Who Uses This Software?

CampManager is specifically designed for Caravan Holiday Parks, Touring/RV Parks and Campsites. The web-based software can be used for both park and booking management including online booking.


Average Ratings

27 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CampStead
  • www.campmanager.com
  • Founded 2007
  • United Kingdom

About CampManager

CampManager offers you a complete end to end process for managing your Caravan Park or Campsite. CampManager is a web-based caravan park & campsite booking software that operates off one platform allowing staff to check availability in real time, and take bookings and card payments from multiple locations simultaneously without worry of overbooking or duplications. Free up some time to focus more on your customers, by accepting bookings 24/7 through your website with CampManager.


CampManager Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Campgrounds
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management

CampManager Reviews Recently Reviewed!

72ce1bde4d3fd0adb7f9014273656232

Excellent software

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple and easy to use, training others is a breeze. Support are great if you have any queries and are always willing to help.

Overall: Still waiting on an integration with Hoseasons, however this is delayed by them not CampManager, we hope this will be live soon.

The upfront is a bit Steep, but CampManager is the best investment we have ever made

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very simple to learn. Great customer support. Easy to adapt to specific needs, We asked for a large custom project to be created for us and thanks to the great team over at CampManager we now have it that we can proudly show to our customers.

Cons: Some objects cannot be customised as fully as I would like but they normally find an alternative to help solve the issue.

Overall: Tons, we have a complete system that we can customise with just a phone call to the guys at CampManager

The very Efficient and Effective Time-Saver.

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As in my review, very user friendly and it's easy to get the big picture of the bookings that have been taken and what balances are owed and notes about the booking are all in one place

Cons: Taking bookings on the phone and if they are paying their deposit by BACS the balance comes up as zero

Overall: I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers┬┐ details and bookings are entered straight into the package
Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account.
The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go.
I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small.
An excellent package.

Camp Manager - a flexible, user friendly, booking system

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves me a lot of time when it comes to accounting.

Cons: You can only view one month at a time, sometimes it would be useful to view two months if a booking covers two months it would save you having to scroll between the two.

Overall: Acorns Naturist Retreat offers camping, static home rental, bed & breakfast and day visits. Until a year ago we made all our booking on paper, as the site has grown and become busier we needed a system that would be flexible enough to deal with the different accommodation that we offer. Camp Manager was able to tailor a system to meet all of our requirements. This has resulted in a more efficient booking system, no more last minute panics about double bookings. We no longer have a huge postage bill as most of our booking confirmations are sent by email. We run a bar and restaurant and Camp Manager is able to itemise each customers restaurant and bar bill on their invoice. This is something the customers like. From an accounting point of view, it has saved a tremendous amount of time and like wise we can see at the click of a button all kinds of statistics related to our bookings.
Like everything that is new it takes time to get used to and the Camp Manager team have always been at the end of the phone to help with any query however trivial.

A great product and fantastic service.

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are very happy with the service provided by CampStead/CampManager. Some finer aspects we have needed to change or adapt, have been very swiftly dealt with and solutions found within the day or even hour!
The only thing we would like to see a change with is possibly to be able to see the days of the month as you scroll down on "CHARTS" - month outlook, which would be so useful to us to use when in our reception, so that we are able to quickly scan available pitches without going into the system fully and entering a persons details; as at the moment we have to keep a finger or a ruler on the screen to mark the day position - if that makes sense. (I know we have mentioned this in the past, so there may well be a reason why this is not possible).
Customers are finding it really easy to make a booking and we are not answering the phone every few minutes - brilliant!! Kenny and other staff are always so polite and obliging. It has genuinely changed things for the better here, thank you so much and keep up the good work!

Findhorn Bay Holiday Park

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use

Cons: some reports are still csv files

Overall: very good program easy to use , support staff all very helpful. Online bookings are now taking off .

Great product for Holiday Cottages too!

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It was a campsite that recommended this product, however it is also a perfect match for our property which has 4 holiday cottages, B&B and fishing. CampManager is very flexible and the service feels very bespoke for our specific needs - we are very happy with the product so far and they seem to continuously be making improvements.

Fantastic Serivce

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very easy and simple .. when showing new staff how to work the system its very simple.

Cons: How it logs you out so often

Overall: Everything is so easy and very simple with this system , would highly recommend it to any business. needing help with booking's .

we can't manage the site without it

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: every thing

Cons: self explanatory

Overall: from the a minute I made the phone call every thing went smoothly. so easy to use, save staff cost, you can access the management system with no restriction on number of devices and no extra cost, so you access the system from anywhere, 24h support service any amendments can be done straight away .
we opened the site just before the summer holidays with no experience and all went perfect we couldn't done it with campmanager .

Recommendations to other buyers: if I could have the option to amend the prices of the pitches to suite the events we do on site save contacting you every time

Can't rate Camp Manager highly enough!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once the required fields have been completed, there's so much information available to view

Cons: Nothing as I know I can always call for assistance

Overall: The guidance and assistance I've received over the last year has been invaluable. Kenny has been an absolute superstar.

Recommendations to other buyers: My advice - use this software

Family run caravan park review

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.. very easy to navigate between options. Mistakes are easily corrected.
Feel we are not missing out on bookings if we don't answer the phone at 10pm!
Also Kenny's backup is fantastic!!

Cons: Did feel expensive and had to try and not think about the system paying for itself in terms of more bookings (that would be hard to achieve) but more as a way of making life easier!

Overall: We had resisted moving to an online booking system for years, but the after hours telephone calls persuaded us to at least listen to the sales pitch from Camp manager.
Early days but very pleased with the system so far. Extremely easy to use and our staff are actually enjoying using it! Customer feedback has also been very positive.

Pickaquoy Review

Jul 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use, simple to edit a booking

Cons: Cant make more than one booking at a time.

Overall: We normally deal with Kenny who is very helpful and efficient. We find campstead easy to use, almost so easy you could get through a booking without training!

Good, but wish it could do more

Jul 07, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simplicity

Cons: Not comprehensive enough

Overall: The guys at Campstead are a pleasure to work with and the system is generally very good. Simple to learn and use without techy overload. My only gripe is that when asking for certain reports I am told the system cannot do that and I have to download everything into a spreadsheet to then cut from. A bespoke report tool or capability would be nice, as would a CRM module.

User Friendly and Time Saving

Jun 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Efficient booking in system. Easy to follow. Ideal for our small holiday park. All card transactions are processed through the site and I have done away with the other card terminal. Much more secure and easier to manage. The Campstead Team have been very helpful throughout and are very quick to respond to requests for help. The system isn't static, additional functions have been added to the system.

Cons: On the whole delighted. It would be useful to be able to print off the Unit Summary in the Static Home Section. It would also be useful to be able to do a group email and newsletter from the system but you can still copy information into an excel spreadsheet and use it from there.

Overall: I have now used Camp Manager for just over a year. It has made park management so much easier. Record keeping and analysis is so quick to do. More bookings are being made online freeing up more time. Busy holiday times are much easier to cope with.

Recommendations to other buyers: I am in an area with slow broadband and was concerned about transferring to an online system. This hasn't been the problem I had expected. The system loads quickly.

A Great Management Tool.

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Campmanager is an excellent product giving us an efficient and automated tool in which to manage and record our campsite reservations. Along with the integration of our card payment system, our customers benefit by having clear visibility of our vacancies, and an easy booking experience, making it simple for the customer to reserve either by credit or debit card.
Automatic emails are sent out saving us time and making the whole time between booking and holiday efficient and professionally managed.
The back up provided by the staff at Campstead is excellent, there is always someone at the end of the phone to handle any problems and all amendments and requests are carried out very quickly.

Effective and easy to use software supported by great customer service

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Camp Manager is reliable and effective software that makes online booking clear and simple, and allows multiple staff users to access the system simultaneously. Our staff have found it is easy to use. A large percentage of our customers are choosing the online booking option, saving staff time and increasing bookings by attracting customers who wish to book in the evenings when the staff are unavailable.

As Camp Manager can be accessed from any internet device including phones, managers can view bookings, invoices and accounts when out and about on the park, or away from site.

Support staff at Camp Manager are always available and helpful.

Fabulous system at times a little slow to access

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been with Campstead for 12 months had no problems in setting up or using system, there follow up and customer service is 1st class. Definitely would recommend.

Very simple but comprehensive.

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: simple to use.
simple and quick way to check someone in.
good for accounting purposes and invoicing.
never really had any major problems.
after care service is excellent, any problems are dealt with immediately.

Excellent system,quick and simple to use,very good telephone support

Mar 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found that the Campstead program has made our office much more efficient. The step by step booking system makes it simple to teach new staff how to use it. At a glance we know which customers are arriving / leaving. Balances are also displayed clearly. The review forms are a great way to collect feedback from our customers.The telephone support is excellent. We are talked through problems and given clear explanations,so we learn from the support system too.

Excellent

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having looked for every online booking system on the planet CampManager is without doubt the best, and most perfect online booking system available .

An excellent transition

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CampManager has enabled us to smoothly move from an onerous paper based system to an online system. Not only does the product suit us down to the ground and do everything we need it to, the team behind it are also brilliant. Always contactable, happy to help, and innovative when you need a little bit of extra help. If you are looking for an easy to use cloud-based booking system, I cannot recommend CampManager more highly.

Life has become so much easier!

Nov 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I eventually made the decision to enter into online booking after much deliberation. How I wish that I had done it earlier!
CampManager has been a 'godsend' to our Caravan and Camping Park. All the hassle of weekend planning has been eliminated, customers can choose their own pitch and opt for other options.
My worries about 2 customers turning up on the same date for the same pitch were completely unfounded and we have not had a single problem throughout the whole season.
In addition any help or explanation needed has been given by the CampManager team with patience and clear instruction, the whole system works with common sense and practicality.
CampManager has also enabled me to modernise my record keeping for the Static Caravan part of our business, the sending of invoices can now be done quickly and easily.
If there are any other doubters out there my advice would be to 'just go for it'!

Excellent product

Nov 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Camp manager has taken the majority of booking admin away.

Blends seamlessly into our website.

Extremely well designed software giving ease of use.

Excellent functions such as multiple group bookings.

We would highly recommend to any campsite or holiday park as an essential online booking software provider.

Great System

Nov 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were a bit reluctant to change to Camp Manager but it has proved to be a fantastic decision. Having been using it for a year now we can't imagine being without Camp Manager. Very user friendly and staff are very helpful and can sort any queries out very quickly over the phone. Would highly recommend to anyone.

Simple to use, even for a self confessed technophobic.

Nov 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have yet to find anything missing from this software.
A booking gets made, the money goes through, a receipt gets sent and my accounts get instantly updated. I know all of this because my mobile phone 'beeps'.
Bookings are easy to view on screen and the live site map is the icing on the cake.
Thank you Kenny and all your support team. It is a pleasure doing business.

Very happy with the CampManager online booking facility.

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with CampManager system has been very positive. Guests are able to book online 24/7, which helps to drive business. It has saved us time, no more getting card details, processing payments and confirmation emails, now all automated.
Any minor teething issues were quickly and ably dealt with by the Campstead team and we would, and have, recommended CampManager to other campsites.

Overall a good system, with great staff

Sep 13, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Campmanager does allow us to make bookings and change bookings quite easily and the support if you have a problem is brilliant (Kenny Martin has been our main point of contact and is always very helpful, friendly and responds very quickly).
It means we no longer need a white board with all on site as all the info you need is on the computer.

A couple of things missing that we'd find helpful with the system;
-There is no 'back' button, so if customers who add something or change something half way through a booking being taken, then you generally need to start all over again.
-Analytics is quite limited. We would like to know how people heard about us, as well as if they are a repeat customer, or in the caravan club etc, so an option for 'how did you hear about us', and another box to tick if they are in a club such as the caravan club, would be helpful.
-when cashing up, we need to separate income from tents against income from other units, but in the accounts section this does not allow you to do this quickly and you generally have to go through all the transactions to find out which are tent and which are other. An option in the account section for this would be very helpful.

Vendor Response

by CampStead on September 14, 2015

Hi Emily, We really appreciate your feedback and comments, and we would like to assist you based on the points you have raised. - No Back Button - There is a back button located at the top right of the screen. Pressing this will bring you back to the availability screen, retaining all the information you had entered, such as the arrival and departure dates, number of adults, children etc.. - Analytics - An option can be added online allowing you to collect information on how customers found out about you. You can also customise your booking sources. We would be delighted to set this up for you. We can also integrate Google Analytics into your online booking system, allowing you to track which websites customers have come from. - Cashing up - Separating camping income from touring can be done very easy by customising your nominal codes. You will also be able to export this data to Excel. We will contact you to discuss these in more detail. Kind Regards, CampManager