--- title: "Remote Monitoring and Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Remote Monitoring and Management Software - reviews, pricing plans, popular comparisons to other Remote Monitoring and Management products and more." source_url: "https://www.capterra.com/p/144309/Atera/" page_type: "product" language: "en" --- # Remote Monitoring and Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Remote Monitoring and Management ## What is Remote Monitoring and Management? Atera’s Remote Monitoring & Management helps IT teams proactively monitor, manage, and maintain endpoints, networks, and servers from anywhere. Get real-time visibility, automated alerts, and AI-driven insights to detect and resolve issues before they impact users. Centralized dashboards streamline workflows, while automation reduces repetitive tasks, accelerates response times, and boosts team efficiency. End users benefit from seamless, uninterrupted IT service, while IT leaders get actionable reporting to optimize performance and resource allocation. Atera's AI agent, Robin, handles routine IT tasks, deploys scripts autonomously, resolves common issues, and ensures systems stay healthy 24/7, empowering teams to focus on higher-value work. ## What is Remote Monitoring and Management used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Overall rating Based on 456 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Effortless deployment and onboarding Time-saving automation features Inconsistent performance and slow response Starting price $129 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Help Desk / 2026 - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Professional Services Automation / 2026 - Remote Support / 2026 - Artificial Intelligence / 2025 - Network Monitoring / 2025 - Remote Monitoring and Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.5 +− Features4.3 Value for Money4.6 Ease of Use4.6 Customer Service4.5 Rating Breakdown 4.5 Features4.3 Value for Money4.6 Ease of Use4.6 Customer Service4.5 ## Remote Monitoring and Management Reviewers Verdict Updated September 2026 AI summary - Atera suits small IT teams, MSPs, and businesses seeking unified remote monitoring and support tools. - Reviewers are positive about its user-friendly interface, ease of setup, automation features, and efficient deployment. - It reduces manual IT work by automating routine tasks and simplifying device and ticket management. - Buyers report negative points such as inconsistent performance, limited hardware monitoring, customization constraints, and pricing concerns. - Atera works well for smaller environments needing fast onboarding, but may not fit those requiring advanced customization or consistently high performance. ## Remote Monitoring and Management alternatives Highest Rated [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,851)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (297)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) ## FAQs about Remote Monitoring and Management Overview ### What problems does Remote Monitoring and Management solve? Remote Monitoring and Management solves slow issue response, manual maintenance, scattered device oversight, and costly on-site support by centralizing real-time alerts, patching, scripting, remote access, and ticketing. MSPs, IT administrators, help desk teams, and solo IT managers benefit most when managing multi-site servers, endpoints, and client networks. Answer based on 168 reviews Overview ### Which roles and teams benefit most from Remote Monitoring and Management? Remote Monitoring and Management is most used by IT managers, administrators, engineers, and support teams that need to monitor device health, automate maintenance, and resolve issues remotely. Business owners, presidents, CEOs, and CTOs benefit from stronger uptime, security oversight, asset visibility, and more efficient service delivery across distributed environments. Answer based on 434 reviews Overview ### What company size and industries is Remote Monitoring and Management built for? Remote Monitoring and Management serves small businesses most often, with 76% of reviewers, and is used most in Information Technology and Services at 46%. It is built for managed service providers and internal IT departments across all sizes, including midsize businesses at 14% and enterprises at 10%, with additional use in Computer & Network Security and Computer Networking. Answer based on 456 reviews Features and Usability ### What are the key features of Remote Monitoring and Management? Remote Monitoring and Management includes core features like remote access, real-time monitoring, ticket management, device management, and reporting. Differentiating capabilities include automatic patch deployment, scripting, and AI Copilot for troubleshooting. Reviewers also frequently cite help desk management and billing tools for handling support and service operations in one system. Answer based on 149 reviews Pricing ### How much does it cost and what fees or limitations are included? Remote Monitoring and Management starts at $129/user/month for Pro, with Growth at 179 and Power at 209. A free trial is available. Reviewers often like the per-technician pricing for predictable costs, but some note advanced features sit in higher tiers or paid add-ons, and smaller teams may still find entry pricing high. Answer based on 135 reviews Integrations ### Which third-party tools and platforms does Remote Monitoring and Management integrate with? Remote Monitoring and Management integrates with over 50 third-party tools, including Splashtop, TeamViewer, AnyDesk, ConnectWise ScreenConnect, Bitdefender GravityZone, and Webroot Business Endpoint Protection for remote access and security. It also connects with QuickBooks Online, Xero, Acronis Cyber Protect, Chocolatey, and ConnectWise PSA. Answer based on 113 reviews Getting Started and Support ### How easy is it to onboard and train a team on Remote Monitoring and Management? Remote Monitoring and Management is generally quick to onboard, with live online sessions, webinars, videos, and documentation available for training. Reviewers say entry-level IT staff, application managers, and small teams get productive fast, while admins handling advanced features, large deployments, alerts, or integrations usually need more time and deeper tutorials. Answer based on 19 reviews Getting Started and Support ### What customer support options does Remote Monitoring and Management offer, and how do users rate the experience? Remote Monitoring and Management offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as quick, helpful, and easy to reach, especially through chat and documentation, though some report inconsistent response times, canned replies, and frustration when issues take longer to resolve. Answer based on 180 reviews Security ### How does Remote Monitoring and Management handle data security and access control? Remote Monitoring and Management uses permissions management, access control, secure remote connections, two-factor and multi-factor authentication, automated patching, security scans, antivirus and endpoint security integrations, cloud backup, email threat protection, and password vault tools. Some reviewers note delayed definition updates, basic password management, limited threat alerts, and missing built-in vulnerability remediation. Answer based on 36 reviews ## Who uses Remote Monitoring and Management? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless deployment and onboarding 100% positive reviews out of 29 Most reviewers describe deployment as simple, requiring minimal training, and effective for managing many systems. Inconsistent performance and slow response 67% negative reviews out of 33 Most reviewers indicate performance and speed issues, including sluggish interface, slow connections, and delayed responses. SUNATHA J. General Manager, 1,001 - 5,000 employees. "There are drawbacks such as delay in the performance of the remote access when connected to some networks." Time-saving automation features 100% positive reviews out of 24 Most users comment automation tools reduce manual tasks, boost efficiency, and streamline routine IT operations. Sydney B. Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Fast and intuitive setup process 100% positive reviews out of 21 Most users report setup is straightforward, quick, and enables immediate use across multiple devices. Allegra W. IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Features AI summary Based on 6,383 Remote Monitoring and Management reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Atera supports all three of the features buyers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access with the right safeguards, and maintain support coverage even when end users are not present, allowing teams to deliver faster service and keep systems running with less disruption. Remote Access/Control 4.6 (167) 80.24% of 167 reviewers that rated this feature as important or highly important You gain the ability to connect to and manage multiple remote devices efficiently, with integration options for Splashtop, AnyDesk, TeamViewer, and ConnectWise Control. Reviewers appreciate the flexibility, ease of use, and multi-platform support, though some note occasional connection issues. Access Controls/Permissions 4.5 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.6 (61) 67.21% of 61 reviewers that rated this feature as important or highly important Atera offers you the flexibility to access devices anytime, enabling after-hours maintenance and support without disrupting users. Reviewers indicate that integration with Splashtop is smooth, daily use is common, and security settings are valued for trust and convenience. Real-Time Notifications 4.5 (83) 61.45% of 83 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.5 (42) 57.14% of 42 reviewers that rated this feature as important or highly important With this capability, you can quickly demonstrate solutions or guide users directly on their screens, making remote support more effective. Reviewers appreciate how easy it is to show clients tasks, highlight the integration with AnyDesk and Splashtop, and mention a desire for multi-monitor support. Ticket Management 4.4 (111) 64.86% of 111 reviewers that rated this feature as important or highly important It gives you streamlined ticket tracking and automation, with customizable workflows and integration with Office 365. Some reviewers find ticket management easy and effective, value automatic ticket creation, and like the connection to asset tracking, though a few want interface improvements. Remote Monitoring and Management 147 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IP Address Monitoring: Monitor the IP addresses of the incoming traffic - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Resource Management: Monitor and manage resource utilization for network infrastructure - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Network Wide Management: The ability to manage all patches within a network - Patch Management: This aspect helps you automate software and security updates, reducing manual effort and improving system reliability. Users think it’s reliable, easy to use, and valuable for security, though some mention limited OEM support and wish for more granular control. - Patch Prioritization: Determine which patches should receive immediate attention - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Management: Create, manage, and track policies and procedures within an organization - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: You gain the ability to connect to and manage multiple remote devices efficiently, with integration options for Splashtop, AnyDesk, TeamViewer, and ConnectWise Control. Reviewers appreciate the flexibility, ease of use, and multi-platform support, though some note occasional connection issues. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: With this capability, you can quickly demonstrate solutions or guide users directly on their screens, making remote support more effective. Reviewers appreciate how easy it is to show clients tasks, highlight the integration with AnyDesk and Splashtop, and mention a desire for multi-monitor support. - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Ticket Management: It gives you streamlined ticket tracking and automation, with customizable workflows and integration with Office 365. Some reviewers find ticket management easy and effective, value automatic ticket creation, and like the connection to asset tracking, though a few want interface improvements. - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Unattended Access: Atera offers you the flexibility to access devices anytime, enabling after-hours maintenance and support without disrupting users. Reviewers indicate that integration with Splashtop is smooth, daily use is common, and security settings are valued for trust and convenience. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (415) 4.3 Based on 415 reviews ## Pricing Value for money 4.6 (408) Free Trial [View pricing plan details](https://www.capterra.com/p/144309/Atera/pricing/) Pro $129.00 Per User,Per Month It includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal - SLA and Automated Time Tracking - File View - Contracts & Invoicing - Azure AD Integration - Audit Log - Mobile App (iOS & Android) Growth $179.00 Per User,Per Month It includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 Per User,Per Month It includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Superpower Custom Quote Available It includes: - Single Sign-On (SSO) - Azure AD Continuous Sync - Private Software Repository - Custom Domain SSL for Customer Portal - Tailored Atera Onboarding (3+ techs) - Atera Premium Customer Support - Dedicated Account Manager (3+ techs) - Audit Log - 7 Year Retention - Unlimited Custom Analytics - Custom Asset Types (unlimited) - File Transfer (up to 100GB per month) - Network Scanning and Monitoring - Business Associate Agreement (BAA) under HIPAA Value for money 4.6 (408) 4.6 Based on 408 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (420) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (420) 4.5 Based on 420 reviews ## User reviews Overall rating 4.5 Based on 456 reviews Filter by rating 5(289) 4(137) 3(18) 2(9) 1(3) Mentioned topic Sorted by most recent DS Dymasius S. AI Software Engineer Information Technology and Services ### "Useful for IT Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2026 Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Stacie B. Assistant Controller Information Technology and Services ### "A Well Organized IT Platform That Reduces Administrative Work" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2026 Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Swetha C. Program Manager Automotive ### "Useful Platform for Managing IT Tasks and Tickets" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 21, 2026 Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sushant T. Staff Engineer Building Materials ### "Great Value for Growing IT Teams, But Mind the Operational Rough Edges" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Varshini B. cyber security specialist Computer & Network Security ### "A practical tool for monitoring and managing endpoints." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 17, 2026 I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VF Vincenza F. Software Engineer Information Technology and Services ### "Keeps the Work Organized Without Getting in the Way" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2026 Asana has been a useful part of my workflow, mainly for planning and coordinating work outside the actual coding environment. It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow. Pros I like that Asana gives me a quick picture of what needs to be done without adding too much overhead. It works well for tracking development tasks, bug fixes, feature work, and items that depend on other teams. Having clear owners and deadlines also makes handoffs much easier. Cons It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. I also think some developer-focused workflow options could be stronger. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amelia B. IT Support Specialist Sporting Goods ### "A solid choice for IT teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2026 I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. Pros Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. Cons One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kian W. Support Engineer Information Technology and Services ### "Decent product, but remote access needs improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 8, 2026 My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. Pros Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. Cons The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chinedu N. IT Support Specialist Information Technology and Services ### "Efficient and User-Friendly IT Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Pros Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bradley R. IT Director Information Technology and Services ### "RMM, ticketing, patching, and remote access all in one platform " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 4, 2026 Pros What I liked most was how quickly we were able to get up and running. Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. The interface is straightforward, so getting techs onboarded didn’t take much effort. Patch management and basic automation also helped reduce some of the repetitive manual work. For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. Cons The biggest issue for us was that the product didn’t fully live up to how it’s marketed. It works, but some of the deeper functionality and automation aren’t as mature as you’d expect once you start relying on it day to day. Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable. It’s a solid tool for smaller environments, but for more advanced needs or larger deployments, it started to feel a bit constrained, which ultimately led us to move to a more robust platform. Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Nable was becoming very pricy and also their account management was contract or bust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144309/Atera/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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