# Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Atera the right IT Asset Management solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Atera Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Quick and simple deployment 100% positive reviews out of 28 Most reviewers find deployment rapid and user-friendly, enabling easy rollout and management across multiple systems. Occasional sluggish platform response 66% negative reviews out of 32 Some reviewers report slow interface loading, delayed remote access, and lag during peak times or with large device counts. Fernando P Administrative, 11 - 50 employees. "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." Comprehensive IT process automation 100% positive reviews out of 23 Most reviewers indicate automation tools reduce manual work, streamline maintenance, and boost productivity with easy configuration. Sydney B Information Technology Engineer, 10,001+ employees. "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." Effortless multi-device setup process 100% positive reviews out of 21 Most reviewers describe setup as straightforward, fast, and intuitive across servers, PCs, and Macs, minimizing onboarding time. Allegra W IT, 51 - 200 employees. "Managing several companies at once is simpler with the way the site is setup, it's all really clear." ## Showing most helpful reviews Showing 1-25 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sydney B. Information Technology Engineer Information Technology and Services Used the software for: 1-2 years ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." September 17, 2024 5.0 I'm glad that it is simple to use without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. Pros uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. Cons I have encountered anything that is worth mentioning as dislike with . Review Source AK Alison K. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Atera is good enough for what I pay I guess." January 14, 2026 4.0 solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. Pros What I like best about is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. Cons What I dislike most about is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. Review Source GY Glen Y. Director Information Technology and Services Used the software for: 6-12 months ### "I won't be renewing my subscription." October 25, 2024 3.0 I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing Atera Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey Review Source WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 1-2 years ### "Superb real time monitoring tool and asset managment" August 4, 2025 5.0 Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. Pros Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. Cons Patch management for third party apps were not available unless installed via . When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. Review Source Response from Atera August 12, 2025 Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform. JH James H. ESG Analyst Business Supplies and Equipment Used the software for: 1-2 years ### "Simple IT platform that supports ESG tracking" December 4, 2025 4.0 helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. Pros centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. Cons Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. Review Source VR Verified Reviewer Senior IT Analyst Information Technology and Services Used the software for: 2+ years ### "All in one great monitoring system!" March 16, 2025 5.0 I have used for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system Pros Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. Cons Not really found any issues yet, works perfect my use case overseeings servers/computers. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" February 9, 2025 5.0 Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. Pros Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. Cons I don't have blemish over its functionality and service of performance. Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Atera - A great RMM Tool! " June 9, 2025 4.0 So far the experience has been great! I love the built in remoting tool, and the features are definitely on par with other services. Pros Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. Cons Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. Review Source VR Verified Reviewer Network engineer Computer & Network Security Used the software for: Less than 6 months ### "The best Remote monitoring software" March 24, 2025 5.0 helps us with centralized monitoring, streamlining patching and maintenance tasks and providing remote access easily. It works perfectly for small to medium-sized managed service providers as well as internal business teams. Pros This tool actively monitors IT systems to avoid problems and improve work efficiency. I can remotely access target machines and deploy automation scripts help of with this software. It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand. Cons I have not faced any problems with so far. I really like is its user-friendly interface. Review Source VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### " Atera true review" March 13, 2025 5.0 facilitated this process effortlessly. handle our endpoints and tickets without any hassle using one simple dashboard. Its easy-to-use design helps us see data clearly and manage workflows smoothly. Pros makes my work so much easier. I use it to remotely access target machines and to deploy automation scripts. It has a variety of features, like patch management, remote monitoring, and a help desk for general support. If something doesn't work their support team is always available through chat to help and solve the problem. The real-time monitoring is super helpful, especially when client networks go down. Plus, it has great call center management features, making it an ideal help desk solution for businesses. Cons I haven not noticed any issues with . It is performing well and meeting expectations. Review Source AK Abhishek K. IT Infrastructure engineer Computer & Network Security Used the software for: 2+ years ### "Best RMM and ticketing Software" August 8, 2024 5.0 Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard. Pros Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts Cons Support of Mac devices is minimum or nil Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Atera Per technician billing of is best when compared to per end point billing of connect-wise Review Source IS Ilham S. IT Programmer Automotive Used the software for: 6-12 months ### "Unified dashboard increased IT effectiveness for us" March 26, 2025 5.0 Pros It is advantageous that we can perform remote access, monitoring and ticketing all in one platform. The alerts are accurate thus minimizing the occurrences of false alarms. Cons It is often seen that when we have a large scale deployment then it affects the interface speed. There should be more advanced tutorials for the knowledge base. Review Source MR Mohamed R. Network Engineer Utilities Used the software for: 6-12 months ### "Offered an organized manner in solving client problems" April 1, 2025 4.0 Pros The ticket management in has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. Review Source SW Saurabh W. Senior Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Atera: A Powerful All-in-One IT Management Solution" February 14, 2025 4.0 Even though there are few small issues with the interface and pricing, I would definitely recommend to anyone looking for a complete IT management solution. Pros is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc. Cons Although has some great offerings and benefits but its UI is not that optimized. Review Source MM Mousumi M. Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "A Game-Changer, But Not Perfect" February 11, 2025 5.0 Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support. Pros Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work. Cons The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited. Review Source JN Josh N. Realtor Real Estate Used the software for: 1-2 years ### "Customer and employee problems are handled more easily." September 19, 2024 4.0 In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently. Pros It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely. It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance. The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company Cons For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution. Review Source CM Caroline M. Human Resource, Safety and Administration Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Remote Monitoring and Management Program" October 17, 2024 5.0 Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes. Pros has improved customer satisfaction by handling support tickets which leads to customer retention. Cons It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways. Review Source FA Furkhan A. Sales Supervisor Food & Beverages Used the software for: 1-2 years ### "Flexible scripting reduces work to half the normal amount" March 26, 2025 4.0 Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. Review Source NJ Nur J. Project Administrator Financial Services Used the software for: 6-12 months ### "Support problem-solving steps and effective management of possible issues" April 1, 2025 4.0 Pros The remote access feature in helps us to offer simultaneous support to clients regardless of their geographical location. This has improved our flexibility and customer engagement as any problems can be solved without waiting for face-to-face meetings.​ Cons The ticketing system at the moment does not have some fundamental customizations. It is missing more versatile features to enhance our management of support requests and their priorities.​ Review Source JV Julio V. Head Of Information Technology Financial Services Used the software for: 1-2 years ### "Complete Service Management Platform" October 24, 2024 5.0 helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency. Pros is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing. Cons I have no criticisms to offer regarding this platform. Review Source LL Lucas L. Information Technology Manager Information Technology and Services Used the software for: 6-12 months ### "Lessen downtime and increased confidence of the clients" March 26, 2025 4.0 Pros The real-time monitoring feature has been very important in shifting from a reactive mode of managing IT to a proactive one. Alerts regarding the system problems enable early control actions which helps to avoid the development of critical problems in the system. Cons The alert system sometimes provides false alarms that lead to investigations that are not necessary. Adjusting the sensitivity settings may minimize such cases and increase efficiency of operations.​ Review Source UO Uchenna O. Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "Robustious Online Ticketing 🎫 Management Program" September 10, 2024 5.0 Real time monitoring and IT ticketing management are the crucial benefits which I relish. Pros Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about . Cons There has never been any daunting aspect on this program. Review Source CK Collins K. Account Manager Oil & Energy Used the software for: 6-12 months ### ""Recommended tool for all."" November 17, 2024 5.0 Perfect tool that fits perfectly in today's regime. What a system is. Pros Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn. Cons Am having a great experience so far. I easily keep track on every ongoing process. Review Source IP Issac P. Senior Engineer Automotive Used the software for: 6-12 months ### "A seamless Remote connection tool" October 31, 2024 4.0 is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc Pros offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files. Cons Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates Review Source AN Alex N. Information Communication Technology Specialist Think Tanks Used the software for: 2+ years ### "Remote Monitoring and Management Program of 2024" August 6, 2024 5.0 IT management on my end has been so seamless with the help of . Pros I like the fact that combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly. Cons When I was a new user was missing a lot, but they have upgraded the system to suit my needs now. 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