# Page 14 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 14 - Reviews of Atera ## Showing most helpful reviews Showing 326-350 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jaïd M. IT Engineer Business Supplies and Equipment Used the software for: 6-12 months ### "Nice product and good support." November 9, 2020 5.0 We can quickly see where there are problems through the dashboard. and then quickly help the customer We are very satisfied with the product and all the new additions to come. Pros Product works simple and well. yet you can turn on and use advanced stuff Cons we missed an SNMP option to easily add devices with the ID's but after a request this option was added. only a better note field or password manager would be nice. Review Source ET Erwin T. IT Manager-Owner Information Technology and Services Used the software for: 2+ years ### "ATERA is the best RMM software I ever used" March 29, 2019 5.0 I install and support POS software and needed a very easy to use software in order to monitor the equipment installed. I have more than 30 customers at this time, and ATERA always let me know what is going on with the systems and allowed me to remote control them if needed for assistance and also for tranining. Pros Easy to Use Easy to Deploy Very intuitive interface All the features I needed Cons I can not think of any at this point, sincerely if you need a good RMM software that includes everything you could ever need to help and support your customers ATERA is the right one. Review Source Response from Atera April 17, 2019 Thanks so much for your great feedback, Erwin! We are happy to hear about your positive experience working with us. As always please feel free to reach out to us at any time. VR Verified Reviewer System Engineer Information Services Used the software for: 1-2 years ### "All in one solution for MSPs but needs work." February 20, 2019 3.0 We used Atera for over a year and by the end, we just wanted the WebRoot licenses and cloud backup. The ticketing system was ok also. Pros Atera provides monthly pricing for WebRoot SecureAnywhere, their own online backup and remote access via Splashtop and a ticketing system and RMM in a single console. Cons Will the features for automation were there, I found that the agent constantly stopped checking in and also the admin portal was sluggish. If they are able to Review Source RF Ryan F. CEO Computer Networking Used the software for: 6-12 months ### "Features are limited and lacking" September 5, 2017 3.0 Pros I like the simplicity of the software but limited on billing. Easy to access when it is working. Cons Limited on Billing: You cannot generate a manual invoice. Reporting is impossible without API work. Support is friendly however NOT very helpful. They are new and have issues like new products. They have several years to go before I would trust my company with them. Review Source Response from Atera September 7, 2017 Hi Ryan, Thanks for the Feedback. To answer your comments - there is a way in the platform to generate manual invoices. In Addition, we have sophisticated, out of the box reporting functionalities, so there is no need to use the API is you prefer not to. We're happy to invite you to a 1x1 session to walk you through the different parts of the platform you were having trouble with. Please reach out to the support team, in a ticket of via live chat to get that set up. Thanks again for the feedback. aT alex T. technician Computer Networking Used the software for: 1-2 years ### "Cost Effective, Efficient, Easy to use" December 29, 2019 4.0 All of our clients are accessible in one centralized location, saving us lots of time. The data collection has also increased our ability to perform preventative maintenance. I can definitely tell Atera gets better with each update Pros Atera is simple to use and implement. It has made training easier because the GUI is fairly intuitive. Cons The agents will sometimes go offline, usually requiring a manual restart of the services. We have used scripts on affected machines to remedy this. Review Source Laurent G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de gestion " October 14, 2023 4.0 Pros Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises. Cons C'est un super produit mais ça présente soucis lors des connections. Review Source DM Devon M. Regional General Manager Used the software for: Less than 6 months ### "The software is very user friendly and allows us to quickly work with customers." February 21, 2018 4.0 This software allows us to assist our customers. Pros The Knowledge base is extremely user friendly and allows us to categorize many of our tech notes for regular use. The customer organization is great, and it allows us to quickly access machines. Customer support is usually very quick to respond and provides helpful tools to quickly implement changes. Adding in internet security is quick, easy, and fairly pain-free. The script system is quite nice as well. Cons The biggest issue is that occasionally the Splashtop remote access software on the end users machines hangs, and it will display the machine as offline when it is not. Because of this, you cannot even run a script to repair the Services.msc, which means we have to use teamviewer or splashtop sos in order to access the machine. The KB is great, but finding and editing them can be a pain. If they made a way to edit the KB from within it, it would be much easier. Review Source CS Craig S. CEO Used the software for: 1-2 years ### "Atera is the RMM/PSA tool I was looking for and couldn't find, but when I did it was amazing" March 13, 2018 4.0 Pros The most important part of the Atera software experience is the 'single pane of glass' approach to your MSP business. Tickets, Device Information, Customer Contact, Backup and Reports are all in the same console. Other RMM/PSA tools offer connectivity between different API linked software, but with Atera is all in one place - Brilliant ! Cons A custom reporting tool would be useful, given we can add bespoke fields to the DB it would be good to then create reports which pull these bespoke fields into a report of our choice. Other than this 'feature enhancement' there is little I don't like about Atera Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: Less than 6 months ### "Good Remote Control Software" July 27, 2022 5.0 Pros The device control it has is one of the best I've seen. The detail it gives for each of them is very good. Cons I couldn't do the integration with the remote control tool and had to find another one. Review Source Response from Atera August 23, 2022 Thank you for your review! CC Christopher C. IT Support Specialist and Consultant Information Technology and Services Used the software for: 2+ years ### "Perfect fit" January 13, 2020 5.0 Fast connect to my clients to fix issues on the fly out when scheduled. Portal is user friendly and I'm looking forward to Atera adding new services to make day to day life easier and more efficient. Pros Easy to use and setup is self explanatory. Cons I have to create my own scripts to perform some actions. Review Source CA Carl A. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Possibility to be Great" February 20, 2020 3.0 So far, the ease of setup and usage is promising with this product. They are adding features regularly so there is a lot of potential for this product to move to a higher level and be ranked much better. Pros Easy to install Setup and configuration is fairly straightforward Management for multiple clients and organizations Cons No Dual monitor support when accessing machines through remote interface. Alerts are a bit sensitive and respond to any trigger even if the trigger is for a short amount of time Ticket list can use more functionality and closed tickets should automatically move to an archive screen. Review Source Koen B. Used the software for: 1-2 years ### "Earning satisfied customers" April 15, 2016 5.0 Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises. Also the updates and so on that are programable gives u a lot of room for real business. We are very happy with Atera. Pros Easy interface Quick overview Realy good support Not to expensive Cons non, except maybe the language, but which it-person doesn't know English Review Source RA Rafael A. IT Director Information Technology and Services Used the software for: 1-2 years ### "deja vu" July 27, 2019 5.0 great platform HORRIBLE SUPPORT Pros cheap and functionality, other than that you're on your own if you need their hep, THE SUPPORT SUCKS!!! Cons horrible support, once again here writing a review because it seems I only get attention if I do this, this people have no regard for their clients, takes over 48 hours to get a stupid not helpful reply just for them to stop the clock. Reason for choosing Atera price and functionality Review Source Matt F. Telecoms Engineer Telecommunications Used the software for: Less than 6 months ### "Excellent! Atera has enabled us to be more pro active in supporting our customers." July 24, 2018 5.0 Being able to be more pro active with the support we provide customers. Pros Atera is a feature packed RMM platform with exceptional value for money. As there is no cost per device this has allowed us to monitor anything and everything making us far more pro active. The API has also allowed us to integrate other systems into Atera which don't support SNMP. Cons SNMP polling timers cannot be changed and are set at 10/15 minutes per check. MIB's are not supported either, which means OID's have to be added manually. Review Source GS George S. CEO Computer & Network Security Used the software for: 6-12 months ### "Icor Review" December 21, 2022 5.0 Very good Pros Ease of Use, simple intuitive interface. Cons Integrating with other system, like Freshbooks Review Source Response from Atera December 26, 2022 Hi George, Happy to hear that you find Atera easy to use, and that the interface is intuitive. Regarding any integration requests, please add them to our features board, which you can find from the platform. Hope you continue to find Atera an indispensable resource for your business! BB Brandon B. IT Manager Computer Software Used the software for: 6-12 months ### "Life Saver" July 15, 2020 4.0 Its easily saved our IT department resources and money over the time Pros Splashtop integration feature for troubleshooting this has been a life saver during the Covid Pandemic Cons I wish Infrastructure monitoring had the ability to be more detailed Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera The upfront pricing and per Tech pricing really set Atera apart at the time Review Source TC Thomas C. Technical Support Technician Information Technology and Services Used the software for: 1-2 years ### "Great Software to Use" July 10, 2020 5.0 I have has a good experience with atera and love all the features Pros I love how I can have all my clients machines in one place to be able to access them Cons I think the Audit reports can be better and can be more through in the software inventory and allow you to see what computer and licence is assigned like nable allowed. Review Source JF James F. IT Administration Music Used the software for: I used a free trial ### "Atera Review - Steve Rob Music" March 14, 2024 5.0 Pros Atera is a very easy-to-use application, with abilities to add multiple technicians and service devices such as installing software or remoting into the device itself. Cons The costs are a bit too high, and there could be a free tier plan which covers basic usage and has it's limits. Review Source JC Joe C. CTO Telecommunications Used the software for: 1-2 years ### "Great Value Proposition" March 10, 2022 5.0 Pros The product is easy to use, very easy to deploy and requires very little training. Cons I haven't found anything I don't like about the software. Review Source Jason Z. Owner Information Technology and Services Used the software for: 1-2 years ### "Excellent value all around" October 24, 2019 5.0 This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service. Pros I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with. Cons I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts. Reason for choosing Atera overpriced for small business affordability Review Source TH Tyler H. IT Administrator Construction Used the software for: 2+ years ### "Atera is a great Product" July 23, 2019 5.0 Pros I like its Easy use and remote support also their customer service and cost. Cons nothing i wouldnt change anything about it as of right now the updates just make it better. Review Source RF Rene F. IT Assistant Financial Services Used the software for: 1-2 years ### "Atera is really good" May 17, 2021 5.0 I feel happy with this tool, it helps me a lot Pros Somehow I think the feature to connect remotely needs less resources than others. From the Administration point of view, I think it's very friendly Cons I'd like to have some reports selecting fields with the possibility to have am excel file as a result. Review Source Michael V. CEO Used the software for: Less than 6 months ### "Great product for the cost" July 17, 2018 5.0 Ability to support our clients and scale our business at a reasonable cost. Pros We love that there is not a charge for agents to monitor our clients. This is a game changer and helps to keep our overhead costs down compared to other solutions that charged to monitor each device. Cons The product lacks things some automation functionality when onboarding clients like some other services offer but the cost savings more than overcomes this feature not being there. Review Source Laurentiu B. Managing Partner Used the software for: Less than 6 months ### "Great user experience, definitely ads value to the services we provide. " March 8, 2018 4.0 Atera helps us to easily administrate our customers' infrastructure, as it enables us to remotely manage and monitor it, as well as to keep track of our technicians' activity. Pros Easy to use, intuitive, clean and efficient. The subscription policy is excellent. Atera support is also fast and helpful. Cons Software inventory report should be able to list every piece of software installed on a client computer. Some of the reports don't contain the customer's name when they should. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 6-12 months ### "Excellent tool for MSP's big and small" April 11, 2019 5.0 My experience has been nothing but stellar. If I need help support is right their to assist. I am glad I have teamed up with Atera! Pros The fact that the console is very easy to navigate and the per technician pricing was a huge selling point for my start-up company. Cons At this point it could be a little bit more robust, but the changes that I have been seeing over the last 6+ months Atera is rising to the top. Review Source Response from Atera April 17, 2019 Thanks so much! We are happy to be part of your extended team. As always please feel free to reach out to us at any time! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.