--- title: "Remote Monitoring and Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Remote Monitoring and Management the right Remote Monitoring and Management solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144309/Atera/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-13" --- Remote Monitoring and Management 4.5 (461) [View alternatives](https://www.capterra.com/p/144309/Atera/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 13th, 2026 # Reviews of Remote Monitoring and Management Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Sushant T Staff EngineerBuilding Materials, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system.“ August 18, 2026 Sushant T Staff EngineerBuilding Materials, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve.“ August 18, 2026 MM Mikael M Sales EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “One thing I like about Atera is that it includes everything from monitoring and ticketing to remote support and patch management in one tool.“ September 7, 2026 BR Bradley R IT DirectorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable.“ May 4, 2026 Sushant T Staff EngineerBuilding Materials, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward.“ August 18, 2026 AK Alison K Project ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.“ January 14, 2026 Sushant T Staff EngineerBuilding Materials, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times.“ August 18, 2026 KW Kian W Support EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The biggest issue for me is the remote access software, which can be unreliable at times.“ June 8, 2026 ## Showing most helpful reviews Showing 1-25 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Varshini B. cyber security specialist Computer & Network Security Used the software for: 1-2 years ### "A practical tool for monitoring and managing endpoints." August 17, 2026 4.0 I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. Review Source JK John K. Chief Technology Officer Information Technology and Services Used the software for: 1-2 years ### "Atera allows remote connection (and doesn't blow up immediately)" January 8, 2026 5.0 Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Switched from [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) It is slower to reach ROI and did not fulfil my needs. Review Source KW Kian W. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Decent product, but remote access needs improvement" June 8, 2026 3.0 My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. Pros Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. Cons The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. Review Source TS Tom S. Director Information Technology and Services Used the software for: 1-2 years ### "Affordable price, generally a reliable platform" July 19, 2025 4.0 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Cost - Atera offers a good set of features for a reasonable price Review Source Response from Atera August 13, 2025 Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! TB Tonia B. Director of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Atera Review" April 29, 2025 4.0 Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. Pros What I liked most is how easy this product is to use. It is ready to import your data right out of the box. Cons When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Remote Monitoring and Management We chose Atera over other products because it offered what we were looking for in one software. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) We made the switch from LanSweeper to Atera for better support and ease of use. Review Source RR Ruben R. IT manager Information Technology and Services Used the software for: 2+ years ### "Ayer’s & Post Oak Tech" April 24, 2025 5.0 Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it. Pros It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult. Cons Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Remote Monitoring and Management Entry pricing for IT support startups/new businesses Review Source Swetha C. Program Manager Automotive Used the software for: 2+ years ### "Useful Platform for Managing IT Tasks and Tickets" August 21, 2026 5.0 Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. Review Source Chinedu N. IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Efficient and User-Friendly IT Management Platform" May 14, 2026 5.0 Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Pros Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Review Source VF Vincenza F. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Keeps the Work Organized Without Getting in the Way" August 8, 2026 4.0 Asana has been a useful part of my workflow, mainly for planning and coordinating work outside the actual coding environment. It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow. Pros I like that Asana gives me a quick picture of what needs to be done without adding too much overhead. It works well for tracking development tasks, bug fixes, feature work, and items that depend on other teams. Having clear owners and deadlines also makes handoffs much easier. Cons It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. I also think some developer-focused workflow options could be stronger. Review Source AB Amelia B. IT Support Specialist Sporting Goods Used the software for: 1-2 years ### "A solid choice for IT teams" August 8, 2026 4.0 I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. Pros Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. Cons One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. Review Source SB Stephen B. CEO Banking Used the software for: Less than 6 months ### "Exceptional controls for IT" January 13, 2025 5.0 Great software - a very complete offering Pros Manage all your IT from on place, one platform for all out global IT Cons The platform cost is high, they have a few levels of service Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Remote Monitoring and Management Atera had an overall better solution - it cost more but was better for our needs Review Source AM Alec M. IT Manager Real Estate Used the software for: 2+ years ### "Amazing RMM and PSA All-In-One!" March 13, 2024 5.0 We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier. Pros I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed Cons There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it! Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Remote Monitoring and Management Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it. Review Source AS Al S. Owner Information Technology and Services Used the software for: 1-2 years ### "Atrea - Excellent choice for starting or growing MSP's" June 4, 2024 5.0 Excellent. They have consistenly delivered and support has been wonderful and efficient. Pros For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time. Cons Reports and 3rd party integration is improving but still has more to go. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Remote Monitoring and Management Had all the features at an increadible price. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back. Review Source RM Raymond M. IT Helpdesk Management Information Technology and Services Used the software for: 2+ years ### "Atera Automated Patch management and Copilot has improved our efficiency and productivity" August 7, 2024 5.0 I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone Pros Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of Cons With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The pricing from atera was an eye catch bundled with the 24 hour support that response in less than 5 second at any given time Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" February 9, 2025 5.0 Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. Pros Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. Cons I don't have blemish over its functionality and service of performance. Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source KB Kurt B. Procurement and Training Manager Utilities Used the software for: 6-12 months ### "Atera - Review" April 24, 2025 5.0 My overall experience with Atera was very good. Pros Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple. Cons Honestly there wasn't anything i did not like about the application. Review Source ST Shaked T. System Administrator Information Technology and Services Used the software for: 2+ years ### "Atera Review" January 4, 2025 4.0 I appreciate what Atera did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service. Pros It manages our IT inventory while also give us access & insights to the computers that we manage Cons Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying. Review Source NS Niraj S. Strategic Alliance Lead Information Technology and Services Used the software for: 6-12 months ### "Simplified IT Operations with Atera" February 18, 2025 5.0 Atera is designed to streamline IT operations. It empower our teams to deliver fast, effcient, and secure remote support to resolve issues without needing on-site visits. It includes remote access and PSA, which means we are now using two lesser tools in one. Pros User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems. Cons Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times. Review Source FA Furkhan A. Sales Supervisor Food & Beverages Used the software for: 1-2 years ### "Flexible scripting reduces work to half the normal amount" March 26, 2025 4.0 Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. Review Source CD Cezary D. Technical Manager Plastics Used the software for: 1-2 years ### "Atera for Assertive IT Support " January 14, 2025 5.0 Atera is more professional in dealing with all IT resources, where they are deployed in a single roof. There is appropriate demos that delivers smooth development, and automate most of business requirements. Pros Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development. Cons Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance. Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source MM Mousumi M. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer, But Not Perfect" February 11, 2025 5.0 Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support. Pros Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. Cons The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. Review Source KP Kannan P. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### ""Great all-in-one RMM tool"" January 6, 2025 5.0 It’s the perfect solution for managing everything in one place without overcomplicating things. Pros Atera is super easy to use and doesn’t take long to set up. Cons The reports could use more customization options. Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.