# Page 15 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 15 - Reviews of Atera ## Showing most helpful reviews Showing 351-375 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Information Technology Technician Computer & Network Security Used the software for: 6-12 months ### "Great overall RMM, PSA, and more" April 2, 2019 5.0 It is helping us better manage our clients as a Managed Service Provider for our business. Pros I really like how everything is integrated into the system in order to access and manage our clients. Cons The issues of not being able to connect at times with Atera agent and Splashtop Remote Service as Agents will show offline when they are in fact not in other remote access software. Review Source Response from Atera April 17, 2019 Thanks so much! We are happy to hear about your great experience working with us. As always please feel free to reach out to us at any time. KS Kevon S. IT system Admin Real Estate Used the software for: Less than 6 months ### "Atera" March 3, 2022 5.0 Pros Great price point for a RMM and love how they are growing the product. New items every month. I would recommend this product to any one. Cons The remote software needs a bit of work but once you get the hang of it works. Review Source MD Manny D. Owner Information Technology and Services Used the software for: 1-2 years ### "New way for IT Support" January 14, 2017 5.0 We are a small IT Support service provider. Growing our client base was always going to be a problem as access to quality trained IT Tech's are not always available. Changing our business model from break-fix to Managed Support via Atera, allowed our business to grow without the huge overhead costs. Our clients are impressed as we are able to predict risks to business without costly site visits. Atera's service is great and product is very easy to use out the box. Pros Easy to use Full training available Great support team Good product development Very cost effective Cons Non Review Source TI Terry I. IT Specialist Law Enforcement Used the software for: Less than 6 months ### "Good product" March 8, 2019 5.0 The support is outstanding. Any question I have is answered quickly. Product is easy to use and reliable. Pros It was easy to get started with, right out of the box. Still bumping up against some limitations, but I didn't pay to have this product developed to meet my specific needs, so it's to be expected. But they are very active in making enhancements to the product. it seems like at least once a week I get a friendly announcement that some feature has been added. I really like that. Cons It integrates with ScreenConnect (which is my preferred method of remote access, the gold standard) but only if you already have a ScreenConnect license. Nice that they give you that functionality, not so nice that it's not built in and I still have to go buy a license from ScreenConnect if I want to use it. Review Source WD Wallace D. Manager Information Technology and Services Used the software for: 6-12 months ### "Good Product" July 9, 2020 4.0 Has been easy to use, no real issues, most things pretty self explanatory Pros Has lots of features. Easy access to your machines, good ticket tracking Cons Uses splashtop for connection. Works good once connected but is slow in comparison to other products to get connected. Wish it had options with processing more than just command prompt with out logging completely into the machine. Reason for choosing Atera Primarily cost. I don't like paying on a "per unit" basis Review Source TD Ted D. IT Consumer Electronics Used the software for: 6-12 months ### "Atera" August 25, 2021 5.0 Pros Ease of deployment and remote support of end users Cons I haven't found any yet, but I'll keep looking. Review Source KR Karl R. Owner Information Technology and Services Used the software for: 1-2 years ### "KSRTECH Review" April 2, 2019 4.0 Has been a good tool managing 100 desktops plus. Pros Ease of use and reasonable cost and responsive tech support Cons Getting the agents to communicate sometimes Review Source Response from Atera April 17, 2019 Thanks so much, Karl! We are happy to hear about your positive experience working with us. Please feel free to reach out to us at any time. VR Verified Reviewer 911 Engineer Public Safety Used the software for: Less than 6 months ### "My business had tripled since starting Atera" March 7, 2018 5.0 I have been able to grow because I have not had to physically go onsite as often. Pros I can view and monitor all my devices and be alerted if any critical devices go down. Also i love the ease of the splashtop for remote desktop capabilities. Cons I would think that we should be able to connect to any platform for the subscription rate. Windows and Mac should be included in every level. Review Source JK Jim K. Owner Computer & Network Security Used the software for: Less than 6 months ### "So far so good, perfect for a small business, MSP or not!" February 1, 2018 5.0 It is allowing me to offer a more worldly service from a single end user set up. Pros More and more businesses are heading away from the triage/ break fix model for IT support. There is definitely room for a hybrid between this model and the managed services model in the market. The Atera software offers a very robust solution for smaller companies to offer this hybrid and to work smarter and not harder. The pricing is amazing and it allows the tool to be used for ALL clients to an extent with a more robust management option for the managed service clients. Cons I have used a few other agents for similar services. Some have been much more ingrained in the system and offer a bit more control and support of the system. Some of the patching interface seems a bit "clunky", but not unmanageable. To be fair, Atera does have a "suggestions" option, so I will be offering my input regularly on what would make it work better for me and businesses my size. Review Source TC Thomas C. President Computer Networking Used the software for: 6-12 months ### "New to RMM" December 14, 2020 5.0 Pros The dashboard, Remote control, Alerting seems to work well Cons Patch alerting is weak; Not sure about Antivirus alerts Review Source KB Koen B. manager Information Technology and Services Used the software for: 2+ years ### "atera is top" September 3, 2018 5.0 Pros It gives us a very good overview of our clients. We can manage from a distance and without overtaking screen the most of our customers. Updates etc are done in a minute. Top and for a good price... Value for money! Cons the colour is not my taste ;) No realy it is great. Review Source SW Scott W. Microsoft Cloud Architect Information Technology and Services Used the software for: 6-12 months ### "Best bang for the buck..." March 11, 2019 5.0 The support team is very good and when I did think there was a problem, they were quick to respond and found it was (my) user error. :) Pros I performed a thorough Decision Document that surveyed the current RMM/PSA landscape and found Atera to be the best value overall. I have helped other service providers implement it as well. Cons I haven't found anything to criticize about Atera's performance or execution. Review Source Kenny W. Director Of Technical Services Information Technology and Services Used the software for: Less than 6 months ### "Atera for MSP's" January 14, 2019 4.0 Unlimited unattended agents makes Atera my #1 choice and recommendation. The ability to customize the appearance of customer information with their logo is great. They are constantly improving as well. For MSP's this tool is awesome. Pros I love the pricing model. Very affordable for a startup MSP. Cons It would be nice to have a port forwarding tool from remote computer to local machine. Review Source MD Mark D. IT Admin Chemicals Used the software for: 6-12 months ### "Excellent Product" April 8, 2019 5.0 Excellent product for managing users and their desktops and laptops where ever they are when connected to the Internet. Pros One "pain of glass" for accessing info on all computing devices in our environment. Doesn't require Intel VPro to run! Cons Can be slow at times accessing computers remotely using Spashtop RMM client. Review Source Response from Atera April 17, 2019 Thanks for the great feedback, Mark! We are happy to hear about your experience working with us. ML Merrell L. President and CTO Used the software for: ### "Very polished, powerful, turnkey out of the box solution to being an MSP! " January 13, 2016 4.0 After running Labtech and other RMM software for years, I discovered Atera through a friend. Right away, the licensing of Atera was appealing after being hit with per-endpoint licensing of Labtech for years. Atera's cost per MSP Technician was a huge relief! When I installed the software and started deploying it, I found that the default features and configuration was good to use right out of the box! Getting 2 major clients setup in Atera was a breeze and everything I wanted to modify along the way was super self-explanitory. The staff at Atera emailed me due to some questions I had with deployment and they were amazingly helpful with great bedside manner. As I've gotten into more and more customization, I'm seeing that the features and functionality is very simple yet it has a couple key features (Automation Rules and Scripts) where you can really go the distance to expand Ateras functionality into doing amazing things! Atera's Helpdesk ticketing system is fantastic, and my customers are really enjoying a much better user interface for their tickets than my previous RMM ticketing system! I'm giving Atera 5 stars except for "Overall" only because it's still being developed and I'm looking forward to what expanded features are on the way! Any bugs I've found have been either cosmetic or minor -- nothing at all with the functionality or features. Good work, guys - Keep it up. Review Source HK H. K. Director Information Technology and Services Used the software for: 1-2 years ### "ATERA has been instrumental in our ability to deliver a consistent service level to customers. " March 29, 2018 5.0 Helped us streamline our processes and service delivery to our managed services clients. Pros A user-friendly all-in-one integrated platform including RMM and PSA. ATERA's Dashboard and User Interface is functional and well thought out. The continuous development of new features and capabilities. Cons Messaging Subsystem / Weak Automation Rules / Minimal Ticket Reporting / Not ITIL-Ready / Unable to Export/Archive Data Review Source TO Tommy O. President Information Technology and Services Used the software for: I used a free trial ### "Typical "Bait and Hook" Software" February 21, 2020 3.0 Bad. Would not recommend. Support is virtually non-existent, great option for something running a MSP out of their spare bedroom with a $500 a month budget. Pros The great pricing lured me in, the nice colorful menus were a plus also! Cons Saving changes took a long time, many changes made did not take. Needed to talk to a support rep about why after installing the agent numerous times on numerous different machines it did not show up in the device dashboard, after hours of waiting finally got a online chat agent which directed me to a knowledge base article that was of zero help. I ALMOST purchased this software on a per user basis but im glad i didnt. There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for :) Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Reason for choosing Atera Price and features, but again, you get what you pay for, would not recommend this product to anyone. Review Source Michael D. Owner Used the software for: Less than 6 months ### "Changing the game for MSP's" June 21, 2016 5.0 We love using Atera, their pricing model is the best going around for both a RMM and PSA product. Every month they work on bring new features and integrations to life, they are also very keen to hear what MSP's like and dislike so they can actively create a better product. Pros Price and functionality Cons Built-in Remote Control a bit hit and miss sometimes. Review Source ZS Zachary S. IT Support Specialist Legal Services Used the software for: 6-12 months ### "Great Overall RMM Platform " March 7, 2019 5.0 A+ so far. Haven't had any trouble since implementing it a few months ago. Pros This is the perfect choice for a small RMM shop or small internal IT department. Low cost, easy rollout, detailed reporting and great support. Cons Some additional integrations with other softwares and a better selection of integrated Antivirus softwares would be great. Review Source MW Marco W. Geschäftsführer Computer & Network Security Used the software for: 1-2 years ### "Tolles Werkzeug zu Kunden schnell und kompetent zu helfen" March 15, 2022 4.0 Pros Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features. Cons Ich habe tatsächlich noch keine Nachteile erkannt Review Source TM Ted M. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great MSP for starter MSP's" December 15, 2020 5.0 great product cant wait to see the future expansions and functionality Pros The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business. Cons I am still working through my processes. Email functionality could be expanded in order to be able to send emails or templates on demand instead of just when adding a customer. Review Source LL Lannys L. SysAdmin Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Works well very useful " May 6, 2021 4.0 overall its good Pros I really like the feature that allows us to deployment scripts both powershell and CMD also Patch management. Cons reports needs work, maybe allow for use to customize Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Ease of use and remoting with splashtop Review Source TA Tzvi A. Level 1 Help Desk Technician Information Technology and Services Used the software for: 6-12 months ### "Great RMM Software" December 2, 2020 5.0 Great Pros Ticket handling, Alerts, Reports, Scripts Cons Can you make a feature that would allow me to assign multiple technicians to a ticket? Reason for choosing Atera Great app Review Source AF Alexandre F. CEO Information Technology and Services Used the software for: Less than 6 months ### "Perfect for small MSP" February 25, 2022 5.0 Pros Fixed price per tech. Integrated RMM, PSA and Remote support. Cons Integration with antivirus don´t work well. Review Source VR Verified Reviewer Technical Assistant Used the software for: Less than 6 months ### "Excellent tool for volatile environments!" April 19, 2018 5.0 Efficiency and effectiveness. Pros Remote access, Automation and Helpdesk, Machine monitoring, and more that I have not dug into! Excellent service! Cons Notification of Ticket on phone and on Computer! Lack of built in software and script templates for new IT. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.