# Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Atera the right IT Asset Management solution for you? Explore 449 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (449) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Reviews of Atera Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Ganapathi G H CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex“ December 13, 2025 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.“ January 14, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade.“ January 14, 2026 BR Bradley R IT DirectorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable.“ May 4, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing.“ January 8, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up.“ January 14, 2026 JH James H ESG AnalystBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks.“ December 4, 2025 WT Wasek T IT Support SupervisorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 449 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly S. Owner Computer & Network Security Used the software for: 1-2 years ### "A leading per tech licenced RMM" June 4, 2024 5.0 We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it. Pros I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients. Cons The inability to add month-to-month Technicians is if you’re on a yearly commit Reason for choosing Atera Other MSP we work with made the switch after doing the same review and we made the switch too. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We feel the other tools were overkill, especially autotask. The RMM tool, although great and powerful we weren’t utilizing the features that were above and beyond Atera and a atera continue adding new features. Review Source SB Stephen B. CEO Banking Used the software for: Less than 6 months ### "Exceptional controls for IT" January 13, 2025 5.0 Great software - a very complete offering Pros Manage all your IT from on place, one platform for all out global IT Cons The platform cost is high, they have a few levels of service Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera Atera had an overall better solution - it cost more but was better for our needs Review Source SK Sean K. IT Engineer Information Technology and Services Used the software for: Less than 6 months ### "Just ok, we went elsewhere though." April 28, 2025 3.0 Overall, we found Atera was just 'OK' I think the billing being USD only, was a complete deal breaker, and stopped us subscribing, also the add-ons seemed overly complicated. Pros The interface was clear, easy to use, we generally had no issues when onboarding a few computers, the network discovery feature worked well. Cons Billing in USD for EU customers was a big problem for us, we were faced with not just conversion fees but extra bank fees too. Review Source AK Alison K. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Atera is good enough for what I pay I guess." January 14, 2026 4.0 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. GY Glen Y. Director Information Technology and Services Used the software for: 6-12 months ### "I won't be renewing my subscription." October 25, 2024 3.0 I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing Atera Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey Review Source JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with Atera so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 Atera facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with Atera. It is performing well and meeting expectations. Review Source CD Cezary D. Technical Manager Plastics Used the software for: 1-2 years ### "Atera for Assertive IT Support " January 14, 2025 5.0 Atera is more professional in dealing with all IT resources, where they are deployed in a single roof. There is appropriate demos that delivers smooth development, and automate most of business requirements. Pros Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development. Cons Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance. Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source MR Mohamed R. Network Engineer Utilities Used the software for: 6-12 months ### "Offered an organized manner in solving client problems" April 1, 2025 4.0 Pros The ticket management in Atera has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. Review Source DK Devendra K. Software Testing Manager Information Technology and Services Used the software for: 1-2 years ### "The best Rmm , Atera!!" November 27, 2024 4.0 My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Atera is a Must Have RMM for MSPs" October 15, 2024 5.0 Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera. Pros It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely. Issue tracking and resolution is made easy by Atera - which is another great aspect which I like. Cons Apart from lack of offline access, I do not have any other aspect which I dislike about Atera. Review Source FA Furkhan A. Sales Supervisor Food & Beverages Used the software for: 1-2 years ### "Flexible scripting reduces work to half the normal amount" March 26, 2025 4.0 Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. Review Source KP Kannan P. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### ""Great all-in-one RMM tool"" January 6, 2025 5.0 It’s the perfect solution for managing everything in one place without overcomplicating things. Pros Atera is super easy to use and doesn’t take long to set up. Cons The reports could use more customization options. Review Source NA Noorul A. Assistant Manager, Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Offered simplicity to IT operations with its integrated model" March 26, 2025 3.0 Pros Atera contains features that can replace other tools resulting in the need for a single integrated solution instead of managing many tools. It has coupled work processes, achieved cost efficiency and significantly eased the trainings of new technicians.​ Cons The mobile application has certain drawbacks compared to the desktop one thus the option to manage some tasks on the go is limited. Improved responsiveness is another advantage that would be got when enhancing the mobile app.​ Review Source Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." September 17, 2024 5.0 I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. Pros Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. Cons I have encountered anything that is worth mentioning as dislike with Atera. Review Source PS Prince S. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Cost Effective Product for IT Management" October 29, 2024 4.0 We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction. Pros Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere. Cons While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision. Review Source UO Uchenna O. Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "Robustious Online Ticketing 🎫 Management Program" September 10, 2024 5.0 Real time monitoring and IT ticketing management are the crucial benefits which I relish. Pros Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera. Cons There has never been any daunting aspect on this program. Review Source CK Collins K. Account Manager Oil & Energy Used the software for: 6-12 months ### ""Recommended tool for all."" November 17, 2024 5.0 Perfect tool that fits perfectly in today's regime. What a system Atera is. Pros Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn. Cons Am having a great experience so far. I easily keep track on every ongoing process. Review Source Karima N. Director of Finance Information Technology and Services Used the software for: 1-2 years ### "Efficient Financial Management with Atera's Real-Time Tracking" August 18, 2024 4.0 Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack. Pros I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available. Cons Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful. Review Source AN Alex N. Information Communication Technology Specialist Think Tanks Used the software for: 2+ years ### "Remote Monitoring and Management Program of 2024" August 6, 2024 5.0 IT management on my end has been so seamless with the help of Atera. Pros I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly. Cons When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.