# Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Atera Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Quick and simple deployment 100% positive reviews out of 28 Most reviewers find deployment rapid and user-friendly, enabling easy rollout and management across multiple systems. Occasional sluggish platform response 66% negative reviews out of 32 Some reviewers report slow interface loading, delayed remote access, and lag during peak times or with large device counts. Fernando P Administrative, 11 - 50 employees. "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." Comprehensive IT process automation 100% positive reviews out of 23 Most reviewers indicate automation tools reduce manual work, streamline maintenance, and boost productivity with easy configuration. Sydney B Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless multi-device setup process 100% positive reviews out of 21 Most reviewers describe setup as straightforward, fast, and intuitive across servers, PCs, and Macs, minimizing onboarding time. Allegra W IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Showing most helpful reviews Showing 1-25 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." September 17, 2024 5.0 I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. Pros Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. Cons I have encountered anything that is worth mentioning as dislike with Atera. Review Source SB Stephen B. CEO Banking Used the software for: Less than 6 months ### "Exceptional controls for IT" January 13, 2025 5.0 Great software - a very complete offering Pros Manage all your IT from on place, one platform for all out global IT Cons The platform cost is high, they have a few levels of service Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera Atera had an overall better solution - it cost more but was better for our needs Review Source DK David K. Information Technology Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The Best Cloud-based IT Management System for Remote Monitoring System" January 23, 2025 3.0 Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments. Pros Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity. Cons Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement. Review Source AK Alison K. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Atera is good enough for what I pay I guess." January 14, 2026 4.0 Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" February 9, 2025 5.0 Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. Pros Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. Cons I don't have blemish over its functionality and service of performance. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 Atera helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with Atera so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 Atera facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros Atera makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with Atera. It is performing well and meeting expectations. Review Source RM Raymond M. IT Helpdesk Management Information Technology and Services Used the software for: 2+ years ### "Atera Automated Patch management and Copilot has improved our efficiency and productivity" August 7, 2024 5.0 I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone Pros Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of Cons With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one Switched from [N-central](https://www.capterra.com/p/13803/N-central/) The pricing from atera was an eye catch bundled with the 24 hour support that response in less than 5 second at any given time Review Source HK Huseyin K. Senior IT Engineer Medical Devices Used the software for: 6-12 months ### "Offering centralized control and observance for networks" April 1, 2025 4.0 Pros Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​ Cons There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.​ Review Source AS Akanksha S. Cloud Analyst Information Technology and Services Used the software for: 6-12 months ### "Atera: All-in-One MSP Solution" February 23, 2025 4.0 Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value. Pros Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient. Cons Sometimes we can face issues in their mobile app and support is also a bit slow. Review Source DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Atera is a Must Have RMM for MSPs" October 15, 2024 5.0 Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera. Pros It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely. Issue tracking and resolution is made easy by Atera - which is another great aspect which I like. Cons Apart from lack of offline access, I do not have any other aspect which I dislike about Atera. Review Source SW Saurabh W. Senior Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Atera: A Powerful All-in-One IT Management Solution" February 14, 2025 4.0 Even though there are few small issues with the interface and pricing, I would definitely recommend Atera to anyone looking for a complete IT management solution. Pros Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc. Cons Although Atera has some great offerings and benefits but its UI is not that optimized. Review Source MM Mousumi M. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer, But Not Perfect" February 11, 2025 5.0 Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support. Pros Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. Cons The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. Review Source CM Caroline M. Human Resource, Safety and Administration Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Remote Monitoring and Management Program" October 17, 2024 5.0 Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes. Pros Atera has improved customer satisfaction by handling support tickets which leads to customer retention. Cons It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways. Review Source PS Prince S. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Cost Effective Product for IT Management" October 29, 2024 4.0 We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction. Pros Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients. The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere. Cons While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs. The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision. Review Source MM Meghna M. Content Specialist Information Technology and Services Used the software for: I used a free trial ### "A user-friendly RMM solution " January 10, 2025 5.0 Atera is a promising platform for businesses looking for a cloud-based RMM tool. It comes with extensive features and a transparent pricing structure. Overall, I had a smooth experience with Atera, which made my work easy and manageable. Pros Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management. Cons Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time. Review Source MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Automation and insights given have led to enhanced efficiency" March 26, 2025 3.0 Pros Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself while the AI comes up with solution.​ Cons I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked. Addressing these disparities, could be possible by improving the algorithms that the AI uses in making its calculations. Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source NJ Nur J. Project Administrator Financial Services Used the software for: 6-12 months ### "Support problem-solving steps and effective management of possible issues" April 1, 2025 4.0 Pros The remote access feature in Atera helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​ Cons The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​ Review Source VR Verified Reviewer Jr Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Simple and affordable, to the point." January 25, 2025 3.0 It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming. Pros It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software. Cons There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own. Review Source EK Erick K. Medical Laboratory Technologist Hospital & Health Care Used the software for: 2+ years ### "Robust Remote Access & RMM Program" August 11, 2024 5.0 Managing endpoints remotely from anywhere is what I enjoy most with Atera. Pros Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365. Cons Atera is way too comprehensive which make learning curve steeper. Review Source Roshan M. Manager Information Technology and Services Used the software for: 1-2 years ### "Save your valuable time with Atera." August 6, 2024 5.0 Atera is overall a productive tool which has saved a lot of time for my business by providing on time resolution. Pros Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows. Cons Atera pricing model is expensive basically for small industry with limited IT resource. Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.