# Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Atera the right IT Asset Management solution for you? Explore 449 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (449) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 9th, 2026 # Reviews of Atera Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Streamlined software deployment workflow 100% positive reviews out of 29 Most reviewers find deployment simple, rapid, and manageable, enabling easy rollout and minimal training needs. Inconsistent platform responsiveness 66% negative reviews out of 32 Some reviewers describe performance and speed issues, including slow interface loading, laggy remote access, and delayed responses. SUNATHA J. General Manager, 1,001 - 5,000 employees. "There are drawbacks such as delay in the performance of the remote access when connected to some networks." Comprehensive IT process automation 100% positive reviews out of 24 Most reviewers appreciate automation for reducing manual tasks, saving time, and boosting operational efficiency. Sydney B. Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless initial configuration process 100% positive reviews out of 21 Most reviewers describe setup as fast, intuitive, and straightforward across various devices and company environments. Allegra W. IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Showing most helpful reviews Showing 1-25 of 449 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly S. Owner Computer & Network Security Used the software for: 1-2 years ### "A leading per tech licenced RMM" June 4, 2024 5.0 We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it. Pros I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients. Cons The inability to add month-to-month Technicians is if you’re on a yearly commit Reason for choosing Atera Other MSP we work with made the switch after doing the same review and we made the switch too. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We feel the other tools were overkill, especially autotask. The RMM tool, although great and powerful we weren’t utilizing the features that were above and beyond Atera and a atera continue adding new features. Review Source CJ Cade J. Owner Information Technology and Services Used the software for: 2+ years ### "Best RMM for The Money" November 18, 2024 5.0 I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features. Pros Ease of use, customer service is very responsive, always implementing new features. Per tech pricing. Cons The advanced reporting is behind a paywall, and some of those reports are included in other RMMs. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing Atera Per tech pricing, way better support, not bought out by a huge company. Review Source CG Cynthia G. Administrative Chief Retail Used the software for: Less than 6 months ### "Given the integration of Remote Access and Patch Management" April 1, 2025 3.0 Pros I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. Cons The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ Review Source AK Alison K. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Atera is good enough for what I pay I guess." January 14, 2026 4.0 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Atera - A great RMM Tool! " June 9, 2025 4.0 So far the experience has been great! I love the built in remoting tool, and the features are definitely on par with other services. Pros Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. Cons Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with Atera so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 Atera facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with Atera. It is performing well and meeting expectations. Review Source HK Huseyin K. Senior IT Engineer Medical Devices Used the software for: 6-12 months ### "Offering centralized control and observance for networks" April 1, 2025 4.0 Pros Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​ Cons There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.​ Review Source NS Niraj S. Strategic Alliance Lead Information Technology and Services Used the software for: 6-12 months ### "Simplified IT Operations with Atera" February 18, 2025 5.0 Atera is designed to streamline IT operations. It empower our teams to deliver fast, effcient, and secure remote support to resolve issues without needing on-site visits. It includes remote access and PSA, which means we are now using two lesser tools in one. Pros User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems. Cons Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times. Review Source SW Saurabh W. Senior Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Atera: A Powerful All-in-One IT Management Solution" February 14, 2025 4.0 Even though there are few small issues with the interface and pricing, I would definitely recommend Atera to anyone looking for a complete IT management solution. Pros Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc. Cons Although Atera has some great offerings and benefits but its UI is not that optimized. Review Source KS Kantaphong S. Associate Dean Higher Education Used the software for: 6-12 months ### "Improved the reliability of the services that I deliver" March 26, 2025 4.0 Pros In time management of client networks the alert system of Atera has given the ability to monitor in real-time. Preventing specific device type thresholds there are certain send alerts that help me to be aware of possible problems so I can act immediately. Cons There have been moments when scanning the assets and inventories have not been very precise. Certain assets were not seen by the scanning system and needed to be individually checked in order to be discovered. Review Source KB Kurt B. Procurement and Training Manager Utilities Used the software for: 6-12 months ### "Atera - Review" April 24, 2025 5.0 My overall experience with Atera was very good. Pros Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple. Cons Honestly there wasn't anything i did not like about the application. Review Source SJ SUNATHA J. General Manager Higher Education Used the software for: 6-12 months ### "Automation has boosted the delivery of services" April 1, 2025 4.0 Pros I have not had a chance to fix a client’s problem but with the remote access and control of devices I can do it remotely. The option to carry out quick repairs and stunt independently has been time-saving and boost the overall response time for IT support. Cons There are drawbacks such as delay in the performance of the remote access when connected to some networks. This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies. Review Source KP Kannan P. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### ""Great all-in-one RMM tool"" January 6, 2025 5.0 It’s the perfect solution for managing everything in one place without overcomplicating things. Pros Atera is super easy to use and doesn’t take long to set up. Cons The reports could use more customization options. Review Source NJ Nur J. Project Administrator Financial Services Used the software for: 6-12 months ### "Support problem-solving steps and effective management of possible issues" April 1, 2025 4.0 Pros The remote access feature in Atera helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​ Cons The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​ Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source VR Verified Reviewer Jr Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple and affordable, to the point." January 25, 2025 3.0 It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming. Pros It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software. Cons There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own. Review Source PS Prince S. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Cost Effective Product for IT Management" October 29, 2024 4.0 We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction. Pros Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere. Cons While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision. Review Source VC Vineet C. IT Manager Government Administration Used the software for: I used a free trial ### "Comprehensive IT Management Simplified!" October 9, 2024 4.0 We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization. Pros \- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively. Cons \- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments Review Source UO Uchenna O. Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "Robustious Online Ticketing 🎫 Management Program" September 10, 2024 5.0 Real time monitoring and IT ticketing management are the crucial benefits which I relish. Pros Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera. Cons There has never been any daunting aspect on this program. Review Source Karima N. Director of Finance Information Technology and Services Used the software for: 1-2 years ### "Efficient Financial Management with Atera's Real-Time Tracking" August 18, 2024 4.0 Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack. Pros I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available. Cons Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful. Review Source EK Erick K. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Robust Remote Access & RMM Program" August 11, 2024 5.0 Managing endpoints remotely from anywhere is what I enjoy most with Atera. Pros Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365. Cons Atera is way too comprehensive which make learning curve steeper. 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