# Page 16 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 16 - Reviews of Atera ## Showing most helpful reviews Showing 376-400 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TV Todd V. Owner Information Technology and Services Used the software for: 6-12 months ### "Wonderrful experience. Software is easy and full featured." July 27, 2018 4.0 Easy remote access to all of my clients for the one cost is by far the biggest... Pros The remote connection is solid and painless and the cost is outstanding. The organization of clients is great as well. Oh, did I mention that the cost is outstanding? :) Cons Would like to see two stage authentication to access website as some of my clients have very sensitive data and the thought that their PC's are accessible by herely hacking my password no matter how strong is a little concerning... Review Source YF Yves F. Systems Administrator Information Technology and Services Used the software for: Less than 6 months ### "Great tool to simplify your work" May 27, 2021 5.0 I needed a solution to cut down calls from my customers and wanted to give them a way to submit their problem on the web or by e-mail and be able as well to see the evolution of the work on their demands Pros The solution is web based and very easy to setup and start to user. You can customize the image of the software to reflect your company for your customers. Cons The only thing I can say that is missing for me right now is the absence of Malwarebytes Endpoint support for my customers Review Source Michael M. IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Helping durnig Covid-19" July 20, 2020 5.0 Great experience, I am able to fix most problems quickly without have it visit the site Pros I am able keep my clients up and running with minimal exposure Cons Sometimes I want to print info from job tickets and there is no print option, yet Reason for choosing Atera The cost! Review Source SS Shivam S. Mobile Developer Information Technology and Services Used the software for: Less than 6 months ### "One Stop Solution For Remote Monitoring" November 18, 2023 5.0 Pros Atera is one of the best and price effective remote monitoring tool. It is very easy to use. And you can easily track and monitor the remote machine. Cons No dislike as such , cause I'm setisfied with the product. Review Source Steve B. Director of Managed Services Used the software for: ### "Atera" April 15, 2016 4.0 Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies. Pros: Pricing is per tech, not per seat Cloud based Great UI Prompt updates Cons: Remote connector can be finicky sometimes I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera Review Source NC Nickey C. Owner Information Services Used the software for: 6-12 months ### "Reliable and easy to use" July 10, 2020 5.0 I have has a positive experience, the product works as advertise Pros Per Technician license, Easy to use, works well and new features are added frequently Cons Lack of some of the features that are presented in similar prices products Review Source BJ Brad J. Owner Information Technology and Services Used the software for: 2+ years ### "Is one of the easiest and user friendly products I have used!" April 17, 2016 5.0 Pros The program allows me complete support of my client base. I can access Atera from just about anywhere! It is the only product I have found that helps me to deliver the level of support I insist on. Cons Not much to say that is negative, just some basic requests for the wish list. They respond to requests promptly. Review Source AD Arno D. Technical Consultant Information Technology and Services Used the software for: 6-12 months ### "Quick and Easy to use" December 23, 2019 5.0 Great reporting and patch management. Pros Multi factor Authentication is built in and how fast the connection is. Cons No option to create a local admin on the remote machines YET. Reason for choosing Atera They were cost effective and do not charge you per agent. Review Source TM Travis M. Used the software for: ### "A definite breath of fresh air in a crowded market" April 18, 2016 5.0 I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it. I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas. Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful. I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution. Review Source Gabriel H. CEO/CIO Used the software for: ### "Great Product Great Tool" May 1, 2016 5.0 Atera is the best RMM & PSA I've tried and I've tried quite a few. The program is super user friendly and the customer service is better then top notch. I've been using the program for a couple months now and just received an email asking me if I had any questions to call the Manager directly. The price alone is worth it, unbelievable pricing and a must for new MSP's and it has plenty to offer for older MSP's as well. I think we are going to have a nice long lasting partnership. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "atera" April 15, 2016 4.0 i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good Pros simple to use, easy to set up Cons navigation inside application is sometimes hard Review Source Marcio R. Support Manager Used the software for: ### "Excellent Product" January 17, 2016 5.0 With 26 years of experience in IT and after having used different RMM tools in recent years, we find in Atera Software the true concept of "less is more". We are very excited about the simplicity and efficiency of the product and we are migrating our customers to this new platform. Not mentioning the fair value, an important factor for choosing it. If you are searching for a RMM tool, yoy need to know the Atera Software, simplicity will surprise you! Review Source EF Ernie F. CIO Information Technology and Services Used the software for: 6-12 months ### "A+" July 8, 2020 5.0 Awesome Pros The ticketing system and remote management. Cons Stopping the timer automatically on the tickets would be the one improvement I would like to see. Review Source sL shahar L. Used the software for: 1-2 years ### "Atera is great for startups and new MSPs" November 30, 2015 5.0 I really like Atera – It’s great for startups and new MSPs, we use it for a 360 view of our business; Alerts, Tickets, Billing, Reports and Remote connection. The pricing model is also very good - so you can control costs and growth. The combination of monitoring and professional services automation in one system without the hassle of integration is very powerful. Pros Very straightforward and easy to use. Pricing model is fantastic. Cons Some reports can be cumbersome if you have a very complex issue Review Source Joel D. Owner Used the software for: ### "So far so good" April 14, 2016 5.0 I've been looking for a software to replace GFI Max for sometime as the pricing has gotten to be too much. After a few days with Atera I decided to subscribe. The price is right and the features really help a small MSP get more done with less. Customer service is top notch as they were very quick to respond to my questions. Couple of things I wish they had was a AV product integrated and a mobile app for remote support. Review Source PD Philip D. Information Security Specialist Veterinary Used the software for: 1-2 years ### "Atera = More Sleep" March 25, 2019 4.0 My experience has been pretty good so far with Atera. It has definitely improved in the last few months as some major patches were released. Pros I love that I can have unlimited endpoints. Ease of use from phone, tablet, and computer. Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests. Cons Splashtop is not always the most responsive. Lacking some automation that is provided by other companies such as Labtech and Kaseya. Does not integrate with trend micro. Review Source SM Simbarashe M. Managing Consultant Used the software for: ### "Atera maybe the Best" January 31, 2016 5.0 What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there. 1. Accountability (ticketing system) 2. Remote monitoring giving us a proactive approach. 3. Remote assistance, the best way to meet SLA agreements 4. CRM we are all in it for the money and we need a way to track our clients and contracts. 5. Web based, allowing me to work from virtually anywhere in the world. So for me it is a full package. With every system there will always be bugs and glitches here and there but they do make up for it with an exceptional support team, you are never alone. I have noticed an average of 1 hour for someone to be working on any issue that may arise. The only downside i have noticed is the inability to completely customize the software to my individual needs myself but i can still communicate with the team to do it for me. Review Source YP Yannick P. Owner Computer Networking Used the software for: 6-12 months ### "great software, good value for money, lacks some minute features compared to bigger competetors" April 26, 2018 5.0 faster response on customer problems, also being able to solve 9 out of 10 problems before they actually occur / client notices them. Pros easy of use, pay per technician not by agent. online backup and anti virus implementation right out of the box. Ticketing system Cons When agents are not yet installed, remote support is not possible. Like teamviewer using an ID and pass this is not possible. Review Source LB Liliane B. Commercial assistant Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "My experience with Atera" September 19, 2023 5.0 Pros Very good night's greeting Easy to use and understand. It is also complete in terms of functionality and its features are useful in several areas Cons No drawbacks but some of these features need updating Review Source SL Stephane L. Coordinator IT Information Services Used the software for: Less than 6 months ### "ATERA is convenient and useful" March 11, 2022 5.0 Pros ATERA simplified how to set new PC and make it easy to manage them remotely the staff working from home. Cons The good and the bad about having so much possibility with ATERA is the time you need to learn it all. But you are still able to start quickly with the available script and integrate application, after that its learning and discovering new thing each time you use it. Review Source FC Fred C. owner Information Technology and Services Used the software for: 6-12 months ### "Excellent value and pricing model" May 4, 2018 4.0 Serves clients very well - just wish Splashtop was improved :-( Pros Love the value and the features- the interface is clean and its very easy to navigate and deploy agents. Cons Remote access could use overhaul - not to happy with Splashtop as compared to other products i have used before (ScreenConnect / Teamviewer) very buggy and unreliable Review Source SM Scott M. Owner Information Technology and Services Used the software for: Less than 6 months ### "Atera has taken me to the next level!" October 27, 2020 5.0 Love the pricing by technician! As a growing IT consulting company, I was needing a tool to allow me to service more customers. The RMM offering from Atera fit the bill and has been exactly what I needed to take my business to the next level. It has allowed me to more efficiently meet my customer's needs. Pros Pricing is great! Easy to remotely access customer devices. Add-ons are very great options (Webroot, Acronis, Bitdefender, etc.) Cons Haven't really found any cons with this software yet. Reason for choosing Atera Pricing was the main consideration at that time Review Source RF Robert F. President Computer Networking Used the software for: 2+ years ### "Atera Good RMM" December 30, 2020 4.0 Pros good features, tech support, ease of use, price Cons nothing right now, they keep making nice feature upgrades Review Source Mark S. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great Tool for MSPs" April 14, 2016 4.0 We have been using Atera's platform for a few months now and have worked with them on development and what a wonderful experience it has been. We look forward to helping Atera by offering ideas for new features as we continue to implement their solution into our business. Pros Great pricing, web based, great reporting, great customer service and easy access to remotely manage any device. Cons Remote connection only works in Windows and no end user remote connection feature but, both of these are on the road map. Review Source GC Glen C. President Computer Hardware Used the software for: I used a free trial ### "Wanted it to work" August 17, 2020 1.0 Terrible Pros Price is great if it only worked. We tried for weeks. Two different trials --two techs. We've been in business for over 25 years. Shame it won't work Cons Almost nothing worked. Support was unable to explain, poor "documentation" No go. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.