--- title: "Remote Monitoring and Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Remote Monitoring and Management the right IT Asset Management solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144309/Atera/reviews/" page_type: "reviews" language: "en" --- Remote Monitoring and Management 4.5 (456) [View alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of Remote Monitoring and Management Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JH James H ESG AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks.“ December 4, 2025 BR Bradley R IT DirectorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable.“ May 4, 2026 Chinedu N IT Support SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization.“ May 14, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.“ January 14, 2026 Ganapathi G H CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex“ December 13, 2025 KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The biggest issue for me is the remote access software, which can be unreliable at times.“ June 8, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade.“ January 14, 2026 MN Manoj N Manager DevOpsEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.“ October 23, 2024 ## Showing most helpful reviews Showing 1-25 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chinedu N. IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Efficient and User-Friendly IT Management Platform" May 14, 2026 5.0 Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Pros Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Review Source RR Ruben R. IT manager Information Technology and Services Used the software for: 2+ years ### "Ayer’s & Post Oak Tech" April 24, 2025 5.0 Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it. Pros It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult. Cons Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Remote Monitoring and Management Entry pricing for IT support startups/new businesses Review Source KW Kian W. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Decent product, but remote access needs improvement" June 8, 2026 3.0 My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. Pros Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. Cons The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. Review Source SM Sarah M. Software Engineer. Information Technology and Services Used the software for: 1-2 years ### "Cloud management and remote access to gadgets simplified." January 26, 2025 5.0 It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy. Pros It is the most appropriate remote control and cloud management software because it has the best cloud management features. It eases cloud management tasks by automating them making the time to spend minimal. Cons It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task. Switched from [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) We found Atera to have the best monitoring features compared to other products and it's simple and easy to use in comparative. Review Source AK Alison K. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Atera is good enough for what I pay I guess." January 14, 2026 4.0 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with Atera so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 Atera facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with Atera. It is performing well and meeting expectations. Review Source CJ Cade J. Owner Information Technology and Services Used the software for: 2+ years ### "Best RMM for The Money" November 18, 2024 5.0 I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features. Pros Ease of use, customer service is very responsive, always implementing new features. Per tech pricing. Cons The advanced reporting is behind a paywall, and some of those reports are included in other RMMs. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing Remote Monitoring and Management Per tech pricing, way better support, not bought out by a huge company. Review Source AM Alec M. IT Manager Real Estate Used the software for: 2+ years ### "Amazing RMM and PSA All-In-One!" March 13, 2024 5.0 We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier. Pros I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed Cons There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it! Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Remote Monitoring and Management Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it. Review Source CF Canaan F. Technical Product Manager Chemicals Used the software for: 1-2 years ### "Atera for Efficient IT Management " January 15, 2025 5.0 Atera is more affirmative in creating a robust IT management center. The development of new functionalities gives an increase in productivity. Pros Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results. Atera has collective control mechanisms that creates business security and enhances development. Cons Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects. Review Source AS Akanksha S. Cloud Analyst Information Technology and Services Used the software for: 6-12 months ### "Atera: All-in-One MSP Solution" February 23, 2025 4.0 Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value. Pros Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient. Cons Sometimes we can face issues in their mobile app and support is also a bit slow. Review Source SW Saurabh W. Senior Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Atera: A Powerful All-in-One IT Management Solution" February 14, 2025 4.0 Even though there are few small issues with the interface and pricing, I would definitely recommend Atera to anyone looking for a complete IT management solution. Pros Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc. Cons Although Atera has some great offerings and benefits but its UI is not that optimized. Review Source MM Mousumi M. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer, But Not Perfect" February 11, 2025 5.0 Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support. Pros Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. Cons The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. Review Source DK David K. Information Technology Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The Best Cloud-based IT Management System for Remote Monitoring System" January 23, 2025 3.0 Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments. Pros Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity. Cons Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement. Review Source MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Automation and insights given have led to enhanced efficiency" March 26, 2025 3.0 Pros Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself while the AI comes up with solution.​ Cons I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked. Addressing these disparities, could be possible by improving the algorithms that the AI uses in making its calculations. Review Source SG Santosh G. Remote PERM Paralegal Legal Services Used the software for: Less than 6 months ### "Helped in revolutionizing the management of IT for SMBs" March 26, 2025 4.0 Pros I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts. Having particular alert levels for various devices helps me be informed of any adverse incidents thus be in a position to prevent them. Cons When it comes to patch management system I have had some difficulties. Data scheduling to various different client environments can sometimes cause inconsistency with the systems and need to be manually synced.​ Review Source MN Manoj N. Manager DevOps Education Management Used the software for: Less than 6 months ### "Making IT Management Easier with Atera" October 23, 2024 5.0 I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot simpler. The setup was quick, and the interface is friendly, so I can find what I need without any trouble. I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups.The pricing is easy and relies on what number of technicians we've got, which makes budgeting less difficult. Atera often provides new features based totally on what customers want; that's wonderful. While there are some things that might improve, like the way it detects devices at the network and its help for Macs, Atera has sincerely helped us manage our IT responsibilities more efficiently. I could certainly suggest it to all and sundry looking for a reliable IT device tool. Pros Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall. Cons The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices. Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Atera is a Must Have RMM for MSPs" October 15, 2024 5.0 Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera. Pros It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely. Issue tracking and resolution is made easy by Atera - which is another great aspect which I like. Cons Apart from lack of offline access, I do not have any other aspect which I dislike about Atera. Review Source CK Collins K. Account Manager Oil & Energy Used the software for: 6-12 months ### ""Recommended tool for all."" November 17, 2024 5.0 Perfect tool that fits perfectly in today's regime. What a system Atera is. Pros Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn. Cons Am having a great experience so far. I easily keep track on every ongoing process. Review Source VC Vineet C. IT Manager Government Administration Used the software for: I used a free trial ### "Comprehensive IT Management Simplified!" October 9, 2024 4.0 We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization. Pros \- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively. Cons \- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments Review Source Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." September 17, 2024 5.0 I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. Pros Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. Cons I have encountered anything that is worth mentioning as dislike with Atera. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.