# Page 2 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 2 - Reviews of Atera ## Showing most helpful reviews Showing 26-50 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ganapathi G H. CEO Information Technology and Services Used the software for: 6-12 months ### "Patch management and cyber security " December 13, 2025 5.0 I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) there was no support for Ubuntu end point at that time Review Source JK John K. Chief Technology Officer Information Technology and Services Used the software for: 1-2 years ### "Atera allows remote connection (and doesn't blow up immediately)" January 8, 2026 5.0 takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Pros allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Switched from [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) It is slower to reach ROI and did not fulfil my needs. Review Source Chinedu N. IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Efficient and User-Friendly IT Management Platform" May 14, 2026 5.0 Overall, my experience with has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Pros is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Review Source TS Tom S. Director Information Technology and Services Used the software for: 1-2 years ### "Affordable price, generally a reliable platform" July 19, 2025 4.0 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Pros Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Cost - offers a good set of features for a reasonable price Review Source Response from Atera August 13, 2025 Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! BR Bradley R. IT Director Information Technology and Services Used the software for: Less than 6 months ### "RMM, ticketing, patching, and remote access all in one platform " May 4, 2026 2.0 Pros What I liked most was how quickly we were able to get up and running. Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. The interface is straightforward, so getting techs onboarded didn’t take much effort. Patch management and basic automation also helped reduce some of the repetitive manual work. For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. Cons The biggest issue for us was that the product didn’t fully live up to how it’s marketed. It works, but some of the deeper functionality and automation aren’t as mature as you’d expect once you start relying on it day to day. Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our processes. As we scaled, those gaps became more noticeable. It’s a solid tool for smaller environments, but for more advanced needs or larger deployments, it started to feel a bit constrained, which ultimately led us to move to a more robust platform. Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Nable was becoming very pricy and also their account management was contract or bust. Review Source nE nabil E. marketing Computer Networking Used the software for: 1-2 years ### "ptarticable" July 11, 2025 5.0 Enfin, est un véritable outil tout-en-un. Que ce soit pour gérer des tickets, des interventions, des sauvegardes ou des inventaires, je n’ai jamais ressenti le besoin d’intégrer des outils externes. Tout est réuni dans un seul endroit, ce qui simplifie la gestion des ressources et améliore l’efficacité. Pros Qu'il ne nécessite pas d'applicatioDepuis que j’utilise , je ne peux plus m'en passer. Ce qui me plaît avant tout, c’est la simplicité d’utilisation. Même pour quelqu’un qui n’est pas un expert en IT, l’interface est claire et facile à naviguer. L’installation est rapide et intuitive, et une fois l’outil en place, la gestion de mes clients, des appareils et des tickets de support devient un jeu d’enfant. n pour être utilisé. Cons Pour mémoire, j'ai utilisé pendant un certain temps et c'était « correct », mais la mise à jour n'a jamais fonctionné correctement. Review Source TB Tonia B. Director of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Atera Review" April 29, 2025 4.0 Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. Pros What I liked most is how easy this product is to use. It is ready to import your data right out of the box. Cons When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Atera We chose over other products because it offered what we were looking for in one software. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) We made the switch from LanSweeper to for better support and ease of use. Review Source RR Ruben R. IT manager Information Technology and Services Used the software for: 2+ years ### "Ayer’s & Post Oak Tech" April 24, 2025 5.0 Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it. Pros It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult. Cons Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Entry pricing for IT support startups/new businesses Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Atera - A great RMM Tool! " June 9, 2025 4.0 So far the experience has been great! I love the built in remoting tool, and the features are definitely on par with other services. Pros Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. Cons Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. Review Source ST Shaked T. System Administrator Information Technology and Services Used the software for: 2+ years ### "Atera Review" January 4, 2025 4.0 I appreciate what did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service. Pros It manages our IT inventory while also give us access & insights to the computers that we manage Cons is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying. Review Source DO Daniel O. Procurement and Warehouse Officer Hospital & Health Care Used the software for: 2+ years ### "Asset Management, RMM and PSA GOAT of 2025" January 9, 2025 5.0 Pros I use on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location. Patch management to keep devices up to date requires zero manual intervention through automation with Atera. Cons Billing and invoicing tools aren’t robust enough on , but I have integrated with QBO mainly for accounting. Review Source AK Andrew K. Chief Financial Officer Real Estate Used the software for: 2+ years ### "Atera The All-in-One Solution for Efficiency and Speed For Streamlining IT Management " March 4, 2025 5.0 Am unlocking possibilities with nice software. Pros is an easy-to-use, all-in-one IT platform with AI-driven troubleshooting, automation tools, and features like RMM, PSA, and billing. It reduces manual work, speeds up issue resolution, and integrates seamlessly with third-party tools, making it a versatile solution for IT professionals. Cons is good and doesn't have any downsides as far as am concerned. Review Source MN Manoj N. Manager DevOps Education Management Used the software for: Less than 6 months ### "Making IT Management Easier with Atera" October 23, 2024 5.0 I have had a really good experience with . It is easy to use and makes managing IT tasks a lot simpler. The setup was quick, and the interface is friendly, so I can find what I need without any trouble. I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups.The pricing is easy and relies on what number of technicians we've got, which makes budgeting less difficult. Atera often provides new features based totally on what customers want; that's wonderful. While there are some things that might improve, like the way it detects devices at the network and its help for Macs, Atera has sincerely helped us manage our IT responsibilities more efficiently. I could certainly suggest it to all and sundry looking for a reliable IT device tool. Pros is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall. Cons The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices. Review Source CF Canaan F. Technical Product Manager Chemicals Used the software for: 1-2 years ### "Atera for Efficient IT Management " January 15, 2025 5.0 is more affirmative in creating a robust IT management center. The development of new functionalities gives an increase in productivity. Pros has sustainable IT relating guidelines that helps us command every process and acquire the required results. Atera has collective control mechanisms that creates business security and enhances development. Cons is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects. Review Source SM Sarah M. Software Engineer. Information Technology and Services Used the software for: 1-2 years ### "Cloud management and remote access to gadgets simplified." January 26, 2025 5.0 It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy. Pros It is the most appropriate remote control and cloud management software because it has the best cloud management features. It eases cloud management tasks by automating them making the time to spend minimal. Cons It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task. Switched from [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) We found to have the best monitoring features compared to other products and it's simple and easy to use in comparative. Review Source MK Mohsen K. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Easier for us to practice proactive IT management" April 1, 2025 5.0 Pros Involving real-time alert condition in makes it possible for me to receive speedy notifications of problems in the IT structure. This prompt notification also assists in solving any issues in advance to ensure the system remains steady and dependable.​ Cons Some of the alert thresholds cannot be set to the level of sensitivity which results in either too many false alarms or hardly any alarms. Changing the alert configurations to be more flexible are more helpful and accurate.​ Review Source AS Andrea S. Telecommunication Engineer Telecommunications Used the software for: 1-2 years ### "A comprehensive tool that really understands the professional IT" April 10, 2025 5.0 We have managed to improve the tracking of tickets and communication with users. Pros has just what my company requires and needs to manage IT services in a professional way. I like that it is scalable and customized. The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable. Cons Nothing I dislike about this tool, it's sensational Review Source CD Cezary D. Technical Manager Plastics Used the software for: 1-2 years ### "Atera for Assertive IT Support " January 14, 2025 5.0 is more professional in dealing with all IT resources, where they are deployed in a single roof. There is appropriate demos that delivers smooth development, and automate most of business requirements. Pros is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development. Cons is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance. Review Source CJ Cade J. Owner Information Technology and Services Used the software for: 2+ years ### "Best RMM for The Money" November 18, 2024 5.0 I have had a great experience with in the over 6 years I have used it, and they are very solid and always growing and releasing new features. Pros Ease of use, customer service is very responsive, always implementing new features. Per tech pricing. Cons The advanced reporting is behind a paywall, and some of those reports are included in other RMMs. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing Atera Per tech pricing, way better support, not bought out by a huge company. Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source GY Glen Y. Director Information Technology and Services Used the software for: 6-12 months ### "I won't be renewing my subscription." October 25, 2024 3.0 I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing Atera Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey Review Source NS Niraj S. Strategic Alliance Lead Information Technology and Services Used the software for: 6-12 months ### "Simplified IT Operations with Atera" February 18, 2025 5.0 is designed to streamline IT operations. It empower our teams to deliver fast, effcient, and secure remote support to resolve issues without needing on-site visits. It includes remote access and PSA, which means we are now using two lesser tools in one. Pros User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems. Cons Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times. Review Source MR Mohamed R. Network Engineer Utilities Used the software for: 6-12 months ### "Offered an organized manner in solving client problems" April 1, 2025 4.0 Pros The ticket management in has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. Review Source JN Josh N. Realtor Real Estate Used the software for: 1-2 years ### "Customer and employee problems are handled more easily." September 19, 2024 4.0 In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently. Pros It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely. It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance. The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company Cons For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution. Review Source DK Devendra K. Software Testing Manager Information Technology and Services Used the software for: 1-2 years ### "The best Rmm , Atera!!" November 27, 2024 4.0 My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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