Little hotelier and the support that we recieved from Vibha. Review Source Response from SiteMinder July 9, 2026 Hi Owen, Thank you for the wonderful review! We're glad Vibha was able to get the login issue resolved quickly and keep your hotel operations running without disruption. We'll make sure she hears about this — it'll mean a lot to her! We're always here should you need anything at all. Warm regards, Zidane D. AM Adrian M. Hotelkaufmann Hospitality Used the software for: 1-2 years ### "Bewertung von Little Hotelier" July 18, 2026 4.0 Positiv, deswegen haben wir auch nicht mehr gewechselt. Es funktioniert gut als Schnittstelle von Extranet und Booking.com und wir können flexibel und aktuell die Preise gestalten, Restriktionen einführen usw. Pros Einfache und übersichtliche Handhabung. Funktioniert sehr gut und bei Fragen guter und freundlicher Support. Cons Als deutscher Nutzer sind einige Funktionen nicht optimal wie die Adresseingabe im Extranet, das System mit verschiedenen Mehrwertsteuersätzen und es gab auch technische Probleme mit Extranet und App die aber bisher nicht behoben werden konnten. Review Source GN Gemma N. Gerencia Hospitality Used the software for: Less than 6 months ### "Atención y soluciones rápidas " August 22, 2026 4.0 Bien, fácil de usar, las soluciones a los problemas técnicos siempre han sido bastante faciles de solucionar Pros La atención y ayuda que nos han brindado, siempre ha sido amable, cordial, muy rapida y siempre muy clara Cons El tema de los impuestos, nos ha causado un poco de dolor de cabeza. Seguimos sin saber cuando agregar precios con impuestos o sin impuestos y como se calculan en la aplicación Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Little Hotelier Realmente por el precio y descuento que nos ofrecian Review Source KM KATHLEEN M. Owner Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] THE BEST REP I EVER EXPERIENCED " May 27, 2025 5.0 My experience was a win win all the way around I could not have gotten any luckier \[sensitive content hidden\] is a wonderful communicator and he knew exactly what my issues were and I know he could sense my stress and frustration, I love technology I just wish I was more educated in the field. \[sensitive content hidden\] is extremely educated he knows Little hotelier platform inside and out and backwards and forwards he was patient kind considerate and so very helpful I would like to thank him again. If not for his knowledge I would have probably abandoned this software and gone back to the company I use to have. I used the same company for 21 years and the gentleman retired and a new owner purchased the company and things started to become difficult to navigate. I feel so refreshed and much better all because of \[sensitive content hidden\] honestly no joke he really stayed by my side until I was able to reach my goal thank you again Pros I had an extremely hard time yesterday and today I spoke with \[sensitive content hidden\] and he literally saved my day week month and year it was \[sensitive content hidden\] I liked the most Cons absolutely no cons it was easy to follow his instructions, I was using another company for years and I was able to pick up the phone and call and speak to them directly they would take over my computer and fix the problems that I created due to my lack of understanding, it took me time to get use to texting back and forth with reps from hotelier and I now today for the very first time found \[sensitive content hidden\] and he was wonderful it was as if I was actually speaking to him on the phone instead of having to text him Review Source Response from SiteMinder June 7, 2025 Hi Kathleen, Thank you so much for your feedback. We’re truly glad to hear that Ravi was able to support you so effectively. It's wonderful to know that his patience, communication, and expertise made such a positive impact. We’ll be sure to pass along your appreciation to him and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane FM Fawaz M. General Manager Hospitality Used the software for: 1-2 years ### "Little Hotelier" August 26, 2025 4.0 Little Hotelier delivers on its promise of simplifying operations and centralizing control. Owners who value an easy‑to‑use, all‑in‑one tool often find it a good fit — but those who need advanced customization, bulletproof integrations, or ultra‑fast support may find the limitations frustrating. Pros it simplifies running a small property by putting everything in one place — reservations, availability, pricing, and channel management. Cons I liked the least about Little Hotelier: Customer support delays, technical glitches, Limited or clunky features, Integration challenges, No proactive alerts. Alternatives considered [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Little Hotelier it’s purpose‑built for B&Bs, guesthouses, and small hotels, rather than being a scaled‑down version of a system designed for big properties. Review Source AC Anna C. Commercial Advisor Hospitality Used the software for: 2+ years ### "Great experience with \[sensitive content hidden\] " April 14, 2025 5.0 My experience with Little Hotelier has been positive overall. While I faced challenges understanding why my rates weren’t displaying correctly on Booking.com, the support—especially from \[sensitive content hidden\]—was excellent. Once the issue was resolved, the platform proved efficient for managing availability and rates across channels. Pros What I liked most about Little Hotelier was the personalized support I received when I encountered an issue with my Booking.com rates not displaying correctly. Although it wasn’t easy for me to understand what was causing the problem, \[sensitive content hidden\] from the support team was incredibly helpful and patient. She guided me step by step until the issue was resolved. I also appreciate how the platform connects seamlessly with multiple OTAs, which simplifies rate and availability management once everything is properly set up. Cons The platform is not always intuitive, especially when troubleshooting rate issues. It took me a while to understand where the problem was and how it was affecting my Booking.com listings. Without \[sensitive content hidden\]’s help, I wouldn’t have been able to resolve it on my own. Some features could benefit from clearer explanations or built-in guidance. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Little Hotelier I compared it with Cloudbeds and chose Little Hotelier because it felt more intuitive, was specifically designed for small properties, and offered strong OTA connectivity with responsive support. Review Source SM Stuart M. Owner and operator Hospitality Used the software for: 2+ years ### "Random thoughts after five years of use" May 8, 2025 4.0 I usually enjoy it, and find it efficient. There are some parts that seem needlessly proscriptive, such as the minimum character requirement for completing this field for example! Pros Having clear visibility of the booking calendar. Immediate processing of direct bookings as they are made. Ease of creating and maintaining our website, and of converting bookings from visitors to this website. Helpful humans on the chat screens. Cons There are some screens and data fields in some of the applications which do not actually work or flow into others. This means I have to find the "real" way to change room rates, etc. I also find the bot unhelpful. It suggests a number of ways of doing things (eg, tonight, it gave a list of options for why the way it suggested changing MFA was leading me to an error screen rather than allowing the MFA change. I followed each of these many options, including clearing the history cache, changing passwords, moving to a different secure network, etc before asking for a human - and then I was able to change the MFA within a few minutes). The app continues to have some operational issues, making it less useful than it could be and should be. If it worked and I trusted it, I would use it in preference to the desktop version. Setup of the "Extra Items" section seems to assume these items are large, so does not easily allow for the sale of smaller items such as gift cards, postcards and other products that might usually not be sold for whole dollar figures. Removal of the option not to charge GST in this section was not useful. Alternatives considered [Medicare Marketing 24/7](https://www.capterra.com/p/10002982/Medicare-Marketing-24-7/) Reason for choosing Little Hotelier It seemed more integrated across the system, logical, and provided a good template for our website (Canvas). \[Note I do not recall the exact name of the others I considered at the time. I have chosen what seems like an unlikely one from the list of options to pass the field above\] Review Source Response from SiteMinder May 16, 2025 Hi Stuart, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that you’ve found value in the booking calendar visibility, direct booking processing, and ease of maintaining your website. It’s also great to know our support team on live chat has been helpful when you needed them. We truly appreciate your insights on the platform’s functionality. We've shared your comments with the relevant teams as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AD Allen D. Director Hospitality Used the software for: 2+ years ### "Solid Hotel PMS!" June 5, 2025 4.0 Overall, it's a solid product. I would recommend it. Easy to get started and quite powerful. It's cost effective which is great. Customer support is ever present. Pros Easy to use and great customer service. Easy to learn the basics and move around between the calendar and channel manager. Great customer support. Cons Some aspects can be confusing. Lack of multiple currencies. Inability to record extra items sold on the invoice in a chronological order. (seems like a simple fix). Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Little Hotelier It was a toss up with Cloudbeds. Very close. Switched from [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) Very old and complicated - not user friendly. Review Source Response from SiteMinder June 7, 2025 Hi Allen, Thank you for your feedback! We’re glad to hear you’ve found the platform easy to use and our support team helpful. We appreciate you highlighting the areas that could be improved. These are valuable suggestions and we’ll be sure to pass them along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AG Alessandra G. Hotel Manager Hospitality Used the software for: 1-2 years ### "I am not happy" May 8, 2025 3.0 The people answering the support tab are 99% very nice. I have talked to couple of them, and I always found nice, polite and competent people. Those who had to help with installation, however, were totally inexistent. They convice you to buy it and then they do not follow up at all. They make you feel inadequate as if you are not computer literate you can die! they make you download give you few hints and you need figure it out yourself. We had no support on how to fix rates, how to understand things and how to continue. We basically had to figure out all by ourselves. Pros I only like the fact that has an APP linked to it and that is relatively cheap. Cons I honestly thought it was more useful. there are a lot of things which are not flexible. there is no way of highlighting if a reservation is provisional or confirmed. there is no difference in color between a direct booking, an agent or an OTA. No reminder for payments. Alternatives considered [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Little Hotelier I thought it was easy and I liked the first impression in the presentation done by the seller (who then disappeared together with the lady who should have helped us installing all) Review Source Response from SiteMinder May 19, 2025 Hi Alessandra, We deeply apologise for the frustration and disappointment you've experienced. Thank you for bringing this to our attention. We hear and understand your concerns regarding your initial onboarding session and want to ensure you receive the support you need. To address this, a senior member of our onboarding team has reached out to you and scheduled a training session for you on Thursday 22/05/2025. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi TJ Thomas J. Owner and Manager Hospitality Used the software for: 1-2 years ### "After setup is done, easy doing. " May 15, 2025 4.0 After setup is done, easy doing. Really helpfull, as wellas the user managing is easy. Pros After setup is done, easy doing. Little Hotelier app on IOS is working good. Cons If you not working on Little Hotelier and you come back after some minutes and want to open a reservation it's not possible. First you have to reload the page. It's not depending the browser and/or cookies setting/history... Little Hotelier app on Android is not reloading automatically, not an issue of phone or setting. Review Source Response from SiteMinder May 21, 2025 Hi Thomas, Thank you for sharing your feedback! We're happy to hear that once setup is complete, you’ve found Little Hotelier easy to use and that the iOS app has been working well for you. It's also great to know that user management has been helpful. We appreciate your detailed input regarding page reload issues and the Android app's issue. We’ve passed this along to our team for further review. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane XA Xamira A. Directora Hospitality Used the software for: 1-2 years ### "Todo bien pero podrían mejorar la empatía " May 7, 2025 5.0 Bien dentro de todo pero me parece que la empatía y fidelizacion del cliente no debería perderse Pros Me lo resolvió rápido el chico que se encargó de resolverme lo Cons Que me dieron de baja la cuenta sin llamarme para ver el motivo de porque no había pagado, tratan a los clientes muy fríamente. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Reason for choosing Little Hotelier Porque me permitía crear varias tarifas y eso nos facilita las reservas Switched from [Avirato](https://www.capterra.com/p/197795/Avirato/) Por precio realmente Asique bien 👌 no quiero escribir más Review Source Response from SiteMinder May 16, 2025 Hola Xamira Gracias por tus comentarios. Nos alegra saber que nuestro compañero resolvió tu incidencia rápidamente. Dicho esto, lamentamos sinceramente tu experiencia con respecto al cierre de la cuenta y la forma en que se gestionó. Esta no es la experiencia que pretendemos ofrecer, y te agradecemos que la hayas compartido con nosotros. Trasladaremos tus comentarios al equipo correspondiente para mejorar nuestra comunicación y el apoyo que brindamos a nuestros clientes. Si necesitas cualquier otra ayuda, no dudes en contactar con nosotros. Un cordial saludo, Zidane JW Jen W. Director Hospitality Used the software for: 2+ years ### "Little Hotelier Support" June 26, 2025 5.0 Very happy with my experience as the problem was corrected fairly quickly and \[sensitive content hidden\] was good to talk to. He also asked if I had anything else I needed help with. Pros \[sensitive content hidden\] was super helpful. I had to get him to call me back as I was interrupted during the call. He helped me work through my direct booking and mapping issue. Cons It was all good. I didn't have any concerns with the service that I was provided. I find it easier to talk on the phone rather than the chat option. Review Source Response from SiteMinder July 6, 2025 Hi Jen, Thank you for your feedback! We're so pleased to hear that Dawn was helpful and able to resolve your direct booking and mapping issue efficiently. We understand that speaking over the phone can sometimes be easier than chatting, and we're glad Dawn made the experience a positive one for you. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. GC Georgina C. Gerente general Leisure, Travel & Tourism Used the software for: 1-2 years ### "Súper servicio y funciones " June 9, 2025 5.0 Al principio estaba un poco dudosa ya que trabajaba con otra plataforma, pero ahora quiero seguir recomendandolos a ustedes Pros La atención al cliente, siempre atienden mis dudas con amabilidad y rápidamente. Las funciones y los informes que dan son maravillosos para darme claridad sobre el negocio. Me encanta trabajar con ustedes Cons De repente algunos fallos o muchos pasos que no entiendo, pero siempre están ahí para ayudarme lo cual agradezco. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Little Hotelier Porque ofrecían el mejor plan integral en cuanto a la página web Review Source Response from SiteMinder June 15, 2025 Hola Georgina, ¡Muchas gracias por tus comentarios! Nos emociona saber que has tenido una experiencia positiva con nuestro servicio de atención al cliente y que las funcionalidades e informes han sido valiosos para tu negocio. Realmente agradecemos tu paciencia. Ten la seguridad de que nuestro equipo siempre está aquí para apoyarte en cada paso del camino. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane ZDNR Zarista Dewi Noor R. Guesthouse Manager Hospitality Used the software for: Less than 6 months ### "Smooth Management Experience, Hoping for Hourly Booking Upgrade" May 9, 2025 4.0 Pros Little Hotelier has been a great help for our guesthouse by streamlining everything—from the channel manager and reservations to check-ins, check-outs, and payments. Cons However, one thing I still find lacking is the flexibility to accommodate transit guests, which we often receive at our guesthouse. Currently, the system doesn't allow us to input two separate reservations for the same room on the same day, even if the first guest has already checked out. It would be great if an hourly or transit booking feature could be added. Additionally, we sometimes experience delays in synchronization between Little Hotelier’s channel manager and the online travel agent extranets. Review Source LS Lieley S. Assistant Hospitality Manager Hospitality Used the software for: 2+ years ### "Very good service and product!" May 10, 2025 5.0 I have thoroughly enjoyed learning to use little hotelier and have enjoyed experimenting with its features. It has been a wonderful system to use for our medium sized site. Pros Very easy to use, they offer quick support when its required and they are quite responsive to suggestions and feedback Cons There is not great functionality for larger group bookings. I also would have liked to have seen customizable reporting where you could select the information to be available on a report. Review Source Response from SiteMinder May 16, 2025 Hi Lieley, Thank you for the feedback! We're pleased to hear that you've enjoyed using Little Hotelier and exploring its features. It’s great to know the system has worked well for your medium-sized site. We appreciate your comments on group booking functionality and customisable reporting, and we’ve passed them along to our product team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane KK Kerry K. Owner Hospitality Used the software for: 1-2 years ### "Thanks for the help" May 18, 2025 5.0 I receive the help I need when using the chat. Questions/concerns I have are clearly explained. Pros It's pretty straight forward to use. The calendar is easy to read and creating reservations and blocks are simple. Cons There is not a phone number to call and get help. It does not work well on my computer or tablet and I have to reload the entire platform after doing only 3 things. The only advice on this was to go through incognito/private browsing, which worked but is not convenient. Review Source Response from SiteMinder May 21, 2025 Hi Kerry, Thank you for your feedback! We're glad to hear that you find the platform straightforward and that creating reservations and blocks is simple. It's also great to know our chat support has been helpful in addressing your questions clearly. We appreciate your comments on platform performance and we’ve shared this with our team for further review. In case you'd prefer speaking to someone directly, we do offer phone support Monday to Friday: 📞 International: +1 (469) 930 5665 (24hr support) 📞 USA Toll-Free: 1 800 604 0679 (24hr support) If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane RF Ramiro F. gestion y recepcion Hospitality Used the software for: 6-12 months ### "Opinión sobre Little Hotelier" April 22, 2025 5.0 En general bien pendiente de resolver algunas cosas con el registro de pasajeros, espero sigan mejorando aspectos del software Pros Un PMS bastante completo, conectando con todas la plataformas. Cons Lo que no me gusta de Little hotelier, quizá sea la interface , en el anterior programa se podía ver de un vistazo de que plataforma procedía la reserva, otra cosa a mejorar que a veces al realizar la entrada de un huesped sale mensaje que contacte con servicio técnico y hasta que refrescas la pagina en el navegador no permite realizar la entrada, tambien si es posible me gustaria que se mejorara a la hora de hacer una reserva poder coger varias habitaciones, ya que a veces con los grupos seria muy practico. Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Probar si el PMS era mas completo y pudiese tener mas funciones que fuesen interesantes Review Source AJ Adam J. Assistant Manager Hospitality Used the software for: 1-2 years ### "Helpful Staff and good service" May 5, 2025 5.0 Staff are helpful and answer any query you have, whether big or small. And they ensure you are happy with the results before ending the query. Pros The ease of use of the service is once set up. Staff are always there to help and answer any query, whether big or small Cons The set-up process is fiddly and can mean you repeating several processes before fully activating your business on the channel manager. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) More features were available with Little Hotelier Review Source Response from SiteMinder May 16, 2025 Hi Adam, Thank you for sharing your feedback! We’re glad to hear that once set up, the platform has been easy to use and that our team has been consistently helpful and supportive. We truly appreciate your patience as we work to streamline the process. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane LS Leeanne S. Manager Hospitality Used the software for: 6-12 months ### "Customer Service" May 19, 2025 5.0 Little hotelier is a great booking system, it has not got all the bells and whistle of some other systems but it is quite simple to use over all. The support or help required from a simple phone is exceptional ,they seem to have a lot of patience and experience in there knowledge of the app. Pros Very easy to use the front desk of the program, as a new comer to system i found it very negatable Cons Back end of system is a little hard to understand the steps required to add rooms and rates Review Source Response from SiteMinder May 22, 2025 Hi Leeanne, Thank you for sharing your feedback! We're glad to hear that you’ve found the front desk features easy to navigate, especially as someone new to the system. It’s also great to know our support team has been patient and helpful. We appreciate your feedback on the backend setup for rooms and rates. If you ever need assistance with that, feel free to reach out to our 24/7 live chat. We’re always here to help. Warm regards, Zidane MJ Melvin J. director Hospitality Used the software for: Less than 6 months ### "Good system, Great support, but few requirements still need to be met" April 14, 2025 4.0 The simplicity of the system makes it easy to use and contributes to simple implementation. Support is great, also today by \[sensitive content hidden\], who immediately understood my question and takes the necessary actions to solve it. Pros The system is accessible and easy to use. Cons Few very basic and high priority functionalities should be addressed. Switched from [Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.com/p/135751/eZee-Absolute/) The feature for Google search of Siteminder. Review Source Response from SiteMinder April 22, 2025 Hi Melvin, Thank you for your feedback! We’re glad to hear you find the system accessible and easy to use. It’s also wonderful to know our support team was quick to understand your needs and take action. We appreciate your note about the need to address some core functionalities. Your input is important, and we’ve shared it with our product team as we continue working to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.