# Page 5 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Atera the right ITSM solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 5 - Reviews of Atera ## Showing most helpful reviews Showing 101-125 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aB akdogan B. IT SUPPORT Computer & Network Security Used the software for: 1-2 years ### "Atera of Love" June 4, 2024 5.0 Pros It's easy to use and user-friendly. Especially, ticket management is very good with AI. Cons The plugins are a bit expensive. Maybe they could be cheaper. Review Source HH Heston H. Sr. IT Network Engineer Computer & Network Security Used the software for: 2+ years ### "CodeRight Corp First Review after 2+ years with a single Support User license" June 8, 2023 5.0 The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client. Pros The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good. Cons I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients Reason for choosing Atera The price being based on Single Support Agent per month instead of Per-End point was my critical deciding factor. Review Source SF Simphiwe F. IT technician Construction Used the software for: 2+ years ### "Increase your business productivity with Atera" September 27, 2023 4.0 Generate potential solutions, Evaluate the possible solutions, and implement and Monitor the solutions. Pros Patch Management, scripting, and easy integration with other Apps. Cons The ticketing system doesn't have an Escalating Option Review Source VR Verified Reviewer IT Director Medical Practice Used the software for: Less than 6 months ### "Great, Especially for a 1-person IT Department" March 19, 2024 5.0 Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon. Pros Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since. Cons The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Review Source JM Josh M. Networks and Systems Specialist Information Technology and Services Used the software for: 1-2 years ### "Great software that keeps getting better!" December 14, 2022 5.0 It's a great product at a great price. I hope they keep improving and listen to the community that uses it! Pros It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience. Cons The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Cost was too high and felt like I was always tweaking the software to get what I wanted but it always fell short. Review Source Response from Atera December 21, 2022 Hey Josh, Thanks for taking the time to leave this review. Happy to hear that you find Atera easy-to-use, and like the continually added features! Regarding multi-monitor support, you are able to do this with AnyDesk which is available on our Growth and Power subscription plans! Keep enjoying Atera, Josh! AV Avi V. CEO Computer Networking Used the software for: 2+ years ### "Atera RMM " December 14, 2022 5.0 Overall, my experience with Atera is over 3 years, and I would say, I can't accomplish some stuff without Atera. Atera as RMM makes very easy and convenient solution for MSP Pros I like reliability and access to management console everywhere Cons When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing Atera Price play a lot , and capability for a software Review Source Response from Atera December 22, 2022 Hi Avi, Thanks for the review. Great to hear that you find Atera reliable and accessible from anywhere. If you are having issues with the helpdesk or customer portal, please reach out to support so that we can fix this for you ASAP. Hope Atera continues to be as essential for you as it is now. DH Darren H. Director Information Technology and Services Used the software for: 1-2 years ### "Atera saves your MSP time and money" December 14, 2022 5.0 amazing software Pros It is always evolving and does what it says on the tin. Cons Some information would be useful without having to use the api Reason for choosing Atera its all in one place and easy to manage. the timing system is great for people paying per hour Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) a lot better support Review Source Response from Atera December 21, 2022 Hi Darren, Thanks for taking the time to review Atera. Happy to hear that our platform has saved you time and money, while evolving to include new features all the time! Regarding any information you want, please reach out to support to see how to receive it. If you want there to be more API functions, you can add these requests to our features board. Hope you keep enjoying our "amazing software!" Robert M. Information Technology Manager Food & Beverages Used the software for: 6-12 months ### "Atera is the clear winner in the IT management space" January 4, 2024 5.0 Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget. Pros Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues. Cons Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product. Review Source CG Carlos G. Network And Systems Administrator Food Production Used the software for: 1-2 years ### "I have been using atera and its been one of the greatest tool I ever used" August 24, 2022 5.0 Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great! Pros the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!! Cons I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Atera Pricing Review Source Response from Atera October 6, 2022 Hey, thanks so much for this 10 out of 10 review! I am so happy to hear that you are taking full advantage of our remote connection, and that you find installing the Atera agent so easy. That's the goal, so I'm glad to hear we are succeeding with you! I understand your hesitations about 2FA and that it can take some extra time. However, Atera takes security extremely seriously, and it is for this reason that it is mandated. If you ever have any problem though, please reach out to our support team at support@atera.com and they will be happy to look into those mobile login issues. I hope you continue to enjoy our services, and keep on using Atera to it's fullest potential! John N. Systems Administrator Automotive Used the software for: 6-12 months ### "Perfect Fit for Many Scenarios" August 5, 2022 5.0 The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable. Pros The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product. Cons Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix. Reason for choosing Atera Atera provided by far the best overall value and fit for our needs. Review Source Response from Atera August 23, 2022 Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We will definitely let our Support Team know that you've had a great experience - it will make their day KC Kevin C. Everything Information Technology and Services Used the software for: 2+ years ### "Very Satisfied" December 14, 2022 5.0 Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue. Pros It's easy to use, the script library is growing and very useful. Cons Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time! Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Price, support, reliability Review Source Response from Atera December 22, 2022 Hi Kevin, Thanks for taking the time to review Atera. It is great that you find the platform easy to use and price-efficient. Regarding viewing multiple remote monitors, this is not something that Splashtop offers. However, if you are on the growth or power plan, you have access to AnyDesk which allows you to do this. mC matthew C. Founder Information Technology and Services Used the software for: 2+ years ### "Good value for small shops, lots of add-on software to resell" June 30, 2025 4.0 Overall I think Atera is the right fit for me, I (as always) just want software cheaper to make higher margins for my business. Althought I've been a customer for probably close to 5 years and the price has increased probably 20% since I started- the service still provides a good value. I'm constantly bombarded with sales pitches for other RMM solutions but they're all more expensive in the end than what I'm paying now. So to me- Atera is the highest value choice. Pros Still like the "per technician price", it works for my small shop. Recently they added Splashtop SOS and I just happened to be looking for a service like that, so I subscribed. It was less than twenty bucks a month. Alerting now has SMART status of the HDDs- another thing that was on my wishlist and recently added. The script library comes in handy every once in a while. The pricing for bitdefender gravity zone is fair, starting at a dollar twenty per endpoint per month but there are some great upgrades bitdefender offers like MDR. Being able to sell customers remote access to their own machines is good although it's still a little expensive. The service offers a full CRM / ticketing solution with automatic triggered tickets so you can add quarterly reviews and maintenance tasks to come up as tickets on a regular schedule. The dashboard is pretty intuitive, so the important stuff is up top right away when you log in. I like that they have a mobile app to update tickets and record service time. Cons The AI they advertise as being so great and useful won't do some simple things like password resets. Also it's an upcharge to your already hefty per technician price of about one hundred twenty per tech per month. The backup service is priced per GB and gets expensive fast. Usually doesn't end up being the best deal for customers after even a short search. It's frustrating to not be able to move an endpoint from one org to another. The backup service they sell gets expensive quick since it's priced by the GB. I think my customers can shop around and find their own solution sold directly to the public for quite a bit cheaper. I don't like how you have to pay extra to get the client software for Linux machines, pretty much everything for linux is open source / free so the industry / culture kind of sets that expectation. The mobile app can be annoying with how frequently you have to log in over and over. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Everything I consider and evaluate ends up being more expensive. For a small one person shop- price is king right now. The features just work for my needs. Review Source BC Brandon C. CTO Computer & Network Security Used the software for: 2+ years ### "Great MSP Product" March 24, 2022 5.0 I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll. That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company! Pros The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks. Cons If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow. Alternatives considered [Auvik](https://www.capterra.com/p/145245/Auvik/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[LionDesk](https://www.capterra.com/p/151891/LionDesk/) Reason for choosing Atera Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) I needed something with more options, and functionality. Review Source Response from Atera April 2, 2022 Thank you for the very kind and detailed review, Brandon! You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish. In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements. VR Verified Reviewer Owner Computer & Network Security Used the software for: 1-2 years ### "Great startup PSA and RMM for MSPs" June 5, 2023 5.0 Great, very high uptime and excellent performance Pros It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon. Cons Had to purchase the Splashtop unattended access option for $200 per year Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing Atera Lower initial cost and total cost of ownership Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Slow performance across the board and the interface is not intuitive in Automate. Review Source Paul G. Technical Manager Information Technology and Services Used the software for: 2+ years ### "Mid-level RMM and PSA solution" May 5, 2022 4.0 The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team. Pros The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication. Cons The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Atera The low cost was more appealing and the feature set looked like it was worth pursuing. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems. Review Source Response from Atera August 23, 2022 Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review! AH Andre H. Owner Information Technology and Services Used the software for: 1-2 years ### "Great value. The features and functions continue to grow and get better all the time." January 29, 2021 4.0 Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming. Pros Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud. Cons Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process. Reason for choosing Atera At first, the attraction was pricing. Since I only had to pay per tech (only 2 of us) the price per month was very reasonable. We are managing about 250 devices. After the 30 demo I was convinced that I did not have to make any sacrifice. This product has everything we need. I love getting the emails listing the new features and improvements. It keeps getting better! Review Source VR Verified Reviewer IT Director Legal Services Used the software for: 2+ years ### "Essential tools for onsite and remote IT" April 4, 2024 5.0 This is the second company I have been onsite IT for while using Atera. - Good tools - provides the majority of tools needed for systems monitoring and support. Pros Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status. Cons Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) I kicked the MSP that provided the tool out our system for lack of prompt response and reliability issues. Review Source AC Abhinav C. Program Manager Telecommunications Used the software for: 6-12 months ### "Monitoring and Help Desk Management became easier!" November 24, 2022 4.0 Pros We use Atera to monitor critical services running our servers used for web applications. The alert management helps us keep a track of any issues in our production environment.The alerts setup is quite easy and user friendly. Cons The patch management is a little bit complicated in terms of understanding ,deployment & management.It's quiet confusing at times, this should be resolved. Alternatives considered [System Center](https://www.capterra.com/p/70929/System-Center/) Review Source Response from Atera December 26, 2022 Hi Abhinav, Thanks for taking the time to review Atera. So glad to hear that Atera helps you track any issues, and makes your monitoring easier! If you want more help with patch management, you should check out our Patching webinar (https://www.atera.com/blog/best-practices-and-automations-around-patch-management-in-atera/), or you can also reach out to support for some assistance. GS Graham S. Owner, Computer Technician Information Technology and Services Used the software for: 2+ years ### "Atera, a Strong Contender for anyone starting up an MSP-based business." December 18, 2022 4.0 This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time. Pros The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting. Cons Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business. Review Source Response from Atera December 27, 2022 Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features. BR Brian R. Owner Computer Networking Used the software for: 1-2 years ### "Impressive features. " December 14, 2022 5.0 Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers. Pros I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera Cons It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly. Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing Atera Didn't have as many features and charged per node not user Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features Review Source Response from Atera December 21, 2022 Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers. Michael C. IT Administrator / Creative Director Hospital & Health Care Used the software for: 1-2 years ### "Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY." December 14, 2022 5.0 Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient. Pros Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in. Cons I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that. Reason for choosing Atera Self manage our infrastructure rather than outsourcing. Very cost effective. Review Source Response from Atera December 15, 2022 Hi Michael, Thanks so much for leaving such a detailed review of our platform. It is great to hear that you are using the solution every day, and like our pricing model (as much as we do!), as well as the fact that the platform itself is very intuitive and user friendly. I understand that getting too many alerts can be frustrating, and if you need help setting these up, I invite you to check out our KB article: https://support.atera.com/hc/en-us/articles/217632337-Create-or-Edit-an-Alert-Threshold-Profile If there are any other issues that you need help with, please reach out to our 24/7 support who are more than happy to help. Overall, calling Atera "indispensable," is very much appreciated. May you continue to find the platform as efficient for your business needs moving forward! TP Tim P. owner Information Technology and Services Used the software for: 2+ years ### "Great all-in-one integrated MSP/RMM service" December 14, 2022 3.0 I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company. Pros flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device Cons I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office. Alternatives considered [GroundWork Monitor](https://www.capterra.com/p/19404/GroundWork/)[Groundwork](https://www.capterra.com/p/176039/Groundwork/)[N-central](https://www.capterra.com/p/13803/N-central/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Atera complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team Review Source Response from Atera December 15, 2022 Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively! SM Sean M. IT Security Manager Oil & Energy Used the software for: 2+ years ### "Atera, Dump the other options Pay per technician ONLY instead of paying for having too many devices" December 14, 2022 5.0 It made it possible to support my company during covid, without it there would have been chaos as so many of our users were using their laptops at their desks from their hire date some of them didn't even realize they were using laptops with docking stations and monitors. Atera allowed us to assist without hinderance. Pros Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera. Cons It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though. Reason for choosing Atera Price Difference by an order of magnitude but with the same features. Review Source Response from Atera December 22, 2022 Hi Sean, Thanks for taking the time to leave this review for Atera. We are happy that you like our pay-per-tech pricing model, which allows you to scale and have unlimited end-points. It is also great that you have learned to script, although this was probably some work in the beginning: a real "blessing in disguise," as you said. MS Mark S. owner Information Technology and Services Used the software for: 1-2 years ### "For a one man company it is great." December 27, 2022 5.0 Pros I can do most everything I need with this software and an email account. Cons The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Atera Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time. Review Source Response from Atera January 12, 2023 Hi Mark, Thanks for taking the time to review Atera. Its great that you can do everything you need all in one place! Regarding the issues you have experienced with the remote access tools, please reach out to support to make sure everything is functioning properly. We hope you continue to enjoy Atera, and know that you can expand your business with our platform. Paolo A. IT Consultant - System Administrator Information Services Used the software for: Less than 6 months ### "Atera RMM" November 17, 2022 4.0 Complessivamente mi ha risolto un sacco di problemi, e ridotto al minimo i tempi di intervento sui server. Pros Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch) Cons La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Costo fisso annuale e non per agent Review Source Response from Atera December 21, 2022 Hi Paolo, Thanks for this review! We are glad that you find the monitoring capabilities helpful to monitor your disks or hardware temperatures. Regarding the slowness you are referring to, please reach out to our support the next time you experience this so that we can make sure everything is working properly. We want you to make the best of the platform, so we want everything running smoothly. It is great that Atera has solved problems for you and reduced the time it takes for server intervention. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.