# Page 3 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 3 - Reviews of Atera ## Showing most helpful reviews Showing 51-75 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Neelam S. Software Manager Information Technology and Services Used the software for: 1-2 years ### "The Best Thing for RMM And Must have for MSP's!" December 4, 2024 5.0 My overall experience is just Awesome , they are the best in the market for Resource Management and so far i am really happy with them . Its a must have for RMM and Also Atera Copilot AI function is amazing! It can help you to solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time! Pros The best thing about Atera is the Licensing Model Which is very fairly priced and Valuable to the end user I have been a user for 3 years now and iam truly satisfied with the Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus. Cons There is no cons for me atleast, i really enjoyed the services. Review Source KM Klaus M. CEO Information Technology and Services Used the software for: 2+ years ### "Atera ist zwar ein günstiges RMM System aber fast schon zu Teuer für die schlechte leistung." October 17, 2024 2.0 Atera ist zwar ein "günstiges" RMM System aber qualitativ keine Konkurrenz zu den anderen auf dem Markt. es ist alles halbfertig und bis auf den 3. design Relaunch hat sich in den letzten 3 Jahren kaum was getan man nimmt sich viel zeit dinge zu Entwickeln die man zusätzlich verkaufen kann aber tut nichts für eine Produktverbesserung! Pros Lizenz Modell ist im Vergleich sehr günstig Einfache dinge lassen sich damit einfach lösen. Cons Alles wirkt nicht nur so Halbfertig sondern ist es auch. Die Umsetzung von Futures ist undurchdacht und nicht praxisorientiert. Atera möchte an allen integrierten Thirt-Party-Diensten (Anti-Virus, Backup, ect) mitverdienen. Das Augenmerk liegt nicht auf Produktverbesserung sondern fast ausschließlich darauf Zusatzdienste zu entwickeln die sich abrechnen lassen. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera Kosten und der hoffnung, dass die noch neuen auf dem markt ihre Kinderkrankheiten schnell in den griff bekommen werden. Review Source TT Tyler T. IT Manager Information Technology and Services Used the software for: 2+ years ### "Atera is an awesome product for business remote support" November 27, 2024 5.0 Works great when needed and rarely has any issues that prevent remote access. Pros Patch management to do OS and software updates. Cons Price point is alot higher than most competitors Review Source CG Cynthia G. Administrative Chief Retail Used the software for: Less than 6 months ### "Given the integration of Remote Access and Patch Management" April 1, 2025 3.0 Pros I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. Cons The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ Review Source SK Sean K. IT Engineer Information Technology and Services Used the software for: Less than 6 months ### "Just ok, we went elsewhere though." April 28, 2025 3.0 Overall, we found Atera was just 'OK' I think the billing being USD only, was a complete deal breaker, and stopped us subscribing, also the add-ons seemed overly complicated. Pros The interface was clear, easy to use, we generally had no issues when onboarding a few computers, the network discovery feature worked well. Cons Billing in USD for EU customers was a big problem for us, we were faced with not just conversion fees but extra bank fees too. Review Source KS Kantaphong S. Associate Dean Higher Education Used the software for: 6-12 months ### "Improved the reliability of the services that I deliver" March 26, 2025 4.0 Pros In time management of client networks the alert system of Atera has given the ability to monitor in real-time. Preventing specific device type thresholds there are certain send alerts that help me to be aware of possible problems so I can act immediately. Cons There have been moments when scanning the assets and inventories have not been very precise. Certain assets were not seen by the scanning system and needed to be individually checked in order to be discovered. Review Source RB Ritu B. Computer Facilitator Primary/Secondary Education Used the software for: Less than 6 months ### "Enhancing client relations with its detailed reporting" March 26, 2025 5.0 Pros Atera offers its clients exhaustive reporting and analysis functions that allow identifying critical tendencies in system functioning. The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​ Cons Offering fitted reports can be somewhat limiting for the company. A bit more flexibility concerning the generation of the report is possible to help in presenting the data in the suitable manner. Review Source KB Kurt B. Procurement and Training Manager Utilities Used the software for: 6-12 months ### "Atera - Review" April 24, 2025 5.0 My overall experience with Atera was very good. Pros Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple. Cons Honestly there wasn't anything i did not like about the application. Review Source FA Furkhan A. Sales Supervisor Food & Beverages Used the software for: 1-2 years ### "Flexible scripting reduces work to half the normal amount" March 26, 2025 4.0 Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. Review Source SK Shehab K. Director, IT Security and Risk Management Information Technology and Services Used the software for: 1-2 years ### "Streamlined IT Management with Top-Notch Security Features" September 15, 2024 4.0 I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture. Pros What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times. Cons The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics. Review Source UO Uchenna O. Human Resources Manager Non-Profit Organization Management Used the software for: 2+ years ### "Robustious Online Ticketing 🎫 Management Program" September 10, 2024 5.0 Real time monitoring and IT ticketing management are the crucial benefits which I relish. Pros Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera. Cons There has never been any daunting aspect on this program. Review Source SJ SUNATHA J. General Manager Higher Education Used the software for: 6-12 months ### "Automation has boosted the delivery of services" April 1, 2025 4.0 Pros I have not had a chance to fix a client’s problem but with the remote access and control of devices I can do it remotely. The option to carry out quick repairs and stunt independently has been time-saving and boost the overall response time for IT support. Cons There are drawbacks such as delay in the performance of the remote access when connected to some networks. This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies. Review Source KP Kannan P. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### ""Great all-in-one RMM tool"" January 6, 2025 5.0 It’s the perfect solution for managing everything in one place without overcomplicating things. Pros Atera is super easy to use and doesn’t take long to set up. Cons The reports could use more customization options. Review Source NA Noorul A. Assistant Manager, Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Offered simplicity to IT operations with its integrated model" March 26, 2025 3.0 Pros Atera contains features that can replace other tools resulting in the need for a single integrated solution instead of managing many tools. It has coupled work processes, achieved cost efficiency and significantly eased the trainings of new technicians.​ Cons The mobile application has certain drawbacks compared to the desktop one thus the option to manage some tasks on the go is limited. Improved responsiveness is another advantage that would be got when enhancing the mobile app.​ Review Source JV Julio V. Head Of Information Technology Financial Services Used the software for: 1-2 years ### "Complete Service Management Platform" October 24, 2024 5.0 Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency. Pros Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing. Cons I have no criticisms to offer regarding this platform. Review Source SG Santosh G. Remote PERM Paralegal Legal Services Used the software for: Less than 6 months ### "Helped in revolutionizing the management of IT for SMBs" March 26, 2025 4.0 Pros I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts. Having particular alert levels for various devices helps me be informed of any adverse incidents thus be in a position to prevent them. Cons When it comes to patch management system I have had some difficulties. Data scheduling to various different client environments can sometimes cause inconsistency with the systems and need to be manually synced.​ Review Source VC Vineet C. IT Manager Government Administration Used the software for: I used a free trial ### "Comprehensive IT Management Simplified!" October 9, 2024 4.0 We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization. Pros \- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively. Cons \- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments Review Source PW Palash W. Operations Consultant Information Technology and Services Used the software for: 6-12 months ### "Makes IT management easier at a great price" October 6, 2024 4.0 Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations. Pros Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control. Cons The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) We switched from NinjaOne to Atera primarily because of Atera's pricing model for the breadth of features included. NinjaOne worked well, but its per-endpoint pricing became costly as our business grew. Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 6-12 months ### "Good but expensive" November 14, 2025 4.0 Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software Review Source Karima N. Director of Finance Information Technology and Services Used the software for: 1-2 years ### "Efficient Financial Management with Atera's Real-Time Tracking" August 18, 2024 4.0 Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack. Pros I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available. Cons Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful. Review Source DK Dimitri K. Cultural Mediator Museums and Institutions Used the software for: 6-12 months ### "Proactive monitoring prevents costly downtime" March 26, 2025 4.0 Pros A continuous monitoring and automatic control of systems’ functions is possible due to alertness notifications. The tools of remote troubleshooting are one of the most efficient and effective in terms of response time. Cons The reporting lacks granular filters. It is important to note that many alerts do not contain sufficient information that can be used for fast problem solving. Review Source IP Issac P. Senior Engineer Automotive Used the software for: 6-12 months ### "A seamless Remote connection tool" October 31, 2024 4.0 Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc Pros Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files. Cons Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates Review Source CK Collins K. Account Manager Oil & Energy Used the software for: 6-12 months ### ""Recommended tool for all."" November 17, 2024 5.0 Perfect tool that fits perfectly in today's regime. What a system Atera is. Pros Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn. Cons Am having a great experience so far. I easily keep track on every ongoing process. Review Source BM Benjamin M. Android Developer Information Technology and Services Used the software for: 1-2 years ### "Atera for efficient workflow " August 28, 2024 5.0 Pros I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze. Cons Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow. Review Source AN Alex N. Information Communication Technology Specialist Think Tanks Used the software for: 2+ years ### "Remote Monitoring and Management Program of 2024" August 6, 2024 5.0 IT management on my end has been so seamless with the help of Atera. Pros I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly. Cons When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.