# Page 10 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 10 - Reviews of Atera ## Showing most helpful reviews Showing 226-250 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HR Howard R. President Information Technology and Services Used the software for: 6-12 months ### "Great product with improvements rolled out monthly" November 30, 2020 4.0 Pros Deployment through Group Policy is VERY easy as the installer is a very small MSI. Cons Management for non-windows based machines is till not great. Mac OS deployment is very clunky and manual. Linux agent does not yet exist, but is apparently coming. Manually adding SNMP objects is still very clunky. The device layout screen is not customizable and looks like a wall of text. Atera has said these changes are coming, and their follow through this year on promised features vs deployed features is pretty good. So I'm optimistic this will be in place soon. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Atera The per-user price point was good, and makes this a much better value than a Pulseway that charges per device. The free month gives you a good opportunity to evaluate it and shows that this product is a good value. Review Source CD Charl D. Senior Technician Information Technology and Services Used the software for: 6-12 months ### "This platform blew our minds" October 14, 2021 4.0 Monitoring has never been easier and more detailed for us. To provide reports to clients is now a few clicks away. Pros From an IT Support point of view, there are so many features that make our job and life so much easier. Patch management, Alerts, Scripts, Device information... You name it and it is most probably there. The only thing you have to do is install the client on the device and wham, instant monitoring and management. This, for us, was mind-blowing. Cons At this point in time, the only thing we can think of is that the monthly cost, when converted to our currency is a bit hectic. But, for what you get, we are overlooking that :) Anything that is not a feature can be put on the forum and it will be looked at. Review Source SL Simon L. Director Information Technology and Services Used the software for: 2+ years ### "A good starting PSA/RMM" November 15, 2022 4.0 Overall it was good Pros Low cost, good point of entry solution for the budding MSP Cons Low on features and integrations with our partners platforms. Reason for choosing Atera Cost was the deciding factor. Review Source Response from Atera December 21, 2022 Hi Simon, Thanks for leaving this review! Happy to hear you find Atera's pricing model appealing. We are sorry that you feel like the platform is low on features. If you reach out to your Customer Success Manager, or Atera support, they will be able to help show everything that Atera has to offer beyond an "entry solution." AL Angie L. Ing Software Information Technology and Services Used the software for: 2+ years ### "Es bueno" July 20, 2023 4.0 Pros Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas. Cons Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos. Review Source JB Jason B. IT Director Automotive Used the software for: Less than 6 months ### "Perfect RMM Service for Internal IT" March 2, 2022 5.0 Pros Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it. Cons Billing of third party applications does get confusing a bit. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Atera Atera pricing was just much better for my scenario Switched from [SimpleHelp](https://www.capterra.com/p/209027/SimpleHelp/) Simplehelp just didn't have the wow factor or any additional features Review Source MM Mose M. Accountant Information Technology and Services Used the software for: 2+ years ### "The most influential and Supreme Remote monitoring and Management tool." November 12, 2023 5.0 The fact that it offers us with a 30 day free plan,it makes it so affordable to us. Pros Easy for our customers to cut tickets. It offers us with a 30 day free trial. Easy call center management The best to use interface. Cons Honestly,we do not have any dislike to highlight. Review Source BS Brian S. IT manager Pharmaceuticals Used the software for: 2+ years ### "Legacy Atera Review" December 17, 2020 5.0 I've had an overall positive experience with Atera Pros I like the intuitive nature of it and how it is always evolving. Cons I would like atera to integrate with active directory. It would be extremely useful if end users could log into the portal with their same windows credentials. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Atera I chose Atera for the ease of setup. It was a cloud product and required very little setup. I needed a ticketing and Asset management tool quick. Review Source BP Bob P. President Computer Networking Used the software for: 6-12 months ### "Great solution overall for the smaller consultants" December 19, 2022 5.0 It's a great way to keep on top of the many small clients I service all in one interface. Pros I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful. Cons The patch management isn't as easy to use or successful as I'd hoped it would be. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Review Source Response from Atera December 22, 2022 Hi Bob, Thanks for leaving this review - great that you find the all-in-one Atera platform to be a great overall solution. In fact, our pricing model allows Atera to work for larger consultants as well since you only pay-per-tech and not per endpoint. We are sorry that you haven't been successful with patch management. Please reach out to support for assistance, or success@atera.com to discuss with a Customer Success manager. Shaun A. Senior Technician Used the software for: 1-2 years ### "Easy to setup and always evolving in the right ways" March 12, 2018 4.0 Scaled up very fast with minimum overheads. Pros Easy to use, SAAS based, unlimited endpoints, great price, solid product with great support. I have used labtech, kaseya with connectwise and Naverisk and no place I have worked at has ever utilised each of the products to their capacity, especially compared to the price. No sense in having un-used features. We have built our Atera instance "our way" to suit our method of doing business and it's amazing. It covers everything we require and is still evolving, but that's part of the fun. Cons OSX support is additional. "Select All" to apply script would be useful. Billing / time recording could be more polished. Review Source VR Verified Reviewer Systems Consultant Information Technology and Services Used the software for: Less than 6 months ### "A great mathc for my business" May 6, 2021 4.0 Atera is a product that gets better from month to month. The company has open ears to the community. Pros Atera is very easy to setup and start using. I could onboard customers in no time. Everything is easy to find and us. Patch management just works. I have worked with more advanced products for years, but this just works. Support is great and the community is awesome. Cons The mobile app needs some improvement and reporting can get better. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Review Source Mitusha A. AI Developer Information Technology and Services Used the software for: 6-12 months ### "Super useful tool for remote monitoring with AI features!" December 3, 2023 5.0 Pros Super useful all-in-one platform cloud-based platform. The tools have equipped the team with the capabilities needed for efficient RMM, PSA and remote control for the WFH model resulting in increased productivity and saving time Cons The only drawback of using Atera is that it's cloud-based therefore a stable internet is needed to use this. Review Source LT Lee T. MSP Owner / Manager Information Technology and Services Used the software for: 6-12 months ### "Finally, Full Systems Monitoring/Management solutions for MSP providers without breaking the bank!" December 30, 2020 5.0 Easy to deploy, and manage all client machines with little effort from a monthly basis compared to previous MSP tool sets available. Pros Easy deployment and instant payback with all reporting and alerts based on the criteria defined in the template created in Atera for alerts as the agents begin to update the databases for Atera! Cons The only downfall so far is the ability to generate reports for customer sites. IE: Show me all machines with Windows 7 and only 4GB of RAM and be able to sort by site locations of customers. Otherwise, there have not been any other real show stoppers for us! Review Source Aaron L. Managing Member Computer Networking Used the software for: 2+ years ### "Great Product!" December 17, 2019 5.0 Pros I like the price and the features that come with it. Especially the integration with Webroot! Cons It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Price initially, but I found an amazing product! Review Source GR Geoff R. General Manager - Security & Networks Computer Networking Used the software for: 6-12 months ### "This service has changed my business and saved me so much time" December 14, 2022 5.0 Very good. It works exactly as was described to me by another customer. Pros Ease of deployment. Being able to send a customer a download link for agent software and getting to them quickly. Cons Not all windows 7 machines are stable with this product Review Source Response from Atera December 15, 2022 Hi Geoff, So glad to hear that Atera has changed your business, and that using the platform is easy. Regarding the issues with Windows 7 devices, please reach out to support about this. All in all, great to hear that Atera is cost-effective and is what you expected. Hope it continues that way! Jagan Mohan G. Software Development Information Technology and Services Used the software for: 6-12 months ### "Great everyday use software" November 30, 2023 5.0 My overall experience has been very good with Atera Pros I like the RMM capabilities of Atera. Also, the UI is very good Cons I do not have any dislikes about Atera. All the features are very good Review Source HN Hellen N. Sales and marketing team lead Information Technology and Services Used the software for: 1-2 years ### "The Beast and Incandescent IT management and Helpdesk tool." November 22, 2023 5.0 Pros Easy call center manager. It offers a clean and easy to use interface We can easily IT manage our assets with the software. It is so cost effective. Cons We have not found a complain towards the software yet. Review Source MW Mark W. IT specialist Consumer Goods Used the software for: 1-2 years ### "Atera - two year of use" March 24, 2022 5.0 Does more then I need and a very reasonable price. :-) Pros All IT tools located in one app! Remote access to workstations, patch management, password vault, Service ticket request, your knowledge base documents... Also very responsive Atera support, they take your suggestions into account and are constantly improving their product :-) Cons No Cons really. I am currently trying to figure out who some patches do not install on workstations. Reason for choosing Atera Price and it exceeded our requirements Review Source Response from Atera April 2, 2022 Thank you for the kind review, Mark! Please make sure to check with our support team, to see if there are any endpoint or network related issues that could affect the patching. RN Racheal N. Sales and marketing Executive Information Technology and Services Used the software for: 6-12 months ### "The Emperor Help Desk Solution For Attending To Our Customers Queries." November 15, 2023 5.0 It is a very highly scalable solution for all our help desk and customer care services where we can directly chat with our clients. We love it. Pros Quicy responds to customers tickets. It allows us to record our calls with our clients for future reference. It is very easy to set up and get started with. The customer service is outstanding. Cons We have not had a dislike to this point. Review Source SR Susang R. Lead- Product Marketing Information Technology and Services Used the software for: 6-12 months ### "A great value for money software" November 16, 2023 5.0 My overall experience with Atera has been excellent so far Pros I like the simplicity with which we can do remote monitoring with Atera Cons I do not have any particular dislike with Atera. Review Source Response from Atera November 22, 2023 Hey Susang, It's fantastic to hear that Atera has been delivering simplicity and value to your remote monitoring needs! Your positive experience and the absence of any particular dislikes with our platform mean a lot to us. Thank you for choosing Atera! KW Kyle W. IT Consultant Information Technology and Services Used the software for: 6-12 months ### "Great for Start ups! " December 23, 2020 5.0 Altera has increased time and productivity with their remote tool suite helping access dozens of remote machines on foreign networks. Pros The IT and patch management paired with the remote capabilities makes this an essential tool for any small or startup MSP or consultants. Cons The ticketing and knowledge base are my least favorite modules of this software, however, both are serviceable options just not as polished as the remote and management tools. Reason for choosing Atera Features and pricing Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Features and pricing Review Source DK Dustin K. Owner Computer Networking Used the software for: 6-12 months ### "Great value and everything you need" March 20, 2022 5.0 Been very positive. Very reliable. Contacted support only one time for a minor issue and response was quick and accurate. Pros I use the software for remote access to various customer server and workstations. Works very well and is very reliable. Cons Only complaint I have is the organization of systems on the main device screen. I would like to be able to sort them by customer there. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[Studio Ninja](https://www.capterra.com/p/143855/Studio-Ninja/) Reason for choosing Atera Simple costs and no surprises. Review Source MS Maria S. Information Technology and Services Telecommunications Used the software for: 1-2 years ### "The perfect platform for my company" May 6, 2024 5.0 Atera benefits me because it provides access and implementation remotely, automation for the writing og topics and allows me to solve multiple computer problems of users. Pros Atera allows me to implement profiles efficiently and quickly, it is a platform that allows me to access and use its tools quickly and easily, adapts to my needs, is collaborative and allows me to automate processes. Cons The space for tracking internal and external computer incidents could be simpler to use. Review Source aB andrew B. Director Information Technology and Services Used the software for: 6-12 months ### "Good product, solves the remote access issue so well" August 10, 2021 5.0 Great, it solved my remote user support issues completely. I can see when a PC is online and I can take action so easily. Before I was using a combination of free products that worked but was not efficent. Pros I like the devices views, I can easily find a specific user's PC and remote into it or run scripts / actions to diagnose or fix problems. I also love the automation for end user PC's so much easier than using Group Policy to control updates and other things like temp files cleanup. Cons Difficulty in setting up SNMP devices. The lack of titles / descriptions for OID's being populated "automagically" is a bit of a pain. Maybe the ability to upload vendor MIB files against a SNMP device when creating it? Or maybe a personal repository of MIB files that is scanned when creating a new SNMP device so that you can pick what MIB's apply? Review Source Martin M. Photography Used the software for: Less than 6 months ### "MSP Resources for the "Little" Guy" November 26, 2015 5.0 With over 25 years providing individual and SMB hardware, software, training, Internet, support as a the "Virtual IT Guy", the evolution of off premises services and support places the traditional "Break | Fix" IT support role at risk. First came the ease of remote access to client computers reducing the number of times an onsite visit was required to kill a print job or configure an email account or any traditional on site services. The Enterprise computing environment has had resources for remote connectivity and support for many years. Such has not been the case for individuals and SMB. If one considers RMM | PSA | billing functionality, it has always been device oriented resulting in costs exceeding SMB ability and willingness to pay. The redeeming and game changing aspect of ATERA is the pricing model by user as opposed to device. It is now possible to become an MSP with serious MSP Tools. It is now possible to continue to service clients as an MSP. Where I have envisioned days being numbered with respect to supporting clients, Atera now makes it possible to go head on head with the more traditional MSP service providers and come out on top Pros The biggest plus is the User versus Device billing model. It is a small, customer orientated company that easily responds to email and inquiry. I believe, if they can do something to help, they will. They are also listening to ideas and suggestions to help with the continuing evolution of ATERA. Cons A small, new company with whom one must be willing to grow services as they become available. It places one in a position of wanting some services NOW that will have to come later as the company continues to evolve. Review Source AK Aziz K. Information Systems Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Atera Review" August 22, 2019 4.0 Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one. Pros The amount of features for the price is hard to compete with. Cons The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Atera TeamViewer is a much more expensive alternative. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Samanage and Logmein Central were a more expensive alternative. Logmein was also raising prices. Atera was able to replace both products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.