Atera

Atera

4.5 / 5 56 reviews

Who Uses This Software?

Our customers are small to medium size MSPs, IT Support companies and VARs. For those companies, Atera is not just an all-in-one software, it's a solution that will change their whole business model.


Average Ratings

56 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    Technician based Pricing plan with unlimited Servers and Workstations.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Atera
  • www.atera.com
  • Founded 2011
  • Israel

About Atera

Atera is a cloud-based IT management platform that provides all-in-one solution built for MSPs. Atera offers RMM, PSA & Helpdesk, and remote access in one powerful solution. Ateras innovative platform is simple to use, allowing MSPs to onboard quickly. Atera's disruptive pricing model allows MSPs to pay per technician with unlimited agents, offering transparent and predictable pricing. We offer a free 30-day trial, so sign up now and get started right away!


Atera Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

Atera Reviews Recently Reviewed!

Good RMM, if you are new to MSP you need this.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the pricing model of Atera, which is per Tech (unlimited agents) it has all the features that you need to run your MSP business, really easy to use.

Cons: It lacks a third party patching system, but hopefully gets implemented as the time goes, everything else is great.

Features are limited and lacking

Sep 05, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the simplicity of the software but limited on billing.
Easy to access when it is working.

Cons: Limited on Billing: You cannot generate a manual invoice. Reporting is impossible without API work.

Support is friendly however NOT very helpful. They are new and have issues like new products. They have several years to go before I would trust my company with them.

Vendor Response

by Atera on September 07, 2017

Hi Ryan, Thanks for the Feedback. To answer your comments - there is a way in the platform to generate manual invoices. In Addition, we have sophisticated, out of the box reporting functionalities, so there is no need to use the API is you prefer not to. We're happy to invite you to a 1x1 session to walk you through the different parts of the platform you were having trouble with. Please reach out to the support team, in a ticket of via live chat to get that set up. Thanks again for the feedback.

Great Potential!

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Functionality that doesn't overwell the core purpose of the software.

Cons: Can be difficult to get those truly custom settings you want.

Overall: Atera has so far been an awesome experience for me. I run a small IT department and can't afford a huge investment in software. It's use of use, ticketing customization, look and design, all lead to an overall great performance. There is also lots of room to expand the software and great opportunity.

Recommendations to other buyers: Take advantage of the free trial to the full extent before making a decision.

New way for IT Support

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Full training available
Great support team
Good product development
Very cost effective

Cons: Non

Overall: We are a small IT Support service provider. Growing our client base was always going to be a problem as access to quality trained IT Tech's are not always available.
Changing our business model from break-fix to Managed Support via Atera, allowed our business to grow without the huge overhead costs.
Our clients are impressed as we are able to predict risks to business without costly site visits.
Atera's service is great and product is very easy to use out the box.

Recommendations to other buyers: Use is and watch your business grow

Great potential but lacks support and 3rd party integration

Nov 07, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We have been using Atera for about 6 months now. Prior to this, we used Spiceworks and Teamviewer with an opensource monitoring platform so my experience with a pure RMM is some what limited. The Atera platform has great potential and we appreciate the work being put into the product.

Pros: The user interface is very nice. You get a great view of the performance of your tickets, devices, and staff. The agent is fairly easy to push and provides detailed information about the device. Flat rate pricing helps manage your budget.

Cons: Backup is online only with no option of a local storage target. This can get expensive since its a pure cloud only. As a side note, this is a Max Backup re-branded. Integration with other backup providers is not an option and managing backups from the admin portal is extremely limited. The remote access tools that originally came packaged with Atera used an RDP proxy which was trivial at times but when it worked, it was lightning fast. They recently began moving towards splashtop which thus far, has been slow to use. Getting alerts on devices that are monitored and gone offline are sent immediately however, alerts that the system has been restored takes much longer (Both email and dashboard). Sometimes we begin the process of troubleshooting only to find out the system is back online (waste of time). Updating tickets requires patience. If you update the notes and select an action to close or resolve the ticket, the page freezes. The trick thus far is to update the note, hit F5, then close the ticket. Tech support is one person (Liron) and based off shore. The difference in time zones and human bandwidth is frustrating. We notify support of issues we encounter but we feel like their approach is "take it or leave it". Sometimes they fix it and sometimes they forget. Reporting capabilities are limited to whats on the dashboard (and there aren't that many). I hope one day there will be an editor to create reports.

Recommendations to other buyers: Take inventory of how many devices you're actually managing and make sure the pricing make sense for your business.

Was happy until false motherboard overtemp readings were constantly issued

Sep 09, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very economical and many features others don't have

Cons: Not as much technical spec and readings shown such as real temps, fan speeds etc . System relys more on preset level alerts which gives you less active data to look at.

Overall: I must admit that during my initial testing I found all was good until I added PCs which triggered a false motherboard reading of 106 degrees c . The actual temp was 36 - 38 . Unfortunately the only solution offered by Liron was to set the threshold to 107 degrees which would wipe out the function.

Recommendations to other buyers: Be sure to try it out on a range of chipsets to make sure the alert functions are going to do the job for you - false alarms are more harmful some times then the real thing.

Changing the game for MSP's

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price and functionality

Cons: Built-in Remote Control a bit hit and miss sometimes.

Overall: We love using Atera, their pricing model is the best going around for both a RMM and PSA product.
Every month they work on bring new features and integrations to life, they are also very keen to hear what MSP's like and dislike so they can actively create a better product.

Atera is Nothing Short of Fantastic

Jun 15, 2016
5/5
Overall
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As an MSP for the past 23 years, we've used and evaluated more solutions and tools that can be remembered - rarely does an MSP find a solution as utterly groundbreaking as Atera. Disruptive pricing model, agile, fast, comprehensive and easy to use, and a game changer for the bottom line. We are sold on Atera and you should be as well.

Pros: Disruptive pricing, agile, fast, ease of use. Outstanding support and rapid feature additions.

Cons: We have encountered no cons at all.

We used this product for about 6 months

May 27, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Pricing is very comparative and the software is relatively easy to use.

Cons: Appalling customer support, lack of interest and understanding

Recommendations to other buyers: If you want reliability, then this software is not for you. We started with a good relationship with Atera, but as soon as problems starting occurring, the level of support dropped.

Great Product Great Tool

May 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Atera is the best RMM & PSA I've tried and I've tried quite a few. The program is super user friendly and the customer service is better then top notch. I've been using the program for a couple months now and just received an email asking me if I had any questions to call the Manager directly. The price alone is worth it, unbelievable pricing and a must for new MSP's and it has plenty to offer for older MSP's as well. I think we are going to have a nice long lasting partnership.

Atera is the game changer of MSP platforms

Apr 20, 2016
5/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is a new build, all-in-one platform based on contemporary computing technology as opposed to a conglomeration of products operating under one banner. The vendor supports and responds to inquiries. They listen to suggestions and update requests. Atera is manageable.

Cons: My least liked view of this product and vendor are my impatience with the progress of continued development. Atera is 'peddling' hard and fast to add functionalities and services.

Recommendations to other buyers: Understand MSP software requires organization and thought. All MSP product requires setup. Atera may be no different but the screen forms, support and knowledge all help as references when setting up a new Atera.

A definite breath of fresh air in a crowded market

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it.

I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas.

Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful.

I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

A game Changer for those just starting out (and beyond)

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it. I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas. Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful. I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

Pros: - Easy to Read dashboard - Setup was a snap - No prolonged on-boarding - They actually listen to suggestions and comments

Cons: - A/V is not integrated (They are apparently building this in very soon, but you will still need to have your own partner account with that A/V provider. It would be nice if Atera just billed us for it, since we could probably obtain big volume discounts). - Integrated remote connection is hit/miss. Luckily you can integrate GoToAssist for a solid solution.

Is one of the easiest and user friendly products I have used!

Apr 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The program allows me complete support of my client base. I can access Atera from just about anywhere! It is the only product I have found that helps me to deliver the level of support I insist on.

Cons: Not much to say that is negative, just some basic requests for the wish list. They respond to requests promptly.

Recommendations to other buyers: Give it a go you will be very happy. We have found Atera to be very proactive with our requests, the product allows us to not only produce tickets,monitor performance (Client & Self) but from within the program we can remote into our clients PC's either using the propriety software or setup with Support Assist. The ability to Zap jobs directly into our Xero invoicing system makes life much easier

Atera

Apr 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

atera

Apr 15, 2016
4/5
Overall

Comments: i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

Pros: simple to use, easy to set up

Cons: navigation inside application is sometimes hard

Atera- review

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises.
Also the updates and so on that are programable gives u a lot of room for real business.
We are very happy with Atera.

Pro
Easy interface
Quick overview
Realy good support
Not to expensive

Con
non, except maybe the language, but which it-person doesn't know English

Earning satisfied customers

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises. Also the updates and so on that are programable gives u a lot of room for real business. We are very happy with Atera.

Pros: Easy interface Quick overview Realy good support Not to expensive

Cons: non, except maybe the language, but which it-person doesn't know English

Atera

Apr 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies.
Pros:
Pricing is per tech, not per seat
Cloud based
Great UI
Prompt updates
Cons:
Remote connector can be finicky sometimes
I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera

Undoubtably one of the easiest Cloud Based MSP solutions on the market.

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've swapped from SolarWinds N-Able and haven't looked back. There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually. Support from the Atera team has been great and there's been several updates to the system adding new features in three months we've been using it (specifically focusing on requests from the end users).

Pros: * Easy to install light weight Agent * Quick Remote Support Tool * Easy per Technician Pricing Structure with Unlimited Device Management * Integrated Cloud Backup and Email Threat/Spam Protection * Modern, Clean Cloud based User Interface and Dashboard * Built-In Ticketing System integrates with supported Zapier apps for Accounting and Billing * Ticketing System has time tracking built it. * Audible Alerts on Device Failure * Help Desk agent allows clients to submit tickets with key-combination (Screen shots are attached to the ticket)

Cons: * Lacks the advanced Remote Command Prompt other solutions provide. * No Apple Mac Agent (Mac clients are monitored via SNMP) * Mobile portal lacks some of the features of the full site. * No Integrated AV (But has support to monitor third party AV) * No Dedicated Mobile App (Though they focus heavily on their Mobile Portal) * Would like more options to customization the branding

Atera - MSP Platform - Simplicity not Complexity

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We looked at many different MSP platforms for our growing business, such as Solarwinds N-Able, Managengine, PRTG, but found that Atera has the easiest interface to use. It is also feature rich, while not having the clutter that many other over-the-top MSP platforms have. Setting up tickets and customers is quick and easy and on-boarding new engineers is simple.

Pros: Ease of use, great interface, fast, easy to configure, great support

Cons: being able to import SNMP MIBS would be great.

So far so good

Apr 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been looking for a software to replace GFI Max for sometime as the pricing has gotten to be too much. After a few days with Atera I decided to subscribe. The price is right and the features really help a small MSP get more done with less.

Customer service is top notch as they were very quick to respond to my questions. Couple of things I wish they had was a AV product integrated and a mobile app for remote support.

A low cost alternative to other RMMs

Apr 14, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros:

-Pretty easy access to get feature requests to the development team
-PowerShell scripting was recently added
-The pricing model works really well for small shops
-New features have come out at a pretty good pace so far

Cons:

-Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del
-Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

A low cost alternative to other RMMs

Apr 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros: -Pretty easy access to get feature requests to the development team -PowerShell scripting was recently added -The pricing model works really well for small shops -New features have come out at a pretty good pace so far

Cons: -Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del -Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

Happy so far!

Apr 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera for 2 months now but I dont see us going back...

Easy and flexible

Apr 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since we use Atera.

Good and flexible

Apr 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Good and flexible monitoring and ticketing and much more, was a good choice for us! The support is always fast and very helpfull. We are working with more efficiency since we use Atera.

Pros: -Good support -Flexible management

Atera for MSP's.

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.

Great all in one

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great interface, great tools, lot's of data that can be turned into solid information. One thing I wish was a little better is the direct connection from the Atera Devices page--if you have a GoToAssist account you'll be golden!

Great Tool for MSPs

Apr 14, 2016
4/5
Overall
5 / 5
Value for Money

Comments: We have been using Atera's platform for a few months now and have worked with them on development and what a wonderful experience it has been. We look forward to helping Atera by offering ideas for new features as we continue to implement their solution into our business.

Pros: Great pricing, web based, great reporting, great customer service and easy access to remotely manage any device.

Cons: Remote connection only works in Windows and no end user remote connection feature but, both of these are on the road map.

Save a lot of money and functions just as good if not better.

Apr 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been moving from another RMM vendor to Atera over the past couple of months. I have found that Atera does everything that I needed from without the monthly overhead. I was paying per device and my monthly cost was around $750 now I get the same functionality at a very small cost.

Great product which keeps improving

Feb 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using Atera aControl for quite a while now. It has evolved to a great product and it is still evolving. I also think that is it's greatest pro. They listnen to their users and incorporate input and ideas.
There could be some more improvement here and there, but at this moment I only think the remote control feature is not up to par yet.

Overall we are very satisfied with it.

Simple All-In-One Solution

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Atera is the only easy and simple All-In-One solution.

We are using Atera cloud platform for almost 4 years now, and we are highly satisfied with the product and support.

Highly Recommended!

Atera Servicedesk = My Servicedesk

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Atera is a really well working set of servicedesk tools in one handy dashboard. It's providing us the ability to really service our customers to their IT needs. We use it to monitor all systems, support users remotely, easily backup and restore, follow it all up with tickets.

Atera maybe the Best

Jan 31, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there.
1. Accountability (ticketing system)
2. Remote monitoring giving us a proactive approach.
3. Remote assistance, the best way to meet SLA agreements
4. CRM we are all in it for the money and we need a way to track our clients and contracts.
5. Web based, allowing me to work from virtually anywhere in the world.
So for me it is a full package.

With every system there will always be bugs and glitches here and there but they do make up for it with an exceptional support team, you are never alone. I have noticed an average of 1 hour for someone to be working on any issue that may arise. The only downside i have noticed is the inability to completely customize the software to my individual needs myself but i can still communicate with the team to do it for me.

Fast, efficient RMM software that's changing the market.

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After having trialled many different RMM software like Kaseya, ConnectWise, I finally settled on Atera. As a new SMB IT service provider with a relatively smaller client base that was at the time just starting out, I found it difficult to justify the ~$10 per endpoint that most of these other RMM software charge. Further to that, there are always hidden costs to most RMM - but I found with Atera this was not the case. Once I started the instant trial I found the user interface to be laid out quite intuitively and the agent deployment to work amazingly well (compared to some of the other RMM software that I evaluated). I have been using Atera for almost 1 year now, and the product has gone through a major revamp along with updates to the Web based interface that has made it even better to use. Atera is the best tool for the job.

Pros: - Charged per tech, not per managed machine - Cloud hosted - no local server necessary - Excellent support team that listens

Atera cloud based Managed Services

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting onboarding my clients. What a pleasant suprise it was to use. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform.

Pros: Easy setup Agent is small and install in seconds RMM works well Customization is good but will improve with each new release. Price per user not device

Cons: RMM doesn't always connect first try especially in slower connections. Would like to see asset management Would like a notes tab

Fanstasic RMM Software

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software works amazingly well. With a disruptive pricing model they are sure to make big waves in the industry. This product saves me hundreds of dollars every month that can be used to add value elsewhere in the business

One of the best choices when it comes to IT Management Software!

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a busy IT support team trying to deliver exceptional service to a wide range of business types over a large geographical area we needed a program that could support us and allow us to achieve this level of service! Atera has delivered this. We have been using them for nearly 2 years now and have seen the time and effort they put into creating a leading product. Our ability to access and help our clients has greatly improved now that we use Atera as our central point of information and no mater who is helping the client they have all information at their fingertips. We are also able to accurately monitor our response times and client satisfaction.

Excellent Product

Jan 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new platform. Not mentioning the fair value, an important factor for choosing it. If you are searching for a RMM tool, yoy need to know the Atera Software, simplicity will surprise you!

Good Tool for monitoring

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alpha COntrol is one of the best tools to monitor and organise your clients. easy to use and good to sell

Essential Manage Support Tool

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Atera for a few months and cannot image providing support to our clients without it. The product is easy to use, no fancy training required. True cloud based solution, with good reporting on devices. The per technician pricing rather than per device makes it very cost affordable to our clients. Support team is great.

Very polished, powerful, turnkey out of the box solution to being an MSP!

Jan 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After running Labtech and other RMM software for years, I discovered Atera through a friend. Right away, the licensing of Atera was appealing after being hit with per-endpoint licensing of Labtech for years. Atera's cost per MSP Technician was a huge relief! When I installed the software and started deploying it, I found that the default features and configuration was good to use right out of the box! Getting 2 major clients setup in Atera was a breeze and everything I wanted to modify along the way was super self-explanitory. The staff at Atera emailed me due to some questions I had with deployment and they were amazingly helpful with great bedside manner. As I've gotten into more and more customization, I'm seeing that the features and functionality is very simple yet it has a couple key features (Automation Rules and Scripts) where you can really go the distance to expand Ateras functionality into doing amazing things! Atera's Helpdesk ticketing system is fantastic, and my customers are really enjoying a much better user interface for their tickets than my previous RMM ticketing system!

I'm giving Atera 5 stars except for "Overall" only because it's still being developed and I'm looking forward to what expanded features are on the way! Any bugs I've found have been either cosmetic or minor -- nothing at all with the functionality or features. Good work, guys - Keep it up.

Very nice

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, good feedback when reported bugs etc.

Back of the net

Atera is practically in a class of its own

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Atera is a new product and new approach but is practically in a class of its own with their all in one system, simplicity and unique pricing model which is technician based and not server and workstation based that is expensive and not predictable. We have been in the computer business since 1990, and have tried many of the legacy software out there and Atera is the one thing we have been waiting for. We use it for everything from workstation and server monitoring, help desk, ticket management and remote connection and billing.

Pros: The easy of use, streamlined all in one system combined with the transparent, affordable pricing.

Cloud MSP management

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I recommend Atera, as a SME IT Support provider, it allows us to cost effectively change our business model from break-fix to MSP. The people are friendly and support great from Atera. Its a true cloud solution with a very small device app.

Pros: * No long term contracts * Easy to use out of the box * Great support * Cost effective * No fancy technical training required to use

Cons: * New company * No Apple device app

Atera System

Dec 07, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: The atera system is a God sent for any Serious IT personnel as it has all the tools for support and management at a very affordable price. We use the software as a MSP and it covers us perfectly from the on demand support to remote monitoring and patching. Overall atera has managed to meet the demands of every service provider in the IT industry from ticketing to self service platform for clients. Personally id recommend anyone to use it and that coming from me really is saying something.

Pros: I dont think you can ever find a pricing model that will beat Atera, allowing you to monitor unlimited machines and unlimited customers. The ticketing system is always on point in my view and the self service portal really does help in relieving some of the pressure on you. In terms of support Atera in my view would never leave me stranded if anything goes wrong with average response times being around 2 - 6 hours i'm rest assured they have my back!

Cons: With every system however there is always room for improvement and for Atera i think the only thing is the agent, currently it only installs on Microsoft based system with remote monitoring for mac and Linux making it not as robust in that area.

Great MSP management software!

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Atera is the easiest, most robust cloud based MSP programs I have used for the price! It allows yours customers to create a ticket with just a couple of clicks from their desktops. It also enables you to manage services, programs, and remote in all in one, easy to use interface. I have used other MSP software/interfaces, but for the price Atera is by far the best! Not to mention their support is very responsive to any questions you may have. They have earned a long term customer!

Pros: Price, easy to use, fantastic as tic support.

Cons: It is hard to put a con in, because it has a negative connotation. It isn't really a con, but an area that needs improvement is better patch management.

Atera is great for startups and new MSPs

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I really like Atera ¿ It¿s great for startups and new MSPs, we use it for a 360 view of our business; Alerts, Tickets, Billing, Reports and Remote connection. The pricing model is also very good - so you can control costs and growth. The combination of monitoring and professional services automation in one system without the hassle of integration is very powerful.

Pros: Very straightforward and easy to use. Pricing model is fantastic.

Cons: Some reports can be cumbersome if you have a very complex issue

MSP Resources for the "Little" Guy

Nov 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With over 25 years providing individual and SMB hardware, software, training, Internet, support as a the "Virtual IT Guy", the evolution of off premises services and support places the traditional "Break | Fix" IT support role at risk. First came the ease of remote access to client computers reducing the number of times an onsite visit was required to kill a print job or configure an email account or any traditional on site services. The Enterprise computing environment has had resources for remote connectivity and support for many years. Such has not been the case for individuals and SMB. If one considers RMM | PSA | billing functionality, it has always been device oriented resulting in costs exceeding SMB ability and willingness to pay. The redeeming and game changing aspect of ATERA is the pricing model by user as opposed to device. It is now possible to become an MSP with serious MSP Tools. It is now possible to continue to service clients as an MSP. Where I have envisioned days being numbered with respect to supporting clients, Atera now makes it possible to go head on head with the more traditional MSP service providers and come out on top

Pros: The biggest plus is the User versus Device billing model. It is a small, customer orientated company that easily responds to email and inquiry. I believe, if they can do something to help, they will. They are also listening to ideas and suggestions to help with the continuing evolution of ATERA.

Cons: A small, new company with whom one must be willing to grow services as they become available. It places one in a position of wanting some services NOW that will have to come later as the company continues to evolve.

Atera Alpha Control

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Outstanding SaaS RMM + PSA + Remote Connection with a disruptive pricing model Atera is used by our team to monitor networks, track tickets, manage our billing, remote connection, and report on all IT issues that are happening within our customer¿s networks. The simple user interface allowed us to deploy very quickly and our team uses it to the maximum. The pricing model is very important for us, because it stays fixed and predictable even if we add more customers or monitored devices.

Pros: Great for all aspects of running an MSP business. Simple and easy to use. Pricing model a breakthrough.

Cons: For running an MSP business, there aren't any cons that I can think of.

usage of atera Alpha Control

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: excellent system for Integrators working with multiple sites, and diverse operating systems. I concentrated my entire operation in one single interface which allows me to manage, monitor, and support all my customers, wether they are in a domain, workgroup, offsite or abroad. I can track all the CRM tickest and can produce profitabiliy reports in order to know which contratcts are worth keeping, and which customers are more trouble then profit.

Pros: central management, easy interface, total control over servers and workstations, ability to produce real time reports, management of CRM tickets.

Cons: a little slow in response at times

Cloud based MSP All-in-one software

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've recommended companies that need helpdesk and monitoring software to look at Atera vs. traditional on premises solutions like Kaseya and connectwise. I always get great feedback from both the owners and the users about the ease of use and onboarding, and the value of pricing per user vs. pricing per device. And its truly 100% SaaS. The company is still small and does not have people on the ground in many countries, but does all the support remote and that seems to work well.

Pros: 100% SaaS, price per technician, per month. No long term commitments. Combines fully integrated suite for : 1. Technical management of the SMB¿s networks. 2. Relationship & Service Desk management between the MSP and the individual SMB. 3. Internal Business management of the MSP¿s Business. 4. Remote Control/Support of Servers, Workstations and Networks. 5. Integrated Cloud Services

Cons: Relatively new company. Product has been out for 1+ year now. No local support, but all online out of Israel. Only SaaS pricing (cannot "buy out" complete license), but it's so much cheaper vs. competition that this is no real issue.

May 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Mar 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Jun 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money