# Page 6 | Atera Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Atera the right Help Desk solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144309/Atera/reviews --- Atera 4.5 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 6 - Reviews of Atera ## Showing most helpful reviews Showing 126-150 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Rich L. Owner and MSP Information Technology and Services Used the software for: 1-2 years ### "Highly recommend Atera" December 17, 2019 4.0 Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful. Pros Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software. Cons Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets. Reason for choosing Atera Affordable and easy to use with just the right features I need for my business. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) ConnectWise has way too many bells and whistles for what I need and they are too expensive charging per end point. Too complicated to use. Review Source BC Bhasker C. IT Infra & Cloud Architect Computer & Network Security Used the software for: 1-2 years ### "Cost effective product" October 21, 2020 4.0 Better than our old RMM specially with cost and features that is offered. Pros First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support Cons Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Atera cost wise and we are not deploying to a enterprise level, we are a small scale only. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Solarwinds is expensive and complicated to use. Review Source Response from Atera February 17, 2021 Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster. HP Harlan P. Tech Information Technology and Services Used the software for: 2+ years ### "It's Atera" June 4, 2024 4.0 Definitely positive, but it never blew me away. Pros I think they have great support when it comes to the product and its features. Cons There have been changes to the UI over the years that make it prettier, but less functional. Review Source GW Grant W. Project/Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "So happy to meet Atera!" December 14, 2022 5.0 Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable. Pros Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations. Cons Honestly have nothing negative to add to this section. The solution is great! Reason for choosing Atera Simplicity, the straightforward design and of course their great pricing structure. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We were unhappy with the product offering and what we did have did not work consistently. Felt out of date and hardly any improvements. Review Source Response from Atera December 15, 2022 Hi Grant, Thanks for reviewing Atera - it is great to hear how manageable you find the platform. I am happy to hear that Network Discovery is "invaluable," to you and the team, and that you are on top of our frequent product updates! The fact that you have no cons to add says it all! But of course, if you ever have any issues or suggestions, please reach out to us and we will happily assist. I hope Atera continues to be the right solution for you, making your job easier! AO Andrew O. IT Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Atera - growing product that does the core functions very well" December 14, 2022 4.0 Easy to setup and use. It fulfilled all my requirements. Pros Agent is lightweight and easy to installRemote access to devicesIT Helpdesk is goodSoftware management and install is great using the chocolately backend and databaseGood information in reports and excel exports Cons Lack of assert managementMaybe pricey from large IT departments Reason for choosing Atera Features matched requirements, pricing as only a small IT department Review Source Response from Atera December 20, 2022 Hi Andrew, Thanks for leaving us a review. Very happy to hear that you like easy-install of the Atera agent, as well as the info in reports. As fas as your cons, asset management is a very requested feature that is in our product roadmap - you're in luck! Keep enjoying Atera! BL Brian L. Lead Tech Information Technology and Services Used the software for: 1-2 years ### "Great option for small MSP looking for a simple, affordable solution" January 4, 2020 5.0 We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost. Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements. Pros Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar. Cons The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect. Alternatives considered [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Atera Cost / simplicity Review Source Diego M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Atera, simply the best RMM" December 14, 2022 5.0 Pros Easy to use, exceptional intergration with remote control tools. License per user, not per device. Cons Too bad the Network Discovery tool is not integrated with the basic license Review Source Response from Atera December 22, 2022 Hi Diego, So glad to hear that you find Atera to be the best RMM. Our goal is to remain easy to use, so it is great that you find that it is convenient and price-effective. Regarding your feedback on Network Discovery, please add this to our features board. Ruth T. Budget Analyst Automotive Used the software for: 1-2 years ### "Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management" November 26, 2023 5.0 Atera gives incredible results to us. I am impressed. Pros Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera. Cons Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) I usually find Atera affordable and amazing to use. Review Source GC Greg C. President Information Technology and Services Used the software for: 2+ years ### "Atera is Essential!" December 14, 2022 5.0 Could not run my MSP business without it. Pros The RMM agent with the Splashtop integration is critical. My support is predicated on it. Cons Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing Atera Better value and functionality. More included features. Worked better Review Source Response from Atera December 20, 2022 Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board. JC Jenny C. Consultant Information Technology and Services Used the software for: 1-2 years ### "Great all round remote managed service tool" September 30, 2021 5.0 remote support management over a multi site organizatoin. Massive reduction in on-site time since installing. Pros Easy to use, easy to deploy, full functioned, great prcing structure. Use largely for remote deskop and IT Ticketing. Cons KB is really useful, would like a more intuitive interface for organizing knowledge articles - something like a filing tree. Current interface a bit clunky, but works well for internal and customr facing documentation Reason for choosing Atera Pricing structure feature set Review Source DB David B. Computer Helpdesk Technician Individual & Family Services Used the software for: 2+ years ### "Great Product" September 13, 2023 5.0 Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location. Pros Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added. Cons The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea. Switched from [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Better cost and everything we needed was all in one place. Review Source FG Frank G. Director Computer & Network Security Used the software for: 2+ years ### "If you want a good RMM" December 14, 2022 5.0 Great Product, only ever had to use support 2 times (in the early days), very reliable Pros ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years) Cons Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok Reason for choosing Atera I demo'd ATERA and was sold. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Kaseya was too complex Review Source Response from Atera December 15, 2022 Hi Frank, So happy you find Atera a "good RMM," that is easy and reliable. And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better! Thanks for being a valued member of the Atera community! aB akdogan B. IT SUPPORT Computer & Network Security Used the software for: 1-2 years ### "Atera of Love" June 4, 2024 5.0 Pros It's easy to use and user-friendly. Especially, ticket management is very good with AI. Cons The plugins are a bit expensive. Maybe they could be cheaper. Review Source PS Pratham S. Mean Stack Developer Staffing and Recruiting Used the software for: 1-2 years ### "Great tool with lots of helpful features and ease of use" February 21, 2023 4.0 Via their remote access capabilities, they were able to resolve the issue of face-to-face consumer interactions during the Coronavirus. As a result of Atera's increased solutions and partner integration, my work was centralised and enabled for more dynamic administration. Connecting quickly allows you to install any needed software and drivers. Several customer visits are avoided thanks to Atera. Atera responds to bugs and problems and adds new features on a monthly basis. Pros Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network. Cons Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled. Review Source VR Verified Reviewer Senior Software Development Internet Used the software for: 1-2 years ### "I am fascinated with the management of it thanks to atera" April 8, 2024 5.0 Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents. Pros I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development. Cons I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) because conect wise was very slow in setup and opens tools Review Source FP Frank P. Owner Information Technology and Services Used the software for: 1-2 years ### "Atera is the heart of our msp business" November 15, 2023 4.0 Overall we have a good experience with Atera. We like the program and we see a lot of potential. Pros Easy to setup and to understand reliable patch management Integrated third party apps deployment and patching Solid scripting features Deploying software via MSI files Easy remote access to clients Cons Certain basic features are behind paywalls Some times remote connections don't work Sometimes it is a bit slow SNMP monitoring needs attention Reason for choosing Atera It was easy to get a trial for a month. Free to try without restrictions Datto and Ninja were to expensive Syncro was comparable but we did not like the interface and workflow Nsight gave us issues during testing and we did not get it to work properly Atera was most transparent regarding pricing Review Source RD Ryan D. IT Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "ApexNetwork Atera review" December 14, 2022 4.0 Great experience. Everything about Atera is easy. No hoops to jump through and rarely any issues when connecting to a device. Pros We like the ease of use as well as the tracking of devices. Being able to list out devices by location is easily the best feature. Cons We wish the software installer has some more options. It has quite a few software options to install but we feel it could be a bit more complete. Review Source Response from Atera December 21, 2022 Hi Ryan, Thanks for taking the time to review Atera. So happy that you find the platform easy to use, and are able to track all of your devices. Regarding installing software, we suggest that you reach out to Chocolatey directly on specific software you think would make the repository more complete! Hope you continue to love Atera! AE Andrea E. IT MANAGER Information Technology and Services Used the software for: 1-2 years ### "I need free time for me" December 14, 2022 5.0 We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well Pros Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera. Cons Still nothing for now. Every day is a new discovery by implementing management functions Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Atera First of all the price. Second: other products count the agent on any device. Atera consider the Technicians the focus of the business. Pay for every Technician and do everything you want. I like this kind of mentality. Review Source Response from Atera December 22, 2022 Hi Andrea, Thanks for reviewing Atera. So happy to hear that you find the platform to be simple and effective for you. Hopefully you continue to find no cons, and to discover new management functions. Check out our release notes to stay up to date: https://support.atera.com/hc/en-us/sections/201896227-Release-Notes MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "Atera Review" June 2, 2023 4.0 The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients. Pros One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency. Cons one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements. Review Source DH Donald H. President/CTO Computer & Network Security Used the software for: 2+ years ### "Best tool to break into the MSP arena" March 22, 2022 5.0 It has been 85% positive. It has allowed us to grow our business without bankrupting us in the process. It offers better than 80% of the features that the big solutions offer, at 10-15% the cost of the other solutions. Pros We love the white label branding and the assorted options to access our clients via multiple remote tools. Cons There are not as many vendor integrations with other MSP tools as I would like. It took us a while to find an outsourced NOC and Help desk firm that would use Atera. Reason for choosing Atera I talked with several colleagues who were testing/using SyncroMSP, and they were not very positive about the ir results. Review Source Response from Atera April 2, 2022 Thank you for the review, Donald! We are glad to see that you are enjoying using Atera and saving serious money while at it. In regards to vendor integrations, please feel free to make suggestions on our features board, as well as functionality suggestions. JG Jake G. IT Admin / Onsite Tech Information Technology and Services Used the software for: 6-12 months ### "Recommend to any IT admin or service company" October 27, 2020 5.0 Fantastic! Pros Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not. Cons Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Atera Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc. Review Source Response from Atera February 17, 2021 Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes! MS Moshe S. Tech support Information Technology and Services Used the software for: 2+ years ### "Atera is for small environments " March 19, 2023 3.0 Nice GUI and that's it. Pros As soon you have more than a thousand devices it's time to switch away Cons Patch management is not working properly Reason for choosing Atera Marketing Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) $ Review Source Divaldo C. CEO Consumer Services Used the software for: Less than 6 months ### "The only tool I need to manage IT assets and system administration" October 23, 2023 5.0 Pros Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business. Cons It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it. Review Source DN Dan N. Owner Computer Hardware Used the software for: 2+ years ### "Atera User" March 31, 2022 5.0 Its been great from day 1. Support and training and all the questions i had got answered quickly. Pros I liked the features patch management and remote control using Splashtop the best. Cons So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Cost mostly. Also it was more than i need for my clients. Review Source Response from Atera April 2, 2022 Thank you for the kind review, Dan! We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well! Elisa Q. Web designer marketing Marketing and Advertising Used the software for: 6-12 months ### "Ottimo se si dispone di budget" April 7, 2024 4.0 Abbiamo deciso di provare Atera, il costo al mese supera i 100€ ma il servizio è veramente buono, nonostante alcuni momenti di lentezza, ma non so se dipende da noi, stiamo cercando di capirlo. Riusciamo tenere sotto controllo i server dei clienti in tempo reale, inoltre riusciamo a connetterci da remoto. Configurazione semplice Pros controllo da remoto, notifiche real time... riesci a tenere tutto sotto controllo in tempo reale. ottima gestione ticket, configurazione semplice e "veloce". Cons l'unico svantaggio potrebbe essere il prezzo poco accessibile a tutti, ma se si ha bisogno di questo tipo di software si sa che bisogna spendere. Inoltre a noi ogni tanto è lento. 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