# Page 17 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Atera the right Managed Service Providers (MSP) solution for you? Explore 446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (446) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 17 - Reviews of Atera ## Showing most helpful reviews Showing 401-425 of 446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Bhushan D. Software Consultant Information Technology and Services Used the software for: Less than 6 months ### "Perfect Software for IT Management " February 14, 2024 4.0 Pros Easy installation. Friendly UI. Timely Support. Cost Effective. Time Saving. Cons Difficult to use for New Users. Not much Guideline or instructions for using the features Review Source JP Jorge P. CEO Used the software for: 6-12 months ### "Good RMM, if you are new to MSP you need this." November 14, 2017 5.0 Pros I love the pricing model of Atera, which is per Tech (unlimited agents) it has all the features that you need to run your MSP business, really easy to use. Cons It lacks a third party patching system, but hopefully gets implemented as the time goes, everything else is great. Review Source AP Ario P. IT Technician Used the software for: Less than 6 months ### "awesome APP." April 26, 2018 4.0 Im supporting 300 users 20+ servers and so many other devices with this awesome software Pros \-very easy to work with(it took just 2 days to get used to it) - very reliable(I been using this application for a few months now and never had any issue with the software or its components). - Very well designed, menus links, etc are very user-friendly and let the user(Pro support user) keep focused on his/her job instead of struggling with the ticketing system. Cons \- I wish it had a reminder for tickets. example: add a reminder to a ticket you need to follow up in few hours. - also, it was awesome if had app for IOS and Android. Review Source Simon B. Used the software for: Less than 6 months ### "Atera - MSP Platform - Simplicity not Complexity " April 14, 2016 5.0 We looked at many different MSP platforms for our growing business, such as Solarwinds N-Able, Managengine, PRTG, but found that Atera has the easiest interface to use. It is also feature rich, while not having the clutter that many other over-the-top MSP platforms have. Setting up tickets and customers is quick and easy and on-boarding new engineers is simple. Pros Ease of use, great interface, fast, easy to configure, great support Cons being able to import SNMP MIBS would be great. Review Source Kenneth H. Co-Founder, Principal Information Technology and Services Used the software for: Less than 6 months ### "Atera is Nothing Short of Fantastic" June 15, 2016 5.0 As an MSP for the past 23 years, we've used and evaluated more solutions and tools that can be remembered - rarely does an MSP find a solution as utterly groundbreaking as Atera. Disruptive pricing model, agile, fast, comprehensive and easy to use, and a game changer for the bottom line. We are sold on Atera and you should be as well. Pros Disruptive pricing, agile, fast, ease of use. Outstanding support and rapid feature additions. Cons We have encountered no cons at all. Review Source JB Jared B. Technology Manager Computer & Network Security Used the software for: 6-12 months ### "Ease of Use" March 14, 2019 4.0 Overall I'm satisfied with the product. Pros I've worked with some of the bigger RMM tools in the past and Atera's platform stand out to me as more organized. They are also expanding and adding new features every other day, im looking forward more development as they continue to grow. Cons Need more intergrations. Ticketing system needs a complete makeover, its sufficient but nowhere near Autotask Review Source NM Nikolas M. Sales Manager Information Technology and Services Used the software for: I used a free trial ### "Excellent basic RMM" February 19, 2019 4.0 Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. That being said, we do think it may be a great fit for our residential clients. Pros Standardized per-technician pricing Easy setup and deployment Simple configuration for company and customer settings Cons Lacking a lot of integrations that other RMM tools have Review Source Roman T. Owner Used the software for: ### "Great all in one" April 14, 2016 5.0 Great interface, great tools, lot's of data that can be turned into solid information. One thing I wish was a little better is the direct connection from the Atera Devices page--if you have a GoToAssist account you'll be golden! Review Source VR Verified Reviewer Point of Sale Specialist Used the software for: Less than 6 months ### "A great alternative from Kaseya VSA. Won't be looking back. I do like that they have online support " March 14, 2018 5.0 Pros I do like that the software interface is easy to use and the reports work straight away. the updates are also making it a more feature filled remote management solution for small MSPs. Cons The Bugs are annoying, but every update they seem to fix them as they arrive. I do wish they had a file explorer module for the webpage without having to remote into the agent. Review Source Lawrence G. Used the software for: 6-12 months ### "null" March 18, 2017 4.0 Review Source CZ Christina Z. it specialist Information Technology and Services Used the software for: 6-12 months ### "Atera" February 28, 2023 5.0 Pros Very nice RMM tool. Really very clear, the initial dashboard contains aggregated data. Remote management and monitoring including an already integrated billing module that makes this complete. Process automation, very easy to use. I like the management of an unlimited number of devices. The control panel is made up of icons, everything is interactive and intuitive. Cons It would be nice to watch multiple monitors at the same time, otherwise I didn't find anything that bothered me or made a problem. Review Source SM Scott M. Owner Information Technology and Services Used the software for: Less than 6 months ### "Great product and service!" March 7, 2019 5.0 My experience has been positive! Good service and support thus far. Pros It is easy to use and is AFFORDABLE! They are really putting a lot into developing the platform based on user feedback. Cons It lacks certain features that other RMM tools have but it has everything you need to get started. And they are adding features all the time. Review Source GP Graham P. IT Manager Used the software for: ### "A low cost alternative to other RMMs" April 14, 2016 4.0 I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting. Pros: -Pretty easy access to get feature requests to the development team -PowerShell scripting was recently added -The pricing model works really well for small shops -New features have come out at a pretty good pace so far Cons: -Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del -Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format Review Source KZ Ken Z. IT Manager Financial Services Used the software for: 6-12 months ### "Great tool for IT" April 2, 2019 4.0 Easy to reach my customers PC's for support. Pros Detailed info about each PC. Making folders for different machines keeps them organized. Cons Cant sort devices like customers screen. Review Source RE Robert E. Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "It works very well and with their current price model it's better than anything else out there. " March 6, 2018 5.0 Helps me support my customers better and more quickly. Pros The pricing model is amazing. It makes supporting customers a breeze. The ticketing system is pretty decent. Overall the site is easy to use. The deployment is nice and easy too. The implementation of webroot is a breeze and it deploys super quickly. Cons The ticketing software could use some work. Also some of the features are behind the more expensive versions. But if they keep writing in features then it's still worth the price and then some! Review Source cJ cory J. IT Administrator Used the software for: Less than 6 months ### "Wonderful IT consulting solution" February 15, 2018 5.0 Pros RMM and help desk deployment option, easy to view and edit endpoint options makes working in office and home a breeze. Cons Anti virus solution that is incorporated into Atera. Never been a fan of webroot, way to intrusive for my needs but that is more a webroot issue than it is atera. Review Source NS Nathan S. Information Technology and Services Used the software for: Less than 6 months ### "Was happy until false motherboard overtemp readings were constantly issued" September 10, 2016 3.0 I must admit that during my initial testing I found all was good until I added PCs which triggered a false motherboard reading of 106 degrees c . The actual temp was 36 - 38 . Unfortunately the only solution offered by Liron was to set the threshold to 107 degrees which would wipe out the function. Pros Very economical and many features others don't have Cons Not as much technical spec and readings shown such as real temps, fan speeds etc . System relys more on preset level alerts which gives you less active data to look at. Review Source PK Peter K. IT Tech Information Technology and Services Used the software for: Less than 6 months ### "Review" May 25, 2021 5.0 good Pros Ease of use and nice interface good remote conncetion Cons overall a very good piece of software to works well Review Source MM Martin M. Consultant Information Technology and Services Used the software for: 6-12 months ### "Atera is the game changer of MSP platforms" April 20, 2016 4.5 Pros The product is a new build, all-in-one platform based on contemporary computing technology as opposed to a conglomeration of products operating under one banner. The vendor supports and responds to inquiries. They listen to suggestions and update requests. Atera is manageable. Cons My least liked view of this product and vendor are my impatience with the progress of continued development. Atera is 'peddling' hard and fast to add functionalities and services. Review Source KB Keith B. President Used the software for: Less than 6 months ### "Atera is an awesome product. We could easily make the change between Break Fix and Managed Services" February 21, 2018 5.0 Pros Ease of Setup, Fantastic Customer Support. UI is Elegant is visually easy to see what is happening across our customer base. I have the confidence to add more clients knowing the platform can handle and allow us to be competent service providers. Cons I love this software. If I had the chance to improve it I would add chat to the desktop agent and onboarding could be improved through better device discovery. Review Source JD James D. Field Technician Information Technology and Services Used the software for: Less than 6 months ### "Great MSP management software!" December 2, 2015 5.0 Atera is the easiest, most robust cloud based MSP programs I have used for the price! It allows yours customers to create a ticket with just a couple of clicks from their desktops. It also enables you to manage services, programs, and remote in all in one, easy to use interface. I have used other MSP software/interfaces, but for the price Atera is by far the best! Not to mention their support is very responsive to any questions you may have. They have earned a long term customer! Pros Price, easy to use, fantastic as tic support. Cons It is hard to put a con in, because it has a negative connotation. It isn't really a con, but an area that needs improvement is better patch management. Review Source AM Andrew M. Technical Director Hospital & Health Care Used the software for: Less than 6 months ### "Great Potential!" April 14, 2017 4.0 Atera has so far been an awesome experience for me. I run a small IT department and can't afford a huge investment in software. It's use of use, ticketing customization, look and design, all lead to an overall great performance. There is also lots of room to expand the software and great opportunity. Pros Ease of use. Functionality that doesn't overwell the core purpose of the software. Cons Can be difficult to get those truly custom settings you want. Review Source CD Chris D. Used the software for: Less than 6 months ### "Atera cloud based Managed Services" January 29, 2016 4.0 Starting a new MSP isn't easy. There are so many choices for software but Atera stuck out because of its pricing model. I started a trial and immediately starting onboarding my clients. What a pleasant suprise it was to use. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform. Pros Easy setup Agent is small and install in seconds RMM works well Customization is good but will improve with each new release. Price per user not device Cons RMM doesn't always connect first try especially in slower connections. Would like to see asset management Would like a notes tab Review Source RS Raynard S. IT Adminsitrator Retail Used the software for: Less than 6 months ### "I have thoroughly enjoyed using the Atera product." March 13, 2018 4.0 Pros The product is easy to deploy. Feature rich, the fact that it includes a Remote Access agent and tools enables support to be done that much faster and simpler. Cons There are not many things wrong with Atera. It would be great if it was better able to scan the network for devices, printers and routers ect. Along with linking serial numbers to warranty information. Review Source UH Uri H. CTO & Co-founder Computer Networking Used the software for: I used a free trial ### "usage of atera Alpha Control" November 18, 2015 5.0 excellent system for Integrators working with multiple sites, and diverse operating systems. I concentrated my entire operation in one single interface which allows me to manage, monitor, and support all my customers, wether they are in a domain, workgroup, offsite or abroad. I can track all the CRM tickest and can produce profitabiliy reports in order to know which contratcts are worth keeping, and which customers are more trouble then profit. Pros central management, easy interface, total control over servers and workstations, ability to produce real time reports, management of CRM tickets. Cons a little slow in response at times Review Source Talk to a Capterra advisor for free and get results within 15 minutes.