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Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

Product Details

Atera is the ultimate all-in-one remote monitoring & management (RMM) platform for MSPs & IT consultants. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's affordable pricing helps IT businesses of all sizes grow with no extra costs. Pay per technician with unlimited devices, Its that simple. No contracts - No training needed - Try Atera today for free.

Contact Details

Atera

http://www.atera.com

Founded in 2011

Located in Israel

Cloud Based MSP Solution
All-In-One Software
$79/m, Unlimited Devices
Ticketing & Alerts

Starting Price

  • $79.00/month/user
  • Pay per technician - Unlimited devices - No contracts - Try for free

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Atera Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Atera Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 120 reviews

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Showing 50 of 120 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Joseph S.
Owner
Computer Networking, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 9, 2019

“Good foundation, but the ticketing and reporting needs to mature”

OverallOverall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.
ProsThe monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.
ConsReporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Vendor Response

By Atera on September 11, 2019
Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.
Reviewer Source 
Source: Capterra
September 9, 2019
Aziz K.
Information Systems Lead
Non-Profit Organization Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 22, 2019

“Atera Review”

OverallAtera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
ProsThe amount of features for the price is hard to compete with.
ConsThe user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
Reviewer Source 
Source: Capterra
August 22, 2019
Steven W.
President
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Atera, the one stop, low cost, go to, for all your IT Managed Services needs”

OverallWhen we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time! Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!
ProsLow cost of entry and low monthly cost No cost for per agent VERY easy setup VERY easy to use
ConsNot as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Vendor Response

By Atera on April 16, 2019
Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!
Reviewer Source 
Source: Capterra
April 11, 2019
Kaine C.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 21, 2018

“My experience with Atera has been pretty positive. Atera has become essential in our workplace. ”

ProsWhat I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.
ConsThe only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.
Reviewer Source 
Source: Capterra
February 21, 2018
Robert F.
President
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 20, 2019

“Great value easy to use”

OverallI've used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly.
ProsIt's many features, price and support. The remote tool works and the file transfer.
ConsIt's a work in progress and the progress is going along rapidly.
Reviewer Source 
Source: Capterra
August 20, 2019
Verified Reviewer
Information Technology and Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 7, 2018

“Atera Review aftera few months of Use”

OverallThings have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.
ProsThe obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.
ConsSome things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries. Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed. File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.
Reviewer Source 
Source: Capterra
November 7, 2018
John S.
IT Consultant
Information Technology and Services, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 11, 2019

“Great product for the price”

OverallI do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.
ProsI use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.
ConsI really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.
Reviewer Source 
Source: Capterra
July 11, 2019
Avatar Image
Troy P.
Junior System Administrator
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 17, 2018

“Lightweight - Easy to Navigate - Decent integration”

OverallEasy management of hundreds of endpoints/customers.
ProsSplashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
ConsQuickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
Reviewer Source 
Source: Capterra
July 17, 2018
Josh W.
Director
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 11, 2019

“Amazing features and disruptive pricing”

ProsThe pricing was the biggest draw card for us. Making it an IT Tool not an added service we onsell to our clients. The API is helpful
ConsThere is no true app, we have written our own to make it easier for our techs to get data into the system
Reviewer Source 
Source: Capterra
July 11, 2019
Avatar Image
Neil T.
IT Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 30, 2018

“A great PSA tool at a compelling price”

ProsAtera gives me the tools I need to provide remote monitoring and management of my client's IT. It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive. Initial setup was very easy and I can deploy the agent via an installer or Active Directory. There is an Agent for MacOS which actually works. There's a nice little client database for me to track client configurations and notes. There is a helpdesk system that I do not use at present as I have another combined helpdesk/ordering/billing system that I have used for some time. Atera charge by the agent, not the node, meaning it is incredible value for money and it enables me to be ultra-competitive on pricing too where the situation calls for it.
ConsI really like the system and it's really hard to knock it. For a PSA tool it's just what I need and it suits me very well.
Reviewer Source 
Source: Capterra
April 30, 2018
Philip D.
Information Security Specialist
Veterinary, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 25, 2019

“Atera = More Sleep”

OverallMy experience has been pretty good so far with Atera. It has definitely improved in the last few months as some major patches were released.
ProsI love that I can have unlimited endpoints. Ease of use from phone, tablet, and computer. Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests.
ConsSplashtop is not always the most responsive. Lacking some automation that is provided by other companies such as Labtech and Kaseya. Does not integrate with trend micro.

Vendor Response

By Atera on April 16, 2019
Thanks so much for your feedback, Philip! We are happy to hear about your positive experience working with us, and are using your feedback to make our system even better. As always please feel free to reach out to us at any time.
Reviewer Source 
Source: Capterra
March 25, 2019
Everton S.
Freelance I.T Support
Information Technology and Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 4, 2018

“Atera Review”

OverallI have not had to use their customer support as yet. I found the overall software quite user friendly and easy to use and i was able to get it setup, customized and deployed just by using their knowledge base articles. I also liked that i did not get a sales call the day after i signed up for the 30 day trial. I was able to take my time and play around with the solution and then they contacted me and offered me a walk through using my own setup so that the questions and answered were targeted to me rather than the general features and functionality pitch which i already read through on their website.
ProsWhat i liked most about atera was that they included remote control software, a helpdesk ticketing system, patch management and Customer Management , plus more as part of their package with a single low cost fee licensed per technician rather than per device. This pricing model really made me take a good look at them and while there is still room for improvement the solution provided right now works very well for me and allows me to move away from the break/fix model and become more proactive with issues.
ConsComing from allows Corporate background i found their software inventory to not be up to what i was expecting. I am told this is being worked on and once delivered i may have to nit pick to find some cons
Reviewer Source 
Source: Capterra
October 4, 2018
Verified Reviewer
Accounting, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
January 24, 2019

“Atera has a lot to offer.”

ProsAtera is the simplest backup, antivirus, Help Desk, and password organizer that I've ever used. It's so easy to use. Its very easy to put a system in Atera, add Webroot, and then back it up. The customers feature makes obtaining contacts, passwords, devices, and tickets as easy as possible.
ConsSometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem. We also had to move all our passwords manually, which took some time.
Reviewer Source 
Source: GetApp
January 24, 2019
Avatar Image
Shaun A.
Senior Technician
11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 12, 2018

“Easy to setup and always evolving in the right ways”

OverallScaled up very fast with minimum overheads.
ProsEasy to use, SAAS based, unlimited endpoints, great price, solid product with great support. I have used labtech, kaseya with connectwise and Naverisk and no place I have worked at has ever utilised each of the products to their capacity, especially compared to the price. No sense in having un-used features. We have built our Atera instance "our way" to suit our method of doing business and it's amazing. It covers everything we require and is still evolving, but that's part of the fun.
ConsOSX support is additional. "Select All" to apply script would be useful. Billing / time recording could be more polished.
Reviewer Source 
Source: Capterra
March 12, 2018
Craig S.
CEO
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 13, 2018

“Atera is the RMM/PSA tool I was looking for and couldn't find, but when I did it was amazing”

ProsThe most important part of the Atera software experience is the 'single pane of glass' approach to your MSP business. Tickets, Device Information, Customer Contact, Backup and Reports are all in the same console. Other RMM/PSA tools offer connectivity between different API linked software, but with Atera is all in one place - Brilliant !
ConsA custom reporting tool would be useful, given we can add bespoke fields to the DB it would be good to then create reports which pull these bespoke fields into a report of our choice. Other than this 'feature enhancement' there is little I don't like about Atera
Reviewer Source 
Source: Capterra
March 13, 2018
Richard M.
Strategic Initiatives Analyst
Non-Profit Organization Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 27, 2019

“Atera Has Support figured Out!”

OverallMy overall experience has been exceptional. I am a raving fan and recommend Atera frequently to colleagues in my peer group.
ProsI have used several remote support and help desk applications over the years going all the way back to Tivia in the 1990's. Atera is easy to install, the remote access, reporting, and patch management superior and their customer support is hands down the best I have experience across any application. Atera is the first app I load in the morning and the last I shut down at night.
ConsI wish some of the reports had more html functionality
Reviewer Source 
Source: Capterra
June 27, 2019
Manny D.
Owner
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 14, 2017

“New way for IT Support”

OverallWe are a small IT Support service provider. Growing our client base was always going to be a problem as access to quality trained IT Tech's are not always available. Changing our business model from break-fix to Managed Support via Atera, allowed our business to grow without the huge overhead costs. Our clients are impressed as we are able to predict risks to business without costly site visits. Atera's service is great and product is very easy to use out the box.
ProsEasy to use Full training available Great support team Good product development Very cost effective
ConsNon
Recommendations to other buyersUse is and watch your business grow
Source: Capterra
January 14, 2017
Martin M.
Photography, Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
November 26, 2015

“MSP Resources for the "Little" Guy”

OverallWith over 25 years providing individual and SMB hardware, software, training, Internet, support as a the "Virtual IT Guy", the evolution of off premises services and support places the traditional "Break | Fix" IT support role at risk. First came the ease of remote access to client computers reducing the number of times an onsite visit was required to kill a print job or configure an email account or any traditional on site services. The Enterprise computing environment has had resources for remote connectivity and support for many years. Such has not been the case for individuals and SMB. If one considers RMM | PSA | billing functionality, it has always been device oriented resulting in costs exceeding SMB ability and willingness to pay. The redeeming and game changing aspect of ATERA is the pricing model by user as opposed to device. It is now possible to become an MSP with serious MSP Tools. It is now possible to continue to service clients as an MSP. Where I have envisioned days being numbered with respect to supporting clients, Atera now makes it possible to go head on head with the more traditional MSP service providers and come out on top
ProsThe biggest plus is the User versus Device billing model. It is a small, customer orientated company that easily responds to email and inquiry. I believe, if they can do something to help, they will. They are also listening to ideas and suggestions to help with the continuing evolution of ATERA.
ConsA small, new company with whom one must be willing to grow services as they become available. It places one in a position of wanting some services NOW that will have to come later as the company continues to evolve.
Source: GetApp
November 26, 2015
Erwin T.
IT Manager-Owner
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 29, 2019

“ATERA is the best RMM software I ever used”

OverallI install and support POS software and needed a very easy to use software in order to monitor the equipment installed. I have more than 30 customers at this time, and ATERA always let me know what is going on with the systems and allowed me to remote control them if needed for assistance and also for tranining.
ProsEasy to Use Easy to Deploy Very intuitive interface All the features I needed
ConsI can not think of any at this point, sincerely if you need a good RMM software that includes everything you could ever need to help and support your customers ATERA is the right one.

Vendor Response

By Atera on April 16, 2019
Thanks so much for your great feedback, Erwin! We are happy to hear about your positive experience working with us. As always please feel free to reach out to us at any time.
Reviewer Source 
Source: Capterra
March 29, 2019
Toby M.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
4/5
Source: GetApp
April 14, 2016

“Undoubtably one of the easiest Cloud Based MSP solutions on the market.”

OverallWe've swapped from SolarWinds N-Able and haven't looked back. There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually. Support from the Atera team has been great and there's been several updates to the system adding new features in three months we've been using it (specifically focusing on requests from the end users).
Pros* Easy to install light weight Agent * Quick Remote Support Tool * Easy per Technician Pricing Structure with Unlimited Device Management * Integrated Cloud Backup and Email Threat/Spam Protection * Modern, Clean Cloud based User Interface and Dashboard * Built-In Ticketing System integrates with supported Zapier apps for Accounting and Billing * Ticketing System has time tracking built it. * Audible Alerts on Device Failure * Help Desk agent allows clients to submit tickets with key-combination (Screen shots are attached to the ticket)
Cons* Lacks the advanced Remote Command Prompt other solutions provide. * No Apple Mac Agent (Mac clients are monitored via SNMP) * Mobile portal lacks some of the features of the full site. * No Integrated AV (But has support to monitor third party AV) * No Dedicated Mobile App (Though they focus heavily on their Mobile Portal) * Would like more options to customization the branding
Source: GetApp
April 14, 2016
Koen B.
manager
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 3, 2018

“atera is top”

ProsIt gives us a very good overview of our clients. We can manage from a distance and without overtaking screen the most of our customers. Updates etc are done in a minute. Top and for a good price... Value for money!
Consthe colour is not my taste ;) No realy it is great.
Reviewer Source 
Source: Capterra
September 3, 2018
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 13, 2018

“A great tool for a IT support helpdesk”

Overall
ProsGreat toolbox to ensure reports and service to our customers. With Atera I have fully daily focus on task and demands from our customers
ConsAtera will be perfect if it could intergrade with a time registration platform, HR management tool Time registration on-site, or on project planning. simple report define by users
Reviewer Source 
Source: Capterra
March 13, 2018
Jim K.
Owner
Computer & Network Security, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 1, 2018

“So far so good, perfect for a small business, MSP or not!”

OverallIt is allowing me to offer a more worldly service from a single end user set up.
ProsMore and more businesses are heading away from the triage/ break fix model for IT support. There is definitely room for a hybrid between this model and the managed services model in the market. The Atera software offers a very robust solution for smaller companies to offer this hybrid and to work smarter and not harder. The pricing is amazing and it allows the tool to be used for ALL clients to an extent with a more robust management option for the managed service clients.
ConsI have used a few other agents for similar services. Some have been much more ingrained in the system and offer a bit more control and support of the system. Some of the patching interface seems a bit "clunky", but not unmanageable. To be fair, Atera does have a "suggestions" option, so I will be offering my input regularly on what would make it work better for me and businesses my size.
Reviewer Source 
Source: Capterra
February 1, 2018
Stijn H.
Fractional CMO
Management Consulting, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
November 17, 2015

“Cloud based MSP All-in-one software”

OverallI've recommended companies that need helpdesk and monitoring software to look at Atera vs. traditional on premises solutions like Kaseya and connectwise. I always get great feedback from both the owners and the users about the ease of use and onboarding, and the value of pricing per user vs. pricing per device. And its truly 100% SaaS. The company is still small and does not have people on the ground in many countries, but does all the support remote and that seems to work well.
Pros100% SaaS, price per technician, per month. No long term commitments. Combines fully integrated suite for : 1. Technical management of the SMB's networks. 2. Relationship & Service Desk management between the MSP and the individual SMB. 3. Internal Business management of the MSP's Business. 4. Remote Control/Support of Servers, Workstations and Networks. 5. Integrated Cloud Services
ConsRelatively new company. Product has been out for 1+ year now. No local support, but all online out of Israel. Only SaaS pricing (cannot "buy out" complete license), but it's so much cheaper vs. competition that this is no real issue.
Source: GetApp
November 17, 2015
Rafael A.
IT Director
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
July 27, 2019

“deja vu”

Overallgreat platform HORRIBLE SUPPORT
Proscheap and functionality, other than that you're on your own if you need their hep, THE SUPPORT SUCKS!!!
Conshorrible support, once again here writing a review because it seems I only get attention if I do this, this people have no regard for their clients, takes over 48 hours to get a stupid not helpful reply just for them to stop the clock.
Reviewer Source 
Source: Capterra
July 27, 2019
Verified Reviewer
Computer & Network Security, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 29, 2019

“Need a RMM”

ProsRMM and PSA is easy to use and can learn real quickly
ConsOnly Endpoint Security is Webroot. Also they do not have their own Cloud Backup.

Vendor Response

By Atera on April 16, 2019
Thanks so much! We are happy to hear about your great experience working with us. As always please feel free to reach out to us at any time.
Reviewer Source 
Source: Capterra
March 29, 2019
Verified Reviewer
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 25, 2019

“Great low cost solution for IT managed services”

OverallWe subscribed to Atera to help keep track and support our managed service clients. It worked very well and was super easy to deploy.
ProsAtera was simple to use and set up. I liked that it focused in the most common needs and didn't try to do everything but do the things that matter well. I also liked that there wasn't a charge for each and every monitoring license.
ConsThere were a few missing features but nothing we couldn't handle in another manner.

Vendor Response

By Atera on April 16, 2019
Thanks so much! We are happy to hear about your positive experience working with us. As always please feel free to reach out to us at any time.
Reviewer Source 
Source: Capterra
March 25, 2019
H. K.
Director
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 29, 2018

“ATERA has been instrumental in our ability to deliver a consistent service level to customers. ”

OverallHelped us streamline our processes and service delivery to our managed services clients.
ProsA user-friendly all-in-one integrated platform including RMM and PSA. ATERA's Dashboard and User Interface is functional and well thought out. The continuous development of new features and capabilities.
ConsMessaging Subsystem / Weak Automation Rules / Minimal Ticket Reporting / Not ITIL-Ready / Unable to Export/Archive Data
Reviewer Source 
Source: Capterra
March 29, 2018
Devon M.
Regional General Manager
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 21, 2018

“The software is very user friendly and allows us to quickly work with customers.”

OverallThis software allows us to assist our customers.
ProsThe Knowledge base is extremely user friendly and allows us to categorize many of our tech notes for regular use. The customer organization is great, and it allows us to quickly access machines. Customer support is usually very quick to respond and provides helpful tools to quickly implement changes. Adding in internet security is quick, easy, and fairly pain-free. The script system is quite nice as well.
ConsThe biggest issue is that occasionally the Splashtop remote access software on the end users machines hangs, and it will display the machine as offline when it is not. Because of this, you cannot even run a script to repair the Services.msc, which means we have to use teamviewer or splashtop sos in order to access the machine. The KB is great, but finding and editing them can be a pain. If they made a way to edit the KB from within it, it would be much easier.
Reviewer Source 
Source: Capterra
February 21, 2018
Parker L.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 14, 2016

“Atera for MSP's. ”

OverallAs the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.
Source: Capterra
April 14, 2016
Brad J.
Owner
Information Technology and Services, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
April 17, 2016

“Is one of the easiest and user friendly products I have used!”

ProsThe program allows me complete support of my client base. I can access Atera from just about anywhere! It is the only product I have found that helps me to deliver the level of support I insist on.
ConsNot much to say that is negative, just some basic requests for the wish list. They respond to requests promptly.
Recommendations to other buyersGive it a go you will be very happy. We have found Atera to be very proactive with our requests, the product allows us to not only produce tickets,monitor performance (Client & Self) but from within the program we can remote into our clients PC's either using the propriety software or setup with Support Assist. The ability to Zap jobs directly into our Xero invoicing system makes life much easier
Source: SoftwareAdvice
April 17, 2016
Merrell L.
President and CTO
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 13, 2016

“Very polished, powerful, turnkey out of the box solution to being an MSP! ”

OverallAfter running Labtech and other RMM software for years, I discovered Atera through a friend. Right away, the licensing of Atera was appealing after being hit with per-endpoint licensing of Labtech for years. Atera's cost per MSP Technician was a huge relief! When I installed the software and started deploying it, I found that the default features and configuration was good to use right out of the box! Getting 2 major clients setup in Atera was a breeze and everything I wanted to modify along the way was super self-explanitory. The staff at Atera emailed me due to some questions I had with deployment and they were amazingly helpful with great bedside manner. As I've gotten into more and more customization, I'm seeing that the features and functionality is very simple yet it has a couple key features (Automation Rules and Scripts) where you can really go the distance to expand Ateras functionality into doing amazing things! Atera's Helpdesk ticketing system is fantastic, and my customers are really enjoying a much better user interface for their tickets than my previous RMM ticketing system! I'm giving Atera 5 stars except for "Overall" only because it's still being developed and I'm looking forward to what expanded features are on the way! Any bugs I've found have been either cosmetic or minor -- nothing at all with the functionality or features. Good work, guys - Keep it up.
Source: Capterra
January 13, 2016
Tyler H.
IT Administrator
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Atera is a great Product”

ProsI like its Easy use and remote support also their customer service and cost.
Consnothing i wouldnt change anything about it as of right now the updates just make it better.
Reviewer Source 
Source: Capterra
July 23, 2019
Verified Reviewer
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Excellent tool for MSP's big and small”

OverallMy experience has been nothing but stellar. If I need help support is right their to assist. I am glad I have teamed up with Atera!
ProsThe fact that the console is very easy to navigate and the per technician pricing was a huge selling point for my start-up company.
ConsAt this point it could be a little bit more robust, but the changes that I have been seeing over the last 6+ months Atera is rising to the top.

Vendor Response

By Atera on April 16, 2019
Thanks so much! We are happy to be part of your extended team. As always please feel free to reach out to us at any time!
Reviewer Source 
Source: Capterra
April 11, 2019
Avatar Image
Richard O.
Principal Consultant
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 18, 2018

“BLue Sky Tech Review”

OverallOverall I am very impressed with this product and would recommend it to anyone
Prosthe best option on this software is the license by technician. I am a small company and this allows me and My consultants to access all client computers at a reasonable price. We love the features and the reporting. I am still learning all of the capabilities .
ConsI may have missed it but I do not see the option to push software or files to the client computers. If that were there it would be the icing on the cake for this software
Reviewer Source 
Source: Capterra
October 18, 2018
Verified Reviewer
Computer & Network Security, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 2, 2019

“Great overall RMM, PSA, and more”

OverallIt is helping us better manage our clients as a Managed Service Provider for our business.
ProsI really like how everything is integrated into the system in order to access and manage our clients.
ConsThe issues of not being able to connect at times with Atera agent and Splashtop Remote Service as Agents will show offline when they are in fact not in other remote access software.

Vendor Response

By Atera on April 16, 2019
Thanks so much! We are happy to hear about your great experience working with us. As always please feel free to reach out to us at any time.
Reviewer Source 
Source: Capterra
April 2, 2019
Todd V.
Owner
Information Technology and Services, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 27, 2018

“Wonderrful experience. Software is easy and full featured.”

OverallEasy remote access to all of my clients for the one cost is by far the biggest...
ProsThe remote connection is solid and painless and the cost is outstanding. The organization of clients is great as well. Oh, did I mention that the cost is outstanding? :)
ConsWould like to see two stage authentication to access website as some of my clients have very sensitive data and the thought that their PC's are accessible by herely hacking my password no matter how strong is a little concerning...
Reviewer Source 
Source: Capterra
July 27, 2018
Tony T.
Service Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 13, 2018

“Intuitive, Powerful and Easy to Use RMM + PSA All In One Tool”

ProsLove the integrated PSA and RMM which work in harmony. One place to manage all my business. The automatic timer saves me tons of time tracking my hours.
ConsIt is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.
Reviewer Source 
Source: Capterra
March 13, 2018
James D.
COO
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
4/5
Customer Service
1/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
March 16, 2019

“Quality has gone downhill”

OverallWe have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
ProsThe price point for this product is excellent, if it worked properly.
ConsConstant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Reviewer Source 
Source: Capterra
March 16, 2019
Terry I.
IT Specialist
Law Enforcement, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 8, 2019

“Good product”

OverallThe support is outstanding. Any question I have is answered quickly. Product is easy to use and reliable.
ProsIt was easy to get started with, right out of the box. Still bumping up against some limitations, but I didn't pay to have this product developed to meet my specific needs, so it's to be expected. But they are very active in making enhancements to the product. it seems like at least once a week I get a friendly announcement that some feature has been added. I really like that.
ConsIt integrates with ScreenConnect (which is my preferred method of remote access, the gold standard) but only if you already have a ScreenConnect license. Nice that they give you that functionality, not so nice that it's not built in and I still have to go buy a license from ScreenConnect if I want to use it.
Reviewer Source 
Source: Capterra
March 8, 2019
Karl R.
Owner
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 2, 2019

“KSRTECH Review”

OverallHas been a good tool managing 100 desktops plus.
ProsEase of use and reasonable cost and responsive tech support
ConsGetting the agents to communicate sometimes

Vendor Response

By Atera on April 16, 2019
Thanks so much, Karl! We are happy to hear about your positive experience working with us. Please feel free to reach out to us at any time.
Reviewer Source 
Source: Capterra
April 2, 2019
Mark D.
IT Admin
Chemicals, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 8, 2019

“Excellent Product”

OverallExcellent product for managing users and their desktops and laptops where ever they are when connected to the Internet.
ProsOne "pain of glass" for accessing info on all computing devices in our environment. Doesn't require Intel VPro to run!
ConsCan be slow at times accessing computers remotely using Spashtop RMM client.

Vendor Response

By Atera on April 16, 2019
Thanks for the great feedback, Mark! We are happy to hear about your experience working with us.
Reviewer Source 
Source: Capterra
April 8, 2019
Scott W.
Microsoft Cloud Architect
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 11, 2019

“Best bang for the buck...”

OverallThe support team is very good and when I did think there was a problem, they were quick to respond and found it was (my) user error. :)
ProsI performed a thorough Decision Document that surveyed the current RMM/PSA landscape and found Atera to be the best value overall. I have helped other service providers implement it as well.
ConsI haven't found anything to criticize about Atera's performance or execution.
Reviewer Source 
Source: Capterra
March 11, 2019
Amit P.
Founder
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
January 29, 2016

“Fast, efficient RMM software that's changing the market.”

OverallAfter having trialled many different RMM software like Kaseya, ConnectWise, I finally settled on Atera. As a new SMB IT service provider with a relatively smaller client base that was at the time just starting out, I found it difficult to justify the ~$10 per endpoint that most of these other RMM software charge. Further to that, there are always hidden costs to most RMM - but I found with Atera this was not the case. Once I started the instant trial I found the user interface to be laid out quite intuitively and the agent deployment to work amazingly well (compared to some of the other RMM software that I evaluated). I have been using Atera for almost 1 year now, and the product has gone through a major revamp along with updates to the Web based interface that has made it even better to use. Atera is the best tool for the job.
Pros- Charged per tech, not per managed machine - Cloud hosted - no local server necessary - Excellent support team that listens
Source: GetApp
January 29, 2016
Verified Reviewer
Internet, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“After trying several different RMM platforms, we're finally happy”

OverallA+
ProsAtera is perfect for both small RMM shops & larger ones, also for internal IT departments. Very intuitive Dashboard, low cost, easy rollout, very detailed reporting and excellent support.
ConsWe look forward to some additional integrations with other softwares. Atera comes out with new features quite often which is also a big plus.
Reviewer Source 
Source: Capterra
April 22, 2019
Zachary S.
IT Support Specialist
Legal Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 7, 2019

“Great Overall RMM Platform ”

OverallA+ so far. Haven't had any trouble since implementing it a few months ago.
ProsThis is the perfect choice for a small RMM shop or small internal IT department. Low cost, easy rollout, detailed reporting and great support.
ConsSome additional integrations with other softwares and a better selection of integrated Antivirus softwares would be great.
Reviewer Source 
Source: Capterra
March 7, 2019
David K.
Sysadmin
Wholesale, 11-50 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
3/5
Customer Service
2/5
Features
1/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
February 21, 2019

“Poor Performance and Support”

OverallPoor.
ProsIt works sometimes. Its good for doing a program capture of a computer when deploying a replacement or update.
ConsIts very unreliable. Connecting to remote PCs is unreliable. I have had issue being able to delete agents and profiles. The web interface quite often is unresponsive. Most recently for the past 3 days I haven't been able to connect to most of my agents for remote support. This new issue also complete broke my device filters and support told me I have to re create them. Like I'm not already busy enough.

Vendor Response

By Atera on March 7, 2019
Hi David. We're sorry to hear that you had a poor experience - this is definitely not the service that we are aiming for. The issue that you described was caused while we were migrating to our new and improved infrastructure (MS Service Fabric), which was successfully implemented and now is working as expected. In fact, the new infrastructure allows us to rapidly release new features, greater agent and system reliability, higher system speed and more. You can find more info here: https://bit.ly/2XFhrcb . As always, we're here if you need any assistance. Thank you.
Reviewer Source 
Source: Capterra
February 21, 2019
Yannick P.
Owner
Computer Networking, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 26, 2018

“great software, good value for money, lacks some minute features compared to bigger competetors”

Overallfaster response on customer problems, also being able to solve 9 out of 10 problems before they actually occur / client notices them.
Proseasy of use, pay per technician not by agent. online backup and anti virus implementation right out of the box. Ticketing system
ConsWhen agents are not yet installed, remote support is not possible. Like teamviewer using an ID and pass this is not possible.
Reviewer Source 
Source: Capterra
April 26, 2018
Avatar Image
Adam B.
911 Engineer
Public Safety, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 11, 2019

“Been instrumental in my business”

ProsI utilize almost everything they offer. It is wonderful to have a central dashboard to check statuses of my clients.
ConsThey don't offer Mac support on all plans.
Reviewer Source 
Source: Capterra
March 11, 2019
Fred C.
owner
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 4, 2018

“Excellent value and pricing model”

OverallServes clients very well - just wish Splashtop was improved :-(
ProsLove the value and the features- the interface is clean and its very easy to navigate and deploy agents.
ConsRemote access could use overhaul - not to happy with Splashtop as compared to other products i have used before (ScreenConnect / Teamviewer) very buggy and unreliable
Reviewer Source 
Source: Capterra
May 4, 2018